Available for New Remedy Project
Hi everyone I am currently looking for a new Remedy project to join in California. If anyone is in need of a resource, drop me a line Thank You Herb Partlow IBTC inc Remedy Developer (m) 4008-309-5316 (e) h...@ibtcinc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Merry Christmas
Wishing Everyone a Very Merry Cristmas and a Healthy and Happy New Years! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: photo.JPG Herb Partlow ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Lost at wwRug10
Hi If you got home from wwRug10 and found that you now have a little maroon camera that you do not remember packing. Please contact Kelly Deaver at ke...@kellydeaver.com. In all her running around checking on the events she had misplaced it and I am sure that she would love to her from you. Thank You Herb Partlow ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Congrats Joe D'Sousa
Congrats Joe
Arslist MVP
Missed you at wwRug10, but your drink did not go to waste. :-)
Maybe next year
Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
Sent from iPhone
On Oct 29, 2010, at 1:39 PM, Roys, Eric D eric.r...@verizonbusiness.com
wrote:
Many thanks to John Baker from Java Systems Solutions for a work-around
to this via modification to the plugin code (see below and I hope I
incorporated it correctly :-). I would still like to know if it is
possible to configure per plugin threads via the pluginsvr.conf
configuration or other mechanism. This is for an ARS 7.5 / 7.6
environment.
Thanks,
Eric
Example singleton plugin:
--
package com.company.samples;
import java.util.List;
import com.bmc.arsys.api.ARException;
import com.bmc.arsys.api.Value;
import com.bmc.arsys.pluginsvr.*;
import com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluggable;
import com.bmc.arsys.pluginsvr.plugins.ARPluggable;
import com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPlugin;
import com.bmc.arsys.pluginsvr.plugins.ARPluginContext;
import com.bmc.arsys.*;
import org.apache.log4j.Logger;
import com.company.someotherstuff*;
/**
* A class representing a singletone Plugin service.
* This will run as a java plugin under the Remedy Java plugin framework
* as a single instance instead of x instances as defined by arpluginsvr
coreThreads
*
* Useful when the plugin calls it's own management mechanism for work
distribution
* or a poller mechanism that should only be initialized once.
*
*/
public class MyPlugin extends ARFilterAPIPlugin {
// initiate logger
private static final Logger logger = Logger.getLogger(MyPlugin.class);
// for our singleton
private static MyPlugin myplug;
public MyPlugin() {};
/* Initialize the Remedy plugin */
public void initialize(ARPluginContext context) throws ARException {
logger.info(Started plugin init);
super.initialize(context);
/* check if it's already available, if not it's safe to init the
code for other stuff to do
*/
if(myplug == null){
myplug = getInstance();
//initialize the stuff we want to run outside of current
thread
initializeApp(context);
}
}
public void terminate(ARPluginContext context) throws ARException {
logger.info(Terminating context);
//cleanup routine here for graceful shutdown
super.terminate(context);
}
/* start it (the plugin) */
public static void main(String[] args) {
//'cause it's not ultimately useful at this juncture to accept
params at startup...
if(args!= null){
logger.warn(This plugin does not accept command line
messaging...);
}
}
/* initialize the meat of the plugin outside of the plugin
initialization thread
so the init process can complete and we aren't mucking things up
(according to the docs)
*/
private void initializeApp(ARPluginContext context) throws
ARException{
//class for storing config variables in memory instead of dealing
with an overload of i/o
ConfigParams cp = new ConfigParams();
try{
logger.info(calling init...);
cp.initialize(); // load config file parameters into mem
Thread t = new Thread(new Poller()); //thread our poller
mechanism
t.start(); //start the poller
} catch (RuntimeException rte){
terminate(context);
}
}
/* we aren't allowing filter api calls to this plugin because the
plugin
polls remedy asynchronously for all work to process
*/
public ListValue filterAPICall(ARPluginContext context, ListValue
in) throws ARException {
return null;
}
/* we aren't allowing event calls to this plugin
*/
public void onEvent(ARPluginContext context, int arg1) throws
ARException {
//do nothing
}
/* get an instance of this plugin */
private synchronized static MyPlugin getInstance()
{
if (myplug==null) myplug = new MyPlugin();
return plug;
}
}
Previous message:
Is it possible to configure individual plugins within a plugin server to
use
their own configuration for threads?
I.E. if there are multiple plugins within pluginsvr_config.xml, can each
have
their own designated number of threads or is it only possible that each
uses
the numCoreThreads setting for the overall plugin server? If they need
to be
different from the numCoreThreads designated by the pluginserver, is
there any
way to handle outside of running under a different plugin server
instance, and
if not, can multiple plugin servers be run on the same server with a
single
instance of Remedy?
(see below for example plugin server config)
Thanks in advance for any thoughts on this...
Kind Regards,
Eric Roys
GSSI
Verizon Business
Example plugin server config file...
pluginsvr_config
Re: Thanks to all WW RUG participants, those that attended our talks and visited our booth, BMC, and especially the Organizers
You show off Geoff :-) Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Oct 26, 2010, at 10:32 PM, Geoff Endresen geoffer...@gmail.com wrote: ** + 10 ;-) Sent from my iPad On Oct 26, 2010, at 3:27 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** Just wanted to say a big thanks to all participants, an extra thanks to those that took the time to listen to our talks and visit our booth, thanks to BMC for providing a wide array of senior people (and providing the rockets), and finally a big giant thank you for all the hard work done by all the WW RUG Organisers. It was great to meet you in person and finally attach faces to those years of emails on the arslist. It was also great to meet former co-workers Dan and Ed after some 15 years after we had worked together on ARS release 2. I am also especially enthralled to see the interest and reaction to Meta-Update and will follow up with those that attended the talks and requested more information. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Thanks to everyone who attended WWRUG 2010
Just to add to Tim response It was great being there and getting a chance to see everyone again in more ways then one. Got a chance to renew friendships and hopefully made some new ones Thanks!! Herb On Oct 25, 2010, at 10:27 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: ** And thank you for being there (and here) for us. Tim Powell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 25, 2010 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Thanks to everyone who attended WWRUG 2010 ** Hi All, Just wanted to say thank you to everyone who attended the WWRUG 2010 last week. It was great to see the community come together, see the usual “cast of characters” in person as well as meeting new folks who were able to make it to the show for the first time. I really appreciate all the positive comments about AR System, BMC products in general and the larger vision of BMC. It is always uplifting to hear that the products are heading in the right direction and I hope to continue earning such remarks as we move into the future. Again, thanks for being part of this amazing community and I look forward to seeing you all again next year! -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
See you at the show
See You At The Show Crowds that scream at superstars Where developers show they're battle scars I've been the first to sign on every wall Down the road and round the bend We pray to god it never ends I've been, I've seen, we've screamed to everyone We'll see you at the show If you don't come we'll never know You stand off in the back You still stand out while you wearing black Jump onto the bus And ride around with all of us We'll go out on the town And light it up till we burn it down, burn it down After hours and alcohol With every app , we've seen em all As long as we don't need to stand in line rollout scenes and smooth implementation dreams The ladies love those scenes You know they're gonna show up every time We'll see you at the show If you don't come we'll never know You stand off in the back You still stand out while you wearing black Jump onto the bus And ride around with all of us We'll go out on the town And light it up till we burn it down, burn it down Crowds that scream at superstars Where developers show they're battle scars I've been the first to sign on every wall Down the road and round the bend We pray to god it never ends I've been, I've seen, we've screamed to everyone We'll see you at the show Herb Partlow Remedy Team Hours 8:30AM to 5:00PM eBay Park North 408-967-3343 hpart...@ebay.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: See you at the show
