Position sought in Northeast or thereabouts
Please forgive the utilization of the list, but I'm actively seeking, in a very short timeframe, a position in the northeast or thereabouts or Kentucky, in Remedy administration and/or development. Thank you for your understanding David Drake, Remedy Administrator/Developer 6717 NW Eastside Dr Kansas City, MO 64151 Phone 816-885-5838 E-mail dave.dr...@cerner.com David Drake Objective To obtain a permanent position with an organization in Networking/PC Management, Helpdesk Management and/or Remedy (Action Request System) Development/Administration. Functional summary I have experience with PC management and troubleshooting in a Microsoft/Novell/NT/AS-400 environment. I have further experience with Application Development/Helpdesk and Asset Management, data mining/reporting. I have worked with all manner of hardware and software ranging from Office suites to Cisco router maintenance to application development/maintenance. I have supervised the activities of several individuals and users in a mid-size company and am looking to expand on this. I've managed the first two levels of a large help desk successfully as well as saw to their technical needs in relation to HelpDesk queries, consulting, and managing. To that end, I've also managed and maintained the servers and applications needed, running cSupport (Lotus Notes based HelpDesk software) in an NT environment and later, Remedy (Action Request System) Helpdesk, Asset Management and Knowledge Management. My most recent experience has been in the areas of Remedy application development and administration. I have 9 years of experience in the Remedy Administration/Development field, versions 4.5 thru 7.5, all areas and all operating systems. Employment 2007 - Present Cerner Corporation Kansas City, Missouri Technical Support Analyst/Remedy Developer/Remedy Administrator Duties primarily consisted of user/group/application administration within the Remedy (BMC) application. Development efforts were naturally included, customizing/troubleshooting the application to user's specific needs. Further maintained the underlying hardware/software for the platform to maintain uninterrupted uptime. Relating to the application, this included patch management and upgrades, troubleshooting, and licensing management. The overall application resides within a SQL 2K5 structure, so fairly extensive knowledge was required of that platform as well. Versions used here are 7.0 - 7.5 (ARS, ITSM, etc) Managed specific user requests, for both enhancements and concerns, through a separate Incident Management system. 2000 - 2007 Williams Lea at Shook, Hardy BaconKansas City, Missouri HelpDesk Level 1 Lead/Level 2 Floater/Remedy Administrator/Remedy Developer Started out as a HelpDesk Level 1 Lead, supervising the day to day operations of the Level 1 (telephone support) HelpDesk. Supervised 9 people in that regard, with scheduling, product development and resource creation/utilization. HelpDesk was new to this Firm and all procedures needed to be mapped out. Developed many of the tools necessary to get the service off the ground and developed the reports detailing progress of the Level 1 staff. Maintained the primary HelpDesk interface, Lotus based cSupport, on an NT box with full admin responsibilities (user/application maintenance, backups, disaster recovery, etc.) Moved laterally to a Level 2 Floater position directly beneath the Operations Supervisor for Level 2 (Deskside Support). In this capacity, I continued with server duties as listed above and merged two roles. Acted as an ultimate resource for user/staff issues, jack of all trades and acted as Project Manager for any projects resulting from user or management requests/feedback. Moved laterally to a Remedy Development/Administration position that opened up when this system was introduced to the company and the firm. The Action Request System, Helpdesk 5.0 and Asset Management products were integrated for use by 120 users supporting a user population of 2500. Installed the servers, implemented the software, customized the software to this environment and trained the users on its use. After implementation, continued with development and administration duties ranging from normal day-to-day admin tasks to completely new application development to major customizations to fit the legal environment. Also produced and maintained reports from the system (using Crystal 9) to include Helpdesk and Asset Management data. 1998 - 1999 Wilfarm LLC Gladstone, Missouri Technical Analyst: Wide array of duties to include building, maintaining, and troubleshooting over 400 PCs with associated peripherals (scanners, printers, etc.). Worked in a NetWare/AS400 environment. Performed server maintenance (backups, patches, upgrades, etc.). Maintained connectivity of users
Page Holder fields in Mid-Tier
Hi all, I've got a page holder field that has two rows of tabs at the top. In the 32bit client it shows up correctly with both rows, however, in mid-tier the top row is not visible and there's no scroll bar that would allow one to get to it. Where should I look to fix this so that either both rows are visible or that there's a scroll bar to allow navigation? Thanks! ARS 7.0.1 p007, Mid-Tier 7.0.1 p007, IE, WinVista stations, Win2K3 servers -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Question on NTE:NotificationMessages
Hi all I'm trying to modify the text on the default notification messages for approvals, etc. Where do these entries pull their field lists from? Like #Ticket ID#, etc. Thanks Dave Drake, Remedy Administrator ARS 7.0.1 p007, ITSM 7.0.3 p007, SQL2K5 -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Question on NTE:NotificationMessages
Thanks all ! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, May 06, 2009 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Question on NTE:NotificationMessages ** Here's a step by step guide I put together. It should help, although some of it may not be specific enough since I just put it together for myself. Thanks, Shawn Pierson 1. Open the form SYS:Notification Messages in the Windows User Tool. 2. Search for the message that you want to modify. 3. Add the text to the Email Message Body that you would like to change, and use the menu on the field to see if the field you want to add already exists in the mappings. If it does, skip to step 6. If not, continue to step 13. 4. Open up the Windows Admin Tool. 5. Open the filter that starts with NTE:SHR:TranslateNotificationMessage for the module you want to add the column for. 6. Go to the If Action, and add a New Action of Set Fields. 7. On the new Set Fields, leave the server name and Read Value for Field From as CURRENT TRANSACTION. 8. On the Fields portion, select z1D Translation Text as the Name, with a value of REPLACE($z1D Translation Text$, #FieldNameReplaced#, $ActualFieldName$). 9. Press the Modify Action button, then Save the filter. 10. In the Windows User Tool, open SYS:Form Field Selection to create a new record. 11. Enter the following values for the fields on the form: Selection Type = Notification Message Selection, Module Name = whatever module the field exists in, Form Name = the actual name of the form you pull the field from, Select Fields From+ = this should match the previously selected form name, Menu Label 1 = the field you are trying to include in the message, Menu Value 1 = the name of the field, Menu Value 2 = the text to be translated, e.g. #Change Timing#, Menu Order 1 = some integer, Status = Enabled. 12. Save the previous record, and go back to the SYS:Notification Messages form. 13. Type in the translated variable name, e.g. #Change Timing# in the Email Message Body field where you want the value from the form to show up. 14. Save the record, and any new emails should include that field. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drake,Dave Sent: Wednesday, May 06, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Question on NTE:NotificationMessages ** Hi all I'm trying to modify the text on the default notification messages for approvals, etc. Where do these entries pull their field lists from? Like #Ticket ID#, etc. Thanks Dave Drake, Remedy Administrator ARS 7.0.1 p007, ITSM 7.0.3 p007, SQL2K5 CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier links in EMail notifications
