Re: Migrate remedy
Title: RE: Migrate remedy ** Herb, do you got the pdf. I look for it on the internet but it doesnt appear. thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb PartlowSent: Thursday, August 24, 2006 5:44 PMTo: arslist@ARSLIST.ORGSubject: Re: Migrate remedy ** ** Ignacio Try using ARUSynch by Les Ganton -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Thursday, August 24, 2006 12:35 PMTo: arslist@ARSLIST.ORGSubject: Re: Migrate remedy We dont have remedy migrator. Regards From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Thursday, August 24, 2006 3:11 PMTo: arslist@ARSLIST.ORGSubject: Re: Migrate remedy ** Ignacio: I would recommend using Remedy Migrator to move your data and forms and to install the Remedy products after migration. The user's guide to Migrator takes you through the steps. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Migrate remedy ** Yes, both thanks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 24, 2006 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Migrate remedy ** Ignacio: Are you migrating both data and server processes or just server processes? James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 9:52 AM To: arslist@ARSLIST.ORG Subject: Migrate remedy ** Does anyone got a manual or a procedure to migrate Remedy to another server.? Remedy 5.01 Its running on a HP and must be migrated to run to a IBM pseries Thanks __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: License key
Title: RE: License key ** and what about windows license are they tied to main board? I test the NIC and works in the IBM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Thursday, August 24, 2006 5:15 PMTo: arslist@ARSLIST.ORGSubject: Re: License key ** Ignacio: You need to visit the Remedy support site and request a new license for your new server. The UNIX licenses are tied to the main board on your system, not the individual NICs. Plus the NIC in your HP machine should not work in your new IBM system. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 12:28 PM To: arslist@ARSLIST.ORG Subject: License key ** Which items from the server license I must mantain if I migrate the application to another server? Its only the Mac Address or there is another item that attach the license to the old server? Thanks __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Migrate remedy
Title: RE: Migrate remedy ** We dont have remedy migrator. Regards From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Thursday, August 24, 2006 3:11 PMTo: arslist@ARSLIST.ORGSubject: Re: Migrate remedy ** Ignacio: I would recommend using Remedy Migrator to move your data and forms and to install the Remedy products after migration. The user's guide to Migrator takes you through the steps. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Migrate remedy ** Yes, both thanks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 24, 2006 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Migrate remedy ** Ignacio: Are you migrating both data and server processes or just server processes? James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 9:52 AM To: arslist@ARSLIST.ORG Subject: Migrate remedy ** Does anyone got a manual or a procedure to migrate Remedy to another server.? Remedy 5.01 Its running on a HP and must be migrated to run to a IBM pseries Thanks __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
License key
Title: License key ** Which items from the server license I must mantain if I migrate the application to another server? Its only the Mac Address or there is another item that attach the license to the old server? Thanks __20060125___This posting was submitted with HTML in it___
Re: Migrate remedy
Title: RE: Migrate remedy ** Yes, both thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Thursday, August 24, 2006 1:56 PMTo: arslist@ARSLIST.ORGSubject: Re: Migrate remedy ** Ignacio: Are you migrating both data and server processes or just server processes? James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 9:52 AM To: arslist@ARSLIST.ORG Subject: Migrate remedy ** Does anyone got a manual or a procedure to migrate Remedy to another server.? Remedy 5.01 Its running on a HP and must be migrated to run to a IBM pseries Thanks __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Migrate remedy
Title: Migrate remedy ** Does anyone got a manual or a procedure to migrate Remedy to another server.? Remedy 5.01 Its running on a HP and must be migrated to run to a IBM pseries Thanks __20060125___This posting was submitted with HTML in it___
Re: License migration
Stephen. How do I know if the netcard support changing the MAC? How do I change the MAC to the network card? Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, August 18, 2006 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: License migration Ignacio, Does your new network card support changing the MAC? If so, then you should be able set it to same value as the old server. If the old server is still in use then you will need to either change it or disable the network card, otherwise it may cause problems on your internal/company network. I just checked a couple of computers here and both directly support changing the MAC. Here is the output of IPCONFIG /ALL after I changed it to 123456789012. Ethernet adapter Local Area Connection 3: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Intel(R) PRO/100+ Dual Port Server Adapter #2 Physical Address. . . . . . . . . : 12-34-56-78-90-12 HTH Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.) Sent: Friday, August 18, 2006 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: License migration ** Iam not upgrading the application. Iam only migrating the application to another server. So the problem may be that the license is associated with the old mac addrress... thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, August 18, 2006 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: License migration ** If you are simply upgrading your server to v6 (or above) simply go to SupportWeb and choose License File Upgrade. Attach your existing license file and send it. You will receive an email with a file that has both your existing v5 keys and the new v6 keys in it. Put that file in place of your existing license file and you are done with the licenses. The new file will work with your existing v5 server and when you run the v6 upgrade install the server will recognize the v6 keys. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.) Sent: Friday, August 18, 2006 8:50 AM To: arslist@ARSLIST.ORG Subject: License migration ** Im going on a migration of a production server. Question refer specifically to license migration. Does anybody got a manual, tutorial for the migration of the license Thanks - Sql server 2000 - Remedy 5.01 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: License migration
Title: License migration ** James: Thanks for your assistance. When you said "you can purge off the old license" I dont capture the idea. You mean I can do it by myself without contacting my support? - I have a contract support. I contact with them and they told me to send a copy of the file remedy.lic and they will purge the license but if I prefer to do this by my own if I have the capacity. thank u very much From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Friday, August 18, 2006 1:57 PMTo: arslist@ARSLIST.ORGSubject: Re: License migration ** Ignacio: You did not state if you have support or not. If you do, you can purge off the old license and reuse it for the new server AFTER you install ARS 6.1/6.3/7.0 and use the license portion of the Admin Tool to get the Host ID. This is something that I am quite familar with. I don't know if Remedy will help you with the migration of an ARS 5.1.2 server or not. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Friday, August 18, 2006 9:35 AMTo: arslist@ARSLIST.ORGSubject: Re: License migration ** Iam not upgrading the application. Iam only migrating the application to another server. So the problem may be that the license is associated with the old mac addrress... thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Friday, August 18, 2006 12:47 PMTo: arslist@ARSLIST.ORGSubject: Re: License migration ** If you are simply upgrading your server to v6 (or above) simply go to SupportWeb and choose License File Upgrade. Attach your existing license file and send it. You will receive an email with a file that has both your existing v5 keys and the new v6 keys in it. Put that file in place of your existing license file and you are done with the licenses. The new file will work with your existing v5 server and when you run the v6 upgrade install the server will recognize the v6 keys. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Friday, August 18, 2006 8:50 AMTo: arslist@ARSLIST.ORGSubject: License migration ** Im going on a migration of a production server. Question refer specifically to license migration. Does anybody got a manual, tutorial for the migration of the license Thanks - Sql server 2000 - Remedy 5.01 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: License migration
Title: License migration ** Iam not upgrading the application. Iam only migrating the application to another server. So the problem may be that the license is associated with the old mac addrress... thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Friday, August 18, 2006 12:47 PMTo: arslist@ARSLIST.ORGSubject: Re: License migration ** If you are simply upgrading your server to v6 (or above) simply go to SupportWeb and choose License File Upgrade. Attach your existing license file and send it. You will receive an email with a file that has both your existing v5 keys and the new v6 keys in it. Put that file in place of your existing license file and you are done with the licenses. The new file will work with your existing v5 server and when you run the v6 upgrade install the server will recognize the v6 keys. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Friday, August 18, 2006 8:50 AMTo: arslist@ARSLIST.ORGSubject: License migration ** Im going on a migration of a production server. Question refer specifically to license migration. Does anybody got a manual, tutorial for the migration of the license Thanks - Sql server 2000 - Remedy 5.01 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
License migration
Title: License migration ** Im going on a migration of a production server. Question refer specifically to license migration. Does anybody got a manual, tutorial for the migration of the license Thanks - Sql server 2000 - Remedy 5.01 __20060125___This posting was submitted with HTML in it___
Open ticket with cmd
Title: Open ticket with cmd ** "I need the way to open to automatic incidents in a ARS remedy server, executing a CMD file in a Windows XP or W2k. They know whereupon product/software can be make this operation? __20060125___This posting was submitted with HTML in it___
Open ticket with cmd
Title: Open ticket with cmd ** "I need the way to open to automatic incidents in a ARS remedy server, executing a CMD file in a Windows XP or W2k. They know whereupon product/software can be make this operation? Ars 5.0.1 Sql 2000 thankls __20060125___This posting was submitted with HTML in it___
Re: Crystal parameters reports
