What form is arsvcdsp.log turned on from? Dispatcher
Hi, I was wondering if some can tell me where this log is getting turned on. I do see it in the config, but cant find what form this was turned on from. We are running 7.1 patch 7 on windows. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remove me from list, please
___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Auto Reply: Re: Group List Field in User Form
This is an auto-replied message. I am currently out of office with limited access to email. I will be returning on Monday 9/12/2011, please contact Kim Santana or Mike Flynn if this is an emergency. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Auto Reply: Re: Is there any better way (using some tools / utilities) to pull data from AR Schemas on Oracle database without using AR ODBC?
This is an auto-replied message. I am currently out of office with limited access to email. I will be returning on Monday 8/15/2011, please contact Kim Santana or Mike Flynn if this is an emergency. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Auto Reply: Re: field not really deleted
This is an auto-replied message. I am currently out of office with limited access to email. I will be returning on Monday 4/25/2011, please contact Kim Santana or Mike Flynn if this is an emergency. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Auto Reply: Re: upgrade from 6.01 to 7.6.4
This is an auto-replied message. I am currently out of office with limited access to email. I will be unavailable from 9:30 am EDT - 2:00 pm EDT, please contact Kim Santana if this is an emergency. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Auto Reply: Re: Problems posting to the List
This is an auto-replied message. I will be returning 2/21/11, please contact Kim Santana if this is an emergency. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
attachments
Currently running 7.1 patch 7 ITSM Looking for ideas and anyone's input. Basically we are looking to pull out all the attachments say for a CRQ out of the Work Info and save them to a folder or what have you. Anyone ever done this, best way for approaching this. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Setting up paging and using a modem
I have used telalert in the past. Anyone know of any non cost solutions. Thanks Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Monday, August 16, 2010 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: Setting up paging and using a modem Tim, We use TelAlert for our messaging processes. It's currently on Solaris but I've played with the Windows version. They are virtually the same. We have used a traditional modem but are switching over to GSM modems. This provides a lot more flexibility with sending messages to some of the service providers. There are some direct dial gateways for service providers but many are turning them off because of the expense or they charge a fee for monthly use. Along the same lines, email interfaces with some providers are being or have been turned off. This is especially true in Asia Pacific as the email interfaces were common spam targets. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Mon Aug 16 17:22:22 2010 Subject: Setting up paging and using a modem Hi All, Just wondering if anyone is using paging via modem windows platform 7.1 patch 7. Point me into directions needed to get this started. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Setting up paging and using a modem
Hi All, Just wondering if anyone is using paging via modem windows platform 7.1 patch 7. Point me into directions needed to get this started. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy client flashing
Client 7.1 patch 7 XP SP3 when I log in the screen flashes constantly as though it’s refreshing, have to kill the client. Anyone seen this before, one of our users is having this issue. I am running the same thing as well as many others with out issue. Thanks Tim
WebService get distinct categories back
Trying to create a webservice that gives back all categories, but I need to get the distinct list for example. We have: Account Account Account Build Build Build I only want back Account Build Then will look up Sub-Category and then Action 7.1 Patch 7 Windows Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Form with a couple of Views not showing on entry point for homepage
Hi All, Trying to figure out why my new view is not showing up as an entry point. In the new view I did put Entry Point, New Mode label, but still does not display. The original view does show up with out issue, now I would like to have another view show up. We are using 7.1 patch 7 windows 2003 server [cid:image001.png@01CB1F75.5C2DEF20] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.png
Re: Form with a couple of Views not showing on entry point for homepage
