Re: Querys that kill my system
This might help. Add below line into ar.conf & restart ARS service. All data would be captured in thread logging. So enable Thread logs to track down the long running queries. Large-Result-Logging-Threshold: 1048576 Your log file will look like something: There are also some very large queries being run, the most significant example of which was against the form P08:RC_Check Entity-Segment Relationship. This retrieved over 6 million records and caused a memory jump of 400MB. /* mar. oct. 20 2009 12:14:19.8190 */ Thread Id 60 (GLEWF) large result buffer allocation - /Length: 387606215/Entries: 6195560/Client Ver: >=10/RPC ID: 2069162/User: L0306749/Form: P08:RC_Check Entity-Segment Relationship ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Installer hanged up on a fresh install of Ar System 7604 sp3
Hi Ravi, what is the Portmapper setting? If you have set it to yes, then for next install attempt, set it to F & use specific TCP port to run installer again. I suspect might be an issue while assigning the port to AR. Regards, Mayuresh On Tue, Oct 16, 2012 at 5:48 AM, Wcandro Roy wrote: > ** Hi, > > You may like to check eventvwr application log for some clue. Also, it's a > good idea to enable the logging in debug mode as Vaibhav suggested. > > Regards, > WCAndro > > On Mon, Oct 15, 2012 at 10:02 PM, vaibhav wadekar < > wadekar.vaib...@gmail.com> wrote: > >> ** You can start the installer in debug mode by pressing Control L during >> the start of the installer and at console you will see more output with >> install of ARSystem. >> >> Please confirm if you have your db in archive mode set on. >> >> Regards/Vaibhav >> >> On Mon, Oct 15, 2012 at 7:19 AM, Prasad nampally wrote: >> >>> ** >>> Hi, >>> I am trying to install BMC Remedy AR System 7604 SP3 on Windows 2008 R2, >>> Oracle DB , the installer got hanged up restarting the AR Server Service, >>> their is notting i can see in the install log AR Error or Monitor log. The >>> AR System Service came up with a memory 60MB isn't should be some whee >>> about 500 to 600Mb on a fresh install. Did any came across this kind of >>> issue on a fresh install. >>> At the database level is their any session limit that need to be set at >>> the time of installing AR server? >>> Thanks >>> Ravi >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy ITSM - Demo gone wild!
Hi Claire, Enable User logs along with API/SQL logging you should get the require information. Regards, Mayuresh On Wed, Dec 19, 2012 at 7:26 PM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > When our system was installed, Demo had no password since that is the > default. > > I reset the Demo password in the User form. > > Demo keeps trying to log into the system and of course the blank password > fails. Is there anywhere I can look to see where "Demo" has been put as > the admin user? Something is using Demo and failing. 12176 times in the > last 20 days. > > > > ITSM 7.6.04 SP2 > ARS 7.6.04 SP3 > Oracle 11.2.0.3.0 - 64bit Production > Win 2008 Server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > claire.sanf...@memorialhermann.org > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Anyone on the list ever tried the "TC Malloc" fix for ARS (Applies to Linux ARS Servers Only)?
If there are any product issues, they may not be resolved using TCMalloc. Getting pstack on core file along with api/sql/filter & thread logging will help. On Mon, Jan 14, 2013 at 8:34 AM, Simon Ellis wrote: > ** > > We implemented this back in October within our redhat environment. It > does work. However we are still experiencing memory issues when any system > process crashes and armonitor recovers. A couple of times when the recon > process crashed with a signal 11, the memory manager cannot handle it and > the physical memory justs goes up and up until eventually it gives up and > we have to restart the application. > > ** ** > > But with everything okay these settings do work. Reaching activities are > much better with tcmalloc installed. > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Garrison, Sean (Norcross) > *Sent:* Friday, 21 December 2012 5:10 a.m. > *To:* arslist@ARSLIST.ORG > *Subject:* Anyone on the list ever tried the "TC Malloc" fix for ARS > (Applies to Linux ARS Servers Only)? > > ** ** > > ** > > I am just curious if anyone has tried it and had any success with it … > > ** ** > > > https://kb.bmc.com/infocenter/index?page=content&id=KA347994&actp=search&viewlocale=en_US&searchid=1356018348156 > > > ** ** > > ** ** > > Thanks, > > ** ** > > Sean > > ** ** > > ** ** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 7.1 Patch 11 arplugin crashes when the filter consuming the web-service is invoked
You may want to collect API/SQL/Filter logs & see what's happening. 7.1 is out of support so, if there is something new problem which is causing it, then we are unlikely to get much help. However it's worth checking API/SQL/Filter logs to see where it's failing. On Tue, Oct 15, 2013 at 7:42 PM, lisa bumshteyn wrote: > ** > Hi Atul, > > You might remember me :) How is it going? When I was by them, I was > considering setting up Remedy to preload libumem, for better memory > management."arsystem" startup script on the QA environement should already > be set up to pre-load it. Look into it, let me know if you have any > questions. > > Thanks, > Lisa > On Tue, Oct 15, 2013 at 9:36 AM, Atul Vohra > wrote: > >> ** >> >> Hi >> >> I got on this project where the client has ARS 7.1 p11 (i know very old) >> with apache-tomcat-5.5.23 on solaris >> >> Whenever the code hits a filter to consume the webservice arplugin dies >> and get the following errors: >> Filter Log: >> Error while performing filter action: Error 8760 >> >> arerror.log >> 0 : AR System server terminated when a signal/exception was received >> by the server (ARNOTE 20) >> 11 >> 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) >> 0 : Unable to access thread local storage. (ARERR 8747) >> WriteWorkflowTraceLog() >> 0 : Unable to access thread local storage. (ARERR 8747) >> WriteWorkflowTraceLog() >> >> armonitor.log >> ARMonitor child process (pid:3844) died with 65280. >> ./arplugin >> >> When I do a a remedy restart: >> Error occurred during initialization of VM >> Too small initial heap >> >> Also I see the following error (stderr) when remedy crashes (not captured >> in the arerror.log or armonitor.log >> log4j:WARN No appenders could be found for logger >> (org.apache.axis.i18n.ProjectResourceBundle). >> log4j:WARN Please initialize the log4j system properly. >> >> >> Any clue as to what next would be appreciated. >> >> Thanks >> Atul >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Server Grp Installation
Hi, I believe there is no patch 8 for 7604. When you install 1st server in the group it obviously ask for DB details. First Server installation will create DB. For other servers in the group you need to chose Server Group option which will connect to the existing database. That time installer does not change anything on the DB side. Only AR related binaries & files are installed on the target AR Server box. HTH, Mayuresh On Wed, Jan 22, 2014 at 8:57 PM, S Test wrote: > Listeners, > > There is server grp option in installation does it ask for DB and DB home > path? > Does it connect or make changes to DB while it installs ? Pls let me know > > AR 7.6.4 patch 8 > Orcle 10 G > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Regarding the FTS issue on 8.1.01 ITSM server.
