Re: RUG UserWorld WWRUG Engage where were they when?
I also remember attending a Remedy User Conference in 2001 in Edinburgh, Scotland (just in case there's another one out there!). I believe this was the first (mainstream) Remedy User event in the EMEA region. I stress the mainstream as we have had a number of UKRUG meetings over the years. Ian ____ Ian Trimnell, Systems Programmer, Distributed Systems Information Technology Perry Building E Block, Ground Floor Phone: 01908 6 53741 web: http://www.open.ac.uk/ On 31/07/2014 14:52, Matt Laurenceau wrote: ** 2003: - SF for RUG - Sorento, Italy for RUC (god, we had a lot of fun there, do you guys remember lemoncello?) Source: http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/75485/FW_Remedy_User_Events_2003 Cheers, Matt http://bit.ly/MattProfiles On Wed, Jul 30, 2014 at 9:57 PM, Daniel mailto:daniel.bl...@danielbloom.ca>> wrote: ** Apparently a bunch of us old timers haven’t recorded where the conferences were held. I tried looking up old presentations but the templates didn’t say where. Obviously I know where the past 5 (2009-2013) and this year are\were. I have found some of the information for the following ones …. Can anyone fill in the following? 1993 Santa Clara Westin Hotel 1994 1995 Burlingame 1996 1997 1998 1999 DisneyLand 2000 2001 DisneyWorld Swan Hotel 2002 San Diego Synergy (sorry, it was a conference with some Remedy stuff) 2003 2004 2005 Washington DC 2006 San Francisco 2007 Vancouver 2008 NONE\Lisbon for Europe _ARSlist: "Where the Answers Are" and have been for 20 years_ -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com<mailto:matthieu_laurenc...@bmc.com> Follow me at @Matt_L<https://twitter.com/matt_L> Skype: matt.laurenceau _ARSlist: "Where the Answers Are" and have been for 20 years_ -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). The Open University is authorised and regulated by the Financial Conduct Authority. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: importing workflow from 7.5 to 7.6.04
Hi Andrew, I came across this when I was copying workflow from out 7.5.00 system to a Remedy onDemand set-up (running 7.6.04). I have found that I had to add the following line to the end of each item in the def file: object-prop: 2\90015\2\4\90016\4\1\1\ In ALs and Filters this would be the penultimate line. In Containers (AL Guides and Filter Guides) it would be the last line before the first reference. There doesn't appear to be an option in the Import wizard to say "please import these items as custom objects". I first noticed this when I imported a form definition and had to delete the form and try again after meddling with the def file. Hope this helps, Ian -------- Ian Trimnell Systems Programmer, Distributed Systems Information Technology Berrill Building, Level 1 North Phone: 01908 6 53741 web: http://www.open.ac.uk/ On 10/05/2012 22:15, Goodall, Andrew C wrote: ** Hey all, I'm having an issue importing Active Links from 7.5 -- it is creating them as unmodified instead of as custom workflow. Have any of you seen this and know how to resolve and make them import as custom? Regards, *Andrew C. Goodall* Software Engineer Development Services *jcpenney* -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Avoiding pop-ups while requiring input
David, One way to avoid pop-ups could be as follows: * parse the form on submit and check if any of the required fields are blank * if so, make a hidden warning text field visible saying something like "please enter required data" * change the label colour on the fields that are required. Would that fit the bill? Ian -------- Ian Trimnell Systems Programmer, Distributed Systems Information Technology Berrill Building, Level 1 North Phone: 01908 6 53741 web: http://www.open.ac.uk/ On 12/03/2012 21:28, David Durling wrote: We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored& I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up& have to reload the page, the user input is lost. I took out "message" actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Java script error - security issue
On 01/03/2011 21:25, Larry Barnes wrote: We have a Service Request template called "Cabinet", when we attempt to open it using the Request Entry link we get a java script error. The error displays the users logon id and p/w! This is the only template that is causing us issues. A modification was made prior to this error showing up. Some of the questions were removed and replaced with different questions. Once the questions were sequenced the mapping was removed and rebuilt; this is when the problem started. The questions were Single Answer Menu type questions. One of the questions would not display the menu to select from. Finally we completely rebuilt the SRD and everything is working now but my concern is why would the user's name and password be displayed on the screen? Has anyone seen this before? The Java error is: An error has occurred in the script on this page. Line: 123 Char: 22 Error: Unterminated string constant Code: 0 URL: http://remedyweb/arsys/plugins/SRMSServiceRequestGrowser/params?name=&se rver=remedy%2Exxx%2Ecom&username=tester&pwd=tmp1234&auth=&fieldid=30 2899 Do you want to continue Yes or No The actual password and user name are displayed on the screen! Thanks for your time, Larry B. Hi Larry, You don't say which version of the server you are running. When we first installed 7.5, when it was released, we noticed that the user details were being passed through to web calls (flashboards, images, view fields, etc.) and also appearing in log files (especially the active link log file). We raised this with BMC and it was fixed during a patch release (I think it was there by patch 004, but am not entirely sure). I have check the BMC support site and it looks as though it was fixed at patch 003 of 7.5.00. If you are using a version of AR System server later than this then it looks as though they have exposed the old error again. Hope this helps in some way, Ian -------- Ian Trimnell, Systems Programmer, Client Systems Distributed Systems, Information Technology Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Selecting entries on a List View table using a touch device
On 26/01/2011 19:04, L G Robinson wrote: Hi Folks, Has anyone figured out how to setup a List View table field so that it can be used with a touch enable device such as an iPad? I have such a table on one of my forms. When the form is loaded into Mobile Safari on the iPad, I am unable to select a specific row of the table by tapping it or any other gesture that I can think of. I have added "Prev" and "Next" buttons onto the table field so I have a workaround. Just wondering if there is a better way. Maybe some clever CSS that is tailored for the iPad or similar devices? ARS: 7.6.3 Solaris 10 Oracle: 11.2.0.1.0 - 64bit Thanks. Larry Hi Larry, As you are on ARS 7.6.3 you can probably do what I have done upon noticing the way that iOS devices can't handle these tables. I have added a column, with a button labelled 'Open', to the table. Work-flow causes the drill-down to occur when the button is clicked (or tapped on an iOS device). Hope this helps, Ian -------- Ian Trimnell, Systems Programmer, Client Systems Distributed Systems, Information Technology Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: WWRUG10
On 18/10/2010 21:36, Susan Palmer wrote: ** lol ... I like looking at something of interest in a font I can see ... with more than 10 words on the viewing area! I can offer patience, and besides ... since we are non-attendees I understand the desire to keep the value of being an actual attendee and hoarding the info for a short time. I was thinking more along the lines of video so we can watch the presenter and hear the Q&A. Maybe the term webinar didn't adequately describe my request. Living vicariously through a low grade, likely somewhat grainy, possibly hard to hear sometimes, video. Susan:( I agree with Susan. A proper set up briefing documents along with a few videos would be wonderful. There was no way that my University is going to allow me to travel over to the States to attend a conference in this current financial situation. Fortunately we do have the UKRUG coming up in November but that is only for one day rather than the large event that WWRUG is. Here at the Open University I am currently fighting to keep our AR System installation, although I am busy making it very difficult to totally get rid off! A hook into the latest information concerning this wonderful product that has taken over my (working) life these past 12 years would greatly aid my corner. I know that there was an announcement about Twitter and Facebook but I don't do either of those. Email is by far the best way of disseminating information to this community. Have a good RUG, but don't forget us stay-at-homes! Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Development, Training & Support Services, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Odd problem during AR System upgrade
