Remedy Client Bandwidth Requirements

[Ramy S. Ayoub]

HI list**



Kindly we are working in a project that is using Remedy application, where
the Remedy client users (60 concurrent users) are located in Egypt and the
Remedy server is located Germany. Client access is going to be through VPN
client over the ON network.



Kindly advise with the required network bandwidth to be available for the
remedy client in order to access the remedy server with no issue to in the
network bandwidth.


Regards,
Ramy Ayoub

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Re: Remedy Client Bandwidth Requirements

[Ramy S. Ayoub]

Thanks David , I will test this solution and update all of regarding the
performance

any advice regarding the Mid-Tier Hardware ?

On Mon, Aug 17, 2009 at 7:00 PM, Doug Blair  wrote:

> ** David,
> This is brilliant!  WHY didn't I think of this before?  I've always been
> working under the assumption that mid-tiers are on the same box or very
> close to the Remedy application server, but there really isn't a reason why
> you couldn't set up several mid-tiers in distant cities, is there?
>
> The text in the ticket fields still has to come from the arserver, of
> course, but the workflow, trim, images and such would all be cached on the
> mid-tiers once the first client has connected.
>
> The fact that I didn't think of this un til you brought it up is just
> another GREAT example of why the ARSLIST is so important, particularly to
> those of us who are working in smaller shops or isolated conditions. Thank
> you for reading and posting as much as you do!
>
> One small contribution on the remote client bandwidth point: you can turn
> on compression in your web server, and that will reduce the
> mid-tier-to-client-browser bandwidth a bit. This is automatic if the web
> server is IIS, and you need to just add a couple of lines to the web.xml
> configuration file for tomcat. Search "Web compression for Remedy mid-tier"
> in the ARSLIST archives.
>
> Doug Blair
>
>
>  On Aug 14, 2009, at 2:17 PM, Easter, David wrote:
>
>  ** Another solution is to install a Mid-Tier in Egypt close to the
> users.  This will cut down on traffic across the WAN between Egypt and
> Germany.  Your Egypt users can then use the web client to access the
> mid-tier locally and only the Mid-Tier itself would be communicating back to
> the server in Germany.
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Shyam
> Attavar
> *Sent:* Friday, August 14, 2009 12:08 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy Client Bandwidth Requirements
>
> **
>  Another thing to consider is possibly logging into a remote desktop in
> Germany and using the client there. I have seen it work on Citrix & Windows
> Terminal Server instances.
>
>  HTH,
>  --
>  Shyam
>
>  --
>  *From:* Joe DeSouza 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, August 14, 2009 10:26:22 AM
> *Subject:* Re: Remedy Client Bandwidth Requirements
>
> **
>  Ramy,
>
>  Over a VPN, you are bound to experience a certain level of latency. You
> will never experience even a close to being on the network experience,
> especially with the Admin / Developer client..
>
>  Just make sure the VPN client is not using a dial up connection. That
> would really suck.
>
>  I use a regular DSL connection when working from home or
> remotely with the standard DSL speeds offered by providers like Comcast or
> CableVision. This gives me a fairly good room to work comfortably without
> having to scratch my head or loosing my hair while I wait for the system to
> accept my transaction be it on the user client or the developer or admin
> client..
>
>  I currently have a download speed of 6 MBPS and upload speed of 1 MBPS on
> my DSL connection and I have hooked my modem to a wireless router that
> supports upto 54 MBPS (I know thats old but it works for me).
>
>  I would avoid using wireless internet cards... Had friends and colleagues
> who used it and they don't have nearly as good an experience with them.
>
>  Hope this helps..
>
>  Joe
>
>  --
>  *From:* Ramy S. Ayoub 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, August 14, 2009 7:47:11 AM
> *Subject:* Remedy Client Bandwidth Requirements
>
> **
>  HI list**
>
> Kindly we are working in a project that is using Remedy application, where
> the Remedy client users (60 concurrent users) are located in Egypt and the
> Remedy server is located Germany. Client access is going to be through VPN
> client over the ON network.
>
> Kindly advise with the required network bandwidth to be available for the
> remedy client in order to access the remedy server with no issue to in the
> network bandwidth.
>
>  Regards,
>  Ramy Ayoub
>
> _Platinum Sponso

[623] Authentication failed

[Ramy S. Ayoub]

Hi List,

I have a problem with the users login with the Error [623] Authentication
failed ,  this only for the users from LDAP integartion other users
connecting and everything is fine

other servers with the same configuration working fine only this server.

AR.7.1
SQL 2005

Regards,
Ramy

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Re: [623] Authentication failed - Resolved

[Ramy S. Ayoub]

HI All,

Issue has been resolved the server was not in the corprate domain.

Thanks All,
Regards,

On Tue, Sep 22, 2009 at 2:47 PM, danny.kell...@strategicworkflow.com <
danny.kell...@strategicworkflow.com> wrote:

> Hi,
>
> Turn on plugin logging and set it to ALL (100 in the ar.conf) this will
> tell you exactly what the problem is. Feel free to post it when your done
> and we can take a look.
>
> Make sure you copy from +VL until -VL for that user. You will know what I
> mean when you look at the plugin log file.
>
> Kind regards
> Danny
>
> Original Message:
> -
> From: Ramy S. Ayoub ramyay...@gmail.com
> Date: Tue, 22 Sep 2009 12:49:19 +0200
> To: arslist@ARSLIST.ORG
> Subject: [623] Authentication failed
>
>
> Hi List,
>
> I have a problem with the users login with the Error [623] Authentication
> failed ,  this only for the users from LDAP integartion other users
> connecting and everything is fine
>
> other servers with the same configuration working fine only this server.
>
> AR.7.1
> SQL 2005
>
> Regards,
> Ramy
>
>
> 
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Control-M Version 6.1.03 Slow Performance

[Ramy S. Ayoub]

Dears,

We are facing major performance issue in the Control-M and we don't know
from where we can resolve this issue , as BMC Support was talking about DNS
issue which the security admin test and there is no issues at all

Database SQL 2000
O/S Wind 2000 Serv

Regards,
Ramy

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Re: OT: Thanksgiving Humor

[Ramy S. Ayoub]

Very long mail :)

On Wed, Nov 25, 2009 at 7:48 PM, Gidd Calden  wrote:

> **
> *Thanksgiving Divorce*
>
> A man in Phoenix calls his son in New York the day before Thanksgiving and
> says,"I hate to ruin your day, but I have to tell you that your mother and I
> are divorcing; forty-five years of misery is enough.
>
> "Pop, what are you talking about?" the son screams. We can't stand the
> sight of each other any longer," the father says. "We're sick of each other,
> and I'm sick of talking about this, so you call your sister in Chicago and
> tell her."
>
> Frantic, the son calls his sister, who explodes on the phone. "Like heck
> they're getting divorced," she shouts, "I'll take care of this,"
>
> She calls Phoenix immediately, and screams at her father, "You are NOT
> getting divorced. Don't do a single thing until I get there. I'm calling my
> brother back, and we'll both be there tomorrow. Until then, don't do a
> thing, DO YOU HEAR ME?" and hangs up.
>
> The old man hangs up his phone and turns to his wife. "Okay," he says,
> "they're coming for Thanksgiving and paying their own way."
>
> *No Thanksgiving Dinner*
>
> Tis the night before Thanksgiving and all through our house
> No turkey is baking; I feel like a louse,
> For I am all nestled, so snug in my bed;
> I’m not gettin’ up and I’m not bakin’ bread.
> No pies in my oven, no cranberry sauce
> Cuz I give the orders, and I am the boss.
> When out in the kitchen, there arose such a clatter
> I almost got up to see what was the matter.
> As I drew in my head and was tossing around
> To the bed came my husband, he grimaced, he frowned.
> And laying his finger aside of his nose,
> He scared me to death and I thought, “Here he goes!”
> He spoke not a word as he threw back my quilt
> And the look that he gave was intended to wilt.
> So up to the ceiling my pillows he threw
> I knew I had had it, his face had turned blue.
> “You prancer, you dodger, you’re lazy, you vixen
> Out yonder in kitchen, Thanksgiving you’re fixin.”
> But he heard me explain, with my face in a pout:
> "I'm just plain too tired and we're eating out!"
>
> *Ode to Thanksgiving*
>
> To our national birds
> The American Eagle
> The Thanksgiving Turkey
> May one give us peace in all our states
> And the other a piece for all our plates
>
> **
> *What is the difference between a chicken and a turkey?*
> *Chickens celebrate Thanksgiving!!*
> **
> ***How many turkeys does it take to change a lightbulb?*
> *Just one but it takes 5 hours*
> **
> *Did you hear about the X-rated turkey? *
> *It's served with very little dressing.*
> **
> ***Which side of the turkey has the most feathers? *
> *The outside!*
> **
>
> *Twas the Nite of Thanksgiving*
>
> *Twas the Nite of Thanksgiving
> **But I just couldn't sleep
> I tried counting backwards,
> I tried counting sheep.
> *
> *The leftovers beckoned -
> The dark meat and white
> But I fought the temptation
> With all of my might *
> *Tossing and turning
> With anticipation
> The thought of a snack
> Became infatuation. *
> **
> *So, I raced to the kitchen,
> Flung open the door
> And gazed at the fridge,
> Full of goodies galore. *
> **
> *Gobbled up turkey
> And buttered potatoes,
> Pickles and carrots,
> Beans and tomatoes. *
> **
> *I felt myself swelling
> So plump and so round,
> 'Til all of a sudden,
> I rose off the ground. *
> **
> *I crashed through the ceiling,
> Floating into the sky
> With a mouthful of pudding
> And a handful of pie. *
> **
> *But, I managed to yell
> As i soared past the trees
> Happy eating to all -
> Pass the cranberries, please. *
> **
> *May your stuffing be tasty,
> May your turkey be plump.
> May your potatoes 'n gravy
> Have nary a lump, *
> **
> *May your yams be delicious
> May your pies take the prize,
> May your thanksgiving dinner
> Stay off of your thighs.
>
> *Happy Turkey Day
> More Ways to be Thankful
>
>
>
>
>
> Regards…Gidd
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Change Management - Cancelled Issue

[Ramy S. Ayoub]

Dears ,

I have issue with the Change Management Approval

In case we have Change with Status = Request for Authorization , So the
First Approval Canceled his approval , Then Approval Number 2 Approve and
Approval Number 3 Approve , the another levels not coming and the Status
Jump from Request for Authorization to Scheduled

ARS 7.1
ITSM 7.3

Regards,
Ramy

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SLM 7.3 Public Holidays

[Ramy S. Ayoub]

Dears,

I want to update the Public Holidays within my Service Level Management
Configuration , how this can be done.

Regards,
Ramy

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Re: SLM 7.3 Public Holidays

[Ramy S. Ayoub]

**

Just to create the Holidays without attaching them in the OLA , SLA it self
? , simply in creation of new SLA we usually attach the the Business Entity
in each one if needed , regarding the Holidays only we should created in the
Business Time Segment ?

Regards,
Ramy


On 12/28/09, strauss  wrote:
>
> **
>
> In my experience, once you have created a Business Time Segment of
> Unavailable time, it cannot be edited.  I create a new one for the holidays
> in each fiscal year once they are published.  If you need to change an
> existing one, you probably will have to recreate it with the changes you
> need to make, and delete the existing one.
>
>
>
> Christopher Strauss, Ph.D.
>
> Call Tracking Administration Manager
>
> University of North Texas Computing & IT Center
>
> http://itsm.unt.edu/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Ramy S. Ayoub
> *Sent:* Monday, December 28, 2009 3:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SLM 7.3 Public Holidays
>
>
>
> **
>
> Dears,
>
>
>
> I want to update the Public Holidays within my Service Level Management
> Configuration , how this can be done.
>
>
>
> Regards,
>
> Ramy
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Performance Issue - Urgent

[Ramy S. Ayoub]

***
List ,

I m wondering how I can point figure why remedy application is slow , is it
memory ,CPU or What

which the value for CPU and Memory reasonable rather than good the question
now why Remedy it goes to paging rather than using the free available memory
and how could tune this.