Thank you Doug got explaining. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug Sent: Friday, July 09, 2010 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Form with a couple of Views not showing on entry point for homepage ** Tim, It sounds like the following is what you are encountering: You have a form named A and it has a view with a label called AView1. You see the entry point list and AView1 is showing up on the list. So far so good. You now add a new view to form A and give it an entry point label of AView2 You look at the entry point list and AView1 is showing up but not AView2. Is this the issue? If so, the problem is the following: A given form will show up in the entry point list only one time. Regardless of the number of views and regardless of whether those views have an entry point label or not. A form can only show up one time. If there are serveral views with the entry point label value specified, it will pick the one for the right locale for the user and if there are several for the same locale, just the first one it finds. If you want to have multiple entry points that show up that are for the same form but opening in different ways, you will have to use guides and mark them as being entry points to accomplish the opening in different modes. Then, you can have multiple entry points showing up that will open the same form just in different ways. Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Friday, July 09, 2010 11:45 AM To: arslist@ARSLIST.ORG Subject: Form with a couple of Views not showing on entry point for homepage ** Hi All, Trying to figure out why my new view is not showing up as an entry point. In the new view I did put Entry Point, New Mode label, but still does not display. The original view does show up with out issue, now I would like to have another view show up. We are using 7.1 patch 7 windows 2003 server [cid:image001.png@01CB1FB0.A3CBF8F0] _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.png
CMDB not connecting since move to Oracle
Anyone seen this error: Arrecond.log under cmdb directory, only step not working running 10g, cmdb 2.1 patch 5 [2010/04/20 22:36:01.3030] [ ERROR ] [TID: 002328] : servername (0) : RPC: Program not registered [2010/04/20 22:37:01.8200] [ ERROR ] [TID: 002328] : Error while loading meta-data cache:: [2010/04/20 22:37:01.8200] [ ERROR ] [TID: 002328] : ARERR[90] Cannot establish a network connection to the AR System server [2010/04/20 22:37:01.8200] [ ERROR ] [TID: 002328] : servername (0) : RPC: Program not registered [2010/04/20 22:38:01.1650] [ ERROR ] [TID: 002328] : Error while loading meta-data cache:: [2010/04/20 22:38:01.1650] [ ERROR ] [TID: 002328] : ARERR[90] Cannot establish a network connection to the AR System server [2010/04/20 22:38:01.1650] [ ERROR ] [TID: 002328] : servername (0) : RPC: Program not registered ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email Error
Yes, that is why this is hard to trace. The Exchange folks see the email going into the remedy box, but I do not see these ever hitting remedy. This happens only now and then. Out of the 30,000 plus emails a day, just a few don't make it in. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, March 29, 2010 7:56 PM To: arslist@ARSLIST.ORG Subject: Re: Email Error Are any e-mails getting sent out successfully? My first thought is that it may be having issues connecting to the mail server, or the connection is getting reset before the e-mail engine expects, so when it tries to go and do some next action, the connection is no longer valid. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Monday, March 29, 2010 10:44 AM To: arslist@ARSLIST.ORG Subject: Email Error AR system 7.1 patch 7 for Email Engine Anyone know why the following errors in the stderr.log for email. Error Log: SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Email Error
AR system 7.1 patch 7 for Email Engine Anyone know why the following errors in the stderr.log for email. Error Log: SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Users can not select Assignee after ITSM upgrade from 7.0.02 to 7.0.03 patch 7
Hi All, We are running arsytem 7.1 patch 7 ITSM now 7.0.03 patch 7. As an admin I can see all the assignee's and select them. As a normal user the menu is blank. [cid:image001.png@01CAC05A.73ED1F70] There is no one in the drop down list. I had to make the requestor ID public for the Support company/org and Group to public, now they can select those fields, but assignee menu is still blank. Anyone run into this when upgrading, I can not find anything in the patch about this. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.png
Re: WebService to get a count of Incidents by Priority