This is accomplished through setting the Server Information in the Administrator client 1. Default web path: http://remedywebvip/arsys - A vip that ties our web servers together 2. Server alias: remedyappvip - We're in a hardware load balanced environment (vip), server group of 2 Note: In order for this to not break the server grouping, it is necessary to place a line in the ar.cfg for Server-Connect-Name - remedyappserver.domain.com. Must also delete the multilicense files on the servers thus modified prior to restarting them. This change will not take effect until the arservice is restarted. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, April 22, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier links in EMail notifications ** ** The best I have been able to come up with is a filter that fires on submit to the messages form that looks for a specific string in the body and replaces it with what I want... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drake,Dave Sent: Tuesday, April 21, 2009 4:46 PM To: arslist@ARSLIST.ORG Subject: Mid-tier links in EMail notifications ** Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com http://www.cerner.com CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier links in EMail notifications
Maybe a better phrased question, where is the mid-tier link configured for inclusion into notification messages. It gets the first bit from the app server configuration (http://blah/arsys), where is the second part with the actual server name gotten from? Example: http://blah/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=APPSERVER102eid=NTS5010 http://taspmormweb/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=TASPMOARS102eid=NTS5010 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, April 21, 2009 8:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier links in EMail notifications ** with the user tool, go to: AR System Administration - Server Information Then click on the Advanced tab. Set the Email Notification Web path -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Drake,Dave Sent: Tue 04/21/09 6:46 PM To: arslist@ARSLIST.ORG Subject: Mid-tier links in EMail notifications Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier links in EMail notifications
Thanks guys From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: Wednesday, April 22, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier links in EMail notifications ** Ditto what LJ said. I opened a call with BMC on the same issue and were directed to the same solution he used. Dennis Ruble Rockwell Collins LJ Longwing lj.longw...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/22/2009 09:23 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid-tier links in EMail notifications ** The best I have been able to come up with is a filter that fires on submit to the messages form that looks for a specific string in the body and replaces it with what I want... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drake,Dave Sent: Tuesday, April 21, 2009 4:46 PM To: arslist@ARSLIST.ORG Subject: Mid-tier links in EMail notifications ** Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com http://www.cerner.com/ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier links in EMail notifications
Thanks all From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Wednesday, April 22, 2009 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier links in EMail notifications ** We modified the filter NTE:NTS:Email_200_SystemNT so that it didn't add the URL to the notifications and updated the notification text to include the correct URL. At my last position, we did what the others suggested and added filters that update the message as it went into AR System Email Messages to update the URL in the message with the correct server name. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drake,Dave Sent: Wednesday, April 22, 2009 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier links in EMail notifications ** Maybe a better phrased question, where is the mid-tier link configured for inclusion into notification messages. It gets the first bit from the app server configuration (http://blah/arsys), where is the second part with the actual server name gotten from? Example: http://blah/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=APPSERVER102eid=NTS5010 http://taspmormweb/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=TASPMOARS102eid=NTS5010 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, April 21, 2009 8:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier links in EMail notifications ** with the user tool, go to: AR System Administration - Server Information Then click on the Advanced tab. Set the Email Notification Web path -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Drake,Dave Sent: Tue 04/21/09 6:46 PM To: arslist@ARSLIST.ORG Subject: Mid-tier links in EMail notifications Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Mid-tier links in EMail notifications
Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-tier links in EMail notifications
If that setting is left blank it uses the information in the default web path field above it. That one's set to the vip setting already. Much appreciated though J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, April 21, 2009 8:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier links in EMail notifications ** with the user tool, go to: AR System Administration - Server Information Then click on the Advanced tab. Set the Email Notification Web path -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Drake,Dave Sent: Tue 04/21/09 6:46 PM To: arslist@ARSLIST.ORG Subject: Mid-tier links in EMail notifications Hi We changed some mid-tier settings today so that both of my mid-tier servers (they're in a group) point to a vip instead of to individual web servers. In so doing, I deleted the individually listed servers out of the server list. Everything looks good except for email notifications which still have the individual server in the URL. For the life of me, can't remember where that's configured, any pointers? Thanks! ARS 7.0.1 p007 (mid-tier same level), SQL2K5, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
FW: AD and Windows Server 2008
Has anyone encountered any issues upgrading to Active Directory 2008 and Windows Server 2008 as related to Remedy (with LDAP authentication activated)? ARS 7.0.1 p007, SQL2K5 Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AD and Windows Server 2008
Has anyone encountered any issues upgrading to Active Directory 2008 and Windows Server 2008 as related to Remedy (with LDAP authentication activated)? ARS 7.0.1 p007, SQL2K5 Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - dave.dr...@cerner.com - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
We had a similar issue recently, got this back from support. Hope it helps BMC Software has implemented several changes to the Electronic Product Distribution (EPD). From now, your will be entitled to download from the EPD only the product related to your support profile. In order to update your support profile please follow the below instructions: www.bmc.com Log-in into your profile with your usual User ID and password Click on My Support Profile Click on Manage Support ID's, Go to the Support Contract Management Panel, enter the Support ID and password that you want to add and click add. The Support ID and password associated with the product: Password associate to the support id is xxx (in lower case) Please add on one or more support id that you need . -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 4:26 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem That was the first thing the web support guy did before he handed me over to the other support team. We only have 1 support id with ARS. I added our other id's, but they deal with other products (TD, SIM, BEM). Quoting Pierson, Shawn shawn.pier...@sug.com: I see all three versions of everything logged in on mine. I think what David is pointing at is that in some cases there are multiple support ids, and that if you don't have the right one that your support contract is tied to, you may not be able to download them. That still doesn't explain why you can see ARS 7.1, but I've seen situations like that before. Once BMC created a separate support id for us to download a demo of something, and my coworker at the time made that his primary support id on his profile. That caused some issues, and it could be similar to what you are running into. I'm not saying this is the case, but you may want to double check your support ids at least to eliminate that as a factor. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem Hi David I understand that it is supposed to show the products per support id. Is that limited to versions as well? I see ITSM in there, but it will only allow me to download 7.1.0 Normal hiccups for a new process, understandable. Just kind of dumbfounded by the response I got when I reported the problem. The spaceman comment was me being amused that a BMC support person would tell me that ARS 7.0.01 does not exist. Maybe it was removed from EPD and it is now being stored in Area 51 :) Dylan Quoting Easter, David david_eas...@bmc.com: Just FYI, my understanding is that your Entitled Products list is linked to those products that are covered under your support contract - hence the need to manage your support IDs in EPD. You may wish to check if the support ID you entered into the EPD site is the one you have for your AR System purchase. Although it's pretty cool to be called space men - I always wanted to be an astronaut. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the current one. So maybe I'll get a response back by Tuesday saying they received my response and they'll look into it. Dylan Quoting Carey Matthew Black black@gmail.com: Dylan, Wow I bet you wish that was some kind of Friday humor post too... It may help to point that (clueless) support person at the compatibility matrix on BMC's site: http://www.bmc.com/support/bmcremedycomp/index.htm And specifically: http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility -Matrix_v1_05.htm Sigh. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Jan 23, 2009 at 1:36
