you there

[Troy Sasso]

well whats going on are you still working at the same place I want to tell you 
about something http://bit.ly/dtiXI5 my mom swears by this every night I go out 
to eat now honestly you should do this
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Re: LDAP Integration with AR Server

[Troy Sasso]

Has anyone seen the ARERR 100 issue with Vendor form integration?






--- On Thu, 7/17/08, Rick Cook <[EMAIL PROTECTED]> wrote:

> From: Rick Cook <[EMAIL PROTECTED]>
> Subject: Re: LDAP Integration with AR Server
> To: arslist@ARSLIST.ORG
> Date: Thursday, July 17, 2008, 1:56 PM
> Are you integrating LDAP with ITSM 7?  If so, you will want
> to have an
> intermediate form of your own construction into which to
> push the data from
> LDAP.  Then you can check the data for accuracy,
> requirements of ITSM, and
> do any formatting you need, etc., and THEN push from that
> form into the
> People form.
> 
> Rick
> 
> On Thu, Jul 17, 2008 at 1:45 PM, sivarama velicheti
> <[EMAIL PROTECTED]>
> wrote:
> 
> > **
> >  Hi there,
> >
> > Thanks for your help replying to my question.
> I have filled the
> > ARDBC configuration form (not the AREA LDAP
> Configuration), and was able to
> > create a vendor form and access the data. But now
> comes one more hurdle.
> >
> >  i) How do I populate the User form with the details
> of the vendor form. I
> > have been returned all the Users in the system. How do
> I populate the user
> > form with only the details of only the people who
> would be accessing
> > remedy??
> >
> > ii) Will populating the user form populate the People
> form as well??
> >
> > Thanks
> > Siva
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> "Where the Answers Are"
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Re: SRM Approval Question

[Troy Sasso]

Drew,

How did you build the mapping in the Approval Mappings form or from the SRD??

Was the SRD ever in a status of "Deployed" before you attempted to create this 
SRD Approval?  If so, try creating a new SRD (test) and re-do the approval 
mapping.

Also,
1.  Make sure the Approval is listed as Group on the Approval Mappings form
2.  Make sure the SR Definition is set for Approval.  On the Approval Tab, what 
option have you selected; 'Set using Approval Engine, Individuals'? --> Try 
setting the options to Catalog Manager.  I'm assuming that you are assigned to 
this Role.
3.  Maybe try switching the Approval mapping to Individual for this specific 
SRD then see if the approval shows up.


Let me know,

Troy Sasso








--- On Tue, 7/15/08, Drew Shuller <[EMAIL PROTECTED]> wrote:

> From: Drew Shuller <[EMAIL PROTECTED]>
> Subject: SRM Approval Question
> To: arslist@ARSLIST.ORG
> Date: Tuesday, July 15, 2008, 8:55 AM
> Hello listers!
> 
> I've created a Service Request Definition in Pending
> status and added some 
> Approvers. One of them is called SGP0003|SRD Approver,
> so it's a 
> support group. On the People form, I added the functional
> Support Group 
> role of SRD Approver to my own record. Then I logged in
> again.
> 
> But I can't see that approval request when I go to
> Approval Central. The 
> only approvals listed are those that I created for myself -
> not for the 
> SRD Approver group. How can I find that one?
> 
> Thanks in advance.
> 
> Drew
> Tulsa, OK
> 
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Re: Crystal Reports don’t display

[Troy Sasso]

Dwayne,

Did any of the custom form permissions change by chance?  I've had this happen 
in past where the CR runs perfectly.  But when added and run from an entry in 
the WUT Report form, shows a blank screen.  This turned out to be related to 
permissions on the custom form anf form fields.

Or, have any of your ARServer settings, ODBC settings changed since Friday?


Troy

--- On Tue, 7/15/08, Dwayne Martin <[EMAIL PROTECTED]> wrote:

> From: Dwayne Martin <[EMAIL PROTECTED]>
> Subject: Crystal Reports don’t display
> To: arslist@ARSLIST.ORG
> Date: Tuesday, July 15, 2008, 7:54 AM
> Dear List,
> 
> We have a CallEntry form with four buttons.  Each button
> calls its own Active Link, which displays its own Crystal
> Report for that particular entry.  Each Crystal Report is
> attached to a “Report” form entry.
> 
> Friday all four of them worked.  Yesterday (and still
> today) one of the reports refused to display.  You could
> click the button and the hour glass would appear for a few
> seconds, but no report.  In Mid-Tier it displays a blank
> white page.  The report still displays in Crystal itself,
> including the same entries that won’t display in Remedy. 
> 
> 
> The question is, Is the problem in the Crystal Report, or
> the “Report” entry?  
> 
> If I try the CR in a different “Report” entry that did
> display, it doesn’t display there either.  On the other
> hand, if I attach a Crystal Report that displays in other
> “Report” entries, to this “Report” entry, it
> doesn’t display.   It looks like both the Crystal Report
> AND the “Report” entry have gone bad.  ( I also have
> another “Report” entry that doesn’t work for no
> apparent reason no matter what Crystal Report I attach to
> it.)
> 
> The workflow.log is identical for the reports that display
> and don’t display.  
> 
> The “Report” entries that work and those that don’t
> are identical except for Report Name and Report Set Name.
> 
> I am running as Administrator, so there shouldn’t be any
> permissions issue.
> 
> I am totally stumped.  Any suggestions?
> 
> (ARS and WUT 7.1 patch 3, CR IX, RH Linux server, Oracle
> 10.2 db)
> 
> Dwayne Martin
> James Madison University




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Re: LDAP Problem with vendor form

[Troy Sasso]

Try to plug your values into the following tool first.

Softerra LDAP Browser.  

http://www.ldapbrowser.com/

I've always used this as a prep to an AD or LDAP read for Remedy.  The Softerra 
tool is free and builds the URL for you.  Once you connect via Softerra and are 
happy with what you see, simply copy/paste the URL from softerra into the 
Vendor form and presto.

But, before you can plug this into Remedy, make sure you configure ARDBC 
properly.

Troy





--- On Mon, 7/14/08, Leonard Neely <[EMAIL PROTECTED]> wrote:

> From: Leonard Neely <[EMAIL PROTECTED]>
> Subject: Re: LDAP Problem with vendor form
> To: arslist@ARSLIST.ORG
> Date: Monday, July 14, 2008, 10:44 AM
> Also, if Norm's suggestions don't resolve your issue
> (correct those
> first), You may want to check your default Plugin Server
> timeout. 
> 
> How many LDAP records do you expect to be returned via your
> vendor form?
> If it is a large amount, your Plug-In server may be timing
> out before it
> can load the connector and related tables. In this case,
> you may need to
> set the Default Plugin Server timeout to a higher value. I
> think the
> default is 60 seconds. We had a similar issue, where we had
> over 100K
> LDAP records, and had to set the timeout to 500 before we
> could even
> create the vendor form.
> 
> Also, what's your platform/version, etc.
> 
> HTH
> 
> Leonard Neely
> 
>  
> 
> -Original Message-
> 
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG
>  ] On Behalf Of
> Kaiser Norm E CIV USAF 96 CS/SCCE
> 
> Sent: Monday, July 14, 2008 10:09 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: LDAP Problem with vendor form
> 
> Two things:
> 
> First, if you're using ARDBC, you don't need to
> fill out the AREA config
> info. Second, your LDAP connection string has spaces in it
> which is
> probably goofing up the connection.
> 
> -Original Message-
> 
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG
>  ] On Behalf Of
> manu_alcala
> 
> Sent: Monday, July 14, 2008 12:04 PM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: LDAP Problem with vendor form
> 
> Hi everyone!
> 
> I'm trying to connect with a LDAP server and I have a
> problem when I try
> to create the vendor form: The steps I have followed to
> configure LDAP
> are:
> 
> 1- Configure AREA LDAP form with the following:
> 
> hostname: ldapdes.corp
> 
> port: 389
> 
> blind user: aplmiro
> 
> blind password: 
> 
> user base: o=Grupo Santander, o=Grupo Santander user search
> filter:
> BSalias=$\USER$ group membership: none
> 
> 2- Configure ARDBC LDAP form with the correct settings.
> 
> 3- Try to create the vendor form; but i have nothing in the
> available
> form. I type ARSYS.ARDBC.LDAP and in the available table i
> type
> ldap://ldapdes.corp/o=Grupo Santander,o=Grupo
> Santander??sub?
> 
> (objectclass=user) but nothing is loaded and the conector
> is not found.
> 
> I have created a vendor form "empty" and one time
> created i type in the
> form properties (in vendor information tab) the previous
> settings
> (ARSYS.ARDBC.LDAP and ldap://ldapdes.cor.) but any
> times show a
> message of incorrect sintax of Base DN... or can't
> connect to the LDAP
> URL... or the connector doesn't exist...
> 
> I don't know what i have to do to configure the vendor
> form properly
> because the settings in the AREA LDAP and ARDBC LDAP are
> correctly...
> 
> Please help me!
> 
> Thank you forward!!!
> 
> 
> 
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Re: Risk Level inconsistency within Change Management 7.0.01 and Approval Engine 7.0.01

