Re: Mid Tier URL from published web report forces a login each time

[Schryver, Curt]

We are having the same exact situation except in a 7.6.04 environment.  Would 
love to hear what everyone thinks about this.

Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com
100 AMP Drive
MS 161-043
Harrisburg, PA 17105

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, September 05, 2014 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Mid Tier URL from published web report forces a login each time

**
Hello Listers,
ARS 8.1.00
Mid Tier 8.1
I have a published, scheduled report that runs daily for a few individuals. The 
report is sent as an Excel document.
The first column of the spreadsheet shows as a hyperlink to the form and record 
in question.
The first time accessed requires a login to the ARSystem which is expected 
since we have no Atrium server for SSO.
But also each subsequent click on a link opens a new tab of the IE window and 
pops to the login screen.

In regular email notifications opening a second or third record just uses the 
same sessionID and does not ask for a login.

Is there anything that I can do at the ARServer do get the connection from the 
report file to open the same way after an initial login?

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me



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OT: ITIL Foundations certification near King of Prussia/Valley Forge, PA

[Schryver, Curt]

I'm looking into a classroom-based (I'm trying to avoid virtual at this point), 
instructor-in-the-room ITIL Foundations course near King of Prussia, PA.  I 
found a few but they all seem to be in Philly. Rather than have to be in the 
city three days-in-a-row for an 8:00am class, I asked one particular vendor if 
they ever held classes in other areas, like King of Prussia or Valley Forge. 
They said they would with three or more interested students. Class seems to be 
around $2,000 and everything is provided, including lunches, materials, and an 
exam certificate. Anyone interested? OR know of another option?


Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com
100 AMP Drive
MS 161-043
Harrisburg, PA 17105




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Re: Fun -- if you couldn't work in the computer field

[Schryver, Curt]

I'd work on my tan, being a kept man.

Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, September 26, 2013 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Fun -- if you couldn't work in the computer field

**
Where would you work?

-John


--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com


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Re: WWRUG13 - (yet another) transportation question

[Schryver, Curt]

Thanks to everyone for the input.  I just got off the phone with VTA (thanks, 
Natalie, for the phone number).

I can confirm the following:
It is bus #10 that will take you from SJC to the Light Rail - Metro Station
There are vending machines where you can pay via credit card for your $2 pass 
(good for 2 hours)
The sign on the train will say Winchester or Santa Teresa (there are no numbers)
There are audio alerts about upcoming stops while on the train
You want the San Antonio station at 2nd St. (Landmark: Starbucks)
You will need to walk 1 block through the Paseo De San Antonio Walk (toward 
Johnny Rockets)
The rear entrance of the hotel is across the street

The return trip is even easier.
Exit the rear of the hotel and stand there waiting for the train
Northbound trains run on 1st St.
Sign on train will say Alum Rock or Mountainview
Vending machine is supposedly present
Get off at the Metro Station stop

Thanks, Joe, for the additional responses.

Curt A. Schryver 
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, September 24, 2013 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 - (yet another) transportation question

Point and score! That's what I'm doing this year. Last year I arrived way
too early (Friday or Saturday I think) and had all the time in the world to
explore before going to the hotel so took the train..

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, September 24, 2013 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 - (yet another) transportation question

Also, if you take the cab, you get to your hotel quicker, put your stuff
away and THEN have time to roam around wherever you like without any
baggage!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt
Sent: Tuesday, September 24, 2013 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 - (yet another) transportation question

Definitely starting to think that is the way to go.  I mean, really, how
much effort do I have to put in to save my company a couple of bucks?

Curt A. Schryver 
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, September 24, 2013 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 - (yet another) transportation question

Just take a cab from the airport.  20 bucks and you are door to door!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Tuesday, September 24, 2013 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 - (yet another) transportation question

I would stop at the Santa Clara station from Metro...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt
Sent: Tuesday, September 24, 2013 10:40 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG13 - (yet another) transportation question

** 

I think we all appreciate the helpful information everyone has been able
to provide so far.  That being said, I'll pose one more (set of)
questions...

 

I was planning on taking the train from the airport to the hotel.  I'm
flying into SJC on Sunday afternoon.  It looks like there is an airport
shuttle (Airport Flyer - VTA Route #10) that leaves every 15 minutes or
so from the terminals to the Metro Light Rail Station (1st Street and
Metro Drive) (http://www.vta.org).  From what I can tell, I'll need
exact change ($2) to board and will ride the 901 southbound to the
"Paseo De San Antonio Station (0)" or the "San Antonio Station (1)".
Here is where my list of questions starts.  Which of these stops is the
one I'm looking for?  How am I sure I'm boarding south vs. north?  Are
there announcements on the rail cars to tell you which stop you are
approaching?  Is it going to be difficult to ride the rail with a weeks'
worth of luggage in tow?  The VTA website has an interactive map
(http://www.vta.org/schedules/lr_interactive_map/lrBusMap.html) which
shows the line I think I want to take - Alum Rock - Santa Teresa line
(blue) - and it shows the Paseo De San Antonio line but the schedule
located at http://www.vta.org/schedules/SC_901SO_SU.html doesn't
actually show either of the stops listed above.  Is it normal practice
to just show the major stops and I need to estimate the stops in
between?

 

I think I'm overthinking t

Re: WWRUG13 - (yet another) transportation question

[Schryver, Curt]

Definitely starting to think that is the way to go.  I mean, really, how much 
effort do I have to put in to save my company a couple of bucks?

Curt A. Schryver 
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, September 24, 2013 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 - (yet another) transportation question

Just take a cab from the airport.  20 bucks and you are door to door!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, September 24, 2013 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 - (yet another) transportation question

I would stop at the Santa Clara station from Metro...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt
Sent: Tuesday, September 24, 2013 10:40 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG13 - (yet another) transportation question

** 

I think we all appreciate the helpful information everyone has been able
to provide so far.  That being said, I'll pose one more (set of)
questions...

 

I was planning on taking the train from the airport to the hotel.  I'm
flying into SJC on Sunday afternoon.  It looks like there is an airport
shuttle (Airport Flyer - VTA Route #10) that leaves every 15 minutes or
so from the terminals to the Metro Light Rail Station (1st Street and
Metro Drive) (http://www.vta.org).  From what I can tell, I'll need
exact change ($2) to board and will ride the 901 southbound to the
"Paseo De San Antonio Station (0)" or the "San Antonio Station (1)".
Here is where my list of questions starts.  Which of these stops is the
one I'm looking for?  How am I sure I'm boarding south vs. north?  Are
there announcements on the rail cars to tell you which stop you are
approaching?  Is it going to be difficult to ride the rail with a weeks'
worth of luggage in tow?  The VTA website has an interactive map
(http://www.vta.org/schedules/lr_interactive_map/lrBusMap.html) which
shows the line I think I want to take - Alum Rock - Santa Teresa line
(blue) - and it shows the Paseo De San Antonio line but the schedule
located at http://www.vta.org/schedules/SC_901SO_SU.html doesn't
actually show either of the stops listed above.  Is it normal practice
to just show the major stops and I need to estimate the stops in
between?

 

I think I'm overthinking this, but I'd feel much better being prepared
going in.  If I wasn't hauling all of my stuff around, I wouldn't worry
so much as it would be more of an "adventure" but who wants to keep
back-tracking, etc. with everything in tow...

 

Any and all advice/suggestions appreciated.

Curt A. Schryver 
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com

100 AMP Drive
MS 161-043
Harrisburg, PA 17105

Logo for emails <http://www.te.com/> 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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WWRUG13 - (yet another) transportation question

[Schryver, Curt]

I think we all appreciate the helpful information everyone has been able to 
provide so far.  That being said, I'll pose one more (set of) questions...

I was planning on taking the train from the airport to the hotel.  I'm flying 
into SJC on Sunday afternoon.  It looks like there is an airport shuttle 
(Airport Flyer - VTA Route #10) that leaves every 15 minutes or so from the 
terminals to the Metro Light Rail Station (1st Street and Metro Drive) 
(http://www.vta.org).  From what I can tell, I'll need exact change ($2) to 
board and will ride the 901 southbound to the "Paseo De San Antonio Station 
(0)" or the "San Antonio Station (1)".  Here is where my list of questions 
starts.  Which of these stops is the one I'm looking for?  How am I sure I'm 
boarding south vs. north?  Are there announcements on the rail cars to tell you 
which stop you are approaching?  Is it going to be difficult to ride the rail 
with a weeks' worth of luggage in tow?  The VTA website has an interactive map 
(http://www.vta.org/schedules/lr_interactive_map/lrBusMap.html) which shows the 
line I think I want to take - Alum Rock - Santa Teresa line (blue) - and it 
shows the Paseo De San Antonio line but the schedule located at 
http://www.vta.org/schedules/SC_901SO_SU.html doesn't actually show either of 
the stops listed above.  Is it normal practice to just show the major stops and 
I need to estimate the stops in between?

