Re: How to schedule a report in remedy date range wise?
Hi Abhishek You could use the advanced filter criteria on AR System Report Console and define criteria based on the schedule. For ex: if your report is scheduled for 1900hrs, 'Create Date' > $TIMESTAMP$ - (11*60*60) AND 'Create Date' < $TIMESTAMP$ - (1*60*60). Based on the schedule of 1900hrs, here $TIMESTAMP$ - (11*60*60) = 0800hrs and $TIMESTAMP$ - (1*60*60) =1800hrs Regards, Sam Appecherla On Wed, Oct 18, 2017 at 4:33 PM, Abhishek Anand wrote: > Hi Experts, > > We are trying to schedule a report on daily basis time range based like:- > > All the resolved cases daily between 08:00 - 18:00 > > But scheduling the AR Report is not fulfilling the requirement as its not > having any filter criteria. > > So please could you suggest on it. > > Early response will be highly appreciated. > > Cheers, > AA. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Table Field Grabber
It is a most wanted feature I'd say. Any chance this tool can be enhanced to pick additional fields that are not included in table or result list? Regards Sam On Friday, 13 November 2015, Thomas Miskiewicz wrote: > ** > Hey LJ, > > it's a one time fee of $499 plus $75 yearly support, which includes > technical support and free updates. > > The add-on is compatible with ARS 7, 8 and 9 as well as IE, FF, Chrome and > Safari. > > No modification of the client core needed. We add a line to the > bootstrap.js that loads our code. So after every update / hot fix you need > to make sure that the bootstrap.js contains our call. > > I hope that helps. > > > Thomas > > On Thu, Nov 12, 2015 at 7:39 PM, LJ LongWing > wrote: > >> ** >> hey Jason...what's the list price? >> >> On Thu, Nov 12, 2015 at 12:47 AM, Thomas Miskiewicz > > wrote: >> >>> ** >>> Hey Jason, >>> >>> just place an order with us. Sent to the details to your private email. >>> >>> >>> Thanks >>> Thomas >>> >>> On Wed, Nov 11, 2015 at 11:54 PM, Jason Miller >> > wrote: >>> ** U... AWESOME This really should be a standard feature. Now how do I get a copy :) Jason On Wed, Nov 11, 2015 at 1:24 PM Thomas Miskiewicz >>> > wrote: > Hi folks, > > we cranked out an awesome add-on that we called the Table Field > Grabber. Please check out the 1 Min video: https://vimeo.com/145406896 > > What do you guys think? > > > Thanks > > Thomas > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Regards Sam +61 478877812 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Oracle error on ar startup
Hi, You have to get a new license key from BMC support for your QA/test environment. Regards, SriSamSri Appecherla +61 478877812 On Fri, Jul 31, 2015 at 7:29 AM, andres tamayo wrote: > ** > Hi list > > i'm facing an error trying to set up my QA/test Environment. > > I'm working with solaris 11 and we've made a copy of the solaris zones to > set up a new QA environment. > > > when i try to start the ar services i'm getting this error. > > Thu Jul 30 13:56:33 2015 : Action Request System(R) Server Version 8.1.02 > 201408260235 > (c) Copyright 1991-2013 BMC Software, Inc. > Thu Jul 30 13:56:33 2015 390600 : This COPY of the Action Request > System(R) does not have authorization key set, but is ready for use or > evaluation. > For unlimited capabilities, contact your sales representative. (ARNOTE 27) > Thu Jul 30 13:56:35 2015 PreloadTableThread : SQL database is not > available -- will retry connection (ARNOTE 590) > Thu Jul 30 13:56:35 2015 Preload Tables Thread DB access > > I already change the database configuration on ar.conf and arsystem files. > > I tested connecting to my production databse and it works but when i try > to connect to my QA database i'm getting this error. > > i already check from ars machine the database connection throug tnsping > and sqlplus and i'm able to connect and do queries to database. > > any ideas where start looking > > thanks for any tip. > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Timeout ARERR 93
Hi James, If you are on 8+ versions, ensure cache is flushed and that there is no corruption. Further, this is the way I would troubleshoot it. 1. Check if the qualification on the table was modified from the OOTB qualification 2. Pick the query that executes while opening the Incident Console from SQL log 3. Execute the query on DB (preferably Test one) to note the time for execution 4. Modify the qualification on the table as required Regards, SriSamSri Appecherla +61 478877812 On Mon, Apr 20, 2015 at 11:22 AM, Jayesh wrote: > ** > Is it while loading ALL incident ? > -- > From: James Smith > Sent: 18-04-2015 02:17 AM > To: arslist@ARSLIST.ORG > Subject: Timeout ARERR 93 > > Hi List, > > It has been a long time since we interacted with each other. Hope entire > list is doing fine. > > Now let me describe you about my issue and grab some info if you can > share. I am getting 93 error on Incident Console only but not on other > console. I have checked API, SQL and Filter logs but couldn't find > anything. > > Please let me know if you have any solution to fix it. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Services within ITSM, how are you doing it?
Hi John, 150 services for one customer seems a lot. You may want to consider rolling up services into more generic ones. Or, if the services being offered do not relate to the same Customer, consider using multi tenancy while defining the services. As for categorization, there is OOTB workflow to fill tickets with prod cat from CI when CI+ field is used. Note that you have to ensure that CIs have a valid prod cat. OOTB does not validate prod cats mentioned on CIs. If you have a discovery tool, prod cats may get overwritten if reconciliation precedence rules are not defined. Hope this helps. Regards, SriSamSri Appecherla +61 478877812 On Sat, Apr 18, 2015 at 3:16 AM, John Marshall wrote: > My colleagues and I are having a discussion about the best way to create, > utilize and classify a combination of technical and business services > within ITSM. We are anticipating about 150 or so total services being > defined when we finish updating our service catalog > > With this in mind, one of the concerns that we have is the sheer volume of > services that will be available from within the Service drop down field > (i.e. within Incident and Change) as most of our customers will be ‘users’ > of most of the services. I am curious if those of you with a “large” number > of defined services have an issues with such a list and/or how you handle > the layout of such a list (i.e. somehow use a tier structure) > > Another item that we want to make sure is addressed is that the services > are able to be rolled up and reported on at a higher level classification > of the service. Some of the things we are thinking about to help this are > of using the product tiers of the CI to have the tickets populate the > initial ProdCats on things like Incident, but this workflow/behavior is not > always consistent across other modules and would entail manual entry of > these values in the ProdCats of the entry. Another option we have discussed > is the use of joining in a report the Service listed in the various ITSM > module tickets with the CI’s ProdCats for rollup purposes. We are curious > if and how anyone else is doing this type of roll up. > > Lastly, we are trying not to create customized workflow/fields in order to > accomplish these tasks. > > Thanks for any input and suggestions > > John > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Application list not appearing on the Home page
There must be an Active Link Guide which generates the Applications list. Not sure which one it is.. Regards, SriSamSri Appecherla +61 478877812 On Tue, Apr 14, 2015 at 3:36 PM, Vikram_Betholi wrote: > Hi, > > When users login to 8.1 AR system, Home page is getting displayed but the > Application list is empty. It shows "No Applications or Entry points" in > the Left Hand navigation pane. How to resolve the issue. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: need help about stucked CAI:Evetns
Hi Amit, I'm assuming you want to bulk trigger all the failed CAI:Event records to create fulfilment records. 1. Try to fix the error(s) which is causing records to get stuck in CAI:Events 2. For one (preferably test record), change the Return Code to Start and Save 3. IF it is a success, if you want to re-trigger all 9000 of them in bulk, you can do a modify all on CAI:Events and change the Return Code to Start. Regards, SriSamSri Appecherla +61 478877812 On Tue, Jan 6, 2015 at 8:59 PM, Remedy consultant wrote: > ** > Hello All, > > We are facing issues with records in CAI:Events. There are almost 9000 > records are stuck in this schema. Due to which lot of records in > SRM:Requests are stuck in submitted. Could you please help me to identify > this issue ? > > We can not delete records present in CAI:Events as it is a production > enviornment. > > Regards, > > Amit > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Incident ID*+ field displaying phone number
It may be because the Contact's field is brought forward and Incident ID field is behind this field. Generate a report on Incident ID and see what you get. Regards, SriSamSri Appecherla +61 478877812 On Thu, Nov 21, 2013 at 10:19 AM, Simon Ellis wrote: > Don't know what's happened here but on our DEV server, I go to create an > Incident ticket with no issue except hwne all good and done the Incident ID > field is showing the contacts phone number and not the Incident ID > number It's 7.6.04 SP4, The toggle switch switches between the field > names okay. Screen shot attached. Any Ideas? > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Plugins