[Troy Sasso]

HI folks,

Believe it or not.  This is a documented bug for 7.0x.  I came by this back in 
June of 07.  The Values in the Change tool are opposite those in the Approval 
engine.  

If I remember correctly...
A change was made to the Risk level values just before product release and was 
not updated in the documentation.  The developers had found that the values 
that had been used either for change or approval did not allow for expansion of 
the Risk values.  So, they reversed the values in one portion of the tool and 
not the other.  

I'm searching for the documenation and SW# now and hope to have a more solid 
explanation/answer for you in about an hour.


Troy




--- On Fri, 7/11/08, cpbergie <[EMAIL PROTECTED]> wrote:

> From: cpbergie <[EMAIL PROTECTED]>
> Subject: Re: Risk Level inconsistency within Change Management 7.0.01 and 
> Approval Engine 7.0.01
> To: arslist@ARSLIST.ORG
> Date: Friday, July 11, 2008, 10:39 AM
> I have just run across this problem.  Did you find a
> solution?
> 
> 
> 
> Melanie Snayer-2 wrote:
> > 
> > Hey there listeners
> > 
> > I have found that the Risk Levels within the Change
> Management Module
> > V7.0.01 and the Approval Engine V7.0.01 are
> inconsistent. In Change
> > Management the highest Risk Level is 5 and the lowest
> is 1 but in the
> > Approval Engine the highest Risk Level is 1 and the
> lowest is 5. This is
> > causing the approval mappings not to work as expected.
> > 
> > Has anyone come across this little bug? Any ideas as
> to how to get around
> > this?
> > 
> > Regards
> > Mel
> > 
> >
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> > 
> > 
> 
> -- 
> View this message in context:
> http://www.nabble.com/Risk-Level-inconsistency-within-Change-Management-7.0.01-and-Approval-Engine-7.0.01-tp13248382p18409087.html
> Sent from the ARS (Action Request System) mailing list
> archive at Nabble.com.
> 
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Re: "Old School" ARS developer

[Troy Sasso]

Ray, call me.  Look forward to hearing from you.

Troy Sasso.
954-609-2358




--- On Thu, 7/10/08, Ray Gellenbeck <[EMAIL PROTECTED]> wrote:

> From: Ray Gellenbeck <[EMAIL PROTECTED]>
> Subject: "Old School" ARS developer
> To: arslist@ARSLIST.ORG
> Date: Thursday, July 10, 2008, 1:51 PM
> I haven't been monitoring the list for a while but am
> glad to see it alive and thriving through all the changes
> this past decade and more.
> 
> I've been in the Remedy game since version 3.x twelve
> years ago.
> 
> I used to carry a RAC certification during the Lenny era,
> but have not kept it current (nor needed it).  Folks know
> me by my work.
> 
> Custom builds, integrations, data migrations, reporting,
> designing.
> 
> I'm not a Java jockey, a C cruncher or a Perl scripter,
> but I can read and understand them all if customizations are
> needed.
> 
> 
> I'm from the midwest but currently based out of San
> Diego.
> 
> There is no snow, low humidity, high % sunny days and few
> bugs.  Enough said.
> 
> I'd prefer to stay here, but am open to other options
> for the right fit.
> 
> I'm single (with pet) and willing to travel both
> locally and globally with my US Passport.
> 
> Past considered engagements included military commands in
> Iraq, so yes, I'm serious about willingness to travel
> abroad.
> 
> I'm used to traditional W-2 employment with benefits
> but am open to contracting if the details make good sense.
> 
> 
> A resume can be had anytime at
> http://ray.gellenbeck.com/resume.doc
> 
> I answer my phone between 8am pacific and 4pm pacific, but
> only if I'm not busy.  If I don't answer, please
> leave a message and email the details as well.
> 
> Thank you for your time.
> 
> Raymond H. "Remedy Ray" Gellenbeck
> [EMAIL PROTECTED]
> 
> 
> 
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Anyone out there running AR Server 7.x on DB2?

[Troy Sasso]

Hi everyone,

I'd like to ask if anyone out there is running Windows
2003 SP2, ARServer 7.0.1 patch 6, ITSM 7.0.1 patch 6
on a remote DB2 DB.

Could you respond to my email?

Thanks in advance.

Troy


  

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Re: IM 7: Do you have this filter? INT:HPDSLM:INC:SetSLMTableParameter_100

[Troy Sasso]

Hi guys,

Sorry for the old post reply.  But, is this missing
filter a part of the problem with Records NOT being
deleted properly from SYS:Action when using SLM??


Thanks,


Troy



--- "Carpenter, Michael" <[EMAIL PROTECTED]>
wrote:

> 
> I am in the process of installing a server from
> scratch and this is what
> I observed:
>  
> (AR System Server 7.1.00)
> After installing IM, PM, CM 7.0.02, there were no
> INT:HPDSLM:* filters
> After installing SLM 7.0.03 and the AR System
> Integrations, there were
> 17  INT:HPDSLM:* filters installed, but not the
> filter in question
> After installing ITSM Patch 006, the
> "INT:HPDSLM:INC:SetSLMTableParameter_100" filter
> showed up
>  
>  
> Michael
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt
> Ferrigno
> Sent: Thursday, November 08, 2007 1:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: IM 7: Do you have this filter?
> INT:HPDSLM:INC:SetSLMTableParameter_100
> 
> 
> ** 
> I have it OOTB, IM 7.0.1 patch 003
> 
> 
>  
> On 11/8/07, Rabi Tripathi <[EMAIL PROTECTED]>
> wrote: 
> 
>   If you have Incident Management 7, can you tell me
> if
>   you have this out of box filter or not?
>   INT:HPDSLM:INC:SetSLMTableParameter_100 
>   
>   And tell me your IM version/patch. Mine is 7.0.2
> p5.
>   
>   I'm told it's supposed to be there, but my
>   installation doesn't have it. This is related to
>   'SLMLookupTblKeyword' field on incidents being 
>   blank...issue I reported recently.
>   
>   Thanks.
>   
>   __
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Re: HELP - Auto-relate People to Assets

[Troy Sasso]

I've done it the same way Roger is describing with
great results.

You'll have to make sure you have the common element
to relate form CI to person though.


