Re: Modify key is missing in the incoming email -- Email based Change approvals
What is the email client that you are using to approve? If you are using Lotus notes or Web then there is a known issue. Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jennifer Varkey Sent: Wednesday, 26 February 2014 4:13 PM To: arslist@ARSLIST.ORG Subject: Modify key is missing in the incoming email -- Email based Change approvals ** This is regarding Email Based Change approvals, on ITSM/ARS 8.1 We are following the following document; https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2013/12/17/the-pulse-email-based-approvals and we observed that the modify-key is missing in the incoming email; (in the Email Messages Form) After the user clicks on the Approve, it opens an email for the configured mailbox user with the respective subject. We just send this email without modifying the text. Since there is no modify-key, it generates the below error; Message Number: 4935 Message Text: The modify key is missing from the incoming modify action email message, unable to execute Instructions. Please do advise, if there is something missing; Kind Regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Create a new Incident on any email
Hi Andrey, Yes it is very much possible to create incident via email. For this you need to write a workflow on AR System Email Messages form. Create a staging form and push the data from AR System Email Messages form to this staging form. Once data reaches to staging form validate the User via CTM:People form and then push the data to HPD:IncidentInterface_Create. There is OOB workflow which will push data from HPD:IncidentInterface_Create to HPD:Help Desk form. The flow of incident creation would be like this- AR System Email Messages--Staging form--User validation via CTM:People form-- HPD:IncidentInterface_Create--HPD:Help Desk Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey Blednykh Sent: Tuesday, 3 December 2013 10:10 AM To: arslist@ARSLIST.ORG Subject: Create a new Incident on any email ** Hello, friends, I work with BMC Remedy 7.6.04 (ITSM) and I want to change the standart workflow of working Email Enging. Can I create a new Incident on any email without analyzing body? In this case, the body of the letter is Detailed Description of the incident and submitter is owner of the email from CTM:People. Where and How can I do this? Thanks in advance, Andrey. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940
/* Tue Jun 18 2013 15:34:35.7810 */ End of filter processing (phase 1) -- Operation - SERVICE on CMDB:BulkAPIProcessing - NULL FLTR TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */Canceled filter processing due to error FLTR TID: 003036 RPC ID: 003276 Queue: Fast Client-RPC: 390620USER: MARAKE-CONT Overlay-Group: 1CMDBBOException occurred: ERROR (120416): An unknown error occured while trying to create a CMDB CI Instance for one of the business objects; Class : com.bmc.atrium.bol.BOPrice, Id : = OI-1e6e253e9c1542a386e24cc18b25ea4e ; Caused by: ERROR (9940): Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded; RPC: Timed out FLTR TID: 003036 RPC ID: 003276 Queue: Fast Client-RPC: 390620USER: MARAKE-CONT Overlay-Group: 1 Error while performing filter action: Error 191005 FLTR TID: 003036 RPC ID: 003276 Queue: Fast Client-RPC: 390620USER: MARAKE-CONT Overlay-Group: 1 Filter SRD:SHR:CreateROInstanceID: No enabled error handler Thanks and Regards, Sagar Valse On Wed, Jun 19, 2013 at 11:17 AM, Parekar, Rahul rahul_pare...@bmc.commailto:rahul_pare...@bmc.com wrote: ** Do you see any error in nePluginServer.log? Is that plugin running? Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse Sent: Wednesday, 19 June 2013 10:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940 ** Hi All, I am facing the timeout issue when i am trying to save a SRD. Below are the logs. API TID: 000648 RPC ID: 003279 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7940 */-VER OK API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7980 */+CMI CMDBCreateMultipleInstances -- -- from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7980 */+SVE ARServiceEntry -- schema CMDB:BulkAPIProcessing entryId NULL from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7800 */DEBUG INFO: plug-in BMC.FILTERAPI.NORM.ENGINE v4 proc 13 to MMKNDREMAPPDEV:9555 timeout (used 180 of 180 s) API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */-SVE FAIL ARERROR: 9940 API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */-CMI FAIL - Error: 9940 API TID: 000648 RPC ID: 003281 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */+GLEWF ARGetListEntryWithFields -- schema BMC.CORE.CONFIG:BMC_Dataset from Normalization Engine (protocol 20) at IP address 10.2.206.113 // :q:180.0s API TID: 000648 RPC ID: 003281 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7930 */-GLEWF OK In ar.cfg the parameter CMDB-Inline-Normalization is set to T. When i change it to F the SRD gets saved. Thanks and Regards, Sagar Valse _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940