Thanks Axton. Regards, SriSamSri Appecherla Mobile# +61 469747355 On Tue, Sep 4, 2012 at 11:58 PM, Axton wrote: > ** I have these references for ITSM 7.5: > > AIS.FILTERAPI > Type: Filter > Event Listener Port: 1864 > Filters: > AIS:SimilationCis_Reload > AIS:SimulationCI_NewCIAdded > AIS:SimulationCIs_CI_Status_updated > AIS:SimulationCIs_RemoveSelectedCI > AIS:Simulation_CleanCahce > AIS:Simulation_DeleteSimulation > AIS:Simulation_MakeAttachment > AIS:Simulation_NewSimulation > AIS:Simulation_StartSimulation > Atrium:ResetApplicationPassword_SendtoPlugin > ARSYS.ARF.REGISTRY > Type: Filter > Filters: > AR System Web Services Registry - deregister or register Service > AR System Web Services Registry - register Service > AR System Web Services Registry Pending Delete - Deregister Service > ARSYS.ARF.WEBSERVICE > BMC.ARDBC.ATRIUM.API > Type: ARDBC > Forms: > Atrium:ImpactedServices > BMC.FILTERAPI.NORM.ENGINE > Type: Filter > Filters: > NE:InvokePlugin > DSM.FILTER > Type: Filter > Filters: > DSM:ScanConfig_Add > DSM:ScanConfig_Delete > DSM:ScanConfig_Update > RMDY.ITSM.RLE > Type: Filter > Filters: > RLE:Call_Filter_API_Plugin > RMDY.ITSM.ARL > Type: Filter > Filters: > AST:ACQ:GetNumberLicense_Call_Filter_API_Plugin_10_Used_APP`! > AST:ACQ:GetNumberLicense_Call_Filter_API_Plugin_10_used_AR`! > > This should give you a starting point. There are 3 Remedy Java based > plugin servers with ITSM 7.5. I have the plugins mapped this way. Your > ports might be different. I tried to retain the default ports for each in > my environment, but it was in a state of disarray when I inherited the > environment. > > * Plugin Servers > > Main Plugin Server > * Listen Port: 4052 > > * Configuration Files: > /path/to/remedy/ARSystem/pluginsvr/pluginsvr_config.xml > /path/to/remedy/ARSystem/pluginsvr/log4j_pluginsvr.xml > > * Plugins: > ARSYS.ARF.REGISTRY > ARSYS.ARF.WEBSERVICE > RMDY.ITSM.RLE > RMDY.ITSM.ARL > > CMDB Plugin Server > * Listen Port: 9666 > > * Configuration Files: > > /path/to/remedy/apps/AtriumCore/remedyunit/cmdb/plugins/shared/pluginsvr_config.xml > > /path/to/remedy/apps/AtriumCore/remedyunit/cmdb/plugins/shared/log4j_pluginsvr.xml > > * Plugins: > AIS.FILTERAPI > BMC.ARDBC.ATRIUM.API > DSM.FILTER > > Normalization Engine Plugin Server > * Listen Port: 9565 > * Configuration Files: > > /path/to/remedy/apps/AtriumCore/remedyunit/cmdb/plugins/ne/pluginsvr_config.xml > > /path/to/remedy/apps/AtriumCore/remedyunit/cmdb/plugins/ne/log4j_pluginsvr.xml > * Plugins: > BMC.FILTERAPI.NORM.ENGINE > Axton Grams > > On Tue, Sep 4, 2012 at 7:25 AM, SriSamSri Appecherla < > appecherla@gmail.com> wrote: > >> ** G'day Listers, >> >> I came across 2 plugins RMDY.ITSM.RLE and RMDY.ITSM.ARL. What are these >> used for? If being used, should they have an entry in the >> pluginserver_config.xml as well? >> >> Regards, >> SriSamSri Appecherla >> Mobile# +61 469747355 >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Automate Cache Flush
LJ, Automatic flush based on Definition Change Check Interval parameter works well for me :) Regards, SriSamSri Appecherla Mobile# +61 469747355 On Fri, Mar 2, 2012 at 10:29 AM, LJ LongWing wrote: > ** > > Yes, but anyone that has worked with the product for a sufficiently long > time knows that doesn’t work properly. I have a migration process that I > fire and when the process is over, I want it to automatically flush the > cache on the configured web servers. > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *SriSamSri Appecherla > *Sent:* Thursday, March 01, 2012 4:14 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Automate Cache Flush > > ** ** > > ** > > > > Hi LJ, > > > > The cache is automatically flushed based on Definition Change > Check Interval parameter in the mid tier config page under Cache Settings. > > > > Regards, > SriSamSri Appecherla > Mobile# +61 469747355 > > > > On Fri, Mar 2, 2012 at 9:51 AM, LJ LongWing wrote: > > > ** > > I’m wanting to automate the cache flush and didn’t find anything in the > manuals about how to go about automating it…any suggestions are > appreciated. > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Automate Cache Flush
Hi LJ, The cache is automatically flushed based on Definition Change Check Interval parameter in the mid tier config page under Cache Settings. Regards, SriSamSri Appecherla Mobile# +61 469747355 On Fri, Mar 2, 2012 at 9:51 AM, LJ LongWing wrote: > ** > > I’m wanting to automate the cache flush and didn’t find anything in the > manuals about how to go about automating it…any suggestions are > appreciated. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Disable a users ability to update tickets
Hi Romeo, If you are talking Incidents here, then Incident Submitter permissions will allow the user to submit the incident but not modify it. Regards, SriSamSri Appecherla Mobile# +61 469747355 On Fri, Oct 28, 2011 at 7:43 PM, Romeo Birondo Jr < romeo.birondo...@fairchildsemi.com> wrote: > Need your advise if there is a way to set the security to disable a users > ability to update tickets? > Appreciate any feedbacks Thanks > > BMC Remedy AR v7.1 > > > -Romeo > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ARERR [402] Incorrect format in the definition file : (bad assign value -- )
Few options you may want to try: - Check the API logs (both client and server) - Try saving the form again on Dev Studio - Bounce ARS, if possible Regards, SriSamSri Appecherla Mobile# +61 469747355 On Thu, Oct 13, 2011 at 8:09 AM, Chintan Shah wrote: > ** > Hi all, > I am getting this error(in subject line) while opening the form in User > tool. From admin tool, it looks fine. I have done tonnes of changes on this > form in last few days. It was all working fine until yesterday. > > I exported def and searched for this "--" pattern but didnt find anything. > cleared cache, arf and av..verified that other user is getting same error > message as well. > > Any ideas? I am last person in world to modify something directly in DB > tables. > ARSystem - 7.1 patch 007 > > Best Regards, > Chintan. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: SRM Navigational Categories
Check for: Any exclusion rules Flush Entitlement Cache Regards, SriSamSri Appecherla Mobile# +61 469747355 On Mon, Oct 3, 2011 at 1:39 PM, Junaid Qureshi wrote: > ** The entailment is already configured. SRD is entitled to be used by > Everyone. > > On Sun, Oct 2, 2011 at 10:26 PM, SriSamSri Appecherla > wrote: >> >> Junaid, >> >> You may have to configure the entitlements if they are ON on your system. >> >> Regards, >> SriSamSri Appecherla >> Mobile# +61 469747355 >> >> >> >> On Mon, Oct 3, 2011 at 1:22 PM, Junaid Qureshi >> wrote: >> > ** >> > Hi Team, >> > >> > We have created a SRD and associated that with a Navigational category >> > in >> > SRD definition form. The service is not showing under the navigational >> > category created. Service Request console is showing that service with >> > SRD >> > title. Can any one help what we are missing in configuration? >> > We are running SRM 7.6.04. >> > >> > Junaid. >> > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: SRM Navigational Categories
Junaid, You may have to configure the entitlements if they are ON on your system. Regards, SriSamSri Appecherla Mobile# +61 469747355 On Mon, Oct 3, 2011 at 1:22 PM, Junaid Qureshi wrote: > ** > Hi Team, > > We have created a SRD and associated that with a Navigational category in > SRD definition form. The service is not showing under the navigational > category created. Service Request console is showing that service with SRD > title. Can any one help what we are missing in configuration? > We are running SRM 7.6.04. > > Junaid. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Performing Search with OR condition from TIBCO-Remedy
Hi Listers, I am tryingto perform a Search operation based on a qualification that contains an OR condition in a Remedy form from TIBCO. I am using a TIBCO Remedy Adapter for this. Ex: I want to do FieldA = "ABC" OR FieldB = "DEF" . But with direct mapping, it becomes FieldA = "ABC" AND FieldB = "DEF" Can anyone please help me to perform a query using OR operation through TIBCO? Regards, SriSamSri Appecherla Mobile# +61 469747355 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Issue with a report
Christie,
Few things you may want to check,
- Try an advanced search on the form with the qualification you are
trying to use. If it is retrieving the result, probably there would not be a
problem with your qualification
- Try removing the addition of seconds to your date/time and check if you
get the results
Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
On Mon, Mar 14, 2011 at 7:58 PM, Pargeter, Christie :CO IS wrote:
> **
> The full qual that I am trying is '3'>=$Start Date$ and '3'<=$End
> Date$+86399 and '101029'=$Sent From Person$
>
> I want all the records created within a date range by a person. e.g., All
> records created from 1/1/11 -> 4/1/11 by cpargete
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Roehr, Mario
> *Sent:* Saturday, March 12, 2011 12:52 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* AW: Issue with a report
>
> **
>
> Christie,
>
>
>
> I’m wondering if this could be a valid qualification:
>
>
>
> 'Submit Date' >= $Start Date$
>
>
>
> That means `Submit Date` would be later as the `Start Date`, but Submit
> Date in the most cases is the earliest Timestamp as it was set when you
> submitted the record (eg. Click on the Save button)
>
>
>
> Mario
>
> * *
>
> * *
>
> *Von:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *Im Auftrag von *Pargeter, Christie :CO IS
> *Gesendet:* Samstag, 12. März 2011 00:50
> *An:* arslist@ARSLIST.ORG
> *Betreff:* Re: Issue with a report
>
>
>
> **
>
> There are no errors in Crystal Reports or the User Tool when I try the
> report only on the web. I did try recreating at one point to use the
> underscores incase that was the issue. But the really odd point to me is
> that if I run the report with any quals it works but if I add '3'>="1/1/11"
> I get the error.