I think I'm overthinking this, but I'd feel much better being prepared going 
in.  If I wasn't hauling all of my stuff around, I wouldn't worry so much as it 
would be more of an "adventure" but who wants to keep back-tracking, etc. with 
everything in tow...

Any and all advice/suggestions appreciated.
Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
[cid:image001.png@01CEB90E.DCFE0A00]


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<>

Re: ARX extract including attachments with Japanese characters in the filenames

[Schryver, Curt]

Genius!

Misi, that worked beautifully.  I still had some odd results with the filenames 
but since each attachment set was in its own folder, I don't think it will 
matter.

Thanks!  Hope I can buy you a free beer at WWRUG!

Curt A. Schryver 
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, September 18, 2013 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARX extract including attachments with Japanese characters in the 
filenames

Hi,

Try rrrchive, and add the config option clientcharset=UTF-8.

Here is a sample config:

source_server   = myserver
source_user = Demo
source_password =
target_arx  = mydata.arx
multipleforms   = Myformname
splitsearch = YES
transfertype= SYNCTOTARGET
clientcharset   = UTF-8
logfile = AUTO
progressbar = YES

https://rrr.se/cgi/index?pg=chive

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> 7.6.04 SP2
> Oracle 11
>
> I've attempted this a number of times and the process keeps dying.  I have a
> custom form with around 20,000 records.  On the form is an Attachment Pool
> that can handle up to 6 attachments.  The form is used globally so has a
> variety of languages within the data, including the names of the files in the
> attachments.  I've used both the Windows client and the Mid-Tier.  Knew I'd
> have issues with the Windows client but was willing to accept "strange" data
> if I could get the attachments intact.  I would get several thousand files in
> my data folder and then suddenly the process would just die - it was trying to
> save a file with a Japanese character in the filename.  So, I moved over to
> the Mid-Tier and tried the same thing.  At least here I could tell it to save
> the data in UTF-8 so everything should be good.  It appears that it is trying
> to write all of the files to one big ZIP file, which is fine by me, but again,
> it just dies in the middle.
>
> My question is... how can I extract attachments that have Japanese characters
> in the filenames?
>
> Thanks!
> Curt A. Schryver
> Action Request System Administrator
> TE Connectivity
> 717-810-2109 tel
> 717-810-2124 fax
> cschry...@te.com
> 100 AMP Drive
> MS 161-043
> Harrisburg, PA 17105
> [cid:image001.png@01CEB481.3508C0B0]
>
>
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> "Where the Answers Are, and have been for 20 years"
>

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OT: Humor: Did you get a room?

[Schryver, Curt]

I was hoping to make a few more of these for laughs, but that silly work thing 
got in the way.  Geez!

Enjoy!

http://sanjose-.spreadshirt.com/



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ARX extract including attachments with Japanese characters in the filenames

[Schryver, Curt]

7.6.04 SP2
Oracle 11

I've attempted this a number of times and the process keeps dying.  I have a 
custom form with around 20,000 records.  On the form is an Attachment Pool that 
can handle up to 6 attachments.  The form is used globally so has a variety of 
languages within the data, including the names of the files in the attachments. 
 I've used both the Windows client and the Mid-Tier.  Knew I'd have issues with 
the Windows client but was willing to accept "strange" data if I could get the 
attachments intact.  I would get several thousand files in my data folder and 
then suddenly the process would just die - it was trying to save a file with a 
Japanese character in the filename.  So, I moved over to the Mid-Tier and tried 
the same thing.  At least here I could tell it to save the data in UTF-8 so 
everything should be good.  It appears that it is trying to write all of the 
files to one big ZIP file, which is fine by me, but again, it just dies in the 
middle.

My question is... how can I extract attachments that have Japanese characters 
in the filenames?

Thanks!
Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
[cid:image001.png@01CEB481.3508C0B0]


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<>

Re: Date in the holiday list is invalid (ARWARN 625)

[Schryver, Curt]

We've seen errors when there was a blank line at the end of the list.  Make 
sure the last date doesn't have a line feed/carriage return after it.

Curt A. Schryver 
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 03, 2013 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Date in the holiday list is invalid (ARWARN 625)

Old Dates will not cause any warnings (My Business Time Holidays form goes back 
to 2003 with no issues).

The problem is that the format of the data was not followed correctly.   If you 
check the help for the field it will tell you that each line needs to end with 
a ;   

From the Field help   
   Use one of the following formats to enter dates without timestamps:   
  1) No Start Time. The format here is: date,,end time;  For example 
7/26/04,,6:00:00 PM;   
  In this case the start time is taken as 12:00:00 AM.   
  2) No End Time. The format here is: date, start time;  For example 
7/26/04,2:00:00 PM;   
  In this case the end time is taken as 11:59:59 PM.   
  3) No Start and No End Time. The format here is: date;.  For example 
7/26/04;   
  In this case the start time is taken as 12:00:00 AM and end time is 
taken as 11:59:59 PM.   

So the data should have been
   01/01/08;
   07/04/08;
   11/11/08;
   12/25/08;

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of itsm.support
Sent: Wednesday, April 03, 2013 12:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Date in the holiday list is invalid (ARWARN 625)

Hi,

It isn't an error but warning. This warning code means the date in the holiday 
list of the Business Time Holiday form is not a legal date.
In your case it is an old/expired date. Illegal dates are ignored and 
processing continues. 

Regards,
Atul
 
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: [hidden email]  || Web Site: www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S
Sent: Tuesday, April 02, 2013 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Date in the holiday list is invalid (ARWARN 625)

Hi,

Require your expertise again.

The arerror.log file shows the below warning.

Thu Mar 28 06:31:32 2013 390620 : Date in the holiday list is invalid (ARWARN 
625)
Thu Mar 28 06:31:32 2013 SGP0009

On checking the support group specified, we found some holiday list configured 
as below

01/01/08
07/04/08
11/11/08
12/25/08

Time zone: (GMT-05:00) Eastern Time (US & Canada)

I have removed these holiday list and there is no more warning, but want to 
know what was the cause for that warning. Is that due to the date specified has 
already expired? I mean, current year is 2013 where as holiday list refers to 
2008.

Thanks in Advance,

Shashi



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Application service takes a loooong time to start

[Schryver, Curt]

When we try to manually start the Application service on our Development 
machine (see specs below), we get an error that it took too long.  The status 
says "Starting" instead of "Started."  If we wait about 15 minutes and refresh, 
it will most likely (but not definitely) says "Started."  In the past, it would 
start within 30 seconds of us telling it to.  Besides the usual Microsoft 
patches and basic server upkeep, I don't think anything has changed in nearly a 
year.  We DID recently install a second Dev server that will eventually be part 
of a server group (services aren't running, but machines share the DB) and many 
pieces of the ITSM suite (used to be mostly homegrown).  Our form count went 
from just under 800 to a little over 3,000.  Is this a normal reaction to the 
addition of so many forms (and baggage)?  The addition of a server?  Our 
primary concern is bogging down our QA and Production environments when we do 
the same installs there.  Any and all advice appreciated.

Application server
VM
Windows Server 2008 R2 Standard 64-bit
Intel Xeon 2 processors 2.9GHz
4GB RAM
Running Ver 7.6.4.2

Database server
VM
Windows 2008 64 bit
Oracle 11g R2- 64bit
Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com
100 AMP Drive
MS 161-043
Harrisburg, PA 17105


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Re: Happy 12/21/2012

[Schryver, Curt]

Worst.  Apocalypse.  Ever.

Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, December 21, 2012 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Happy 12/21/2012

**
Joel, Dearest... it is the end of the world as we know it...  I feel fine 
though!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Friday, December 21, 2012 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Happy 12/21/2012

**
Gee whiz, people are making doomsday jokes like there's no tomorrow!

Joel
Joel Senderjdsen...@earthlink.net
310.829.5552

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Friday, December 21, 2012 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Happy 12/21/2012

**


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Re: E-Mail not being read from Exchange server as fast as usual

[Schryver, Curt]

Yes, several hundred in the Inbox and only pulling 6-8 at a time.

Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, January 18, 2012 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: E-Mail not being read from Exchange server as fast as usual

**
Curt,
Is that to say that you have over 100 in the mailbox but it's only pulling in 
6-7?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt
Sent: Wednesday, January 18, 2012 8:36 AM
To: arslist@ARSLIST.ORG
Subject: E-Mail not being read from Exchange server as fast as usual

**
We are running ARSystem 7.1.0 patch 007 and engine (file version) 7.1.00.008 on 
an Oracle DB.  We have several mailboxes configured - three inbound and one 
outbound.  Nothing has been changed in over a year.  One of the inbound gets 
the brunt of the workload - it is configured at POP3.  The polling interval is 
set to 3 minutes.  We typically see it read 100 e-mails from the Exchange 
server at a time and don't have any issues.  Today, it only seems to be reading 
six or seven messages at a time.  I've spoken with our Exchange support people 
and they don't see any issues on the server.  I have no error messages in the 
stderr.log file.  I have already stopped/started the e-mail engine service.