Do you see any error in nePluginServer.log? Is that plugin running? Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse Sent: Wednesday, 19 June 2013 10:13 AM To: arslist@ARSLIST.ORG Subject: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940 ** Hi All, I am facing the timeout issue when i am trying to save a SRD. Below are the logs. API TID: 000648 RPC ID: 003279 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7940 */-VER OK API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7980 */+CMI CMDBCreateMultipleInstances -- -- from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7980 */+SVE ARServiceEntry -- schema CMDB:BulkAPIProcessing entryId NULL from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7800 */DEBUG INFO: plug-in BMC.FILTERAPI.NORM.ENGINE v4 proc 13 to MMKNDREMAPPDEV:9555 timeout (used 180 of 180 s) API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */-SVE FAIL ARERROR: 9940 API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */-CMI FAIL - Error: 9940 API TID: 000648 RPC ID: 003281 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */+GLEWF ARGetListEntryWithFields -- schema BMC.CORE.CONFIG:BMC_Dataset from Normalization Engine (protocol 20) at IP address 10.2.206.113 // :q:180.0s API TID: 000648 RPC ID: 003281 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7930 */-GLEWF OK In ar.cfg the parameter CMDB-Inline-Normalization is set to T. When i change it to F the SRD gets saved. Thanks and Regards, Sagar Valse _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: email engine question
Try accessing the POP3 account that is configured for incoming using telnet?
telnet pop3 server 110
USER pop3 userid
PASS pop3 user password
Regards,
Rahul
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Monday, 3 June 2013 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
**
Hi everyone.
Nearly there! :)
Outgoing email message are now sent successfully. but incoming are failing!
Here is the output from the DEBUG mode.
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems,
Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Best Regards
frex
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question
I have another email engine installed in the test server so made it point to
dev and managed to get it working... will investigate development later :)
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version: 7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
thanks for the feedback shivdatta..
I copied the original script and change it for the purpose of resetting the
password...
Here is the environment part of the script
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export LIBPATH
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar
CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar
CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar
CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar
CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar
CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar
CP_PATH =${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar
CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar
CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar
CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar
Re: Plugin Fail/Wont load 8.1
The best what you can do is comment the arplugin.exe line in armonitor.cfg. Restart the AR server service, then start the arplugin.exe from command prompt manually. To start arplugin.exe manually copy the complete line from armonitor.cfg to command prompt and start it. It should give you hint if any of the .dll file is missing. Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, 21 May 2013 6:56 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Fail/Wont load 8.1 ** Matthew, Do you by chance also have the arealdap.dll in your plugin lines? On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew matthew.moell...@53.commailto:matthew.moell...@53.com wrote: ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Issue
Is this something that users are able to view the attachment, but when they click on the attachment then nothing happens? If this is the issue then there is a defect SW00440310 which might be applicable to your case. SW00440310 - If anyone other than the requester adds the attachment to the work order then the requester is not able to open the attachment from the Request entry console. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Tuesday, 16 April 2013 4:35 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Issue ** Hello Raj, What Patch level you are on for SRM 7.6.04, We have seen such issue with unpatch version of 7.6.04 and all of them got corrected in 7.6.04 sp4. Also when you adding an attachment, do you select the internal or Public? when you select public (radio button), it will be display within activity log. ~ Vaibhav On Mon, Apr 12, 2010 at 4:25 PM, Raj rajkumar.pad...@vyomlabs.commailto:rajkumar.pad...@vyomlabs.com wrote: Hi, I am facing the following issue, In SRM external customer users are unable to view attachments in the activity log. Thanks in advance. Regards, Rajkumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ad Integration with remedy 7.1