>
>
>
> I tried to add the report to the Reporting Console and to select the Submit
> Date and just that field and I still get the error.
>
>
> --
>
> *From:* kimberly.sant...@oracle.com santana [mailto:
> kimberly.sant...@oracle.com]
> *Sent:* Friday, March 11, 2011 3:43 PM
> *To:* arslist@ARSLIST.ORG
> *Cc:* Pargeter, Christie :CO IS
> *Subject:* Re: Issue with a report
>
> I am curious to know when you refresh the report in crystal reports are you
> getting any errors ?
> I am noticing that your qualification does not use underscores but the
> crystal report field is using underscores..
> How do you have our odbc set up? to use underscores or not to use
> underscores?
>
> Kimberly
>
> On 3/11/2011 9:58 AM, Pargeter, Christie :CO IS wrote:
>
> **
>
> When I look in Crystal Report it is there. Also, this report works in the
> user tool as designed (with the external field) but not in the web.
>
>
> --
>
> *From:* kimberly.sant...@oracle.com santana [
> mailto:kimberly.sant...@oracle.com ]
> *Sent:* Thursday, March 10, 2011 8:37 PM
> *To:* arslist@ARSLIST.ORG
> *Cc:* Pargeter, Christie :CO IS
> *Subject:* Re: Issue with a report
>
> Did you check to make sure that this field 'ARSYS_SERIAL_QUAL_COLUMN' is
> on the form NTE_Notifier_Log?
>
> Kimberly
>
>
> On 3/10/2011 7:24 PM, Pargeter, Christie :CO IS wrote:
>
> **
>
> I am trying to build a report against the NTE:Notifier Log screen and if I
> put any quals on the Active Link I get
>
>
>
> This field name is not known. Details: errorKind Error in File
> C:\WINDOWS\TEMP\CLUserHistory {200BA716-D86C-4D45-9F30-0913A657F293}.rpt:
> Error in formula . '{NTE_Notifier_Log.ARSYS_SERIAL_QUAL_COLUMN} <>
> "4\3\1\3\2\7\1299744000\"' This field name is not known. Details: errorKind
>
>
>
> This has ('Submit Date' >= $Start Date$) as the qual. But if I leave
> quals empty on the Active Link the report will run. Eventually, I want to
> use a External qual on this report. I thought I had this running a couple
> of months ago but just tested it again and now it is broken.
>
>
>
> ARS 7.1 p 6
>
> ITSM 7.0.3 p 9
>
> Window 2003
>
> MS SQ 2005
>
> IIS/Tomcat
>
> RKM 7.2 p 4
>
> MidTier 7.5 p 7
>
>
> --
>
>
> *Christie Pargeter *
> *Legacy Health** ***
>
> *IS - Programming*
>
> *SR Technical Analyst***
>
> cparge...@lhs.org
>
> * **1120 Building*
>
> tel: 503-415-5149
>
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "W
Re: Using DSO to sync two AR Servers
Hi Vikram, You could try DB triggers to replicate data in tables of other DBs. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Fri, Mar 11, 2011 at 3:42 PM, vikram_k wrote: > Hi listers, > > Greetings, > > I have a new challenge thrown at me.. now the performance of the system is > good enough (if you remember my tiring question about ARS performance and > huge queries) now I have been asked to find a way to keep 2 application > servers in sync at real time. And what I could think of is to introduce DSO > to into the picture. So here it goes: > > 1) Is it best to use DSO to keep 2 Application servers in sync all real > time. > 2) Both the application servers are replicas of each other but > geographically located. > 3) The ARS application is completely customized with 350+ forms to be > managed in sync. > 4) Also DSO is to be used to archive data from one of the servers into the > other which will be used as just an read only reporting server. > 5) Both the servers are ARS 5.0.1 :) > > So I would really appreciate if you can help me through this as well as you > did in my previous endavour. > > My questions : > > 1) Is it reliabe to use DSO in this big context? > 2) What all factors do I have to keep my eyes on while doing this? > 3) What is the performance hit that if at all one can expect? > 4) Any specific setting that can be implemented to keep the performance up? > > I guess this is a nice learing experience for someone like me and would > like > any help possible from you guys. > > > Thanks in advance > > Regards, > Vikram. > -- > View this message in context: > http://old.nabble.com/Using-DSO-to-sync-two-AR-Servers-tp31123715p31123715.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ITSM upgrade
Sorry, but I do not have the issue no. right away. Will try and get that. The issue with the ITSM installer is that the def files and arx files do not get imported during the upgrade. The upgrade that I performed took about 40 hours and finally failed. It was very annoying to learn that BMC knew it was an issue and still did not publish it. I want to know if anyone has been able to find a work around for performing the upgrade. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Fri, Jan 21, 2011 at 2:54 PM, Remedy Maniac wrote: > Hi, > > could you better describe your issue? > > We are on ARS 6.01 and are planning to go either to ARS 7.5 first then > upgrade to ITSM 7.6 or go straight forward to ITSM 7.6 > > Thanks > Serouche > > > On 21/01/2011 08:51, SriSamSri Appecherla wrote: > >> ** >> >> Hi Listers, >> Just wondering if anybody was able to upgrade ITSM from 7.5 to 7.6.03. I >> had an issue while performing the upgrade. I raised it with BMC and they >> say it is a known issue and does not have a ready work around. So just >> wanted to know if anybody has really been able to upgrade. >> >> Regards, >> SriSamSri Appecherla >> Mobile# +91 991 610 6008 >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
ITSM upgrade
Hi Listers, Just wondering if anybody was able to upgrade ITSM from 7.5 to 7.6.03. I had an issue while performing the upgrade. I raised it with BMC and they say it is a known issue and does not have a ready work around. So just wanted to know if anybody has really been able to upgrade. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Upgrading to ITSM 7.6.03
Hi, I performed an upgrade from ITSM 7.5.01 to 7.6.03. The upgrade went on for a full 43 hours and failed to import def files ans arx files in change and service desk. Has anyone faced such issues with upgrading from 7.5.01 to 7.6.03? platform: solaris, db: oracle 10g -- Sent from my mobile device Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Need steps for performing upgrade
Hi Listers, I am upgrading my server from 7.5.01 to 7.6.03. My current server has plenty of customizations. Can you please suggest the steps to be followed for the upgrade? Environment details: ARS 7.5.01 P2, CMDB 7.5 P2, ITSM 7.5 P2, SLM, SRM Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Need for SLM:EventSchedule
Hi Listers, Can someone please tell me the importance of SLM:EventSchedule form? I see that an escalation sets a value in this form based on which a series of filter are triggered. This is causing the server to be loaded heavily and a Submit on HPD:Help Desk is taking more than a minute. ARS 7.5, ITSM 7.5 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Best practices for loading categorizations
Hi, I have to implement CMDB from the scratch. Please help me with the following: What are the best practices for creating Product and Operational Categorizations? How should the Product Categorizations be loaded into CMDB? Is it possible through discovery? CMDB 7.5 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Escalations when ARS is down
Thanks Doug and others. All the information provided has been very helpful. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Sat, Nov 6, 2010 at 12:43 AM, Mueller, Doug wrote: > ** > SriSamSri, > > Since it is probably obvious to you that when the system is down, no > escalations fire, I am going to assume > you are asking what is the affect on the overall running of things when the > system comes back up. > > > Escalations on Time > > If the time the escalation should fire occurred while the system was down, > that escalation will not be run on > that time instance. It will next run the next time a time that it is > supposed to run comes up while the > AR System is up. > > In other words, the system doesn't remember that the escalation time has > been skipped over because the > system was down and then run it when it comes up. > > Think of it as a prize drawing where you must be present to win. If you > aren't present, you don't get the prize. > For escalations on time, if the server is not up when time comes, you don't > run. > > > Escalations on interval > > These types of escalations don't run on a fixed time but periodically on an > interval. The interval is a relative > concept from the last time the escalation fired or the last time the server > started or the escalation was > created. We do not remember the time of last firing except in memory so > there is no memory of when last > fired on a server shutdown. > > Any interval missed while the server is down is missed. > > When the server restarts, it acts like any interval escalation has just > finished firing and all intervals are from > that startup time and then follow along for the interval after the previous > firing. > > Note that if you are on an older server (pre 7.0 I think), escalations on > interval fire IMMEDIATELY on > startup and on creation rather than waiting the interval past the > startup/create for first firing. So, you will see > a different behaviour in older servers. This caused a flood of escalations > at startup that was a performance > challenge so we changed the behaviour to waiting for an interval after > startup. > > There is no tie to any interval things were on from a previous run of the > server. So, if for example you had an > interval of 1 hour and the escalation ran at 8:00. Then, the server went > down at 8:57. The server was brought > back up at 8:59. The escalation would next run at 9:59 (actually 1 hour > and 59 minutes past the previous > run). It is 1 hour after the event, the server startup, that it was > intervalling from. We do not record the fact > that the last run was at 8:00. > > > I hope this has been helpful in describing how escalations work after a > restart of the system. > > Doug Mueller > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla > *Sent:* Wednesday, November 03, 2010 9:50 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Reg: Escalations when ARS is down > > ** Hi, > > I have a basic question. What happens to the escalations firing on > Time/Interval when the ARS is down? > > ARS 7.5 > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: timeout error