Greetings, I have just had fun upgrading our development server to the latest patch level of AR System 7.5.00 (patch 007). We are on Windows 2003 Server & MS SQL 2005, but I don't that is relevant to this. My first attempt to upgrade failed saying that it could not install AR System (I had chosen to upgrade all the install items including the Client, Developer, Approval, Email, Mid Tier & Flashboards). However, it did install the binary as when I ran the client and checked the server configuration it reported that it was version patch 007. I checked a few things and re-ran the installer. Again it failed. Looking at the installation log file I managed to discover which part failed, but not why. I decided to attempt to run the command that whinged and studied the output. And there it told me what the actual problem was. I had an escalation reserved that the upgrade wanted to overwrite. I released the escalation and the install kit ran happily. I went back and read the README file that came with the patch and I even read the Installation Guide (just to check things) but nowhere does it warn you to replace any reserved forms or pieces of workflow. Unless someone can point me to the right section of the installation guide or the read me document then I plan to submit a request for a documentation change. Cheers, Ian ---- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Development, Training & Support Services, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: BMC Developer Studio Annoyance
On 18/08/2010 16:50, Pierson, Shawn wrote: ** I'm posting this here with the hopes that someone has a solution for me. Migrating to the Developer Studio has been a mixed bag for me as a developer. I am used to it now and like a lot of things about it, but there is one major annoyance for me that I haven't found a good way around yet. I like to use Working Lists. I think it's great and they give me an opportunity to set aside logical groups of things that work together without building it as an Application in Remedy. However, the results list within a Working List is almost useless to a developer. While I'm working on something and testing out different Active Links or Filters, I would like a way to see what is Enabled and what is Disabled. For example, if I were to go to "All Objects" and select "Active Links", I would see these columns in the results list: Name, Enabled, Primary Form, Order, Execute On, Shared, Modified. If I open a Working List I only see these columns in the results list: Name, Object Type, Modified. How can I get the results list to look the same on Working Lists as it does for the "All Objects" results list? I haven't found any specific Working List options in the preferences where I can change this. Even if it's not something I can configure through the tool, does anyone know of any configuration file settings I could modify to get this? Thanks, *Shawn Pierson* Hi Shawn, I too like the idea of working lists, especially when I am building a new custom application or modifying an existing one. There is hope for you! The standard way that working lists are presented is to view items by Form. This gives you the columns you are referring to. If, however, you change to view by type (see little icons on the top right of the working group window) then all the columns are displayed. Hope this helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Development, Training & Support Services, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Restricting to type on menu feild
Pavan Kumar wrote: ** Hi List, I have a text box attached with menu, I wanted to restrict user to select from the displayed menu only, they should not type, is there any way to restrict. Your help is appreciated. Thanks & Regards, Pavan Kumar Pavan, In the Developer Suite or Admin Tool (depending on your AR System version) the display type of the character field needs to be changed from 'Edit' to 'Drop-Down List'. This will restrict the ability for users to "roll their own" entry. Hope this helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Development, Training & Support Services, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Mid-Tier 7.5 Patch 4/5
On 15/06/2010 20:42, Chuck wrote:
I see an issue with MT Patch 4 and Patch5 which is relatively simple
to reproduce.
Issue is not present in patch3.
1) Create a display only form
2) Add a View Field
3) Create an active link to populate the View field on Window open
with some HTML Code that includes some Javascript code that pops up an
alert.
Instead of seeing the form you will see a bunch of javascript source
code instead.
remove the section and it seems to be ok.
sample code for actlink setting view field:
"<html>
<head>
</head>
<script>
alert(""hello"");
Hello
"
Haven't found the defect id yet...
Chuck,
What happens if you move the script section into the actual body of the
html? There really shouldn't be anything between the and
sections of the html.
Cheers,
Ian
--------
Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Development, Training & Support Services, Academic
& Administrative Computing Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741 web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an
exempt charity in England & Wales and a charity registered in Scotland
(SC 038302).
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: OT:Kinetic apps and some iPad fun
On 07/04/2010 01:37, Shellman, David wrote: ** Hmmm. Safari is a supported browser. The iPad is using a variant of the iPhone/Touch OS. Mostly soon to be the same version. Has anyone been able to connect to MidTier using the Safari browser on an iPhone or Touch? If so then the issue may reside with the Safari port for the iPad which hopefully would be corrected with the next patch? Dave The problems that John experienced with the iPad are exactly the same as those I experienced with the iPhone. I should therefore assume that the Safari browser on the iPad is the same as that on the iPhone - you just see a larger web page :-) I have done a few workarounds on forms that I wanted to use on the iPhone. For example, on a table I have added a button to each row allowing users to select a row (we are using ARS 7.5). I am unsure what it is that the iPhone/iPad Safari is missing to stop the Mid-Tier working properly. It would be extremely useful to know whether this is something that BMC is looking into but I can't imaging that it is high on their list of priorities. Ian ---- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Development, Training & Support Services, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Ars 7.5 and the developer studio
Bisanti,Susan [CMC] wrote: ** Just loaded a bunch of 6.3 definitions onto a brand spanking new 7.5 server. I've just started using the developer studio and I have what feels like a newbie question: Anyone know how to change a table search qualifier in developer studio? I don't see any way to edit the data source/qualification... Susan Susan, Select the table and then look in the Properties window for the 'Attributes'. Click on the line that says "Tree/Table Property" and you will see a little button appear to the right of the Column(s) text. Click on the button and the table definition dialog will appear. Hope this helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Development, Training & Support Services, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Getting Midtier to work on mobile devices: how far can it go?