ARS Version: 7.1
ITSM: 7,3
OS : Windows 2003 (VMWARE)
DATABASE: SQL 2005

Regards,
Ramy

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Server Information

[Ramy S. Ayoub]

Dears,

I have Question regarding the Server Information

in the Advanced Tab , I can find Field call Maximum Filter for an Operation
, and Maximum Stack of Filter , what is the recumandation values regarding
it , and this can impact the
Performance ?

ARS 7.1 Patch 004
OS : Windows 2003
DB : SQL 2005

Regards,
Ramy

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Re: Server Information

[Ramy S. Ayoub]

**
Thanks James,

I have another question regarding the configuration also Max Entries
Returned By Get list , and Server Table Field Chunk Size ?

if this also impact the performance and what is BMC recommendation ?

Regards,
Ramy


On 1/26/10, jham36  wrote:
>
> From the 7.1 documentation
>
> Maximum Filters for an Operation:
> Defines the number of filters that can be performed in an
> operation. The default and recommended number is 1.
> Increase this number at your own risk only if you reach a
> limit in your system and you have verified that your
> workflow is valid.
>
>
> Maximum Stack of Filters:
> Defines the maximum number of nested filters and filter
> guides that will execute to prevent recursive actions on the
> server. The default and recommended number is 25.
> Increase this number at your own risk only if you reach a
> limit in your system and you have verified that your
> workflow is valid.
>
>
> James
>
>
> On Jan 26, 11:39 am, "Ramy S. Ayoub"  wrote:
> > Dears,
> >
> > I have Question regarding the Server Information
> >
> > in the Advanced Tab , I can find Field call Maximum Filter for an
> Operation
> > , and Maximum Stack of Filter , what is the recumandation values
> regarding
> > it , and this can impact the
> > Performance ?
> >
> > ARS 7.1 Patch 004
> > OS : Windows 2003
> > DB : SQL 2005
> >
> > Regards,
> > Ramy
> >
> >
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Assignee empty value

[Ramy S. Ayoub]

Dears

I have issue with assignment load balancing , the issue exactly assigne
field usually not detect the value and empty

Ars 7x
ITSM 7.3


-- 

*Ramy Ayoub*
Products and Service Delivery

Business Process Automation

Vodafone – Egypt

Phone: +20100441441
Email: ramy.ay...@vodafone.com

Smart Village,

Vodafone-Egypt C2 Building
Cairo/Alex – Desert Road

KM28, Smart Village

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Re: Assignee empty value

[Ramy S. Ayoub]

On submit new ticket or modify if we didn't set the assigne will remain
empty as well.

On Tuesday, January 3, 2012, Tauf Chowdhury  wrote:
> ** You need to expand on where/what/why/how this happening.
>
> On Tue, Jan 3, 2012 at 6:26 AM, Ramy S. Ayoub  wrote:
>>
>> ** Dears
>>
>> I have issue with assignment load balancing , the issue exactly assigne
field usually not detect the value and empty
>>
>> Ars 7x
>> ITSM 7.3
>>
>>
>> --
>>
>> Ramy Ayoub
>> Products and Service Delivery
>>
>> Business Process Automation
>>
>> Vodafone – Egypt
>>
>> Phone: +20100441441
>> Email: ramy.ay...@vodafone.com
>>
>> Smart Village,
>>
>> Vodafone-Egypt C2 Building
>> Cairo/Alex – Desert Road
>>
>> KM28, Smart Village
>>
>>
>>
>>
>>
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> --
> Tauf Chowdhury
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

-- 

*Ramy Ayoub*
Products and Service Delivery

Business Process Automation

Vodafone – Egypt

Phone: +20100441441
Email: ramy.ay...@vodafone.com

Smart Village,

Vodafone-Egypt C2 Building
Cairo/Alex – Desert Road

KM28, Smart Village

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Re: Assignee empty value

[Ramy S. Ayoub]

In arerror.log AssignEng : Name parameter (or name field in a parameter) is
empty () ARERR - 102



On Tuesday, January 3, 2012, Tauf Chowdhury  wrote:
> ** Do you have an auto assignment configured based on some criteria on
the incident? I'm assuming you're talking about submitting through
HPD:HelpDesk and not the interface form right?
>
> You should try configuring auto assignment
>
> On Tue, Jan 3, 2012 at 7:50 AM, Ramy S. Ayoub  wrote:
>>
>> ** 
>> On submit new ticket or modify if we didn't set the assigne will remain
empty as well.
>>
>> On Tuesday, January 3, 2012, Tauf Chowdhury  wrote:
>> > ** You need to expand on where/what/why/how this happening.
>> >
>> > On Tue, Jan 3, 2012 at 6:26 AM, Ramy S. Ayoub 
wrote:
>> >>
>> >> ** Dears
>> >>
>> >> I have issue with assignment load balancing , the issue exactly
assigne field usually not detect the value and empty
>> >>
>> >> Ars 7x
>> >> ITSM 7.3
>> >>
>> >>
>> >> --
>> >>
>> >> Ramy Ayoub
>> >> Products and Service Delivery
>> >>
>> >> Business Process Automation
>> >>
>> >> Vodafone – Egypt
>> >>
>> >> Phone: +20100441441
>> >> Email: ramy.ay...@vodafone.com
>> >>
>> >> Smart Village,
>> >>
>> >> Vodafone-Egypt C2 Building
>> >> Cairo/Alex – Desert Road
>> >>
>> >> KM28, Smart Village
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>> >
>> >
>> > --
>> > Tauf Chowdhury
>> >
>> >
>> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>> --
>>
>> Ramy Ayoub
>> Products and Service Delivery
>>
>> Business Process Automation
>>
>> Vodafone – Egypt
>>
>> Phone: +20100441441
>> Email: ramy.ay...@vodafone.com
>>
>> Smart Village,
>>
>> Vodafone-Egypt C2 Building
>> Cairo/Alex – Desert Road
>>
>> KM28, Smart Village
>>
>>
>>
>>
>>
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> --
> Tauf Chowdhury
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

-- 

*Ramy Ayoub*
Products and Service Delivery

Business Process Automation

Vodafone – Egypt

Phone: +20100441441
Email: ramy.ay...@vodafone.com

Smart Village,

Vodafone-Egypt C2 Building
Cairo/Alex – Desert Road

KM28, Smart Village

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ARERR [9217]

[Ramy S. Ayoub]

Dear List,



We are facing issue with the dashboard,



*The following error(s) occurred while trying to process your request: *

*
File not found. Either the file requested is not present or the URL supplied
is bad.  *

*Return to home Page,*

After clicking on this link and login from this window dashboard working
great, I have applied Patch 5 on the Mid-tier and flashboard as we all know
that ARERR 9217 is

File not found. Either the file requested is not present or the URL supplied
is bad.

There was a failure in viewing or saving an attachment file because the file
could not be found on the web server.

*AR Server 7.1*

*Mid - Tier 7.1.00 Patch 005*

Any Idea …

Regards,

Ramy

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Email Error

[Ramy S. Ayoub]

Dear All ,

I found the Error below in my Email - Error log which the emails are sent
and everything working ??


null

javax.mail.AuthenticationFailedException

at javax.mail.Service.connect(Service.java:306)

at
com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:424)

at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:197)

at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

at java.lang.Thread.run(Unknown Source)

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Re: BMC Remedy ARS + ITSM Interview Questions

[Ramy S. Ayoub]

use the below question in case of Senior Level ... this from my point of
view

1)  ARSchema

2)  With transaction(t) table and table schema id in associated in
arschema table

3)  Web Services , Remedy API, Email templates, Direct SQL, creating
view and database trigger and database programming….. depending on what
suites to client and third party application

4)  Creating failure over environments, database back – replication on
vmware etc,

5)  Big to answer I will update you on this next time, - user interface
,end user component – directly reachable  to customers

6)  Filter is server side component , depending on fire condition and
qualification action will be perform on server.  Actions are listed in if
actions tab, submit, modify any valid ar server operation. Permission is not
issue on filter etc.

7)  I don't things so, not possible.

8)  Not understanding question – reason I not aware of walking tables





1.  What is the primary table in the AR System data dictionary?

2.  How does the AR System manage the data you see in Remedy Forms?

3.  Without using DSO or EIE, what are your thoughts for providing a
'STANDARDIZED' methodology for interfacing/integrating with Remedy
applications.  This customer was actually looking to use C.I.M. or some
other open standard solution to interface with Remedy maybe a good
discussion for the list!!!

4.  How do you trouble shoot AR System server outages to restore access to
the system?

5.  How does mid-tier work and where does it fit in the client server
architecture?

6.  Describe how filters work?  They were actually looking how filters work
in different phases... which led to the next question.

7.  Can you force a filter to fire all actions in the first phase?

8.  List all of the possible uses for guides.  They were looking for walking
tables.






On Thu, Nov 27, 2008 at 9:02 AM, Salma <[EMAIL PROTECTED]> wrote:

> Dear Team,
>
> As i have completed my 1 year with ARS and ITSM application , planning to
> take up some interviews. Please can any one help me with some interview
> questions which are commonly asked . So that i can prepared for my
> interview
> .
>
>
> Please post me all the question which you guys faced during ur interviews .
>
> And also apart from ARS or ITSM , any possibilty of asking questions from
> other topics like Database, OS , Network , If yes please let me the same .
>
>
> Thanks in advance ,
>
> Salma
> --
> View this message in context:
> http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p2071.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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Integration between Remedy and Seibel through Web Service - Case Urgent

[Ramy S. Ayoub]

Dear List,

We are facing currently issue with the Web Service after we import the XML
file from Seible System , in this stage we already succeed to import the
file ( Set Field)

Next step Mapping the field between the two systems and this has been done
also

when we trying to test the records we get the issue below

ARERR [9130] An exception occurred from the WebService class : There is no
active Web Service with operation named '
http://siebel.com/asi/:CreateAccount'.(SBL-EAI-04313)

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Upgarde ARserver 7.1 patch 5 from non-unicode to unicode

[Ramy S. Ayoub]

Dear List ,



Tired to upgrade our ARserver from non-Unicode to uni-code, as we are
running SQL-Server 2005



Any suggestion?



Regards,

Ramy Ayoub

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Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode

[Ramy S. Ayoub]

Hi joe,



Longtime :) , we have our production servers running in non-Unicode as we
receive data from Seibel ebusiness (Remedy Integrated with Seibel through
tibco media ware , so the data become like ضضض , so I found out the my
arserver non-Unicode.



So I run my upgrade in the dev environment but didn't give me the chance to
choose the Unicode , its given me direct upgrade.



any solution for this


On Fri, Jan 30, 2009 at 9:26 PM, Joe DeSouza  wrote:

> **
> Would be useful if you would tell what went wrong when you tried so someone
> can help you with what your problem was..
>
> Joe
>
>  ----------
> *From:* Ramy S. Ayoub 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, January 30, 2009 2:23:45 PM
> *Subject:* Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
> **
>
> Dear List ,
>
>
>
> Tired to upgrade our ARserver from non-Unicode to uni-code, as we are
> running SQL-Server 2005
>
>
>
> Any suggestion?
>
>
>
> Regards,
>
> Ramy Ayoub
>
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___

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Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode

[Ramy S. Ayoub]

Mark - there is no other solution ?

On Fri, Jan 30, 2009 at 10:56 PM, Walters, Mark wrote:

> You cannot convert an existing non-unicode AR instance to unicode by
> running the installer.  You need to perform a clean unicode install of ARS
> and any applications and then migrate your data and workflow customisations
> via export/import, Migrator or equivalent.
>
> Mark
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Ramy S.
> Ayoub
> Sent: Fri 30/01/2009 19:40
> To: arslist@ARSLIST.ORG
> Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
>
> **
>
> Hi joe,
>
>
>
> Longtime :) , we have our production servers running in non-Unicode as we
> receive data from Seibel ebusiness (Remedy Integrated with Seibel through
> tibco media ware , so the data become like ??? , so I found out the my
> arserver non-Unicode.
>
>
>
> So I run my upgrade in the dev environment but didn't give me the chance to
> choose the Unicode , its given me direct upgrade.
>
>
>
> any solution for this
>
>
>
> On Fri, Jan 30, 2009 at 9:26 PM, Joe DeSouza  wrote:
>
>
>**
>Would be useful if you would tell what went wrong when you tried so
> someone can help you with what your problem was..
>
>Joe
>
>
> 
>
>From: Ramy S. Ayoub 
>To: arslist@ARSLIST.ORG
>Sent: Friday, January 30, 2009 2:23:45 PM
>Subject: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
>**
>
>Dear List ,
>
>
>
>Tired to upgrade our ARserver from non-Unicode to uni-code, as we
> are running SQL-Server 2005
>
>
>
>Any suggestion?
>
>
>
>Regards,
>
>Ramy Ayoub
>
>
>__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___
>
>
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>
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Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode

[Ramy S. Ayoub]

Joe- what do you mean by convert the database into a unicode , how this can
be done.