Any ideas?

Thanks in advance!
Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com<mailto:cschry...@te.com>
100 AMP Drive
MS 161-043
Harrisburg, PA 17105


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Re: E-Mail not being read from Exchange server as fast as usual

[Schryver, Curt]

All of our settings are exactly as you've listed.  I'll check out the debugging 
route.

Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, January 18, 2012 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: E-Mail not being read from Exchange server as fast as usual

**
What's the value of these in your EmailDaemon.properties file?

com.bmc.arsys.emaildaemon.ChunkSize=100
com.bmc.arsys.emaildaemon.UserChunkSize=5000
com.bmc.arsys.emaildaemon.SendEmailSetSize=100
com.bmc.arsys.emaildaemon.IncomingMessagesQueueSize=100
com.bmc.arsys.emaildaemon.IncomingConnectionRecycleSize=100
com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=100

If that isn't the issue turn on debugging.  A possible issue could be that you 
are attempting to pop an e-mail that has special characters in it that your DB 
does not support (for example spam from China) or something like that.  You 
won't know till you look at the debug logs though.

Thanks,

Sean

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, January 18, 2012 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: E-Mail not being read from Exchange server as fast as usual

**
Curt,
Is that to say that you have over 100 in the mailbox but it's only pulling in 
6-7?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt
Sent: Wednesday, January 18, 2012 8:36 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: E-Mail not being read from Exchange server as fast as usual

**
We are running ARSystem 7.1.0 patch 007 and engine (file version) 7.1.00.008 on 
an Oracle DB.  We have several mailboxes configured - three inbound and one 
outbound.  Nothing has been changed in over a year.  One of the inbound gets 
the brunt of the workload - it is configured at POP3.  The polling interval is 
set to 3 minutes.  We typically see it read 100 e-mails from the Exchange 
server at a time and don't have any issues.  Today, it only seems to be reading 
six or seven messages at a time.  I've spoken with our Exchange support people 
and they don't see any issues on the server.  I have no error messages in the 
stderr.log file.  I have already stopped/started the e-mail engine service.

Any ideas?

Thanks in advance!
Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com<mailto:cschry...@te.com>
100 AMP Drive
MS 161-043
Harrisburg, PA 17105


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E-Mail not being read from Exchange server as fast as usual

[Schryver, Curt]

We are running ARSystem 7.1.0 patch 007 and engine (file version) 7.1.00.008 on 
an Oracle DB.  We have several mailboxes configured - three inbound and one 
outbound.  Nothing has been changed in over a year.  One of the inbound gets 
the brunt of the workload - it is configured at POP3.  The polling interval is 
set to 3 minutes.  We typically see it read 100 e-mails from the Exchange 
server at a time and don't have any issues.  Today, it only seems to be reading 
six or seven messages at a time.  I've spoken with our Exchange support people 
and they don't see any issues on the server.  I have no error messages in the 
stderr.log file.  I have already stopped/started the e-mail engine service.

Any ideas?

Thanks in advance!
Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
[cid:image001.png@01CCD5CB.CA3FADB0]


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<>

Re: Run If check for a Diary field

[Schryver, Curt]

Sorry it took so long to get back on this.  I just assumed it would work since 
it seems so logical, but it does not.  No errors, just no data showing up in my 
temporary field.  I also tried LENGTHC($field$) and that didn't work either.  
Just stays blank.

Any other suggestions?

Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, August 02, 2011 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Run If check for a Diary field

**
Do a setfields from the current record into a 0 length hidden char field, then 
run a != $NULL$ against that.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt
Sent: Tuesday, August 02, 2011 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Run If check for a Diary field

**
Hope this isn't TOO much of a silly question, but I can't seem to figure it out.

I want to display more of an indicator that there is data in a Diary field than 
the built-in "there is writing" or "there isn't writing" in the little book 
icon.  Using 'Diary field' != $NULL$ doesn't work in the Run If check - it 
always resolves that it's Null.  Is there some way to determine that there is 
data in a Diary field?

Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com<mailto:cschry...@te.com>
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
[cid:image001.png@01CC5929.3DA5D0B0]<http://www.te.com/>

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Run If check for a Diary field

[Schryver, Curt]

Hope this isn't TOO much of a silly question, but I can't seem to figure it out.

I want to display more of an indicator that there is data in a Diary field than 
the built-in "there is writing" or "there isn't writing" in the little book 
icon.  Using 'Diary field' != $NULL$ doesn't work in the Run If check - it 
always resolves that it's Null.  Is there some way to determine that there is 
data in a Diary field?

Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
[cid:image001.png@01CC512D.55E17980]


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Re: date format and separator. : 03/21/2011 (ARERR 9951)

[Schryver, Curt]

I'm just guessing, but there are two things that I question.  First, looks like 
you are asking for a two-digit year and providing a four-digit year.  Does 
03/21/11 work?  The second question might be insignificant, but my is the month 
represented at two uppercase Ms instead of lowercase?

Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers
Sent: Wednesday, May 25, 2011 2:32 PM
To: arslist@ARSLIST.ORG
Subject: date format and separator. : 03/21/2011 (ARERR 9951)

**
Hi All,

We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as 
the web server.  We keep on receiving the following error when trying to submit 
an Incident.
The date entered is invalid or a bad date format. Please make sure the date 
format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951)
We have set the regional settings date format of the local system account on 
the application server that the Remedy services startup with to MM/dd/yy.  The 
web server is setup the same.  The user preference for the user we use to 
submit the Incident is setup to use the SHORT format.

I would like to know if you can give me some thoughts what the cause might be 
before logging a call with BMC, maybe it is something simple.

The above error is caused by a filter 
[SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported 
Date to calculate a due date on SLM.

Regards
Francois Seegers
Senior Remedy Consultant
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Tel : +27 (0)11 206 5600   |   Fax:  +27 (0)11 206 5606  |  Cell:  +27 
(0)82 729 5273
email:   franco...@blueturtle.co.za   |   web:  
www.blueturtle.co.za



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Re: Reloading an OOB form

[Schryver, Curt]

Found what I needed.  Thanks for the answers and suggestions.


Curt A. Schryver
717-810-2109 tel
cschry...@te.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k
Sent: Wednesday, February 16, 2011 1:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reloading an OOB form

hi,

you can re import the Home page.def from the path mentioned by Thad but make
sure you import it with over write mode with delete excess fields options
selected. 

Also just in case take a backup this time to be sure you are not left
without a homepage form :)

Thanks,
Vikram

Thad Esser wrote:
> 
> Curt,
> 
> I'm on a unix server, but I would think this applies to any AR
> environment...  The form definitions are stored in sub-folders off the ARS
> installation folder.  For me that's
> /installforms/en/HomePage.def.  You could probably search
> the
> server for "HomePage.def" and find it.
> 
> Hope that helps,
> Thad
> 
> On Tue, Feb 15, 2011 at 12:44 PM, patrick zandi 
> wrote:
> 
>> ** Ways: off the cuff
>> #1, DB Rollback
>> #2,  Migrator -- eveytime you migrate it makes backups
>>
>>
>>
>> On Tue, Feb 15, 2011 at 1:27 PM, Schryver, Curt <
>> cschry...@tycoelectronics.com> wrote:
>>
>>> **
>>>  We are setting up a new development system (Windows Server 2008,
>>> ARSystem 7.6.03).  We inadvertently wrote over the out-of-the-box Home
>>> Page
>>> form before making a back-up of the original.  Is there an easy way to
>>> get
>>> it back without having to re-install or anything crazy?  This feels like
>>> a
>>> newbie question, or maybe it’s just Monday.  Thanks in advance.
>>>
>>>
>>> *Curt A. Schryver*
>>> *Action Request System* Administrator
>>> Tyco Electronics
>>> 100 AMP Drive
>>> MS 161-043
>>> Harrisburg, PA 17105
>>> 717-810-2109 <+17178102109> tel
>>> 717-810-2124 <+17178102124> fax
>>> cschry...@te.com
>>>
>>> No trees were killed in the sending of this message. However, a large
>>> number of electrons were terribly inconvenienced...
>>>
>>>
>>>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>>
>>
>> --
>> Patrick Zandi
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
> 
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> 

-- 
View this message in context: 
http://old.nabble.com/Reloading-an-OOB-form-tp30933799p30936592.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Reloading an OOB form

[Schryver, Curt]

We are setting up a new development system (Windows Server 2008, ARSystem 
7.6.03).  We inadvertently wrote over the out-of-the-box Home Page form before 
making a back-up of the original.  Is there an easy way to get it back without 
having to re-install or anything crazy?  This feels like a newbie question, or 
maybe it's just Monday.  Thanks in advance.


Curt A. Schryver
Action Request System Administrator
Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
cschry...@te.com

No trees were killed in the sending of this message. However, a large number of 
electrons were terribly inconvenienced...