Thanks Rick Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Oct 15, 2010, at 9:43 AM, Rick Cook remedyr...@gmail.com wrote: ** Glad you're feeling well enough to come and join us, Herb! Rick On Fri, Oct 15, 2010 at 9:35 AM, Herb Partlow h...@ibtcinc.com wrote: ** See You At The Show Crowds that scream at superstars Where developers show they're battle scars I've been the first to sign on every wall Down the road and round the bend We pray to god it never ends I've been, I've seen, we've screamed to everyone We'll see you at the show If you don't come we'll never know You stand off in the back You still stand out while you wearing black Jump onto the bus And ride around with all of us We'll go out on the town And light it up till we burn it down, burn it down After hours and alcohol With every app , we've seen em all As long as we don't need to stand in line rollout scenes and smooth implementation dreams The ladies love those scenes You know they're gonna show up every time We'll see you at the show If you don't come we'll never know You stand off in the back You still stand out while you wearing black Jump onto the bus And ride around with all of us We'll go out on the town And light it up till we burn it down, burn it down Crowds that scream at superstars Where developers show they're battle scars I've been the first to sign on every wall Down the road and round the bend We pray to god it never ends I've been, I've seen, we've screamed to everyone We'll see you at the show Herb Partlow Remedy Team Hours 8:30AM to 5:00PM eBay Park North 408-967-3343 hpart...@ebay.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WWRUG
As Nickelback sings You will never know, if you never go Check out the song See You At The Show Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Oct 12, 2010, at 12:20 PM, Phil Bautista bauti...@bullcreek.com wrote: ** Rick, Well put. As a matter of fact if you go to http://www.wwrug.org/wwrug10/session_10tut.html you can see descriptions of the 39 Tutorial Sessions and if you go to http://www.wwrug.org/wwrug10/session_10tec.html you can see the descriptions of the 40 Technical Sessions that are all included in the price of the conference. And if you go to http://www.wwrug.org/wwrug10/session_10exe.html you can see the 12 Executive Sessions available as well. So for an All Access Registration you get 91 sessions plus entrance to the Celebration with the Austin based Latin band The Brew (I have asked them to bring CD’s this time for those of you that wanted them last time) with food and beverages at the Celebration. Plus Continental breakfast daily and a terrific seated lunch each day. Now that’s what I call “Mucho Bang for the Buck!” So whether you are a Remedy Rockstar or want to meet some, make sure you don’t miss out on this Annual Event. BMC, Partners, Vendors, Consultants and Customers are going to be there you should too! See y’all (well most of y’all – we are going to miss Claire and Susan L) next week! Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, October 11, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG ** Best argument I can think of is that it's twice as valuable as a training class, and half the cost. I regularly spend my OWN time and money to attend this for that reason, and I know I am not the only one who does. Rick On Mon, Oct 11, 2010 at 8:57 AM, Martinez, Marcelo A marc...@cpchem.com wrote: ** X2 I will be anxiously awaiting posts and tweets from the conference ..in Houston. I wish to ping some of you lucky enough to go and ask: How do you sell off the idea of “a conference in Vegas” to management? I will have to put together a presentation for them next year… Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Monday, October 11, 2010 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG ** Sam, If your company is willing to send you, GO! Go and learn and network and enjoy the camaraderie! You will be part of a very elite group of people if you attend. I left my first RUG in awe of the people I had met in real life from the list and with a renewed sense of wonder in the awesome product that we all will forever call Remedy. I learned as much or more in the RUG tutorials than I did in a solid week of Remedy training classes. Sadly, I'll be here at home in Houston, sobbing all week long, living vicariously through the posts and tweets from the conference. I love my company, they just have different priorities and conference travel is not one of them... for some people. C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Samuel A. Morris Sent: Friday, October 08, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: WWRUG ** Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is willing to send me, but I have a concern that the sessions are going to be so far over my head that little of it will make much sense (read, I'm very inexperienced with Remedy, etc.) As an example, I posted a question on this list about being able to display certain items in the Atrium Core Console... the one reply I got ended with the line I have a question - how much experience do you have with CMDB?, leading me to feel even more out of place on this list. (I subscribed to it in hopes of learning more about Remedy, Atrium, ITSM, etc. I have to admit that most of the questions posted here are beyond my understanding.) I appreciated the gentlemen who tried to help me, and I don't think he meant anything negative in what he asked. But it did give me cause to worry about spending so much money on the WWRUG given my lack of knowledge of the product. I guess what I'm asking is, will there be some of WWRUG geared to those with not a lot of experience with the various products? Thank you for your time, Sam ** This message and any attachments contain information from Union Pacific which may be confidential and/or privileged. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents
Re: New build of ARSmarts 2.6 beta
Thanks grabbed it Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Oct 6, 2010, at 9:14 AM, support supp...@arsmarts.com wrote: ** Hello List, Just to inform you that a new build of ARSmarts 2.6 is available on our website. If you have not registered yet to our beta program and would like to do so, you can register here http://www.arsmarts.com/Register You will then receive the password to the download area. Best regards. Kaïs kais.albas...@arsmarts.com www.arsmarts.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Just found - will bring to WWRUG
I bet Mr phil b does or as least the Remedy Diva. But the real money would be on MR REMEDY.Doug M. :) Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Sep 14, 2010, at 3:30 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** http://skitch.com/johnsundberg/dss4u/sbizhub10091417400.pdf-1-page Does anybody have an older version? -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Unsubscribe
Should be just once Keith If you are just unscribing because of all the emails. You can change your profile to digest mode, which would be one email with all the day's postings Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Sep 10, 2010, at 9:07 AM, Mitchell, Keith kmitch...@slb.com wrote: How often do I have to send unsubscribe to stop getting 20 / 30 unwanted email's filling up my in box.? From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Sep 10 10:51:07 2010 Subject: Re: diff b/w .. Incident ..problem..change ** True Joe, but it would not be in terms that makes us laugh as much and simple and easy to understand. I've forwared your email to my manager... Thank you so much for the good laugh at the end of a tough week (trying to upgrade 9 servers from 7.0.01 to 7.5...YIKES) Pascale jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/10/2010 08:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Unsubscribe
Arslist reaching out to everyone Whether you want it or not LOL Sorry Keith Could not resist Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Sep 10, 2010, at 9:20 AM, Mitchell, Keith kmitch...@slb.com wrote: ** I did not even subscribe to this list's From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Sep 10 11:16:45 2010 Subject: Re: Unsubscribe Should be just once Keith If you are just unscribing because of all the emails. You can change your profile to digest mode, which would be one email with all the day's postings Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Sep 10, 2010, at 9:07 AM, Mitchell, Keith kmitch...@slb.com wrote: How often do I have to send unsubscribe to stop getting 20 / 30 unwanted email's filling up my in box.? From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Sep 10 10:51:07 2010 Subject: Re: diff b/w .. Incident ..problem..change ** True Joe, but it would not be in terms that makes us laugh as much and simple and easy to understand. I've forwared your email to my manager... Thank you so much for the good laugh at the end of a tough week (trying to upgrade 9 servers from 7.0.01 to 7.5...YIKES) Pascale jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/10/2010 08:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Ah. Good Friday humor Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Sep 10, 2010, at 1:01 PM, Richard Copits richard@bwc.state.oh.us wrote: ** An incident is when the refrigerator falls from a windows… A problem is when it falls on your boss or girlfriend…. A change is what will happen when they find out it was you that let it slip…. SELECT * FROM User WHERE Clue 0 0 rows returned From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** That is true.. Problem is usually something that has more of a global effect, effecting more than just 1 person. A single persons problem even if it is the same problem each time is generally treated as an incident, unless there is a genuine reason for it to be classified as a problem.. And most problems are generally addressed by a change.. Even while writing this email I noticed Ben posted a wiki link that should give the proper definitions of the 3 entities.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Friday, September 10, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that’s a problem….if it keeps falling after it falls on the first person (through the earth into the core), it’s just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
[no subject]