Troy

--- Roger Justice <[EMAIL PROTECTED]> wrote:

> I was able to create custom workflow that used the a
> new field I added to the Base Element called Asset
> Owner that held the users login ID that was the same
> as the Remedy login ID. I created a filter on create
> that used the appropriate data to populate the
> AST:AssetPeople.
> 
> 
> -Original Message-
> From: Eli Schilling <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tue, 11 Dec 2007 2:37 pm
> Subject: HELP - Auto-relate People to Assets
> 
> 
> 
> Hello and thank you for taking the time to read my
> post!
>  
> In my current environment we are using EIE and Recon
> Engine to bring data from 
> Config Management 7.x into ITSM 7.  All of this
> works great; I get my machines, 
> components, apps and people (and by people I mean
> last logged on user).  During 
> the process it also creates the person to machine
> relationship in the 
> BMC.CORE:BMC_BaseRelationship form.
>  
> The problem I'm having is that, on the Incident
> Management form, the Customer 
> CI's table points to AST:AssetPeople_AssetBase
> (which is a join of AST:People 
> and BMC.CORE:BMC_BaseElement).  And the only way to
> get records into this join 
> form is to manually relate a person to a CI from the
> AST:ComputerSystem form.
>  
> Is there a documented method of either adding jobs
> into the EIE or Recon Process 
> to create these relationship records in the
> appropriate location or is there a 
> documented method of "configuring" the table on the
> IM form to look at 
> BMC.CORE:BMC_BaseRelationship?  And the reason I say
> "configure" is because the 
> table qualification is external and uses server
> variables that are set when you 
> open the form HPD:Help Desk.
>  
> Thanks in advance!
>  
> Eli
> 
>
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Mid-tier timestamps off by Eastern minus 4 hours...

[Troy Sasso]

Hi everyone, hope you are all doing well.

I've come across the Mid-tier timestamp bug, I know it
was a posting back in August, I'm not sure if anyone
found out how to resolve it though.

My Win2003 servers are set to Eastern and I'm NOT
using a Preference Server.  

When a user attempts to display any timestamp in
Mid-tier it displays Eastern minus 4 hours.  I'm
assuming this is a Java file issue within the Mid-tier
local directories since I'm running the latest RKM on
this machine without issues.


Thanks,

Troy




  

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Midtier error; ARERR 9215

[Troy Sasso]

Hello all,

AR mid-tier 7.x on Win2003, Tomcat 5.5

Users are being presented with the login screen, when
they try to login, they see ARERR 9215.  The Mid-tier
config tool works perfectly though.

Not a lot of reading material out there on this one. 
I know a lot of others have seen this, how did you get
by it?

Thanks.

Troy



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License tracking and reporting

[Troy Sasso]

Hi everyone,

Other than the Admin console and User interface in AR
7.x to manage Licenses.  

Is there a slick way to report on the differing types
of ITSM licenses applies to users?

Thanks,


Troy


  

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Re: SRMS Error in ITSM 7

[Troy Sasso]

What about the Roles of the Suport people within your
user form?

I know this is basic, but, have you assigned the Role
of Work Order Manager to anyone and then assigned them
to a Group?

After my install, these are the two main things that I
did in order to fix the issue you are facing.

Let me know.


--- Matthew Perrault <[EMAIL PROTECTED]>
wrote:

> Troy,
> Thanks for the response.
> I've already checked that and there is already a
> record for Work Order
> Manager (not one for Work Order Assignee though) and
> it is set up
> correctly.
> 
> Thanks,
> Matt
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
> Sent: Monday, September 24, 2007 8:43 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: SRMS Error in ITSM 7
> 
> I've seen this.  
> 
> Go to the Application Admin console.  Then click on
> the 'Assignment link'.  Make sure you have an
> Assignment record setup for the WorkOrder module. 
> Then, when you have it setup, look at the radio
> buttons along the bottom right hand side of the
> record
> and ensure the "Work Order Manager' radio button is
> selected.
> 
> 
> 
> 
> --- Matthew Perrault <[EMAIL PROTECTED]>
> wrote:
> 
> > All,
> > 
> > First question: Is anyone out there using SRMS in
> > ITSM 7?
> > 
> >  
> > 
> > If you are here's my issue:
> > 
> > I set up a Work Order Template and a Task Template
> > and associated the
> > Task Template to the Work Order Template.
> > 
> > Yet when I try and use the Request I get the
> > following error:
> > 
> > Error Code: 1440853
> > 
> > ARCreateEntry - No work order manager group could
> be
> > found. Manually
> > select a group from the menus. If no group with an
> > individual in the
> > functional role of work order manager is defined,
> > notify your System
> > Administrator.
> > 
> >  
> > 
> > I looked at the Work Order and Task Templates and
> > they have the correct
> > Support Group set as the Assignee. That Support
> > Group has me as well as
> > one other person set as the Work Order Manager.
> > 
> > I have looked at everything and it looks correct. 
> > 
> > Any thoughts on what might be causing this?
> > 
> >  
> > 
> > ARS 7.0.1 Patch 4
> > 
> > ITSM 7.01 Patch 4
> > 
> > MS Sql Server 2000
> > 
> > Microsoft 2003
> > 
> >  
> > 
> > Thanks,
> > 
> > Matthew
> > 
> > __20060125___This posting was
> > submitted with HTML in
> > it___
> > 
> >
>

> ___
> > UNSUBSCRIBE or access ARSlist Archives at
> > www.arslist.org ARSlist:"Where the Answers Are"
> > 
> 
> 
> 
> 
> 
>
>

> 
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Re: SRMS Error in ITSM 7

[Troy Sasso]

I've seen this.  

Go to the Application Admin console.  Then click on
the 'Assignment link'.  Make sure you have an
Assignment record setup for the WorkOrder module. 
Then, when you have it setup, look at the radio
buttons along the bottom right hand side of the record
and ensure the "Work Order Manager' radio button is
selected.




--- Matthew Perrault <[EMAIL PROTECTED]>
wrote:

> All,
> 
> First question: Is anyone out there using SRMS in
> ITSM 7?
> 
>  
> 
> If you are here's my issue:
> 
> I set up a Work Order Template and a Task Template
> and associated the
> Task Template to the Work Order Template.
> 
> Yet when I try and use the Request I get the
> following error:
> 
> Error Code: 1440853
> 
> ARCreateEntry - No work order manager group could be
> found. Manually
> select a group from the menus. If no group with an
> individual in the
> functional role of work order manager is defined,
> notify your System
> Administrator.
> 
>  
> 
> I looked at the Work Order and Task Templates and
> they have the correct
> Support Group set as the Assignee. That Support
> Group has me as well as
> one other person set as the Work Order Manager.
> 
> I have looked at everything and it looks correct. 
> 
> Any thoughts on what might be causing this?
> 
>  
> 
> ARS 7.0.1 Patch 4
> 
> ITSM 7.01 Patch 4
> 
> MS Sql Server 2000
> 
> Microsoft 2003
> 
>  
> 
> Thanks,
> 
> Matthew
> 
> __20060125___This posting was
> submitted with HTML in
> it___
> 
>
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Re: AR 7.0.1 Windows 2003 install on a remote DB2 database

[Troy Sasso]

Hi Tony,

Thanks.  Unfortunately, the installer options under
the DB2 section do not allow for the password to be
entered for AR 7.0.1, just the Username.  



Troy





--- Tony Worthington <[EMAIL PROTECTED]>
wrote:

> We always ran into issues using a non-default
> password -- even after the 
> installer started letting you specify your own.  It
> would crap out at 
> various stages, depending on the version and patch
> level.  We're on Orcale 
> though, so it might not be applicable.
> 
> Why not use the defaults, and change them after
> you're installed?
> 
> :-)
> 
> 
> -- 
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
> 
> 
> 
> Troy Sasso <[EMAIL PROTECTED]> 
> Sent by: "Action Request System discussion
> list(ARSList)" 
> 
> 09/21/2007 11:10 AM
> Please respond to
> arslist@ARSLIST.ORG
> 
> 
> To
> arslist@ARSLIST.ORG
> cc
> 
> Subject
> AR 7.0.1 Windows 2003 install on a remote DB2
> database
> 
> 
> 
> 
> 
> 
> Hi everyone,
> 
> We're running into issues on our base AR install
> with
> the script wanting to utilize the ARAdmin username
> and
> AR#Admin# password to build the ARSystem tablespace
> on
> DB2.
> 
> When we built this on HP Unix we were able to
> manipulate the arinstall.sh and force the use of
> another username ie: ARS and a password that had no
> #
> characters in it.
> 
> How do we get around this with the Windows AR
> install
> script for DB2??
> 
> 
> Thanks!!
> 
> Troy
> 
> 
>  
>

> Boardwalk for $500? In 2007? Ha! Play Monopoly Here
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> for today's economy) at Yahoo! Games.
>
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> 
> 
>
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AR 7.0.1 Windows 2003 install on a remote DB2 database

[Troy Sasso]

Hi everyone,

We're running into issues on our base AR install with
the script wanting to utilize the ARAdmin username and
AR#Admin# password to build the ARSystem tablespace on
DB2.