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Re: Caught Exception Error

[Schryver, Curt]

I haven't seen this exactly, but in the past when we've had Caught Exception 
errors, we deleted the person's record in the AR System User Preference form 
and it cleared up.  Hope this helps in some way...

Curt

Curt A. Schryver
717-810-2109 tel
cschry...@te.com




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ravi Ramagiri
Sent: Wednesday, December 01, 2010 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Caught Exception Error
Importance: High

**
Hi All ,

   Have anybody  experienced the below issue.

 "  caught exception :Excepted '['   "


Please find the attached screen shot.

Thanks & Regards,

Ravi Chandra

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Re: Automatic log out of Mid Tier after submitting a form entry

[Schryver, Curt]

If I'm understanding your question, all you need to do is create an Active Link 
that checks for your conditions, and, if met, the action should be a Run 
Process of PERFORM-ACTION-EXIT-APP


Curt A. Schryver
717-810-2109 tel
cschry...@te.com




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd
Sent: Friday, October 22, 2010 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Automatic log out of Mid Tier after submitting a form entry

**
Dear List,

Is there a way to automatically log a user out of Mid Tier when heesh submits a 
particular form entry?

Dwayne Martin
James Madison University
Mid Tier & ARS 7.1 p3
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Re: user not autenticating with LDAP

[Schryver, Curt]

Not familiar with this specific problem, but could your users be getting 
authenticated as Guest users on the new machine?


Curt A. Schryver
717-810-2109 tel
cschry...@te.com




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Friday, September 17, 2010 8:36 AM
To: arslist@ARSLIST.ORG
Subject: user not autenticating with LDAP

**
Dear List
Need you help here

In the old system(midtier) which is on win2k if a user log in with employee 
roll no system given a message saying this is a first you logged in.. BLAH BLAH 
and the user information is created in the People form.
Now in the new midtier machine which on windows 2003 if he/she log's into the 
system just accepts the login and the user info is not created.

ARSYSTEM 6.3 patch 23
Midtier 6.3 patch 23


Regards
Rajesh


Important notice: This e-mail and any attachment there to contains corporate 
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immediately by reply e-mail and delete this e-mail and its attachments from 
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Re: Best Practice: Prevent user from bookmarking resolved mid-tier page

[Schryver, Curt]

Yup, I was heading down this road.  Code below is good, but you forgot the part 
that goes in the  section.


/* Modified to support Opera */
function bookmarksite(title,url){
if (window.sidebar) // firefox
window.sidebar.addPanel(title, url, "");
else if(window.opera && window.print){ // opera
var elem = document.createElement('a');
elem.setAttribute('href',url);
elem.setAttribute('title',title);
elem.setAttribute('rel','sidebar');
elem.click();
} 
else if(document.all)// ie
window.external.AddFavorite(url, title);
}


I've been using a View field and was getting odd behavior.  Need to tweak.

Thanks! 


Curt A. Schryver
717-810-2109 tel
cschry...@tycoelectronics.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, May 19, 2010 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Best Practice: Prevent user from bookmarking resolved mid-tier page

I also found you can change your click here code.  

Make it a Remedy button (shown as a URL) and an AL that does a Run process 
javascript 
javascript:bookmarksite('Sites Name', 'url');"

In pure HTML the link code is:
http://www.dynamicdrive.com')">Bookmark this site!

And, if your site's title contains apostrophes, they need to be backslashed 
when entered:

http://www.google.com')">Bookmark this site!

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, May 19, 2010 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best Practice: Prevent user from bookmarking resolved mid-tier page

I don't think there is an easy to stop a user from doing a bookmark.  

Off the top of my head ... you can try doing the following:
Put a global field on each of your pages.  Have the ASP page push a known value 
to this field.  You can then add a Window Open AL (shared on each page) that 
runs some javascript to redirect to the ASP page if the global field does not 
have the known value.

Fred

-----Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Schryver, Curt
Sent: Wednesday, May 19, 2010 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Best Practice: Prevent user from bookmarking resolved mid-tier page

** 
Good day, all.
 
I'm looking for input from the community as to what everyone else does to 
prevent their customers from bookmarking resolved mid-tier pages.
 
We're updating our "submit a help ticket" web page.  We have an ASP page that 
grabs the logged in (Active Directory) user's ID, redirects to our MT page, 
while prepopulating the MT page with their information.  Generally, we only 
want to share that ASP page.  We can and will have it on various Help Desk web 
pages within the company, but a lot of people will be receiving the new page 
via e-mail.  Once they click on it, they'll be on the MT page and if they try 
to bookmark it, it will cause problems the next time they try to visit the 
link.  I've added text to the top of the screen that says, "Do not bookmark 
this page; to save as a Favorite, right-click here and select Add To 
Favorites."  The word 'here' is hyperlinked to the ASP page.  This, needless to 
say, does not work well.  For one thing, the Favorite by default wants to save 
as the word 'here.'  Also, people 1) don't read, 2) don't fully understand the 
terminology, and 3) don't read.
 
I've dabbled with some JavaScript, but haven't hit upon the right combination 
to make this clean.  I've considered something with frames but ran away 
screaming.
 
What does everyone else do?
 
Thanks!
 
Curt A. Schryver
Action Request System Administrator
Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
cschry...@tycoelectronics.com
 
 

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Best Practice: Prevent user from bookmarking resolved mid-tier page

[Schryver, Curt]

Good day, all.

I'm looking for input from the community as to what everyone else does to 
prevent their customers from bookmarking resolved mid-tier pages.

We're updating our "submit a help ticket" web page.  We have an ASP page that 
grabs the logged in (Active Directory) user's ID, redirects to our MT page, 
while prepopulating the MT page with their information.  Generally, we only 
want to share that ASP page.  We can and will have it on various Help Desk web 
pages within the company, but a lot of people will be receiving the new page 
via e-mail.  Once they click on it, they'll be on the MT page and if they try 
to bookmark it, it will cause problems the next time they try to visit the 
link.  I've added text to the top of the screen that says, "Do not bookmark 
this page; to save as a Favorite, right-click here and select Add To 
Favorites..."  The word 'here' is hyperlinked to the ASP page.  This, needless 
to say, does not work well.  For one thing, the Favorite by default wants to 
save as the word 'here.'  Also, people 1) don't read, 2) don't fully understand 
the terminology, and 3) don't read.

I've dabbled with some JavaScript, but haven't hit upon the right combination 
to make this clean.  I've considered something with frames but ran away 
screaming.

What does everyone else do?

Thanks!

Curt A. Schryver
Action Request System Administrator
Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
cschry...@tycoelectronics.com



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Re: Friday Humor

[Schryver, Curt]

Drug dealers:
 o Refer to their clients as "users". 
 o "The first one's free!" 
 o Have important South-East Asian connections (to help move the stuff). 
 o Strange jargon: "Stick", "Rock", "Dime bag," "E". 
 o Realize that there's tons of cash in the 14- to 25-year-old market. 
 o Job is assisted by industry's producing newer, more potent mixes. 
 o Often seen in the company of pimps and hustlers. 
 o Their product causes unhealthy addictions. 
 o Do your job well, and you can sleep with sexy movie stars who depend on you. 

Software developers:
 o Refer to their clients as "users". 
 o "Download a free trial version..." 
 o Have important South-East Asian connections (to help debug the code). 
 o Strange jargon: "SCSI", "ISDN", "Java", "RTFM" 
 o Realize that there's tons of cash in the 14- to 25-year-old market. 
 o Job is assisted by industry's producing newer, faster machines. 
 o Often seen in the company of marketing people and venture capitalists. 
 o Their product causes unhealthy addictions - DOOM. Quake. SimCity. Duke Nukem 
3D. 
 o Damn! Damn! DAMN!!!  



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Darrell Reading
Sent: Friday, February 26, 2010 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor

I always wondered why that one store always needed those dividers
replenished... 


Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Friday, February 26, 2010 07:37
To: arslist@ARSLIST.ORG
Subject: OT:Friday Humor

Subject: FW: The Future for Laid off Employees

After a company gets rid of all its bloated staff, this is what they
will have to choose from at their new Wal-Mart pay scales.

ONE
Recently, when I went to McDonald's I saw on the menu that you could
have an order of 6, 9 or 12 Chicken McNuggets.
I asked for a half dozen nuggets.
'We don't have half dozen nuggets,' said the teenager at the counter.
'You don't?' I replied.
'We only have six, nine, or twelve,' was the reply.
'So I can't order a half dozen nuggets, but I can order six?'
'That's right.'
So I shook my head and ordered six McNuggets (Unbelievable but sadly
true...)

