ARS 7.0.01 ITSM 7 - Performance - SLM SVTs
Hi Listeners We seem to be having a problem with performance and are trying to isolate the problem. One of the areas is the number of Service Targets we have. We have about 1400 Service Targets and are slowly increasing and we are fearing that this number of Service Targets may be hampering the performance. How many Service Targets do you guys have? Your input would be much appreciated. Thanks *Melanie Snayer* ***BMC Remedy Technical Consultant* ***African Legend Indigo* ***Tel +27116360368* ***Mobile +27825686205* *Web **www.alindigo.com* http://www.alindigo.com/ [image: cid:image001.gif@01C86808.DDBF0690] This e-mail and attachments relating thereto, is intended for the above-mentioned recipient. If you have received this e-mail in error, kindly notify the sender and delete it immediately as it contains information relating to the official business of African Legend Indigo (Pty) Limited, which is confidential, legally privileged and proprietary to African Legend Indigo (Pty) Limited. African Legend Indigo (Pty) Limited does not own and endorse any other content. The views and opinions expressed in this e-mail are those of the sender unless clearly stated as being those of African Legend Indigo (Pty) Limited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy - Copy to Archive and Delete from Source
Hi Susan Thanks so much for this info. What database are you running on and on what platform? Mel On 3/26/08, Susan Palmer [EMAIL PROTECTED] wrote: ** Mel, I have found that for 'us' keeping less than 100k Help Tickets or Tasks in those forms keeps performance at an acceptable level. You have to remember that all workflow is affected by the number of records in the form and keep in mind any table fields that are refreshed. We generally keep 13 months of or closed records. Since we upgraded to v7.0.1P3 last year I was excited about the 'archive' option. In the last month I've used it on HTs, Tasks and email messages. For us it appears to require a huge amount of disk space for the copy/delete option. That needs to be planned for and it was greater than 1 for 1 which is logical since another table is now holding the same record. For us it was quite a bit more than that infact we nearly brought the server down. I only archive in the lowest of production hours (night) when minimal users are on the system. I was also notified yesterday that it is not recommended to archive system email messages, there is some unusal result related to it. Sorry did not get more info. I found the actual archiving to go fairly quick, was doing about 70k records both times. I liked the fact I didn't have to manually delete the records afterwards. hth, Susan ShopperTrak On Wed, Mar 26, 2008 at 8:28 AM, Melanie Snayer [EMAIL PROTECTED] wrote: ** Hi Joe Thanks so much for this information. Would you perhaps be able to tell me whether there was a delay on saving Help Desk tickets before you archived? Regards Mel On 3/26/08, Joseph Kasell [EMAIL PROTECTED] wrote: Mel, We're running 7.0.1 with ITSM 6. We instituted archiving a little over a month ago, it was sorely needed, and it certainly has made a difference. Since Remedy was put into production back in the summer of 2004, approx 390,000 tickets had been submitted. The amount of tickets had not been a problem until recently when we began to see performance lags performing various actions in Remedy. Opening an existing Help Desk ticket from the Remedy Support console alone was taking anywhere from 1 to 5 seconds depending on the ticket (API and SQL logs were very helpful here). We decided to archive all Help Desk tickets with a status of Closed that were older than 13 months. We considered using Remedy's archiving feature, but eventually went with Misi Mladoniczky's rrrchive utility. Since our lab testing indicated that the archiving of an estimated 250,000 tickets would take about 6 to 7 hours (and slow the system down tremendously), we decided to archive in chunks of 40,000 which limited the performance pain to about an hour. We did this for 7 nights in a row. I can tell you that since, performance has improved tremendously (max time to open an existing ticket is about a second). Archiving is done nightly now. It takes a minute to archive the 400 to 500 tickets that meet the archive criteria. I know that my users are happy. Joe Joseph Kasell Navy Federal Credit Union Melanie Snayer [EMAIL PROTECTED] MAIL.COM http://mail.com/ To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: BMC Remedy - Copy to Archive ORG and Delete from Source 03/26/2008 05:45 AM Please respond to [EMAIL PROTECTED] RG --=_Part_6872_1105761.1206524742321 Content-Type: text/plain; charset=WINDOWS-1252 Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Hey Thivagar We are in a 7.01 environment but I'm glad to know that this improved on performance. Could you perhaps give me a rough indication of the following information: - what your database size is - number of records before the archive - time taken to save a call before the archive - number of records after the archive - time taken to save a call after the archive Anyone else like to share a bit of their archiving info with me? Regards Mel On 3/26/08, Thivagar Sankaran [EMAIL PROTECTED] wrote: ** Hi Mel, Recently I have archived the data in my 6.3 environment. I have done this to improve the performance and I observe the performance has been improve= d considerably. But the issue was, the Copy to Archive and Delete from Source option was not working
