Issue after Refresh Interval update
Hi! Someone has seen this behaviour? 1) set some search criteria directly in Incident's form like status=Assigned to Any Group, perform search. 2) Set refresh interval to 1 minute 3) Wait for refresh, if the selected incident moves to other status where not meet the search criteria the Incident Details go blank, the Result list may contain or not info. 4) Select any other Incident from Result List Panel, not the very first record and Remedy apparently shows in Result List the record but in the Incident Detail the info is from First Record in the result list. See attach image. Thanks Pedro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
asset2CMDB
Hi, I know exists cmdb2asset tools, but there is an inverse one? Here is the issue, I hope anyone can give me any idea or suggestion. The BMC.CORE:BMC_ComputerSystem and BMC.CORE:BMC_ComputerSystem_ forms do not exists in the server, I trying to discovery how that happens, but also I need to restore them. The Asset AST:ComputerSystem form and the T tables for that forms exists, in Developer Studio the two forms appears but when I try to open them I got: Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (303): Form does not exists on server; BMC.CORE:BMC_ComputerSystem (ARERR 5086) I have another environment and from there I tried three different ways to resolved. I know those are not option to migrate CMDB, but I thinking to recreate the missings forms. 1) cmdbdriver 2) exp/imp .def 3) Remedy migrator each case give me differents errors and is not successful 1) The cmd line dont ends, in the sql logs I saw: The form definition file field count does not match number of fields in the file (ARERR 403) I had to stop the AR Server service to release the operation. 2) I tried with and without the Overwrite option, in both cases I got: ARERR 382, taking a OTTB .def and also with my test env .def The value(s) for this entry violate a unique index that has been defined for this form. 3) The migrator process seem to end fine, but nothing changes. Do you have any idea? ARS/CMDB/ITSM 7.6.04 Windows / SQL 2008 Thanks Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Drift Management Job Fails - Plugin Server Terminated
Hi, what other products and version are you using? Do you install patches? Peter 2010/3/9 Vivek Sanckar N viveksanc...@gmail.com: first ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Book on Remedy...
no longer printed, just PDFs, the last book I had was version 5.x. you can find them in BMC Support Store.. jejeje, Friday's humor On 3/30/12, Roger Justice rjust2...@aol.com wrote: There was a Remedy developer book that I saw at Barnes and Noble when I first got involved with ARS Release 4. -Original Message- From: Shellman, David dave.shell...@te.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Mar 30, 2012 8:51 am Subject: Re: Book on Remedy... Richard, In case you didn't understand Misi's humor, there isn't any published books on he AR System or the BMC/Remedy ITSM Suite. Dave -Original Message- rom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] n Behalf Of Misi Mladoniczky ent: Friday, March 30, 2012 8:16 AM o: arslist@ARSLIST.ORG ubject: Re: Book on Remedy... Hi, Do you mean Remedy for Dummies? It's a given best seller ;-) Best Regards - Misi, RRR AB, http://rrr.se Has anyone heard of a book on Remedy or the AR system? If so, can you provide details? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 ww.wwrug12.com ARSList: Where the Answers Are ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ADDM
wrong forum, this one is about Remedy, I suggest to go bmc communities. Peter On 3/30/12, SUBSCRIBE arslist Judy C. Dowell jdow...@wakehealth.edu wrote: Hi, I'm totally new to ADDM and have been requested to run a report to find instances of a product called pointsec. I've been asked to provide: Computer Name/Make/Model/OS/IP Address/Path and the path the software instance is found. I was given the following information about the product location for a file called *.rec: Windows XP: Documents and Settings\All Users\Application Data\Pointsec Documents and Settings\All Users\Application Data\Pointsec\Pointsec for PC Windows Vista/7: C:\Users\All Users\Pointsec for PC I am not a programmer and have no idea how to get this information into a report. I can see the instances of pointsec under discovered service, but don't know how to get the needed information and columns. Can anyone help? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Check this pdf Provides information about performance degradation caused by keeping FTS Indexing and Escalations during upgrade http://documents.bmc.com/supportu/documents/18/37/211837/211837.pdf Peter On Mon, Mar 19, 2012 at 11:06 PM, strauss stra...@unt.edu wrote: Last night (and very early this morning) I finally installed ARS SP3 on my production 7.6.04.01 server, and it promptly started throwing FTS plugin errors such as I had seen on my test server(s) in both SP1 and SP3. Mon Mar 19 01:31:08 2012 : Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357 (c) Copyright 1991-2011 BMC Software, Inc. Mon Mar 19 01:32:26 2012 390602 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Mar 19 01:32:26 2012 server.domain.unt.edu (9998) ARSYS.ARF.FTS : RPC: Miscellaneous tli error - System error (Connection refused) When I hit this on my test server, this procedure from support resolved it. It worked this morning on production as well. I just ran a search from the RKM advanced search interface and returned tons of indexed Incident records, so it really did create new indexes. Try this (example is for server group OR for a single server like ours): 2. Per KA328228 : 1. Stop the AR servers in the server group (just the one AR server when not using a group) Need do this to ensure there are no files locked in contents of the Collection directory. 