I'm using SQL 2005

2009/2/2 Joe DeSouza 

> ** You will need to convert your database into a Unicode database first.
> Without that, even if you do install ARS over that database as Unicode, you
> will have a problem connecting to it.
>
> Joe
>  ------
> *From:* Ramy S. Ayoub 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, January 30, 2009 2:40:41 PM
> *Subject:* Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
> **
>
> Hi joe,
>
>
>
> Longtime :) , we have our production servers running in non-Unicode as we
> receive data from Seibel ebusiness (Remedy Integrated with Seibel through
> tibco media ware , so the data become like ضضض , so I found out the my
> arserver non-Unicode.
>
>
>
> So I run my upgrade in the dev environment but didn't give me the chance to
> choose the Unicode , its given me direct upgrade.
>
>
>
> any solution for this
>
>
> On Fri, Jan 30, 2009 at 9:26 PM, Joe DeSouza  wrote:
>
>> **
>> Would be useful if you would tell what went wrong when you tried so
>> someone can help you with what your problem was..
>>
>> Joe
>>
>>  --
>> *From:* Ramy S. Ayoub 
>> *To:* arslist@ARSLIST.ORG
>> *Sent:* Friday, January 30, 2009 2:23:45 PM
>> *Subject:* Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>>
>> **
>>
>> Dear List ,
>>
>>
>>
>> Tired to upgrade our ARserver from non-Unicode to uni-code, as we are
>> running SQL-Server 2005
>>
>>
>>
>> Any suggestion?
>>
>>
>>
>> Regards,
>>
>> Ramy Ayoub
>>
>
>  __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___
>

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Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode

[Ramy S. Ayoub]

we will see how it can be done , but for sure there is not impact in ARS
files if we modify the ar.cfg and ar.montior with uni-code we dont need to
more for ARS ?

2009/2/3 Joe DeSouza 

> ** That is more a question you might want to ask your DBA. I know it more
> in the Oracle perspective and do not know the equivalent for MS-SQL. If its
> a production DB I definitely would get a DBA involved if I didn't already
> have the know how to do it, at least to guide me through the process..
>
> Joe
> ----------
> *From:* Ramy S. Ayoub 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, February 3, 2009 8:40:12 AM
>
> *Subject:* Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
> ** Joe- what do you mean by convert the database into a unicode , how this
> can be done.
>
> I'm using SQL 2005
>
> 2009/2/2 Joe DeSouza 
> ** You will need to convert your database into a Unicode database first.
> Without that, even if you do install ARS over that database as Unicode, you
> will have a problem connecting to it.
>
> Joe
>  --
> *From:* Ramy S. Ayoub 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, January 30, 2009 2:40:41 PM
> *Subject:* Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
> **
>
> Hi joe,
>
>
>
> Longtime :) , we have our production servers running in non-Unicode as we
> receive data from Seibel ebusiness (Remedy Integrated with Seibel through
> tibco media ware , so the data become like ضضض , so I found out the my
> arserver non-Unicode.
>
>
>
> So I run my upgrade in the dev environment but didn't give me the chance to
> choose the Unicode , its given me direct upgrade.
>
>
>
> any solution for this
>
>
> On Fri, Jan 30, 2009 at 9:26 PM, Joe DeSouza  wrote:
> **  Would be useful if you would tell what went wrong when you tried so
> someone can help you with what your problem was..
>
> Joe
>
>  --
> *From:* Ramy S. Ayoub 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, January 30, 2009 2:23:45 PM
> *Subject:* Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
> **
>
> Dear List ,
>
>
>
> Tired to upgrade our ARserver from non-Unicode to uni-code, as we are
> running SQL-Server 2005
>
>
>
> Any suggestion?
>
>
>
> Regards,
>
> Ramy Ayoub
>
>  __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
>

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Re: Pending Times

[Ramy S. Ayoub]

this what we did also , customize application to calculate the pending time
, and other is assignment time

On Wed, Feb 4, 2009 at 4:22 PM, SUBSCRIBE arslist Melissa <
melissa.r...@stls.frb.org> wrote:

> **
> We do this as a customization.  Added Start Pending, Stop Pending and Total
> Pending time to HPD:Help Desk and the appropriate active links to caluclate
> these values.
>
>
>
>
>   *Jon Gee *
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 02/04/2009 08:18 AM   Please respond to
> arslist@ARSLIST.ORG
>
>To
> arslist@ARSLIST.ORG  cc
>   Subject
> Re: Pending Times
>
>
>
>
> **   I would also like to know the answer to this.
>
>
> --- On *Tue, 2/3/09, Shafqat Ayaz * wrote:
> From: Shafqat Ayaz 
> Subject: Pending Times
> To: arslist@ARSLIST.ORG
> Date: Tuesday, February 3, 2009, 5:28 PM
>
> **
>
> Hi All
> this question has probably been asked before, I have checked the archives
> and did not find anything, so here goes.
> Is there any place in Incident Management where it stores the total time
> while the Incident was in a Pending Status?
>
> ITSM 7.01
>
> Many thanks for your help
>
> Shafqat Ayaz
>
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Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode

[Ramy S. Ayoub]

*
we script the database to be uni-code then covert the data  and we remove
the old database then we install new ARserver then we restore the database
and we did that as we re-install the SQL also so in ar.cfg the UTF-16 not
supporting but UTF-8 is working fine and the uni-code function are working
fine , there is any impact on the if we run the system under UTF-8.

Ramy

On Wed, Feb 4, 2009 at 4:49 PM, Misi Mladoniczky  wrote:

> Hi,
>
> And as described earlier in the thread, the definition data as well as the
> data records may be corrupted, as the length in bytes of things can
> change...
>
> I would definitely use a def-file to move the application to a newly
> installed server, and the API to copy data from the old server to the new
> one.
>
>Best Regards - Misi, RRR AB, http://rrr.se
>
> > After you tweak the database to be unicode you will need to reinstall ARS
> > with the unicode option selected. This option will be enabled after that
> > when you are upgrading your ARS as the script will recognize it as a
> > unicode enabled database.
> >
> > Joe
> >
> >
> > 
> >
> > From: Ramy S. Ayoub 
> > To: arslist@ARSLIST.ORG
> > Sent: Tuesday, February 3, 2009 3:44:18 PM
> > Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
> >
> > we will see how it can be done , but for sure there is not impact in ARS
> > files if we modify the ar.cfg and ar.montior with uni-code we dont need
> to
> > more for ARS ?
> >
> >
> > 2009/2/3 Joe DeSouza 
> >
> > **
> > That is more a question you might want to ask your DBA. I know it more in
> > the Oracle perspective and do not know the equivalent for MS-SQL. If its
> a
> > production DB I definitely would get a DBA involved if I didn't already
> > have the know how to do it, at least to guide me through the process..
> >
> > Joe
> >
> >
> >
> > 
> > From: Ramy S. Ayoub 
> > To: arslist@ARSLIST.ORG
> > Sent: Tuesday, February 3, 2009 8:40:12 AM
> >
> > Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
> >
> >
> > **
> > Joe- what do you mean by convert the database into a unicode , how this
> > can be done.
> >
> > I'm using SQL 2005
> >
> >
> > 2009/2/2 Joe DeSouza 
> > **
> > You will need to convert your database into a Unicode database first.
> > Without that, even if you do install ARS over that database as Unicode,
> > you will have a problem connecting to it.
> >
> > Joe
> >
> >
> >
> > 
> > From: Ramy S. Ayoub 
> > To: arslist@ARSLIST.ORG
> > Sent: Friday, January 30, 2009 2:40:41 PM
> > Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
> >
> > **
> > Hi joe,
> >
> > Longtime :) , we have our production servers running in non-Unicode as we
> > receive data from Seibel ebusiness (Remedy Integrated with Seibel through
> > tibco media ware , so the data become like ÖÖÖ , so I found out the my
> > arserver non-Unicode.
> >
> > So I run my upgrade in the dev environment but didn't give me the chance
> > to choose the Unicode , its given me direct upgrade.
> >
> > any solution for this
> >
> >
> > On Fri, Jan 30, 2009 at 9:26 PM, Joe DeSouza 
> wrote:
> > **
> > Would be useful if you would tell what went wrong when you tried so
> > someone can help you with what your problem was..
> >
> > Joe
> >
> >
> >
> > 
> > From: Ramy S. Ayoub 
> > To: arslist@ARSLIST.ORG
> > Sent: Friday, January 30, 2009 2:23:45 PM
> > Subject: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
> >
> > **
> > Dear List ,
> >
> > Tired to upgrade our ARserver from non-Unicode to uni-code, as we are
> > running SQL-Server 2005
> >
> > Any suggestion?
> >
> > Regards,
> > Ramy Ayoub
> > **
> >
> >
> >
> >
> >
> ___
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> > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> > --
> > This message was scanned by ESVA and is believed to be clean.
> >
> >
>
>
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Server lang = ENU;UTF-8 , ARServer 7.1

[Ramy S. Ayoub]

Dear List ,

We are facing issue with the Keyword for example $SCHEMA$ when i check the
error log i found out its become like  ??? , it seems the ARServer
translate all the Keywords in wrong format from where we can configure this
issue.

Regards,
Ramy

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Re: CMDB Performance - Updating Row Level Security

[Ramy S. Ayoub]

**
did you checked the AR Error log it seems there infinity loop start when the
action also start , you can refer to ar.montor and ar,cfg configuration .. a
lot of fact can cause this issue

Regards,
Ramy Ayoub

On Mon, Mar 30, 2009 at 2:17 PM, Peter Romain <
p.romain.arsl...@parsolutions.co.uk> wrote:

> Hi All,
>
> On my system Marimba has imported ~4500 computers each with ~200 related
> CIs.
>
> When I add a Company value to a computer system CI the
> CMDBRowLevelSecurity is correctly pushed to all relationships (via the
> SYS:Action form).
>
> The problem I am seeing is that when the relationship CMDBRowLevelSecurity
> is updated the CMDB filter at order 600 performs a set fields on the child
> CI of the relationship instead of the underscore form of the relationship
> (eg BMC.CORE:BMC_Component_).
>
> This is causing a performance hit as we try and add companies.
>
> I have played with the security and markasdeleted fields on parent and
> chld CIs as well as the relationship CI but I can't figure out why this is
> happening.
>
> Has anyone else seen this and found the reason for the child CI being
> updated during an update of a relationship?
>
> Cheers
>
> Peter
>
> Win 2003
> ARS 7.1 Patch 6
> CMDB 2.1 Patch 5
> SQL Server 2005
>
>
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Run Scripts in OSS from Remedy

[Ramy S. Ayoub]

Dear list,



I have requirements to automate scripts from Remedy to OSS Ericson for GSM
activities our environment is Windows 2003 and SQL 2005 ,OSS is Unix and
Sybase, anyone can support the subject or experience on it.



Regards,

Ramy

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test

[Ramy S. Ayoub]

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Change Mgmt Approval Status Closed Issues

[Ramy S. Ayoub]

Dears,

I have issue when users submit the change request some of the change
requests become scheduled and the Approval Status ( Closed ) , and the Audit
log for these cases *change Request Status =* Request for Authorization ,
then find out that the change status is Scheduled and this not recorded in
the Audit Trial also

any ideas of someone see the same issue before

ARS 7.1 Patch 4
ITSM 7.3
OS windows
DB SQL 2005

Regards,
Ramy

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Test

[Ramy S. Ayoub]

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Lic Migration From 6.3 to 7.x

[Ramy S. Ayoub]

Dears ,

We are in Migration from 6.3 to 7.x and i need to understand something for
example i have in 6.3 Change Management Fixed 5-PK LSN , This mean we have 5
Fixed lic

5 AR System Fixed
5 BMC Change Management Fixed


Is this correct calculation ?