Thanks Joe, recovery is coming along. Working out, jogging a little, might even try to make it up the coast with my diving buddy for a little abalone diving before the season ends. I am going to make it to wwRug10 this year. If you're going we should get together and toss 1 or 2 down. Take care Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Aug 27, 2010, at 8:12 PM, Joe D'Souza jdso...@shyle.net wrote: Most likely a virus on the senders PC.. Hope you are recovering well.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Herb Partlow Sent: Friday, August 27, 2010 9:14 PM To: arslist@ARSLIST.ORG Subject: What this? Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Aug 27, 2010, at 4:13 PM, D Dussie ddus...@aim.com wrote: http://users3.Jabry.com/rogerswb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Link
I am on a Mac... Mere .exe files don't scare me. :) Lol Thanks David Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Aug 27, 2010, at 7:17 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: I wouldn't click on it. Probably not something nice. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Aug 27 21:13:52 2010 What this? Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Aug 27, 2010, at 4:13 PM, D Dussie ddus...@aim.com wrote: http://users3.Jabry.com/rogerswb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
[no subject]
What this? Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Aug 27, 2010, at 4:13 PM, D Dussie ddus...@aim.com wrote: http://users3.Jabry.com/rogerswb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 7.5 Install log files
Hi I was up on remedy user group site last night and seen the file Joe mentioned. It was created several years ago, so whether it will work or not is unknown. There are several options though. I seen a couple of products that will take a text file and sort it. The product name was Log Analyser. The other is contact Misi from the list. Sorry if I misspelled his name. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Aug 2, 2010, at 7:26 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Wirasat, There *used* to be a log viewer utility designed specifically for that... Not sure if it is still around.. If it is not if you are on UNIX or Linux you could always 'view by thread' or 'view by user' by viewing the text output using more in conjunction with grep.. If you want to see real time output, you could tail instead of more and grep the text you want.. I believe there are freewares for windows available too that emulate this.. Cheers Joe From: Wirasat Siddiqi wira...@gmail.com To: arslist@ARSLIST.ORG Sent: Sat, July 31, 2010 12:33:35 AM Subject: 7.5 Install log files ** Hi All, BMC has consolidated all the install log files into one file. That makes it so difficult to look for the errors. Does anyone know any tool how to parse or simplify data out of it? Thanks, Wirasat _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 7.5 Install log files
Thanks for the info Rick Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Aug 2, 2010, at 7:54 AM, Rick Cook remedyr...@gmail.com wrote: ** Actually, I just took a look at a new developer utility last week developed by the guys at IT Prophets. One of the functions of the utility is to allow easy sorts and searches of log files. Might check it out. Rick From: Herb Partlow h...@ibtcinc.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Mon, 2 Aug 2010 07:49:29 -0700 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: 7.5 Install log files Hi I was up on remedy user group site last night and seen the file Joe mentioned. It was created several years ago, so whether it will work or not is unknown. There are several options though. I seen a couple of products that will take a text file and sort it. The product name was Log Analyser. The other is contact Misi from the list. Sorry if I misspelled his name. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Aug 2, 2010, at 7:26 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Wirasat, There *used* to be a log viewer utility designed specifically for that... Not sure if it is still around.. If it is not if you are on UNIX or Linux you could always 'view by thread' or 'view by user' by viewing the text output using more in conjunction with grep.. If you want to see real time output, you could tail instead of more and grep the text you want.. I believe there are freewares for windows available too that emulate this.. Cheers Joe From: Wirasat Siddiqi wira...@gmail.com To: arslist@ARSLIST.ORG Sent: Sat, July 31, 2010 12:33:35 AM Subject: 7.5 Install log files ** Hi All, BMC has consolidated all the install log files into one file. That makes it so difficult to look for the errors. Does anyone know any tool how to parse or simplify data out of it? Thanks, Wirasat _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Annoying Error
Hi I had something like that happen on a ARS 7.5/Itsm 7.5 server. Turned out to the values in the tables related to the menu. The data/value had 2 different entries. One spelled or formatted correctly the other was either mid-spelled or had a hidden space in it. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jul 16, 2010, at 8:13 AM, lakhes lak...@gmail.com wrote: ** Listners, Has anyone see the follwoing error? Can't find it...can't reproduceThis happens when you want to Resolve a ticket. You can't resolve the ticket unless you make adjustments of the dropdowns on the tickets. Generally you have to change the status or the priority to get it to accept the save then go back and change the status or priority back and resave. Entry Type data for the Default category does not exist (configuration of Remedy Customer Support might not have been completed). Contact your application administrator. (ARERR 50158) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Is it possible to store the attachment outside the Remedy DB (for Remedy 7.5)?
Yes Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 22, 2010, at 10:39 PM, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, Is it possible to store the attachment files (for example, in Incidents) elsewhere instead of storing it in the DB that Remedy uses? For example, in a file server or in a regular file system on another server? Thanks! NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy 7.5 Installation Time
Kali Depends alot on the system config. 32 or 64 bit os, Processor(s), ram, db local or on remote machine (network bandwidth and traffic). Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 22, 2010, at 9:04 PM, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, Would anyone be able to share how long it took them to finish installation (approx time) of the following: ARS Server 7.5 installation Atrium Core 7.6 ITSM 7.6 (with Sample Data) SLM 7.6 Just wanted to compare if what we have is normal. Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT: Death in the Twin Cities Remedy family
William Please give my condolences to Chris's family. Herb Partlow IB Technical Consulting On Jun 21, 2010, at 8:02 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** I regret to inform the Twin Cities Remedy community that Chris Brock died this weekend in an accident. Chris has been around quite the Twin Cities Remedy world for quite a while and had worked with resellers and was most recently working as a contractor. Chris and I worked close - literally 3 feet away from each other - for the past year and he will be missed on many levels. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help- Rant
How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Lisence Utilization
Speaking of License monitoring software... Matt ³ WHERE IS THE ONE YOU WERE WORKING ON A YEAR Ago²... I am still waiting on a copy:) Herb On 7/22/07 5:32 PM, Roney Samuel Varghese [EMAIL PROTECTED] wrote: ** Dear Dan, You can also try using Misi's RRR|License - License Tuning and Statistics, at http://rrr.se/en/ which i believe is a good freeware application to monitor license usage and generate statistics. Hope this helps ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Looking for [EMAIL PROTECTED]
Me either herb On 3/14/07 9:52 AM, Sanford, Claire [EMAIL PROTECTED] wrote: ** I'm not gonna contact him either! (is it Friday yet) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, March 14, 2007 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Looking for [EMAIL PROTECTED] ** I promise I will never contact you.. On 3/14/07, James Tobin [EMAIL PROTECTED] wrote: Dear List, I am more than happy to speak with all individuals (or companies) with whom Cubicegg may have a business relationship with. However, I would request that individuals (or parties) with whom there is NO business relationship refrain from attempting to contact me in the way illustrated below. Those that do decide to contact me I will endeavour to return any calls or emails at my discretion. All the best, James . . . . . . . . . . James Tobin Cubicegg +44 (0) 870 720 1074 - office +44 (0) 7952 145 127 - mobile To learn more about Cubicegg please visit our website at http://www.cubicegg.com From: Daniel Bloom [mailto:[EMAIL PROTECTED] ] Sent: 14 March 2007 14:05 To: arslist@ARSLIST.ORG Subject: Looking for [EMAIL PROTECTED] I have been trying to contact Mr. Tobin about an issue that has come up, but have been unable to reach him via email, mobile phone or office phone. He has posted jobs to the list as recently as February 26th. Anyone out there know him and whether or not he is around, perhaps he is away on vacation? Anybody on contract with Cubicegg that might have new contact information for him or whoever else there is in that company? Please reply directly to me at [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] thanks .Daniel _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC SupportWeb is GARBAGE
** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug. when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work... My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.gif Description: GIF image
Re: Dumb question? Is Remedy for ITSP 4.0 free?