Hi Abhishek, Check below things - 1. Is your FTS Plugin config running? 2. Do you see any records in ft_pending table at DB side? If you have large number of records try deleting them & commit the change & retry the operation. 3. Check FTS related entries in ar.conf. 4. If you can share arftsplugin.log, ar,conf, arerror.log then it would be great. Regards, Mayuresh On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand wrote: > Sub – Reg. the FTS issue. > > Steps to Reproduce – While navigating to the Server Info -> FTS tab -> > Reindex check box. > On applying the Reindex we are getting the error:- > > Full text indexing is disabled -- > turn on full text indexing and retry your operation : > 234 (ARERR 678) > > Analysis completed – > > 1. The FTS config. Is enabled in ar.conf. file and it’s a single > server environment. > > 2. Also while navigating to the AR System config. Page -> FTS Config > – the config is present for the single server as required(searcher/indexer). > > 3. The directory for the FTS Collection/config. is also configured as > required. > > Also no trace route in the corresponding FTS > indexer/arftsindex/arerr/arftsplugin.log. > > Any support will be highly appreciated. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Regarding the FTS issue on 8.1.01 ITSM server.
what's the value of below parameter in ar.conf? *Full-Text-Server-Name:* *I hope this name is correct.* On Mon, Jun 2, 2014 at 2:37 PM, Abhi$hek wrote: > ** > Hi Mayuresh, > > Thanks for your kind response. > PFB my inline comment for your queries. > > > On Mon, Jun 2, 2014 at 2:21 PM, Mayuresh Wagh > wrote: > >> ** >> Hi Abhishek, >> >> Check below things - >> >> 1. Is your FTS Plugin config running? YES >> >> 2. Do you see any records in ft_pending table at DB side? If you have >> large number of records try deleting them & commit the change & retry the >> operation. >> >> 900 records are present in FT pending so does it require any > deletion operation. > > >> 3. Check FTS related entries in ar.conf. >> Its configured properly. >> > > >> 4. If you can share arftsplugin.log, ar,conf, arerror.log then it would >> be great. >> > I checked all the above logs but no luck till now. > >> >> Regards, >> Mayuresh >> On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand >> wrote: >> >>> Sub – Reg. the FTS issue. >>> >>> Steps to Reproduce – While navigating to the Server Info -> FTS tab -> >>> Reindex check box. >>> On applying the Reindex we are getting the error:- >>> >>> Full text indexing is disabled -- >>> turn on full text indexing and retry your operation : >>> 234 (ARERR 678) >>> >>> Analysis completed – >>> >>> 1. The FTS config. Is enabled in ar.conf. file and it’s a single >>> server environment. >>> >>> 2. Also while navigating to the AR System config. Page -> FTS >>> Config – the config is present for the single server as >>> required(searcher/indexer). >>> >>> 3. The directory for the FTS Collection/config. is also configured >>> as required. >>> >>> Also no trace route in the corresponding FTS >>> indexer/arftsindex/arerr/arftsplugin.log. >>> >>> Any support will be highly appreciated. >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > > > > Regards, > Abhishek Anand > > <http://www.vyomlabs.com/> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: WebService Logs through arjavaplugin.log
Hi Neha, where did you put the word debug exactly? Please search below string in your log4j file & replace word warn with debug. Plugin restart is required. I think you also need to decide what all values you need to put in the debug mode. For example - I tested this & found debug level is set when I restarted my plugin process. 2014-06-03 11:37:01,326 DEBUG [Cache] com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - retrieveChunkingData: received data len= 809 2014-06-03 11:37:01,326 DEBUG [Cache] com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - retrieveChunkingData: headerLen=0 buffer len=809 2014-06-03 11:37:01,326 DEBUG [Cache] com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - postProcess: compressed data, len=809 2014-06-03 11:37:01,326 DEBUG [Cache] com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - postProcess: decompressed data, len=4591 2014-06-03 11:37:01,331 DEBUG [Cache] com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - arChunkingCall: Done with postProcess via com.bmc.arsys.api.ProxyJRpc@7dd41116 2014-06-03 11:37:01,333 DEBUG [Cache] com.bmc.arsys.utils.ProcessUtil (?:?) - ProcNumber 73 via com.bmc.arsys.api.ProxyJRpc@7dd41116 for VW-PUN-CUS-SP03, with chunking 1 round call, succeed. -API arcall takes 209 milliseconds. 2014-06-03 11:37:01,333 DEBUG [Cache] com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - ProcNumber 73 via com.bmc.arsys.api.ProxyJRpc@7dd41116 for VW-PUN-CUS-SP03, with chunking 1 round call, succeed. -API arcall 2014-06-03 11:37:01,593 DEBUG [Cache] com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - arChunkingCall: Processor=com.bmc.arsys.api.a.g@2ac02d83, Proc Number=73, Round Number=1 via com.bmc.arsys.api.ProxyJRpc@7dd41116 HTH, Mayuresh On Tue, Jun 3, 2014 at 11:15 AM, Neha Khandelwal wrote: > Hi List, > > I need your assistance once again for following scenario- > > My Remedy application is accessing 3rd party application WebService. I > need to get logs of XML input which we are sending to 3rd party. > As much as I know, this can be achieved by enabling "DEBUG" mode of > plugin log. I have performed following steps to take XML logs- > > 1. In log4j_pluginsvr.xml file, change PriorityValue of pluginlog to > "debug" > 2. After setting it , restart plug in log by this- >1. Find how many arplugin processes are running- ps -ef |grep arplug >2. Kill each process as : kill -9 <> >3. Its father process then automatically will restart plugin process. > > > After performing above steps, still I am not able to get XML Input Logs in > arjavaplugin.log file. > Can you please assist me, which step I have missed to achieve the purpose? > > Regards > Neha Khandelwal > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Plugin Issue
Hi Suresh, It could be related to server-name and server-connect-name parameters. Are they configured properly? Server-Name should be LB or Server group alias name and Server-Connect-Name should be individual server name with FQDN. HTH, Mayuresh On Wed, Jun 4, 2014 at 10:29 PM, ersureshbe wrote: > Hi Team, > > Greetings. Recently, we are facing below issue from arerror.log. When we > get > this error, we need to restart the ARS then finally working fine. It's > frequently occuring ànd creating more business impact. > > We are Remedy server group. Version : 8.1. > > Tue Jun 03 07:10:12 2014 ServerGroup : Cannot establish a network > connection to the AR System Plug-In server (ARERR 8760) > Tue Jun 03 07:10:12 2014 AnalyzeBulletinBoardData() > > Kindly advise to fix this issue. > > Regards, > > Suresh Loganathan > > > > -- > View this message in context: > http://ars-action-request-system.1093659.n2.nabble.com/AR-System-Plugin-Issue-tp7596979.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Active Directory Integration Problem
it would be depend upon what exactly you want to do. If you are looking for authenticate users using AD, please configure AREA Plugin. If you looking for use AD data in Remedy, please configure ARDBC Plugin. You can login to Support Web & check below link for AREA & ARDBC Plugin configuration. https://docs.bmc.com/docs/display/public/ars8000/Using+the+AREA+LDAP+plug-in https://docs.bmc.com/docs/display/public/ars8000/Configuring+the+ARDBC+LDAP+plug-in HTH Mayuresh On Tue, Jan 22, 2013 at 10:17 AM, rajkiran Alle wrote: > Can you please send me some documentation how to hook up the vendor form > to AD if you have any, so that i will try to build the logic. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Active Directory Integration Problem
Make sure Directory Page Size & Base DN for Discovery parameters are set properly. I think what you are getting data in chunk. I believe ARPlugin logging will help in identifying the root cause. On Fri, Jan 25, 2013 at 3:40 AM, rajkiran Alle wrote: > Hi Guys, > > I created a vendor form to bring the data from LDAP but total we have some > thing 100,000 records in LDAP but when i do search in Remedy vendor form > its showing me only 33,000. Is there any reason for this ? > > Thanks > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Messages Form Indexes?