Thanks Joe, that is what I was thinking. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, March 01, 2010 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: WebService to get a count of Incidents by Priority ** Tim, Build a statistic form.. When an incident is created, workflow to look up the statistic form, and if a record for that customer does not exist, it creates a record, and the second part of the workflow, to set that statistic form with a total count of incidents that were raised for that customer.. Use a direct SQL to get that count.. Build a web service against this form, to retrieve the most current count.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tim Rondeau Sent: Monday, March 01, 2010 10:24 AM To: arslist@ARSLIST.ORG Subject: WebService to get a count of Incidents by Priority Importance: High ** ArSystem 7.1 patch 7 ITSM 7.0.2 Anyone set up a webservice to get count back of Incidents per customer. Jut want the count Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Performance issues
I am running this now, Thanks From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Simon Urquhart Sent: Friday, February 19, 2010 5:25 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issues ** Hi Tim, Have you tried running the performance analysis reports from Abydos Analyser ? This should highlight any problems with indexing on forms based on workflow qualifications and also unqualified queries that might be causing full table scans. Hope that helps. Kind regards, The Abydos Team. Tel: +44 (0)1582 400127 US Freephone: 866-635-4358 Fax: +44 (0)1582 450260 Email: i...@abydos-workflow.com Web: http://www.abydos-workflow.com Abydos Analyser - the quickest way to analyse, document, edit and graphically present workflow rules within BMC Remedy applications. Abydos Designer - the fastest and most efficient way to design, deploy, track and maintain IT or other business processes within BMC Remedy applications. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Performance issues
Arsystem 7.1 patch 7 ITSM suite, using SLM, CMDB, Change Management, Problem and Incident We are running SQL 2005 on windows 2003 server, plenty of CPU/disk and RAM. Looking for some feed back on how some have handled performance issues. We process about 400 changes a day and about 800 incidents a day. Just seems like this system can't handle it. DB timeouts, white screens all the time. DBA of course states no issues. In March we are moving to Oracle RAC, which will be 2 robust db servers. APP will still be on windows. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Performance issues
Me either, thanks I will run that again and see if I can get to the bottom of this. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, February 18, 2010 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: Performance issues ** Tim, That doesn't seem excessive to mewhenever I'm looking at performance issues I turn on SQL and API logging at the server and run the ARLogAnalyzer against them...it tells me which processes are taking to long and I tweak that workflow, indexes, etc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Thursday, February 18, 2010 11:43 AM To: arslist@ARSLIST.ORG Subject: Performance issues ** Arsystem 7.1 patch 7 ITSM suite, using SLM, CMDB, Change Management, Problem and Incident We are running SQL 2005 on windows 2003 server, plenty of CPU/disk and RAM. Looking for some feed back on how some have handled performance issues. We process about 400 changes a day and about 800 incidents a day. Just seems like this system can't handle it. DB timeouts, white screens all the time. DBA of course states no issues. In March we are moving to Oracle RAC, which will be 2 robust db servers. APP will still be on windows. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Help with parsing
Thanks Joe, I will try it out. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 29, 2010 11:33 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing ** My bad.. typed that in a hurry and meant trim when I typed pad.. LTRIM and not LPAD will trim all leading spaces.. David, thank you for catching that.. So it should read as.. LTRIM(SUBSTR($zfield$, STRSTR($zfield$, -)+1 )) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of David Sanders Sent: Friday, January 29, 2010 6:10 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing ** LTRIM ... David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.ukhttp://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 29, 2010 10:34 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing Tim, You mean you need all text after the occurrence of the first - (hyphen character) If so your function would look somewhat like (assuming that a field called zfield contains that text) LPAD(SUBSTR($zfield$, STRSTR($zfield$, -)+1 )) You do not need the second parameter for SUBSTR as you want it get everything after -. LPAD is added for an extra measure to remove all trailing blank spaces.. Hope this helps.