2. Using a database client, remove the contents of the ft_pending table from the DB directly. 3. Remove the contents of the Collection directory. 4 Restart ARserver. In a Server group, only restart the primary server at this point 5. Start an FTS Re-Index by choosing the Re-INdex option in the Administration Console/System Information/FTS tab 6. Monitor the Collection directory to see that files are getting created. 7. Once you see the files created (there should be at least 9) you can bring up the other members of the Server Group Once the FT-Indexing in complete, start testing Full Text Searches. I guess that it is really a data error, but who knows what will happen the next time we reboot the server (restarting ARS did NOT trigger the error after steps 1 through 4); I did not run 5 through 7 until this afternoon and tonight. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date: Thu, 15 Mar 2012 12:11:44 -0500 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** That’s close to what I have been hearing at this site as well. We keep getting recommendations that we ought to move to 7.6.04, but from this thread, it looks like its not cleaned up on that version either.. From: patchskmailto:vamsi...@gmail.com Sent: Thursday, March 15, 2012 12:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Seems like there are several issues with this feature. We could not even get it to work it on 7.6.03. Without server group it seem to work, once enabled servergroup it starts crashing while failing over to other server in the servergroup. Went through several iterations with BMC it did not help any further so we went live without it. I assume the product has been passed through testing before making GA. Seems like there is a gap between BMC lab systems/configurations and real world. On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote: ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Wortsmailto:mike.wo...@arqiva.com Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin:
Re: Atrium 7.6.04 SP1
Hi, can you share how was solved?
Thanks you
On Thu, Jul 28, 2011 at 10:31 PM, Brett Azzopardi
brett.azzopa...@planwell.net wrote:
ATTN: Rick Cook
Hi Rick,
I am having issues with BMC support associating my issue to the similar if
not replicated problem that you had. Can I please ask for the INC number you
have logged with them to increase the speediness of their return. If you can
you can send it to me offline to brett.azzopa...@planwell.net.
Many thanks,
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Wed 7/27/2011 12:47 PM
To: ARSList
Subject: Re: Atrium 7.6.04 SP1
**
It was Red hat 6. Not sure of the exact version.
Rick
On Jul 26, 2011 7:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Sorry Rick,
One last question, was it due to the Environment you were installed it on?
Did you also use RHEL v6.1?
Kind regards,
Brett Azzopardi
(02)6265 0050
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Wed 7/27/2011 11:45 AM
To: ARSList
Subject: Re: Atrium 7.6.04 SP1
In one of the installation XML files there is a setting that needs to be
reset. BMC should know about it, because they have been working the same
issue with us.
Rick
On Jul 26, 2011 6:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Hi all,
I am having some serious trouble installing Atrium (including AIS and AIE,
no WS) on RHEL6.1 OS with an Oracle 11G database.
Each time I get a failed result and the only thing I can find in the error
log is;
SEVERE
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask
THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
I have checked communities website and the result suggested to remove the
sample data, this
created another error on the failed install. This is a fresh install, ARS
was successful though
approval server sanity check failed. Can anyone help?
Kind regards,
Brett Azzopardi
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Re: BMC_GLOBAL_DEFAULT_SRVC CI
Same for Problem or SLM Service field, the menu qualification do not filter only the CI-Asset related to the current company.. I suggest to change the menus attached to the Service Field.. On Tue, Mar 13, 2012 at 6:47 AM, Tauf Chowdhury taufc...@gmail.com wrote: I'm pretty sure it's tied to the default services that come with SRM. Sent from my iPhone On Mar 13, 2012, at 6:17 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, CMDB 7.6.04 SP2 The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. BMC tells us that this CI should never be deleted. Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core. I can set the status of this CI from its out-of-the-box value of 'Ordered' to 'End of Life' to remove it from the menu but would this affect the functionality that the CI is there to support? Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Release Management Approval's Notifications..