TWO
I was checking out at the local Wal-Mart with just a few items and the
lady behind me put her things on the belt close to mine.. I picked up
one of those 'dividers' that they keep by the cash register and placed
it between our things so they wouldn't get mixed.
After the girl had scanned all of my items, she picked up the 'divider',
looking it all over for the bar code so she could scan it.
Not finding the bar code, she said to me, 'Do you know how much this
is?'
I said to her 'I've changed my mind; I don't think I'll buy that today.'
She said 'OK,' and I paid her for the things and left.
She had no clue to what had just happened.

THREE
A woman at work was seen putting a credit card into her floppy drive and
pulling it out very quickly.
When I inquired as to what she was doing, she said she was shopping on
the Internet and they kept asking for a credit card number, so she was
using the ATM 'thingy.'
(keep shuddering!!)

FOUR
I recently saw a distraught young lady weeping beside her car. 'Do you
need some help?' I asked.
She replied, 'I knew I should have replaced the battery to this remote
door unlocker. Now I can't get into my car. Do you think they (pointing
to a distant convenience store) would have a battery to fit this?'
'Hmmm, I don't know. Do you have an alarm, too?' I asked.
'No, just this remote thingy,' she answered, handing it and the car keys
to me. As I took the key and manually unlocked the door, I replied, 'Why
don't you drive over there and check about the batteries. It's a long
walk'
PLEASE just lay down before you hurt yourself !!!

FIVE
Several years ago, we had an Intern who was none too swift. One day she
was typing and turned to a secretary and said, 'I'm almost out of typing
paper. What do I do?' 'Just use paper from the photocopier', the
secretary told her. With that, the intern took her last remaining blank
piece of paper, put it on the photocopier and proceeded to make five
'blank' copies.
Brunette, by the way!!

SIX
A mother calls 911 very worried asking the dispatcher if she needs to
take her kid to the emergency room, the kid had eaten ants. The
dispatcher tells her to give the kid some Benadryl and he should be
fine, the mother says, 'I just gave him some ant killer..'
Dispatcher: 'Rush him in to emergency!'



Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com


Confidentiality Notice: This message and any files transmitted with it
are intended for the

Re: Importing Definition Forms

[Schryver, Curt]

Ultimately, stopping and starting the services cleared up the problem.  We 
still don't have an explanation as to why the problem happened in the first 
place, but we couldn't continue on any longer under those circumstances.

BTW, we were able to determine that it was the app server (as opposed to the db 
server) by activating our failover server (which was pointing to the same db) 
and we were able to import forms, etc. successfully.  We knew it wasn't the db. 
 So, bit the bullet and restarted the app server.


Curt A. Schryver
717-810-2109 tel
cschry...@tycoelectronics.com




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
Sent: Friday, February 19, 2010 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Importing Definition Forms

**
Be sure and let us know what you find out!

Kelly Deaver
L-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)
kelly.ctr.dea...@faa.gov (Business mail)


 Original Message 
Subject: Re: Importing Definition Forms
From: "Kemes, Lisa" 
Date: Thu, February 18, 2010 8:38 am
To: arslist@ARSLIST.ORG

**
Thanks Kelly!  Looked at these def files with a great little tool called 
"ExamDiff" and forms, filters, AL and Menus are all the same.  There is no 
difference.  BMC is still looking into this as well.

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
Sent: Thursday, February 18, 2010 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Importing Definition Forms

**
I would identify a filter, active link, and form  on each server where they 
both have the same timestamp for last updated (they are both the same from 
BMC). Now compare the two export files. Is there something different? This may 
give you a clue.

Kelly Deaver
L-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)
kelly.ctr.dea...@faa.gov (Business mail)


 Original Message 
Subject: Re: Importing Definition Forms
From: Joe D'Souza 
Date: Wed, February 17, 2010 2:35 pm
To: arslist@ARSLIST.ORG

**
Lisa,

Since it may be a while before you have the luxury of restarting production why 
not try this..

Have you tried exporting it in a different format? Instead of a regular def 
file, take an XML export. See if you get the same error..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Coleman, Gavin
Sent: Wednesday, February 17, 2010 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Importing Definition Forms

**
Hi Lisa - I have indeed seen this error. It has occurred several times on our 
development servers (ARS 6.3 patch 24), but I've never been able to determine 
the root cause of the problem. My only solution is to restart the Remedy 
application. This seems to clear the error and you are then able to import 
definition files without error.
Given that this is a production system, this may be unpalatable, but this is 
the only solution I have found!
Thanks,
Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: 17 February 2010 13:51
To: arslist@ARSLIST.ORG
Subject: Importing Definition Forms
**
We are having a really bizarre issue with importing any form, active link, 
filter or escalation from our Development Server to our Production Server.  
Both are at the same version (ARS 7.1 P7).  Both DB's are at the same version 
Oracle 10g.  And both servers are Windows 2003 boxes.  We try to take great 
care in keeping both boxes exactly the same.
I tried a simple form with a menu, a filter, and an active link.  They wouldn't 
load.  It generated the following errors.
The file specified for a character menu does not hold a character menu 
definition:  (ARERR 414)
The file specified for an active link does not hold an active link definition:  
(ARERR 413)
I tried the menu alone.  It errored.
When I tried to just import the form I would get:
The following item was not imported: Junk (ARERR 55)
The file specified for a character menu does not hold a character menu 
definition:  (ARERR 414)
The file specified for an active link does not hold an active link definition:  
(ARERR 413)
Has anyone ever seen this issue before?
When I export from Dev and import back into Dev, it's fine.  As of yesterday 
morning, when I exported from Prod and imported back into Prod, everything is 
fine.  It's when I try to export from Dev into Prod.
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-

Re: ARS 7.5 Installer

[Schryver, Curt]

I second that rant.

We're currently looking to deploy the Client to the desktop via SCCM (used to 
be SMS) and are hoping we'll find some method of just downloading that part 
instead of then entire 400+MB installer.  Just starting to dig into that so if 
anyone has a hint on which direction we should be looking  (hint hint)

Thanks,
  Curt

Curt A. Schryver
717-810-2109 tel
cschry...@tycoelectronics.com



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, October 29, 2009 1:17 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 Installer

**


Is it just me, or are any of you having problems with the new ARS 7.5 
monolithic installer?  It is an all or nothing kind of approach that makes 
upgrades and repairs a lot more hazardous and unreliable since you can no 
longer work on just the one problem service (AREmail is the primary culprit 
here) without running an install against the entire ARS system.  In 7.1 and 
earlier we have always had trouble with the AREmail module - it is one of the 
services that seldom upgraded correctly, usually losing its ability to connect 
to MAPI properly and requiring you to uninstall it, wipe all traces of it from 
the file system and registry, and reinstall it.  I haven't figured out any way 
to do that with the monolithic suite installer without "touching" the entire 
installation.  Someone somewhere must have thought that a single suite 
installer would be simpler to work with, but in practice it makes a nightmare 
out of troubleshooting and reinstalling a particular problem service (and 
AREMail after 4.x has always been a "problem" service - witness the open issue 
I have had with our production AREmail system crashing on 7.1 since June 2008, 
still unresolved).  It also means that any run of the installer takes WAY 
longer since you have to go through every dialog even though 90% are irrelevant 
to what you want to do, and reenter passwords all along the way for things you 
didn't need to work on, or now they will STOP working.  The suite installer 
might make sense for a new install of a fresh system - ONCE.  After that, you 
still need individual service uninstall-reinstall capability.

Part of my frustration is from trying to troubleshoot two 7.5 systems, one 
upgraded from 7.1 and one a fresh install, neither of which can successfully 
run the AREmail service and send out mail.

The same complaint applies when working on a web server, but you are generally 
in a more limited environment with only mid-tier and flashboards installed.  
Upgrading the 7.x mid-tier by installer historically trashes your integration 
to crystal reports, making it necessary to uninstall it and install a fresh 
instance in order to get it working again.  The monolithic installer gets in 
the way here too, just not as much (and not as high-risk) because only mid-tier 
and flashboards are typically on the web server.



BTW, the 7.5 installer still prompts for account, password, and domain for 
Email like it always did (5.x, 6.x, 7.0, 7.1), but no longer concatenates 
domain\account to use when creating the Remedy Email Engine service (so it 
fails to do so in our environment).   You have to enter the account in the form 
domain\account in order for the service to get installed - the field for domain 
is now ignored by the installer.  I have reported it as a new 7.5-specific 
defect.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

TRYING to achieve environment:
ITSM 7.6.00 (Incident, Problem, Change Management);
Remedy Knowledge Mgmt 7.5.00.001; Service Level Mgmt 7.5.00.001 AIE 7.5.00.003
Kinetic Request 4.4.1, Survey Lite 4.4.1, Calendar Lite 1.2+;
on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.5.00.003
on: Win2K8 R2 Ent x64 / SQL Server 2008 x64 Sp1
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Creating the "two tables with the add/remove buttons in between to swap data between tables" effect

[Schryver, Curt]

Has anyone come up with a means to replicate this functionality in AR? The list 
on the left needs to be dynamic. Once an item has been selected and "moved" to 
the right, it should no longer appear in the left side.  See image for a better 
example of what I mean.

http://arsystem.comxa.com/2tables.jpg

ARSystem 7.0.01 patch 3
Windows 2003 Server
Oracle 10i

Thanks,
  Curt

Curt A. Schryver
Action Request System Administrator
Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
cschry...@tycoelectronics.com



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OT: Friday Humor II

[Schryver, Curt]

http://www.newsday.com/media/flash/2009-04/46217527.swf

Maybe not really that funny


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Re: Escalation Timeline

[Schryver, Curt]

I started tinkering with something just last week to do this exact thing.  
Didn't get too far, but will continue to play with it.  (Unless someone comes 
forward with an already-functioning application)


Curt A. Schryver
717-810-2109 tel
cschry...@tycoelectronics.com




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco)
Sent: Tuesday, May 12, 2009 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Escalation Timeline

**
Hi,
Just wondering if there is a tool or process available to document the timeline 
of all active escalations on a system.