Jason Miller wrote: ** We have tried for years as the device get more powerful and the MT gets faster. To this day we are yet to find a device that can utilize enough functionality to be usable. The closest we have come is with the newer generation Blackberries (Storm/Tour) and the iPhone with both MT 7.1 and 7.5. We can get authenticated and load a very basic form display only form. We have see similar issues where tables to not work as designed, buttons and Active Links do not work. It doesn't take too complex of a form to make a Blackberry display an error that the page is too large to load. We are closer than we have ever been but not quite there yet. We are supposed to be getting a few demo phones any kind of NDA so I will not state the device> that are claimed to have full browser functionality including flash. We'll see how these work when they materialize. Jason I have been working on getting our forms to work on the iPhone (which seem to be the only mobile devices that seem to work with our internal WiFi network) but it is a bit of an uphill challenge. As people have previously said, some objects, like menus and double-clicking on table rows, don't work on the iPhone. Also, getting large fields to display with a scroll-bar is a bit hit-and-miss (although I have been given a JavaScript workaround from BMC that sometimes helps). For example, getting the diary to display caused me quite a headache. My final solution was to write it out to an HTML page and then use an open URL Perform Action AL to display it. Thanks for the idea to get menus displayed as tables - I'll give that a try. Buying an Aeroprise set-up is not a solution for us as with the number of devices that we are using doesn't justify the cost. Aeroprise did tell me once that they are working on a solution specifically for the iPhone but were a bit sketchy on details. I have also written CGI scripts using ARSperl, but that is not really the way forward that I wish to take. Hope this helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Development, Training & Support Services, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Upgrade Suggestions
Nall, Roger wrote: ** ARS 7.1 patch4 Win 2003 SQL 2000 We are contemplating making the leap to 7.5. Our issue is around having to upgrade SQL at the same time. Due to constraints of other applications that share the same database server we have to stay on SQL 2000 or move to SQL 2008. In order to keep from having to upgrade both Remedy and SQL at the same time we are looking at either upgrading Remedy to 7.5 against a SQL 2000 database or moving the ARsystem database to 2008 and continue to use ARS 7.1. Either solution would only last for a few weeks before we would get to a final 7.5/SQL 2008 configuration. I am looking to see if anyone is either 7.1 against SQL 2008 or 7.5 against SQL 2000. Thanks, Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Roger, According to my readings of the compatibility matrix, and with my own experiences during beta testing, 7.5 has to have SQL 2005 or higher. It will not work with SQL 2000. We were running our 7.0.1 server on Win2000 with SQL 2000 and had to upgrade both server and SQL when we upgraded. Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Development, Training & Support Services, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: DataImport JavaDoc
LJ Longwing wrote: ** I'm looking for the JavaDoc for the new 7.5 Java DataImport tool. Any suggestions on where to find? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Hi, I don't know which platform you are using but I found the documentation - well, the help files - in the plugins folder within the distribution folder. On our Windows 2003 server they are in: C:\Program Files\BMC Software\ARSystem\dataimporttool\plugins\com.bmc.arsys.dataimport.help_7.5.0\doc.zip In the com.bmc.arsys.dataimport.help_7.5.0 folder are some xml files which make up the index pages. These HTML pages are what you get if you select Help Contents form the Help menu within BMC Remedy Data Import. Hope this helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Where is the column preference widget?
Mark Milke wrote: Hi David, Go to the labels tab of the table field properties and enter some text in the Preferences label. You need to do this for each View. Thanks for your reply. Sorry, I'm a bit confused. What Preferences are you talking about? When I go to the properties of a table field there is tab called "Table Labels" There are 3 areas here: 1. Header It contains: * Table Not Loaded String * Number of Entries Returned String * Auto Refresh String * Refresh Button 2. Body It contains: * Row Header / Web Drill Down Column * Select Column Label 3. Footer It contains * Select All * Deselect All * Report Button * Delete Button * Read Button * Unread Button I have no Preferences label here... What am I missing? Thanks, Mark Mark, Don't know which version of AR System you are using (probably pre 6.3, I should think) but the ability to select a preferences option for table fields should appear in the Header section of the Table Labels tab. Looking at your list of options for Footer I should think that you are even pre 6.0.1, which is the earliest server version we have in operation here. Hope this helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: OT: Supportweb Hilarity
Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to _http://supportweb.remedy.com/_ 2. When the box appears asking you to complete a survey, click "No". 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, *Shawn Pierson * Remedy Developer | Southern Union I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian ---- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Security issue with 7.5
Munukutla,Ravishankar wrote: ** Thanks for bringing this up. For now the issue with showing password in the logs files is resolved in 7.5. >>** I would think that the password/username should not be required to fetch resources from the sharedresources directory. This looks to be a problem in the active link 'uidemo: Hover and Tooltips'; hopefully this logic was not replicated. Imho, the pwd url parameter should be deprecated altogether. There is no case to justify it's use as it is insecure by nature. The shared resources, are fetched by Mid-tier from the AR-Server, and when asked for shared resources( used in Templates), in user tool, it doesn't fetch it from AR server, but points to the Mid-tier URL and renders the same in the View field. However, there is still an open issue being worked upon, "the password in the url parameter" Regards, Ravishankar Ravishankar, I think that the log file issue has not been resolved in any currently available version of 7.5 (it is still there in the original release and patch 001). The URL with user name and password is also shown when you show the source of any view filed that contains the content of a template. I currently have an issue open with BMC about this which has not yet reached any satisfactory solution. BMC support are still in their prevarication mode and haven't agreed that there is any issue to resolve yet. If you know any different then perhaps you can let them know. Thanks, Ian ---- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Security issue with 7.5
Axton wrote: ** I would think that the password/username should not be required to fetch resources from the sharedresources directory. This looks to be a problem in the active link 'uidemo: Hover and Tooltips'; hopefully this logic was not replicated. Imho, the pwd url parameter should be deprecated altogether. There is no case to justify it's use as it is insecure by nature. Axton Grams Axton, I originally found this issue when I was debugging a bit of work flow that I created on our custom forms. I used uidemo as an example rather than sharing my definition files & data with BMC support. I know from experience the sort of questions that they ask before they even start on a problem, even when they have been supplied the information! So if I found the problem with some work flow that emanated from BMC then that might speed the process up a bit. I did not copy my work flow from uidemo - rather I based it on information obtained from the documentation and also what I gleaned from being part of the Beta program. There are a number of active links in uidemo that handle use the TEMPLATE function and every time that the template is used in the WUT, and a graphic is used in that template, then the username and password are to be found as part of the URL. In fact, there is a View field on the 'Hover and Tooltips' panel. When you click on a row in the 'Hover on Table Row' table the view field is filled with the processed template. Right click on the view field, chose 'View Source' and you get to see the HTML. In the 'src' of the 'img' tag you will find the username and password parts containing the security data. Ian ---- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Security issue with 7.5