Best Regards,
Ramy Ayoub

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Re: Open Spaces ITSM Recruitment - BMC Remedy ITSM Positions in Europe

[Ramy S. Ayoub]

Hi Ross,

sponsorship visa for Egyptian or you're looking for local.

Best Regards,
Ramy Ayoub

On Fri, Apr 9, 2010 at 10:26 AM, remedypeople  wrote:

> Hi there all, it's Ross here from Open Spaces ITSM Recruitment in London.
>
> I am now urgently looking for experienced BMC ITSM Specialists and
> Consultants for implementation, development, support and consultancy roles
> in the UK, Belgium, Germany, Sweden, The Netherlands, Dubai and across
> Europe.
>
> I am looking for in excess of 10 consultants in all.
>
> You must be eligible to work in the stated destinations unrestricted.
>
> The roles can be either contract or permanent and many can be based either
> home with travel or on client sites, extra language skills would be a
> serious advantage.
>
> I am looking for people with good experience of any or all of the
> following:
>
> BMC Remedy
> BMC ITSM 7, 7.5 & 7.6
>
> BMC BladeLogic
> BMC Atrium
> BMC Atrium Orchestrator (Formerly BMC Run Book Automation)
> BMC Patrol (Performance Assurance)
> BMC Marimba (Configuration Manager)
> BMC ProactiveNet
> BMC Control-M
>
>
> The roles can be in any field including: support, development,
> administration, consultancy, architecture, etc.
>
> I have positions covering all versions of BMC products and I am ideally
> looking for BMC Certified people with excellent all-round BMC product
> experience and skills.
>
> If you could either reply or give me a call to let me know if you’re
> interested that’d be brilliant and please send a copy of your most up to
> date CV too in case anything comes up in the future that may be of interest
> to you.
>
> If you aren’t interested, but you know of any other people that may be
> please let me know, and if I don’t know them and place them I’ll be sending
> you a case of Champagne.
>
>
> Best regards
>
> Ross McMahon
> Senior Account Manager
>
> For and on behalf of Open Spaces Ltd
> Tel: +44 (0) 1932 562900
> Mob: +44 (0) 7940 329433
> Fax: +44 (0) 1932 567160
> EMail:  r...@openspaces.co.uk
> www.openspaces.co.uk
> --
> View this message in context:
> http://n2.nabble.com/Open-Spaces-ITSM-Recruitment-BMC-Remedy-ITSM-Positions-in-Europe-tp4875892p4875892.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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Re: Segregating HR & IS/IT data

[Ramy S. Ayoub]

**
what you need only to do , create new company with name of Employee for
example and you will configure all the People to have access to this Company
, So another Company IT Support and Another one HR Support

For example you need to give all the organization ( Employee Company) in CTM
People Access Restrictions Table

For the IT Support they should have ( Employee Company and IT Support ) in
CTM People Access Restrictions Table

For the HR Support they should have ( Employee Company and HR Support ) in
CTM People Access Restrictions Table

also you will build the Support Groups under this Companies base on the
role.

On 4/12/10, strauss  wrote:
>
> **
>
> …and the only way to avoid having to duplicate all of that data would most
> likely be to use Stanford’s solution where customer records are created as
> needed by pulling the people data from LDAP - on demand.  Anne Pinkowski can
> probably give you more information on that.  When you duplicated the data,
> how did you handle the duplication of Login Names for the CTM:People and
> User forms?
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Ramey, Anne
> *Sent:* Monday, April 12, 2010 11:50 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Segregating HR & IS/IT data
>
>
>
> **
>
> Sites cross tenancies, you just have to associate the HR tenancy with
> them.  Yes, you have to duplicate the people data.  It's not a perfect
> solution, but it works.
>
>
>
> Anne Ramey
>
> *E-mail correspondence to and from this address may be subject to the
> North Carolina Public Records Law and may be disclosed to third parties only
> by an authorized State Official.*
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Pargeter, Christie :CO IS
> *Sent:* Friday, April 09, 2010 5:36 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Segregating HR & IS/IT data
>
>
>
> **
>
> How do you handle the employee base & location base?  Do you have to
> duplicate these data sets?
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Roger Justice
> *Sent:* Friday, April 09, 2010 2:25 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Segregating HR & IS/IT data
>
> ** Multi-tenancy is the easiest way. You could create new Supprt Groups
> the HR use field 112 to limit who can see the record and review the workflow
> that will allow a group member the see the entry. You will have the insure
> on these records that the unrestricted group is not one of the entries in
> field 112.
>
>
>
> -Original Message-
> From: Pargeter, Christie :CO IS 
> To: arslist@ARSLIST.ORG
> Sent: Fri, Apr 9, 2010 4:10 pm
> Subject: Segregating HR & IS/IT data
>
> **
>
> We are looking at adding our HR Help Desk to using ITSM on the same
> server.  But we wanted to keep the incident & change tickets segregated.
> But we don't really want to do multi-tendency if we don't have to.  The 2
> desks have the same employee & location bases we just don't want them to see
> each other's tickets.  How have other companies handled this?
>
>
>
> ARS 7.1 p 6
>
> ITSM 7.0.3 p 9
>
> Window 2003
>
> MS SQ 2005
>
> IIS/Tomcat
>
> RKM 7.2 p 2
>
> MidTier 7.1 p 6
>
>
>   --
>
> *Christie Pargeter *
> *Legacy Health** ***
>
> *IS - Programming*
>
> *SR Technical Analyst***
>
> cparge...@lhs.org
>
> *  **1120 Building*
>
> tel: 503-415-5149
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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Change Mgmt 7.3 - Tasks ( TMS)

[Ramy S. Ayoub]

Dear list ,

We have issue when we are submitting new task send an email to the assign so
after saving the change request and moving the status from Draft to request
for authorization the Task assigne  receive another email with same template
for the same task , is there is any solution for this issue ( Rules ,
Configuration .. etc

Another issue when People keep the assigne filed blank the Task Assignment
goes to UN-available people which the status of their profile is
UN-available .

Best Regards,
Ramy Ayoub

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Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted

[Ramy S. Ayoub]

Dear list,
We are in Stage to install Remedy 7.5 Patch 4 on windows 2008 and Sql 2008
in VMWare and every restart to the machine the Host ID for the ARSERVER
restarted also !! with values as numbers for example 2383404978

any advice !

Best Regards,
Ramy Ayoub

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Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted

[Ramy S. Ayoub]

**

I will Request Trial Now and see the AR Server will Accept this lic or not ,
did you try it before !


On 5/25/10, strauss  wrote:
>
> **
>
> That’s “normal” behavior on 2008; make sure that you license the AR Server
> based upon the physical address seen in ipconfig /all, not in the Licensing
> form on ARS.
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Ramy S. Ayoub
> *Sent:* Tuesday, May 25, 2010 10:07 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Remedy 7.5 Patch 4 Reset the Host ID each time the server
> restarted
>
>
>
> **
>
> Dear list,
>
> We are in Stage to install Remedy 7.5 Patch 4 on windows 2008 and Sql 2008
> in VMWare and every restart to the machine the Host ID for the ARSERVER
> restarted also !! with values as numbers for example 2383404978
>
>
>
> any advice !
>
>
>
> Best Regards,
>
> Ramy Ayoub
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted

[Ramy S. Ayoub]

just request trial lic from BMC and when trying to apply the lic , i have
warring msg says the the lic not invalid however its recorded in the lic
form !!

Best Regards


On 5/25/10, strauss  wrote:
>
> **
>
> I have several AR servers licensed on 2008 R2 systems.
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Ramy S. Ayoub
> *Sent:* Tuesday, May 25, 2010 10:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server
> restarted
>
>
>
> **
>
> **
>
>
>
> I will Request Trial Now and see the AR Server will Accept this lic or not
> , did you try it before !
>
>
>
> On 5/25/10, *strauss*  wrote:
>
> **
>
> That’s “normal” behavior on 2008; make sure that you license the AR Server
> based upon the physical address seen in ipconfig /all, not in the Licensing
> form on ARS.
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Ramy S. Ayoub
> *Sent:* Tuesday, May 25, 2010 10:07 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Remedy 7.5 Patch 4 Reset the Host ID each time the server
> restarted
>
>
>
> **
>
> Dear list,
>
> We are in Stage to install Remedy 7.5 Patch 4 on windows 2008 and Sql 2008
> in VMWare and every restart to the machine the Host ID for the ARSERVER
> restarted also !! with values as numbers for example 2383404978
>
>
>
> any advice !
>
>
>
> Best Regards,
>
> Ramy Ayoub
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Remedy Consultant In Egypt Needed

[Ramy S. Ayoub]

List,

Position
Anyone who wants to get their hands on Remedy 7.6 ITSM Suite
Contact Me +20100441441
Or send resumes to ramy.ay...@vodafone.com
The details of the individual we are looking for is as follows:
Initially responsible for the installation and configuration of Remedy 7.6
ITSM suite. This will be followed by the ongoing support for the Remedy 7.6
ITSM suite to include, monitoring and tuning of the system to achieve
optimum performance levels. Undertake day-to-day administration duties.
BMC Remedy 7 ITSM experience a must in the following areas of the suite:
Service Desk
Change Management
Service Request Management
Atrium Asset Management
Atrium CMDB
BMC Atrium Discovery and Dependency Mapping (ADDM)
Qualifications:

* At least 5 years of software engineering, development and implementation
experience with one or more IT infrastructure scanning technologies in a
heterogeneous environment. Working knowledge of Information Technology
Infrastructure Library (ITIL) and database management systems is required
SQL and VB is must
* Computer Science or Systems Engineering degree (BS, at a minimum)

Best Regrades,
Ramy Ayoub

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Active Directory Integration

[Ramy S. Ayoub]

Hi List,



I have issue with integration with Active Directory; we have in the company
two domain one for the Users Data and the second one for the Users
authentications



In this case how we can configure two LDAP connections?



ARS 7.1

ITSM 7.0.3

Windows

SQL 2005



Regards,

Ramy

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Re: Group corruption problem after ARS7.1 patch2 & SLM installation

[Ramy S. Ayoub]

Parshant ,

Check the URL below you will find the solution for your issue

http://www.javasystemsolutions.com/documentation/thirdparty/ErrorMessages-7.0.pdf

Regards,
Ramy
On Mon, May 12, 2008 at 3:57 PM, Jeff Maher <[EMAIL PROTECTED]> wrote:

> **
>
>
>
> Is there anything in arerror.log when the server starts up?
>
>
>
> We had an issue with SLM where one of the patches added a 'French' view to
> SLM:PenaltyRewards, and that caused problems until the view was deleted,
> including the error you are seeing when generating the application list on
> the home page.
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Prashant Patil
> *Sent:* Monday, May 12, 2008 7:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Group corruption problem after ARS7.1 patch2 & SLM installation
>
>
>
> ** Dear All,
>
> Config:
> OS - Solaris10
> DB - Oracle 10gR2
> ARS 7.1 patch002
> ServiceDesk 7.0.02
>
>  I am facing problems with "Administartor" and "Sub Administrator" Remedy
> groups. Whenever I login with Demo or appadmin I am receiving error:
>
>
>
> Error generating application list field content. (ARERR 1900)
>
>
>
> The system is basically unable to generate an application list for this
> user.
>
>
>
> If "Administrator" group permission is removed for Demo then not receiving
> any error, but I dont see any links on homepage either. The same is
> happening with appadmin user. I have to explicitly find & open the required
> app config forms
>
>
>
> If I create a new fixed user and give Administrator or Sub Administrator
> group permissions to it then on login I am getting same error. I suppose
> these groups have got corrupted!!!
>
>
>
> The last change done on the system was installation of ARS 7.1 patch 002
> and then SLM 7.0.03.
>
>
>
>
>
> Appreciate any help as I am facing problems with the superuser.
>
>
> Regards,
> Prashant
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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Re: ADV:Sustainable IT Infrastructure & Compliance