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tim Rondeau Sent: Friday, January 29, 2010 5:12 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing ** I want test123, but could be anything, I want everything after the - From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 29, 2010 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing ** Tim, Do you mean you wanted to pick out only the string 123 from the whole string This is a test of parsing - test123 If so you can do that by a nested function use of SUBSTR with STRSTR.. How you use it purely depends on what really would be the contents of the entire dataset and what you need to pick out.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tim Rondeau Sent: Friday, January 29, 2010 4:31 PM To: arslist@ARSLIST.ORG Subject: Help with parsing ** Hi All, Cant think today? Trying to do some parsing, basically say I have the following line: This is a test of parsing - test123 I want to parse out only the 123 Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Help with parsing
Hi All, Cant think today? Trying to do some parsing, basically say I have the following line: This is a test of parsing - test123 I want to parse out only the 123 Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Help with parsing
I want test123, but could be anything, I want everything after the - From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 29, 2010 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing ** Tim, Do you mean you wanted to pick out only the string 123 from the whole string This is a test of parsing - test123 If so you can do that by a nested function use of SUBSTR with STRSTR.. How you use it purely depends on what really would be the contents of the entire dataset and what you need to pick out.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tim Rondeau Sent: Friday, January 29, 2010 4:31 PM To: arslist@ARSLIST.ORG Subject: Help with parsing ** Hi All, Cant think today? Trying to do some parsing, basically say I have the following line: This is a test of parsing - test123 I want to parse out only the 123 Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Checked Fixed Licenses
Hi All, Arsystem 7.1 patch 7 SQL 2005 Anyone have issue with assigning fixed application licenses like Incident Fixed User or Change fixed user license? Filter: CTM:PPG:Add_100_ChkLicenseFixed Keeps coming back then to: CTM:PPG:Add_105_NoFixed-E Saying that all fixed Incident User licenses are in use. We have none, seems like an out of box bug. Anyone ran into this? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Group Notifcations using DL's or something else
ARYSTEM 7.1 Patch 7 Looking into ways of cutting down group emails, maybe going out as a DL instead of one person at a time in that group. We are sending over 4 emails a day and a lot of this is group notification. This all goes through the notification tool. This is not ideal to send 100 emails out to all group members. Instead I want to send one. Anyone done this? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CMDB Change stuck in Change Pending - Processing
Running arsystem 7.1 Cmdb 2.0.1 patch 3 We have added several fields to the CMDB without issue, now the following is happening. Once I add a field to CMDB, this happens to the arsystem. Thu Dec 10 01:42:16 2009 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Dec 10 01:42:16 2009 Timestamp: Thu Dec 10 2009 01:42:16.9430 Thread Id: 4768 Version: 7.1.00 Patch 007 200904160530 Apr 16 2009 06:46:41 ServerName: mb-remapp01 Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 6895 RPC Call: 11 (EXP) RPC Queue: 390600 Client: User Remedy Application Service from Unidentified Client (protocol 12) at IP address 10.198.100.94 Form: Logging On: Code: c005 Operation: read Access Addr: 0x5c Stack Begin: Addr: 012011D4 Addr: 0124103F Addr: 0123792C Addr: 0149FE21 Stack End Thu Dec 10 01:42:16 2009 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Dec 10 01:42:16 2009 0xc005 Thu Dec 10 01:42:16 2009 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) [cid:image002.png@01CA797B.06AF71E0] [cid:image003.png@01CA797B.06AF71E0] Has anyone seen this issue. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image002.pnginline: image003.png
Re: CMDB Change stuck in Change Pending - Processing
Thank you From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Thursday, December 10, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Change stuck in Change Pending - Processing The version of CMDB you are on is incompatible with the version of ARS you're on. We had the same problem here. You'll need to contact BMC Support and have them help you clean up the meta-data that is now inconsistent, then upgrade/patch your CMDB. Some excerpts from my previous issue: -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Assignment Engine Dying