Rick Cook wrote: ** Shows passwords where? Rick Sent from my Verizon Wireless BlackBerry *From*: Ian Trimnell *Date*: Wed, 20 May 2009 13:32:04 +0100 *To*: *Subject*: Re: Security issue with 7.5 Lammey, Peter A. wrote: ** Are your User accounts setup with specific passwords or are you utilizing LDAP authentication? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 Peter, We are using LDAP authentication and this issue shows passwords where users are authenticated against our Active Directory server as well as those 'local' users (non-AD accounts) whose passwords are stored in the User form. It is rather worrying, as our Partner has pointed out to BMC, if BMC have used these functions on their own applications (ITSM et al). We are custom built here and have only noticed this when we were debugging our system as we plan to upgrade over the coming weekend. Ian Rick, The passwords are shown in the clear in the worklog file; the one defined in the Tools -> Options box under the Logging tab. Sorry if I had not been specific enough. Ian ---- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Security issue with 7.5
Lammey, Peter A. wrote: ** Are your User accounts setup with specific passwords or are you utilizing LDAP authentication? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 Peter, We are using LDAP authentication and this issue shows passwords where users are authenticated against our Active Directory server as well as those 'local' users (non-AD accounts) whose passwords are stored in the User form. It is rather worrying, as our Partner has pointed out to BMC, if BMC have used these functions on their own applications (ITSM et al). We are custom built here and have only noticed this when we were debugging our system as we plan to upgrade over the coming weekend. Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Security issue with 7.5
Greetings ARSlist. We have come across a fairly large security issue with AR System 7.5. If you use any of the new-style Templates which include in them graphics and then attempt to display these on the Windows Client (WUT) with active link logging turned on the Username and Password of the user will be displayed in clear text in the log file. The following is an edited version of the issue that I have open with our BMC Partner (Fusion): I have created a dummy account on our 7.5 patch 001 system and have logged in with that account using the 7.5 patch 001 WUT. I then turned on Active Link logging. Next I opened the uidemo form that BMC have provided as that has a number of templates with graphics in them. I clicked on the "Hover and Tooltips" panel and hovered the mouse over a row in the "Hover on Table Row" table. The window that resulted had the template text but no graphic was displayed (possibly understandable with the WUT). I then turned logging off. Search through the log file for any references to the field "Format Buffer" and you will see the full URL of any graphics file being shown along with the FULL log-in credentials of the dummy user. Here is any extract from the log file: Checking uidemo: Hover and Tooltips - on row select (0) -> Passed qualification -- perform if actions 0: Set Fields Format Buffer (536971496) = http://newcicero.open.ac.uk:/arsys/sharedresources/image/ - srm_service_advanced.jpg?server=newcicero.open.ac.uk&username=dummy&pw - d=Youshouldntseethis&auth&native=1"/> Advanced Advanced services including everything from A-Z We are getting round this problem now by amending the workflow that calls the template so that a graphics-free template is used for WUT users. I am posting this here as I think that the wider AR System community need to know. If I get any feedback from BMC I will post it here, but going on another issue I currently have open with BMC I'm not holding my breath for an answer in the short term. Cheers, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Labels on Guides in Developer Studio
Lyle Taylor wrote: ** If you select the reference (for example, by placing the cursor in the reference name text field) and then click the red X in the toolbar, it will delete the label. Lyle Lyle, Yes, well spotted. I had forgotten all about the menu bar up there in the clouds. When using the admin tool I got so used to using the keyboard, but the dev studio is so mouse intensive that I was only looking at what was available at the click of a mouse button. So, if the menu-bar option works (and also the option is available on the Workflow menu), why is it not available on the right-click menu? Looks like someone forgot to enable this for labels. Thanks, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Labels on Guides in Developer Studio
Hi, Just come across a little issue with Developer Studio. I have been design some Filter Guides (to handle some incoming emails) and, during a bit of tidying up, I wanted to remove a redundant label in one of my guides. When I Right-Click on the label (as instructed on page 124 of the "Workflow Objects Guide" - I only looked there to double-check that what I was doing was actually right!) the "Remove Reference" option is not available. This option is available if I wanted to remove a Filter from the guide. I have raised an issue with our Partner who will hopefully then raise it with BMC. I have double checked the Defects database on BMC Support Central but it appears that no-one else has come across this, yet. What a shame, especially as I am really starting to get the hang of using the Dev Studio after using the Admin Tool for all those years. Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: URGENT:CRITICAL:Authentication Failed error
Sucharita SINGHAL wrote: ** Hello Ian, Could you please provide these ARRELOAD utility ARCACHE utilities. Or where can we find them. thanks regards Sucharita Sucharita, You will find them in the AR System install directory, i.e. where the arserverd/arserver.exe] file resides. On Windows that will usually be in C:\Program Files\AR System (or C:\Program Files\BMC Software\ARSystem for the newer versions). Not quite sure where they are on UNIX - it some time since I installed on that OS. Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: URGENT:CRITICAL:Authentication Failed error
Sucharita SINGHAL wrote: Hello, We are facing a very critical error on logging in to remedy. It says authentication failed. Today moring we truncated user_cache table. Right Now user_cache has only 8 entries and only these users are able to login into remedy. How can we regenerate user_cache. Or is it because of something else? Even Demo is not able to login. Please suggest what can be done. If Possible give us a call at 0120-400-6247. Thanks Regards Sucharita Remedy Development Team ST Microelectronics Pvt.Ltd. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" You could try the ARRELOAD utility. If you need to know more look in the Configuration Guide. If you can not get access via any of your Administrator accounts you may also need to use the ARCACHE utility to create an entry for that user in the user cache. Hope this helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: 7.5 download problems?
Remedy Maniac wrote: ** does anybody have the compatibility Matrix of this product? I couldn't find it at http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_158340_0,00.html Thanks in advance Serouche Serouche, David Easter said on Friday (take a look in the ARSlist Archive): Because of internal processes, different deliverables of the release come out at different times of the day (or days). So the EPD is up, but the documentation section in Support Central has not yet been activated. There is a link from EPD to the individual documentation, however. The compatibility page update is also lagging a little. Everything should be available through normal channels by end of day Monday if things continue to go well. Hope this helps, Ian ---- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: 7.5 download problems?
