Re: putting a trim box below other fields
Hi Mike, In the Admin tool - near the top of the window in the row of icons there are "Bring to Front" and "Send to Back" buttons that will change to green when that button is a choice for the trim box selected. Sylvia -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Sent: Wednesday, January 09, 2008 2:20 AM To: arslist@ARSLIST.ORG Subject: putting a trim box below other fields When creating a trim box on a form in Administrator, I find it hides existing fields underneath. How do I change this please? I can't see anything in the filed or form properties to set stacking order. Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Email Template Parsing
Hi Frank, Also check on the AR System Email Messages form - click the "Display Advanced Options" to Yes and then look on the "Message Information" tab for the Parse Message value. Sylvia Holy 703-277-1513 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Tuesday, November 20, 2007 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Email Template Parsing Check your stderr.log file or the AR System Email Error Logs form for errors. It's bound to be getting some kind of error. Also check your AR System Email Mailbox Configuration entry for your "Incoming" mailbox and confirm that 'Email Action' is set to "Parse" Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Tuesday, November 20, 2007 9:31 AM To: arslist@ARSLIST.ORG Subject: Email Template Parsing ** I am attempting to send and email template to the Email Engine to have it create a record. I've exported an Email Tempalte, filled in the required fields and sent it to the server. I see the email land in the specifed servers mailbox on the UNIX server. I then see the email engine pick up the message and create a record in the AR System Email Messages form but then nothing else happens. I would expect the email engine to parse the message and create the record but nothnig happens. Frank __20060125___This posting was submitted with HTML in it___ * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568
Hi Dwayne, The way that that I've understood it: double quotes are required for a run process variable if the 'contents' of the variable could have a space in the value. such as "Shift Manager". Sylvia Holy General Dynamics -AIS From: Action Request System discussion list(ARSList) on behalf of Dwayne Martin Sent: Tue 5/29/2007 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 Kaiser, I'm trying to get this to work myself, so I'm not speaking as an authority, but do you want quotes around the two "$Assigned Group$"s? Aren't they variables just like $Tech Start$? Dwayne Martin, James Madison University Original message >Date: Tue, 29 May 2007 13:23:56 -0500 >From: Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> >Subject: Re: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 >To: arslist@ARSLIST.ORG > > ** > > $PROCESS$ Application-Bus-Time-Diff $Tech Start$ > $Tech Stop$ "$Assigned Group$" "$Assigned Group$" > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head > Sent: Tuesday, May 29, 2007 1:16 PM > To: arslist@ARSLIST.ORG > Subject: Re: $PROCESS$ Application-Bus-Time-Diff and > ARERR 4568 > > > > Could you copy the exact runprocess here so we can > try to help? > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser > Norm E CIV USAF 96 CS/SCCE > Sent: Tuesday, May 29, 2007 11:53 AM > To: arslist@ARSLIST.ORG > Subject: $PROCESS$ Application-Bus-Time-Diff and > ARERR 4568 > > ** > > Hi everyone: > > > > I've searched the list archives on this issue and > saw some discussion of this issue but no solutions. > > > > Last week we upgraded our 5.1.2 server to 6.3 patch > 21. Ever since then users are getting ARERR 4568 > any time they perform an action that requires a > business time calculation. The exact error is... > > > > ARERR [4568] The start or end time provided for the > command is not valid. > > > > This occurs whenever a specific filter performing a > $PROCESS$ Application-Bus-Time-Diff function is > executed. I can't figure out what's wrong. It just > looks like a Remedy bug, especially considering the > application in question has run for the past two > years at four different sites with hundreds of users > and almost a million tickets without a hitch. The > only change we made was upgrade the server, Java, > and clients. > > > > Here's our environment specs: > > > > Windows Server 2003 SP 2 > > Microsoft SQL 2000 SP 4 > > J2RE 1.4.2_14 > > J2SDK 1.4.2_14 > > Remedy ARS 6.3 patch 21 > > Remedy User client 6.3 patch 20 > > > > Any ideas? > > Norm > > __20060125___This posting was > submitted with HTML in it___ > > __20060125___This posting was > submitted with HTML in it___ > __20060125___This posting was > submitted with HTML in it___ Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Time Scheduling