A BMC product that is free It is Friday already HAHAHAHAHAHAHAHAH Sincerely Herb Partlow President/CEO IB Technical Consulting, Inc. (B) 408-253-0344 (M) 408-309-5316 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Button Sent: Monday, December 04, 2006 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Dumb question? Is Remedy for ITSP 4.0 free? A product sold in this line for.free.I think not. Its slightly more expensive than ITSM. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] 972-746-5165 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen Sent: Friday, December 01, 2006 3:50 PM To: arslist@ARSLIST.ORG Subject: Dumb question? Is Remedy for ITSP 4.0 free? ** I know that I've had my head in the sand or I'm just coming up for air... Nevertheless. Is Remedy for IT Service Providers free for use or does it have extra licensing costs? Thanks, -Geoff Endresen __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Consultant need at Northern CA
Must have 3-7 years of experience in BMC Remedy 6.0 7.0 products including product design, configuration and integration with 3rd party tools 3-7 years exp with 7.0. who's requirements is this? Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Bhardwaj Sent: Thursday, October 26, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Remedy Consultant need at Northern CA Hi Folks, I am here again to give and get help. We have Need for a BMC Remedy Consultant with Bearing Point at Northern CA Bay Area for a 4-6 months assignment. Find the job description below for your ready reference and let me know if you would be interested for this role. Title: BMC Remedy Consultant Location: Northern CA Bay Area Duration: 4-6 months Start date is or/about Nov 13 Principle duties/essential functions: . Provide technical leadership, installation and configuration of the following BMC tools: . Hands-on development and implementation of BMC Remedy ITSM 7.0 (Helpdesk, Change, SLM) . Hands-on development and implementation of BMC CMDB 2.0 . Solaris 9, 10 Experience . Oracle 9iR2, Oracle 10gR2 . Support workflow/process definition in ITIL areas . Assist our clients in assessing IT operational maturity and identifying targets for process/technology improvement . Support the definition of technology requirements . Organize and document findings of studies and prepare recommendations for implementation of new processes and procedures . Have experience with ITSM 7.0 and not just AR 7.0 Requirements: . MUST be located in Northern CA Bay Area (Customer location - Santa Clara) . Must have 3-7 years of experience in BMC Remedy 6.0 7.0 products including product design, configuration and integration with 3rd party tools . Must have experience with development of BMC Remedy in Solaris environment . Experience with installation and configuration of AR Server group . Prefer 1-3 years of IT Infrastructure Library (ITIL) certification with practical design and implementation experience a plus . Project Management Skills preferred . BS or BA Degree in IT, Engineering or Business preferred. Atul Bhardwaj | Manager Recruiting | Mastech Inc. | Direct: 412-567-3773 | Toll-free: 866-411-3088 Ext. 2151 | Fax: 412-291- 3059 | Email: [EMAIL PROTECTED] | Web: www.mastech.com | 1000 Commerce Drive, Suite 500 | Pittsburgh, PA 15275 | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: scrolling message in remedy
What you can do to allow, say and app admin to change the text Anytime they want.. 1) Create a form to hold the text you want to use. 2) Create a view field on the form where you want the text to appear 3) Create an active link that does a set field action to the field in step 2. Make the set field action something like Read from form that hold the text Set field if Status = Active Set field with the text. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clary, Bill Sent: Friday, October 27, 2006 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: scrolling message in remedy Yes you can do it on Display forms. Make an entry in a regular form and store the html in a field. Then make a activelink on the display form on Open or Display that does a set fields action from the regular form and puts the value into the view field. Bill Clary Remedy Developer, Tech Solutions FTS | Customer Support Center Sokol, Brian [EMAIL PROTECTED] wrote in message news:[EMAIL PROTECTED] nc.local... I would like to add this to some Display Only forms. Is there a way to get a view field to read a value from another form? The problem with the Display Only form is that when you close it the message will go away for everyone. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, October 27, 2006 5:07 AM To: arslist@ARSLIST.ORG Subject: Re: scrolling message in remedy ** Hi Jason You can do this in View field. Put your text as a html formatted code in this view field, view fields will translate html tags like web browser. Regards Abdul Ghani Pune,India From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason Sent: Friday, October 27, 2006 2:37 AM To: arslist@ARSLIST.ORG Subject: scrolling message in remedy ** ** Does anyone know a way to display scrolling message in Remedy? Such as NOTICE: There is currently an outage on AMAACK2A102 - Use Maser Ticket 758658, scrolling from right to left... Thanks, Jason Niu Remedy Skilled Professional Alliance Bernstein -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Monday, July 10, 2006 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 405 exporting Display Only form to .def file Fred: I might be able to test this in the near future. James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, July 10, 2006 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 405 exporting Display Only form to .def file ** I think you might be able to change from a core field to some other field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Monday, July 10, 2006 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 405 exporting Display Only form to .def file ** Fred: Will this work with a core field? James McKenzie [Information on ARCHGID deleted] - The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender
SharePoint, New Atlanta and Mid-tier
Good morning I installed New Atlanta v5.0 on a machine that is running Win 2003, SQL 2000 and Share Point. I have the permissions on folders \Inetpub\scripts set to allow internet access \program files\new Atlanta set to allow internet access The ServletExec.log states that the new Atlanta engine is initializing ok. When I click on the icon in the New Atlanta folder to configure Open New Atlanta admin page via the web I get a error stating you don't have access to this page Anyone know if there is a setting in Share Point that needs to be set To allow the New Atlanta admin page to be accessed? Thanks Herb ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: File under Wouldn't it be nice
The one with the kegger? LOL
Herb
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, September 25, 2006 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: File under Wouldn't it be nice
It was funny that the entire ITSM product suite had just one whiteboard,
whilst Control-D (or whatever it's called) had almost an entire wall,
but no visitors...
The majority of the evening was concentrated just in one corner of the
room :-)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Tuesday, 26 September 2006 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: File under Wouldn't it be nice
Yes, they did - old school. Pizza (and other food), beer, and stay as
long as you have questions. Only bad part was that the BMC products
were represented there, too, and boy, were those guys lonely. I spent
time with one or two just to make them feel better, but they were all
gone by 9:30 or so, while the Remedy guys were there until well after 11
and busy up until then.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller
Sent: Monday, September 25, 2006 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: File under Wouldn't it be nice
Too bad RUG is past; we (used here to mean you that went to RUG) could
have ganged up on Doug Mueller with that one during the Evening with
Engineering - they did do that this year, right?
-A
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 22, 2006 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: File under Wouldn't it be nice
Imho, functions should be available anywhere a qualification can be
written.
table fields, run if, set fields, push fields, etc.
Submitted that one several weeks ago, again.
Axton Grams
On 9/22/06, Lucero, Michelle - IST contractor
[EMAIL PROTECTED]
wrote:
**
Hey Aaron:
I also filed the same thing years ago.
I recently filed a related one for Flashboards Please allow FUNCTIONS
to be
used in Flashboard variables or custom qualifications.
Speaking of which. If one didn't have the forethought to capture all
of the
enhancement requests submitted to Remedy over the years and one no
longer
has access to previous support IDs, is there a way to find all of the
Enhancement Requests submitted by one person?
I have attempted to contact Customer Support, but I don't think anyone
was
going to answer after being on hold for so long.
Michelle
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller
Sent: Friday, September 22, 2006 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: File under Wouldn't it be nice
**
Yes I have. And I'd encourage EVERYONE on the list to do the same.
-A
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J
Sent: Friday, September 22, 2006 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: File under Wouldn't it be nice
I second that thought. Have you put in an enhancement request on this
yet?
Christopher Pruitt
Consultant Specialist
EDS - Bank of America
mailto:[EMAIL PROTECTED]
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller
Sent: Friday, September 22, 2006 12:21 PM
To: arslist@ARSLIST.ORG
Subject: File under Wouldn't it be nice
**
It sure would be nice to be able to include some simple text functions
in a
link or filter Run If qualification - like so:
LOWER('field1') = LOWER('field2') or
DAY('field') = 15
I get tired of having to set a temp field to a function, and then
evaluate
the result with a separate link.
-Aaron
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Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** ** Stephen Yes. Doing this for custom builds is not a big deal. Trying to do this on say an ITSM app would be a very time consuming. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, September 21, 2006 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text Herb, With this approach do you create an ALfor each field that triggers on Gain Focus? Then, the AL performs a Set Fields from your custom help text form? Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Wednesday, September 20, 2006 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** ** Rick I have done this for all my clients that want help text for fields. I create a field on the form to hold the help text I create 2 buttons (help? and hide help) I created a form to hold the help text When a user clicks on Help? the help text field becomes visible As they gain focus to the fields of a form, the help text for that field is displayed. The form that hold holds the help text can have any permissions for people to add data to it. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Wednesday, September 20, 2006 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, September 20, 2006 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** ** Rick I have done this for all my clients that want help text for fields. I create a field on the form to hold the help text I create 2 buttons (help? and hide help) I created a form to hold the help text When a user clicks on Help? the help text field becomes visible As they gain focus to the fields of a form, the help text for that field is displayed. The form that hold holds the help text can have any permissions for people to add data to it. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Wednesday, September 20, 2006 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, September 20, 2006 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Question: Password Change
Tyrone Did you check, Public and allow any one to submit Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, September 14, 2006 7:03 AM To: arslist@ARSLIST.ORG Subject: Question: Password Change I have created my own password change form for the users - this works fine. The only question I have is there a way to capture the date they changed their password. I have created a field on the user form, but I when I try to push the date to this field I get a error when a user with Read Only rights tries to do this. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid-Tier 7.0 Installation Problem
Himanshu
Have you tried
('Status' != New OR 'Status' != $NULL$) AND
('Case ID+' != HD OR 'Case ID+' != $NULL$)
Herb
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kohli, Himanshu
Sent: Thursday, September 14, 2006 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 7.0 Installation Problem
Hey List
I know its going to be very simple but now since I have tried all my
combination (i.e. using braces ) I would like to seek your help.