Apart from what Eli has mentioned I would also suggest the following: - check the memory available on the ARS and DB servers - check for any unterminated/long running sessions on the DB Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Thu, Nov 4, 2010 at 10:33 PM, Vianna Vianna wrote: > ** > Thanks Eli, We're using Oracle. I will share this with our DBA's! > > Vi > > > -- > Date: Thu, 4 Nov 2010 09:48:18 -0700 > From: eli.schill...@thecreek.com > Subject: Re: timeout error > To: arslist@ARSLIST.ORG > > ** > Vianna, > > What database system are you using? Perhaps you need to rebuild indexes? > > The overview console actually utilizes a plugin to compile related > tickets. If you have a vast number of open tickets or your people are in > numerous groups, it could take a while to gather the info thus causign the > timeout. (more info on overview console below) > > In Problem or Incident Management again it would depend on the number of > assigned groups and open tickets. Highly recommend rebuilding indexes and > performing consistency checks on your database. > > Have you captured SQL logs to see what type of database activity is going > on when you open the consoles? You can copy and paste those queries into > the qeury function of whichever DB tool you use and see how long they take > when executed directly against the DB. > > > Overview Console Info: > > The Overview Console Table is populated using a plugin. The plugin > returns records from forms that are defined the > SHR:ARDBC_OverviewConsoleTemplate form. The Plugin will look at the Form > Guid in this form, and search that form. For example you may see the > following 8 records in the SHR:ARDBC_OverviewConsoleTemplate: > > *FORM NAME * > > *FORM GUID * > > TMS:Task > > TMSTASK > > HPD:Helpdesk > > MAINHELPDESK > > PBM:Solution Database > > MAINKNOWLEDGEDATABAE > > PBM:Known Error > > MAINKNOWNERROR > > PBM:Problem Investigation > > MAIONPROBLEM > > CHG:Infrastructure Change > > MAINCHANGE > > AST:PurchaseRequisition > > ASTPUREREQUISITION > > AST:CI Unavialabilty > > ASTCIUNAVIALBLITY > > > Eli > ** > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Vianna Vianna > *Sent:* Thursday, November 04, 2010 9:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* timeout error > > > ** Hi all > > We're experiencing a major ARS issue. During the opening of any consoles in > ITSM we are getting the following: > > ARERR [94] Timeout during database query -- consider using more specific > search criteria to narrow the results, and retry the operation: (servername) > > We've restarted services, replaced some old DLL files (per BMC) but the > problem recurs. It happens primarily when opening the Overview Console but > happens occassionally on Problem or Incident Management console opening as > well. > > We're running ARS 7.5 patch 003 and ITSM 7.0.03 patch 009 > > Thanks! > Vianna > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Reg: Escalations when ARS is down
Hi, I have a basic question. What happens to the escalations firing on Time/Interval when the ARS is down? ARS 7.5 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Remedy pages on web
Hi Dave, I need to access the Remedy forms (web pages) directly from the server through an external application without using the URL. For ex; if the pages are stored as JSP, I want that JSP code to be used in the external application. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Fri, Oct 29, 2010 at 12:07 AM, Shellman, David < dave.shell...@tycoelectronics.com> wrote: > ** > MidTier is just another client. > > What exactly are you looking for? > > Dave > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla > *Sent:* Thursday, October 28, 2010 1:18 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Remedy pages on web > > ** Hi, > > Can anybody please help me understand how and where are the Remedy forms > stored in the mid tier 7.5 ? > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Remedy pages on web
Hi, Can anybody please help me understand how and where are the Remedy forms stored in the mid tier 7.5 ? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Query on including images in Header
Hi, I wanted to include an image in the emails being sent from Remedy. I created the Header Template and included it in the Notify action. I have saved the image in Remedy. Can anybody please tell me what should be the path for the image that I need to mention in the HTML? In other words, where are the images stored? ARS 7.5 Sun Solaris Platform Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Error while consuming Web Service
Hi Listers, I have an issue while consuming the Web Service from ARS. I get the error *ARERR [8760] Cannot establish a network connection to the AR System Plug-In server* ** The arplugin.exe starts properly when I start the ARS. I checked the arplugin, arjavaplugin, filter logs but were not of much help. Can anybody help me with this please? Environment details: ARS 7.5 P3, Windows, ARPlugin 7.5 P3 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Uninstalling SRM
Hi, I installed SRM 2.2 on ARS 7.5. I want to uninstall it now. How should I do it? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Poor performance while saving Incidents
Hi, As per my logs I have problem only with CLOB storage. It is a new set up and so no new indexes have been created. Satish, Can you please give more info on on the PropConvertor? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Tue, Jul 13, 2010 at 11:56 AM, SUBSCRIBE arslist Sathish < p.sathishku...@gmail.com> wrote: > Adding up to Sean's comment, i remember running the utility > named "PropConvertor" which basically is pl/sql procedure that converts > all the existing CLOB from outrow to inrow. This helped us in having > better incident save time + the restart time of the server. > > Regards > Sathish > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Poor performance while saving Incidents
Hi, Creating incidents is taking a lot of time. When I create an Incident, it is taking about 20-25 seconds to save, though I have set the Store LOB in row option from the server information window. I checked the SQL logs and found that a lot of time is wasted while setting the LOB fields. ARS 7.5, Patch 3 (in server group) Oracle 11g Sun Solaris 10 Please help. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Different times from User tool and Web
I discussed this with BMC and they said, this bug existed in ARS 7.1 but was resolved with Patch 8. It seems to be reoccuring now. I am yet to get a confirmation from BMC that they accept it as a bug in ARS 7.5 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Sat, Jul 10, 2010 at 8:45 PM, Joe D'Souza wrote: > ** > Verify that every component of the application Client OS, web client > (browser), Web OS, Web application server (and possibly the MT engine > itself) has any recommended fixes to DST installed. I think about a year > ago, we had the latest fixes in accordance to new DST conventions, on some > of these components.. > > Joe > > -Original Message- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org]*on Behalf Of *Alex > *Sent:* Friday, July 09, 2010 11:50 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Different times from User tool and Web > > ** We are facing the exact same issue -- the times are 1 hour off on > midtier which is on EST. > > Let me know if you find a solution to the problem. > > > On Wed, Jul 7, 2010 at 10:37 PM, Joe D'Souza wrote: > >> ** >> Anne's suggestion extended my idea suggested in a mail 5 minutes ago a >> little more.. check for latest DST fixes on the web server both at the OS >> level, as well as web server application level.. MT 7.5 Patch 3 I think has >> the latest fixes as far as DST is concerned so you are good there.. Check on >> the OS level and web application server level.. >> >> Joe >> >> -Original Message- >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org]*on Behalf Of *SriSamSri Appecherla >> *Sent:* Wednesday, July 07, 2010 1:04 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Different times from User tool and Web >> >> ** >> Hi Anne, >> >> I wanted all the users to be able to view the times only in GMT. So I had >> set the Time Zone in User Preferences and configured the Preference server. >> >> Regards, >> SriSamSri Appecherla >> Mobile# +91 991 610 6008 >> >> >> On Wed, Jul 7, 2010 at 10:28 PM, Ramey, Anne wrote: >> >>> ** >>> >>> The dates display based on what the time zone/local time is on the user's >>> machine. For the user tool, this is the individual's desktop, if it's the >>> mid-tier, it's the server's date/time settings. I would check the time and >>> time zone settings on the servers that run the mid-tier. >>> >>> >>> >>> Anne Ramey >>> *** >>> >>> *E-mail correspondence to and from this address may be subject to the >>> North Carolina Public Records Law and may be disclosed to third parties only >>> by an authorized State Official.* >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla >>> *Sent:* Wednesday, July 07, 2010 12:50 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Different times from User tool and Web >>> >>> >>> >>> ** >>> >>> Hi Listers, >>> >>> >>> >>> I have an issue with the Date/Time fields in Remedy. I have set the Time >>> Zone as GMT +00:00 Europ/London in User Preferences for all the users. I >>> have checked the times on ARS host, midtier host and DB server. The are all >>> in GMT. >>> >>> >>> >>> When I login through the User tool, it displays the correct time as per >>> the Time Zone I have set for the user. However, when I login through the >>> web, it shows the time setting it off by 1hour. For eg; if the time in User >>> tool is shown as 06:00 PM, in the web it shows as 05:00 PM. >>> >>> >>> >>> I feel the issue is somehow related to Day Light saving, but unable to >>> conclude on it. >>> >>> >>> >>> ARS Version : 7.5, P3 >>> >>> MidTier : 7.5 >>> >>> Oracle DB 11g >>> >>> >>> >>> Regards, >>> SriSamSri Appecherla >>> Mobile# +91 991 610 6008 >>> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Different times from User tool and Web
Hi Anne, I wanted all the users to be able to view the times only in GMT. So I had set the Time Zone in User Preferences and configured the Preference server. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Wed, Jul 7, 2010 at 10:28 PM, Ramey, Anne wrote: > ** > > The dates display based on what the time zone/local time is on the user's > machine. For the user tool, this is the individual's desktop, if it's the > mid-tier, it's the server's date/time settings. I would check the time and > time zone settings on the servers that run the mid-tier. > > > > Anne Ramey > *** > > *E-mail correspondence to and from this address may be subject to the > North Carolina Public Records Law and may be disclosed to third parties only > by an authorized State Official.* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla > *Sent:* Wednesday, July 07, 2010 12:50 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Different times from User tool and Web > > > > ** > > Hi Listers, > > > > I have an issue with the Date/Time fields in Remedy. I have set the Time > Zone as GMT +00:00 Europ/London in User Preferences for all the users. I > have checked the times on ARS host, midtier host and DB server. The are all > in GMT. > > > > When I login through the User tool, it displays the correct time as per the > Time Zone I have set for the user. However, when I login through the web, it > shows the time setting it off by 1hour. For eg; if the time in User tool is > shown as 06:00 PM, in the web it shows as 05:00 PM. > > > > I feel the issue is somehow related to Day Light saving, but unable to > conclude on it. > > > > ARS Version : 7.5, P3 > > MidTier : 7.5 > > Oracle DB 11g > > > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Different times from User tool and Web