Some general Change Management questions
We just implemented the Change Management module and I have a few other questions that I'm hoping you may know the answer to. Both questions are actually relating to approvals of change requests. 1. How can you set up an approval rule to allow a specific number of approvers (say you have 5 approvers listed but only need 2 or 3 to approve in order to consider the request approved). We received a document on the approval server that mentions how to set up a Signature Accumulator rule but the details in the guide didn't provide enough information. 2. When we have approval mapping rules set up to assign multiple approvers simultaneously only the 1st approver is sent an email notification with a URL to the mid-tier approval form. The other approvers are not notified. Is this a configuration problem? Is there a way to change this without creating a custom filter or escalation? Thanks! ARS 7.0.1 p007, CMDB 2.0.1, ITSM 7.0.3 p007 -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Opinion needed - Service hangs on db disconnect
Just looking for an opinion or two, anecdotes...etc...etc We've got a high availability setup with two SQL clusters. If one fails, the other takes over. This is usually just a second or two so the Remedy application servers rarely even hiccup when this occurs. There have been occasions though where the failover takes a couple minutes and/or the database just isn't available for a couple of minutes. Instead of reconnecting in the background, in those instances, the app actually locks and the app servers need to be bounced. Has anyone noticed this or something similar? If so, what is your opinion? Sorry this is a bit vague...I've just seen this behavior a few times and the reaction is just usually a bounce. Like to have something more concrete, or at least consensual, to pass along to users as to why... Anything's appreciated. Thanks! ARS 7.0.1 p007, SQL2K, ITSM 7.0.3 p006, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Opinion needed - Service hangs on db disconnect (U)
There are two in a production group -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, October 29, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Opinion needed - Service hangs on db disconnect (U) UNCLASSIFIED Is ARS clustered as well or just SQL? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Wednesday, October 29, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: Opinion needed - Service hangs on db disconnect ** Just looking for an opinion or two, anecdotes...etc...etc We've got a high availability setup with two SQL clusters. If one fails, the other takes over. This is usually just a second or two so the Remedy application servers rarely even hiccup when this occurs. There have been occasions though where the failover takes a couple minutes and/or the database just isn't available for a couple of minutes. Instead of reconnecting in the background, in those instances, the app actually locks and the app servers need to be bounced. Has anyone noticed this or something similar? If so, what is your opinion? Sorry this is a bit vague...I've just seen this behavior a few times and the reaction is just usually a bounce. Like to have something more concrete, or at least consensual, to pass along to users as to why... Anything's appreciated. Thanks! ARS 7.0.1 p007, SQL2K, ITSM 7.0.3 p006, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] - www.cerner.com _ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Telecom circuits in CMDB
Hi all, just looking for an opinion out there. We're going to be adding telecom circuits (Frame Relays, etc) to our CMDB. If you've done the same, what data class did you find that fit those most appropriately? Thanks! ARS 7.0.1 p007, CMDB 2.0.1 p002, ITSM 7.0.3 p007, SQL 2K Dave Drake - Remedy Administrator -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT - Wednesday humour
Couldn't wait for Friday :-) If you can read this whole story without laughing, then there's no hope for you. I was crying by the end. This is an actual account as relayed to paramedics at a chili cook-off in Texas . Note: Please take time to read this slowly. If you pay attention to the first two judges, the reaction of the third judge is even better. For those of you who have lived in Texas , you know how true this is. They actually have a Chili Cook-off about the time Halloween comes around. It takes up a major portion of a parking lot at the San Antonio City Park . Judge #3 was an inexperienced Chili taster named Frank, who was visiting from Springfield , IL . Frank: 'Recently, I was honored to be selected as a judge at a chili cook-off. The original person called in sick at the last moment and I happened to be standing there at the judge's table, asking for directions to the Coors Light truck, when the call came in. I was assured by the other two judges (Native Texans) that the chili wouldn't be all that spicy; and, besides, they told me I could have free beer during the tasting, so I accepted and became Judge 3.' Here are the scorecard notes from the event: CHILI # 1 - MIKE'S MANIAC MONSTER CHILI Judge # 1 -- A little too heavy on the tomato. Amusing kick.. Judge # 2 -- Nice, smooth tomato flavor. Very mild. Judge # 3 (Frank) -- Holy crap, what the hell is this stuff? You could remove dried paint from your driveway. Took me two beers to put the flames out. I hope that's the worst one. These Texans are crazy. CHILI # 2 - AUSTIN'S AFTERBURNER CHILI Judge # 1 -- Smoky, with a hint of pork. Slight jalapeno tang. Judge # 2 -- Exciting BBQ flavor, needs more peppers to be taken seriously. Judge # 3 -- Keep this out of the reach of children. I'm not sure what I'm supposed to taste besides pain. I had to wave off two people who wanted to give me the Heimlich maneuver. They had to rush in more beer when they saw the look on my face. CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI Judge # 1 -- Excellent firehouse chili. Great kick. Judge # 2 -- A bit salty, good use of peppers. Judge # 3 -- Call the EPA. I've located a uranium spill. My nose feels like I have been snorting Drano. Everyone knows the routine by now. Get me more beer before I ignite. Barmaid pounded me on the back, now my backbone is in the front part of my chest. I'm getting sh*t-faced from all of the beer. CHILI # 4 - BUBBA'S BLACK MAGIC Judge # 1 -- Black bean chili with almost no spice. Disappointing. Judge # 2 -- Hint of lime in the black beans. Good side dish for fish or other mild foods, not much of a chili.. Judge # 3 -- I felt something scraping across my tongue, but was unable to taste it. Is it possible to burn out taste buds? Sally, the beer maid, was standing behind me with fresh refills. This 300 lb. woman is starting to look HOT ... just like this nuclear waste I'm eating! Is chili an aphrodisiac? CHILI # 5 - LISA'S LEGAL LIP REMOVER Judge # 1 -- Meaty, strong chili. Cayenne peppers freshly ground, adding considerable kick. Very impressive. Judge # 2 -- Chili using shredded beef, could use more tomato. Must admit the cayenne peppers make a strong statement. Judge # 3 -- My ears are ringing, sweat is pouring off my forehead and I can no longer focus my eyes. I farted, and four people behind me needed paramedics. The contestant seemed offended when I told her that her chili had given me brain damage. Sally saved my tongue from bleeding by pouring beer directly on it from the pitcher. I wonder if I'm burning my lips off. It really ticks me off that the other judges asked me to stop screaming. Screw them.. CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY Judge # 1 -- Thin yet bold vegetarian variety chili. Good balance of spices and peppers. Judge # 2 -- The best yet. Aggressive use of peppers, onions, garlic. Superb. Judge # 3 -- My intestines are now a straight pipe filled with gaseous, sulfuric flames. I crapped on myself when I farted, and I'm worried it will eat through the chair. No one seems inclined to stand behind me except that Sally. Can't feel my lips anymore. I need to wipe my butt with a snow cone. CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI Judge # 1 -- A mediocre chili with too much reliance on canned peppers. Judge # 2 -- Ho hum, tastes as if the chef lite rally threw in a can of chili peppers at the last moment. **I should take note that I am worried about judge number 3. He appears to be in a bit of distress as he is cursing uncontrollably. Judge # 3 -- You could put a grenade in my mouth, pull the pin, and I wouldn't feel a thing. I've lost sight in one eye, and the world sounds like it is made of rushing water. My shirt is covered with chili, which slid unnoticed out of my mouth. My pants are full of lava to match my shirt. At least