Regards,
Keith.


Disclaimer link. To see it, click the link below, or copy and paste it into 
your browser's address line. http://www.citco.com/emaildisclaimer.htm

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Re: japanese characters and showing

[Schryver, Curt]

We are running 7.0.01 patch 003.  We were having similar issues a little over a 
year ago and settled on this patch.  I don't recall if we saw the issues on the 
inbound e-mail, but definitely on the outbound.

Eventually, I did a side-by-side comparison of our Dev server (where we weren't 
having the issues) and our Prod server.  There were a bunch of language related 
DLLs on Dev that weren't on Prod.  Note: They were documented as not having 
anything to do with the issues we were having, but I was getting desperate so 
copied them all over to Prod.  I don't have an exact list of them at my 
fingertips, but will post them here if/when I find them.

Our problems did go away - can't guarantee that it was from this action.

Hope something here helps...

Curt A. Schryver
717-810-2109 tel
cschry...@tycoelectronics.com




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau
Sent: Friday, March 27, 2009 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: japanese characters and showing

**
Dave,

What patch?  This does not happen on outgoing they are fine.  Incoming does not 
work, all ??? marks.

Thanks

Tim


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Friday, March 27, 2009 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: japanese characters and showing

Tim,

Is the email incoming or outgoing?

In our case we have 7.0.1 installed on Oracle.  The email engine is sending our 
outgoing messages in Japanese and Chinese without any issue.

However if memory servers me correctly, we did have to update the version of 
the email engine from one of the early patch levels and an issue that we were 
seeing sending Japanese seemed to go away.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau
Sent: Friday, March 27, 2009 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: japanese characters and showing
**
That is fine in a sense, they can use the web.

When I pass data via sql job into the system, it comes over as ???, or if I 
send an email with japanese it comes in as 

How can I correct data coming in?   Any data sent via a web service works great 
in Japanese.   Email or SQL job, 

Thanks

Tim


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Friday, March 27, 2009 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: japanese characters and showing

The desktop client is not Unicode compliant.  It will work but it is dependent 
on the OS version and locale settings in the desktop client.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau
Sent: Friday, March 27, 2009 9:39 AM
To: arslist@ARSLIST.ORG
Subject: japanese characters and showing
**
Hi,

Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003.  Using the web 
Japanese characters show up fine and able to enter with out issue.  Using the 
client I get ?? marks, anyone know what I am missing on the client side.

I also did a new install of 7.1 to test client and still ?? on client, but web 
works like a charm.

Any info would be great.

Thanks

Tim
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Re: Need Help with syntax for Runmacro from escalation, works from dos cmd

[Schryver, Curt]

Manjari,

I am running a macro via an escalation but my command syntax is a little 
different from yours.  First off, I don't use the -h (home directory), instead 
I'm using the -d (macro directory).  Also, I have the directory enclosed in 
double quotes.  And, the path I'm using definitely doesn't have any security on 
it.  All Users shouldn't, but you never know.  I'm using C:\Program Files\AR 
System\Macros (on the server, of course).

Another difference is that I'm using the -e to provide the name of the macro as 
opposed to the -i, not sure how they differ.  Manual doesn't explain, so it's 
probably nothing.

Good luck and hope something here might help.

Curt

Curt A. Schryver
Action Request System Administrator
Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
cschry...@tycoelectronics.com



From: Shrestha, Manjari R. 
Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd
To: arslist@ARSLIST.ORG
Date: Thursday, February 5, 2009, 4:40 PM

**
Hi,

I am able to run the following command from cmd prompt:

"C:\Program Files\AR System\runmacro.exe"  -h C:\Documents and Settings\All 
Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer  -U 
username -P password

However when I try the same syntax from an escalation through Run Process, it 
does not work. I am using the following syntax in RUN PROCESS:

"C:\Program Files\AR System\runmacro.exe"  -h C:\Documents and Settings\All 
Users\Application Data\AR System\home\arcmds -i Reporting  -x MyServer  -U 
username -P password


Thanks in advance.
Manjari R. Shrestha
Programmer Analyst

SAIC
12530 Parklawn Drive, Suite 350
Rockville, MD 20852
Office: (301) 998-7364
ranj...@saic.com


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Re: Holiday Humor - Gifts for Men (Shopping advice).

[Schryver, Curt]

"It is never okay to throw away veteran underwear. A real guy checks the 
garbage regularly in case somebody - and we are not naming names but this would 
be his wife - is quietly trying to discard his underwear, which she is frankly 
jealous of, because the guy seems to have a more intimate relationship with it 
than with her."  -Dave Barry


Curt A. Schryver
717-810-2109 tel
cschry...@tycoelectronics.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Evans.Randy
Sent: Friday, December 12, 2008 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Holiday Humor - Gifts for Men (Shopping advice).

If you can buy Underwear and Spark Plugs at the same place your in the
right store.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Friday, December 12, 2008 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Holiday Humor - Gifts for Men

Jennifer,

Been there got those ...  LOL

Regards...Gidd

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, December 12, 2008 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Holiday Humor - Gifts for Men

One year, too broke to get my dad the drill press he really wanted, I
bought my dad about 40 pair of underwear (this was about 15 years ago).

Needless to say, he was underwhelmed, but he has gotten a great deal of
use from the gift, and I daresay he's still quipped with clean, new
underwear.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, December 12, 2008 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Holiday Humor - Gifts for Men

I actually tried to get dirt for Christmas. My wife balked though.

We have a new house, and the builder had scraped away most of the top
soil on my 1 acre plot to build a sturdy foundation. He had hauled in
dirt, but unfortunately, we had quite a lot of rain this year, and all
of it washed away before I could get some sod on it. So, now, I'm left
with a clay yard, and no dirt for my garden/grass.

I will basically say, to all women out there, get the man what he asks
for.
Usually I ask for gift cards, but my family thinks that's too
impersonal, so I get socks :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shrestha, Manjari R.
Sent: Friday, December 12, 2008 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Holiday Humor - Gifts for Men

**

Thank you so much for this list, I wish I had this list for past 7
years. I looked at the list and most of the presents I bought for my
husband was from Do not buy list. No wonder he never uses them .. hehe





Thanks!



Manjari R. Shrestha

Junior Programmer Analyst



SAIC

12530 Parklawn Drive, Suite 350

Rockville, MD 20852

Office: (301) 998-7364

ranj...@saic.com





From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Friday, December 12, 2008 9:55 AM
To: arslist@ARSLIST.ORG
Subject: OT:Holiday Humor - Gifts for Men



Gifts for Men

Christmas is just around the corner so it's time for me to share some
gift ideas for those special men in your life! Buying gifts for men is
not nearly as complicated as it is for women. Follow these rules and you
should have no problems.

Rule #1:
When in doubt - buy him a cordless drill. It does not matter if he
already has one. I have a friend who owns 17 and he has yet to complain.
As a man, you can never have too many cordless drills. For that matter
any power tool is a good choice. He may not need it, or know what it
does, but it will look good hung on the peg board in the garage.

Rule #2:
If you cannot afford a cordless drill, buy him anything with the word
ratchet or socket in it. Men love saying those two words. "Hey George,
can I borrow your ratchet?" "OK. Bye-the-way, are you through with my
3/8-inch socket yet?"

Rule #3:
If you are really, really broke, buy him anything for his car. A 99-cent
ice scraper, a small bottle of deicer or something to hang from his rear
view mirror. Men love gifts for their cars.

Rule #4:
Do not buy men socks. Do not buy men ties and never buy men bathrobes.
If God had wanted men to wear bathrobes, he wouldn't have invented
Jockey shorts.

Rule #5:
You can buy men new remote controls to replace the ones they have worn
out.
If you have a lot of money buy your man a big-screen TV with the little
picture in the corner. Watch him go wild as he flips, and flips, and
flips.

Rule #6:
Do not buy a man any of those fancy liqueurs. If you do, it will sit in
a cupboard for 23 years. Real men drink whiskey or beer.