Hi Listers, I have an issue with the Date/Time fields in Remedy. I have set the Time Zone as GMT +00:00 Europ/London in User Preferences for all the users. I have checked the times on ARS host, midtier host and DB server. The are all in GMT. When I login through the User tool, it displays the correct time as per the Time Zone I have set for the user. However, when I login through the web, it shows the time setting it off by 1hour. For eg; if the time in User tool is shown as 06:00 PM, in the web it shows as 05:00 PM. I feel the issue is somehow related to Day Light saving, but unable to conclude on it. ARS Version : 7.5, P3 MidTier : 7.5 Oracle DB 11g Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Escalation or Filter
I believe both would perform equally. However, taking into consideration that escalations should be used at a minimum, I would prefer the first option, i.e; set fields with escalation and push fields with filter. Also,this would help when the escalation queue is longer. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Thu, Jul 1, 2010 at 9:45 PM, Brittain, Mark wrote: > ** > Hi All > > From a performance perspective which would be better? > > Escalation on Form A set field and push fields to create a new record on > Form B > > Escalation on Form A set field. Filter on Form A does the push fields to > create a new record on Form B. > > ARS 6.3 patch 20 > Oracle 9.2 > SunOS 5.9 > > Thanks > Mark > > > Mark Brittain > Remedy Developer > *NaviSite > **mbritt...@navisite.com* > (315) 453-2912 x5335 (Phone) > (315) 317.2897 (Cell) > > > * * > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained herein, > to anyone other than the intended recipient is prohibited. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Error while submitting incident
I found what the problem was. I had 2 of my ARS in Server Group connected to a load balancer. I logged in directly to the secondary Remedy server instead of going through the load balancer to create the people records. This had corrupted the user profiles. This was causing the error. When I deleted these people records and recreated them, it worked fine. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Mon, Jun 21, 2010 at 9:28 PM, Shane Buchholz wrote: > ** > > I have seen this with pop-up blockers, and it is also a common error if the > Customer field is left blank. > > > > Thanks, > > > > Shane Buchholz > > Systems Analyst II - Remedy > > Information Services Operations > > Samaritan Health Services > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Lyle Taylor > *Sent:* Monday, June 21, 2010 8:37 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Error while submitting incident > > > > ** > > Do you have pop-up blockers enabled? I see this error frequently now when > people fail to disable pop-up blockers before using Remedy. Things still > seemed to work when then enabled in IE 6 (you could just ignore the pop-up > telling you that you needed to disable them), but not in 7 or 8. > > > > Lyle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla > *Sent:* Tuesday, June 15, 2010 2:10 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Error while submitting incident > > > > ** > > Hi, > > I get an error while submitting an Incident through web using IE 7 browser. > This does not happen from other browsers. > > > > *Caught Exception: Object doesn't support this property or method* > > > > Has anybody encountered such an error? > > > > ARS 7.5, ITSM 7.5, IE 7 > > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > NOTICE: This email message is for the sole use of the intended recipient(s) > and may contain confidential and privileged information. Any unauthorized > review, use, disclosure or distribution is prohibited. If you are not the > intended recipient, please contact the sender by reply email and destroy all > copies of the original message. > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > -- > Confidentiality Notice: This e-mail message, including any attachments, is > > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Error while submitting incident
Hi, I get an error while submitting an Incident through web using IE 7 browser. This does not happen from other browsers. *Caught Exception: Object doesn't support this property or method* ** Has anybody encountered such an error? ARS 7.5, ITSM 7.5, IE 7 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Tickets creation through API
Hi Joe, Thanks for the mail. My ARS 7.5, works on a multi tenancy mode. The Event Monitoring system triggers the Java API which in turn creates tickets.Taking this into consideration, 25 tickets in a minute appears to be a very small number as the events being generated, though suppressed when duplicates, are generally large in number (about 1000 non duplicate events per minute). If anyone has worked with tickets creation using Java API, I want to know how many tickets per minute at max can be created that Remedy can handle. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Thu, Jun 3, 2010 at 11:10 PM, Joe D'Souza wrote: > ** > When an incident is getting created, there are several searched that are > run across various tables for various things.. Take a filter log to check > all these and make sure that these searches are all optimized.. In the > recent versions I have not found problems with the OTB searches, but maybe > you have some customizations done that run some customized workflow that > performs a search that is not optimized? > > Optimizing all this would reduce the time an incident takes to get created. > And if everything checks out and 25 is the best you can get to in a minute, > I would think it is a good enough number no? > > If you really have 25 automated incidents to be created in a minute in your > system, you are either a really big company or a small company with lots of > problems :-) Kidding.. > > Joe > > -Original Message- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org]*on Behalf Of *SriSamSri Appecherla > *Sent:* Thursday, June 03, 2010 1:24 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Tickets creation through API > > ** > Hi Listers, > > I am trying to create Incidents in Remedy using Java API using single login > (with fixed license) but multiple threads. I am able to create about 25 > Incidents in a minute. Can this count be increased? What are the > configurations that I need to look into? > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Tickets creation through API
Hi Listers, I am trying to create Incidents in Remedy using Java API using single login (with fixed license) but multiple threads. I am able to create about 25 Incidents in a minute. Can this count be increased? What are the configurations that I need to look into? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Error while executing API
Hi, I am creating Incidents in Remedy using java API (ARS 7.5, MidTier 7.5, Oracle 11g, Sun Solaris 10). I see the following error during the execution *- We have reached the max number proxies in the pool; wait for one to become available for thread Tid_118 for server 10.142.165.141:7919* ** This error does not stop Incidents creation. However, I feel this is slowing the process of Incidents creation in Remedy. What could be the reason for this error? Thanks! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Load test on Incidents creation
Hi Listers, How can I perform a load test on Remedy Incidents ? Is it possible with APIs? I want to check how many tickets can be created in a minute. ARS & ITSM 7.5 Sun Solaris 10 Oracle 11g Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Pop up windows do not close in Mozilla
Hi James, What is the compatibility mode? How do I go about testing this? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Mon, May 17, 2010 at 9:53 PM, James Chafin wrote: > Have you tried compatibility mode, we had the same problem with IE8 > > Sent from my Verizon Wireless BlackBerry > -- > *From: *SriSamSri Appecherla > *Date: *Mon, 17 May 2010 14:38:59 +0530 > *To: * > *Subject: *Pop up windows do not close in Mozilla > > ** Hi Listers, > > > I am logging into Remedy through the web. When I use Mozilla, I find that > the pop up windows do not close down on clicking the OK button.But this > works fine when I use IE. Is there any setting to overcome this issue? > > ARS Version : 7.5 > MidTier : 7.5 > Mozilla : 3.5.9 > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Pop up windows do not close in Mozilla
Hi Listers, I am logging into Remedy through the web. When I use Mozilla, I find that the pop up windows do not close down on clicking the OK button.But this works fine when I use IE. Is there any setting to overcome this issue? ARS Version : 7.5 MidTier : 7.5 Mozilla : 3.5.9 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Reopened date does not get populated
Hi Murtuza, The Re-open option is available under the Resolved option in the Process flow status. I find no Re-open option for a Closed ticket. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Fri, Apr 16, 2010 at 9:48 AM, Murtuza B wrote: > ** > I had the same issue, Raised a ticket with BMC. > There reply was : > > "The Re-Opened date is only set when the Incident has been "Closed" and > the User presses the Re-Open Incident link from the Nav. bar on the left of > the Incident form. Moving an Incident from a "Resolved" state to an active > state such as "Assigned" is not re-opening an Incident." > > Cheers, > Murtuza. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla > *Sent:* 16 April 2010 08:15 > *To:* arslist@ARSLIST.ORG > *Subject:* Reopened date does not get populated > > ** > Hi Listers, > > I have recently noticed on ITSM 7.5 (Patch 2) that when i change the status > of an Incident from Resolved to Assigned (re-open ), the Re-opened Date does > not get populated in the Incident. > > So, when does this Re-opened date get populated? > > Thanks in advance! > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > Visit our website at http://www.ubs.com > > This message contains confidential information and is intended only > for the individual named. If you are not the named addressee you > should not disseminate, distribute or copy this e-mail. Please > notify the sender immediately by e-mail if you have received this > e-mail by mistake and delete this e-mail from your system. > > E-mails are not encrypted and cannot be guaranteed to be secure or > error-free as information could be intercepted, corrupted, lost, > destroyed, arrive late or incomplete, or contain viruses. The sender > therefore does not accept liability for any errors or omissions in the > contents of this message which arise as a result of e-mail transmission. > If verification is required please request a hard-copy version. This > message is provided for informational purposes and should not be > construed as a solicitation or offer to buy or sell any securities > or related financial instruments. > > > UBS reserves the right to retain all messages. Messages are protected > and accessed only in legally justified cases. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Reopened date does not get populated
Hi Listers, I have recently noticed on ITSM 7.5 (Patch 2) that when i change the status of an Incident from Resolved to Assigned (re-open ), the Re-opened Date does not get populated in the Incident. So, when does this Re-opened date get populated? Thanks in advance! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Escalation Oddity (or email oddity?)