[Ramy S. Ayoub]

Great Post :) that remedy implementations will be for free

On Tue, May 13, 2008 at 1:00 PM, Gidd <[EMAIL PROTECTED]> wrote:

> ** *Advertisement*:
>
>
>- Is your company looking for a sustainable mature support solution
>that offers a rock solid application?
>- Are you looking for a flexible service and support solution driven
>by data?
>- Are you paying way to much money for your current solution and
>support only to find that you are facing yet another upgrade ?
>- Is the cost of your current solution prohibiting growth and use of
>your applications in other Non-IT Departments?
>- Do you need support?
>
>
> Any of these questions hit home ?  So, why deal with the other guy's
> solution and end up paying to much?  If you haven't seen
> what we do and how we support you, then you are missing a free ride on the
> reality train.  When a solution company puts a gun
> to your head and says, "if you don't upgrade to the latest version you
> will lose support", does that instill confidence in your solution
> decision or what?
>
>
> Avoid the heart-burn !  Look at a solution that does not cost you an arm
> and a leg, NO Application Licenses, NO Application User
> licenses, NO Cost for a Development/Test server and 24x7 support that is
> unequalled.  Yes, we are ITIL and SarBox compliant but at
> the end of the day it is really about creating a sustainable compliant
> solution for your company, are you ready yet?
>
>
> Whatever you are paying today it is not worth the headache you'll have
> tomorrow !  Find out what it is like to have a solution and a
> supplier that is genuinely interested in a business relationship based on
> your needs first.  Grow your business with a flexible and
> dynamic solution geared to satisfying your customer's needs while creating
> the metrics you need to track operational performance.
>
> Ask yourself, is it time to give these folks a serious look?
>
> Learn why our customers genuinely believe in our solutions.
>  Contact me off-list to schedule a webcast and a conference call to see
> what all the fuss is about.
>
> *Visit our website to see for yourself what we do:
> http://www.buoyantsolutions.net/ESS.html
> *
>
>
>
>
>
> Regards…Gidd
>
>
>
> *Glidden L. Calden*
> *BUOYANT SOLUTIONS, INC.*
>   "Keeping business afloat
> ...in a Sea of Solutions"
>
>
>
>
>
> Office
>
> (
>
> *916.334.0599*
>
> FAX
>
> 4
>
> *916.265.0112*
>
> Web
>
> 8
>
> *http://www.buoyantsolutions.net*
>
> E-mail
>
> +
>
> *mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>*
>
>
>
>
>
> This message and any attachments are intended only for the use of the
> addressee and may contain information that is privileged and confidential.
> If the reader of the message is not the intended recipient or an authorized
> representative of the intended recipient, you are hereby notified that any
> dissemination of this communication is strictly prohibited. If you have
> received this communication in error, please notify us immediately by e-mail
> and delete the message and any attachments from your system.
>
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ARERR [100] Entry ID parameter is empty

[Ramy S. Ayoub]

Dear List,

I got this error when trying to retrieve the data from the active directory.

AR 7.1
OS windows
Database Sql 2005

Regards,
Ramy

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Re: source contol implementation

[Ramy S. Ayoub]

Hi Serouche,

Don't use Admin tool 7.1 , or you want the integration of source Control to
open the server information ?

Regards,
Ramy

On Tue, May 27, 2008 at 4:32 PM, Vyom Labs - ITSM Support <
[EMAIL PROTECTED]> wrote:

> ** *Hi Serouche,*
>
> These are the following steps for the integration of Source Control wihin
> the remedy.
> 1. First install Microsoft VSS  or ClearCase VSS.
> 2. Check your VSS is working correctly or not.
> 3. After that Login into *ARAdmin* tool.**
>
> 4. Go into *File* tab->*Server Information->Source Control *tab
>
> 5. Then Check *Enable Source Control Integration***
> 6. Put the* Provider Name, *You can choose from drop down menu.
>
> 7. After that Browse for the Project Name, we can create here a new
> project.
>
> 8. After that *Apply*, and finally press the button *OK*.
>
> 9. Restart the server, login again into ARAdmin,
>
>10.You will get integration with VSS.
>
>
>Hope this helps...
>
>   *Regards,
> *
> *   Sandeep
>Vyom Labs Pvt. Ltd.
>An ISO 2 certified company.
>Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
>Web : **www.vyomlabs.com* *
> *
>
>
>
>
>  Original Message 
> Subject: source contol implementation
> From: Remedy Maniac <[EMAIL PROTECTED]>
> Date: Tue, May 27, 2008 4:49 am
> To: arslist@ARSLIST.ORG
>
> dear list,
>
> we would like to enable source control integration within the Remedy.
> Any comment/experience/suggestion will be very welcome.
> Thank you.
> Serouche
>
>
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Set the Requester Informations in Helpdesk Form 7.x

[Ramy S. Ayoub]

Dear List ,

I need to set the requester information's when window open and the operation
= create , so i can now set the fields in requester information's i have no
issue with.

but as we all know that we have gap in generating the incident id when
requester information selected  is ,
the incident id generate

for my case i will use Run Process after the set field is selecting the data
from CTM:people

which action in Run Process can help in my case

any idea

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Tasks Template

[Ramy S. Ayoub]

Hi List,



Anyone has the knowledge for Configuration tasks template.



Regards,

Ramy

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Reports Issue (Pending Time Stamp)

[Ramy S. Ayoub]

Hi List,

I Have to track the Pending time , How long it was Pending ?

Any Idea will be appreciated.

Regards

Service Desk 7.00.03

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AR User Installation Switches

[Ramy S. Ayoub]

Dear List,



We are looking for installation switches for client installation for the
Users, there is anything provided from BMC regarding the Installation
Switches?



any Idea it will be highly appreciated.



Regards,

Ramy

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Silent Installation

[Ramy S. Ayoub]

Hi All ,


There is any Silent Installation for Remedy User version 7.x



Regards

Ramy Ayoub

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Re: Silent Installation

[Ramy S. Ayoub]

Hi Fred ,

The Desktop Team tired with this switches , basically after the installation
is done without any errors ,but the User Tool still not installed
Ramy
On Mon, Aug 4, 2008 at 5:07 PM, Grooms, Frederick W <
[EMAIL PROTECTED]> wrote:

> ** Yes
>
> BMC has a white paper on creating a silent install script (Silent Install
> of Remedy User.pdf) that will give you the command line parameters.  It is
> basically the standard Install Shield parameters.  Note: There is a typo on
> page 8 (creating an uninstall script. The table says -s when it should say
> -r)
>
> Fred
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub
> *Sent:* Monday, August 04, 2008 4:20 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Silent Installation
>
>Hi All ,
>
>
> There is any Silent Installation for Remedy User version 7.x
>
>
>
> Regards
>
> Ramy Ayoub
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Re: Silent Installation

[Ramy S. Ayoub]

Fred ,

Can i have the script command ?

Ramy

On Mon, Aug 4, 2008 at 5:33 PM, Grooms, Frederick W <
[EMAIL PROTECTED]> wrote:

> ** This is the way we have had our Desktop (Microsoft SMS) team push the
> client.  One thing we did was to have the script copy the install to the
> user's local machine and run it from there.
>
> The command line was:
>C:\Temp\Remedy\User.exe -s -SMS -f1C:\Temp\Remedy\User7.iss
> -f2C:\Temp\Remedy\User_Install.log
>
> I did some searching on the InstallShield site and found the SMS
> parameter.  That parameter tells the install to keep network connections
> open until the install has finished.  When installing it from a local drive
> it is not really needed (We had added it before we decided to have the
> install copy the files to the user's local drive).  Also there can be no
> spaces between the -f1 and the install script path (the same with the -f2
> and the log file path).
>
> Also you need to make sure the install is run under a user's login that has
> administrator rights on the PC, and then give the user who will be running
> Remedy full rights to the Home Directory.
>
> Fred
>
>  --
>  *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub
> *Sent:* Monday, August 04, 2008 9:18 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Silent Installation
>
>Hi Fred ,
>
> The Desktop Team tired with this switches , basically after the
> installation is done without any errors ,but the User Tool still not
> installed
> Ramy
> On Mon, Aug 4, 2008 at 5:07 PM, Grooms, Frederick W <
> [EMAIL PROTECTED]> wrote:
>
>>   Yes
>>
>> BMC has a white paper on creating a silent install script (Silent Install
>> of Remedy User.pdf) that will give you the command line parameters.  It is
>> basically the standard Install Shield parameters.  Note: There is a typo on
>> page 8 (creating an uninstall script. The table says -s when it should say
>> -r)
>>
>> Fred
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub
>> *Sent:* Monday, August 04, 2008 4:20 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Silent Installation
>>
>>Hi All ,
>>
>>
>> There is any Silent Installation for Remedy User version 7.x
>>
>>
>>
>> Regards
>>
>> Ramy Ayoub
>>
>>
>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: Silent Installation

[Ramy S. Ayoub]

Hi Jham and Fred ,

Issue has been resolved by copying the files (,iss and .exe) in Temp folder
and run command line for installation , it seems that the Microsoft SMS
doesn't support such installation.

Regards and Thanks ,
Ramy Ayoub
Vodafone


On Tue, Aug 5, 2008 at 10:02 AM, Ramy S. Ayoub <[EMAIL PROTECTED]> wrote:

>
>
> -- Forwarded message --
> From: jham36 <[EMAIL PROTECTED]>
> Date: Mon, Aug 4, 2008 at 9:27 PM
> Subject: Re: Silent Installation
> To: arslist@arslist.org
>
>
> I had some problems in doing this silent install.  I needed to have
> two answer files.  One for an upgrade and one for a new install.  I
> was able to work with this, but I came across another problem.  I
> needed two more answer files.  One for a new install on a machine that
> was going to need a reboot after install and another for an upgrade
> that was going to need a reboot after install.  That's 4 total answer
> files.
> There was no way for me to tell which machines would need a reboot
> before the install failed.  I would get error code 3 missing
> information if I used the wrong answer file.
> This became too difficult to manage and automate.
> We use BMC Conuration Management to do software installs.  I created a
> custom package and manually added in all the files and registry keys.
> I also created a separate install for the Crystal reports viewer that
> had a convenient msi file and attached that install to the User Tool
> install through policy manager.
>
> James
>
> On Aug 4, 12:02 pm, "Ramy S. Ayoub" <[EMAIL PROTECTED]> wrote:
> > Fred ,
> >
> > Can i have the script command ?
> >
> > Ramy
> >
> > On Mon, Aug 4, 2008 at 5:33 PM, Grooms, Frederick W <
> >
> >
> >
> >
> >
> > [EMAIL PROTECTED]> wrote:
> > > ** This is the way we have had our Desktop (Microsoft SMS) team push
> the
> > > client.  One thing we did was to have the script copy the install to
> the
> > > user's local machine and run it from there.
> >
> > > The command line was:
> > >C:\Temp\Remedy\User.exe -s -SMS -f1C:\Temp\Remedy\User7.iss
> > > -f2C:\Temp\Remedy\User_Install.log
> >
> > > I did some searching on the InstallShield site and found the SMS
> > > parameter.  That parameter tells the install to keep network
> connections
> > > open until the install has finished.  When installing it from a local
> drive
> > > it is not really needed (We had added it before we decided to have the
> > > install copy the files to the user's local drive).  Also there can be
> no
> > > spaces between the -f1 and the install script path (the same with the
> -f2
> > > and the log file path).
> >
> > > Also you need to make sure the install is run under a user's login that
> has
> > > administrator rights on the PC, and then give the user who will be
> running
> > > Remedy full rights to the Home Directory.
> >
> > > Fred
> >
> > >  --
> > >  *From:* Action Request System discussion list(ARSList) [mailto:
> > > [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub
> > > *Sent:* Monday, August 04, 2008 9:18 AM
> > > *To:* [EMAIL PROTECTED]
> > > *Subject:* Re: Silent Installation
> >
> > >Hi Fred ,
> >
> > > The Desktop Team tired with this switches , basically after the
> > > installation is done without any errors ,but the User Tool still not
> > > installed
> > > Ramy
> > > On Mon, Aug 4, 2008 at 5:07 PM, Grooms, Frederick W <
> > > [EMAIL PROTECTED]> wrote:
> >
> > >>   Yes
> >
> > >> BMC has a white paper on creating a silent install script (Silent
> Install
> > >> of Remedy User.pdf) that will give you the command line parameters.
>  It is
> > >> basically the standard Install Shield parameters.  Note: There is a
> typo on
> > >> page 8 (creating an uninstall script. The table says -s when it should
> say
> > >> -r)
> >
> > >> Fred
> >
> > >>  --
> > >> *From:* Action Request System discussion list(ARSList) [mailto:
> > >> [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub
> > >> *Sent:* Monday, August 04, 2008 4:20 AM
> > >> *To:* [EMAIL PROTECTED]
> > >> *Subject:* Silent Installation
> >
> > >>Hi All ,
> >
> > >> There is any Silent Installation for Remedy User version 7.x
> >
> > >>