When we built this on HP Unix we were able to
manipulate the arinstall.sh and force the use of
another username ie: ARS and a password that had no #
characters in it.

How do we get around this with the Windows AR install
script for DB2??


Thanks!!

Troy


   

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Re: AR 7.0.1 on Windows 2003 Server and SP2

[Troy Sasso]

Why isn't that statement on the cover page to the
Compatibility Matrix??  :<)  Kidding.  

Thanks David.


Troy


--- "Easter, David" <[EMAIL PROTECTED]> wrote:

>  
> > Is there a specific reason why BMC is not
> mentioning Windows 2003 SP2
> 
> It is expected that a vendor will retain full
> backwards compatibility
> with existing major or minor versions of an
> operating system when
> releasing maintenance releases, service packs,
> patches or other similar
> level of changes.  Unless otherwise stipulated by
> written communication
> from BMC Software, such maintenance level changes
> are by default
> supported and do not require further certification
> from BMC.
> 
> Thanks,
> 
> -David J. Easter
> Sr. Product Manager, Service Management Business
> Unit
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses
> of action expressed
> in this E-mail do not necessarily reflect those of
> BMC Software, Inc.
> My voluntary participation in this forum is not
> intended to convey a
> role as a spokesperson, liaison or public relations
> representative for
> BMC Software, Inc.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
> Sent: Friday, September 14, 2007 9:08 AM
> To: arslist@ARSLIST.ORG
> Subject: AR 7.0.1 on Windows 2003 Server and SP2
> 
> Hello all,
> 
> Is there a specific reason why BMC is not mentioning
> Windows 2003 SP2 in
> the compatibility matrix or any Windows patch for
> that matter?
> 
> How is it running for those of you that have built
> AR 7.x on Win2003
> with SP2?
> 
> Thanks,
> 
> Troy
> 
> 
>  
>

> 
> Catch up on fall's hot new shows on Yahoo! TV. Watch
> previews, get
> listings, and more!
> http://tv.yahoo.com/collections/3658 
> 
>

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Re: AR 7.0.1 on Windows 2003 Server and SP2

[Troy Sasso]

Thanks Joe!!


--- Joe D'Souza <[EMAIL PROTECTED]> wrote:

> Ran that configuration at more than 2 sites with no
> problems.. let me
> rephrase that - with known problems :-) These
> problems however are platform
> independent for the most part some of them
> recognized as software bugs.
> 
> Joe
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Troy Sasso
> Sent: Friday, September 14, 2007 12:08 PM
> To: arslist@ARSLIST.ORG
> Subject: AR 7.0.1 on Windows 2003 Server and SP2
> 
> 
> Hello all,
> 
> Is there a specific reason why BMC is not mentioning
> Windows 2003 SP2 in the
> compatibility matrix or any Windows patch for that
> matter?
> 
> How is it running for those of you that have built
> AR 7.x on Win2003 with
> SP2?
> 
> Thanks,
> 
> Troy
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.487 / Virus Database: 269.13.19/1008 -
> Release Date: 9/14/2007
> 8:59 AM
> 
>
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AR 7.0.1 on Windows 2003 Server and SP2

[Troy Sasso]

Hello all,

Is there a specific reason why BMC is not mentioning
Windows 2003 SP2 in the compatibility matrix or any
Windows patch for that matter?

How is it running for those of you that have built AR
7.x on Win2003 with SP2?

Thanks,

Troy


  

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SLM 7.0.3 - Service Target 'Stop When' qualifications not working.

[Troy Sasso]

Hello all,

I've been running SLM 7.0.3 for a month now with SLA's
in place that are working quite well based on the OOB
'Incident Resulution' templates for Measurement.

But, as soon as I try modify the 'Stop When'
qualaifcation, things break.  The Service Target will
remain as 'In Process' no matter what I do.  This
takes place for Service Target qualifications using
the templates or using non-template qualifications.

The 'Start When' logic seems fine and attaches
whenever I want.  This problem only exists on the
stop.

Has anyone come accross this?


Troy


   
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SLM 7.0.3 Plugin install issue

[Troy Sasso]

Hello all,

See below.  I've installed SLM 7.0.3 on HP-UNIX, the
install was a success, but, when it came to the
'plugin' install I get the below message, anyone seen
this??;

**
(root) # ./setupHP11.bin -is:javahome /opt/java1.4/
 
 
  
  Initializing InstallShield Wizard
  Verifying JVM..  
rm: java not removed.  Text file busy
rm: directory PA_RISC2.0 not removed.  Directory not
empty
rm: directory bin not removed.  Directory not empty
rm: libjava.sl not removed.  Text file busy
rm: libverify.sl not removed.  Text file busy
rm: libzip.sl not removed.  Text file busy
rm: libhpi.sl not removed.  Text file busy
rm: directory native_threads not removed.  Directory
not empty
rm: libjvm.sl not removed.  Text file busy
rm: directory server not removed.  Directory not empty
rm: directory PA_RISC2.0 not removed.  Directory not
empty
rm: directory lib not removed.  Directory not empty
rm: directory _bundledJRE_ not removed.  Directory not
empty
rm: directory /tmp/istemp20590207095818 not removed. 
Directory not empty
 
 
 This application requires a Java Run Time Environment
(JRE)
  to run. Searching for one on your computer
was not successful.
  Please use the command line switch
-is:javahome to specify 
  a valid JRE.  For more help use the option
-is:help.







   

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Re: Can anyone recommend a Remedy partner?

[Troy Sasso]

I second the motion for RIGID Systems.


--- Marc Simmons <[EMAIL PROTECTED]> wrote:

> Alan,
> 
> Give RIGID Systems a call.  The person I know there
> is Rebecca Hamilton.
> You can reach her at:
> 
> [EMAIL PROTECTED] .  Tell her that Marc
> Simmons sent you.
> 
> Marc
> 
> 
> On 7/25/07, Nicoll, Alan <[EMAIL PROTECTED]>
> wrote:
> >
> > **
> >
> > We are willing to go outside for a solution for
> our problem getting the
> > Remedy api libraries compiled for Solaris on X86. 
> Can anyone recommend a
> > partner they've worked with that has supplied a
> single application without
> > trying to take over their whole system?
> >
> >
> >
> > *Alan E (Nick) Nicoll*
> >
> > *DocuSP Problem System Administrator*
> >
> > Xerox Corporation
> >
> > Xerox Centre Drive, MS: ESC1-615
> >
> > El Segundo, CA 90245
> >
> > Phone 310 333-5081  Internal 8*823-5081
> >
> > Fax 310 333-6898
> >
> > [EMAIL PROTECTED]
> >
> >
> >
> > *XEROX*
> >
> > Technology   Document Management   Consulting
> Services
> >
> >
> >
> > www.xerox.com
> >
> >
> >
> > This email and any files transmitted with it are
> confidential and intended
> > solely for the use of the addressee. If you have
> received this email in
> > error please delete it. Any views or opinions
> presented in this email are
> > solely those of the sender and do not necessarily
> represent those of Xerox
> > Corporation. Finally, the recipient should check
> this email is authentic and
> > examine it for the presence of viruses. Xerox does
> perform virus checks but
> > cannot accept liability for any damage caused by
> any virus transmitted by
> > this email.
> >
> >
> > __20060125___This posting was
> submitted with HTML in
> > it___
> >
> 
> 
> 
> -- 
> Marc Simmons
> Remedy Administrator
> 
> "Everyday above ground is a good day... the rest is
> a choice!"
> 
>
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Re: TEST: System Test

[Troy Sasso]

You know, the system.  :<)



Kidding Frederick.