Hi Lisa, In one of the cases I have observed this behaviour is when the email account does not exist on the email server that is configured in Remedy. Please check the existance of the email account to the email server to which Remedy is sending the email. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 On Mon, Mar 29, 2010 at 11:17 PM, Kemes, Lisa < lisa.ke...@tycoelectronics.com> wrote: > ** > I have a very simple escalation that changes a status. I then have a > Filter that when the status is changed (to Expired) a notification goes out > (via an email). > > The AR System Email Messages form shows that it was "Sent" but no email is > ever sent. When I manually flip the status to Expired, the filter sends the > notification and the AR System Email Messages form show Sent, but an email > is really sent. > > Isn't this odd??? Especially if the AR System Email Messages form is > saying that it was sent, but no email gets sent…. > > *Lisa Kemes** * > AR System Developer > Tyco Electronics > 717-810-2408 tel > 717-810-2124 fax > lisa.ke...@tycoelectronics.com > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Problem while creating Asset forms
Hi All, I installed CMDB 7.5 recently and then updated it with patch 3. When I create a new class, though the CMDB form gets created properly, when I update the Asset UI for Asset forms to get created, the Asset form gets created but the layout is improper and many fields are missing on the asset form. Can anybody please tell me what could be the reason? I checked the CMDBSynchronizationUI log but it has no errors related to this. However, the log shows errors regarding creation of CMDBRowLevelSecurity, CMDBWriteSecurity and DSOUnique fields. ARS 7.5 (server group member), CMDB 7.5, Sun Solaris 10 platform, Oracle 11g DB I tried the above process on Primary server. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Midtier performance tuning
Hi Listers, Can anybody tell me what are the factors to be considered to improve the performance of Remedy midtier and the access through internet ? ARS 7.5, Sun Solaris 10, Oracle 11g DB Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Asset form creation error
Hi Listers, When I update the Asset UI for a CMDB Class, the Asset form is not update properly. The tabular panel alone is created and the rest of the fields are missed out. I get the following error when I update the Asset UI for a custom built CMDB Class. *Platform : SunSolaris 10* *ARS 7.5 Patch 3* *CMDB 7.5 Patch 3* *Oracle 11g database* [2010/02/08 14:30:55.4212] [ TRACE ] [TID: 02] : Class: BMC.CORE:BMC_CONCRETECOLLECTION inherits from the follo wing heirarchy: [2010/02/08 14:30:55.4221] [ TRACE ] [TID: 02] : BMC_ASSETBASE [2010/02/08 14:30:55.4226] [ TRACE ] [TID: 02] : BMC_GENERICGROUP [2010/02/08 14:30:55.4232] [ TRACE ] [TID: 02] : Class: BMC.CORE:BMC_CONTRACT inherits from the following heira rchy: [2010/02/08 14:30:55.4238] [ TRACE ] [TID: 02] : BMC_ASSETBASE [2010/02/08 14:30:55.4244] [ TRACE ] [TID: 02] : BMC_DOCUMENT ? [2010/02/10 20:35:11.6003] [ INFO ] [TID: 03] : Successfully added Form: AST:WIP_Test1 to Application: Remedy Asset Inventory [2010/02/10 20:37:14.3314] [ ERROR ] [TID: 03] : Error while getting field: 5 [2010/02/10 20:37:14.3320] [ ERROR ] [TID: 03] : Timeout during data retrieval due to busy server -- retry the operation [2010/02/10 20:38:26.8188] [WARNING] [TID: 03] : Could not set Form Properties Results List Fields and Sort for: WIP. CORE:WIP_Test1 [2010/02/10 20:38:26.8195] [WARNING] [TID: 03] : Field does not exist on current form [2010/02/10 20:38:26.8201] [WARNING] [TID: 03] : Continuing... [2010/02/10 20:38:26.8208] [ TRACE ] [TID: 03] : Adding new Fields [2010/02/10 20:38:28.7221] [ ERROR ] [TID: 03] : Failed to create reserved system field: CMDBRowLevelSecurity on Form : AST:WIP_Test1 on server: CDCAPPP [2010/02/10 20:38:28.7227] [ ERROR ] [TID: 03] : Status message: An AR System reserved field definition is inco rrect [2010/02/10 20:38:28.7313] [ ERROR ] [TID: 03] : Failed to create reserved system field: CMDBWriteSecurity on Form: A ST:WIP_Test1 on server: CDCAPPP [2010/02/10 20:38:28.7319] [ ERROR ] [TID: 03] : Status message: An AR System reserved field definition is inco rrect [2010/02/10 20:39:12.7014] [ ERROR ] [TID: 03] : Failed to create reserved system field: DSOUniqueId on Form: AST:WIP _Test1 on server: CDCAPPP [2010/02/10 20:39:12.7021] [ ERROR ] [TID: 03] : Status message: An AR System reserved field definition is inco rrect [2010/02/10 20:40:54.8749] [ TRACE ] [TID: 03] : Attaching new workflow to form [2010/02/10 20:40:55.6148] [ TRACE ] [TID: 03] : Attached Filter: SHR:SHR:UPDATEGROUPLIST_005 to Form: AST:WIP_Test1 Please let me know if anybody has come across such an issue. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Error while starting a server group member
Hi Conny, Indeed, this was the problem. I increased the processes in Oracle and it worked fine. Thanks you!! On 2/3/10, Conny Martin wrote: > IMHO this is related to the "processes" and "sessions" parameter on the > oracle-db. You're running out of available oracle processes. > > HTH > > Kind Regards Conny > > > > Von: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] Im Auftrag von SriSamSri Appecherla > Gesendet: Mittwoch, 3. Februar 2010 17:23 > An: arslist@ARSLIST.ORG > Betreff: Error while starting a server group member > > > ** > Hi Listers, > > I am getting the following error when I start the AR server. The server > is a server group member. At any point of time, only one server comes up > fine, while the other shows this error. However, the DB client is able > to connect to the DB using ARS credentials without any problem from both > the hosts. > > Wed Feb 3 11:09:11 2010 PreloadTableThread : Failure while trying to > connect to the SQL database. > Please ensure the SQL database is running or contact the Database > Administrator for help (ARERR 550) > Wed Feb 3 11:09:11 2010 Preload Tables Thread DB access > Wed Feb 3 11:09:11 2010 ORA-12516: TNS:listener could not find > available handler with matching protocol stack > > > Platform: Sun Solaris 10 > DB : Oracle 11g > ARS : 7.5 > > Appreciate your help. > > Regards, > SriSamSri Appecherla > Mobile# +91 988 480 4001 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > -- Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Error while starting a server group member
Hi Listers, I am getting the following error when I start the AR server. The server is a server group member. At any point of time, only one server comes up fine, while the other shows this error. However, the DB client is able to connect to the DB using ARS credentials without any problem from both the hosts. Wed Feb 3 11:09:11 2010 PreloadTableThread : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) Wed Feb 3 11:09:11 2010 Preload Tables Thread DB access Wed Feb 3 11:09:11 2010 ORA-12516: TNS:listener could not find available handler with matching protocol stack *Platform: Sun Solaris 10* *DB : Oracle 11g* *ARS : 7.5* Appreciate your help. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Server group testing
Hi, I set a common alias name for both Primary and Secondary servers. I added the alias name in the /etc/hosts/ with the corresponding IPs on both the servers. I added the same alias name for both the Primary and the Secondary server IPs on my client machine. I tried this but it did not work. I am using Server group only for failover and not for load balancing. So I do not have a load balancer. Also, I have retained the default entries in the Server group ranking form and created no additional entries. Is it necessary to add entries in this form with rankings for the secondary server? Is there anything else that I am missing? Thanks in advance! Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 On Tue, Jan 12, 2010 at 10:34 PM, DCI Remedy wrote: > ** > Our production environment is setup as a server group. You have to have > both servers aliased. IE, Primary (P01) is aliased to P00 and Secondary > (P02) is also aliased to P00. The config guide goes into more detail. > > but basically, you would then log into P00, which would either log you into > P01 or P02. I you were logged into P01 (through P00) and then shut down > P01, you would failover to P02. > > > > > On Tue, Jan 12, 2010 at 9:56 AM, SriSamSri Appecherla < > appecherla@gmail.com> wrote: > >> ** >> Hi, >> >> I am new to using the Server group concept. I installed 2 servers in >> Server group (one primary and another secondary). How can I test the >> failover functionality between them? If I am logged into the Primary server >> from the User tool and the primary server shuts down, will I still be able >> to continue working with the User tool? Will the Secondary server take over >> in this case? >> >> Details of the server are as below: >> ARS 7.5, ITSM 7.5, CMDB 7.5, SLM 7.5; Platform - Sun Solaris; DB - Oracle >> 11g >> >> Regards, >> SriSamSri Appecherla >> Mobile# +91 988 480 4001 >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Server group testing
Hi, I am new to using the Server group concept. I installed 2 servers in Server group (one primary and another secondary). How can I test the failover functionality between them? If I am logged into the Primary server from the User tool and the primary server shuts down, will I still be able to continue working with the User tool? Will the Secondary server take over in this case? Details of the server are as below: ARS 7.5, ITSM 7.5, CMDB 7.5, SLM 7.5; Platform - Sun Solaris; DB - Oracle 11g Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Switching over from one tomcat to other