I want my ACTL to execute its 'Else Action' for the below mentioned 'Run
If ' condition
( 'Status' != New AND 'Case ID+' != HD ) OR ('Status'
!= $NULL$ AND 'Case ID+' != $NULL$)
every things works as desired when I use just one of them but with an OR
when try to have both the condition in my Run If ... I fail
Note : I do not want to make use of any other parameter other than the
Status 'Case ID
Thanks for your quick help
Himanshu Kohli
Remedy Developer / Administrator
___
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Re: Survey problems
** ** A shameless solicitation for customers.. Just kidding John J Could not resist this morning Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Thursday, September 14, 2006 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Survey problems Hello, Another option is to get Kinetic Survey (a survey management system) written on ARS. Check it out at http://www.kineticdata.com/products/survey. -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Sep 12, 2006, at 3:04 AM, Susan Bentley wrote: ** HD/SLA/Asset Mgt 6.0 Weve been trying to implement customer surveys and had thought wed got it by making Submitter Mode Locked. However, by locking this, were unable to change the Requester name on current HD jobs (something that, unfortunately, happens every day as requesters for jobs change, either due to logging errors or change of roles). Heres the error message were getting: Susan Bentley Service Management Analyst East Sussex County Council This message is intended for the use of the addressee only and may contain confidential or privileged information. If you have received it in error please notify the sender and destroy it. You may not use it or copy it to anyone else. E-mail is not a secure communications medium. Please be aware of this when replying. Although East Sussex County Council has taken steps to ensure that this e-mail and any attachments are virus free, we can take no responsibility if a virus is actually present and you are advised to ensure that the appropriate checks are made. You can visit our website at http://www.eastsussex.gov.uk __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Run Macro
** Addis With the al open. Click on save to disk. Then open with any text editor. If you want to manually edit the macro. Go up to the developers section on remedy and get the macro editor. It is pretty useful Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Addis Solomon Sent: Thursday, September 14, 2006 10:30 AM To: arslist@ARSLIST.ORG Subject: Run Macro ** Hi everybody, I am opening an active link and there is a Run Macro action in it. I am not familiar with Run Macro action and all I see is the name of the macro and Parameter Name which is % and Value which is $SERVER$. I want to see what is in the macro so I can make modifications. How can I see what is in the macro? Also is it possible for me to see macros created by other developers or admins? I greatly will appreciate your help!! Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: CMDB 2.0 implementation
** ** Doing the same here Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, September 11, 2006 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 implementation We had it printed on a plotter in living color... Geeks Unite! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver Sent: Monday, September 11, 2006 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.0 implementation ** To see and understand the structure of the out of box classes and relationships, I recommend you download the CDMB 2 data model diagram - http://supportweb.remedy.com/arsys/apps/default/sentinel/arforms/Documents_web.jsp?cacheId=MidTier%20User Select BMC Atruim, Version 2 and click search. This is a case where a picture truly is worth a thousand words. I even took it to Kinkos and had them make me the poster on their large scale printer. Yup, I'm a geek :) - Kelly Deaver Director, ITSM Practice Xinify [EMAIL PROTECTED] Original Message Subject: Re: CMDB 2.0 implentation From: Den Fong [EMAIL PROTECTED] Date: Mon, September 11, 2006 10:22 am To: arslist@ARSLIST.ORG ** Jarl Did the provide real world examples of classes and CI's? Or is it just depends on your organization? We are just trying to get an idea of some of them right now. Jarl Grøneng [EMAIL PROTECTED] 9/8/2006 12:45 AM I highly recomend attending a traing class I'm on my last day in attending CMDB 2.0: Implementation Best Practices. -- Jarl On 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: looking for help on Search type menu values for web service
Thanks Matt Yes. I am trying to expose a drop down menu in the web service. The client does not want to place mid tier outside the firewall and the folks that are going to access this form are the general public outside of the company. Do you have another solution on how I could present a webpage that would allow the general public to select data from a couple of menus and then submit it directly to Remedy. I could use your input on this. Thanks Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, September 11, 2006 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: looking for help on Search type menu values for web service Herb, Uh I think your after something like this ( If I understand the goal.) You would have to expose the data (via a Web Service) so that your page(or application) could get the menu at the right time and display it for the user to pick from. If the Menu has a search qualification that is based on values on the form, then you need to supply those as inputs to this new Web Service. [ However, what your really doing is trying to not use the ARS client (Mid-tier) and you are struggling with how to implement one (of many) features of that client. The ARS object Menu is not a paradigm that directly maps to other such constructs in other languages. Good luck. ] HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/11/06, Herb Partlow [EMAIL PROTECTED] wrote: ** ** Anyone have an example on how to code a wdsl/xml page to use Search type menus for values instead of using a selection list? OS Solaris Remedy 5.12 Oracle DB Thanks Herb __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Webservices question
** Good Afternoon Everyone Quick question on web services When I create a web service for a form that contains drop down menus. Will these drop down menu be available when someone writes a webpage (html/java) to consume this web service? Thanks Herb __20060125___This posting was submitted with HTML in it___
Re: Webservices question
** ** Thanks Fred I guess my next question would be, does anyone have an example of XML that makes use of Search menu they could share. I want to keep this form as much data driven as possible. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, September 07, 2006 2:38 PM To: arslist@ARSLIST.ORG Subject: [Norton AntiSpam] Re: Webservices question Depends on the Menu. Selection Lists, Radio Buttons, and Check Boxes have the data in the WSDL. Character and Search Menus do not unless you do your own XML Schema. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Thursday, September 07, 2006 4:25 PM To: arslist@ARSLIST.ORG Subject: Webservices question ** Good Afternoon Everyone Quick question on web services When I create a web service for a form that contains drop down menus. Will these drop down menu be available when someone writes a webpage (html/java) to consume this web service? Thanks Herb __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: BUG - No Kewl Info this year
** I mean do you really want to see a bunch of old white guys in Hawaiian shirts? Wish I could have been one this year J Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Saturday, September 02, 2006 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: BUG - No Kewl Info this year Well, the conference itself was very good (except that YOU weren't there) - like they used to be. The only thing really missing was the sneak peek at the next version. There just wasn't any, because they're still trying to fill in the gaps in the current version of the entire BMC suite, and leverage the functionality they put in place in v7. There's also the fact that the majority of the customer base isn't yet on board with v7, so there's no sense in putting out a new version until most people have caught up. I imagine some incriminating photos will be posted soon, as soon as some of the blackmail attempts fall through. Of course, those of you who might view them might pay NOT to - I mean do you really want to see a bunch of old white guys in Hawaiian shirts? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Saturday, September 02, 2006 7:30 AM To: arslist@ARSLIST.ORG Subject: BUG - No Kewl Info this year How come no one has given those of us who couldn't go any updates/posts/stories etc about BUG Was it that bad? That boring? I know it couldn't have been all that great if there were no taunting posts from the participants!! Joe? No photos? Kim? Where is the Scoop Rick? You posted to the list about ARS stuff... what was wrong? Claire who is having the Plumber here to replace a 40' length of pipe AND the AC guy here to fix a torn vent... I shoulda gone to BUG! It might have been cheaper! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: ARSLIST AWARDS
Congrats Axton Herb Partlow ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARSLIST AWARDS - For Dan
** Let us not forget to thank Dan for the endless hours and time he dedicates all year long to keeping the ARSLIST up and running And for all his efforts year after year for pulling together the stat, the gifts and the entertainment to make the ARSList Awards a hit!! Thank You Dan for all your hard work year after year!! Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com __20060125___This posting was submitted with HTML in it___
Re: Where is everybody?