Re: Telecom circuits in CMDB
Perfect...thank you Note: The namespaces listed below are for CMDB 2.0 or later. In CMDB version 1.x, the namespace was BMC for all BMC products and not useful for determining the owner of the extension. 1. BMC.CORE CMDB Core CDM classes and attributes, installed with the CMDB 2.0 or later. Product name in SHARE:Application_Properties form: BMC Atrium CMDB Application ID in SHARE:Application_Properties form: OB00C04FA081BABZlxQAmyflAg1wEA 2. BMC.CORE.CONFIG Core CMDB classes which contain configuration information, such as federated data definitions. Installed with the CMDB 2.0 or later. Product name in SHARE:Application_Properties form: BMC Atrium CMDB Application ID in SHARE:Application_Properties form: OB00C04FA081BABZlxQAmyflAg1wEA 3. BMC.SIM Service Impact Manager (SIM) classes. Installed with BMC Impact Manager 7.0 by running the simExtLoader program. Product name in SHARE:Application_Properties form: SIM: Class and Attribute Definitions for Service Impact Management Application ID in SHARE:Application_Properties form: OS-2A03EFA8ADAF40B0BA162B4B5BFA3F1C 4. BMC.SIM.CONFIG Service Impact Manager (SIM) classes which contain configuration information. Installed with BMC Impact Manager 7.0 by running the simExtLoader program. Product name in SHARE:Application_Properties form: SIM: Class and Attribute Definitions for Service Impact Management Application ID in SHARE:Application_Properties form: OS-2A03EFA8ADAF40B0BA162B4B5BFA3F1C 5. BMC.AM BMC Remedy Asset Management. Installed with the BMC Remedy Asset Management or BMC Remedy Service Desk applications, version 7.0 or later. Product name in SHARE:Application_Properties form: ITSM-CMDB extension #1 Application ID in SHARE:Application_Properties form: ID00C04FA081BAg7YTQwYNXncALwcA 6. BMC.ADV_NETWORK Network extension for BMC Foundation Discovery or BMC Topology Discovery product, version 1.4 or later. Installed by running the ExtendCMDB.bat program. Product name in SHARE:Application_Properties form: ADV_NETWORK Extension Application ID in SHARE:Application_Properties form: OS-0CB865D08B4642BC9E71176555B2E7AB 7. BMC.SAN Storage Area Network extension for BMC Foundation Discovery or BMC Topology Discovery product, version 1.4 or later. Installed by running the ExtendCMDB.bat program. Product name in SHARE:Application_Properties form: SAN Extension Application ID in SHARE:Application_Properties form: OS-835F009CCE404F84AA2F90E253668000 8. BMC.VMWARE VMWare extension for BMC Foundation Discovery or BMC Topology Discovery product, version 1.4 or later. Installed by running the ExtendCMDB.bat program. Product name in SHARE:Application_Properties form: VMWARE Extension Application ID in SHARE:Application_Properties form: OS-2A4C05AA718F4A4CB3665DF9FBFF0193 9. BMC.J2EE BMC Discovery for J2EE is an extension to the BMC Topology Discovery product Product name in SHARE:Application_Properties form: J2EE Extension Application ID in SHARE:Application_Properties form: OS-85BDE2422EBF41A98ACF8EF599EF8223 10. BMC.SAP BMC Discovery for SAP is an extension to the BMC Topology Discovery product Product name in SHARE:Application_Properties form: SAP Extension Application ID in SHARE:Application_Properties form: OS-5A201421528B40FE9AEE7C72D190A531 11. BMC.MAINFRAME BMC Discovery for z/OS is an extension for the BMC Topology Discovery product Product name in SHARE:Application_Properties form: MAINFRAME Extension Application ID in SHARE:Application_Properties form: OS-35843FEBD4A6416EAE5C51F8A4FD6628 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, October 15, 2008 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: Telecom circuits in CMDB ** Actually there is a CMDB Extension Pack (forget which one - kindly search BMCDN) that extends the CMDB Model with Telco items... This will get your end-points, lines, etc into the structures. From what I've seen it appears to match pretty much OOB+Extension pack. HTH Robert Molenda On Wed, Oct 15, 2008 at 11:26 AM, Michiel Beijen [EMAIL PROTECTED] wrote: My opinion: don't try to fit it in the CMDB data model, there are no classes that are anywhere near what you're looking for. Just create your own classes. In my experience, people tend to fit in CI's in the strangest classes because they are afraid to create their own. The thing is, the CMDB data model does not cater for everything and it /does not need to/, because you can easily create your own classes if you have the need. That is one of the biggest benefits of the whole Atrium product. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl http://beefreeit.nl/ On Wed, Oct 15, 2008 at 5:36 PM, Drake,Dave [EMAIL PROTECTED] wrote: ** Hi all, just looking for an opinion out there. We're going to be adding
Administrator privileges corruption error, I think
We patched our ARS 7.0.1 p007 (ITSM 7.0.1 p003) servers to ITSM 7.0.3 p007 last night. No errors were reported during the patch install (or none worthwhile). However, after patching, opening the Admin tool displays an error indicating that no active link guides can be loaded, and indeed are not displayed. We also, as admins with the Administrator group privilege, cannot open the default Home Page (cannot generate application list error (ARERR 1900). In the arerror log I get a lot of errors indicating a form is not present and that form is evidently the new AST:AssetAdvancedSearch form (with related workflow elements) That also cannot be displayed in the Admin tool. However, when I search for these elements using ARUtilities, they are indeed there...as are the active link guides. I suspect these issues may be related to the Administrator group and its priviliges, but that's only supposition based on a search through arslist and nabble forums. In the above mentioned error with the User tool, no other users, except those with the Administrator privilege, experience the error with the application list. Has anyone else seen anything similar? Dave Drake - Remedy Administrator -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Facilities Management in Remedy
Anybody ever heard of some kind of Facilities Management solution in Remedy? Tracking assets (chairs, tables, etc), work order ticketing, integration of sensor data...stuff like that? Thanks! Dave Drake - Remedy Administrator -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Table field - saving preferences
Perfect! Thank you From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM SUPPORT Sent: Friday, September 05, 2008 2:59 AM To: arslist@ARSLIST.ORG Subject: Re: Table field - saving preferences ** Hi Dave Are you really not able to right click on that field or when you right click then you are not getting preferences-Save. If you are not getting preferences-save when ever you right click .for this do following setting through Admin tool. Go to properties of List field. And select table labels tab and check there is preferences in Header. If there is blank fill up Preferences and save it. Then check through User tool, is it coming or not. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Thursday, September 04, 2008 12:05 AM To: arslist@ARSLIST.ORG Subject: Table field - saving preferences Hi all, I've got a display only form with a list field on it. Users aren't able to right click and save preferences on it (like column width, etc), the option to Save just isn't on there. Pretty sure I'm just missing an easy setting or something. Thanks in advance ARS 7.0.1 p007, SQL2K, Win2K3 Dave Drake - Remedy Administrator CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Table field - saving preferences
Hi all, I've got a display only form with a list field on it. Users aren't able to right click and save preferences on it (like column width, etc), the option to Save just isn't on there. Pretty sure I'm just missing an easy setting or something. Thanks in advance ARS 7.0.1 p007, SQL2K, Win2K3 Dave Drake - Remedy Administrator -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC Support
Appears to be down, partially at any rate -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Opinion on a dataclass
Just looking for an opinion or three. We're looking to track URLs for a client in CMDB. What dataclass has worked best for you and why? We're on CMDB 2.0.1, ITSM 7, ARS 7. Thanks!! Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Opinion on a dataclass