--- arslist <[EMAIL PROTECTED]> wrote:

> System test of what?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
> Frederick W
> Sent: July 21, 2007 10:23 PM
> To: arslist@ARSLIST.ORG
> Subject: TEST: System Test
> 
> Just a system test
> 
>

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Resolved-->Re: EIE 7.0 on Win2003 using the correct seperators in flatfiles

[Troy Sasso]

>From BMC Support; 
 
***I am afraid to say that we do not support separator
other than ?\? in EIE 7.0.1.  I also confirmed this
from my EIE team as well , they recommend to use ?\?
only as separator.***

So, the "\" has to stay.

Thanks guys.


--- Peter Romain <[EMAIL PROTECTED]>
wrote:

> Hi Troy,
> 
> When I queried BMC on the line length of the flat
> file they pointed out
> that the flat file adaptor is a sample adaptor.
> 
> If you look in the
> /EIE//devkit/example/flatfile directory you
> will find what I assume are the source files for the
> sample adaptor.
> 
> The filemgr.cpp and misc.cpp files contain
> references to the \ delimiter.
> 
> The misc.h file includes a reference to the \\ used
> to delimit records.
> 
> How you would go about changing any of these and
> recompiling your own flat
> file adaptor is beyond me at the moment.
> 
> Cheers
> 
> Peter
> 
> > Hi Peter,
> >
> > As far as I can see, no.  I've run through the KB
> and
> > EIE manuals for any type of instruction as to the
> > differing type of separators the flat-file adaptor
> can
> > handle.  So far, I haven't seen anything.
> >
> >
> > Troy
> >
> >
> > --- Peter Romain
> <[EMAIL PROTECTED]>
> > wrote:
> >
> >> Hi Troy
> >>
> >> Is there anywhere you can tell EIE what the
> >> separator is?
> >>
> >> Is there an entry for this parameter in the
> eie.cfg
> >> file?
> >>
> >> I don't have access to a system running EIE at
> the
> >> moment so I can't check
> >> myself.
> >>
> >> Cheers
> >>
> >> Peter
> >>
> >> >> Hi Gang,
> >> >>
> >> >> Hope you're all having a nice Monday.
> >> >>
> >> >> I've got some test data exchanges working on
> EIE
> >> 7.0
> >> >> (pre-patch).  These are 'Vendor data into
> CMDB'
> >> >> exchange types.
> >> >>
> >> >> After having built my *.tbl files for the
> >> flat-file
> >> >> adapter and running several successful
> iterations
> >> of
> >> >> the exchanges using "\" as a separator in my
> >> >> flat-file.  I'm faced with having to choose
> >> between
> >> >> now using "," or "|" as separators instead.
> >> >>
> >> >> But, these separators won't work for me.  I've
> >> >> compared the log files for the successful runs
> >> vs. the
> >> >> non-successful runs.  The only anomaly is that
> >> the ","
> >> >> and "|" files are telling me the following;
> >> >>
> >> >>
> >> >> "Unable to create key lists. No exchange will
> >> take
> >> >> place."
> >> >>
> >> >>
> >> >> Why is this?  The files are the same, the Data
> >> >> exchanges are the same.  All that's changed is
> >> the
> >> >> separators.
> >> >>
> >> >>
> >> >> Troy
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >
>

> >> >> Pinpoint customers who are looking for what
> you
> >> sell.
> >> >> http://searchmarketing.yahoo.com/
> >> >>
> >> >>
> >>
> >
>
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> >> >> the Answers Are"
> >> >>
> >> >
> >> >
> >>
> >>
> >
>
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> >
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> >
> >
> >
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> >
>

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Re: EIE 7.0 on Win2003 using the correct seperators in flatfiles

[Troy Sasso]

Wow, I see it.  

Thanks.  Now the battle of the delimiter begins.  I'll
keep you posted as to my success in changing it.


Troy
--- Peter Romain <[EMAIL PROTECTED]>
wrote:

> Hi Troy,
> 
> When I queried BMC on the line length of the flat
> file they pointed out
> that the flat file adaptor is a sample adaptor.
> 
> If you look in the
> /EIE//devkit/example/flatfile directory you
> will find what I assume are the source files for the
> sample adaptor.
> 
> The filemgr.cpp and misc.cpp files contain
> references to the \ delimiter.
> 
> The misc.h file includes a reference to the \\ used
> to delimit records.
> 
> How you would go about changing any of these and
> recompiling your own flat
> file adaptor is beyond me at the moment.
> 
> Cheers
> 
> Peter
> 
> > Hi Peter,
> >
> > As far as I can see, no.  I've run through the KB
> and
> > EIE manuals for any type of instruction as to the
> > differing type of separators the flat-file adaptor
> can
> > handle.  So far, I haven't seen anything.
> >
> >
> > Troy
> >
> >
> > --- Peter Romain
> <[EMAIL PROTECTED]>
> > wrote:
> >
> >> Hi Troy
> >>
> >> Is there anywhere you can tell EIE what the
> >> separator is?
> >>
> >> Is there an entry for this parameter in the
> eie.cfg
> >> file?
> >>
> >> I don't have access to a system running EIE at
> the
> >> moment so I can't check
> >> myself.
> >>
> >> Cheers
> >>
> >> Peter
> >>
> >> >> Hi Gang,
> >> >>
> >> >> Hope you're all having a nice Monday.
> >> >>
> >> >> I've got some test data exchanges working on
> EIE
> >> 7.0
> >> >> (pre-patch).  These are 'Vendor data into
> CMDB'
> >> >> exchange types.
> >> >>
> >> >> After having built my *.tbl files for the
> >> flat-file
> >> >> adapter and running several successful
> iterations
> >> of
> >> >> the exchanges using "\" as a separator in my
> >> >> flat-file.  I'm faced with having to choose
> >> between
> >> >> now using "," or "|" as separators instead.
> >> >>
> >> >> But, these separators won't work for me.  I've
> >> >> compared the log files for the successful runs
> >> vs. the
> >> >> non-successful runs.  The only anomaly is that
> >> the ","
> >> >> and "|" files are telling me the following;
> >> >>
> >> >>
> >> >> "Unable to create key lists. No exchange will
> >> take
> >> >> place."
> >> >>
> >> >>
> >> >> Why is this?  The files are the same, the Data
> >> >> exchanges are the same.  All that's changed is
> >> the
> >> >> separators.
> >> >>
> >> >>
> >> >> Troy
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >
>

> >> >> Pinpoint customers who are looking for what
> you
> >> sell.
> >> >> http://searchmarketing.yahoo.com/
> >> >>
> >> >>
> >>
> >
>
___
> >> >> UNSUBSCRIBE or access ARSlist Archives at
> >> www.arslist.org ARSlist:"Where
> >> >> the Answers Are"
> >> >>
> >> >
> >> >
> >>
> >>
> >
>
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> >> UNSUBSCRIBE or access ARSlist Archives at
> >> www.arslist.org ARSlist:"Where the Answers Are"
> >>
> >
> >
> >
> >
> >
> >
> >
>

> > Yahoo! oneSearch: Finally, mobile search
> > that gives answers, not web links.
> >
>
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> >
> >
>
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Re: EIE 7.0 on Win2003 using the correct seperators in flatfiles

[Troy Sasso]

Hi Peter,

As far as I can see, no.  I've run through the KB and
EIE manuals for any type of instruction as to the
differing type of separators the flat-file adaptor can
handle.  So far, I haven't seen anything.