Hi Honduras, Check Email Engine Error log form & Email Engine attachment form. How many records you have in there? Enable API/SQL/Filter logging & perform a search. It should give you some idea as where search is taking time. HTH ~M On Tue, Feb 12, 2013 at 10:26 AM, Walunjkar, Parshuram < parshuram_walunj...@bmc.com> wrote: > ** > > Yes OOB 2 indexes are present. > > Regarding search is slow can you please check API as well as SQL logs. > > > > ** ** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Drew Shuller > *Sent:* 11 February 2013 10:44 > *To:* arslist@ARSLIST.ORG > *Subject:* Email Messages Form Indexes? > > ** ** > > ** Good morning! Could anyone confirm what indexes are OOB on the Email > Messages form? > > AR Server 7.5 Patch 008, MS SQL 2008 DB > > The first index contains 7 colums: Mailbox ID, Message Type, Priority, > Send Message, Parse Message, Message ID and Execute/Send at. Is this OOB? > > The second index is one field, the Unique Identifier. The third one I just > created with one field, Create Date. > > There are 3500 records in that form and an unqualified search is taking > over 30 seconds. A search on create-date >= $DATE$ takes only slightly less > time. > > Drew > Honduras > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: armonitor config questions
The first line might be #/opt/bmc/7604/bin/arservdsd -s ARS7604 -i /opt/bmc/7604 which stands for DSO. By default, this line is commented out. If you wish to use DSO, then un-comment this line & add DSO license. You will have to restart AR process. Unless you add the DSO license, you will not get the DSO configuration tab in Server Admin Console. On Thu, Feb 14, 2013 at 9:02 PM, Brittain, Mark wrote: > ** > > Hi All, > > ** ** > > I am running ARS 7.6.04 with ITSM 7.6.04 in a server group and still have > a lot to learn about all three. BMC did the install. And looking at the > armonitor.conf file I see there are several lines commented out. Not sure > why so I have a couple of questions. > > ** ** > > If these were not commented out what would be running? ** ** > > If I removed the pound would this process just start running or would I > need to restart the AR Server? > > If I update the config file on the primary AR Server, is the other server > in the group automatically updated or do I need to change both? > > ** ** > > #opt/bmc/ARSystem/bin/arservsd –s -I /opt/bmc/ARSystem > > #opt/bmc/ServiceLevelManagement/bin/slmbr.sh > > #opt/bmc/ServiceLevelManagement/bin/slmcollsvc.sh > > ** ** > > Thanks > > Mark > > ** ** > > *Mark Brittain* > > Remedy Developer > > ITILv3 Foundation > > *NaviSite – **A Time Warner Cable Company* > > mbritt...@navisite.com > > Office: 315-453-2912 x5335 > > Mobile: 315-882.5360 > > ** ** > > -- > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: taking time to retrieve CI
Api/sql/filter logs should help. Did u try them? sent from my Galaxy Nexus On Feb 21, 2013 8:00 PM, "Rajesh Nair" wrote: > ** > > ARSYSTEM 7.6.04 sp2 on unix > Oracle 11 > > We facing issue wherein system is taking around 1-2 min to retrieve the > service CI menu. > Have checked the logs but nothing till date. > This is happening for incident console > If is somewhere else i need to check > > Regards > Rajesh > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: armonitor config questions
Ignore slmcollsvc service. You should enable slmbr service. That will start SLM on this box. AR server service restart is required. sent using Galaxy Nexus On Mar 9, 2013 3:11 AM, "Brittain, Mark" wrote: > OK, so these two are commented out but I have several agreements/service > targets running that were set up right after the install. Now I need to add > some more, which of these do I comment in? > > #opt/bmc/ServiceLevelManagement/bin/slmbr.sh > #opt/bmc/ServiceLevelManagement/bin/slmcollsvc.sh > > Thanks > Mark > > > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of patchsk > Sent: Thursday, February 14, 2013 10:48 AM > To: arslist@ARSLIST.ORG > Subject: Re: armonitor config questions > > ** 1. After you make any changes to armonitor.conf you need to restart > arserver. > 2. If a line commented out before restarts ARS then that particular > componenet will not start during ARS startup. > 3.If a line is commendted out after starting ARS untill you restart ARS > again there is no impact. > 4.Any conf changes you make to armonitor or ar.conf you have to manually > synch across all servers in the servergroup. >There is no inbuilt mechanism that ARS would synch those changes. > 5. The first line (arserverd) is the actual ARServer. If you comment out > nothing is going to work because every process depends on this one. Unless > you are using this server for only email engine looking at different ARS. > Second and Third lines are for Service Level Mgmt(Business rules and > collector) processes. > > > On Thursday, February 14, 2013 7:32:19 AM UTC-8, Remedy_Mark wrote: > ** > Hi All, > > I am running ARS 7.6.04 with ITSM 7.6.04 in a server group and still have > a lot to learn about all three. BMC did the install. And looking at the > armonitor.conf file I see there are several lines commented out. Not sure > why so I have a couple of questions. > > If these were not commented out what would be running? > If I removed the pound would this process just start running or would I > need to restart the AR Server? > If I update the config file on the primary AR Server, is the other server > in the group automatically updated or do I need to change both? > > #opt/bmc/ARSystem/bin/arservsd –s -I /opt/bmc/ARSystem > #opt/bmc/ServiceLevelManagement/bin/slmbr.sh > #opt/bmc/ServiceLevelManagement/bin/slmcollsvc.sh > > Thanks > Mark > > Mark Brittain > Remedy Developer > ITILv3 Foundation > NaviSite – A Time Warner Cable Company > mbritt...@navisite.com > Office: 315-453-2912 x5335 > Mobile: 315-882.5360 > > > > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: records in CAI:Events
There might be an issue with CAI plugin. Do u see any errors in arjavaplugin logs? What AR version u r on? Please check arjavaplugin logs first. Also setting this log file to debug would help. sent using Galaxy Nexus On Mar 7, 2013 6:41 PM, "Vinay Kumar Anumula" wrote: > Hi All, > > Hope all are doing well. > > We are frequently getting the records releated to the event > SRM_IN_APP_REQUEST_CLOSED in the CAI:events. > This will be seperate daily activity for us to monitor this,because we are > getting 100..200 sometimes 400 records. > We are changing the status of the event to "Complete" so that record is > removed from the form. > > Is there any mitigation or anybody faced like this issue.Any point from > you would be really helpful for us. > > Thanks in advance!! > > Regards, > Vinay > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Taking a database backup with ARServer running.