Just looking for an opinion or three. We're looking to track URLs for a client in CMDB. What dataclass has worked best for you and why? We're on CMDB 2.0.1, ITSM 7, ARS 7. Thanks!! Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SQL 2K5
Hey all, Going to be looking to upgrade a SQL 2K ARS install to SQL 2K5. Does anyone know of, or have, any documentation on the process, pitfalls, etc? Thanks! ARS 7.0.1 p007, SQL 2K, Win2K3 servers, ITSM (AM/CM) 7.0.1 p003, CMDB 2.0.1 p002 Dave Drake - Remedy Administrator - Cerner Corporation -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL 2K5
Thanks Joe, Shawn...good stuff! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, July 17, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: SQL 2K5 ** I'm in a similar situation to what you are moving to. We have no problems with our SQL Server 2005 database and have been in production with it and ARS 7 and ITSM 7 (various patches) for over a year now. We didn't run into any pitfalls, just make sure ARAdmin has sufficient (dbo) access. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Thursday, July 17, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: SQL 2K5 ** Hey all, Going to be looking to upgrade a SQL 2K ARS install to SQL 2K5. Does anyone know of, or have, any documentation on the process, pitfalls, etc? Thanks! ARS 7.0.1 p007, SQL 2K, Win2K3 servers, ITSM (AM/CM) 7.0.1 p003, CMDB 2.0.1 p002 Dave Drake - Remedy Administrator - Cerner Corporation CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS 7.5
Anyone know when ARS 7.5 is currently scheduled for release? Dave Drake - Remedy Administrator - Cerner Corporation -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.5
Thanks!! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, June 05, 2008 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 ** Last that was posted on the list was Jan. '09. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Thursday, June 05, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Anyone know when ARS 7.5 is currently scheduled for release? Dave Drake - Remedy Administrator - Cerner Corporation CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Asset Admin license removals
Hi all, I've got about a thousand people records that I need to remove the asset admin licenses they were previously assigned, and replace those with Asset Viewers instead. Any pointers greatly appreciated! ;) ARS 7.0.1 p002, ITSM 7.0.1 p003, CMDB 2.0.1 p002, SQL 2K, Win2K3 servers Dave Drake, Remedy Admistrator, Cerner -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset Admin license removals
Aye, I can use an escalation to modify the CTM:People Permission Group entries, but that doesn't seem to affect the User form records -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Tuesday, May 13, 2008 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Admin license removals Dave - not sure if this is correct in your version, but in 7.1.0 you can look for the form called CTM:People Permission Groups You should be able to query on that form where Permission Group = Asset User and then do a modify all to change those to Asset Viewer. I'm guessing that in 7.0.1 it is something similar. Hope this helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Tuesday, May 13, 2008 9:38 AM To: arslist@ARSLIST.ORG Subject: Asset Admin license removals Hi all, I've got about a thousand people records that I need to remove the asset admin licenses they were previously assigned, and replace those with Asset Viewers instead. Any pointers greatly appreciated! ;) ARS 7.0.1 p002, ITSM 7.0.1 p003, CMDB 2.0.1 p002, SQL 2K, Win2K3 servers Dave Drake, Remedy Admistrator, Cerner -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset Admin license removals
Awesome! Thank you -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Tuesday, May 13, 2008 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Admin license removals H - well then I might recommend that you snoop around some of the filters that fire on Modify from the CTM:People Permission Group form - may be in the range of the CTM:PPG:UpdateGroupList filters. See if you can modify or figure out how to make those fire correctly to reset values in the User form when you perform your update. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Tuesday, May 13, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Admin license removals Aye, I can use an escalation to modify the CTM:People Permission Group entries, but that doesn't seem to affect the User form records -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Tuesday, May 13, 2008 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Admin license removals Dave - not sure if this is correct in your version, but in 7.1.0 you can look for the form called CTM:People Permission Groups You should be able to query on that form where Permission Group = Asset User and then do a modify all to change those to Asset Viewer. I'm guessing that in 7.0.1 it is something similar. Hope this helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Tuesday, May 13, 2008 9:38 AM To: arslist@ARSLIST.ORG Subject: Asset Admin license removals Hi all, I've got about a thousand people records that I need to remove the asset admin licenses they were previously assigned, and replace those with Asset Viewers instead. Any pointers greatly appreciated! ;) ARS 7.0.1 p002, ITSM 7.0.1 p003, CMDB 2.0.1 p002, SQL 2K, Win2K3 servers Dave Drake, Remedy Admistrator, Cerner -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Migrations
Hi all, Hoping someone has a little experience with either one or both of these scenarios. We're considering moving our ARS over to Linux (from Win2K3) and/or moving our DB from MSSQL2K to Oracle. Haven't really decided yet, just trying to get a sounding from the experts. Any tips and snippets would be greatly appreciated. Thanks!! ARS 7.0.1 p002, SQL 2K, Win2K3 servers, ITSM 7 Dave Drake - Remedy Administrator - Cerner Corporation -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid-Tier 7.1
Hi all Quick question We're currently on ARS 7.0.1 p002 (SQL2K be) and it'll be a bit before we upgrade that to 7.1. Question is, can we go ahead and upgrade the mid-tier to 7.1 and, if so, will that provide any benefit from a performance perspective? Thanks!! Dave Drake - Remedy Administrator - Cerner Corporation -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1
Thanks! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 24, 2008 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1 ** Actually, the Mid-Tier can be upgraded independently from the AR System server. This can be seen in the compatibility matrix at: http://www.bmc.com/support/bmcremedycomp/index.htm Moving to Mid-Tier 7.1 will provide some performance increases, but you would not be able to use any new features of the Mid-Tier that depend on the AR System server being 7.1.00 as well (e.g. pre-fetch). In other words, AR System Mid-Tier 7.1.00 is supported on AR System Server 6.3 (supporting only 6.3 features), 7.0.01 (supporting only 7.0.01 features) and 7.1.00 (all features). -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Ballinger Sent: Monday, March 24, 2008 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1 ** I think your mid-tier has to be the same version as your AR Server Mike Ballinger Programmer/Developer ARPC/DPD [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Monday, March 24, 2008 10:46 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1 ** Hi all Quick question We're currently on ARS 7.0.1 p002 (SQL2K be) and it'll be a bit before we upgrade that to 7.1. Question is, can we go ahead and upgrade the mid-tier to 7.1 and, if so, will that provide any benefit from a performance perspective? Thanks!! Dave Drake - Remedy Administrator - Cerner Corporation CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Filter logging - client side
Has anyone ever come across a situation where you've turned on filter logging (client side) and nothing gets recorded in the log except for turning it on and then off? All other logging (DB, active link) works fine Dave Drake - Remedy Administrator - Cerner -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter logging - client side
I changed it to Public a while back From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, March 21, 2008 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Filter logging - client side ** Yea, that comes when the 'Logging Group' set in the admin tool/console is changed from Administrator, and you are not explicitly listed as a member of that group. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Friday, March 21, 2008 12:04 PM To: arslist@ARSLIST.ORG Subject: Filter logging - client side ** Has anyone ever come across a situation where you've turned on filter logging (client side) and nothing gets recorded in the log except for turning it on and then off? All other logging (DB, active link) works fine Dave Drake - Remedy Administrator - Cerner CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter logging - client side