Re: BMC Remedy - Copy to Archive and Delete from Source
Hey Chintan Thanks for this info. As for your question, I have not come across any documentation with information regarding max number of records in a table and I doubt one would be released. The number of records that can be stored in a form would depend on many different elements such as: - Number of and types of fields in the form - Number of forms in the database - Database size - Disk space - etc. Regards Mel On 3/26/08, Chintan Shah [EMAIL PROTECTED] wrote: ** Mel, Last weekend we archived 120,000 records in less than 3 hours. We have 2 servers(production and reporting). Data gets DSO'ed from production to reporting all the time. So, we actually performed archivingon reporting server. We only used Copy to Archive functionality. There was no performance impact whatsoever during the entire proecess. I have not tested copy to archive and delete from source functionality. Our approach was like this 1. Take backup of all records you want to delete( in .arx file). 2. Have DBA take backup in a .dmp file. 3. Start Copy to Archive on the form you want to archive. Verify that we have same number of records(based on criteria u specify) on archived form as we have on source form. Now, the BIG part. We experience memory issues while deleting data using escalation. One of our consultants proposed an excellent solution for deleting data. 1. Export only ID's of the records that you want to delete in .arx file. Use same criteria as you used for archiving. 2. Use a filter that fires on Merge and that performs an Application-Delete-Entry operation. This approach is as good as deleting 1 record at a time and has NO impact on server whatsoever. So, as soon as you start importing the data through Remedy Import Tool, filter will fire and it will delete the record from production. As we have DSO in place, it will eventually delete from other server too. If you don't have separate reporting server, then you are pretty much done with process. It took almost 12:30 hours to delete all records with no user impact. By the way, I have a question. Is there any documentation available saying that This is the max limit that Remedy can handle for good performance. Some of our forms have more than million records. Thanks for help in advance. Hope this helps. Thanks Chintan. *Joseph Kasell [EMAIL PROTECTED]* wrote: Mel, We're running 7.0.1 with ITSM 6. We instituted archiving a little over a month ago, it was sorely needed, and it certainly has made a difference. Since Remedy was put into production back in the summer of 2004, approx 390,000 tickets had been submitted. The amount of tickets had not been a problem until recently when we began to see performance lags performing various actions in Remedy. Opening an existing Help Desk ticket from the Remedy Support console alone was taking anywhere from 1 to 5 seconds depending on the ticket (API and SQL logs were very helpful here). We decided to archive all Help Desk tickets with a status of Closed that were older than 13 months. We considered using Remedy's archiving feature, but eventually went with Misi Mladoniczky's rrrchive utility. Since our lab testing indicated that the archiving of an estimated 250,000 tickets would take about 6 to 7 hours (and slow the system down tremendously), we decided to archive in chunks of 40,000 which limited the performance pain to about an hour. We did this for 7 nights in a row. I can tell you that since, performance has improved tremendously (max time to open an existing ticket is about a second). Archiving is done nightly now. It takes a minute to archive the 400 to 500 tickets that meet the archive criteria. I know that my users are happy. Joe Joseph Kasell Navy Federal Credit Union Melanie Snayer MAIL.COM http://mail.com/ To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject ORG and Delete from Source 03/26/2008 05:45 AM Please respond to [EMAIL PROTECTED] RG --=_Part_6872_1105761.1206524742321 Content-Type: text/plain; charset=WINDOWS-1252 Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Hey Thivagar We are in a 7.01 environment but I'm glad to know that this improved on performance. Could you perhaps give me a rough indication of the following information: - what your database size is - number of records before the archive - time taken to save a call before the archive - number of records after the archive - time taken to save a call after the archive Anyone else like to share a bit of their archiving info with me? Regards Mel On 3/26/08, Thivagar Sankaran wrote: ** Hi Mel, Recently I have archived the data in my 6.3 environment. I have done this to improve the performance and I observe the performance has been improve= d considerably. But the issue was, the Copy to Archive and Delete from Source option