Barber, David wrote: ** Has anyone else successfully downloaded the full 7.5 server/suite yet? Both a colleague and I have downloaded 7.5, only to find a corrupt .zip archive . Regards Dave Dave, I was able to download the zip files for 7.5 - although at 738 MB it is quite a big download. I have even managed to install it successfully first time (although being a beta tester meant I could zip through all the configuration screens without thinking too hard about the questions!) Cheers, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ARSDoc
Richard Copits wrote: ** Does anyone know the current status of a program called ARSDoc? Where may I find a compiled version for windows? Thank you. Richard, ARSdoc is available at http://arsdoc.sourceforge.net/ I have been "playing" with the functionality of ARSdoc for the past couple of years and will be uploading an updated version to SourceForge in the next few weeks. ARSdoc is written in Perl so will work on Windows if you have Perl installed. Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: BMC Support
Drake,Dave wrote: ** Appears to be down, partially at any rate When I tried to look at some open issues I got this: Support Central - Site Maintenance The page you are trying to access is currently unavailable. Please contact Customer Support for assistance. Also appears for various other areas of the support site, but not everything. Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: $OS$ (AR_KEYWORD_OS)
Walters, Mark wrote: ** The User Tool makes use of the Windows GetVersionEx call but only distinguishes between Windows 95 Windows 2000 Windows XP Everything else is "Windows NT or NT Server". You may be able to do a "cmd /c ver" RUN PROCESS in a SET FIELDS action to get the value from the OS command line for comparison purposes? Mark Mark, Thanks for that. I'll knock something together along those lines. Ian ---- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: $OS$ (AR_KEYWORD_OS)
David Morgan wrote: Ian You can use the $OS$ keyword which is fine, but you may want the $VERSION$ keyword instead? OS The operating system of the machine on which a process is running. You can use this keyword to build workflow that executes conditionally based on the current operating system. Web applications do not support the $OS$ keyword; it will return NULL. VERSION The software version running on the client (active links) or server (filters and escalations). This keyword includes any applicable patch number. Note: The $VERSION$ keyword might not be interpreted correctly in workflow running on pre-5.0 UNIX user tool clients. Use the $OS$ keyword in qualifications to detect UNIX user tool clients. Regards Dave Morgan Dave, I am aware of the Version keyword and I do check for it. What I am trying to do is warn users who have Vista installed on their PC to upgrade to V7.0.1 if they are running V7.0.0 or earlier. I am wanting to include the word 'Vista' in the the message window, but how can I definitely tell that they are running Vista if the OS string is the same for Windows 2003 and Vista? Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
$OS$ (AR_KEYWORD_OS)
Morning All. Does anyone know where the return values for the $OS$ keyword come from? I am resurrecting a bit of workflow to get users to update their Windows User Tool version if their are using Windows Vista. I currently collect login information and one item I collect is the value of the $OS$ keyword. For XP users it correctly states "Windows XP". For W2K it says "Windows 2000". For Vista, though, I get the string "Windows NT or NT Server", which I also get for Windows 2003 Server!. So, how can I successfully test for Vista and not pick the few stray 2003 users? BTW the version of the User Tool I have available for users to upgrade to is 7.0.01 (patch 007). I have also downloaded 7.1.00 (patch 003) and get the same results from the two different OS versions. Thanks in advance, Ian Trimnell -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Friday Humour
Been meaning to post this for a few weeks now but keep missing the deadline (Monday morning is just too late). The following is from issue 2655 of New Scientist magazine, 07 May 2008, page 84: *Programming in Croydon* FINALLY, it is hard to keep up with all the programming languages around these days, and if you're not careful you can easily get wrong-footed when you believe you're being asked about them. Michael Francis tells us of an interviewee applying for a position as a software developer with a company that has its head office in Cambridge, UK, and a development office in the south London borough of Croydon. During his interview in Cambridge the programmer was asked how he would feel about programming in Croydon. "I'm a little rusty on the more recent languages but I'll soon pick it up," was his reply. Despite this, Francis says he got the job. Have a good weekend (only 40-odd minutes left here in the UK) Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Open University, MILTON KEYNES, UK The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Form Aliases (UNCLASSIFIED)
LJ Longwing wrote: ** The alias you are looking for is going to be stored with the View, not the form itself, I don't know the tables, but I know how to get at it via the API. The reason it's stored there is because each view of a form can have its own alias. The view alias and label name(s) can be found in the table field_dispprop. You need to look for rows where the schemaId is that of your schema and the fieldId is NULL. There is a row for each vuiId and in the propLong column you will find the information concerning view names and labels. The structure of the propLong field is a bit complicated to describe in an email, but it consists of '\' delimited values detailing the values of the various properties of the view. The first number is the number of properties stored. For the view name look for the string '20\4\nn\' where nn represents the length of the name string and is that name. The label for "Entry Point, New Mode" is property number 5026 and that for "Entry Point, Search Mode" is 5027. If the label is empty then the property value will be displayed as 5026\4\0\\ (for New Mode). I know it looks confusing but I hope this helps. Using the API is makes it much slightly easier to decipher as it separates out the properties for you, but you still have to work out some of the values for yourself. Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Form Aliases (UNCLASSIFIED)
FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks for the feedback. I am actually looking for where the alias is held. Example: Form Name: HPD:Help Desk Alias: Incidents I know about the .dat in the home directory, but aren't these held in a database table someplace? Like I said, I thought it was arschema. Gordon M. Frank Gordon, The "Web" alias name is stored in the arschema table in the objProp column. Look for object property number 60018 and you should find the following for your example: 60018\4\9\Incidents\ Hope this helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: what does a push field do ?
Seroche wrote:
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: Wednesday, February 27, 2008 4:50 AM
To: arslist@ARSLIST.ORG
Subject: what does a push field do ?
dear listers,
whenever I try to open one of the AL which contains a Push Field action,
and I try to read the Push Field, I get a error message and I am not
able to read what the Push field does because "one or more fields have
been deleted from the form ..."
I have a backup of the AL so I can read the following for that Push
field action:
action {
push-field : [EMAIL PROTECTED]
}
My question is simple: what does all this mean?
So "TEST2" is my form and 536871161 one of the field. But what about the
rest?
Where to find the references?
Thank you
Serouche
Seroche,
Taking your original action:
action {
push-field : [EMAIL PROTECTED]
}
The syntax starts along the lines of
Push field No\Server length\Server\Schema length\Schema\
So, in your example we have
Push field no 0 \
length of next field (1) \
'@', which means this server \
length of next field (16) \
Name of Schema which is here called 'TEST2' which is not 16 chars long.