You should be able to do that. It would be transparent to AR. Online backup is possible. Check with DBA. sent using Galaxy Nexus On Apr 11, 2013 2:29 PM, "team.rem...@libero.it" wrote: > Hi All, > Is there a remedy command that place the ARServer in a "consistent state" > so i > can freely backup the underlying database throught database native tools > without the need of shutting down the ARServer? > The goal is to take a database backup with application consistency having > the > ARServer up&running, minimizing the downtime. > Is there any way? > > Thanks in advance, > Ale. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Taking a database backup with ARServer running.
BTW its DB activity and not AR. Remedy does not have inbuilt mechanism to backup underlying DB. sent using Galaxy Nexus On Apr 11, 2013 6:12 PM, "Mayuresh Wagh" wrote: > You should be able to do that. It would be transparent to AR. Online > backup is possible. Check with DBA. > > sent using Galaxy Nexus > On Apr 11, 2013 2:29 PM, "team.rem...@libero.it" > wrote: > >> Hi All, >> Is there a remedy command that place the ARServer in a "consistent state" >> so i >> can freely backup the underlying database throught database native tools >> without the need of shutting down the ARServer? >> The goal is to take a database backup with application consistency having >> the >> ARServer up&running, minimizing the downtime. >> Is there any way? >> >> Thanks in advance, >> Ale. >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: R: Re: Taking a database backup with ARServer running.
So you are concerned about the AR performance? If that is the case; then it shouldn't be the issue. Schedule backup during non peak hours. sent using Galaxy Nexus On Apr 11, 2013 6:21 PM, "team.rem...@libero.it" wrote: > ** > > I know that I can take the DB backup even if the ARServer is running. > > This isn't my question (I'm also the DBA, I know that I can and I know how > to do this ). > > The matter is if I can consider the ARServer "application consistent" > because it's running. > > > > > Messaggio originale > Da: mayurbw...@gmail.com > Data: 11-apr-2013 14.47 > A: > Ogg: Re: Taking a database backup with ARServer running. > > ** > > BTW its DB activity and not AR. Remedy does not have inbuilt mechanism to > backup underlying DB. > > sent using Galaxy Nexus > On Apr 11, 2013 6:12 PM, "Mayuresh Wagh" wrote: > >> You should be able to do that. It would be transparent to AR. Online >> backup is possible. Check with DBA. >> >> sent using Galaxy Nexus >> On Apr 11, 2013 2:29 PM, "team.rem...@libero.it" >> wrote: >> >>> Hi All, >>> Is there a remedy command that place the ARServer in a "consistent >>> state" so i >>> can freely backup the underlying database throught database native tools >>> without the need of shutting down the ARServer? >>> The goal is to take a database backup with application consistency >>> having the >>> ARServer up&running, minimizing the downtime. >>> Is there any way? >>> >>> Thanks in advance, >>> Ale. >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy - ARS 7.6.04 SP4 Install Fails
Hi,
Please check arerror.log file for more details.
Are you able to login with your ARAdmin user & password thru Oracle Client
Libraries?
I think password has expired & you need to reset it.
Regards,
Mayuresh
On Thu, Apr 25, 2013 at 4:05 AM, vaibhav wadekar
wrote:
> **
> Are you installing againest existing Pre-Created Tablespace or are you
> creating a new Tablespace with Install?
>
> Based on the error, it appears that either the accout is locked or have
> bad password.
>
> You can start the installer in Debug mode and verify the same at the
> Database Screen whether that steps is passed or failed.
>
> To start the installer in Debug mode,
>
> try running setup.bin and when the installer launches, try pressing
> Control + L key of your keyboard.
>
>
> Hope this helps.
>
> Regards,
> Vaibhav Wadekar
>
>
>
>
> On Wed, Apr 24, 2013 at 9:44 AM, Sanford, Claire <
> claire.sanf...@memorialhermann.org> wrote:
>
>> **
>>
>> Trying to go from:
>>
>> ** **
>>
>> ITSM 7.6.04 SP2
>>
>> ARS 7.6.04 SP3
>>
>> Oracle 11.2.0.3.0 - 64bit DEV
>>
>> Win 2008 VMServer
>>
>> ** **
>>
>> To
>>
>> ** **
>>
>> ITSM 7.6.04 SP4
>>
>> ARS 7.6.04 SP4
>>
>> Oracle 11.2.0.3.0 - 64bit DEV
>>
>> Win 2008 VMServer
>>
>> ** **
>>
>> ** **
>>
>> I am trying to install ARS 7.6.04 SP4 It never asks if I am upgrading. The
>> system bombs out at the very end. It tells me that the database
>> information is incorrect. I looked in the BMC KB and all I could find
>> there was that my server name was too long!
>>
>> ** **
>>
>> FQDN - xxRemedy7tx.xx.org
>>
>> Alias - xxRemedy7tx.xx
>>
>> ** **
>>
>> I used the standard xx#x# password.