BMC Remedy - Copy to Archive and Delete from Source
Hi Listeners We're experiencing performance issues especially when submitting incidents. Our initial plan was to archive calls that have been closed for more than 5 years but as a result of the performance issues we're having to considering archiving as soon as 1 year and 6 months after having gone-live. Well, archiving is just one of the options that we have resorted to along side the current ongoing perfomance tuning that we're doing. Can you guys give me examples of how you may have gone about archiving your data? Like what the archiving criteria is and whether your archiving was done as a result of performance issue or as standard procedure. Thanks Mel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy - Copy to Archive and Delete from Source
Hey Thivagar We are in a 7.01 environment but I'm glad to know that this improved on performance. Could you perhaps give me a rough indication of the following information: - what your database size is - number of records before the archive - time taken to save a call before the archive - number of records after the archive - time taken to save a call after the archive Anyone else like to share a bit of their archiving info with me? Regards Mel On 3/26/08, Thivagar Sankaran [EMAIL PROTECTED] wrote: ** Hi Mel, Recently I have archived the data in my 6.3 environment. I have done this to improve the performance and I observe the performance has been improved considerably. But the issue was, the Copy to Archive and Delete from Source option was not working in my environment. Hence I went for Copy to Archive Option and deleted the data manually. I have raised this issue with BMC. But as usual I didn't get a proper response. Thanks Regards, Thivagar Sankaran ITIL – Foundataion Certified Remedy Developer -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Melanie Snayer *Sent:* Wednesday, March 26, 2008 2:44 PM *To:* arslist@ARSLIST.ORG *Subject:* BMC Remedy - Copy to Archive and Delete from Source ** Hi Listeners We're experiencing performance issues especially when submitting incidents. Our initial plan was to archive calls that have been closed for more than 5 years but as a result of the performance issues we're having to considering archiving as soon as 1 year and 6 months after having gone-live. Well, archiving is just one of the options that we have resorted to along side the current ongoing perfomance tuning that we're doing. Can you guys give me examples of how you may have gone about archiving your data? Like what the archiving criteria is and whether your archiving was done as a result of performance issue or as standard procedure. Thanks Mel __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy - Copy to Archive and Delete from Source
Hi Joe Thanks so much for this information. Would you perhaps be able to tell me whether there was a delay on saving Help Desk tickets before you archived? Regards Mel On 3/26/08, Joseph Kasell [EMAIL PROTECTED] wrote: Mel, We're running 7.0.1 with ITSM 6. We instituted archiving a little over a month ago, it was sorely needed, and it certainly has made a difference. Since Remedy was put into production back in the summer of 2004, approx 390,000 tickets had been submitted. The amount of tickets had not been a problem until recently when we began to see performance lags performing various actions in Remedy. Opening an existing Help Desk ticket from the Remedy Support console alone was taking anywhere from 1 to 5 seconds depending on the ticket (API and SQL logs were very helpful here). We decided to archive all Help Desk tickets with a status of Closed that were older than 13 months. We considered using Remedy's archiving feature, but eventually went with Misi Mladoniczky's rrrchive utility. Since our lab testing indicated that the archiving of an estimated 250,000 tickets would take about 6 to 7 hours (and slow the system down tremendously), we decided to archive in chunks of 40,000 which limited the performance pain to about an hour. We did this for 7 nights in a row. I can tell you that since, performance has improved tremendously (max time to open an existing ticket is about a second). Archiving is done nightly now. It takes a minute to archive the 400 to 500 tickets that meet the archive criteria. I know that my users are happy. Joe Joseph Kasell Navy Federal Credit Union Melanie Snayer [EMAIL PROTECTED] MAIL.