It looks as though someone has changed the name of the Schema in the
definition file. I would therefore suggest that you change the '16' to
'4' and try an import again. It might also be worth checking whether
there is a field with the ID of 536871161 in the form TEST2.
For you information the rest of the push-fields line
(1\536871161\0\4\5\101\6\0\) can be interpreted as:
1 => Assign Type Field (AR_FIELD in ar.h)
536871161 => Field Id in remote schema (TEST2) we are pushing to
0 => This states that there is no "Push Field If" qualification
specified in the AL
4 => 'If No Requests Match' set to "Create a New Request"
(AR_NO_MATCH_SUBMIT)
5 => 'If Any Requests Match' set to "Modify All Matching Requests"
(AR_MULTI_MATCH_MODIFY_ALL)
101 => Assign type is a Value (AR_ASSIGN_TYPE_VALUE + 100)
6 => Enum data type (AR_DATA_TYPE_ENUM)
0 => the first item in the enum list (e.g. 'New' for field Status
(ID 7) on a newly created form)
Hope all this helps,
Ian
Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative
Computing Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741 web: http://www.open.ac.uk/
___
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Re: BMC have done it again
patrick zandi wrote: ** Tested it a minute ago.. worked fine.. The only complaint I had was the search function, if you previously selected a product then decided to add something with seach text - it clears out what you selected. Works Great.. Much better tool. I thought it was going to provide me with my licesnes too, I just did not see it though... ? OK, I admit defeat :-) I have just managed to connect to the EPD from Firefox and it is indeed a vast improvement on the old system. It does take a bit of getting used to but I think I can live with this. My only bug bear for now is having to scroll down to the bottom of both boxes to click on the "I agree" buttons before continuing - every time you access the EPD. Obviously, one shouldn't try things out first thing on a Monday morning! Cheers, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
BMC have done it again
Just went to BMC Support Central to check out the latest patches and have noticed that they have gone and changed the product download area. This has now changed to "Electronic Product Distribution" (or EPD) and it does not now work with any of my browsers :-( Response from https://webapps.bmc.com/epd/ is: Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request /GET /epd/ <https://webapps.bmc.com/epd/>/. Reason: *Error reading from remote server* Why oh why do these people go and change things? BTW, I am using Firefox 2 and IE 6 and they both worked with the old download system. So my question to BMC is 'what has changed?' Yours in frustration, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Urgent: "-" in email address causes a problem in sending email
Neel Guatam wrote: Ian Trimnell gave a defect ID in initial post - SW00271676. However, I can't seem to find that defect on BMC's support-site. Can anyone see that defect number on their site? I don't know why we can't see this defect on BMC's site, if anyone out there from BMC can shed light on this then that would be useful. I seem to remember in the old days we could look up a defect by it's number - not now :-( However, I can access the detailsvia the 'Defects/RFEs/CARs' tab in the Issue information. It states: Information for SW00271676 Summary Email notifications are being sent out twice randomly Details 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) ARS 7.0.1 Email Engine 7.0.1 Patch 003 Windows Server 2003 outlook 2003 Exchange server 2003 2. STEPS TO REPRODUCE: Configure email engine with MAPI or SMTP. Create Outlook Profile for user which is configured in Email engine configuration form. Send Email to the users using Email Engine Message Form. It will send random duplicate emails. In Email Engine Message form it shows only one outgoing message but in outlook it recieves duplicate messages. 3. ACTUAL RESULTS: Sending duplicate email. 4. EXPECTED RESULTS: should not send duplicate email. 5. BUSINESS IMPACT: HIGH 6. ADDITIONAL INFO: I have re-produced this problem with MAPI and SMTP both. It is showing that some messages are getting duplicated randomly. The rest of the information is blank apart from the 'Type' field which has a value of "Product". Oh yes, the timestamp on Issue is 13/07/2007 05:39:09. Hope this all helps. Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Bug with AR System email engine V7.0.1 P3
Listers, We have just had an issue with the Email Engine changed to bug status by BMC. Two weeks ago we upgraded our production server from 6.0.1 to 7.0.01 Patch 003. Since then we have had users complaining that they are receiving random duplicate copies of notification emails when tickets are raised, assigned, etc. We are a completely self-build site and don't use any of the Remedy Applications (ITSM, etc.). We logged this issue with our support partner (Fusion) who after looking at it their end passed it onto BMC. We have spent the last week sending log files, configuration files, sample messages, etc., to BMC while they ask stupid questions that were either totally irrelevant to the situation (e.g. "which application are you running?") or asking for log files that had already been supplied. Finally they tested the problem at their end have have discovered that the email engine /is /sending out random duplicates and that it is a bug. Hallelujah! Needless to say the workaround has come from Fusion - no mention of one from BMC - which is to revert to Patch 002 of the email engine. The defect number, if anyone wishes to know, is SW00271676. This doesn't help those people who installed patch 3 to take advantage of the bugs fixed in the patch release. Bye for now, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARS v7.0.1P2 upgrade along with v7 email engine
Susan Palmer wrote:
**
I am excited to announce to everyone the birth of a running v7
production server. There were several months of labor involved and on
this 3rd attempt at delivery we were successful!!! Even the Oracle 9
to 10g upgrade kind of cooperated but with enough chocolate even an
Oracle upgrade can go well. You cannot imagine the joy our family
feels at this successful event. With previous upgrades the labor was
not nearly as intense nor were there as many complications. In fact
since v1 to v2 upgrade I cannot recall any complications with a basic
ARS platform upgrade, but alas we have moved into a new age. The age
of ARS v7 and I suspect all versions going forward. But as with all
births the pain is forgotten and the joy overwhelms.
Thanks to all of you that have so patiently listened to my labor pains
over the last few months and tried to soothe and console. I'm
attributing the success to 26 practice tries, moving from a Friday
night to a Wednesday to increase the stress, and most of all, an
almost full moon! Granted, we cut out the install of approval,
assignment and flashboards, but we will live to do them another day.
One small step for v7, one giant step for remedykind!
I can only hope to share some of my joy with you and make your day a
little brighter also.
Susan
Susan,
Congratulations! We have just delivered an ARS7.0.1p3 system (up from
6.0.1) although we had to take not only the email engine up to V7 but
also the approval, flashboards & mid-tier. Getting the child to see the
light of day was quite a business and we are still mopping up
("birthday" was Tuesday) - but then us chaps aren't as good at births as
you ladies are :-)
To be honest, despite several dummy runs and having V7 (7.0.0 & upwards)
up and working for 6 months the real thing should really have gone
better. Our main problems are:
* the mid-tier change from ServletExec to Tomcat - worked fine on
all our test beds, just can't get it to work with IIS on the
production system.