Rule #7:
Do not buy any man industrial-sized canisters of after shave or
deodorant.
We do 

Re: View Field and CSS

[Schryver, Curt]

I've used this in the past to control the contents of what I put into
the View Field, but what about controlling the View Field itself?  The
CSS references I mention below allow you to control things like margins,
colors, etc. of the control itself.
 
Also, if I create a CSS file called viewfield.css, where do I put it on
the server so it can be referenced by simply typing the name of the file
in the Field Properties dialog box?
 
Thanks again.

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, January 24, 2008 11:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: View Field and CSS


** You can embed the css in the view field html contents, or you have
inline css referenced from any web server in the html in the view field.

Axton Grams


On Jan 24, 2008 11:24 AM, Schryver, Curt <
[EMAIL PROTECTED]> wrote:


** 

Been reading through the manuals and I don't see a specific
listing for View Fields when it comes to CSS.  (Installing and
Administering BMC Remedy Mid Tier, page 163)  Other fields like
Character, Selection, Currency, etc. are all listed with the Selector
and Properties for each control ( i.e. fieldset, textarea.text, etc.).
Is there a list that I'm missing that will let me control the View Field
a bit using CSS (like inside margins, font, etc.)?

Also, if I create a new CSS file for just View Fields, where is
the best place to put it?  I see lots of locations for CSS files on the
Mid Tier server under C:\Program Files\AR System\Mid-Tier. 

Thanks, 
  Curt 

Mid Tier: 7.0.01 Patch 005 
Application server: 7.0.01 Patch 003 

Curt A. Schryver 
Action Request System Administrator 
Tyco Electronics 
100 AMP Drive 
MS 161-043 
Harrisburg, PA 17105 
717-810-2109 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___


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View Field and CSS

[Schryver, Curt]

Been reading through the manuals and I don't see a specific listing for
View Fields when it comes to CSS.  (Installing and Administering BMC
Remedy Mid Tier, page 163)  Other fields like Character, Selection,
Currency, etc. are all listed with the Selector and Properties for each
control (i.e. fieldset, textarea.text, etc.).  Is there a list that I'm
missing that will let me control the View Field a bit using CSS (like
inside margins, font, etc.)?

Also, if I create a new CSS file for just View Fields, where is the best
place to put it?  I see lots of locations for CSS files on the Mid Tier
server under C:\Program Files\AR System\Mid-Tier.

Thanks,
  Curt

Mid Tier: 7.0.01 Patch 005
Application server: 7.0.01 Patch 003

Curt A. Schryver
Action Request System Administrator
> Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
[EMAIL PROTECTED]


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Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

[Schryver, Curt]

I should have included earlier...
 
Mid Tier:
Version 7.0.01 Patch 003 200705081403
Windows Server 2003 R2 Standard Edition SP1
 
Application server:
Windows Server 2003 R2 Standard x64 Edition SP1
Version 7.0.01 Patch 003
 
Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Monday, November 19, 2007 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception errors, Microsoft KB943460, IE and who
knows what else


** 
Actually I have the occasional user that gets that.  In my environment I
found having the user select tools\internet options, then clicking on
the advanced tab scrolling down to HTTP 1.1 settings and unchecking the
Use HTTP 1.1 setting clears this problem.  This is for users with XP SP2
OS using version 6.x IE. 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 



"Schryver, Curt" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

11/19/2007 01:19 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Caught Exception errors, Microsoft KB943460, IE and who knows what else






** 

We have a form with several views used globally to submit trouble
tickets via the Mid Tier as a Guest user. Basically, any employee could
visit the page.  In the past, we'd experienced some Caught Exception
errors when the page would load; flushing the MT cache seemed to be one
of the fixes, although we never nailed it down 100%. 

In the past few days, we started getting calls about several of the
views (Hungary, France, Germany, etc.) receiving the error.  We would
check the web page ourselves and maybe see the error, maybe not.  Some
of those reporting the problems were doing a little investigating on
their own and found that removing the Microsoft KB943460 patch cleared
up the problem (putting it back on would re-create the problem).  Some
have Windows 2000, some XP.  Some have Internet Explorer 6, some have 7.
One site reported consistent problems with the patch, IE6, and WinXP.  I
have the same set up and am not currently having the problem.  We've
even changed our alias and pointed our Dev MT server to the Prod forms
and are getting the same problem, so the actual MT server isn't to
blame.  Is anyone out there experiencing some odd behavior that you
think might relate to our situation?  I figure that if the MS patch was
the culprit, there'd be lots of screaming on the List, but I'm not
seeing that, either. 

Any ideas, insights, suggestions, or winning lottery numbers would be
appreciated. 

Curt 

Curt A. Schryver 
Action Request System Administrator 
Tyco Electronics 
100 AMP Drive 
MS 161-043 
Harrisburg, PA 17105 
717-810-2109 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___


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Caught Exception errors, Microsoft KB943460, IE and who knows what else

[Schryver, Curt]

We have a form with several views used globally to submit trouble
tickets via the Mid Tier as a Guest user. Basically, any employee could
visit the page.  In the past, we'd experienced some Caught Exception
errors when the page would load; flushing the MT cache seemed to be one
of the fixes, although we never nailed it down 100%.

In the past few days, we started getting calls about several of the
views (Hungary, France, Germany, etc.) receiving the error.  We would
check the web page ourselves and maybe see the error, maybe not.  Some
of those reporting the problems were doing a little investigating on
their own and found that removing the Microsoft KB943460 patch cleared
up the problem (putting it back on would re-create the problem).  Some
have Windows 2000, some XP.  Some have Internet Explorer 6, some have 7.
One site reported consistent problems with the patch, IE6, and WinXP.  I
have the same set up and am not currently having the problem.  We've
even changed our alias and pointed our Dev MT server to the Prod forms
and are getting the same problem, so the actual MT server isn't to
blame.  Is anyone out there experiencing some odd behavior that you
think might relate to our situation?  I figure that if the MS patch was
the culprit, there'd be lots of screaming on the List, but I'm not
seeing that, either.

Any ideas, insights, suggestions, or winning lottery numbers would be
appreciated.

Curt

Curt A. Schryver
Action Request System Administrator
> Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
[EMAIL PROTECTED]


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Re: Trying to write some data to a file using Active link runprocess

[Schryver, Curt]

You can do it, but you must understand that this method will write the
file to the user's machine.  The format I'm using is:

%ComSpec% /c Echo $MyRemedyField$ >> C:\mytextfile.txt

Good luck.

BTW, I'm tinkering with Escalations to see if I can write the file to
the server. 


Curt A. Schryver
717-810-2109 tel
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Angus Comber
Sent: Friday, October 26, 2007 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Trying to write some data to a file using Active link
runprocess

Hello

I would like to use an active link runprocess to write data to a text
file.
I have tried this sort of thing:

'echo $MyRemedyField$ >> C:\mytextfile.txt'

(and yes realise will have to use different path for a real system)

But I keep getting the error: The system cannot find the file specified.

And I am ensuring the file exists.

Can anyone help.  I basically want to write some text in a Remedy form
text
field out to a text file on a user clicking a button.

Angus


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Re: How do you read the ARSList

[Schryver, Curt]

I, too, use Outlook and a rule to move messages to one folder.  I also
make use of the Group By feature to keep everything together by Subject.

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Tuesday, September 25, 2007 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: How do you read the ARSList


** 
Same here.  I use run Outlook 2003 - I make extensive use of the search
folders to filter on certain keywords, senders, etc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 25, 2007 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: How do you read the ARSList


** 
Using Outlook.  I have a rule setup to move ARS List emails off to their
own folder.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Tuesday, September 25, 2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: How do you read the ARSList


** 
I have been reading the list for years with just my email tool. I have
filters etc... so it is not too bad. 

However, I am wondering what other people use -- as the volume is
significant enough that a non-email strategy may be good. 

Any suggestions?

-John


-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED] __20060125___This
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Seeing the details of a software defect on the BMC Support site

[Schryver, Curt]

Can anyone tell me how to see the 'official' details of a defect on the
BMC support site?  For example (but not limited to) SW00264343.

I've tried logging into the support site, selecting View/Update under
Issue Management, selecting Defect/RFE/CAR tab, and then selecting
Search but this seems to only show defects associated with my ID.

Much thanks,
   Curt

Curt A. Schryver 
Action Request System Administrator 
Tyco Electronics 
100 AMP Drive 
MS 161-043 
Harrisburg, PA 17105 
717-810-2109 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 
 
Do NOT click here  

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Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people

[Schryver, Curt]

Please note the negative symbol.

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Monday, May 07, 2007 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for
use by several people


** 
You're a very generous rater considering it's not really working 
isn't it kind of like a losing team ... aren't they generally below 500
(5) ?
 
Susan   :)

 
On 5/7/07, Schryver, Curt <[EMAIL PROTECTED]> wrote: 

** 
Eric,
 
Any update on this issue?  BMC keeps telling me that everything
is working as intended.  About a -7 on the 1-to-10 helpful scale. 
 