>>
>> ** **
>>
>> Any ideas?
>>
>> ** **
>>
>> *BMC KB Solution:* * *
>>
>> *You need to have the short server name for the Server Name field during
>> the SP4 installer.*
>>
>> * *
>>
>> *Database access errors are another possible cause, check the install
>> log for messages such as:*
>>
>> *{Description=[Failed to check database connection,DB
>> server],Detail=[ORA-01017: invalid username/password; logon denied]}*
>>
>> * *
>>
>> *The database error is likely the password is incorrect and it is
>> recommended to type the password even if you see the password field already
>> populated.*
>>
>> ** **
>>
>> ** **
>>
>> *Error Messages at the end of the install:*
>>
>> 1) LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to get
>> database connection],Detail=[[SQLERRORCODE]=1017 [SQLMESSAGE]=ORA-01017:
>> invalid username/password; logon denied]}
>>
>> ** **
>>
>> ** **
>>
>> 2) THROWABLE EVENT {Description=[Failed to execute
>> prepareConnection],Detail=[Failed to prepare db connection
>>
>> ERROR CODE=1017
>>
>> MESSAGE=ORA-01017: invalid username/password; logon
>> denied
>>
>> SQL STATE=72000]}
>>
>> ** **
>>
>> Throwable=[java.sql.SQLException: ORA-01017: invalid username/password;
>> logon denied
>>
>>
>> oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:119)
>>
>>
>> oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:115)*
>> ***
>>
>> oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:221)
>>
>>
>> oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:467)
>>
>> oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:409)
>>
>> oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:401)
>>
>>
>> oracle.jdbc.driver.T4CTTIoauthenticate.receiveOauth(T4CTTIoauthenticate.java:852)
>>
>>
>> oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:427)
>>
>> oracle.jdbc.driver.PhysicalConnection.(PhysicalConnection.java:493)
>>
>>
>> oracle.jdbc.driver.T4CConnection.(T4CConnection.java:198)
>>
>>
>> oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:29)
>>
>>
>> oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:502)
>>
>> java.sql.DriverManager.getConnection(Unknown Source)
>>
>> java.sql.DriverManager.getConnection(Unknown Source)
>>
>>
>> com.bmc.install.utility.jdbc.impl.OracleDatabaseHelperImpl.getConnection(OracleDatabaseHelperImpl.java:74)
>>
>>
>>
>> com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:247)
>>
>>
>>
>> com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:210)
>>
>>
>>
>> com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.prepareConnection(ARServerManageDatabaseBusinessTask.java:595)
>>
>>
>>
>> com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.processDBVendorTablesSqlFile(ARServerManageDatabaseBusinessTask.java:773)
>>
>>
>>
>> com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.execute(ARServerManageDatabaseBusinessTask.java:101)
>>
>>
>> c
Re: Oracle-Two-Task in Oracle LoadBalanced Oracle DB
Hi Sonia, How to do you connect to see both the DB instances? As far as connection is concerned from the AR Side, AR will connect to single instance only. However since this is load balanced if that particular instance is down, then AR will retry the connection & connects to the other instance. This will keep your ARS up & running without any issues. Does that answer your query? On Wed, May 8, 2013 at 10:05 AM, Jennifer Varkey wrote: > ** > Hello All, > > I have the following entries in the tnsnames.ora > > ORCL = > (DESCRIPTION = > (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_125)(PORT = 1521)) > (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_126)(PORT = 1521)) > (LOAD_BALANCE = yes) > (CONNECT_DATA = > (SERVER = DEDICATED) > (SERVICE_NAME = orcl) > ) > > Now, in the ar.conf the parameter for Oracle-Two-Task is "orcl". > > When I connect I get to see data from both the DB instances. > > How do I configure settings in ar.conf so that it connects to just one > instance in a load-balanced Oracle environment? > > Regards, > Sonia > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Read timed out error on web services
There was a known issue where Web service API times out after 40 seconds. This was fixed in 7.5. Please collect API/SQL/Filter logging & check if you see the same issue. What's the default time out set for Plug-in? The fix was provided to use Server-Plugin-Default-Timeout values which was earlier hard coded. I don't think this was fixed in 7.1code line. On Fri, May 24, 2013 at 5:06 PM, Yelizaveta Bumshteyn wrote: > Hi All, > > Hoping to get some help here. The client has a web service from an > external system that they consume. For the most part it works well but > sporadically the response takes a while to come back, which results in the > "java.net.SocketTimeoutException: Read timed out" error. When the error > occurs, the Plugin server bounces. There's no rhyme or reason to which > requests take a while to respond and which ones are for the most part > instantaneous. The same request that failed can then be sent through in no > time without any issues. > > I've tried testing the web service through a 3rd party utility and I see > the same delay in responses periodically. However, it seems that in Remedy > that delay in response crashes the Plugin process. Raising the timeout > limit dodes not make a difference as it just takes longer to come back with > that message. > > Heres' some info about the system > Version: 7.1 Patch 5 > OS: Solaris > DB: Oracle 10.2 > > My thought was to play around with the Plugin-Filtr-API-Threads setting. > They currently have it set at 10 20. Any help would be appreciated. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Development server issues - more
is it Windows or UNIX? Who owns the arserverd process? On Tue, May 28, 2013 at 3:43 AM, Kapil Banwari wrote: > ** > > Check armonitor.log, do you see arserver or any other process is dying?*** > * > > ** ** > > What is the Cache-Mode set to ? Set it to 0 if not already set for > Production box. > > ** ** > > I hope that you are not using the same box for 7604 which you have used > for 6.3, as it takes more memory and CPU, so check you are not running out > of memory. > > ** ** > > Also for running ARServer being slow, enable sql/api logging and analyze > them via log analyzer to see if there are any long running api’s going on? > > > ** ** > > Other possibility , also check at the db level, if your DBA is seeing some > type of locks? > > ** ** > > Regards > > Kapil Banwari > > ** ** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark > *Sent:* Wednesday, January 30, 2013 3:12 AM > *To:* arslist@ARSLIST.ORG > *Subject:* FW: Development server issues - more > > ** ** > > ** > > As a follow up to my earlier posting, I attempted to shutdown the AR > Server and this is what I got. Never had this happen on 6.3. Any > suggestions welcome > > ** ** > > Action Request System shutdown in progress. > > Action Request System Monitor shutdown failed. > > Action Request System Server shutdown failed. > > Action Request System Dispatcher shutdown failed. > > Java Plugin Server shutdown failed. > > Action Request System Assignment engine shutdown failed. > > The following processes could not be stopped and may need to be stopped > manually: > > ** ** > > Mark > > ** ** > > *From:* Brittain, Mark > *Sent:* Tuesday, January 29, 2013 4:22 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Development server issues > > ** ** > > Hi All, > > ** ** > > I am having problems with my development server. Usually runs slow and now > I cannot log on. Looking in the arerror.log I can see a series of errors > like the ones below. Is this an indication of an AR Server issue, database > issue, or something else. > > ** ** > > Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or > name field in a parameter) is empty. ARERR - 102 > > Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to > busy server -- retry the operation ()ARERR - 93 > > Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to > busy server -- retry the operation () ARERR - 93 > > ** ** > > ARS 7.6.04 SP3 > > ** ** > > Thanks > > Mark > > ** ** > > *Mark Brittain* > > Remedy Developer > > ITILv3 Foundation > > *NaviSite – **A Time Warner Cable Company* > > mbritt...@navisite.com > > Office: 315-453-2912 x5335 > > Mobile: 315-882.5360 > > ** ** > > ** ** > -- > > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy architecture