Very strange issue in assign trouble ticket with load balancing

[Ramy S. Ayoub]

Dear List ,

I got strange issue when I'm trying to assign trouble ticket without
choosing the assignees ( Load Balancing )

Ar Server 7.1 Patch 4
Service Desk 7.3

Regards,
Ramy

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Very strange issue in assign trouble ticket with load balancing

[Ramy S. Ayoub]

Dear List ,

I got strange issue when I'm trying to assign trouble ticket without
choosing the assignees ( Load Balancing )

Ar Server 7.1 Patch 4
Service Desk 7.3

Regards,
Ramy

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Very strange issue in assign trouble ticket with load balancing

[Ramy S. Ayoub]

 Dear List ,

I got strange issue when I'm trying to assign trouble ticket without
choosing the assignees ( Load Balancing ) , the assigne didnt appear in the
system sometime its take 5 minutes sometimes , didnt appear at all ?

Ar Server 7.1 Patch 4
Service Desk 7.3

Regards,
Ramy

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ARWARN [66] the query matched more than the maximum number of entries specified for retrieval

[Ramy S. Ayoub]

Dear List,

I get this below warring only when the status is updated

ARWARN [66] the query matched more than the maximum number of entries
specified for retrieval

When update anything else... Things are going smooth

AR Server 7.1 Patch 4

Service Desk 7.0.3 Patch 8

OS windows

Database SQL 2005

Regards,

Ramy

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Re: ARWARN [66] the query matched more than the maximum number of entries specified for retrieval

[Ramy S. Ayoub]

Hi Math ,

Issue has been resolved by modifying the ar,cfg with the line below then
restart the server

Suppress-warnings: 66

Thanks all for advices


On Mon, Aug 11, 2008 at 6:52 PM, Matt Reinfeldt
<[EMAIL PROTECTED]>wrote:

> Interesting... I started seeing this on our system after applying 7.0.1
> patch008.  It definitely was not happening before that. We were at patch004
> before installing patch008.
>
> Matt
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>  [mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
> Sent: Monday, August 11, 2008 10:42 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARWARN [66] the query matched more than the maximum number of
> entries specified for retrieval
>
> I believe this is a known bug.  Support pointed us to SW00298917 "Push
> Field
> in Filter generates ARWARN [66] if option "Modify First Matching Request"
> is
> chosen", details are below.  They told us it would be fixed in 7.5 but we
> pushed for a patch/hotfix to 7.1 since it's still a supported version.  The
> defect shows Status = Closed and we were told it's underway, but as for
> when
> we'll see it...
>
> 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE)
> ARS - 7.1.0 p3
> User and Admin - 7.1.0 p3
>
> 2. STEPS TO REPRODUCE:
> - Create Filter that does a Push Fields to another form.
> - Have the "If Any Requests Match" option set to "Modify First Matching
> Request"
> - Trigger the filter.
>
> 3. ACTUAL RESULTS:
>  A Warning will appear in the User Tool. The record still gets modified,
> but
> the message shouldn't appear.
>
> ARWARN [66] The query matched more than the maximum number of entries
> specified for retrieval
>
> 4. EXPECTED RESULTS:
> No warning message should appear. The issue doesn't appear to occur with an
> Active Link.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Sunday, August 10, 2008 1:03 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARWARN [66] the query matched more than the maximum number of
> entries specified for retrieval
>
> --=_Part_43924_771237.1218398570905
> Content-Type: text/plain; charset=ISO-8859-1
> Content-Transfer-Encoding: 7bit
> Content-Disposition: inline
>
> Since it's directly related to Status, could it be related to Status
> History?
>
> Rick
> On Sun, Aug 10, 2008 at 11:12 AM, Frank Caruso
> <[EMAIL PROTECTED]>wrote:
>
> > ** Looks like there is a set fields operation that is run on update. Turn
> > on SQL,filter and alink logging and see what action is causing the
> warning
> >
> > On Aug 10, 2008, at 11:10 AM, "Ramy S. Ayoub" <[EMAIL PROTECTED]>
> wrote:
> >
> >  **
> >
> > Dear List,
> >
> > I get this below warring only when the status is updated
> >
> > ARWARN [66] the query matched more than the maximum number of entries
> > specified for retrieval
> >
> > When update anything else... Things are going smooth
> >
> > AR Server 7.1 Patch 4
> >
> > Service Desk 7.0.3 Patch 8
> >
> > OS windows
> >
> > Database SQL 2005
> >
> > Regards,
> >
> > Ramy
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
>
> 
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>
> --=_Part_43924_771237.1218398570905
> Content-Type: text/html; charset=ISO-8859-1
> Content-Transfer-Encoding: 7bit
> Content-Disposition: inline
>
> **
> Since it's directly related to Status, could it be
> related to Status History?
>  
> Rick
> On Sun, Aug 10, 2008 at 11:12 AM, Frank Caruso
> < href="mailto:[EMAIL PROTECTED]">[EMAIL PROTECTED]>
> wrote:
> **
> 
> Looks like there is a set fields operation that is run on update. Turn
> on SQL,filter and alink logging and see what action is causing the
> warningOn Aug 10, 2008, at 11:10 AM, "Ramy S. Ayoub"
> <mailto:[EMAIL PROTECTED]"
> target="_blank">[EMAIL PROTECTED]> wrote:
> 
> 
> 
> **
> 
> Dear List,
> I get this below warring only when the status is updated 
> ARWARN [66] the query matched more than the maximum number of entries
> speci

Email Notification – Add New Field

[Ramy S. Ayoub]

Dear List,



I have customization in my Helpdesk Form in the email assignments
notification I need to add these new field in the email body, after adding
them in SYS:Notification Messages.



The field didn't appear in the emails for example



XYZ Field I already added the filed as below



XYZ: #XYZ#



It's comes in the email with the above value?



ARS 7.1 Patch 4

ITSM 7.0.3 Patch 8 L



Regards,

Ramy

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Re: Transferring ATTACHMENTS using Remedy Link for SQL

[Ramy S. Ayoub]

George,

The attachment type are excel , or what .. in case of attachment you have to
find away to map the field , i believe its fail because there is no mapping

On Fri, Aug 22, 2008 at 10:38 PM, Payne, George <[EMAIL PROTECTED]> wrote:

> **
>
> ARS 7.0.01 P08 – AIX 5.3
>
> Oracle 10g on a separate AIX 5.3
>
> Remedy Link for SQL 7.0 P05
>
>
>
> We are successfully moving data between our Remedy database and an MS SQL
> 2005 database in both directions.
>
>
>
> We are being asked to move ATTACHMENTS from Remedy to the SQL database.
>
>
>
> The word I'm getting is the SQL 2005 doesn't have a data type for an
> attachment and whenever we try to move an attachment over the Remedy Link to
> SQL, the service on the PC dies (or at least gets hung) and has to be
> re-started.
>
>
>
> Has anybody done this kind of transfer?  Any hints or suggestions?  Should
> I abandon EIE/AIE?
>
>
>
> Gp
>
>
>
> George Payne
>
> Corporate Applications Developer
>
> Electric Reliability Council of Texas
>
> (512) 248-3940
>
> [EMAIL PROTECTED]
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Open Position - Remedy Developer - Oklahoma City, OK

[Ramy S. Ayoub]

hehehe  it seems remedy becomes as an ARMY WORK :P

On Thu, Aug 28, 2008 at 1:15 AM, Roberts, Chas <
[EMAIL PROTECTED]> wrote:

> **
>
> Maybe your home moves 80% of the 25% of the time you are there?  Is it a
> mobile home?
>
>
>
>
>
>
>
>
>
>
>
> Chas
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *LJ Longwing
> *Sent:* Wednesday, August 27, 2008 1:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Open Position - Remedy Developer - Oklahoma City, OK
>
>
>
> **
>
> Isn't 'home every month for a week' 75% travel not 95%?I'm not
> interested...just curious...;)
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Pascale Boyer
> *Sent:* Wednesday, August 27, 2008 1:47 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Fw : Open Position - Remedy Developer - Oklahoma City, OK
>
>
> This was sent to me by this very nice recruiter. He was unable to submit it
> directly to the list.  So I am forwarding this for him
>
> So if you are interested, please contact him...not me
>
> Thank you
>
> Pascale Boyer
> Analyste Expert Remedy
> Vidéotron Technologie Inc
> Développement produits affaires & service corporatifs
> 800, de la Gauchetière, Ouest
> niveau 1, local 1130
> Montréal, (Québec)  H5K 1K6
> Tél.: (514) 380-7841
> Courriel: [EMAIL PROTECTED]
> - Réacheminé par Pascale Boyer/VSI/GVL le 2008-08-27 15:44 -
>
> *"Britt Allen Kilgrow" <[EMAIL PROTECTED]>*
>
> 2008-08-27 15:42
>
> A
>
> <[EMAIL PROTECTED]>
>
> cc
>
> Objet
>
> Open Position - Remedy Developer - Oklahoma City, OK
>
>
>
>
>
>
> Hello There,
> My name is Britt Kilgrow. I represent The Fountain Group, which is a
> professional services company, as a Recruiter. We are seeking qualified
> candidates to join our growing family of Professionals. Based on information
> that I was able to obtain from Monster, I wanted to email you in hopes that
> you may be a good fit for a *Long Term Open Ended* position that we are
> looking to fill in *Oklahoma City, OK (95% Travel)*.  We need a *Remedy
> Developer *proficient in the following:
> *Timeframe we are looking to fill the position:*
> * *
> Immediately*
> * *
> *Job Description:*
> * *
>
> *95% travel, but home every month for a week*
>
> *Requires a minimum of an interim clearance*
>
> The candidate must have Remedy ARS 7.x experience and worked in development
> of the ITSM 7.x suite of applications. [Our specific implementation
> versions/modules are listed below.] We would appreciate Air Force experience
> [specifically eTANG (Customized Remedy 6.3 implementation)], but will not
> disqualify an applicant without this experience.
>
>- eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL, & TTS)
>- Remedy ARS 7.1
>- ITSM Modules:
>
> SLM 7.1
> Incident Mgmt 7.00.3
> Problem Mgmt 7.00.3
> Asset Mgmt 7.00.3
> Change Mgmt 7.00.3
> CMDB 2.1
>
> The position requires the candidate have a DoD Secret Clearance (interim at
> minimum before interviewing) and 95% travel. All development will take place
> in a secured area at the Prime Contractor's facility, but the position does
> allow for travel home between duty stations or every 30 days. The current
> length of contract would be from date of hire through December 2008 at a
> minimum, with a possible 6 week extension into January 2009.
>
> The project is currently scheduled to complete development work in OKC, OK
> by October 3, travel to Hanscom AFB (Boston, MA) for 3 weeks (Installation
> Instruction Validation and System Testing), then travel to Langley AFB
> (Norfolk, VA) and/or Peterson AFB (Colorado Springs, CO) for 6 wks for
> system installation. [Current site readiness may require the candidate to
> install at Langley AFB then Peterson AFB, but the intent is to complete the
> installations concurrently.]
> * *
> *Compensation:  Based on Experience*
>
> ***If you have any of the skills that are listed above, make sure you add
> them in the employment history portion of your resume, and elaborate a
> little on how you used them. This information betters your chances in
> receiving the position.
>
> We are seeking:  *U.S. Citizens*
> * *
> We also offer a $250 REFERRAL FEE to any candidates you may refer to us
> that are hired on with The Fountain Group.
>
> If interested and available please send me an email with a Word attachment
> of your resume. This is a position that we are looking to fill *
> IMMEDIATELY*, so send your resume to me right away at: *
> [EMAIL PROTECTED] (*Before submitting your resume, please note
> that we only look at your professional work experience in your resume.
> Detailed information as to your use of the applicable skill sets will only
> help in being given serious consideration for interviews).
>
>
> Britt Kilgrow
> [image: TFG logo]
> The Fountain Group
> 10012 North Dale Mabry, Suite 211, Tampa, FL 33618
> T:  813-356-0038 / C:  479-200-4