Hi, It is a newer version of tomcat. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 On Tue, Jan 12, 2010 at 10:05 PM, gene...@remedy-sso.com < gene...@remedy-sso.com> wrote: > ** > > Hi, > > > > What type is your new jsp engine (Webspere, Weblogic, Jboss)? > > > > Regards > > > > > > Konrad > > > > Single Sign On for Remedy AR System > > http://www.remedy-sso.com > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla > *Sent:* Tuesday, January 12, 2010 4:12 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Switching over from one tomcat to other > > > > ** > > Hi Listers, > > > > I recently installed ARS 7.5 with ITSM 7.5, CMDB 7.5 and SLM 7.5. I used an > existing tomcat to install these. Now I want to switch over to another JSP > engine (newer tomcat). Can anybody tell me how can I switch over from one > tomcat to the other for Midtier, CMDB and SLM? Appreciate your help. > > > Regards, > SriSamSri Appecherla > Mobile# +91 988 480 4001 > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Switching over from one tomcat to other
Hi Listers, I recently installed ARS 7.5 with ITSM 7.5, CMDB 7.5 and SLM 7.5. I used an existing tomcat to install these. Now I want to switch over to another JSP engine (newer tomcat). Can anybody tell me how can I switch over from one tomcat to the other for Midtier, CMDB and SLM? Appreciate your help. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Overwrite ARS
Hi Listers, What are the considerations for overwriting an existing ARS 7.5 using the Overwrite option in the ARS 7.5 installer? Do we have to manually drop the tablespace, tempspace, user (ARADMIN) etc? Platform: Sun Solaris, DB: Oracle Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Error with API integration
Hi LJ, I rechecked the settings in Remedy multiple times and guess this is happening only because of the network issues. I have asked my networking team to look into it. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 On Tue, Jan 5, 2010 at 9:04 PM, LJ Longwing wrote: > ** > So where is that error coming from then?I've seen TONS of errors > connecting with a Java API program, but that's not one of them... > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla > *Sent:* Monday, January 04, 2010 7:15 PM > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: Error with API integration > > ** > I am trying to connect to Remedy using a Java API program. > > Regards, > SriSamSri Appecherla > Mobile# +91 988 480 4001 > > > On Mon, Jan 4, 2010 at 10:20 PM, LJ Longwing wrote: > >> ** >> Are you trying to use a Java API Program to connect to a Remedy server or >> are you trying to write a JavaAPI Plugin?...I'm a bit confused by your >> statement and the error message you show below. >> >> -- >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla >> *Sent:* Wednesday, December 30, 2009 11:40 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Error with API integration >> >> ** >> Hi Listers, >> >> I am trying to connect to Remedy using a Java API. Though the server is up >> and running. I am able to login to the User tool using the same credentials >> that I am using in API. But the API is unable to connect to Remedy and is >> showing this error: >> >> ERROR (90): Cannot establish a network connection to the AR System server; >> Connection refused >> >> I am using ARS 7.5 with Oracle 11g DB on Sun Solaris platform. >> >> I checked the Minimum API version, it is set to 0. The arplugin.log has >> the error: >> >> 2009-12-30 20:12:19,605 ERROR [main] >> com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server Startup >> Error >> java.net.BindException: Address already in use >> at java.net.PlainSocketImpl.socketBind(Native Method) >> at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359) >> at java.net.ServerSocket.bind(ServerSocket.java:319) >> at java.net.ServerSocket.(ServerSocket.java:185) >> at org.acplt.oncrpc.server.OncRpcTcpServerTransport.(Unknown >> Source) >> at com.bmc.arsys.arrpc.ARPluginServerDispatcher.(Unknown >> Source) >> at com.bmc.arsys.pluginsvr.a.(Unknown Source) >> at >> com.bmc.arsys.pluginsvr.ARPluginServerManager.initRpcDispatcher(Unknown >> Source) >> at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) >> Exception in thread "main" java.lang.NullPointerException >> at com.bmc.arsys.pluginsvr.ARPluginServerMain.stopServer(Unknown >> Source) >> at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) >> Can anybody please help me in troubleshooting this? >> >> Regards, >> SriSamSri Appecherla >> Mobile# +91 988 480 4001 >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Error with API integration
I am trying to connect to Remedy using a Java API program. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 On Mon, Jan 4, 2010 at 10:20 PM, LJ Longwing wrote: > ** > Are you trying to use a Java API Program to connect to a Remedy server or > are you trying to write a JavaAPI Plugin?...I'm a bit confused by your > statement and the error message you show below. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla > *Sent:* Wednesday, December 30, 2009 11:40 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Error with API integration > > ** > Hi Listers, > > I am trying to connect to Remedy using a Java API. Though the server is up > and running. I am able to login to the User tool using the same credentials > that I am using in API. But the API is unable to connect to Remedy and is > showing this error: > > ERROR (90): Cannot establish a network connection to the AR System server; > Connection refused > > I am using ARS 7.5 with Oracle 11g DB on Sun Solaris platform. > > I checked the Minimum API version, it is set to 0. The arplugin.log has the > error: > > 2009-12-30 20:12:19,605 ERROR [main] > com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server Startup > Error > java.net.BindException: Address already in use > at java.net.PlainSocketImpl.socketBind(Native Method) > at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359) > at java.net.ServerSocket.bind(ServerSocket.java:319) > at java.net.ServerSocket.(ServerSocket.java:185) > at org.acplt.oncrpc.server.OncRpcTcpServerTransport.(Unknown > Source) > at com.bmc.arsys.arrpc.ARPluginServerDispatcher.(Unknown > Source) > at com.bmc.arsys.pluginsvr.a.(Unknown Source) > at > com.bmc.arsys.pluginsvr.ARPluginServerManager.initRpcDispatcher(Unknown > Source) > at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) > Exception in thread "main" java.lang.NullPointerException > at com.bmc.arsys.pluginsvr.ARPluginServerMain.stopServer(Unknown > Source) > at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) > Can anybody please help me in troubleshooting this? > > Regards, > SriSamSri Appecherla > Mobile# +91 988 480 4001 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Error with API integration
Hi, I am able to ping the server. I'm sorry but I cannot provide the code. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 On Sat, Jan 2, 2010 at 8:18 PM, sriram pm wrote: > ** Hi, > > Are you able to ping the server? > > Can you show me the coding. > > Thank you, > Sri > > > > On Thu, Dec 31, 2009 at 2:39 AM, SriSamSri Appecherla < > appecherla@gmail.com> wrote: > >> ** >> Hi Listers, >> >> I am trying to connect to Remedy using a Java API. Though the server is up >> and running. I am able to login to the User tool using the same credentials >> that I am using in API. But the API is unable to connect to Remedy and is >> showing this error: >> >> ERROR (90): Cannot establish a network connection to the AR System server; >> Connection refused >> >> I am using ARS 7.5 with Oracle 11g DB on Sun Solaris platform. >> >> I checked the Minimum API version, it is set to 0. The arplugin.log has >> the error: >> >> 2009-12-30 20:12:19,605 ERROR [main] >> com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server Startup >> Error >> java.net.BindException: Address already in use >> at java.net.PlainSocketImpl.socketBind(Native Method) >> at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359) >> at java.net.ServerSocket.bind(ServerSocket.java:319) >> at java.net.ServerSocket.(ServerSocket.java:185) >> at org.acplt.oncrpc.server.OncRpcTcpServerTransport.(Unknown >> Source) >> at com.bmc.arsys.arrpc.ARPluginServerDispatcher.(Unknown >> Source) >> at com.bmc.arsys.pluginsvr.a.(Unknown Source) >> at >> com.bmc.arsys.pluginsvr.ARPluginServerManager.initRpcDispatcher(Unknown >> Source) >> at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) >> Exception in thread "main" java.lang.NullPointerException >> at com.bmc.arsys.pluginsvr.ARPluginServerMain.stopServer(Unknown >> Source) >> at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) >> Can anybody please help me in troubleshooting this? >> >> Regards, >> SriSamSri Appecherla >> Mobile# +91 988 480 4001 >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Error with API integration
Hi Listers, I am trying to connect to Remedy using a Java API. Though the server is up and running. I am able to login to the User tool using the same credentials that I am using in API. But the API is unable to connect to Remedy and is showing this error: ERROR (90): Cannot establish a network connection to the AR System server; Connection refused I am using ARS 7.5 with Oracle 11g DB on Sun Solaris platform. I checked the Minimum API version, it is set to 0. The arplugin.log has the error: 2009-12-30 20:12:19,605 ERROR [main] com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server Startup Error java.net.BindException: Address already in use at java.net.PlainSocketImpl.socketBind(Native Method) at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359) at java.net.ServerSocket.bind(ServerSocket.java:319) at java.net.ServerSocket.(ServerSocket.java:185) at org.acplt.oncrpc.server.OncRpcTcpServerTransport.(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.(Unknown Source) at com.bmc.arsys.pluginsvr.a.(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerManager.initRpcDispatcher(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) Exception in thread "main" java.lang.NullPointerException at com.bmc.arsys.pluginsvr.ARPluginServerMain.stopServer(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) Can anybody please help me in troubleshooting this? Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Problem during ARS 7.5 installation
Hi Listers,
Apologies for not following up with the mail, just got too busy in resolving
this issue. The issue was with using a precreated tablespace and probably
insufficient space on the server. I was installing ARS 7.5 and mid tier on
the same host. The server had about 7.5 GB, which I thought was good enough.