** ** Hiccup Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Tuesday, August 29, 2006 9:25 AM To: arslist@ARSLIST.ORG Subject: OT: Where is everybody? Is this a list or an oil painting? I know that everyone isnt at RUG. Did the list server throw a big party as soon as Dan left, and now its too hung over to get up? Rick __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: AR Log Display Alternative
Stephen Cool tool. I have been using the pro version for the last couple of days and it is pretty slick. The only thing I did not like about it was that the search results are given with the line number, but the log itself does not contain the line #. I sent an email off to them asking if there is a way to show the actual log with line number instead of a * THANKS Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Tuesday, August 29, 2006 6:03 AM To: arslist@ARSLIST.ORG Subject: OT: AR Log Display Alternative The current issue of Windows IT Pro magazine details 8 free utilities, one of which can be used as a replacement for the AR Log Display. It is called BareTail from http://www.baremetalsoft.com/. This is the Windows version of the Unix tail program. One thing that I wish AR Log Display had was the ability to copy text from an active log. The only way I have found is to Save As the file to another location and open it in a word processor. With this utility you can monitor ANY log file in real time and also copy out text as needed. I plan to use this with the server log files as well as client log files. Another thing I like about this utility is that it is comprised of a single .exe file - nothing gets installed on your computer. Here is the link to the article. *You may have to click the link more than once because the Windows IP Pro web site forces you to accept a cookie, close a popup, and click a link to enter the site. http://www.windowsitpro.com/Windows/Article/ArticleID/50122/50122.html Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Migrate remedy
Title: RE: Migrate remedy ** ** Ignacio Try using ARUSynch by Les Ganton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: Migrate remedy Wedont have remedy migrator. Regards From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 24, 2006 3:11 PM To: arslist@ARSLIST.ORG Subject: Re: Migrate remedy ** Ignacio: I would recommend using Remedy Migrator to move your data and forms and to install the Remedy products after migration. The user's guide to Migrator takes you through the steps. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Migrate remedy ** Yes, both thanks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 24, 2006 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Migrate remedy ** Ignacio: Are you migrating both data and server processes or just server processes? James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 9:52 AM To: arslist@ARSLIST.ORG Subject: Migrate remedy ** Does anyone got a manual or a procedure to migrate Remedy to another server.? Remedy 5.01 Its running on a HP and must be migrated to run to a IBM pseries Thanks __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Pre-Friday Humor
I second the motion . Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, August 24, 2006 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: Pre-Friday Humor I move we duct tape a webcam to Daniel Bloom's head and stream the video and audio out to the world. Anybody second the motion? --Tim - Original Message From: Rick Cook To: arslist@ARSLIST.ORG Sent: Thursday, August 24, 2006 7:48:01 PM Subject: Re: [ARSLIST] Pre-Friday Humor ** Oh, I think Joe Caropepe's setup will be hard to match - last year he uploaded his digital pix to his website at least once daily. I imagine he'll be doing that again this year? Rick On 8/24/06, arslist wrote: Speaking of BMC UserWorld... Can someone please take a camera along, snap lots and lots and lots and lots and lots and lots - ahem - lots - of pictures and post them to someplace where those of us that were not fortunate enough to attend are able to get at them? I admit to harboring a sort of a morbid curiousity about the whole thing. On Thu, August 24, 2006 15:28, [EMAIL PROTECTED] wrote: Phil, Phil, I'd like, totally sanction you for bad taste and posting on a Thursday, but I can look forward to doing it next week at BMC UserWorld in person. If you aren't lucky, some of the others that have been sanctioned will be there too. I won't bother with bad taste in general, these were no worse than Gidd's and don't point to bad web sites etc., but today is Thursday as you mention. . Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: August 24, 2006 15:37 To: arslist@ARSLIST.ORG Subject: OT: Pre-Friday Humor __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: EMP: Senior Remedy Developer available
** Rick. I know a place where you can work for 7 months @ a rate of $45 hr all inclusive. Sorry could not resist. J Seriously though.. Drop me an email with your resume and rate when you get time. Best of Luck Herb [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 23, 2006 3:17 PM To: arslist@ARSLIST.ORG Subject: [Norton AntiSpam] EMP: Senior Remedy Developer available ** Senior Remedy Developer/Architect and (soon to be former) RAC available for Remedy development and/or consulting work. I have almost 10 years experience developing, maintaining, and migratingapplications in Remedy, both as an employee and a consultant. My experience with Remedy softwareis withversions 2.1 through 7.0 of ARS, and versions 3.0 through 7.0 of the ITSM suite. I have some integration experience, as well as some exposure toother ITSM platforms. I wish to continue working primarily with Remedy products. I also have experience doing pre-sales, testing, training, and project management, and communicate well, both in person and in writing. I am ITIL Foundation certified (through BMC), and experienced inworking independently or as part of a team. I have worked at companies of all sizes, from a few employees to Fortune 100 firms. I am available immediately for work as either W-2 or 1099, though I would prefer to work as a consultant either way. I have no desire to relocate from Seattle, but am willing to travel up to 50% (West coast preferred), and am willing and able to work remotely from Seattle. Please contact me at [EMAIL PROTECTED], or call me at 253-278-4112 if you would like to talk about opportunities. I will also be at BMC User World next week, and can be contacted in person while there. My resume is available on request, as are references. Rick Cook Senior Remedy Consultant __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: FW: Open Positions
So why is everyone giving this guy grief about his job posting? Seems to me it is a legit post. Who would take this position? How about someone that is local to the San Francisco area. This would not require travel or lodging expenses. The position is in San Francisco, CA. * There will be no travel/lodging expenses paid. * The responsibilities will center around operations and maintenance of all of our ARS applications. Basically, we're looking for someone to keep things running smoothly. * This is not a project. This is day-to-day operations type work. * It'll be approximately 6 months with potential for permanent employment. Anyone know for sure what the rate is? No, Then why comment about how low it is and give him grief. Now, I could see if he was asking for someone with everything under the sun and then was offering $40 hr, but the rate isn't mentioned and I just can't see why is generated so much BS. Disclaimer - I don't know this person. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luebbe, Tom Sent: Monday, August 21, 2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: FW: Open Positions Um, how much you want to be that this person will probably not post on the ARS list anymore??? I remember when NO jobs were posted, now we are making fun of jobs that are posted??? Nice. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 21, 2006 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] FW: Open Positions Yeah, it's not like we don't appreciate the posting, but there are some jobs that are just more attractive than others. Wanna bet they're paying like $50/hr? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of dcharters Sent: Monday, August 21, 2006 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: FW: Open Positions HHAARSSSH, But true lol On Mon, 21 Aug 2006 18:56:18 +, tgaltamore wrote Work like a consultant, but get paid like an employee, but get no benefits, but get no travel or lodging expenses, while allowing you to bring in someone else after six months, and you won't have to pay unemployment expenses. Ok I got it - Original Message - From: Connally, Ken Date: Monday, August 21, 2006 1:25 pm Subject: FW: Open Positions To: arslist@ARSLIST.ORG I'm going to clarify this a bit more as I'm getting a lot of questions. Details: * The position is in San Francisco, CA. * There will be no travel/lodging expenses paid. * The responsibilities will center around operations and maintenance of all of our ARS applications. Basically, we're looking for someone to keep things running smoothly. * This is not a project. This is day-to-day operations type work. * It'll be approximately 6 months with potential for permanent employment. If this sounds appealing to you, please forward your resume and I will forward it to the hiring manager. Thanks everyone. -Original Message- From: Connally, Ken Sent: Thursday, August 17, 2006 2:20 PM To: 'arslist@ARSLIST.ORG' Subject: Open Positions Hello Listers, We're currently looking for a couple contractors to assist with our daily operations and maintenance activities. We are a mostly version 5 shop with mostly custom applications. We're probably looking at a six month need, with potential for a permanent stay. The position is in San Francisco, CA. If you or anyone you know may be interested, please contact me. Thanks everyone. __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Monday Humor
** Yes Ivan I did see the map. Had the clip been based solely on people's ignorance of where countries were located, it would have been humor. Kind of like the skits on Leno Jay walking The verbiage contained in the little movie clip was INAPPROPIATE. Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Tuesday, August 15, 2006 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Monday Humor Is this inappropriate for the forum: probably yes (but no more so than the Friday humor). Where is the humor: Did you actually LOOK at the map? Come on now... that's funny! -ivan- Herb Partlow wrote: So where is the humor? IMHO This is inappropriate for this forum Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Monday, August 14, 2006 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Monday Humor Not quite sure what it is... Our netfilter labeled it as being 'adult.' On Mon, August 14, 2006 14:35, igor ivanov wrote: http://www.filecabi.net/link.php?action=""> _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Signal 11 - a nightmare!!