Arsystem 7.1 Patch 7 Looks like our assignment engine has been dying every day. Anyone have these issues? apsvcae.exe Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Assignment Engine Dying
Found this error, looks like it happens once a day: [08:19:20,11/22/09] AssignEng Category: AE-CHK-CONFIG - Could not register with the application command dispatcher. Terminating AE Service. [08:19:20,11/22/09] AssignEng ** [08:19:21,11/22/09] AssignEng Initialized system. [08:19:21,11/22/09] AssignEng AR System Assignment Engine 7.1.00 Patch 007 200904080530 [08:19:21,11/22/09] AssignEng Initialized RPC and Winsock. [08:19:21,11/22/09] AssignEng Initialized access to AR system. [08:19:21,11/22/09] AssignEng Service status updated to RUNNING. [08:19:21,11/22/09] AssignEng Found pending command form. [08:19:21,11/22/09] AssignEng Initialized. Entering message processing loop. Arsystem 7.1 Patch 7 Looks like our assignment engine has been dying every day. Anyone have these issues? apsvcae.exe Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Performance Issues with 7.1 Patch 7
Saby, We are running SQL 2005 also.Things seem better since then, but it was a bad week From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes Sent: Friday, October 02, 2009 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 ** Hi Tim, Not sure what DB you are using. But have you checked for locks at the db level? We had a similar issue and the error we were getting was mis-leading and pointing us to the plugins, when infact it was locks at the db levels for the tables that the plugin was accessing that was slowing/timing out operations. We are running ARS 7.1 P5 with ITSM 7.0.3 Patch 7 (server groups) on a windows server with SQL Server 2005 db on the backend. Saby From: Tim Rondeau timothy.rond...@phaseforward.com To: arslist@ARSLIST.ORG Sent: Friday, October 2, 2009 10:18:34 AM Subject: Re: Performance Issues with 7.1 Patch 7 ** Everyone I don’t think it actually was email. I think the email errors, just because DB was too busy. Anyone have any other issues with the DB with this patch on windows? Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718 Sent: Friday, October 02, 2009 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Tim as per BMC's recommendation for performance tunning for email engine, please check the following setting in your emaildeamon.properties file and make the neccessary changes. You will experience a HUGE performance boost. Change the following entries in the emaildeamon.properties file from 100 to 200: com.remedy.arsys.emaildaemon.IncomingConnectionRecycleSize=200 com.remedy.arsys.emaildaemon.IncomingMessagesQueueSize=200 com.remedy.arsys.emaildaemon.OutgoingConnectionRecycleSize=200 com.remedy.arsys.emaildaemon.SendEmailSetSize=200 Also change the following line item from true to false which will force email polling to seconds from Minutes. com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Thursday, October 01, 2009 11:13 PM To: arslist@ARSLIST.ORG Subject: Performance Issues with 7.1 Patch 7 Email ** Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault. The table is T.64 which is AR SYSTEM Email Messages. Anyone have performance issues with this version. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Performance Issues with 7.1 Patch 7
Everyone I don't think it actually was email. I think the email errors, just because DB was too busy. Anyone have any other issues with the DB with this patch on windows? Thanks Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718 Sent: Friday, October 02, 2009 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Tim as per BMC's recommendation for performance tunning for email engine, please check the following setting in your emaildeamon.properties file and make the neccessary changes. You will experience a HUGE performance boost. Change the following entries in the emaildeamon.properties file from 100 to 200: com.remedy.arsys.emaildaemon.IncomingConnectionRecycleSize=200 com.remedy.arsys.emaildaemon.IncomingMessagesQueueSize=200 com.remedy.arsys.emaildaemon.OutgoingConnectionRecycleSize=200 com.remedy.arsys.emaildaemon.SendEmailSetSize=200 Also change the following line item from true to false which will force email polling to seconds from Minutes. com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Thursday, October 01, 2009 11:13 PM To: arslist@ARSLIST.ORG Subject: Performance Issues with 7.1 Patch 7 Email ** Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault. The table is T.64 which is AR SYSTEM Email Messages. Anyone have performance issues with this version. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Performance Issues with 7.1 Patch 7 Email
Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault. The table is T.64 which is AR SYSTEM Email Messages. Anyone have performance issues with this version. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Performance Issues with 7.1 Patch 7 Email
Joe, Looking at it now, I don't think it was email.I think the errors in the log because database was too busy. Do you have 7.1 patch 7, we are running on windows? Seen any performance issues. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, October 02, 2009 12:02 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Tim, If the unprocessed emails in that form are not really important, then I would suggest to truncate the T64 and H64 and the email attachment tables T H and B table.. and the other relationship tables Then once you have the ball rolling again, make sure that a new email after being processed is being auto deleted. I do not remember offhand if its an escalation that deletes it periodically or if a filter deletes it after having processed the email. But whatever it is - if it fails to delete, you need to look into why. Maybe your error logs would tell you something? Joe From: Tim Rondeau timothy.rond...@phaseforward.com To: arslist@ARSLIST.ORG Sent: Thursday, October 1, 2009 11:12:48 PM Subject: Performance Issues with 7.1 Patch 7 Email ** Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault. The table is T.64 which is AR SYSTEM Email Messages. Anyone have performance issues with this version. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SLM Measurement Reports
Hi All, Arsystem 7.0.1 patch 2 SLM 7.0.02 Looking to run some SLM Measurement reports. Besides the ones out of the box. We have been having plenty of issues with trying to run anything off of the SLM Measurement. We basically created a join between the Help Desk and SLM Measurement to get the fields we want. Which are Svt Title, met/missed and Incident #, company. We made sure fields that need to be indexed have been, this basically brings our Database to a halt. Wondering if anyone has run into similar issues and how they have dealt with getting the data. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Upgraded from 7.0.1 to 7.1 Server Information missing on User Tool
Hi, I upgraded arsystem from 7.0.1 to 7.1 and since now you need to use the User tool for Server Information. When I go under: Ar System Administration Console System General - Server Information is blank This is through the 7.1 client. When I look at admin tool through 7.0.1, all info is there, is there something I am missing on this upgrade? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy Application Service
Hi, Arsystem 7.0.1 patch 2 ITSM suite We are looking to make sure requests from the Requestor Console come in from the user and not from the Remedy Application Service user. This functionality on the Changes comes in from the actual user when submitting via the requestor console. The Incidents however come from the Remedy Application Service as the submitter. Before I put changes into the workflow, I am wondering if there is some setting I am missing? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
PBM:Investigation and HPD:Associations
Hi, Arsystem 7.0.1 patch 2 ITSM 7.0.2 One of our users noticed that they get an error, I tested and also get the error. I noticed in the logs: [cid:image001.png@01CA0B76.9FEFA690] Checking INT:HPDPBM:PBI:CreateAssociations_140_PHAS`! (140) -- Passed -- perform actions 0: Push Fields Request Type01 (100211) = 2 Association Type01 (100208) = 3 Request Description01 (100206) = Testing Knowledgbase field Request ID02 (100205) = INC00291916 Request ID01 (100204) = PBI0184 Form Name02 (100203) = Form Name01 (100101) = PBM:Problem Investigation Status (7) = 1 $z1D_AssociationFormName$ is not getting filled in. Is this a known bug, has anyone seen this before. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.png
Re: PBM:Investigation and HPD:Associations
We just try to relate a Problem to an Incident. This occurs From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Thursday, July 23, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: PBM:Investigation and HPD:Associations Yes - we have that issue as well. There is a BMC defect, still open. Unfortunately I cannot find the defect ID at this time. Are you able to reproduce consistently? Can you detail the steps? From: Tim Rondeau timothy.rond...@phaseforward.com To: arslist@ARSLIST.ORG Date: 07/23/2009 08:24 AM Subject: PBM:Investigation and HPD:Associations Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi, Arsystem 7.0.1 patch 2 ITSM 7.0.2 One of our users noticed that they get an error,t I tested and also ge the error. I noticed in the logs: [cid:image001.png@01CA0B7C.E1C5B040] Checking INT:HPDPBM:PBI:CreateAssociations_140_PHAS`! (140) -- Passed -- perform actions 0: Push Fields Request Type01 (100211) = 2 Association Type01 (100208) = 3 Request Description01 (100206) = Testing Knowledgbase field Request ID02 (100205) = INC00291916 Request ID01 (100204) = PBI0184 Form Name02 (100203) = Form Name01 (100101) = PBM:Problem Investigation Status (7) = 1 $z1D_AssociationFormName$ is not getting filled in. Is this a known bug, has anyone seen this before. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.png