When I checked the logs, I found this:
(Aug 15 2009 02:40:55.300 PM
+0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[INVALID_ARSERVER_NOT_ENOUGH_MEMORY]}
Though it does not clearly indicate that this is causing the issue, I
increased the space to 10GB. I was using a precreated tablespace during the
installation. I executed the ARS uninstall script and dropped the tablespace
and all other Oracle objects the ARS had created manually. On reinstalling
the ARS, it worked!!
Joe,
I checked the startup log. It was not descriptive enough. The startup log
had the same content that I've mentioned in the below mail.
Regards,
SriSamSri Appecherla
Mobile# +91 988 480 4001
On Fri, Dec 11, 2009 at 11:28 PM, Joe D'Souza wrote:
> **
> Do you know how to generate a AR System startup log by adding the -s switch
> in the armonitor.conf file?
>
> If so please do that, and send the startup logs that get written to the
> server directory..
>
> Something tells me this is a similar problem I faced on Linux a few months
> ago and it turned out I needed to reset certain kernel parameters..
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *SriSamSri Appecherla
> *Sent:* Friday, December 11, 2009 10:57 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Problem during ARS 7.5 installation
>
> ** Hi Listers,
>
> I am doing a fresh installation of ARS 7.5 on Solaris 10. The DB is Oracle
> 11 g and is this is hosted by another Solaris 10 server.
>
> While performing the installation, it goes on fine till the end, but fails
> in the final step. I checked the installation logs, ARERR 552 was recorded
> in it. When I tried to start the server manually, the following error is
> shown up. Any ideas on overcoming this problem will be appreciated.
>
> ./arsystem start
> Action Request System initializing.
> Starting AR System Server
>
> (ARNOTE 0)
>Starting AR Monitor version 7.5.00 Build 200812291922.
>
> (ARNOTE 0)
>AR Monitor started.
>
> (ARNOTE 0)
>ARMonitor child process (pid:18212) started.
> ./arserverd
> server: locale=[[ en_US.UTF-8 ]],
> LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]
>
> Action Request System(R) Server Version 7.5.00 Build 200812291922
> (c) Copyright 1991-2009 BMC Software, Inc.
>
> 390600 : Failure during SQL operation to the database (ARERR 552)
>ORA-00942: table or view does not exist
>
> 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)
>
> (ARNOTE 0)
>Unable to receive indication that server is up.
>
>
> (ARNOTE 0)
>ARMonitor child process (pid:18212) died with 65280.
> ./arserverd
>
> (ARNOTE 0)
>ARMonitor child process (pid:18213) started.
> ./arserverd
> server: locale=[[ en_US.UTF-8 ]],
> LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]
>
> Action Request System(R) Server Version 7.5.00 Build 200812291922
> (c) Copyright 1991-2009 BMC Software, Inc.
>
> 390600 : Failure during SQL operation to the database (ARERR 552)
>ORA-00942: table or view does not exist
>
> 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)
>
> (ARNOTE 0)
>Unable to receive indication that server is up.
>
>
> (ARNOTE 0)
>ARMonitor child process (pid:18213) died with 65280.
> ./arserverd
>
> (ARNOTE 0)
>ARMonitor child process (pid:18214) started.
> ./arserverd
> server: locale=[[ en_US.UTF-8 ]],
> LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]
>
> Action Request System(R) Server Version 7.5.00 Build 200812291922
> (c) Copyright 1991-2009 BMC Software, Inc.
>
> 390600 : Failure during SQL operation to the database (ARERR 552)
>ORA-00942: table or view does not exist
>
> 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)
> ^cr...@cdcmoms #
> (ARNOTE 0)
>Unable to receive indication that server is up.
>
>
> (ARNOTE 0)
>ARMonitor child process (pid:18214) died with 65280.
> ./arserverd
>
> (ARNOTE 0)
>ARMonitor child process (pid:18215) started.
> ./arserverd
> server: locale=[[ en_US.UTF-8 ]],
> LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]
>
> Action Request System(R) Serv
Problem during ARS 7.5 installation
Hi Listers, I am doing a fresh installation of ARS 7.5 on Solaris 10. The DB is Oracle 11 g and is this is hosted by another Solaris 10 server. While performing the installation, it goes on fine till the end, but fails in the final step. I checked the installation logs, ARERR 552 was recorded in it. When I tried to start the server manually, the following error is shown up. Any ideas on overcoming this problem will be appreciated. ./arsystem start Action Request System initializing. Starting AR System Server (ARNOTE 0) Starting AR Monitor version 7.5.00 Build 200812291922. (ARNOTE 0) AR Monitor started. (ARNOTE 0) ARMonitor child process (pid:18212) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) ARMonitor child process (pid:18212) died with 65280. ./arserverd (ARNOTE 0) ARMonitor child process (pid:18213) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) ARMonitor child process (pid:18213) died with 65280. ./arserverd (ARNOTE 0) ARMonitor child process (pid:18214) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) ^cr...@cdcmoms # (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) ARMonitor child process (pid:18214) died with 65280. ./arserverd (ARNOTE 0) ARMonitor child process (pid:18215) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Fri Dec 11 15:35:44 2009 (ARNOTE 0) AR Monitor stopped. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Current Host ID of ARS Server always changing
Hi Kali, I read about this a few days ago. When the ARS is installed on virtual server, the license should be taken with any of the MAC addresses as the host id. Please check and let me know if this helps. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 On Fri, Dec 11, 2009 at 3:03 PM, Kali Obsum wrote: > ** > Anyone else having problems with the Current Host ID of ARS Server always > changing? ARS Server is installed on a virtual Windows Server 2008. Checked > the MAC Address of the Windows Server and it hasn't changed. > > This causes the license to become invalid, thus, we always have to reapply > a new one. > > Regards, > Kali > > > NOTICE > > The information contained in this email is confidential. If you are not the > intended recipient, you must not disclose or use the information in this > email in any way. If you received it in error, please tell us immediately by > return email and delete the document. We do not guarantee the integrity of > any e-mails or attached files and are not responsible for any changes made > to them by any other person. > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Coding standards required
Hi, I require the coding standards for workflow creation on ARS 7.5, the naming convention to be followed as recommended by BMC. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Sat, Oct 3, 2009 at 9:11 AM, Shellman, David < dave.shell...@tycoelectronics.com> wrote: > You might want to give a little more detail concerning your question. There > are several possible ways to answer a general coding standards question. It > code be data or workflow related. > Dave > - > dave.shell...@tycoelectronics.com > (Wireless) > > -- > *From*: Action Request System discussion list(ARSList) < > arslist@ARSLIST.ORG> > *To*: arslist@ARSLIST.ORG > *Sent*: Fri Oct 02 23:36:57 2009 > *Subject*: Coding standards required > > ** > Hi All, > > Can someone please send me the BMC recommended coding standards to be > followed? > > Your help is appreciated. > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Issue with Reconciliation Jobs
Hi Listers, I am facing an issue with the Reconciliation jobs in CMDB 7.5. When the arrecond script is uncommented in armonitor.conf, the RE:Job_Runs form and RE:Job_Events form is being loaded with records continuously. In RE:Job_Runs, the record is loaded with the Run_Status as Started and changes to Aborted immediately. I am not able to get much clue from arrecond.log. Is there any other log I should be looking into? Can someone please help me understand the Reconciliation job process please? If the status of the job is set to Inactive, is it still possible to run the job? Thanks in advance! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