Odd...thought Public would do it and seems to have worked before...but setting it to the explicit group Administrator did the trick. Thanks for the info!! :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, March 21, 2008 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: Filter logging - client side ** by Explicit, I mean that you need to have that group in your group list, which means that to have it at Public, you need to add public to your group list, and you should be able to log From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Friday, March 21, 2008 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: Filter logging - client side ** I changed it to Public a while back From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, March 21, 2008 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Filter logging - client side ** Yea, that comes when the 'Logging Group' set in the admin tool/console is changed from Administrator, and you are not explicitly listed as a member of that group. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Friday, March 21, 2008 12:04 PM To: arslist@ARSLIST.ORG Subject: Filter logging - client side ** Has anyone ever come across a situation where you've turned on filter logging (client side) and nothing gets recorded in the log except for turning it on and then off? All other logging (DB, active link) works fine Dave Drake - Remedy Administrator - Cerner CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mass data modifications without EIE
Hi all... Does anyone know of a way to update a large number of records in the BMC.CORE:BMC_ComputerSystem form without using EIE/AIE? I have all the changes in a csv file, with the updated records RequestIDs included. The import tool doesn't work in ITSM evidently. Any advice is appreciated. Thanks!! ARS 7.0.1 p002, ITSM 7.0.1 p003, SQL2K, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Kansas City Remedy Local Users Group - LinkedIn
I created a LinkedIn group for the Kansas City Local Remedy Users Group. To join, please follow this link (http://www.linkedin.com/e/gis/73478/7CDA994A0BB6) Dave Drake - Remedy Administrator - Cerner Corporation -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Friday Humor
The Irish Lent - - - An Irishman moves into a tiny hamlet in County Kerry, walks into the pub and promptly orders three beers. The bartender raises his eyebrows, but serves the man three beers, which he drinks quietly at a table, alone. An hour later, the man has finished the three beers and orders three more. This happens yet again. The next evening the man again orders and drinks three beers at a time, several times. Soon the entire town is whispering about the Man Who Orders Three Beers. Finally, a week later, the bartender broaches the subject on behalf of the town. I don't mean to pry, but folks around here are wondering why you always order three beers? Tis odd, isn't it? the man replies. You see, I have two brothers, and one went to America , and the other to Australia . We promised each other that we would always order an extra two beers whenever we drank as a way of keeping up the family bond. The bartender and the whole town were pleased with this answer, and soon the Man Who Orders Three Beers became a local celebrity and source of pride to the hamlet, even to the extent that out-of-towners would come to watch him drink. Then, one day, the man comes in and orders only two beers. The bartender pours them with a heavy heart This continues for the rest of the evening. He orders only two beers. The word flies around town. Prayers are offered for the soul of one of the brothers. The next day, the bartender says to the man, Folks around here, me first of all, want to offer condolences to you for the death of your brother. You know-the two beers and all. The man ponders this for a moment, then replies, You'll be happy to hear that my two brothers are alive and well. It's just that I, meself, have decided to give up drinking for Lent. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Friday, March 14, 2008 2:36 PM To: arslist@ARSLIST.ORG Subject: OT: Friday Humor Somebody o Place HolderInsert humor here/Place Holder Somebody out there has to have something... Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: New ARS 7.1 feature I didn't see in the Release Notes
Been able to edit multiple objects like this, in some ways, since v5 I thought From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, March 12, 2008 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: New ARS 7.1 feature I didn't see in the Release Notes ** Yeah its a pretty cool feature.. I also like the fact that you can select a bunch of workflow objects like active links, filters, escalations etc. and perform a mass update to non grayed out options. Your options get grayed out if one or more pieces of workflow do not have the same property checked or unchecked.. I remember it being a pain to do something similar in the earlier days.. Imagine having to disable 100 filters temporarily.. that would easily have taken an hour.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Wednesday, March 12, 2008 5:12 PM To: arslist@ARSLIST.ORG Subject: Re: New ARS 7.1 feature I didn't see in the Release Notes ** Nope. I checked this morning. It's at least 7.0, if not 7.1. Whenever it came in, I like it! Rick On Wed, Mar 12, 2008 at 12:16 PM, Joe D'Souza [EMAIL PROTECTED] wrote: ** Wasn't it available in 6.3 as well? I remember seeing this for quite some time so am not sure if it was with 7 or 6.3 that I first noticed it.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Wednesday, March 12, 2008 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: New ARS 7.1 feature I didn't see in the Release Notes ** Well, you may be right, but I didn't see it listed in the 7.0 release notes, either. Since I've been working with 7.0 for a while, I don't know why I didn't notice it before now. Rick On Wed, Mar 12, 2008 at 10:41 AM, Thad K Esser [EMAIL PROTECTED] wrote: ** I think that was first introduced with the 7.0 admin tool. I didn't do extensive testing, but I remember installing the 7.0 admin tool specifically to use that feature against a 6.3 server, and it worked for what I was doing. I know what you're thinking, bad Thad... don't mix server/admin tool versions. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Rick Cook [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2008 10:35 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject New ARS 7.1 feature I didn't see in the Release Notes ** On a 7.1 server, select a group of workflow objects, right-click, and select Edit. What you get will include an Advanced tab, which allows you three options: PREFIX - add a prefix to the names of the objects. APPEND - add a suffix to the names of the objects. REPLACE - replace string A with string B. Nice! Thanks, BMC! Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access
ARS/ITSM 7.1
Looking for a list or series of lists of specific elements modified when upgrading from ARS 7.0.1 (p001) to ARS 7.1 (p001). Also for CMDB 2.0.1 to 2.1 and Asset Management 7.0 (p003) to 7.0.3. Can someone point in a general direction please? Thanks! SQL2K backend, Win2K3 servers Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT - Friday Humour
The Smartest Dog Ever As a butcher is shooing a dog from his shop, he sees $10 and a note in his mouth, reading: 10 lamb chops, please. Amazed, he takes the money, puts a bag of chops in the dog's mouth, and quickly closes the shop. He follows the dog and watches him wait for a green light, look both ways, and trot across the road to a bus stop. The dog checks the timetable and sits on the bench. When a bus arrives, he walks around to the front and looks at the number, then boards the bus. The butcher follows, dumbstruck. As the bus travels out into the suburbs, the dog takes in the scenery. After awhile he stands on his back paws to push the stop button, then the butcher follows him off. The dog runs up to a house and drops his bag on the stoop. He goes back down the path, takes a big run, and throws himself -Whap! - Against the door. He does this again and again. No answer. So he jumps on a wall, walks around the garden, beats his head against a window, jumps off, and waits at the front door. A big guy opens it and starts cursing and pummeling the dog. The butcher runs up screams at the guy: What the hell are you doing? This dog's a genius! The owner responds, Genius, no way! It's the second time this week he's forgotten his key! -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS defect documented - SW00282165