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: BMC Remedy - Copy to Archive ORG and Delete from Source 03/26/2008 05:45 AM Please respond to [EMAIL PROTECTED] RG --=_Part_6872_1105761.1206524742321 Content-Type: text/plain; charset=WINDOWS-1252 Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Hey Thivagar We are in a 7.01 environment but I'm glad to know that this improved on performance. Could you perhaps give me a rough indication of the following information: - what your database size is - number of records before the archive - time taken to save a call before the archive - number of records after the archive - time taken to save a call after the archive Anyone else like to share a bit of their archiving info with me? Regards Mel On 3/26/08, Thivagar Sankaran [EMAIL PROTECTED] wrote: ** Hi Mel, Recently I have archived the data in my 6.3 environment. I have done this to improve the performance and I observe the performance has been improve= d considerably. But the issue was, the Copy to Archive and Delete from Source option was not working in my environment. Hence I went for Copy to Archive Option and deleted the data manually. I have raised this issue wi= th BMC. But as usual I didn't get a proper response. Thanks Regards, Thivagar Sankaran ITIL =96 Foundataion Certified Remedy Developer -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Melanie Snayer *Sent:* Wednesday, March 26, 2008 2:44 PM *To:* arslist@ARSLIST.ORG *Subject:* BMC Remedy - Copy to Archive and Delete from Source ** Hi Listeners We're experiencing performance issues especially when submitting incidents. Our initial plan was to archive calls that have been closed fo= r more than 5 years but as a result of the performance issues we're having = to considering archiving as soon as 1 year and 6 months after having gone-li= ve. Well, archiving is just one of the options that we have resorted to along side the current ongoing perfomance tuning that we're doing. Can you guys give me examples of how you may have gone about archiving your data? Like what the archiving criteria is and whether your archiving was done as a result of performance issue or as standard procedure. Thanks Mel __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Risk Level inconsistency within Change Management 7.0.01 and Approval Engine 7.0.01
Hey there listeners I have found that the Risk Levels within the Change Management Module V7.0.01 and the Approval Engine V7.0.01 are inconsistent. In Change Management the highest Risk Level is 5 and the lowest is 1 but in the Approval Engine the highest Risk Level is 1 and the lowest is 5. This is causing the approval mappings not to work as expected. Has anyone come across this little bug? Any ideas as to how to get around this? Regards Mel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Change Management v7 Approvals
Hi Eli Could you perhaps tell me what size your company is. About how many departments/business units, how many users, how many approvers per department/business unit? Thanks Mel On 9/26/07, Eli Schilling [EMAIL PROTECTED] wrote: Hi Melanie, We have 4 different approval processes and they vary slightly based on several different things. In the config change approvals form we have something like 35 records for the various mappings. You either have to be very general and hope it catches everything (i.e. map the process to a change type or a impact, etc) or be very specific; whereby each approval mapping has a value selected in virtually every field. We chose the latter of the two options to ensure that no changes sneak by the approval process. Cheers! Eli From: Action Request System discussion list(ARSList) on behalf of Melanie Snayer Sent: Tue 9/25/2007 11:26 PM To: arslist@ARSLIST.ORG Subject: Change Management v7 Approvals ** Hi Listeners We are in the process of implementing Change Management v7 and have even created three more approval processes (this client's pretty stringent about control). We have now come to the point where we have to configure approval mappings for all of these approval processes and are not quite sure how detailed they should be. I know that the approvals can be configured based on various different criteria e.g. Impacted areas, Operation Cat, Product Cat, etc. Now this (approval criteria) is quite a bit of information to consider so I would like to know what other organisations have base their approvals on, i.e. how detailed they are and how it seems to be working for them. Any info would be greatly appreciated. Thanks Kind Regards Mel __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Change Management v7 Approvals
Hi Listeners We are in the process of implementing Change Management v7 and have even created three more approval processes (*this client's pretty stringent about control*). We have now come to the point where we have to configure approval mappings for all of these approval processes and are not quite sure how detailed they should be. I know that the approvals can be configured based on various different criteria e.g. Impacted areas, Operation Cat, Product Cat, etc. Now this (approval criteria) is quite a bit of information to consider so I would like to know what other organisations have base their approvals on, i.e. how detailed they are and how it seems to be working for them. Any info would be greatly appreciated. Thanks Kind Regards Mel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment Pool Mid Tier (7.0.1 Patch 003)