Re: PBM:Investigation and HPD:Associations
Exactly what happens with me, error does not always occur. I use the link on the left of the Incident and through relationship tab. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Thursday, July 23, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: PBM:Investigation and HPD:Associations And is this using the process flow bar or the relationships tab? This error does not present in our system for every relationship from INC to Problem and we have been unable to reproduce 100%. From: Tim Rondeau timothy.rond...@phaseforward.com To: arslist@ARSLIST.ORG Date: 07/23/2009 09:04 AM Subject: Re: PBM:Investigation and HPD:Associations Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** We just try to relate a Problem to an Incident. This occurs From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Thursday, July 23, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: PBM:Investigation and HPD:Associations Yes - we have that issue as well. There is a BMC defect, still open. Unfortunately I cannot find the defect ID at this time. Are you able to reproduce consistently? Can you detail the steps? From: Tim Rondeau timothy.rond...@phaseforward.com To: arslist@ARSLIST.ORG Date: 07/23/2009 08:24 AM Subject: PBM:Investigation and HPD:Associations Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi, Arsystem 7.0.1 patch 2 ITSM 7.0.2 One of our users noticed that they get an error,t I tested and also ge the error. I noticed in the logs: [cid:image001.png@01CA0B7D.54A22350] Checking INT:HPDPBM:PBI:CreateAssociations_140_PHAS`! (140) -- Passed -- perform actions 0: Push Fields Request Type01 (100211) = 2 Association Type01 (100208) = 3 Request Description01 (100206) = Testing Knowledgbase field Request ID02 (100205) = INC00291916 Request ID01 (100204) = PBI0184 Form Name02 (100203) = Form Name01 (100101) = PBM:Problem Investigation Status (7) = 1 $z1D_AssociationFormName$ is not getting filled in. Is this a known bug, has anyone seen this before. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.png
People Form Open Ticket Count
Hi everyone, We are using the auto assignment on Incidents and I noticed people count of open Incidents is like 246000, in reality they have only 17 open Incidents and no changes. Does anyone know of a bug with this Open Ticket Count on the people form? We are running 7.0.1 with patch 2 on windows. [cid:image001.png@01C9F977.0B3C3790] Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.png
CPU spike 100%
Hi All, Getting CPU spike of 100% consitantly. Restart stays fine and then goes up to 100% again. We are on Arserver 7.1 patch 2. Windows 2003. I noticed an SLM patch for 7.1 patch 3 fixes a loop for next Business Time Get Next window. Has anyone had this issue on 7.0.1 and how did they resolve. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Looking for best way to upgrade from 7.0.1 to 7.1.0
Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2upgrade to 7.0.3 patch 7 Problem - 7.0.2upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CRQ's Assignment
Running ars 7.0.1 patch 2 on SQL 2005, ITSM Currently having issues which only happens now and then, but causes issues. Basically a Change Request is assigned to a group or individual, but it looks like to that person it really is not assigned to there group or that person. I found CHGImpGroup is null so an active link sets all the fields, which basically sets them to null. I go in and manually reassign to that group and everything is fine. Wondering if anyone else ran into this and if there was a fix that is out there, seems to be out of box issue. Before I go fixing on my own, Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SLM Met
Hi All, Trying to find out if there is a way to keep met/Missed SLA's. Even though the term and condition has changed, if any have been met/missed prior I want them to stay. If they are In Process then I understand them dropping off. Basically I have an SLA that applies to all priorities except one LOW. I don't want this SLA to get attached if the priority is LOW. Issue is when Ticket is set to Low. Anyone do anything like this. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