· Can an On-Premise ITSM system has its DB on cloud (connected using a high speed VPN pipe where latency is not more than 10 milli-seconds) This would be possible, provided you adhere to compatibility matrix of a specific version you intent to deploy. · From an architecture standpoint can I have my ITSM app and mid-tier server on Linux but DB as MS SQL Not possible. Do you have MS SQL Client libraries which can connect from your Linux box to MS SQL DB Server? On Mon, Aug 19, 2013 at 2:21 PM, Bhupesh Gupta wrote: > ** > > · Can an On-Premise ITSM system has its DB on cloud (connected > using a high speed VPN pipe where latency is not more than 10 milli-seconds) > > · From an architecture standpoint can I have my ITSM app and > mid-tier server on Linux but DB as MS SQL > > > -- > Regards, > Bhupesh Gupta > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 94 on Global Search
You will need find out weather FTS plugin is running or not. How much data do we see in FTS pending form in the database? Having huge number of records can cause plugin performance issues. sent using Galaxy Nexus On Aug 8, 2014 4:12 PM, "Jennifer Varkey" wrote: > ** > Hello All, > > We are on ARS 7.6.04 SP2 / ITSM 7.6.04 SP2. > > Windows /SQL Server > > When performing a search on the Global Search field, we always get the > ARERR 94 message. > > Timeout during database query - ONC/RPC call time out (ARERR 94). > > Please let me know the areas to look for. I have tried looking at the FTS, > ARERR logs, nothing that can give me any clues!! > > Any queue parameter needs to be changed? > > Please let us know. > > Regards, > Sonia > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 94 on Global Search
Here are some of the other key points you may want to consider in such type of issues. 1. Is this server group configuration? 2. What is the size of the collection directory? 3. How many records do we have in ft_pending form in the DB? There is no corresponding form in AR for this one. You will have to check it directly in the database. 4. It would be interesting to find out if FTS Plugin is running? If it is, is it actually processing any data? 5. Check the arftsplugin.log & fts.log files for more info. 6. Try netstat -aon| findstr 9998 (search for this port in your ar.cfg file- ARSYS.ARF.FTS alias entry) HTH, Mayuresh On Sun, Aug 10, 2014 at 4:41 PM, Mayuresh Wagh wrote: > You will need find out weather FTS plugin is running or not. How much data > do we see in FTS pending form in the database? Having huge number of > records can cause plugin performance issues. > > sent using Galaxy Nexus > On Aug 8, 2014 4:12 PM, "Jennifer Varkey" wrote: > >> ** >> Hello All, >> >> We are on ARS 7.6.04 SP2 / ITSM 7.6.04 SP2. >> >> Windows /SQL Server >> >> When performing a search on the Global Search field, we always get the >> ARERR 94 message. >> >> Timeout during database query - ONC/RPC call time out (ARERR 94). >> >> Please let me know the areas to look for. I have tried looking at the >> FTS, ARERR logs, nothing that can give me any clues!! >> >> Any queue parameter needs to be changed? >> >> Please let us know. >> >> Regards, >> Sonia >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Wrong escalation execution time
how much data this escalation is suppose to process? Note that you are running it every minute. You can try below approach. 1. Put this escalation on a separate escalation pool.. 2. Try running it during the off peak business hours (when there is less load on the server) 3. Enable Escalation, API/SQL/Filter logs at the scheduled time of the escalation run & see what activity is been performed at that time. HTH, Regards, Mayuresh On Sun, Aug 24, 2014 at 4:26 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt < mahmoud.mahdy-moha...@vodafone.com> wrote: > ** > > Any updates..?? > > > > *From:* Mahmoud Mahdy-Mohamed, Vodafone Egypt > *Sent:* Tuesday, August 19, 2014 12:05 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Wrong escalation execution time > > > > Dears, > > Kindly help as I’m facing a critical issue, the escalations are running > randomly regardless the execution time that it should execute in. For > example I have escalation that has to run every *minute* however it is > running after *30 min* which causes a delay in other related work flows. > > Note:- I’m using 7.6.04 SP4 > > > > *Thanks,* > > *Best Regards,* > > > > *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation > *Technology | Products & Services Delivery* > *Phone:* +20(0)1004999638 > * Mail:* *mahmoud.mahdy-moha...@vodafone.com > * > > > > > * > > The content of this document is classified as Vodafone Egypt S.A.E. > Confidential and Proprietary Information. > > The recipient hereby is committed to hold in strict confidence the > contents of this (e-mail, document, information) and not to disclose to any > third party without the prior written consent of Vodafone Egypt S.A.E. > Recipient will be held liable for any unauthorized disclosure. > > If you have received this message in error, please notify the sender by > return e-mail and delete the message in its entirety, including any > attachments. > > http://www.vodafone.com.eg > > > * > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR Plugin Error - 8760
You need to make sure 9556 port is not used by any other app. Try Netstat -aon |findstr 9556 & see what pid you get. Check relevant pluginsvr_config.XML for configuration along with at.conf and armonitor.conf. HTH, Mayuresh sent using Galaxy Nexus On Aug 30, 2014 4:16 PM, "Suresh Loganathan" wrote: > ** > Hi Experts, > > Recently, we are getting the ar plugin error when i logged into remedy > overview console. Please refer below error message. > > Cannot establish network a connection to the AR system plugin server > (ARERR 8760). > > In the arerror log i can see below error information. > > > Cannot establish network a connection to the AR system plugin server > (ARERR 8760) server name (9556) BMC.ARDBC. Atrium.ServiceContext RPC > :Miscellaneoustli error - systeme error (Connection Refused). > > Can you please help to resolve this error. > > Regards, > > Suresh Loganathan. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server & not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand wrote: > Hi Team, > > > We have created the KA in Knowledge mgmt. app. and even after changing the > status to Published. > Not able to search them in the list. > Also other related articles are searched at ease but the newly created > were not retrieved in the list. > > > Regards, > Abhishek Anand > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, "Abhi$hek" wrote: > ** > FTS is working fine as required for the old articles but not working for > the newly created articles. > And also one thing noticed that the articles which are created yesterday > are now searchable. > > But still the Articles which are created today are not searchable as of > now. > > > > On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh > wrote: > >> ** >> check the FTS logging to find out whether the index is created for this >> record or not. Also is it a server group? Is it the case Article is >> searchable from 1 server & not from other(s)? >> >> >> >> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand >> wrote: >> >>> Hi Team, >>> >>> >>> We have created the KA in Knowledge mgmt. app. and even after changing >>> the status to Published. >>> Not able to search them in the list. >>> Also other related articles are searched at ease but the newly created >>> were not retrieved in the list. >>> >>> >>> Regards, >>> Abhishek Anand >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > > > > Regards, > Abhishek Anand > > <http://www.vyomlabs.com/> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