I wanted to run from an active link but I want Remdy/Crystal to ask the user for a parameter. For example: I want all tickets assigned to somebody. I want Remedy/Crystal to ask: tickets assigned to:XX (user enter a username.) Thanks you! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, July 24, 2006 4:10 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal parameters reports Ignacio, This depends, do you want to run the report from an active link or from the ITSM Report Console? As you might know, if you want to run a Crystal Report from Remedy it will override the already existing query in Cristal. You can pass the selection criteria in the Query Override in the Open Window active link or if you want to run the report from the Report Console, store the qualification in the Report form. Kind regards, Michiel On 7/21/06, Rusconi, Ignacio (I.) <[EMAIL PROTECTED]> wrote: > ** > > > Please could you indicate if there is anyway to give Crystal a > parameter when you open the report via remedy > I know there is the item Create Parameter but only can be used If > you execute the report with Crystal > > I mean I wanna get for example all the tickets open by "a" (take > this as an example. I know I can QRY this with QRY tool Remedy) > > but this filter I wanted to be done over the Crystal report embedded > in Remedy > > > Remedy 5.01 > Crystal 9-1 > Sql 2000 > > Thanks in advance > > > > Ignacio G. Rusconi > Data Base Administrator > > Ford Argentina-TeleTech > > :.4756-9367.: > > [EMAIL PROTECTED] > [EMAIL PROTECTED] > Web. http://pacheco.ba.ford.com/pl/9898 > > ¿Sentiste un Ford últimamente? > > STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are > strictly confidential and property of Ford Argentina S.C.A. They may not be > used or disclosed by someone who is not a named recipient. If you have > received this e-mail in error please notify the sender by replying to this > email inserting the word "Misdirected" as the message and delete the present > message. __20060125___This posting was > submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Crystal parameters reports
Title: Crystal parameters reports ** Please could you indicate if there is anyway to give Crystal a parameter when you open the report via remedy I know there is the item Create Parameter but only can be used If you execute the report with Crystal I mean I wanna get for example all the tickets open by "a" (take this as an example. I know I can QRY this with QRY tool Remedy) but this filter I wanted to be done over the Crystal report embedded in Remedy Remedy 5.01 Crystal 9-1 Sql 2000 Thanks in advance Ignacio G. Rusconi Data Base Administrator Ford Argentina-TeleTech :.4756-9367.: +[EMAIL PROTECTED] +[EMAIL PROTECTED] Web. http://pacheco.ba.ford.com/pl/9898 ¿Sentiste un Ford últimamente? STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are strictly confidential and property of Ford Argentina S.C.A. They may not be used or disclosed by someone who is not a named recipient. If you have received this e-mail in error please notify the sender by replying to this email inserting the word "Misdirected" as the message and delete the present message. __20060125___This posting was submitted with HTML in it___
Re: View question...
** thanks, Michelle, you were right.. when you said "I dont think it turned out so pretty"!!! jajaj this is a mess maybe 1 work hour or 2 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractorSent: Tuesday, May 09, 2006 2:59 PMTo: arslist@ARSLIST.ORGSubject: Re: View question... ** Hi, Ignacio. It looks like you said that you are on ARS 5.01. I believe in that version, importing on top of an existing form will blow the data away. I think version 6.x was the first version to prevent that from occurring. Someone please correct me if I'm wrong. Because of an unfortunate, previous serious data loss incident, I was still doing the traditional export all data/import all data up until ARS 5.1.2. I think I attempted to import a view in 5.01. I don't think it turned out so pretty. ARS 6.3 will allow one to import a form def on top of an existing one without blowing away the data. I still can't help but have this overkill method of exporting at least the previous day's data; depending on when the last backup ran. In your dev/playground environment. I would export the form definition AND all the data in the form to be on the safe side. Import the new view. See what happens. If it fails, import your backup definition. Import the data. Hope that helps, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank CarusoSent: Tuesday, May 09, 2006 11:49 AMTo: arslist@ARSLIST.ORGSubject: Re: View question... ** No it will not. Also, in version 6 you can import a form and retain the data.I always find it comforting to test these scenarios in development. Create test forms and play around with how ARS handles importing. On 5/9/06, Rusconi, Ignacio (I.) <[EMAIL PROTECTED]> wrote: ** When I import a FORM to production all the data in the Production FORM is deleted but what happen if I import a view of a form? Do this delete any data from the form? Thanks… ARS 5.01 SQL SERVER 2000 __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: View question... solved
** problem solved. thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank CarusoSent: Tuesday, May 09, 2006 1:49 PMTo: arslist@ARSLIST.ORGSubject: Re: View question... ** No it will not. Also, in version 6 you can import a form and retain the data.I always find it comforting to test these scenarios in development. Create test forms and play around with how ARS handles importing. On 5/9/06, Rusconi, Ignacio (I.) <[EMAIL PROTECTED]> wrote: ** When I import a FORM to production all the data in the Production FORM is deleted but what happen if I import a view of a form? Do this delete any data from the form? Thanks… ARS 5.01 SQL SERVER 2000 __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
View question...