* there are problems with the approval engine - can't seem to
approve some tickets through the system and am studying all the
logs to see what is going on.
* our email engine has been happily sending out duplicates of all
messages. Again trying to plough through logs to see what is going on.
Despite all that the main punters (those who don't have to use our
approval-based form) are very happy with the new server. The mid-tier
is a lot slicker and forms look mouch better on the web than they used
to. Still, fire fighting on one's own is no fun. My side-kick was
around during the upgrade day but has had to dash off to help out his
parents who have 4 foot of water in their house thanks to all the rain
we have had in the UK lately. Perhaps I could divert the river near our
campus into our machine room - that should get rid of my current
problems for a while ;-)
Here's to happy days soon!
Ian
----
Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative
Computing Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741 web: http://www.open.ac.uk/
___
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Re: ARCHGID for ARS 7.x
Kyle Whitley wrote: I do have the email engine installed. Where is it in the email engine install? Thanks Kyle Kyle I have just upgraded our production server to V7 and the archgid.exe file is found in the directory: C:\Program Files\AR System\AREmail\\ Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field wierdness
Ron Legters wrote: ** Listers - I've got an issue here that I'm not seeing in the KB's or Issues log on BMC Support, so I thought I'd see if anyone else has seen this. I've got a case with BMC Support, too. We're running HelpDesk 6.0 on ARS 7.0.1 on Windows machines. When my users upgraded their User Tools to 7.0.1 patch 1, When they save a 'New' case, and a new, blank HD Case window opens, the new window has copied the last entry from the worklog of the previous case. They can't erase it, either. They can highlight it, and press delete and it appears to go away, but when they open it again, it's still there. It doesn't appear to stay in the new case once it's saved, though. I have one HD analyst who hasn't upgraded from 7.0.0 patch 2, and this isn't happening to him. Any ideas? Thanks, Ron Legters Ron, We have experienced this problem as well. Our site is purely custom build and still running on a 6.0.1 server. Our users who installed the 7.0.1 WUT (and also those who installed patch 1) have found that, upon submitting a ticket, the contents of the diary field (equivalent to your worklog) stays there in the diary field. Deleting it and writing over appears to not work as if they open up the diary field the old diary contents are still there. The new contents are, however, saved with the new ticket. This sound exactly the same as if happening on your site. I would suggest two courses of action: 1. Submit a ticket to BMC (or your partner) and cross reference it with ticket ISS03078412. 2. Revert to the 7.0.0 User Tool (any patch level will do) and this particular problem will cease. We are currently in the process of upgrading our system to 7.0.1 and I have now experienced this problem with the development server and the 7.0.1 User tool. Needless to say both BMC and our partner are currently scratching their heads over this one and are claiming to not to be able to replicate this. Hope this all helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Help Please
Sarah Lake wrote: Hi I am trying to use following command PERFORM-ACTION-SEND-EVENT @ RefreshSticky NotesTable Basically, After the modify via AL PERFORM-ACTION-SEND-EVENT @ RefreshSticky NotesTable (sticky notes name of table) and then close the window. Sarah, Do you have a corresponding active link for the other form that fires on 'Event'? The 'Run If' qualifier should have: $EVENTTYPE$ = "RefreshSticky NotesTable" The first If Action should have Change Field action to refresh your sticky notes table. I would also enclose your send event within double quotes. Hope this helps, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Login name restrictions
Scott Parrish wrote: ** While this is a cumbersome workaround, I would create a separate group strictly for names such as O'Toole then add that special group to the computed group. You could put all special names into this one group or create a separate group for each special name since you may not want to add O'Toole and O'Malley to the same computed group. You would then need to create a "special group" for each individual person that you may have this computed group problem with. As I said, cumbersome, but probably doable. Scott Parrish Scott, Although it is cumbersome I believe that your idea is the one I will adopt. I just have to remember to create groups for these individuals. Thanks, Ian ---- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Login name restrictions
Eric Cleereman (IT) wrote: ** Hi Ian, If you use a double apostrophe it should work. i.e. O''Toole Eric Cleereman Eric, I tried that to start with and got the message: "ARERR [618] Computed group qualification contains invalid content : ProcessComputedGroupFromClient()" Thanks, Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Login name restrictions
One for Friday afternoon (well it is here!)...
Does anyone know of any character restrictions in the login name field
(ID 101)?
(ARS 6.0.1 patch 1368, W2K server, SQL Server 2000)
In the 9 or so years we've been running AR System we have been using
real names for login so that we can easily see who is doing what through
work logs. We have a user with the surname "O'Toole" (note the
apostrophe). The user has no problems signing in over the past 18
months. I have some Computed Groups and I was testing adding some users
to the definition and if I try this particular user the group definition
can not be saved. In computed group definitions Groups are encased in
double quotes (") and Users are encased in single quotes ('). This
falls apart when the user has a single quote in their login name. I have
checked the manuals and there is no mention of any restrictions on field
101. I have just tried to use the KnowledgeBase but it doesn't appear
to be working at the moment!
Any thoughts chaps & chapesses?
Thanks,
Ian
--------
Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative
Computing Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741 web: http://www.open.ac.uk/
___
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Re: Mid-tier 7.0.1 (Tomcat) + ARS 6.3 problem
Bezhenar, Dmitry wrote: ** Hello List, I am trying to connect a Mid-tier 7.0.1 to our ARS 6.3 Server. Mid-tier 7.0.1 is installed the following way - (Windows 2003) 1. JRE 1.5 (It didn't ask for SDK). 2. Tomcat 5.5.17 3. Copied arsys.war (aka Mid-tier 7.0.1) to \webapps 4. Restarted Tomcat service. Seemed to work since I could access Midtier-config tool, but I did not know the dafault password, so 5. Removed arsystem.password Now I could access Midtier config tool with an emplty password 6. Added our ARS server (Solaris 9) IP-address and it's port number onto AR Server Settings <http://helpdesk/arsys/shared/config/config_arslist.jsp> form. (It aslo asked for Admin Password) but I didn't understand which password does it mean, so I didn't enter any. That's all. Now I tryed to access ARS server, but whatever login and password I enter it shows me the following error - Kind Regards / C ? Dmitry Bezhenar Dmitry, I think what you need here is to set the Mid-Tier Admin Password in the Admin Tool first. Then use that password in the Midtier config tool and you should be able to connect through. When you install a 7.0.x ARS server the installation process requires you to enter passwords for both the Application Service and Mid-Tier, which I think is a new requirement. Hope this helps. Ian -------- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Best practice to change a field from a character FD to dropdown.