Thanks,
  Curt

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Alfonso Eric B Contr 95
CG/SCCSS
Sent: Wednesday, May 02, 2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one
PC for use by several people

 

** 
Here is what we discovered in our testing during the install of
Remedy User Tool 7.0.01 Patch 002
 
User 1 installs the tool and the HOME folder does default to
C:\Documents and Settings\\Application Data\AR System\HOME.  It
creates the folder for storing macros and saved searches called arcmds. 
 
User 2 logs in to Remedy on that same PC.  A message pops up
from Remedy saying the HOME folder  does not exist and asks if user 2
wants to create it.  The message states it will be created at
C:\Documents and Settings\\Application Data\AR System\HOME.
User 2 clicks "Yes".  The HOME folder is created at the specifies
location but it does not create the arcmds folder. 
 
We reported this as a bug (SW00255608) and Remedy accepted it as
a bug but even after explaining the problem no less than 5 times via
email and by phone, the tech support rep logged the problem with an
inaccurate description.  It was then closed saying it was corrected.  I
am going to submit it again as a bug today.  
 

Eric Alfonso, Contractor, 95 CG/SCCSS 
DSN 525-9192 
COMM 661-275-9192 
Remedy Support Team 
[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> 
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Schryver, Curt
Sent: Tuesday, May 01, 2007 11:21 AM
To: arslist@ARSLIST.ORG 
Subject: Installing BMC Remedy User 7.0.01 patch 002 on one PC
for use by several people

 
** 

Good afternoon.  Hope this note finds you all well. 

I'm working on putting together the specifications for
installing the above software via SMS.  We will be creating a silent
installation package.  When I perform a default installation (including
paths), the setup wants to place the Home folder under my %USERPROFILE%.
We like this concept as we would want different people logging onto a PC
to have their own Home folders (macros, etc.)  However, this path is
hard-coded in the registry under the HKEY_LOCAL_MACHINE hive so it will
be used for everyone who logs onto the PC.  In our environment, most
customers do not have administrator rights on their PCs.  When they log
onto a PC that was 'set up' for someone else, they won't have any rights
to the Home folder as it is under someone else's profile.  They are
offered the ability to create some folders (via a very confusing error
message).  If they do that, they don't have any of the server settings,
etc. that were defined during the installation process.  I 'worked' with
BMC and their answer was, you guessed it, "it is functioning as
intended."  To eliminate the error, they suggest placing the Home folder
in a location where everyone can get to it.  We've done this in the past
with previous versions and it works, but we ran into situations where
people were seeing/changing/deleting other users' macros, etc. 

Has anyone run into this and come up with a workable solution?
We're toying around with installing and copying files to all existing
profiles including the default profile so future logons would also get
the 'stuff.'  But, this can be messy and we shouldn't have to do it!

Thanks in advance! 

Curt 

Curt A. Schryver 
Remedy Administrator 
Tyco Electronics 
100 AMP Drive 
MS 161-043 
Harrisburg, PA 17105 
717-810-2109 tel 
717-810-21

Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people

[Schryver, Curt]

Eric,
 
Any update on this issue?  BMC keeps telling me that everything is
working as intended.  About a -7 on the 1-to-10 helpful scale.
 
Thanks,
  Curt

Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alfonso Eric B Contr 95
CG/SCCSS
Sent: Wednesday, May 02, 2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for
use by several people


** 
Here is what we discovered in our testing during the install of Remedy
User Tool 7.0.01 Patch 002
 
User 1 installs the tool and the HOME folder does default to
C:\Documents and Settings\\Application Data\AR System\HOME.  It
creates the folder for storing macros and saved searches called arcmds.
 
User 2 logs in to Remedy on that same PC.  A message pops up from Remedy
saying the HOME folder  does not exist and asks if user 2 wants to
create it.  The message states it will be created at C:\Documents and
Settings\\Application Data\AR System\HOME.  User 2 clicks "Yes".
The HOME folder is created at the specifies location but it does not
create the arcmds folder.
 
We reported this as a bug (SW00255608) and Remedy accepted it as a bug
but even after explaining the problem no less than 5 times via email and
by phone, the tech support rep logged the problem with an inaccurate
description.  It was then closed saying it was corrected.  I am going to
submit it again as a bug today.  
 
Eric Alfonso, Contractor, 95 CG/SCCSS 
DSN 525-9192 
COMM 661-275-9192 
Remedy Support Team 
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Schryver, Curt
Sent: Tuesday, May 01, 2007 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use
by several people


** 

Good afternoon.  Hope this note finds you all well. 

I'm working on putting together the specifications for installing the
above software via SMS.  We will be creating a silent installation
package.  When I perform a default installation (including paths), the
setup wants to place the Home folder under my %USERPROFILE%.  We like
this concept as we would want different people logging onto a PC to have
their own Home folders (macros, etc.)  However, this path is hard-coded
in the registry under the HKEY_LOCAL_MACHINE hive so it will be used for
everyone who logs onto the PC.  In our environment, most customers do
not have administrator rights on their PCs.  When they log onto a PC
that was 'set up' for someone else, they won't have any rights to the
Home folder as it is under someone else's profile.  They are offered the
ability to create some folders (via a very confusing error message).  If
they do that, they don't have any of the server settings, etc. that were
defined during the installation process.  I 'worked' with BMC and their
answer was, you guessed it, "it is functioning as intended."  To
eliminate the error, they suggest placing the Home folder in a location
where everyone can get to it.  We've done this in the past with previous
versions and it works, but we ran into situations where people were
seeing/changing/deleting other users' macros, etc.

Has anyone run into this and come up with a workable solution?  We're
toying around with installing and copying files to all existing profiles
including the default profile so future logons would also get the
'stuff.'  But, this can be messy and we shouldn't have to do it!

Thanks in advance! 

Curt 

Curt A. Schryver 
Remedy Administrator 
Tyco Electronics 
100 AMP Drive 
MS 161-043 
Harrisburg, PA 17105 
717-810-2109 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 

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Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people

[Schryver, Curt]

Good afternoon.  Hope this note finds you all well.

I'm working on putting together the specifications for installing the
above software via SMS.  We will be creating a silent installation
package.  When I perform a default installation (including paths), the
setup wants to place the Home folder under my %USERPROFILE%.  We like
this concept as we would want different people logging onto a PC to have
their own Home folders (macros, etc.)  However, this path is hard-coded
in the registry under the HKEY_LOCAL_MACHINE hive so it will be used for
everyone who logs onto the PC.  In our environment, most customers do
not have administrator rights on their PCs.  When they log onto a PC
that was 'set up' for someone else, they won't have any rights to the
Home folder as it is under someone else's profile.  They are offered the
ability to create some folders (via a very confusing error message).  If
they do that, they don't have any of the server settings, etc. that were
defined during the installation process.  I 'worked' with BMC and their
answer was, you guessed it, "it is functioning as intended."  To
eliminate the error, they suggest placing the Home folder in a location
where everyone can get to it.  We've done this in the past with previous
versions and it works, but we ran into situations where people were
seeing/changing/deleting other users' macros, etc.

Has anyone run into this and come up with a workable solution?  We're
toying around with installing and copying files to all existing profiles
including the default profile so future logons would also get the
'stuff.'  But, this can be messy and we shouldn't have to do it!

Thanks in advance!

Curt

Curt A. Schryver
Remedy Administrator
> Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
[EMAIL PROTECTED]


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Re: Admin Tool - the prefix tab

[Schryver, Curt]

>From what I understand from BMC's documentation in the Administering I
class
(http://www.bmc.com/education/servicemgmt/courses/rsmg-ara1-0700.htm),
the colon is the only delimiting character.
 
Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller
Sent: Friday, April 20, 2007 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Admin Tool - the prefix tab


** 
The Prefix tab is a nice idea, but it seems like it doesn't work unless
your workflow delimits prefixes with colons (:)
 
If your workflow naming convention uses another prefix delimiter, or
none at all, or you inherited older workflow, the prefix tab doesn't
much work for you.  One ends up having to use the View...By Form...
option and specify the prefix there, which is tedious.
 
Is there a way to specify the prefix delimiter character, or specify the
number of characters to use as a prefix?   Or do I have to go rename all
my workflow?!?
 

-Aaron

* Email: [EMAIL PROTECTED]  


 
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Radio button field - obtaining the Selection Value

[Schryver, Curt]

Good morning all.  Sorry, but I have a newbie question.

I have a form with a radio button field.  I've added a half dozen
attributes where the Selection Value doesn't exactly match the Alias
Value.  When the field is clicked, I have an Active Link that I want to
tell me the Selection Value, but I keep getting the Alias.  Ideas or
suggestions?

Thanks,
  Curt

Curt A. Schryver
Remedy Administrator
> Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
[EMAIL PROTECTED]


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