Title: View question... ** When I import a FORM to production all the data in the Production FORM is deleted but what happen if I import a view of a form? Do this delete any data from the form? Thanks… ARS 5.01 SQL SERVER 2000 __20060125___This posting was submitted with HTML in it___
Re: Foreign key on table.
SQL 2000 don't accept cross reference within tables in different databses... So I was looking for an alternative solution for this. but it have to be within the DBMS Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, May 03, 2006 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Foreign key on table. Ignacio, With that said I think your best approach is to solve this with an ARS methodology. Make the Application enforce the logic, not the RDBMS. Add filters that verify the FK value in the other table. If filters find a problem, then throw an ARS error. (Error might be, missing value, non-unique value, etc...) To allow the Application to have access to the foreign table then you likely need to look at either Direct SQL and/Or an ARS View form. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/3/06, Axton <[EMAIL PROTECTED]> wrote: > Foreign keys are a foreign concept when it comes to ARS. > > At the db level you can do whatever you please, though there may be > unintended consequences when doing so on ARS built tables: > - consider that certain ARAdmin operations drop and recreate the table > (alter decimal field precision, etc.) > - consider that if a user violates a constraint enforced by Oracle, > Remedy will return the appropriate ORA-x error to the user; traps > for these types of errors are non-existent. > > Axton Grams > > On 5/3/06, Rusconi, Ignacio (I.) <[EMAIL PROTECTED]> wrote: > > ** > > > > > > Does anybody knows how to implement a foreign key to another database in the > > same instance? > > > > SQL 2000 > > ARS 5.01 > > > > > > > > Ignacio G. Rusconi > > Data Base Administrator > > > > Ford Argentina-TeleTech > > > > :.4756-9367.: > > > > [EMAIL PROTECTED] > >[EMAIL PROTECTED] > > Web. http://pacheco.ba.ford.com/pl/9898 > > > > ¿Sentiste un Ford últimamente? > > > > STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are > > strictly confidential and property of Ford Argentina S.C.A. They may not be > > used or disclosed by someone who is not a named recipient. If you have > > received this e-mail in error please notify the sender by replying to this > > email inserting the word "Misdirected" as the message and delete the present > > message.__20060125___This posting was > > submitted with HTML in it___ > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Foreign key on table.