Re: Open Position - Remedy Developer - Oklahoma City, OK

[Ramy S. Ayoub]

Joe - anything we will be better THAN WORKING under 70 + degree in kuwait :)
or facing allot of issue coz the short guy :P

On Thu, Aug 28, 2008 at 1:51 AM, Howard Richter <[EMAIL PROTECTED]> wrote:

> ** Maybe they are counting weekends?
>
> Howard
>
> On Wed, Aug 27, 2008 at 6:33 PM, Ramy S. Ayoub <[EMAIL PROTECTED]>wrote:
>
>> **
>>  hehehe  it seems remedy becomes as an ARMY WORK :P
>>
>>
>> On Thu, Aug 28, 2008 at 1:15 AM, Roberts, Chas <
>> [EMAIL PROTECTED]> wrote:
>>
>>> **
>>>
>>> Maybe your home moves 80% of the 25% of the time you are there?  Is it a
>>> mobile home?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Chas
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [EMAIL PROTECTED] *On Behalf Of *LJ Longwing
>>> *Sent:* Wednesday, August 27, 2008 1:11 PM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: Open Position - Remedy Developer - Oklahoma City, OK
>>>
>>>
>>>
>>> **
>>>
>>> Isn't 'home every month for a week' 75% travel not 95%?I'm not
>>> interested...just curious...;)
>>>
>>>
>>>  --
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [EMAIL PROTECTED] *On Behalf Of *Pascale Boyer
>>> *Sent:* Wednesday, August 27, 2008 1:47 PM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Fw : Open Position - Remedy Developer - Oklahoma City, OK
>>>
>>>
>>> This was sent to me by this very nice recruiter. He was unable to submit
>>> it directly to the list.  So I am forwarding this for him
>>>
>>> So if you are interested, please contact him...not me
>>>
>>> Thank you
>>>
>>> Pascale Boyer
>>> Analyste Expert Remedy
>>> Vidéotron Technologie Inc
>>> Développement produits affaires & service corporatifs
>>> 800, de la Gauchetière, Ouest
>>> niveau 1, local 1130
>>> Montréal, (Québec)  H5K 1K6
>>> Tél.: (514) 380-7841
>>> Courriel: [EMAIL PROTECTED]
>>> - Réacheminé par Pascale Boyer/VSI/GVL le 2008-08-27 15:44 -
>>>
>>> *"Britt Allen Kilgrow" <[EMAIL PROTECTED]>*
>>>
>>> 2008-08-27 15:42
>>>
>>> A
>>>
>>> <[EMAIL PROTECTED]>
>>>
>>> cc
>>>
>>> Objet
>>>
>>> Open Position - Remedy Developer - Oklahoma City, OK
>>>
>>>
>>>
>>>
>>>
>>>
>>> Hello There,
>>> My name is Britt Kilgrow. I represent The Fountain Group, which is a
>>> professional services company, as a Recruiter. We are seeking qualified
>>> candidates to join our growing family of Professionals. Based on information
>>> that I was able to obtain from Monster, I wanted to email you in hopes that
>>> you may be a good fit for a *Long Term Open Ended* position that we are
>>> looking to fill in *Oklahoma City, OK (95% Travel)*.  We need a *Remedy
>>> Developer *proficient in the following:
>>> *Timeframe we are looking to fill the position:*
>>> * *
>>> Immediately*
>>> * *
>>> *Job Description:*
>>> * *
>>>
>>> *95% travel, but home every month for a week*
>>>
>>> *Requires a minimum of an interim clearance*
>>>
>>> The candidate must have Remedy ARS 7.x experience and worked in
>>> development of the ITSM 7.x suite of applications. [Our specific
>>> implementation versions/modules are listed below.] We would appreciate Air
>>> Force experience [specifically eTANG (Customized Remedy 6.3
>>> implementation)], but will not disqualify an applicant without this
>>> experience.
>>>
>>>- eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL, &
>>>TTS)
>>>- Remedy ARS 7.1
>>>- ITSM Modules:
>>>
>>> SLM 7.1
>>> Incident Mgmt 7.00.3
>>> Problem Mgmt 7.00.3
>>> Asset Mgmt 7.00.3
>>> Change Mgmt 7.00.3
>>> CMDB 2.1
>>>
>>> The position requires the candidate have a DoD Secret Clearance (interim
>>> at minimum before interviewing) and 95% travel. All development will take
>>> place in a secu

Tibco Remedy Integartion Through HTTP Interface

[Ramy S. Ayoub]

**

List our TIBCO Team asking us to integrate through HTTP Interface but
we dont have any information regarding this Interface in AR System

Anyone try this before!

AR System 7.1 Patch 4
OS 2003
SQL 2005

Best Regards.
Ramy Ayoub

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CMDB New CI

[Ramy S. Ayoub]

Dears,

I need support if someone can guide me how to create new CI as
longtime i didnt do it and i forget the steps totally

Best Regrads,
Ramy Ayoub

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Re: Friday Humor, Remedy Related

[Ramy S. Ayoub]

Check ar monitor

On Friday, August 23, 2013, Sanford, Claire wrote:

> **
>
> This is too funny!!
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] *On
> Behalf Of *Pierson, Shawn
> *Sent:* Friday, August 23, 2013 10:00 AM
> *To:* arslist@ARSLIST.ORG  'arslist@ARSLIST.ORG');>
> *Subject:* Friday Humor, Remedy Related
>
> ** **
>
> ** 
>
> In looking at my ar.cfg file, I came across a line for the Atrium
> Integrator:
>
> ** **
>
> AINT-Enabled: T
>
> ** **
>
> If it ain’t enabled, then why have a line in the config file?
>
> ** **
>
> Thanks,
>
> * *
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> ** **
>
> Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender. 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_



-- 

*Ramy Ayoub*
Products and Service Delivery

Business Process Automation

Vodafone – Egypt

Phone: +20100441441
Email: ramy.ay...@vodafone.com

Smart Village,

Vodafone-Egypt C2 Building
Cairo/Alex – Desert Road

KM28, Smart Village

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Re: OT: Baby Sofia

[Ramy S. Ayoub]

Cong ;)

On Saturday, May 31, 2014, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> That is wonderful news, congratulations.
>
> Howard
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] On Behalf Of Tauf Chowdhury
> Sent: Friday, May 30, 2014 8:19 PM
> To: arslist@ARSLIST.ORG 
> Subject: [arslist] OT: Baby Sofia
>
> All,
> Just wanted to share with you guys that we are proud parents to a baby
> girl, Sofia, who was born on "05/25/2014 09:14:00 PM" (ET). She was 6lbs,
> 6oz and 19.5" tall. Everyone is doing well. Sleep is an issue so I guess
> it's all normal.
> Here's a pic!
>
>
> ___
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> Answers Are, and have been for 20 years"
>
>
> ___
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>


-- 

*Ramy Ayoub*
Products and Service Delivery

Business Process Automation

Vodafone – Egypt

Phone: +20100441441
Email: ramy.ay...@vodafone.com

Smart Village,

Vodafone-Egypt C2 Building
Cairo/Alex – Desert Road

KM28, Smart Village

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Pager Functionality to use the SMS

[Ramy S. Ayoub]

Dears,



We have configured the pager as per BMC document to use the SMS through
Pager.



But still not clear to me how the template get connected with workflow.



Any idea or experience can be shared



AR 7.6.4

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Importing the templates to IM

[Ramy S. Ayoub]

After importing the templates there are errors in all the records stating
that the Service ReconID , CI ReconID , have invalid values it seems that
the new file has a problem with the data as well.

do we missed any step before starting the Templates import ?

7.6.4

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Re: Importing the templates to IM

[Ramy S. Ayoub]

***
>From where we can find the CI recon ID ? any idea !



On Sun, Feb 24, 2013 at 2:09 PM, Tauf Chowdhury  wrote:

> **
> Ramy,
> Those fields are being validated against the CMDB. It is likely that
> something like the reconciliation ID is different in your source
> environment than your destination. I'm assuming you are relating CI's in
> your template? You would need to update your template import file with the
> correct service and CI recon ID from your target environment before doing
> the import.
>
> Sent from my iPhone
>
> On Feb 24, 2013, at 3:00 AM, "Ramy S. Ayoub"  wrote:
>
>  **
>  After importing the templates there are errors in all the records
> stating that the Service ReconID , CI ReconID , have invalid values it
> seems that the new file has a problem with the data as well.
>
> do we missed any step before starting the Templates import ?
>
> 7.6.4
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*Ramy Ayoub*
Products and Service Delivery

Business Process Automation

Vodafone – Egypt

Phone: +20100441441
Email: ramy.ay...@vodafone.com

Smart Village,

Vodafone-Egypt C2 Building
Cairo/Alex – Desert Road

KM28, Smart Village

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Email Eng Issue

[Ramy S. Ayoub]

Dears,

we have problem with Email eng with below code in error form


100

java.lang.ArrayIndexOutOfBoundsException: 100

at java.util.Arrays$ArrayList.get(Unknown Source)

at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source)

at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source)

at
com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java:758)

at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435)

at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425)

at
com.bmc.arsys.emaildaemon.CreatorModule.doMessageQuery(CreatorModule.java:1211)

at com.bmc.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:348)

at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

at java.lang.Thread.run(Unknown Source)

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Re: Email Eng Issue

[Ramy S. Ayoub]

Im using Servelt ,

On Tue, Mar 5, 2013 at 1:36 PM, Ali A. Musa  wrote:

> **
>
> You have to set a proper class-path 
>
> $TOMCAT_HOME/webapps/ctts/WEB-INF/lib/…jar; …
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Ramy S. Ayoub
> *Sent:* Tuesday, March 05, 2013 12:55 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Email Eng Issue
>
> ** **
>
> ** 
>
> Dears,
>
>  
>
> we have problem with Email eng with below code in error form 
>
>  
>
> 100 
>
> java.lang.ArrayIndexOutOfBoundsException: 100
>
> at java.util.Arrays$ArrayList.get(Unknown Source)
>
> at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source)
>
> at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source)
>
> at
> com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java:758)
> 
>
> at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435)
>
> at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425)
>
> at
> com.bmc.arsys.emaildaemon.CreatorModule.doMessageQuery(CreatorModule.java:1211)
> 
>
> at com.bmc.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:348)*
> ***
>
> at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
>
> at java.lang.Thread.run(Unknown Source)
>
>  
>
>
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> The information in this email may contain confidential material and it is
> intended solely for the addresses. Access to this email by anyone else is
> unauthorized. If you are not the intended recipient, please delete the
> email and destroy any copies of it, any disclosure, copying, distribution
> is prohibited and may be considered unlawful. Contents of this email and
> any attachments may be altered, Statement and opinions expressed in this
> email are those of the sender, and do not necessarily reflect those of
> Saudi Telecommunications Company (STC).
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*Ramy Ayoub*
Products and Service Delivery

Business Process Automation

Vodafone – Egypt

Phone: +20100441441
Email: ramy.ay...@vodafone.com

Smart Village,

Vodafone-Egypt C2 Building
Cairo/Alex – Desert Road

KM28, Smart Village

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Service Target not sending emails