There are various ways to configure AREA LDAP. 1. Authenticate unregistered Users - If this option is set then user does not need to be exist in user form. AR tries to authenticate user using external authentication. 2. Cross Reference Blank Password - User need to be exist in User form with no password. In this case AR tries to cross-reference the user using external authentication. 3. Authentication Chaining Mode - There are various behaviors/ways using this option. I would suggest to go through 7.1 Integration guide. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick Sent: Friday, 5 April 2013 4:31 AM To: arslist@ARSLIST.ORG Subject: Ad Integration with remedy 7.1 Hi All. In my project we are planning to use AD integration with remedy. I have configured Area form and I really don't know how to start from there. It is possible to authenticate user without using vendor form. ? Can anyone help me. I m using remedy 7.1 version. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CentOS 6.3 Installation Port Mapper Issue
Just look at the /var/log/messages for any message related to portmap. It may that while server tried registering with portmaper it uses wrong ip? What ip/host entries do you have in /etc/hosts file? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Monday, 1 April 2013 11:26 AM To: arslist@ARSLIST.ORGIt Subject: CentOS 6.3 Installation Port Mapper Issue ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 and it worked fine. Are there any issues if we we keep Register with Portmapper: YES? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM NeedsAttention Image
In Mid-tier configuration you need to set FQDN for AR Server. There is defect SW00359332 logged for Needs attention flag to be clear when requested is closed. Date: Mon, 11 Mar 2013 12:43:39 -0400 From: caruso.fr...@gmail.com Subject: SRM NeedsAttention Image To: arslist@ARSLIST.ORG ITSM 7.604 sp2 On the Service Request Console we cannot get the Needs Attention GIF to appear in the open requests table. This is the image that shows open on a users open request when they are being asked for more information. The image is part of the Application and I can see it listed under Support Files. I can save the image to my desktop and it looks correct. Has anyone else run into this? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how to get full SQL logs?
You can try parameter Enable-Unlimited-Log-Line-Length: T From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Thursday, 21 February 2013 10:33 AM To: arslist@ARSLIST.ORG Subject: how to get full SQL logs? ** Hi List ^_^ I have a little question, when I log SQL with ARS it happens that some very long SQL queries (like nearly 4k) are truncated and finish by ..., for example (I just post the begin and the end of it): /// SELECT COUNT(*) FROM T2120 WHERE T2120.C23009 = 'ACTIVITY') AND (T2120.C100427 = 'SGP0211') AND (T2120.C7 = 20) AND (T2120.C7 = 40)) OR ((T2120.C23009 = 'MAINCHANGE') AND ((T2120.C100427 = 'SGP0211') OR (T2120.C100079 = 'SGP0211') OR (T2120.C100079 = 'SGP0211')) (...) OR (T2120.C60900 LIKE '%;20031;%') OR (T2120.C60900 LIKE '%;17;%') OR (T2120.C60900 LIKE '%;100107;%') OR (T2120.C60900 LIKE '%;2;%') OR (T2120.C60900 L... /// Is there a way to get / log the full SQL query? I mean, apart asking the DBA since when we have those logs it's too late to ask them for it. Best regards. Laurent. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Work Order search issue
What version of SRM is this? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S Sent: Monday, 18 February 2013 3:15 PM To: arslist@ARSLIST.ORG Subject: Work Order search issue Hi All, Require your expertise for resolving an issue regarding work order. Work order search is not happening properly. I can search all work orders from Work Order Console. But, when try to search work orders in WOI:Work Order form against the requester's name, it says No matching request even though there is an WO present in the name of requester. However, I can search the WO against the WO number. Appreciate your suggestion! Kind Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Critical: Server Hung