Hi, somebody is using Approvals for Release? Do you get the email notifications.? I had check all what BMC's Knowledge article KA316048 suggest, all is active all is there, the only miss I see is that the tag for the notification message that is in AP:Notification form named: RMS-APR-ApprovalNTForIndividual do not exits in SY: Notification messages, but in example the one for Changes CHG-APR-ApprovalNTForIndividual does. I review three differents env and all has the same, so do you have it? ARS/CMDB/ITSM 7.6.04 Windows-SQL Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Home Page Entry point, ITSM 7.6.04
Hi everybody. Does anyone tried to chance the Web applications list's values? I found in version 7.6.04 the traditional Entry Points dont match with the names in the applications list, and there are also the New and Search values. How to change it? Does it take the values from SHARE:Application... or from where?? If the values comes from SHARE:Application form, can be modified? Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Safeguard mismatch ars7.5
Hi, I hope someone can help about this issue. You know the history, nobody make documentation, nobody make backups, and when people gone all problems appear. I arrive and first thing to document and keep Remedy working. We have three tiers app/db/web. But that doesn’t end there; we need to reboot the app server and it doesn’t start up again for a HW/OS reason and was reinstalled. Who knows when was last reboot or services restart. I reinstall ARS in the app using the same DB (nothing change in DB server) and selecting “Share” options to avoid make any changes to it. But the installer ends without starting the engine. So I found in arerror.log the next: 390600 : Safeguard mismatch - potentially corrupted form (ARERR 8841) For at least 500 forms I think some Unicode issue, so I change the ar.cfg and it goes worst: thousands of other typ of errors. I also try reinstall with upgrade option, nothing change and with overwrite option and after uploads a backup of DB; don’t work. I read some old post about the checksum in metadata and a tool to fix it. Someone can share it? Thanks. Env. 3 tiers DB/APP/WEB All Windows 2003 SP2 DB SQL 2005 ARS 7.5. patch 4 CMDB 7.6 patch 1 ITSM 7.6 patch 1 SLM 7.6 SRM 7.6 patch 1 Peter. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
How do you do to fix the error with Product Catalog part? I face a similar issue, then I open a ticket with BMC Support. The solution was run the CMDB installer in pause mode and modifying some scripts to increase time waiting when running cmdbdriver... Peter On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CMDB 7.5 and ITSM 7.6?
Hi, we are planning to upgrade from ARS 7.0.x and CMDB 2.0.1 to 7.5 versions. Now I found is available ITSM 7.6. I also have SIM/BEM solution and I read the current version (7.3) only works with CMDB 7.5. The question is Can I have CMDB 7.5 with ITSm 7.6 or is needed to upgrade both. Thanks Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SRM
Yes It works with ITSM 6. You can find the PDF in SRM support area with this name: (White Paper) Covers the installation and configuration of SRM 2.1.00 and its integration with the Help Desk 6.0 and Change Management 6.0 applications. PCr On Fri, Oct 16, 2009 at 12:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I do not believe SRM does work with ITSM 6, however Kinetic Request (which is a service request management system built on Remedy) does work with ITSM6. http://www.kineticdata.com/Products/KineticRequest/index.html -John On Oct 16, 2009, at 9:28 AM, Kathy Morris wrote: ** Does SRM work with ITSM 6? What is SAM? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
New BMC release. ITSM SRM 7.6
Hi, I just enter documentation area in BMC support, and I found yesterday was release ITSM 7.6 SRM 7.6 BMC has not sent the Announcement emails, so I want to let you know. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Who is using SRM?
One customer go live 7 months ago. Each month they create 1,600 new requests, in a Catalog of 80 services. Peter. On Tue, Apr 21, 2009 at 10:36 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Good morning, This should be a rather simple question. How many of you are using BMC’s SRM module in production currently? If you are using it, what types of things do you use it for? We bought it and are looking at using it, but it is tedious so I want to make sure we don’t invest a lot of time and money into it if it’s not widely used enough for BMC to keep it around. Thanks, *Shawn Pierson * Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot see some fields from Active Directory
Also if you know the exact name of the field in the AD you want to show you can create it with that name. Peter. On Tue, Feb 24, 2009 at 7:10 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Vinit, Right click on the Vendor form when opened from the Admin tool, and the topmost option 'Fields from... ' will display the list of fields when selected. Some of the fields you see here will be in abbreiviations such as uid for User ID OR o for Organization, etc.. So you will need to know what you are looking for. Hope this helps.. Cheers Joe -- *From:* vinitPatil vpatil6...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, February 24, 2009 7:50:32 AM *Subject:* Cannot see some fields from Active Directory Hello All, I've integrated Remedy with AD. But it seems that Vendor form is not showing all the fields from AD. As I can see we have a field called Site/Location in Active Directory but Vendor form doesn't show this field. Does anyone know the workaround for this? Thanks Regards, Vinit - Thanks Regards, Vinit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: SRM 2.2 Warning
You user exists in CTM:People form ? Peter On Wed, Nov 5, 2008 at 3:38 PM, Sree Vyas [EMAIL PROTECTED] wrote: ** Hello List, Did anyone faced this warning while opning Request entry console in Service Request Managemant. Logged in user not recognized. Contact your Service Request Management administrator. Now closing Request Entry. (ARWARN 150109) Can anyone suggest what is the meaning of this Warining.. User having SRM Admin previlages too... we rcently upgraded SRM 2.0 to 2.2 Regards, Vyas. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JAVA: There was an error trying to initialize the HPI library.