Title: Best practice to change a field from a character FD to dropdown. ** Dan Caissie wrote: ** Ok I have a character field that I need to change over to a dropdown. I need to do this with out losing the data for the character field, I guess I just looking for a best practice for this. AR 6.3 Thanks, Dan Caissie Dan, Depends whether you actually want to change the field Data Type to be an enumerated field or whether you just wish to change the Display Type to be 'Drop-Down List'. The latter is useful as it makes users actually choose form an item on the attached menu rather than typing in something themselves. Obviously you can't actually change the field Data Type to be 'Selection', you would have to create a new field and map the old data across to the new field. Hope this makes sense. Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___
Re: HD 6.0 - Field Attributes
** Sanford, Claire wrote: Does anyone know where Remedy stores the attributes for a field? Ie 0=New, 1=Assigned? Is this in a table somewhere??? Our DBA is trying to pull the data without using the ARODBC and he can't seem to find the value instead of just the integer. Thanks! ARS 6.3 HD 6 Oracle 10 something Claire, This information is stored in the field_enum_values table. Cross reference the schemaId of the table (found in arschema) and you should find all the values for any enumerated fields there. HTH Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___
Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
** Jamahowal Pinitubel wrote: Hello community, I have it on good authority from one of my contacts at BMC that they will be starting to outsource their support to Pune, India and Dublin, Ireland very shortly. Am I the only one who is outraged by this? [SNIP] JP Personally I don't know what all the fuss is about. Here in the UK a lot of us do not receive support direct from Remedy/BMC. Our VAR, Fusion, has a very good technical support team who can deal with most of the problems that we throw at them, and as I have been developing our home-grown AR System applications for over 8 years now we do not actually have to call upon their services that often. I have to say that when Fusion can't deal with our problems it usually takes an awful long time to get an answer out of Remedy. Fusion used to have their technical guys based in both the UK and Ireland and the support from both teams was equally good. So long as the actual help one receives from the support team is good does it actually matter where the phone is picked up? Most good support desks have second level, and higher, teams backing them up and the front line works better when they know when to pass problems up the tree. Cheers, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___
Re: Problem with Remedy Archiving when adding Views to the form.
** Ron, As James has since pointed out, you can not add data fields to an Archive form. Looking at Appendix E of the new V7 manual "Form and Application Objects" (or Chapter 7 of the V6 "Configuring AR System") it says that 'Data fields (including radio) cannot be modified or added to an archive form. All other types, such as trim or table, can be added or modified.' It also states that fields in Archive forms created by AR System have read-only access. The question that hasn't been asked yet (at least I haven't noticed it yet) is 'Why do you want to add a radio field to an Archive form?' We have a mix of archive forms, some using the OOB feature, others where we had to set up an archiving facility before Remedy introduced it back in Version 6. I have had a few problems with setting up OOB archiving but eventually got the hang of it when I had passed the learning curve that accompanies these new features that Remedy adds in. I must admit that they appear to have improved it as the versions go on. Cheers, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ Ron Tavares wrote: Chris, YES!! that is exactly the issue. Thank You, for a while there I was thinking I was the only one. As for Remedy's response, initially they opened a bug, SW00248651 But then it appears they closed it saying, (and I quote from the support e-mail) "After evaluating the information provided in the open bug engineering determined that the behavior is as expected, with no plan to change it in the future. Per their comments: The main purpose of a shadow form is to keep the archive(or audit) data. Views are not required for that." But this statement is only true if you NEVER add any additional fields. Now, after banging my head agains the wall a few times, I figured how to work around this. By simply re-creating the field, from scratch, being careful to keep the same properties and ID, I was able to add the field to the Archvie AND re-enabel Archiving. (Even though Remedy doesn't support adding fields directly to the Archive form.) BUT, the problem I am having is with the Radio Button field. Try creating one of these dirctly on the archive form and you cannot set the attributes. They are grayed out. .ron __20060125___This posting was submitted with HTML in it___
Re: Home Page issues
** Pierson, Shawn wrote: I have an overzealous coworker who messed up the 7.0 Home Page form and I'd like to restore it. However, being that he didn't warn me that he was going to do this, I don't have a new backup yet. I would appreciate it if someone could send me a definition file with the 7.0 Home Page in it. Thanks, Shawn Pierson Shawn Remedy provide a 'back up' of the Home Page for you in the installation directory. Look in the Samples directory, which is within the ARServer directory of the installation. If you are a Windows site then it will probably be found in the path: C:\Program Files\AR System\ARServer\Samples\en (presuming you want the English language version!) Look for a file named HomePage.def. Cheers, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___
Problems installing ARS 7
** I have just logged a problem with the installation of ARS 7 when overwriting an existing database with a name other than 'ARSystem'. There appears to be a problem with the installation scripts where they quite happily replace every instance of the string 'ARSystem' with the other name of my DB (we have more than one AR System database on this MS SQL Server). But when the script then attempts to connect to the database to start setting up the tables it uses the command 'use ARSystem' rather than the database name I specified. I do not know whether this will also happen if creating a new database with a name other than 'ARSystem', will have to find a SQL Server with enough space to play on. Will let you know what response I get. Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___
Re: ARS 7 Download available
** Baxter, Andrew wrote: I know see AR Server 7 available for download but after answering all the questions nothing shows in the list, but I imagine it will be there for real very shortly. Thanks, Andrew Baxter Wasn't available to UK punters earlier but is now happily downloading (albeit slowly - liberty.remedy.com must be taking quite a bash at the moment). Thanks for the news. Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___
Re: Escalations not firing
** James Collins wrote: Caig, warren, andrew, linda, satya and saby and all those that respondedThanks! Thanks for the responses. The executions are enabled. I have scheduled a reboot for Monday morning as it is a production server, and see if it triggers them on again. It is just to ironic that all escalations stop running so hopefully a reboot will do the trick. I will let all know if it does. Have a great weekend all! Jim Jim, Hope things are working again now. We have had this problem before (ARS 6.0.1 (patched), W2K, MSSQL2K). We have found that when AR Server loses contact with the database for a while then , when contact is re-established, everything appears to work wonderfully except escalations. I have found that a complete shut-down of all AR System processes and then bringing them back up usually restores things without having to reboot the server. Cheers, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___