[Ramy S. Ayoub]

all,

I have issue with SLM while the ticket breached with the condtions ('Urgency'
= 1000) but the email not sending to the *

$Assignee Login ID$

ITSM 7.3
*

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Incident Managment Issue 7.6 SP4 - Urgent

[Ramy S. Ayoub]

Dears ,

when selecting template and try to submit ticket below error appear

  Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned
Support Organization (ARERR 326)   Required field cannot be blank. :
HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326)   Required
field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group
(ARERR 326)   Required field cannot be blank. : HPD:Help Desk
Assignment Log : Assigned Support Company (ARERR 326)


but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea

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Re: Final Post and Sign-Off

[Ramy S. Ayoub]

Good luck ray ;)

On Wednesday, December 17, 2014, ray.pa...@insona.com 
wrote:

> **
>
> Ladies and Gentlemen of Remedy;
>
>
>
> All good things must come to an end. This will be my final post on the ARS
> list. I’m retiring from consulting at the end of this year after near
> twenty years on the circuit.
>
>
>
> I just wanted to say thanks to everyone before I salute and bid you ado.
>
> It’s been an awesome ride. I began working with Remedy on version 2.0
> before there were even any OOB apps. On my first project for GTE Customers
> Networks I was single-handedly asked to build forty-two separate Help Desk
> tracking systems for forty-two completely different types of customers.
> Even back in 1996-97 the ARS core system was the most versatile rapid
> application development platform in the industry. As you can well imagine,
> I’ve seen vast changes in the usage of Remedy, as well as a variety of good
> and bad parent company organizations. I’ve witnessed incredible innovations
> for integrations and a host of upgrades and improvements to the product.
> I’ve seen rates for Remedy services swing from modest to very lucrative and
> worked all across the United States from Austin/Dallas/Houston to
> Washington DC, from South Carolina to Tennessee, to Wisconsin, to all over
> California, Oregon, Idaho and Seattle, WA; for companies like: AT&T,
> Cingular, GTE, Verizon, The U.S. Courts System, Washington Mutual Banks,
> Schlumberger, and over eighty other large and small contracts. I’m proud of
> my career and very proud of the friends I’ve acquired along the way. I
> would especially like to acknowledged a few of the Best of the Best in the
> Remedy world.
>
>
>
> Special thanks to:
> Doug Mueller – Remedy Long Liver Elite
>
> Larry Garlick - Independent Philanthropy Professional
>
> David Easter - The Epitome of Product Manager
>
> Phil Bautista – Human Dual-Processor
>
> Rick Cook – Master Architect
>
> Marc Thames – Imagination Expert
>
> Wes Chick – Prince of Pressure
>
> Drew Shuller – Arms and Legs of Development and Administration
>
>
>
> It has been a true pleasure guys.
>
> I can still be found through my company http://INSONA.com and now on
> http://RPalla.com where I am retiring to write fiction. I released my
> first novel last month and already have a five star rating on Amazon for
> the book “Krill America
> ”.
> Please stay in touch with me and if you have time in between Remedy tasks,
> take a break to read something other than software code. J
>
>
>
> God bless, God speed, Happy Holidays, and may 2015 bring you cheer and
> prosperity, and Remedy always treat you as well as it has served me and my
> family! Salute!
>
>
>
> Senior Remedy Consultant, Retired;
>
> Ray Palla, Houston, TX
>
>
>
>
>
>
>
> ● *Ray Palla*   ● Cell: 512-917-1739  ● www.RPalla.com●
> Time=Central
>
> Check out my books on Goodreads: Ray Palla
> 
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_



-- 
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Re: All, today and about this time, is my 3rd year kidney transplant anniversary.

[Ramy S. Ayoub]

Congratulations ;)

On Friday, April 17, 2015, Stanley Feinstein 
wrote:

> **
>
> Howard,
>
>
>
> It seems like yesterday.  Congratulations.
>
>
>
> Stan
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ]
> *On Behalf Of *Howard Richter
> *Sent:* Friday, April 17, 2015 8:48 AM
> *To:* arslist@ARSLIST.ORG
> 
> *Subject:* OT: All, today and about this time, is my 3rd year kidney
> transplant anniversary.
>
>
>
> **
>
> All, today and about this time, is my 3rd year kidney transplant
> anniversary. All I can say is thanks to my hero, my son Andrew. For giving
> me my life back.
>
>
>
> If you feel so inclined reach out to my son Andrew (on face book page) and
> let him know what you think.
>
>
>
>
>
> Howard Richter
>
> Red Hat Certified Technician
>
> CompTIA Linux+ Certified
>
> ITIL Foundation Certified
>
> E-Mail = hrich...@richter-home.net
> 
>
> Linkedin profile http://www.linkedin.com/in/hbr4270
>
> Please consider the environment before printing this message
>
>
>
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2015.0.5863 / Virus Database: 4331/9560 - Release Date: 04/17/15
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_



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Re: Duplicate Record On Staging Form

[Ramy S. Ayoub]

It seems its performance issue check with your capacity team just if
possible to increase the memory of your server

On Fri, Nov 5, 2010 at 2:51 PM, tristan.rop...@t-online.de <
tristan.rop...@t-online.de> wrote:

> **
>
> Hi all,
>
> I have problems with the data load console.
>
> I got spreadsheets  for import data of the process setup.
>
> I want to import task templates, the operational data catalog is complete.
>
> But  when i start to validate the staging forms after importing the csv
> files, i get
>
> very often the error message "Duplicate Record On Staging Form".
>
>
> But i have cleared the staging table before i start the import job.
>
> Bedide that, this record is unique in the csv file.
>
>
> Does anybody know, what is the problem ?
>
>
> Any help appreciated !
>
>
> Cheers
>
>
> Tristan
>
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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SLAs are attached to the TTs without applying the milestones or calculating the due target date

[Ramy S. Ayoub]

**

The SLAs are attached to the TTs without applying the milestones or
calculating the due target date.



The previous steps faced me in the below sequence:

1. The 24x7 business segments SLAs was accurate and work well while the
8x5 business segments SLAs was wrong calculated. There was always difference
two hours.

2. The 24x7 business segments SLAs still accurate while the 8x5 business
segments SLAs began to be calculated as 24x7 behavior. It seems that it
doesn’t feel with the 8x5 segments.

3. The SLAs for all segments are attached, with no calculations,
milestones or target dates.

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SLA Working Hours not working

[Ramy S. Ayoub]

Dear List,

Tired to configure the business segment and attached to the SLA and build it
but its working 24X7 not the working hours any idea, it was working fine and
no change only we build new SLA's

AR Server 7.1 Patch 4
SLM 7,3

Best Regards,
Ramy Ayoub

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Change Management 7.3 Hang and gives a white pages when open the Change Mgmt Consoul

[Ramy S. Ayoub]

Dears,

we are facing very slow performance in Remedy Change Management to
view the assigned changes from Change Management Console. Users cannot
open the change management console; it hangs and gives a white page
and times out or opens after very long period of time.

ARS 7.1
ITSM 7.3
OS : Windows 2003
SQL : 2005

Best Regards,
Ramy Ayoub

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Re: Change Management 7.3 Hang and gives a white pages when open the Change Mgmt Consoul

[Ramy S. Ayoub]

**

the issue with User Tools not the Mid-Tier at all however i already
clean the Home Directory to one of the users and set the correct one
however issue still..

any suggestion !

On 3/15/11, Chowdhury, Tauf  wrote:
> Is this on the mid tier or the WUT??
> If on the mid tier, you may need to clear the cache.
> If on the WUT, you could navigate to the home directory, and find the
> folder that contains the form cache data for the Change Management
> Console and delete it on a test machine.
>
> (I'm assuming it's the mid tier though).
>
> Tauf Chowdhury | Forest Laboratories, Inc.
> Analyst, Service Management
> Mobile:646.483.2779
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
> Sent: Tuesday, March 15, 2011 8:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Change Management 7.3 Hang and gives a white pages when open
> the Change Mgmt Consoul
>
> Dears,
>
> we are facing very slow performance in Remedy Change Management to
> view the assigned changes from Change Management Console. Users cannot
> open the change management console; it hangs and gives a white page
> and times out or opens after very long period of time.
>
> ARS 7.1
> ITSM 7.3
> OS : Windows 2003
> SQL : 2005
>
> Best Regards,
> Ramy Ayoub
>
> 
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> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
> **
> This e-mail and its attachments may contain Forest Laboratories, Inc.
> proprietary information that is privileged, confidential or subject to
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended
> solely for the use of the individual or entity to which it is addressed. If
> you are not the intended recipient of this e-mail, or the employee or agent
> responsible for delivering this e-mail to the intended recipient, you are
> hereby notified that any dissemination, distribution, copying or action
> taken in relation to the contents of and attachments to this e-mail is
> strictly prohibited and may be unlawful. If you have received this e-mail in
> error, please notify the sender immediately and permanently delete the
> original and any copy of this e-mail and any printout.
>
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>

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Migration

[Ramy S Ayoub]

**








Hi
List, 

I
need
to migrate data from old server to
new one,
on the new
one I have
record and I need to migrate
the old data.

But the login name
is changed on the new one ,Can any one
help on what would be the impact?




Regards,








__20060125___This posting was submitted with HTML in it___

Re: OT: I lost my father last evening..

[Ramy S. Ayoub]

Joe,

So sorry. Take care; you and your family are in my thoughts and prayers.
On Sunday, April 24, 2016, Jase Brandon  wrote:

> **
> So sorry for your loss Joe.
>
> Jase
>
> On Apr 22, 2016, at 11:55 AM, Joe D'Souza  > wrote:
>
> **
>
> I have considered many of you as a part of my extended family and have got
> to know many of you over the years personally so felt the need to inform
> those that know me that I lost my father last evening. He passed away
> peacefully and will be missed by those that he left behind, my mom, my
> brother and me.. He was a big part of who I am and what I may have become
> and I could not have asked anything more from him than what he could have
> given me.. Some of my best years of my childhood and my young adult life
> were the years I spent with him before I left home for perusing my career
> with Remedy..
>
>
>
> Please keep him in your prayers..
>
>
>
> Joe
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_



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ServiceNow and Remedy

[Ramy S. Ayoub]

Hi all,

Recently I can see a lot of organization start implement servicenow , is
that means remedy will stage back.

I would like to open discussions about the subject

Thanks
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Re: Report requirement - Total Effort spent by each support group in a particular Incident

[Ramy S. Ayoub]

Did you checked out of the box reports ?!

On Fri, Nov 10, 2017 at 1:07 PM Abhishek Anand 
wrote:

> Hi Experts,
>
> We are having a requirement to retrieve a report from Incident –
> HPD_HelpDesk.
> Scenario –
> To calculate the total time spent by each support groups in a particular
> Incident.
> It should be calculated as per the business hours & also excluding the
> Pending/Resolved/Closed & Cancelled status whenever the SLA is stopped.
>
> Please could you suggest on it.
> Early response will be highly appreciated.
> Regards,
> AA
>
>
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Ramy S. Ayoub]

Good luck Doug..

On Fri, Oct 4, 2019 at 3:14 PM Tommy Nijem  wrote:

> Well, even though I have been in-active on the ARS/Remedy platform for
> more than 10 years I continue to subscribe to this list and this community.
> I was fairly active on the ARSList and with Remedy in the late 90’s and
> early 2000’s and in many ways I owe that to Doug and the visionary software
> he created. I can still recall how excited I was whenever Doug would weigh
> in on a question or thread on the list.
>
> Doug, I wish you the best and I hope that you carry a sense of pride and
> accomplishment forward in to your future!
>
> -Cheers
>
> -Tommy
> ---
> Tommy Nijem
> NIJEMtech--Your trusted technology advisors
> (229) 269-4151
>
>
> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>
> +1000
>
> Kaïs.
>
> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>
>
>
> Let us help BMC understand what a great rapid development platform it is.
> Let us help them understand that the Innovation Suite and the Action
> Request System should be merged into a single platform again.
>
> The ARSlist has has been a very important place for me, making it possible
> to connected with all of you, our extended family of Remedy professionals.
> I am sure we will be able to stay connected in the future where we continue
> to help and collaborate with each other.
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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