Title: Foreign key on table. ** Does anybody knows how to implement a foreign key to another database in the same instance….? SQL 2000 ARS 5.01 Ignacio G. Rusconi Data Base Administrator Ford Argentina-TeleTech :.4756-9367.: +[EMAIL PROTECTED] +[EMAIL PROTECTED] Web. http://pacheco.ba.ford.com/pl/9898 ¿Sentiste un Ford últimamente? STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are strictly confidential and property of Ford Argentina S.C.A. They may not be used or disclosed by someone who is not a named recipient. If you have received this e-mail in error please notify the sender by replying to this email inserting the word "Misdirected" as the message and delete the present message. __20060125___This posting was submitted with HTML in it___
Maybe a area user question
Title: Maybe a area user question ** I have a form that contains 24 questions as a survey. The problem is that when the user try to print this (to a paper) remedy print all this in one page withour giving the opportunity to change it and obviously it’s a horrible print.- Trying to correct this with the setup of the printer I didn’t get a right response. So im asking if this could be setup within Remedy user or admin tool ARS 5 . 01 SQL 2000 Thanks.- Ignacio G. Rusconi Data Base Administrator Ford Argentina-TeleTech :.4756-9367.: +[EMAIL PROTECTED] +[EMAIL PROTECTED] Web. http://pacheco.ba.ford.com/pl/9898 ¿Sentiste un Ford últimamente? STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are strictly confidential and property of Ford Argentina S.C.A. They may not be used or disclosed by someone who is not a named recipient. If you have received this e-mail in error please notify the sender by replying to this email inserting the word "Misdirected" as the message and delete the present message. __20060125___This posting was submitted with HTML in it___
Condition on a set field action
Title: Condition on a set field action ** Is it possible to perform a condition in a set field Something like this: if weekday (timestamp) == 1 then timestamp + 10800 ? Thanks Ars 6.0 Sql Server 2000 Ignacio G. Rusconi Data Base Administrator Ford Argentina-TeleTech :.4756-9367.: +[EMAIL PROTECTED] +[EMAIL PROTECTED] Web. http://pacheco.ba.ford.com/pl/9898 ¿Sentiste un Ford últimamente? STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are strictly confidential and property of Ford Argentina S.C.A. They may not be used or disclosed by someone who is not a named recipient. If you have received this e-mail in error please notify the sender by replying to this email inserting the word "Misdirected" as the message and delete the present message. __20060125___This posting was submitted with HTML in it___
Re: Whatsup --> Remedy
Title: Whatsup --> Remedy ** Can you give me any orientation of were to start... or any manual to look The exactly thing is to submit a ticket when an event occured. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Tuesday, April 25, 2006 2:51 PMTo: arslist@ARSLIST.ORGSubject: Re: Whatsup --> Remedy ** Pretty much any network monitoring software does this. Netcool, Marimba, HP OpenView, etc. The integrations are not that difficult. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Tuesday, April 25, 2006 10:23 AMTo: arslist@ARSLIST.ORGSubject: Whatsup --> Remedy ** Hi, Im use an application for monitoring some servers that calls whatsup. Does anybody knows if exist any integration/automatization that generates a ticket on Remedy whenever an events is performed on it. I mean when a server goes down this application must communicate within remedy and submit a ticket. Thanks! ARS 6.0 MS SQL SERVER 2000 Ignacio G. RusconiData Base Administrator Ford Argentina-TeleTech :.4756-9367.: +[EMAIL PROTECTED] +[EMAIL PROTECTED]Web. http://pacheco.ba.ford.com/pl/9898 ¿Sentiste un Ford últimamente? STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are strictly confidential and property of Ford Argentina S.C.A. They may not be used or disclosed by someone who is not a named recipient. If you have received this e-mail in error please notify the sender by replying to this email inserting the word "Misdirected" as the message and delete the present message.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Whatsup --> Remedy
Title: Whatsup --> Remedy ** Hi, Im use an application for monitoring some servers that calls whatsup. Does anybody knows if exist any integration/automatization that generates a ticket on Remedy whenever an events is performed on it. I mean when a server goes down this application must communicate within remedy and submit a ticket. Thanks! ARS 6.0 MS SQL SERVER 2000 Ignacio G. Rusconi Data Base Administrator Ford Argentina-TeleTech :.4756-9367.: +[EMAIL PROTECTED] +[EMAIL PROTECTED] Web. http://pacheco.ba.ford.com/pl/9898 ¿Sentiste un Ford últimamente? STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are strictly confidential and property of Ford Argentina S.C.A. They may not be used or disclosed by someone who is not a named recipient. If you have received this e-mail in error please notify the sender by replying to this email inserting the word "Misdirected" as the message and delete the present message. __20060125___This posting was submitted with HTML in it___
Re: Weekend question...
Thanks, that would help... But what do you mean by "reference that tag".. I don't understand the meaning of tag... Thank you -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, April 18, 2006 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Weekend question... But you can setup another tag that is 24/5 excluding Sat-Sunday if you would like and then just reference that tag in this particular workflow -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.) Sent: Monday, April 17, 2006 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Weekend question... Application Business Time is Monday to Friday 8 AM 20 PM Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Saville Sent: Monday, April 17, 2006 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Weekend question... On Mon, 17 Apr 2006 09:19:38 -0400, Rusconi, Ignacio (I.) wrote: >Hi, >I need to discard weekends/holydays when calculating a next called date with an AL >Automatically the AL must update the field to the next 3 or 4 days, without counting weekends and Holydays. >Thanks >ars 5.0.1 >SQL Server 2000 Application Business Time? -- Regards Dave Saville ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