Opened and just received confirmation that this defect we've recently become aware of has been escalated. Thought I'd throw it out there and see what you think Whenever a relationship gets created, another entry in the list of possible relationships also gets added. This appears to only occur when the possible relationships list is sorted. No way, at this point, to determine then what your real relationships are as opposed to the extra ones erroneously created. Anyone seen anything like that? ARS 7.0.1 p004, CMDB 2.0.1 p002, Asset Management 7, Change Management 7, SQL 2K, Win2K3 platform Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oncall
Exploring options is all. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Wednesday, November 07, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Oncall Yes Derek. It's there but very limited in nature and quirky and only partially documented, in my opinion. If you have the application, see form CTM:Support Group On-Call. Or go to a support group's record and click on On Call tab. What are you looking for exactly? --- Drake,Dave [EMAIL PROTECTED] wrote: Has anyone heard of something like an oncall functionality that would've been introduced in 7 by chance? -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Oncall
Has anyone heard of something like an oncall functionality that would've been introduced in 7 by chance? -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Support Site Rant
Did the same, sales representative contacted me...oi Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] | www.cerner.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, October 31, 2007 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Support Site Rant I can't go as far as Patrick. I'd say Support is spotty, but I have had some very good experiences. But I feel the need to point out one problem: The last time we had one of these go-arounds about Support I said that when I fill out a satisfaction survey I always check the box that asks if I want someone to contact me about the ticket, but nobody ever does. Somebody from BMC (sorry I forget his name) called me and we discussed the issue and he assured me that things would change. But since then I have checked that box several more times, but nobody has ever called me. Dwayne Martin James Madison University Original message Date: Wed, 31 Oct 2007 08:31:47 -0400 From: patrick zandi [EMAIL PROTECTED] Subject: Re: BMC Support Site Rant To: arslist@ARSLIST.ORG ** Discussing Support is only a topic that makes one's blood pressure rise.. Support is almost useless.. if not Pleasonton, the only thing you are paying for is the upgrades. You might as well pay for support Twice and go with someone else who give better support - anyone can. out of some 20 calls, they have only answered 1 correctly, and that was after a 50 days. either I solved it, or the arslist solved it. useless! On 10/30/07, David.M Clark [EMAIL PROTECTED] wrote: My personal experience is that one word sums up how bad their support is at this point: Bhopal Carey Matthew Black [EMAIL PROTECTED] 10/30/2007 1:24 PM A bit of clarification on the topic... I was contacted by a BMC person off list to explain the situation. BMC is using an ARS application to support their external customers. (no surprise there, just look at the URL's on the support site) However it is the Customer Support application and not currently ITSM to deal with their customers. The project finalized last fall. They also mentioned that they currently use ITSM internally. And I love this quote... so I want to echo it too... So really, we are drinking our own champagne! The person went on to say that they are working on a move to ITSM for their external customers, but we don't want to do too many changes in too short a time. I do appreciate the clarification. However, my original analysis still stands... they are not (yet) using ITSM to support their customers. Apparently they are using it to support themselves, so maybe that counts to some extent. ( Let's give them credit for doing that. I am sure it was no small feet for some of the long time BMC people to make that adjustment. ) ( I do realize that this is BUW week and I will be lucky to get a few field mice to actually read this post this week too. But... for those of us who did not get to go... or those that are just now getting back from BUW) So in the light of the new information I feel compelled to ask the ARSList Does anyone think that BMC is changing to many things or moving to fast, about how they are providing your support? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/30/07, Hugo Visser [EMAIL PROTECTED] wrote: snip On topic, I always assumed that BMC uses some form of ITSM for their support, but they do not? What about the last big upgrade, when we all moved to the ISS numbers? Hugo On 10/30/07, Carey Matthew Black [EMAIL PROTECTED] wrote: Actually... I think it is a simple enough observation to say If ITSM is a leading product for Service Management then why do they not use it to manage their relationship with their own customers? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ Dwayne Martin Computing Support James Madison University
Group field
Evidently, the Group List field on the user form is set to have 255 characters. That's fine, except that when you get someone who belong to a large number of groups, 255 characters doesn't cover it. The only way I know of to fix it is to increase the size of the Group List field on the User form. Like to know if this issue has come up with other implementations, and what would the official recommendation(s) be to counteract this apparent limitation. Thanks ARS 7.0.1 p003, CMDB 2.0.1 p003, SQL2K, ITSM 7.0 (Asset Management, Change Management) Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group field
Perfect...thank you Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 02, 2007 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: Group field ** Patch 4 of 7.0.1 increases that field size to 2000 chars. You may choose that as one option, especially since it also fixes a few other problems that were introduced in...patch 3. Rick On 10/2/07, Drake,Dave [EMAIL PROTECTED] wrote: ** Evidently, the Group List field on the user form is set to have 255 characters. That's fine, except that when you get someone who belong to a large number of groups, 255 characters doesn't cover it. The only way I know of to fix it is to increase the size of the Group List field on the User form. Like to know if this issue has come up with other implementations, and what would the official recommendation(s) be to counteract this apparent limitation. Thanks ARS 7.0.1 p003, CMDB 2.0.1 p003, SQL2K, ITSM 7.0 (Asset Management, Change Management) Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ __20060125___This posting was submitted with HTML in it___ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Group field
Thank you Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, October 02, 2007 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Group field ** ...and 4000 in ARS 7.1. Christopher E. Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 02, 2007 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: Group field ** Patch 4 of 7.0.1 increases that field size to 2000 chars. You may choose that as one option, especially since it also fixes a few other problems that were introduced in...patch 3. Rick On 10/2/07, Drake,Dave [EMAIL PROTECTED] wrote: ** Evidently, the Group List field on the user form is set to have 255 characters. That's fine, except that when you get someone who belong to a large number of groups, 255 characters doesn't cover it. The only way I know of to fix it is to increase the size of the Group List field on the User form. Like to know if this issue has come up with other implementations, and what would the official recommendation(s) be to counteract this apparent limitation. Thanks ARS 7.0.1 p003, CMDB 2.0.1 p003, SQL2K, ITSM 7.0 (Asset Management, Change Management) Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AR System Developer Studio
Hi list, Hearing rumors of an AR System Developer Studio coming out. Anybody have any further information by chance? Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited, Registered in England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio
Thank you! Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, August 13, 2007 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio ** It is currently scheduled to be included with the 2008 release of AR System and will replace the development capabilities of what you currently know as the Admin Tool. The administrative functions of the Admin Tool have already been moved into the Administrative Console in 7.0.01 and continue to be enhanced in AR System 7.1.00. A sneak peak of the Developer Studio will be part of UserWorld 2007 in October and more information will be available at that time. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Monday, August 13, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: AR System Developer Studio ** Hi list, Hearing rumors of an AR System Developer Studio coming out. Anybody have any further information by chance? Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited, Registered in England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I