Hi list, does anybody see this error before? There was an error trying to initialize the HPI library. Please check your installation, HotSpot does not work correctly when installed in the JDK 1.2 Solaris Production Release, or with any JDK 1.1.x release. Java 1.5. on Solaris 10 This error appear just after install Webservices, with Email Engine it not show. thanks in advance for any help or comment. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Task templates used with incident mgmt.
It is a optional Add-on, the patch number is 9002, you must download it from Patch Downloads area under Incident Management product. PCr On Thu, Aug 21, 2008 at 3:27 PM, sivarama velicheti [EMAIL PROTECTED]wrote: ** Hi Group, I have a question. How can I add a task template for an Incident. I don't see any place in the incident templates to add in the task templates that I have defined (one thing which I am able to do with change template). Can I do something similar with incident? I went to custom configurations-TMS-integration-application integration and changed the Helpdesk record corresponding to what the change mgmt record looks like. But it does not seem to help. One more thing, is there any way I can use the task defined in the change template before the implementation phase? Before implementation phase the task shows as staged but not assigned. It is only assigning to the group in the implementation phase. If I try to change the task manually to assigned its giving me an ARERR 45093 saying that task or group must be activated from parent before it can be changed to staus: work in progress. Please share your thoughts with me on these issues. Thanks -- Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS 5.1.2 patch 1484 o later install software
Hi List. I see a lot of us, migrating from 5.1.2 to 7.1. I want to ask someone to share AR Server installation software for 5.1.2.patch 1484 or later for Solaris platform. We will find how to share it over the net. Thanks. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating CERT7.DB for LDAP SSL
Hi list, This is were you can find the binaries files instead compiled them, also ask to Support for the Troubleshooting SSL with Certutil. ftp://ftp.mozilla.org/pub/mozilla.org/security/nss/releases/NSS_3_4_2_RTM/ PCr On 6/12/08, Walters, Mark [EMAIL PROTECTED] wrote: ** There are command line utilities that can be used to create and manage the cert7.db and key3.db files – installation of Navigator is not necessary; http://www.mozilla.org/projects/security/pki/nss/tools/ Mark *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *PCR Remedy *Sent:* 11 June 2008 16:56 *To:* arslist@ARSLIST.ORG *Subject:* Re: Creating CERT7.DB for LDAP SSL ** Hi Melissa, List, Does any have this information? How is the easy way, I can´t tell to Linux guy to install a No-Supported application and older versión of Nescape´. Thanks. Peter On 4/23/08, *SUBSCRIBE arslist Melissa* [EMAIL PROTECTED] wrote: ** We are having issues trying to create the cert7.db so that we can use LDAPSSL. Does anyone have a good step by step document on how this should be done? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating CERT7.DB for LDAP SSL
Hi Melissa, List, Does any have this information? How is the easy way, I can´t tell to Linux guy to install a No-Supported application and older versión of Nescape´. Thanks. Peter On 4/23/08, SUBSCRIBE arslist Melissa [EMAIL PROTECTED] wrote: ** We are having issues trying to create the cert7.db so that we can use LDAPSSL. Does anyone have a good step by step document on how this should be done? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Adding a custom Application to Overview Console
Hi! Does anybody add a custom, home-made Remedy App to the Overview Console? Is there a limitation to use ARS 7.x based apps or maybe I can add ARS 5 o 6 app? Thanks in advance! Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SRM 2.2
Does anybody know the release date for SRM 2.2? Thanks. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need Compatibility Matrix for ARS Remedy 5.1.2
Hi Naveen Can you get the compatibility matrix for 5.1.2? List: Does any have it to share? Thanks. Peter On 6/21/07, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi All, Could any of you please mail me compatibility matrix for ARS Remedy 5.1.2( L I am still with ARS 5.1.2) for a specific project? Thanks in advance. Regards Naveen Kaushik DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
No sending emails after power off
Hi, I have a problem with email engine. All seem its ok, I don't get any error with -Debug, at Email Error form and log, I also tried arsql y arapi logs The email message just keeps in YES status. I already reinstall the ARS and the email engine and check connectivity with the email server and port. There are not firewall rules. I reinstalled the java, too. The production Servers works fine until a problem with site's air conditioning system that turn off the servers. After that the emails doesn't go out. The worst part is that we have a Failover Server where the email engine have the same behavior. Could you please give me another clue where to look up? Thanks. PCr Red Hat Enterprise Linux AS release 4 (Nahant Update 6) Oracle 10.2.0, Client 9 Remedy ARS/Email Engine 6.3 patch 23 Customer Service 5.6 Load Balancer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