Also set the parameters for logging server events in the admin tool. When it crashes it should push an entry into the server event form. From this you should be able to look up the event code in one of the manuals. Sorry I forget exactly which manual. It may assist with additional information. In my past experiences I have found 1) Workflow can cause this. Maybe direct SQL calls to the database. 2) I have also seen a bad network card causing an interruption in network connection. 3) I had one client that had an issue with a process that was running on the database Oracle that was locking the process and causing this to happen on a hourly and nightly basis. I know this is kind of vague, just things I have experienced. Herb ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Looking for Customized HTML, ASP or Java Webpages
Good Afternoon I am looking to anyone that may have a sample of a customized HTML, ASP or Java webpage (that does not utilize midtier)to submit/create a request. Anyone? Thanks Herb ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: remedy and SAP CCMS
Ben Check with Gidd Caldden. Bouyant Solutions They have a slick SAP solution that may work for you. Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Orkin Sent: Friday, July 28, 2006 3:09 PM To: arslist@ARSLIST.ORG Subject: remedy and SAP CCMS We are currently deploying a SAP system and currently have a ARS Remedy system in place that we are using for trouble ticketing. I was wondering if anyone has had any experience or is aware of any products for linking the SAP CCMS monitoring components with Remedy for trouble ticket creation. Thanks, Ben Orkin ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Spam:Re: I don't want my users using the old user tool
Ok... don't open the init form. When they open their support console or help desk form Have an active link that check the version. If user version ss less than desired version pop message with download instructions. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, July 18, 2006 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool Unfortunately this won't work for his users...because the 4.x clients don't recognize the init form...and won't pop it -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, July 14, 2006 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool Serouche Here is an option. Set the remedy application to open an init form. Include a hidden field to set the version of the user tool connecting. Use a Active Link to check the version field. If the version is not what you want. Pop a message to the screen blah blah blah download lastest version from here Download now? If yes - Open a form with the url to download If no - message You will be required to download before continuing, close application Or something like that. This should give you the control over the message you want presented to the user. You could even get fancy and set up another form to track login and design it to accept/give 1 grace log in before they will be forced to download the next time they go to log in. My .02 cents :) Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Friday, July 14, 2006 2:26 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool yes setting the API version is probably the best way. At least for me. Thanks to Carlos for his precise reference. Though this solution does not fully satisfy becasue I'd like to have a nice message as well explaining the user why he cannot connect anymore and what he should do. The default message coming with the ARSystem could be improved ;-) The problem is that I don't see how I should set my AL or filters to fire ? I have choosen that my users will not open the Home page. So I don't want to change this as I have more than 500 users. And so I don't see on which form my AL or filters should fire. Maybe I shall better create a hidden form to be opened upon connection ... hmmm ... Any other idea ? Serouche Jacques Andre wrote: Hello Serouche The easiest way to achieve this will be to set the server setting Minimum API Setting (in Admin tool , Server Information , Configuration) For example, to only allow 6.3 clients to connect to your server, set the Minimum API version to 11. Please note that this will block any client which does not use the 6.3 API. So if you are using the mid-tier or any custom written API, it needs to use the 6.3 API, or it will be blocked. I suspect the API version for 6.0.1 is 10, but you will need to confirm this. Hope this helps Jacques Andre [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Spam:Re: I don't want my users using the old user tool
Serouche Here is an option. Set the remedy application to open an init form. Include a hidden field to set the version of the user tool connecting. Use a Active Link to check the version field. If the version is not what you want. Pop a message to the screen blah blah blah download lastest version from here Download now? If yes - Open a form with the url to download If no - message You will be required to download before continuing, close application Or something like that. This should give you the control over the message you want presented to the user. You could even get fancy and set up another form to track login and design it to accept/give 1 grace log in before they will be forced to download the next time they go to log in. My .02 cents :) Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Friday, July 14, 2006 2:26 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool yes setting the API version is probably the best way. At least for me. Thanks to Carlos for his precise reference. Though this solution does not fully satisfy becasue I'd like to have a nice message as well explaining the user why he cannot connect anymore and what he should do. The default message coming with the ARSystem could be improved ;-) The problem is that I don't see how I should set my AL or filters to fire ? I have choosen that my users will not open the Home page. So I don't want to change this as I have more than 500 users. And so I don't see on which form my AL or filters should fire. Maybe I shall better create a hidden form to be opened upon connection ... hmmm ... Any other idea ? Serouche Jacques Andre wrote: Hello Serouche The easiest way to achieve this will be to set the server setting Minimum API Setting (in Admin tool , Server Information , Configuration) For example, to only allow 6.3 clients to connect to your server, set the Minimum API version to 11. Please note that this will block any client which does not use the 6.3 API. So if you are using the mid-tier or any custom written API, it needs to use the 6.3 API, or it will be blocked. I suspect the API version for 6.0.1 is 10, but you will need to confirm this. Hope this helps Jacques Andre [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Crystal report Parameter Field
Donald Not only adding the parameter to the report, but you will also to include a qualification for tickets between or greater then the date they inputted. Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Klinton Torbert Sent: Friday, July 14, 2006 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Parameter Field Heath, From: Action Request System discussion list(ARSList) on behalf of Land CTR Donald H Sent: Thu 7/13/2006 9:16 AM To: arslist@ARSLIST.ORG Subject: Crystal report Parameter Field ** All, I am trying to create a parameter field that will ask for a Date and Time. I have my report set up to pull all ticket numbers for a 'Last Modified User'. When I add the parameter field to the DESIGN portion of the report, it will ask for the correct information, but will use it for all the records pulled. I need it to ask for each individual record. Can anyone please help Crystal Report 9 Remedy 4.05.01 Thanks in advance, Heath Land __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Crystal report Parameter Field - example
Donald
Here is an example that I have that pulls
All records for a technican working on a chosen project, between the
start date and the end date
1) prompts for tech name
2) prompts for project
3) prompts for start and ending date
{PTT_Project_Time_Tracker.Technician_Name}={?EnterConsultantName}
AND
{PTT_Project_Time_Tracker.Project_Name}={?EnterProjectName}
AND
{PTT_Project_Time_Tracker.Date} = {?StartDate}
AND
{PTT_Project_Time_Tracker.Date} = {?StopDate}
hope this helps
Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com
-Original Message-
From: Herb Partlow [mailto:[EMAIL PROTECTED]
Sent: Friday, July 14, 2006 9:25 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Crystal report Parameter Field
Donald
Not only adding the parameter to the report, but you
will also to include a qualification for tickets between
or greater then the date they inputted.
Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Klinton Torbert
Sent: Friday, July 14, 2006 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal report Parameter Field
Heath,
From: Action Request System discussion list(ARSList) on behalf of Land
CTR Donald H
Sent: Thu 7/13/2006 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Crystal report Parameter Field
**
All,
I am trying to create a parameter field that will ask for a Date and
Time. I have my report set up to pull all ticket numbers for a 'Last
Modified User'. When I add the parameter field to the DESIGN portion
of the report, it will ask for the correct information, but will use it
for all the records pulled. I need it to ask for each individual
record. Can anyone please help
Crystal Report 9
Remedy 4.05.01
Thanks in advance,
Heath Land
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Re: OT: Visio / ARS
You can use Visio to document/draw relationships diagram. Open visio Choose Database Template Choose database model diagram And then experiment with what works best for you Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Estep Sent: Thursday, July 13, 2006 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Howdy, The IT Masters Suite did this, but it was absorbed by Remedy and discontinued. Some folks have said it became part of the developers suite, but that is a product I am not familiar with. I don't know of anything that will do this today. Bill Estep http://www.clubreading.com On Jul 13, 2006, at 9:24 AM, T. Dee wrote: A long time ago in a galaxy far far away ... Visio use to draw a diagram / flow chart from integrating with ARS. Does anyone remember this? Can this still be done? If so what version of Visio will this work with? THANKS! __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.3 (Darwin) iD8DBQFEto9FgPRYzF5ewtERAjnCAJsFhYJ/j2KNzcZCMiKNUVOZDUJouACgrymJ vs6MURBX0zUydJ3L9383gfc= =/UNd -END PGP SIGNATURE- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Visio / ARS
It can. I used it on several occasion. After creating the drawing I sent the drawing to my wife and she changed the setting of the drawing and ran it off on her plotter. I had a nice wall size drawing I used to show staff and other developers where we were at. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Thursday, July 13, 2006 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS I was certain that Visio could document your workflow on it's own. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: July 13, 2006 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS You can use Visio to document/draw relationships diagram. Open visio Choose Database Template Choose database model diagram And then experiment with what works best for you Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Estep Sent: Thursday, July 13, 2006 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Howdy, The IT Masters Suite did this, but it was absorbed by Remedy and discontinued. Some folks have said it became part of the developers suite, but that is a product I am not familiar with. I don't know of anything that will do this today. Bill Estep http://www.clubreading.com On Jul 13, 2006, at 9:24 AM, T. Dee wrote: A long time ago in a galaxy far far away ... Visio use to draw a diagram / flow chart from integrating with ARS. Does anyone remember this? Can this still be done? If so what version of Visio will this work with? THANKS! __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.3 (Darwin) iD8DBQFEto9FgPRYzF5ewtERAjnCAJsFhYJ/j2KNzcZCMiKNUVOZDUJouACgrymJ vs6MURBX0zUydJ3L9383gfc= =/UNd -END PGP SIGNATURE- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Error message in web browser
Before the close/exit app process Add a Run Process to Disable Change Flag Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alejandro Gutierrez Sent: Monday, May 15, 2006 8:38 AM To: arslist@ARSLIST.ORG Subject: Error message in web browser Hi listers, I'm getting a browser error message right after pushing fields for the customer satisfaction survey. The Active link execute on save button has the following actions: 1) Push Fields 2) Message I already tried adding a 3rd action run process PERFORM-ACTION-EXIT-APP that as far as I understand this should close the browser window properly and logout. But still getting the odd error message. Also tried a close window action with the same results. Any idea on how to get rid of this error message? The error message is: Are you sure you want to navigate away from this page? Your changes have not been saved or sent. Do you really want to close the window? Press OK to continue, or Cancel to stay on the current page. Thanks in advance. ARS 6.3, Mid Tier 6.3 patch 013 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Demo login not working in ARS 6.3
** Arsignal does not allow you to create a dummy admin account. It will force the system to reload without rebooting the system. If you want to create a dummy admin account using the following ARCACHE Common Syntax: arcache -Ua -e 099 -lw 1 -nTempAdmin -p -s servername -g 1; -d Use the arcache utility to force administrator access to AR Server. Information on this utility is documented in the appendix of the Configuring AR System manual which is available online at supportweb.remedy.com Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason McDonald Sent: Sunday, May 14, 2006 6:05 AM To: arslist@ARSLIST.ORG Subject: Re: Demo login not working in ARS 6.3 ** Also try the arsignal command [refer to your docs] to create a dummy account. On 5/14/06, Axton Grams [EMAIL PROTECTED] wrote: Remedy Developer wrote: ** Hi All, I have been using ARS 6.3, WIN 2000 Advanced Server, MS SQL 2000 for quite a long time now and it used to be working fine. But suddenly from nowhere I have got a strange problem. I'm not able to login to Remedy Administrator as Demo. I tried to connect to the server using hostname and also tried using IP address but to no success. Although I'm able to login thru Remedy User using the login names created earlier (other than Demo) but not able to login in Remedy User also as a Demo user. Whenever I try to login as a Demo user I get the ARERR 623 Message - Authentication Failure. I'm sure no one has changed or set the password for the Demo login as the administrator priveleges are with me only . I tried to use the arcache/arreload methods but to no success. I even tried to replace the AR System database in MS-SQL 2000 from an another test server, but I could not manage success even in that. I finally tried to run the arserver setup in an updgrade mode such that I wont lose any data, but again it just kept on asking me the login credentials for Demo user. Kindly help me a way out as i do not intend to remove ARS setup completely and then do a complete reinstall of ARS + ITSM modules. Thanks, Frank __20060125___This posting was submitted with HTML in it___ Did you enable the 'cross reference blank password' option?I'm assuming Demo has a blank password whereas your other accounts do not. Axton ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: USA - CITIES
Tyrone. Try searching the web http://www.rungle.com/listfarm/view_product.php?product=runuscitystate cd contains 69,000 usa cites for $15.95 Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Thomas - but was hoping to obtain a list of all cities - don't want to access their web site - want a file with all cities. I found all cities for Canada, just need USA. Thomas Altamore [EMAIL PROTECTED] said: U. UPS is the private service, United Parcel Service... you want USPS - United States Postal Service...they offer zip code/city lookup on their website.Hope that helps Thomas Altamore Remedy System Developer Emerging Health Information Technology 100 Corporate Drive Yonkers, N.Y. 10701 Office: 914-378-6689 [EMAIL PROTECTED] 05/05/06 5:14 PM Was tyring to provide the users with a pull down menu based on the state / province they choose. I finally found all the cities for Canada, but no luck for USA. I need both the USA and Canada Cites. McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] said: Tyrone: I doubt that you are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Claire - yes I have - found something but it was broken down in to many sections - need one page were I can copy and paste. Thanks any how. Sanford, Claire [EMAIL PROTECTED] said: Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com? Claire thank goodness it is Friday Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 3:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Demo System on Laptop
Good to see you back Phil... along with your quick humor :) Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, April 26, 2006 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Demo System on Laptop If you are running a VM, then you want as much L2 cache (typically 2MB) and physical memory (RAM) as possible. If you are brave try it on one of the new Duo core machines. My toshiba M400 will address 4GB of RAM and has two intel procs running at 2.16 GHz with a 667MHz FSB. Its fun to ask the computer sales folks if they can scrounge up a couple of 2GB DDR2 sticks and watch their heads spin like the display on my tablet PC! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Kyle Whitley [EMAIL PROTECTED] Date: Wed, 26 Apr 2006 15:38:29 -0400 To: arslist@ARSLIST.ORG Subject: Re: Demo System on Laptop :-) Gotcha...thanks :-) :-) Kyle :-) :-) Rick Cook wrote: :-) Not in my experience. Just if anything doesn't look right, or the :-) installation hangs, re-install. :-) :-) Rick :-) :-) -Original Message- :-) From: Action Request System discussion list(ARSList) :-) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley :-) Sent: Wednesday, April 26, 2006 12:24 PM :-) To: arslist@ARSLIST.ORG :-) Subject: Re: Demo System on Laptop :-) :-) Luckily, the laptop does have 2GB of ram. So, you don't think there is :-) anything I should be looking out for(ports, permissions, etc)? :-) :-) Kyle :-) :-) Rick Cook wrote: :-) :-) Well, you'll want about 2 GB of RAM for all of that - 1 GB makes it :-) run pretty slow. Other than that, it should work fine. I've :-) installed demo server environments on XP Pro before, and it usually :-) works the first time. When it hasn't, a re-install worked all of the :-) :-) time. :-) :-) Rick :-) :-) -Original Message- :-) From: Action Request System discussion list(ARSList) :-) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley :-) Sent: Wednesday, April 26, 2006 11:44 AM :-) To: arslist@ARSLIST.ORG :-) Subject: Demo System on Laptop :-) :-) I am wanting to setup a demo system on a laptop (running XP Pro) to :-) run ARS 6.3 (latest stable patch) and ITSM 6.0 (Helpdesk and Change :-) Management) running on an Oracle DB. The machine is only going to be :-) used to show features of ITSM 6.0 to some senior management staff. Is :-) :-) :-) :-) there anything special I need to know about in doing this type on :-) install? :-) :-) Thanks :-) :-) Kyle :-) :-) -- :-) Kyle Whitley :-) IT System Support Professional :-) Office of Information and Instructional Technology (OIIT) Board of :-) Regents of the University System of Georgia :-) :-) __ :-) __ :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org :-) :-) __ :-) _ UNSUBSCRIBE or access ARSlist Archives at :-) http://www.wwrug.org :-) :-) :-) :-) -- :-) Kyle Whitley :-) IT System Support Professional :-) Office of Information and Instructional Technology (OIIT) Board of :-) Regents of the University System of Georgia :-) :-) :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org :-) :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org :-) :-) :-) -- :-) Kyle Whitley :-) IT System Support Professional :-) Office of Information and Instructional Technology (OIIT) :-) Board of Regents of the University System of Georgia :-) :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
URL in email
** ** Good Morning All It has been a while since I have done this and I cant get it to work I am trying to create a encoded url mid tier 5.1.2 to include in an email that will allow the user to click on the link and login into the form to see/modify their request. I have this. It prompts for login but opens a blank form http://server/arsys/servlet/ViewFormServlet?form=formnameserver=server nameview=webview of formeid%3d%22009%22mode=Modify What is wrong Thanks Herb __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