Only a Read Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Friday, August 10, 2007 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I ** If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged? -John On 8/9/07, Easter, David [EMAIL PROTECTED] wrote: ** Q: Do I still need a key for AR System server? A: Yes. You will still need to obtain a key from BMC for each AR System Server. To expedite this process, we've already created a place where you can get a temporary license key while you are waiting for your permanent key to be sent to you. You will need the following information to request a temporary license key for trial usage or while the processing of your permanent key is performed: 1. Login to Support Central at http://www.bmc.com/support http://www.bmc.com/support 2. Click on the Licensing and Passwords http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,0 0.html link 3. Click on the Request a Trial/Temporary License http://www.bmc.com/support/hou_Support_Secure/0,,19097_61032733_7798071 5,00.html link 4. Agree to the End User License Agreement 5. Choose your product and enter the requested information 6. Click the Request License button 7. Your temporary license key will be sent via Email NOTE: The keys generated on this page are 30 day trial keys. Remember to return to the Licensing page to obtain your permanent keys when you are notified they are ready. Q: So if I want to increase the number of AR System Fixed or Floating Users on my licensed AR System server, do I need a key? A: No. You do not need a key. To increase the number of users, you will only need to go into the Administration Console and increase the number of licenses. You will then need to notify BMC or a BMC partner that you have increased the number and wish to purchase the amount to which you've increased. Q: If I upgrade AR System Server to 7.1.00, but not my ITSM application (e.g. Change Management), will I still need keys for my ITSM application? A: No. License management is done by the server - so if you upgrade your AR System server to 7.1.00, the applications will no longer require a key to be licensed. Q: So you're getting rid of licensing? A: No. We are removing the need for keys to license AR System based applications, users, and add-ons. A license is still required. Licenses will still need to be purchased and entered into the AR System Administration Console. The big difference is that a key is no longer required to enter that license. Q: Does this change any licensing restrictions? A: No. Licenses behave just as they do in AR System today. The difference is that a key is no longer required to enter that license. Q: How is license usage kept on the server? A: To gather information about license usage, each AR System server scans the system approximately every 45 minutes and writes the results to a file named LicenseReport.txt. This file contains a running log of license usage for each license type. Q: LicenseReport.txt - that's a text file? A: Yes - and it is human readable. It could also be used by developers for other purposes such as long term trending of license usage. Q: How will BMC ensure that the log file is not tampered with? A: By moving to this license key model, BMC is extending its trust in customers. We expect that this file will not be tampered with beyond expected maintenance actions - for example, backing the file up after a billing period. The file does contain an internal checksum that could be used by BMC in extreme cases of misuse. Q: How can I monitor my usage to ensure I'm not using more licenses than I can afford? A: To make sure that you are in compliance with your purchased licenses, you can periodically generate a license usage report for each of your AR System servers (including each server in a server group). The report contains the following information: - For AR System and application user floating licenses, the greatest number of licenses in use at the same time during the period covered by the report. - For AR
Re: Michigan Remedy Users Group Meeting (August 17th)
http://www.bmc.com/BMC/Common/CDA/hou_Page_Generic/0,3465,9926222_334552 39,00.html Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L Sent: Tuesday, August 07, 2007 8:36 AM To: arslist@ARSLIST.ORG Subject: Re: Michigan Remedy Users Group Meeting (August 17th) ** Where would I find out about any RUGs in Florida? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Ingalls Sent: Tuesday, August 07, 2007 8:37 AM To: arslist@ARSLIST.ORG Subject: Michigan Remedy Users Group Meeting (August 17th) ** The Michigan Remedy Users Group (MIRUG) cordially invites you to our local event on August 17th, 2007 at the Michigan League in Ann Arbor. This is a free event. Please register for this event by going to the http://www.remedyusergroups.com , registering as a user and clicking the Attend Event link located on the right hand side of the page (Sometimes it is scrolled down on the page). What Michigan Remedy Users Group When Friday, August 17th, 2007 Where Ann Arbor, Michigan Michigan League (Henderson Room) 911 N University Ave, Ann Arbor Sessions 1. What's new in 7.1 2. Configuring CMDB 3. BMC Developer Community 4. Kinetic Data 5. Turing SMI 6. Stump the experts Location: 911 N University Ave, Ann Arbor, MI IPODs may be given away! Breakfast will be provided. You're on your own for lunch, but we may go as a group. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited, Registered in England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Web Services error
Hi all, Created a wsdl and verified it, then an application to consume it. Worked great in our dev environment, but gets the following error when I import/use it in our production environment: ARERR [9130] Invalid number of parameters for Web Service call : 9130 Has anyone seen this or know anything about it? Thanks! ARS 7.0.1 p002, SQL 2K, Win2K3 Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited, Registered in England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Lowercase question
Question on user's logging in. Has anyone come up with a good way to force a user to log in lowercase only? Thanks! ARS 7.0.1, SQL2K, Win2K3 servers Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited, Registered in England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARLogAnalyzer
Hi all, Remedy support tells me there's a newer version of the arloganalyzer (arwklga) tool out there somewhere that's better to use with an ARS 7 installation. Can somebody point me in the right direction? Thanks! ARS 7.0.1, SQL 2K, WinServers Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-2xx-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited, Registered in England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARLogAnalyzer
Thanks! Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, April 02, 2007 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: ARLogAnalyzer ** Dave, I haven't downloaded or used this tool but I think its available on Community Downloads unless they have taken it off there.. Joe - Original Message From: Drake,Dave [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, April 2, 2007 3:10:53 PM Subject: ARLogAnalyzer ** Hi all, Remedy support tells me there's a newer version of the arloganalyzer (arwklga) tool out there somewhere that's better to use with an ARS 7 installation. Can somebody point me in the right direction? Thanks! ARS 7.0.1, SQL 2K, WinServers Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-2xx-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ Don't get soaked. Take a quick peek at the forecast http://tools.search.yahoo.com/shortcuts/?fr=oni_on_mail#news with theYahoo! Search weather shortcut. http://tools.search.yahoo.com/shortcuts/?fr=oni_on_mail#news __20060125___This posting was submitted with HTML in it___ -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited, Registered in England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Opening a chm file
Hi all, From a display only form, in a view field, I'm trying to display the contents of a .chm file that's located on the server. Using the Windows client only, ARS 7, SQL 2K, Windows server 2k3. Anybody try something like this before? Thanks! Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | www.cerner.com http://www.cerner.com/ - CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited, Registered in England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