Hi Lisa Could I ask why you're using an Active link to open your attachment instead of using the functionality build into the attachment pool field? Mel On 8/27/07, Kemes, Lisa [EMAIL PROTECTED] wrote: ** When I invoke the Active Link: $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912 on the Mid Tier, it opens the attachment, but also deletes it from the record. This happened in Mid Tier 6.3 as well…. *Lisa Kemes * BMC Remedy Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
re-initialising the escalation thread
Hi Listeners Do you guys know of anyway that the escalation thread could be re-initialised without restarting the ARS service? None of our escalations are being executed on but we cannot restart our production service. Any help would be appreciated. Regards Mel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: re-initialising the escalation thread
Thank you Paul. I've just tried this and it's done the trick. I have no idea what caused it to stop though as there are no errors logged. Thanks again Mel On 7/30/07, Clements, Paul [EMAIL PROTECTED] wrote: ** Hi, Have you tried: · Server Information · Configuration · Check 'Disable Escalations' (Stops current escalations thread) · Apply · Uncheck 'Disable Escalations' (Starts new escalations thread) Cheers, Paul Clements IT Professional Officer Glasgow City Council Centenary House 100 Morrison Street Glasgow G5 8LN Phone: 0141 418 1332 Email: [EMAIL PROTECTED] Web: www.glasgow.gov.uk -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Melanie Snayer *Sent:* 30 July 2007 11:39 *To:* arslist@ARSLIST.ORG *Subject:* re-initialising the escalation thread ** Hi Listeners Do you guys know of anyway that the escalation thread could be re-initialised without restarting the ARS service? None of our escalations are being executed on but we cannot restart our production service. Any help would be appreciated. Regards Mel __20060125___This posting was submitted with HTML in it___ Support Scotland's Bid to host the 2014 Commonwealth Games in Glasgow - visit www.glasgow2014.com Disclaimer: This message is intended only for use of the addressee. If this message was sent to you in error, please notify the sender and delete this message. Glasgow City Council cannot accept responsibility for viruses, so please scan attachments. Views expressed in this message do not necessarily reflect those of the Council who will not necessarily be bound by its contents. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can not delete a 'deleted' field?
Hi Neel If the form that you've deleted the field from has more than one view the field may still appear in a view from which you have not deleted it. If there is only a single view be sure to close the form after having deleted the field holding the ID you still need to use. The system can be finicky like that sometimes. Regards Mel On 6/12/07, Neel Guatam [EMAIL PROTECTED] wrote: ** Hello listers, I had added a field with some ID. Then I deleted the field not knowing that even deleting the filed and saving the changes won't let me add the field with the same ID! I have to have the same ID as I am pushing fields on this form based on matching ids. How can I completely delete the field so that it won't show up in the find field list in admin client as well as it would let me add another field with the same id? Thank you, *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FW: Cannot connect to sql via Remedy
Hey Graham When she confirmed about the ARAdmin user being dbo I thought she may have changed this manually but she had used the sp_changedbowner command and still no luck. She's now decided to just drop the current db and then restore. Not sure how much of a difference that's going to make but it's worth a try. Anymore ideas would come in handy though. Regards Mel On 2/19/07, Melanie Snayer [EMAIL PROTECTED] wrote: Hey Graham Thanks so much. I will pass this on in the hope that it helps. Regards Mel On 2/19/07, Averell, Graham [EMAIL PROTECTED] wrote: Hi Mel, The following link may help http://www.opensubscriber.com/message/[EMAIL PROTECTED]/1831526.html I also have to run SP_Changedbowner 'ARAdmin' from query analyser when restoring the database to other MS SQL servers. Good Luck, Graham -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Melanie Snayer *Sent:* 19 February 2007 13:49 *To:* arslist@ARSLIST.ORG *Subject:* Cannot connect to sql via Remedy ** Hey Listeners I'm trying to help a friend... no, really it is a friend, not me in need of the help here :) She's restored the MS SQL DB while running a routine DR process check but now cannot seem to start the ARS Service. She can confirm that ARA dmin is dbo and user on the system and that she can connect to sql fine, but not via the remedy services. The arerror.log