what is the AR server version & patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the configuration or environment? On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek wrote: > ** > The concern now is that only KA's which are one day old are searchable > only and recent created KA's are still not searchable. > > > On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek wrote: > >> Any clue on how to resolve it? >> >> >> On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh >> wrote: >> >>> ** >>> >>> It could be problem with the FTS writer server plugin performance. >>> >>> sent using Galaxy Nexus >>> On Sep 2, 2014 11:26 AM, "Abhi$hek" wrote: >>> >>>> ** >>>> FTS is working fine as required for the old articles but not working >>>> for the newly created articles. >>>> And also one thing noticed that the articles which are created >>>> yesterday are now searchable. >>>> >>>> But still the Articles which are created today are not searchable as of >>>> now. >>>> >>>> >>>> >>>> On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh >>>> wrote: >>>> >>>>> ** >>>>> check the FTS logging to find out whether the index is created for >>>>> this record or not. Also is it a server group? Is it the case Article is >>>>> searchable from 1 server & not from other(s)? >>>>> >>>>> >>>>> >>>>> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand >>>> > wrote: >>>>> >>>>>> Hi Team, >>>>>> >>>>>> >>>>>> We have created the KA in Knowledge mgmt. app. and even after >>>>>> changing the status to Published. >>>>>> Not able to search them in the list. >>>>>> Also other related articles are searched at ease but the newly >>>>>> created were not retrieved in the list. >>>>>> >>>>>> >>>>>> Regards, >>>>>> Abhishek Anand >>>>>> >>>>>> >>>>>> ___ >>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>>>> "Where the Answers Are, and have been for 20 years" >>>>>> >>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>> >>>> >>>> >>>> -- >>>> >>>> >>>> >>>> Regards, >>>> Abhishek Anand >>>> >>>> <http://www.vyomlabs.com/> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> >> >> -- >> >> >> >> Regards, >> Abhishek Anand >> >> <http://www.vyomlabs.com/> >> >> > > > -- > > > > Regards, > Abhishek Anand > > <http://www.vyomlabs.com/> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
You may want to log a Issue with BMC Remedy Support. I think this issue requires configuration check. Support should look at the arftsindex logging for find out what's happening. On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek wrote: > ** > Its 8.1.01 version. > And not working for long. > And its OOTB only. > > > On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh > wrote: > >> ** >> what is the AR server version & patch you have? Any fixes/hot fixes >> applied? Was it working fine? If yes, then what are the known changes made >> to the configuration or environment? >> >> >> On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek wrote: >> >>> ** >>> The concern now is that only KA's which are one day old are searchable >>> only and recent created KA's are still not searchable. >>> >>> >>> On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek wrote: >>> >>>> Any clue on how to resolve it? >>>> >>>> >>>> On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh >>>> wrote: >>>> >>>>> ** >>>>> >>>>> It could be problem with the FTS writer server plugin performance. >>>>> >>>>> sent using Galaxy Nexus >>>>> On Sep 2, 2014 11:26 AM, "Abhi$hek" wrote: >>>>> >>>>>> ** >>>>>> FTS is working fine as required for the old articles but not working >>>>>> for the newly created articles. >>>>>> And also one thing noticed that the articles which are created >>>>>> yesterday are now searchable. >>>>>> >>>>>> But still the Articles which are created today are not searchable as >>>>>> of now. >>>>>> >>>>>> >>>>>> >>>>>> On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh >>>>>> wrote: >>>>>> >>>>>>> ** >>>>>>> check the FTS logging to find out whether the index is created for >>>>>>> this record or not. Also is it a server group? Is it the case Article is >>>>>>> searchable from 1 server & not from other(s)? >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand < >>>>>>> abhi.masc...@gmail.com> wrote: >>>>>>> >>>>>>>> Hi Team, >>>>>>>> >>>>>>>> >>>>>>>> We have created the KA in Knowledge mgmt. app. and even after >>>>>>>> changing the status to Published. >>>>>>>> Not able to search them in the list. >>>>>>>> Also other related articles are searched at ease but the newly >>>>>>>> created were not retrieved in the list. >>>>>>>> >>>>>>>> >>>>>>>> Regards, >>>>>>>> Abhishek Anand >>>>>>>> >>>>>>>> >>>>>>>> ___ >>>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>>>>>> "Where the Answers Are, and have been for 20 years" >>>>>>>> >>>>>>> >>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> >>>>>> >>>>>> >>>>>> Regards, >>>>>> Abhishek Anand >>>>>> >>>>>> <http://www.vyomlabs.com/> >>>>>> >>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>> >>>> >>>> >>>> -- >>>> >>>> >>>> >>>> Regards, >>>> Abhishek Anand >>>> >>>> <http://www.vyomlabs.com/> >>>> >>>> >>> >>> >>> -- >>> >>> >>> >>> Regards, >>> Abhishek Anand >>> >>> <http://www.vyomlabs.com/> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > > > > Regards, > Abhishek Anand > > <http://www.vyomlabs.com/> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CAI Event Records
Hi, There are many known issues around this Plugin. I think putting latest binary of this plugin should help resolving known issues. Then we need to monitor this form & see if records are getting piled up. Regards, Mayuresh On Wed, Sep 10, 2014 at 1:47 AM, BradRemedy wrote: > ** > Hi All > > We are busy with our upgrade plans to version 8.x however we are having a > problem on our current live environment which is running 7.5 patch 003 (yes > I know it is old however it has been sort of stable up to now). > > We had a problem where the arplugin.exe process kept failing on our live > server. After some investigation we found that a entry in the CAI:Events > form may have been causing the issue. Once we removed the record the > arplugin.exe process started fine. > > In the CAI Events form I had over 25 000 records - which doesn't seem > right. Some went as far back as 2010. > I backed up the records and then proceeded to delete all the records from > 2010 to 2014. So far everything has been stable - however I am wondering if > I should remove all the 2014 records as well ? > > Some of them are in a "New" status, some in "In Progress". All requests > are logging through fine to the back end form which is why we have never > really worried about this form in the past. > > Is it ok if I clear out this form as well as the CAI:EventParams form? > > Any advice or assistance would be appreciated. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Server side filter log not getting captured!