Hi Frank, I had a similar issue once and created fields for 'Shift', with values like 'Shift 1', 'Shift 2'etc. (including weekends) on the User form (or you could use a work schedule form) and had workflow to check which Shift range the timestamp fell into and then looked up active users (Assignees) on that shift. The WEEKDAY function is helpful in determining the day of the week. Hope this helps, Sylvia Holy -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, January 03, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Time Scheduling Task: Build a form (or forms) to hold a list of users and the hours they start and end their work day (24 hour clock): ie 08:00-17:00 or 22:00-0600. Do not want to store times for each day of the week. For each ticket submitted search the list of users and find one that is available at the time the ticket is being created. This means matching the current time between the start and end times for each user. Logically this sounded simple enough but the problem I'm having is when a ticket is submitted at say 3am. I have qualitication that is checking to see if the current time is between the start and end time for a user. So, if it is 16:00 and the user works 08:00 to 17:00 they are included. However, if is 02:00 and the users schedule spans two days, 22:00 one day till 06:00 the next, the qualification fails. I feel there is a simple solution to this issue but cannot sem to come up with it. I though of just creating mutiple entries for certain users whose schedule spans two days, one for 22:00 to 23:59 and one for 00:00 - 06:00, but was hoping someone had another thought. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: HELP: eMail Notification Error to SUBMITTER
Hi Igor, Check that his email address is populated on the User form. If the filter notification mechanism is User Default or Cross Reference, then it gets the value from the User form. I hope this helps, Sylvia -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Wednesday, November 29, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: HELP: eMail Notification Error to SUBMITTER Hello, everyone win2000 SQL2000 ARS 6.03 path 16 HPD ver. ? modified - upgraded to 5.5 - upgraded to 5.6 Only one User. He always receives notifications from one form (HPD). Filter on Modify checks the STATUS and sends To: SUBMITTER. But, his records in "AR System Email Messages" form always errors from another form (AST). 80 emails for this month. His loginID (from SUBMITTER field) not being translated to his email address form his Profile, it's just his loginID. About 10 people get notified by the same filter from AST form. Never had problems. His Profile (SHR:People) looks OK. Any ideas how to fix it? We do not have BMC Support at this time. Best regards, igor ivanov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CMDB-Asset forms- Status Changes
Hi Claire, It's best to use the Class Manager Console that comes with CMDB (see page 33 of the "BMC(r) Atrium CMDB 1.1 Installation and Configuration Guide"). When the Atrium CMDB is installed with Remedy you can access the console from the Remedy User tool, but be very careful. Try not to make any changes during peak hours because the Class Manager uses a lot of resources. The CMDB 'spreads' the fields across several forms for the different classes of data with the main 'core' fields in the BMC_AssetBase form and then class specific fields are in other forms that are presented together in join forms (sometimes a couple layers of them). So it makes it more complicated to deal with fields and I think that is why they created the Class Manager Console. I hope this helps, Sylvia Holy -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, November 28, 2006 11:37 AM To: arslist@ARSLIST.ORG Subject: CMDB-Asset forms- Status Changes I'm completely stumped. I have already RTFMs 2 times and still don't get it. How do I and where do I go to change the list in the Status field on the forms listed below: BMC:BMC_ComputerSystem_ BMC:BMC_ComputerSystem AST:ComputerSystem I am not changing the number of items in the dropdown menu, just the wording in some of them. I just need to change "Ordered" to "Shipped to Facility" I made the change through the admin tool on the AST:ComputerSystem form, but it does not show. Maybe if I had gone to a class or BUG, I wouldn't be so freaking confused... But, hey it wasn't in the budget! Grumble! I'm paying for living the easy life with 4.5.2 for so long! ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