Troy


--- Peter Romain <[EMAIL PROTECTED]>
wrote:

> Hi Troy
> 
> Is there anywhere you can tell EIE what the
> separator is?
> 
> Is there an entry for this parameter in the eie.cfg
> file?
> 
> I don't have access to a system running EIE at the
> moment so I can't check
> myself.
> 
> Cheers
> 
> Peter
> 
> >> Hi Gang,
> >>
> >> Hope you're all having a nice Monday.
> >>
> >> I've got some test data exchanges working on EIE
> 7.0
> >> (pre-patch).  These are 'Vendor data into CMDB'
> >> exchange types.
> >>
> >> After having built my *.tbl files for the
> flat-file
> >> adapter and running several successful iterations
> of
> >> the exchanges using "\" as a separator in my
> >> flat-file.  I'm faced with having to choose
> between
> >> now using "," or "|" as separators instead.
> >>
> >> But, these separators won't work for me.  I've
> >> compared the log files for the successful runs
> vs. the
> >> non-successful runs.  The only anomaly is that
> the ","
> >> and "|" files are telling me the following;
> >>
> >>
> >> "Unable to create key lists. No exchange will
> take
> >> place."
> >>
> >>
> >> Why is this?  The files are the same, the Data
> >> exchanges are the same.  All that's changed is
> the
> >> separators.
> >>
> >>
> >> Troy
> >>
> >>
> >>
> >>
> >>
> >>
>

> >> Pinpoint customers who are looking for what you
> sell.
> >> http://searchmarketing.yahoo.com/
> >>
> >>
>
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> >>
> >
> >
> 
>
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EIE 7.0 on Win2003 using the correct seperators in flatfiles

[Troy Sasso]

Hi Gang,

Hope you're all having a nice Monday.  

I've got some test data exchanges working on EIE 7.0
(pre-patch).  These are 'Vendor data into CMDB'
exchange types.  

After having built my *.tbl files for the flat-file
adapter and running several successful iterations of
the exchanges using "\" as a separator in my
flat-file.  I'm faced with having to choose between
now using "," or "|" as separators instead.  

But, these separators won't work for me.  I've
compared the log files for the successful runs vs. the
non-successful runs.  The only anomaly is that the ","
and "|" files are telling me the following;


"Unable to create key lists. No exchange will take
place."


Why is this?  The files are the same, the Data
exchanges are the same.  All that's changed is the
separators.


Troy




   

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Re: SLM 7.0.3 on Windows 2K3 SP2 on a remote MS-2K5 SP2 database

[Troy Sasso]

I didn't experience that particular phenomena luckily.
 Keep me posted as to what else is missing once you
start to look around.  

I was missing my SLM:SLOResults and
SLM:CollectionNodes forms.


Troy



--- Joe D'Souza <[EMAIL PROTECTED]> wrote:

> Has anyone installed SLM 7.0.3 on ARS 7.0.1 Patch 3
> with Incident, Problem
> and Change all at 7.0.2 Patch 5???
> 
> For some reason after installing I see missing
> configuration lines in the
> ar.cfg file, and a SLM startup line missing on the
> armonitor.cfg file.
> 
> I have jboss 4.0.2
> 
> Joe
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.476 / Virus Database: 269.10.11/909 -
> Release Date: 7/20/2007
> 4:39 PM
> 
>
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> 





   

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Re: Transaction log is full.

[Troy Sasso]

Could the EIE memory leak be contributing to your
oversized transaction log issue?

Just thought I'd give you something to look in to.  I
think the EIE memory leak still exists to some extent
in Patch 4 and 5.



--- DJHuang <[EMAIL PROTECTED]> wrote:

> Carter,
> 
>   I do agree with you that there should be a regular
> database maintenance
> plan in place.
>   As the system keep updating and customizing, DBA
> didn't put our ARS DB
> into the regular maintenance process.
>   But now the DB issue has been taken care of.
>   Thanks.
> 
> DJHuang
> 
> 2007/7/12, Carter, Craig J Civ ARPC/DPD
> <[EMAIL PROTECTED]>:
> >
> > **
> >
> > A transaction log is a log of transactions¡Xit
> will continue to grow over
> > time until it is backup up/truncated.
> >
> >
> >
> > You need to set up a database maintenance plan to
> regularly backup your
> > database (includes the log file).  Otherwise, it
> will continue to grow over
> > time until you run out of disk space.  It's
> surprising to hear people are
> > not performing regular SQL backups.  We have
> hourly transaction log backups
> > that run during core work hours along with full
> database backups daily.
> > We've used these several times to recover data
> that was accidentally
> > deleted, etc.
> >
> >
> >
> > There is an option to remove free space when
> defining the maintenance
> > plan.  When doing a complete backup under normal
> conditions, you shouldn't
> > need the extra truncate command.  It is handy when
> running large data
> > imports, etc.
> >
> >
> >
> > CRAIG CARTER
> >
> > Remedy Skilled Professional
> >
> >
> >
> >
> >
> > *From:* Action Request System discussion
> list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *DJHuang
> > *Sent:* Thursday, July 12, 2007 8:49 AM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: Transaction log is full.
> >
> >
> >
> > ** Hi,
> >
> >Regarding to this transaction log full issue,
> it is not how you
> > truncate the transaction log file but how the
> transaction log file
> >got full that interests me. We have a v7 ARS
> server with IM, PM, CM,
> > SLM, CMDB, EIE for SQL installed.
> >After about 6 months running, we hit the same
> situation. There are
> > about 2 incident tickets in the db and
> >   2000 contact information replicated/updated
> nightly. It end up with a
> > more than 100GB transaction log file.
> >Does anyone know what kind of behavior would
> generate a log file so
> > large?
> >   Thank you.
> >
> > DJHuang
> >
> > 2007/7/12, Broyles Robert K Mr CTR USAF 96 CS/SCCE
> <[EMAIL PROTECTED]
> > >:
> >
> > Thanks Joe.  I went back and reread the SQL books
> online and say that my
> > syntax was wrong.  I didn't need to specify
> TRUNCATEONLY if I pass it a
> > file size.
> >
> > Rob
> >
> >
> >
>
___
> > UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> > the Answers Are"
> >
> >
> > __20060125___This posting was
> submitted with HTML in
> > it___
> >  __20060125___This posting was
> submitted with HTML in
> > it___
> >
> 





 

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Re: VMWare in a Windows Server/SQL Environment

[Troy Sasso]

I've seen speed issues with servers using anything
less than 8GB RAM.  

Also, do not try to get fancy with performance
enhancing drivers for VMWare, they caused issues with
the Windows performance.


--- [EMAIL PROTECTED] wrote:

> Has created a VMWare development or staging
> environment in this configuration
> for ARServer 7.0.1 and ITSM?  Are there any problems
> you have encountered with
> this configuration?
> 
> Regards,
> 
> Louise van Hine
> KTSL Limited
> [EMAIL PROTECTED]
> 
>
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Re: Sever version shows old version after patching.

[Troy Sasso]

I'm having a similar issue with upgrading from AR
7.0.0 to AR 7.0.1.  After I run this upgrade my server
version is still reading AR 7.0.0





--- strauss <[EMAIL PROTECTED]> wrote:

> You will have to root around in the
> SHARE:Application_Properties records to see the
> current patch levels.
> 
> Christopher Strauss, Ph.D.
> Remedy Database Administrator
> University of North Texas Computing Center
> http://remedy.unt.edu/helpdesk/
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi
> Sent: Monday, July 09, 2007 11:26 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Sever version shows old version after
> patching.
> 
> At the time of applying the patch you know that you
> are applying patch 4 but I am still cursious to know
> a sure shot method to check what is the patch level
> of ITSM application, some thing similar to Server
> Information?
> 
> Best Regards,
>  
> Uday Joshi
>  
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Lunkwill
> Sent: Monday, July 09, 2007 07:58 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Sever version shows old version after
> patching.
> 
> Thanks for your answers, now I now the difference...
> It was the 7.0.2 patch 4 for BMC Remedy Change
> Management we applied.
> 
> Will check the 7.0.01 patch 3 for the server..
> 
> Thanks again.
> 
> /Regards Johan
> 
> On 9 Juli, 14:06, "Shellman, David"
> <[EMAIL PROTECTED]> wrote:
> > Axton,
> >
> > Thanks for the update on the patch level.
> >
> > Dave
> >
> >
> >
> > -Original Message-
> > From: Action Request System discussion
> list(ARSList)
> >
> > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > Sent: Monday, July 09, 2007 7:29 AM
> > To: [EMAIL PROTECTED]
> > Subject: Re: Sever version shows old version after
> patching.
> >
> > ARServer 7.0.1 patch 3 (email, midtier, arserver,
> etc) is available.
> >
> > Axton Grams
> >
> > On 7/9/07, Shellman, David
> <[EMAIL PROTECTED]> wrote:
> >
> > > There is a difference between the application
> versions and the 
> > > server versions.
> >
> > >  The latest server version that I'm aware of is
> 7.0.1 patch 2.
> >
> > >  Dave
> > >  --
> > >  [EMAIL PROTECTED] (Wireless)
> >
> > >  - Original Message -
> > >  From: Action Request System discussion
> list(ARSList)
> > <[EMAIL PROTECTED]>
> > >  To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> > >  Sent: Mon Jul 09 03:59:32 2007
> > >  Subject: Sever version shows old version after
> patching.
> >
> > >  Applied 7.0.2 patch 4 on our 7.0.01 patch 1
> system.
> > >  After this I looked in Server Information and
> saw that  Server 
> > > version still says 7.0.01 patch 1
> >
> > >  Why?
> >
> > >  I believe I've missed something.
> > >  Maybe upgrade of arserver.exe.
> > >  But this does not come with 7.0.2 patch 4
> > >  (We are running on Windows 2003.)
> >
> >
>
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> > __
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Re: DB2 Installation Issue

[Troy Sasso]

During my build of Remedy 7.x ITSM 7 on HP_Ux/DB2 we
had major issues with the AR#Admin# password, had to
use a different account to build with.

Also, we kept hitting tablespace issues with the 16k
settings. You may  have to be set to 32k during the
install.

Troy


--- John Joseph <[EMAIL PROTECTED]> wrote:

> Hi All,
> 
> While installing  AR 6.03 install over AIX with
> remote DB2 database, I am 
> encountering the following errors;
> 
> attaching to instance : ARNODE2...
> CREATing database ARSystem...
> please wait... this will take a while...
> --- error report ---
> ERROR occurred : creating the database.
> SQLCODE : -298
> SQL0298N  Bad container path.  SQLSTATE=428B2
> --- end error report ---
> 
> Any inputs will be helpful and appreciated,
> 
> Thanks In Advance,
> John Joseph
> 
>
_
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ITSM 7, Patch 4 - Incident, Change, Problem, SLM

[Troy Sasso]

Hey folks,

Has anyone run patch 4 for ITSM 7 yet?

I noticed in my log files that there were some DEF
file failures for Patch 3 & 4, everything prior to
those seemed to work just fine during the imports.

Has anyone seen this in their patching?

Thanks,

Troy




   

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Re: EIE: Error while running a test exchange..

[Troy Sasso]

Hi Joe,

What are you seeing in your Debug log for EIE?

You should eventually (once it's working) see the
following in your Debug log within EIE;
*
[08:06:35,05/22/07] - StartDataHandlers: Connection
established to both AR/CMDB and vendor application.
*

1.  Make sure EIE can resolve the server name, I've
seen instances where using IP address vs. server name
makes the difference.  

2.  Are you clicking on the 'Run Now' button on the
EIE console to kick this exchange off?  If so, don't. 
Just Activate the exchange on the console and then
restart the EIE server in the server.  The restart
will kick off the exchange .  Then, check your debug
log (/service/debug) and let me
know what it shows.


Regards,

Troy

--- Kelly Deaver <[EMAIL PROTECTED]> wrote:

> Joe,
> 1. Open
> EIE_Install_Dir\apps\EIE\service\conf\eie.cfg and
> check the values for the parameter ARServerName,
> ARLogin and ARPassword. Make sure the values are all
> correct.
> 2. Check the path listed in the
> EIE:ApplicationSettings. If it doesn't match the
> path where you found the eie.cfg file then workflow
> can't find the file to update it and the service
> can't find it to pull the information it needs to
> run.
> 
> Generally, I see this happen when you specify a
> non-default path on install and it doesn't get
> updated in the EIE:ApplicationSettings record for
> whatever reason.
> -
> Kelly Deaver
> [EMAIL PROTECTED]
> 
> 
> >  Original Message 
> > Subject: EIE: Error while running a test
> exchange..
> > From: Joe D'Souza <[EMAIL PROTECTED]>
> > Date: Tue, July 03, 2007 2:49 pm
> > To: arslist@ARSLIST.ORG
> >
> > ARS 7, and EIE 7.0.1 patch 4.
> >
> > I get this error while running a data exchange..
> >
> > Set fields active link running a process failed
> > Unable to retrieve host name and port for EIE
> Service. Make sure the AR
> > System user name and password are correct in
> 'EIE:ApplicationSettings'
> > form.
> > (ARERR 1603)
> >
> > Everything seems to be correct on the EIE
> Application Settings form..
> > I've
> > reentered the password 10 times over to make sure
> I didn't fat finger it.
> > All other settings are accurate on this form. What
> could it be?
> >
> > Has anyone else faced this issue? Is there some
> other setting some other
> > place I have to be looking for?
> >
> > Joe
> >
> >
>
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Re: Patch004 - How long should it take?

[Troy Sasso]

Hi Patrick,

I ran this on a base 7.0 install and it only took
about 1 hours for the patch to run on the CMDB.  


Troy


--- "Hardy, Patrick" <[EMAIL PROTECTED]> wrote:

> Joe, thanks for the reply!
>  
> Actually this is a new installation with no records
> so I really thought
> that it would run quicker.  I don't have it in dev
> cache mode but will
> try that to see if that helps.  Currently
> approaching the 24 hour mark
> and it's still sitting there.  
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Joe
> D'Souza
> Sent: Tuesday, June 26, 2007 2:36 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Patch004 - How long should it take?
> 
> 
> ** 
> Patrick,
>  
> It does take time.. Even on a dev system some of my
> individual patches
> took over 20 minutes so about 4 hrs on a prod system
> seems about right
> if you have a lot of data in the forms that are
> altered during the
> process of the patch application...
>  
> If you do not have your system in a development
> cache mode it might take
> even longer..
>  
> Cheers
>  
> Joe
> 
>   -Original Message-
>   From: Action Request System discussion
> list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Hardy,
> Patrick
>   Sent: Tuesday, June 26, 2007 2:53 PM
>   To: arslist@ARSLIST.ORG
>   Subject: Patch004 - How long should it take?
>   
>   
>   ** 
>   I am attempting to patch to 004. When running the
> "BMC Atrium
> CMDB 2.0.01upgrade fix", the setup stays on the
> command prompt window
> with "Loading patch please wait..." displayed, the
> system is not locked
> up but this has been running for about 4.5 hours. 
> The log files for the
> patch have not updated since I kicked off the setup
> this morning.  
>
>   I really don't think this should take 4+ hours... 
> What can be
> done to make this quicker or is there a manual
> process that I can
> perform to accomplish the patch installation?
>
>   Current dev environment (all new installs):
>   ARServer 7.0.01 (P3) 
>   Incident/Problem 7.0.02 (unpatched)
>   CMDB 2.0.1 (P2)
>   SLM 7.0.02 (unpatched)
> 
> __20060125___This posting was
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Re: BMC ITSM 7.0

[Troy Sasso]

Review the Incident and Problem install logs for DEF
File errors.  I've seen instances where the Incident
install scripts errors out on the Import of a bunch of
crutial forms.

Also, did you setup your users for access to the
Incident/Problem as Submitters and Users through the
'Application Administration Console'?