If this is Incident Management Console hang issue then you may want to refer defect SW00422595. Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das Sent: Tuesday, 5 February 2013 4:12 AM To: arslist@ARSLIST.ORG Subject: Re: Critical: Server Hung ** Vaibhav has provided the correct must have Overview performance hotfix.. However you need to check the people record of the users and based on the application permission they have, you need to correct the application preference record.. By default it has Yes for all the application under Overview Console... Check out this KA369356 for the hotfix. Example: If a user has only Change User Permission.. he should not be interested for SRM, Asset, Proble, Release, Incident.. We highly recommend you to set No to all unwanted application in the overview console through application preference settings.. 90% of the overview performance issues are resolved with this configuration, as Remedy perform a table scan when they open the overview console... Hope this helps. Regards, Kunal Thanks, Kunal. On Tue, Feb 5, 2013 at 3:51 AM, vaibhav wadekar wadekar.vaib...@gmail.commailto:wadekar.vaib...@gmail.com wrote: ** conquery.jar ITSMCommonUtils.jar These are multi-threaded versions of the existing jar files so these need to replace the existing ones located in the pluginsvr\qry directory (i.e. C:\Program Files\BMC Software\ARSystem\pluginsvr\qry. You can test by extracting patch 04 installer and put this jar to your system to see if the problem resolved. Regards/Vaibhav On Mon, Feb 4, 2013 at 1:58 PM, ravi rai ravira...@hotmail.commailto:ravira...@hotmail.com wrote: ** Kathy, Check with BMC Support. we faced this in 7604 SP2 and there was issue with Overview console. Overview console was single threaded. They provided a Jar file fix for the same Ravi Date: Mon, 4 Feb 2013 13:52:12 -0800 From: remedyr...@gmail.commailto:remedyr...@gmail.com Subject: Re: Critical: Server Hung To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Kathy, how many rows are in the table referenced by the console? I've seen this happen in some versions where the form doesn't get cleared, and the SQL queries bog the system down. Rick On Mon, Feb 4, 2013 at 1:50 PM, Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com wrote: ** Hi, AR System 7.6.03 ITSM 7.6.04 SP1. The incident management console hangs and hoses the system when users access the Incident Management Overview console. My understanding is that thru a row-level access query, users see the incidents for the group they are member of. If users are a part of many groups, however this can cause problems. How can we prevent this query from crashing the system to the point where our database is unresponsive. Are any others experiencing this performance issue? Any ideas on what we can do to get our system to a stable state? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Engine Performance Tuning Recommendations
Hi Ravi, I think We should consider purging data from following form as well- 1. AR System Email Attachment Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Munukutla,Ravishankar Sent: Sunday, 3 February 2013 6:30 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Performance Tuning Recommendations ** Re-send without the attachment. https://communities.bmc.com/communities/docs/DOC-22528 Regards, Ravi From: Munukutla,Ravishankar Sent: 03 February 2013 18:27 To: arslist@ARSLIST.ORG Cc: Muthu, Elango; Marathe, Shivdatta Subject: Email Engine Performance Tuning Recommendations Based on few customer engagements on Email engine performance issues; outlined are few ways to optimize the performance of Email Engine. https://communities.bmc.com/communities/docs/DOC-22528 Link to BMCDN and also attached. Welcome your feedback. Regards, Ravi Munukutla Ravi Shankar Sr Mgr - Product Development REMEDY - AR SYSTEM RD BMC Software, www.bmc.comhttp://www.bmc.com/ Phone: 91-20-39875273 Mobile: 91-9850964564 [cid:image001.jpg@01CE02BF.5433C0D0]http://www.bmc.com/bsm [cid:image002.gif@01CE02BF.5433C0D0]http://www.bmc.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpginline: image002.gif
Re: User Password Management Confg crash
It seems that you have large no. of users in user form. If you check or uncheck any options then the filter used to push the information is named: User:PushUserPasswordManagementPolicyEnablementFields This filter will push data to hidden fields on the User form. The hidden fields are listed here. Applied New User Must Change Password (301628564) Applied No. Days before Expiration (301628562) Applied Days After Expiration Until Disablement (301628563) Applied Number of Warning Days (301628561) Applied PasswordEnforcementEnabled (301628560) The timeout what you are seeing is the client timeout as it is unsetting the option for the hidden field Applied New User Must Change Password (301628564) for all the users in User form , but eventually it will un-set the hidden field Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Saturday, 2 February 2013 6:25 PM To: arslist@ARSLIST.ORG Subject: User Password Management Confg crash ** All When un-check new user must change password , Timeout during data retrieval due busy server - time out Ar server 7,6 SP2 -- Ramy Ayoub Products and Service Delivery Business Process Automation Vodafone - Egypt Phone: +20100441441 Email: ramy.ay...@vodafone.commailto:ramy.ay...@vodafone.com Smart Village, Vodafone-Egypt C2 Building Cairo/Alex - Desert Road KM28, Smart Village _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