Hi Ayushi, What kind of logging you are expecting to see in filter.log? Is it the case that no filters are being fired & that's the reason you don't see anything in log file? Regards, Mayuresh sent using Galaxy Nexus On Sep 29, 2014 10:32 AM, "Ayushi Agrawal" wrote: > Hi List, > > Can any one please help me here? > > I am unable to capture server side filter log from. I am using the > following way to enable filter logs. > > AR System Administration-> AR System Administration Console > ->System->General -> Server Information->'Log Files' tab. But when I click > the 'View' button next to filter log, it simply shows: > > Attchment Size (KB) :0.0 > > Can you please assist me if I am missing anything here. > > Thanks in Advance, > Ayushi Agrawal > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Error installing 7.6.04 with MSSQL 2005
Hi David, Is DB local or Remote to AR Server? If it is remote, then are you able to connect to SQL DB using SQL Management studio? It would be good test to start with. Also is it 7.6.04 base version or you are trying any patch? Regards, Mayuresh On Fri, Dec 5, 2014 at 4:54 AM, David Charters < da...@charterstechnologies.com> wrote: > ** > > It has been a while since I did a 7.6.04 install with MSSQL 2005. > > My install keeps failing when it tries to connect to the database. > > I set the connection TCPIP to enabled and I enabled named pipes. > > It still keeps stopping and reads: > > • TCP/IP connection to the host ctarsweb using port number > 1433 failed. > > > > I did review the docs, but what am I missing? > > > > Thank You, > > > > David Charters > > Charters Technologies > > 317-331-8985 > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Error installing 7.6.04 with MSSQL 2005
it could be. I think you can directly install latest patch by running the installer. Have you try that yet? On Fri, Dec 5, 2014 at 8:40 AM, David Charters < da...@charterstechnologies.com> wrote: > ** > > DB and App are on the same server. I can connect fine with SQL Manager on > the server. From what I can tell it is the default port of 1433. > > I am installing the base version. Hmm I wonder if that is the issue? > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Mayuresh > Wagh > *Sent:* Thursday, December 04, 2014 8:11 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Error installing 7.6.04 with MSSQL 2005 > > > > ** > > Hi David, > > > > Is DB local or Remote to AR Server? If it is remote, then are you able to > connect to SQL DB using SQL Management studio? It would be good test to > start with. > > Also is it 7.6.04 base version or you are trying any patch? > > > > Regards, > > Mayuresh > > > > On Fri, Dec 5, 2014 at 4:54 AM, David Charters < > da...@charterstechnologies.com> wrote: > > ** > > It has been a while since I did a 7.6.04 install with MSSQL 2005. > > My install keeps failing when it tries to connect to the database. > > I set the connection TCPIP to enabled and I enabled named pipes. > > It still keeps stopping and reads: > > • TCP/IP connection to the host ctarsweb using port number > 1433 failed. > > > > I did review the docs, but what am I missing? > > > > Thank You, > > > > David Charters > > Charters Technologies > > 317-331-8985 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email engine not working
I think it could be email server authentication issue. Email engine supports only plain authentication. Check if something has changed on email server. Was it working at some stage? On Apr 25, 2015 12:09 PM, "Sandeep Pandey" wrote: > ** > Hi Experts, > > I am facing below issue in stderr.log. I am able to successfully restsrt > the services of ar email engine but outgoing email not triggering. The > error logs form I am not getting anything. > > Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork > SEVERE: Could not connect to :xxx.xxx.xxx > Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect > SEVERE: AUTHENTICATE failed. > javax.mail.AuthenticationFailedException: AUTHENTICATE failed. > at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) > at javax.mail.Service.connect(Service.java:275) > at javax.mail.Service.connect(Service.java:156) > at > com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) > > at > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) > > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) > at java.lang.Thread.run(Unknown Sourc > > Please help. Thanks. > > Sandy > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Private plugin and locating the same in logs
390695 is the Plugin RPC number. I think what you need to do is set Plugin log level to ALL & restart the Plugin Server. Check the Plugin logs & find the section where you see all Plugins are loaded. Do you see your plugin in there? BTW is it C Plugin or Java Plugin? Regards, Mayuresh. On Fri, May 29, 2015 at 4:59 PM, Jennifer Varkey wrote: > ** > Hello Ars gurus!! > > I have created a custom plugin, assigned it in a private thread (390695) > > Now, when I enable server side API, Thread, Filter, SQL, Plugin logs, I do > not see the mention of the private thread (390695). > > Though the plugin in working fine. > > Please advise how can I identify if the plugin in running in the private > thread 390695? > > Many thanks, > > Regards, > Sonia > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email service is not getting started. (Window server)
Are you able to start it with emailstart.bat file? Is new Java compatible with the AR/Email Server? On Tue, Aug 16, 2016 at 2:11 PM, Amit B wrote: > ** > Hello All, > > We have done Java upgrade and now AR email service is not coming up. When > we try to start it getting below error : > > The BMC Remedy Email Engine - 2 service on local computer > started and then stopped. Some services stop automatically if they are not > in use by other services or programs.” > > Could you please help us to resolve this issue? > > Regards, > > Amit > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Threads Min and Max
HI Thomas, I believe when AR Server service start it starts with Min number of threads & as the load goes up it start adding threads to cater requests. It can use max number of threads and cannot go beyond that number. Regards, Mayuresh On Wed, Feb 13, 2019 at 3:28 PM Thomas Miskiewicz wrote: > Hi Listers, > > in Server Information on Ports and Queues we got these settings: > > [image: 11845581.gif] > > What is the meaning of Min and Max, min in particular? I’ve seen the > suggestion to set it to 1 to 11 and other times 11 to 11. What the > difference? Both seems to work… > > > Thank you > > Thomas > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