file shows the below errors, which all indicate that there are problems with the network connection to the DB that the ARS cannot see. Any ideas? Regards Mel *arerror.log extract:* Sun Feb 18 16:13:51 2007 390600 : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) Sun Feb 18 16:13:51 2007 Sun Feb 18 16:13:51 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Sun Feb 18 16:13:51 2007 Stop server Sun Feb 18 16:13:51 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Sun Feb 18 16:28:11 2007 390600 : Failure during SQL operation to the database (ARERR 552) Sun Feb 18 16:28:11 2007 [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. (SQL Server 17) Sun Feb 18 16:28:11 2007 390600 : SQL database is not available -- will retry connection (ARNOTE 590) Mon Feb 19 09:08:50 2007 390600 : Failure during SQL operation to the database (ARERR 552) Mon Feb 19 09:08:50 2007 [DBNETLIB][ConnectionOpen (PreLoginHandshake()).]General network error. Check your network documentation. (SQL Server 11) __20060125___This posting was submitted with HTML in it___ Click herehttps://www.mailcontrol.com/sr/4BE5D23QH6Pcohtw78djye89wTG0NZAYxqNjwKxxynRZGuv68LxTRfz9pKcItbSMiKh7Tlu+fFDQz5exjdqrRw==to report this email as spam. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntt.eu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM Email Config vs CS Email Config
Hey Guys I have had ITSM 6 running on ARS Server 6.3 for a few months using an email config for email notifications recently implemented Customer Support 5.6on the same ARS Server but I can't seem to get CS to use a different email config for its email notifications. In the Email Config form the 'Application' field only has Customer Support for me to choose from but if I do this for the Customer Support-Email config the system still only uses the one I had originally setup for ITSM to use. Any suggestions. Regards Mel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Change the $OPERATION$ of a form with workflow
Hey Guys I'm not sure whether this is me taking a long shot or not but I need to know whether the $OPERATION$ of a form can be modified with workflow. Is this possible? If so please help me with it. Regards Mel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: No Holiday Definition Exists with the Specify Tag
** Fritz, I just remembered! What I had to do isputmy Holiday time tag in double quotes... did you try this. If you haven't then you'll noticein the logs (I can't remember what log file but I'm pretty sure it was the SQL log)that the holiday time tag resolves a date and timefield with a space between them. It's the space thatthe system doesn't like! Hope this helps. Mel On 11/10/06, Fritz Cornelissen [EMAIL PROTECTED] wrote: ** Hi all, Wonder if you can help me please. On the change module of ITSM 6.0 running on ARS 6.3 I am getting the following error: No Holiday Definition Exists with the Specify Tag, on modify. This use to be a bug in version 5 and 4. Did anyone experience this in 6.0? Kind regards, Fritz__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Filter doesn't fire for $VUI$ = Requester
Title: RE: Filter doesn't fire for $VUI$ = Requester ** Hey, I had this problem once as well. You will need to create a tempFormView field and on open window of the form, set this field to the value of $VUI$. Thus if the user open's the requester view Requester will be written to that field. Then base your filter on the tempFormView field. Hope this helps Melanie Snayer Remedy Technical Consultant BMC Profesional Services African Legend Indigo (Pty) Ltd S/B: +27 11 808 6300 Dir : +27 11 808 6368 Fax: +27 11 802 0797 Cell: +27 82 568 6205 www.alindigo.com This e-mail and attachments relating thereto, is intended for the above-mentioned recipient. If you have received this e-mail in error, kindly notify the sender and delete it immediately as it contains information relating to the official business of African Legend Indigo (Pty) Limited, which is confidential, legally privileged and proprietary to African Legend Indigo (Pty) Limited. African Legend Indigo (Pty) Limited does not own and endorse any other content. The views and opinions expressed in this e-mail are those of the sender unless clearly stated as being those of African Legend Indigo (Pty) Limited. -Original Message- From: GoDario27 [mailto:[EMAIL PROTECTED]] Sent: 26 October 2006 08:42 PM To: arslist@ARSLIST.ORG Subject: Filter doesn't fire for $VUI$ = Requester I want to send a notification to my helpdesk team any time a user goes to the Requester Console (web or client) and updates information in the Details field. However, when I use $VUI$ = Requester in my filter, it doesn't seem to fire. If I use other criteria, it does -- but I only want it to happen when the user is in the Requester Console. Any suggestions?? -- View this message in context: http://www.nabble.com/Filter-doesn%27t-fire-for-%24VUI%24-%3D-%22Requester%22-tf2515866.html#a7017250 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