--- "Syed Basith (sbasith)" <[EMAIL PROTECTED]> wrote:

> Hi all,
>  
>  
> We are evaluating ITSM 7.0 installed
>  
> ARS 7.0
> Assignment Engine
> Approval Engine
> Email
> CMDB 2.0
> Incident Management
> Problem Management
> SLM 
>  
> When i open the CMDB application it opens without
> any problem, But when
> i open Incident Management and Problem Management
> applications, i get
> blank screen does not open the applications? Any
> body has any idea what
> is happening?
>  
> Thanks
>  
> Syed Abdul Basith
> 
>
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SLM 7 install w/ data collector fails on DB verification

[Troy Sasso]

Hello all,

Hope you are all doing well.  I'm looking to get past
a slight road-bump with your assistance.  

I'm installing SLM 7 on a Win2003 server --> SQL 2000
--> AR 7, patch 2 --> SLM 7.0

The other modules are already installed and running;
Incisdent, Problem, CHG.  But, during the DB
verification of the ARAdmin username and password, I'm
seeing that the script is not recognizing the default
ARAdmin username and AR#Admin# password.  It's telling
me that the DB connection has failed.  But, I'm able
to verify the AR#Admin# password through the DB and
through the Admin tool.

I've already set the JBOSS and JAVA environmental
variables; 
BMC_SLM_JAVA_HOME
JAVA_HOME

Has anyone seen this and had to get past it?  


Thanks,

Troy Sasso



 

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Missing reports in the ITSM 7 report console

[Troy Sasso]

Hello all,

I have an interesting one;

The Report console for the ITSM out of box reports
seems to be missing a lot of the reports that should
be available to the users on the drop-down menu of the
RRC:Reporting form.  

When I track the *.rpt files down on the UNIX box I
can find 59 files.  When I go into my 'Report' form as
an administrator, I can see 59 records, one
representing each report.  But, when a user is within
the report console and actually tries to use the menu
to view the available reports, none of them show up.  

The reports meet the standard qualification for the
drop-down menu (RRC:Report: Reports List) that is
attached to the menu on the RRC:Reporting form.  

Ideas?





   
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Anyone tried BMC Remedy User or Admin 7.0 on Windows Vista??

[Troy Sasso]

Looking to see if anyone has braved the client tools
using Windows Vista yet.  I don't see any reference in
the latest version of the compatibility matrix.


Troy




 

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Re: SQL Log analyzer of SQL log timer (Performance tools)

[Troy Sasso]

Axton, great help.

Always a pleasure to hear from you.

Thanks,


Troy


--- Axton <[EMAIL PROTECTED]> wrote:

> The is a utility in the dev community of the
> BMC/Remedy Community downloads
> that does this.  It returns all sql from an
> arsql.log that take > a
> specified time to complete.
> 
> Axton Grams
> 
> 
> On 2/12/07, Troy Sasso <[EMAIL PROTECTED]> wrote:
> >
> > Hello all,
> >
> > Is there freeware out there that will analyze MS
> SQL
> > transaction logs or Remedy SQL logs to help
> identify
> > bad queries and improve performance?
> >
> >
> > Troy
> >
> >
> >
> >
> >
> >
> >
>

> > Any questions? Get answers on any topic at
> www.Answers.yahoo.com.  Try it
> > now.
> >
> >
> >
>
___
> > UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> > the Answers Are"
> >
> 
>
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Re: SQL Log analyzer of SQL log timer (Performance tools)

[Troy Sasso]

Thanks Matt, always great to hear from you.


Troy
--- Matt Reinfeldt <[EMAIL PROTECTED]> wrote:

> It's called ARLogAnalyzer. :-) great tool.
> 
>  
> 
> Matt
> 
>  
> 
>   _  
> 
> From: Axton [mailto:[EMAIL PROTECTED] 
> Sent: Monday, February 12, 2007 11:28 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: SQL Log analyzer of SQL log timer
> (Performance tools)
> 
>  
> 
> ** 
> 
> The is a utility in the dev community of the
> BMC/Remedy Community downloads
> that does this.  It returns all sql from an
> arsql.log that take > a
> specified time to complete.
> 
>  
> 
> Axton Grams
> 
>  
> 
> On 2/12/07, Troy Sasso <[EMAIL PROTECTED]> wrote: 
> 
> Hello all,
> 
> Is there freeware out there that will analyze MS SQL
> transaction logs or Remedy SQL logs to help identify
> 
> bad queries and improve performance?
> 
> 
> Troy
> 
> 
> 
> 
> 
>

> 
> Any questions? Get answers on any topic at
> www.Answers.yahoo.com.  Try it
> now.
> 
>

> ___
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> www.arslist.org ARSlist:"Where the
> Answers Are"
> 
> 
> __20060125___This posting was
> submitted with HTML in
> it___ 
> 
> 
>
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SQL Log analyzer of SQL log timer (Performance tools)

[Troy Sasso]

Hello all,

Is there freeware out there that will analyze MS SQL
transaction logs or Remedy SQL logs to help identify
bad queries and improve performance?


Troy




 

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Re: Remedy integrated with ServiceWare

[Troy Sasso]

Hi,

I had found this one also, but, ServiceWare won't
cough it up.  They want to keep it internal.


Thansk,

Troy

--- Michiel Beijen <[EMAIL PROTECTED]> wrote:

> Don't know if this google link works, but for me it
> was the top result
> when I searched for Serviceware and Def. It talks
> about a file called
> ServiceWareIntegration.def. It looks like it is
> created originally for
> Helpdesk v5 or 5.5 but you probably will have to
> tweak it only a
> little to let it work with Helpdesk v6. I guess you
> should be able to
> search for the file name on the serviceware server
> or installation
> media.
> 
>
http://66.102.9.104/search?q=cache:rLUAPhluLmkJ:www.serviceware.com/pdf/serviceware-remedy-inote.pdf+serviceware+def&hl=nl&gl=nl&ct=clnk&cd=1&client=firefox-a
> 
> Kind regards,
> Michiel
> 
> On 7/11/06, Troy Sasso <[EMAIL PROTECTED]> wrote:
> > Hi Herb,
> >
> > Thanks for the reply.  You're one of the few that
> > dared to respond on this topic.  Do you know if
> there
> > is a DEF file paced onto the ServiceWare server
> with
> > the install?
> >
> > Regards,
> >
> > Troy
> >
> > --- Herb Partlow <[EMAIL PROTECTED]>
> > wrote:
> >
> > > Troy
> > > When you install the service ware product the
> > > software adds it
> > > stuff(workflow). I believe it was designed for
> ITSM
> > > only, but
> > > I could be wrong.
> > >
> > > Herb
> > >
> > > -Original Message-
> > > From: Action Request System discussion
> list(ARSList)
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Troy
> Sasso
> > > Sent: Monday, July 10, 2006 1:34 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Remedy integrated with ServiceWare
> > >
> > > Hi everyone,
> > >
> > > Has anyone out there in RemedyLand performed an
> > > integration to
> > > ServiceWare
> > > via Remedy?  If so, any advice or instructions?
> > >
> > > Thanks in advance.
> > >
> > > Troy
> > >
> > >
> >
>

> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at
> > > http://www.wwrug.org
> > >
> > >
> >
>
___
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> > >
> >
> >
> >
> >
> > __
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> >
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> >
> 
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Re: Remedy integrated with ServiceWare

[Troy Sasso]

Hi Herb,

Thanks for the reply.  You're one of the few that
dared to respond on this topic.  Do you know if there
is a DEF file paced onto the ServiceWare server with
the install?

Regards,

Troy

--- Herb Partlow <[EMAIL PROTECTED]>
wrote:

> Troy
> When you install the service ware product the
> software adds it
> stuff(workflow). I believe it was designed for ITSM
> only, but 
> I could be wrong.
> 
> Herb
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
> Sent: Monday, July 10, 2006 1:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Remedy integrated with ServiceWare
> 
> Hi everyone,
> 
> Has anyone out there in RemedyLand performed an
> integration to
> ServiceWare 
> via Remedy?  If so, any advice or instructions?
> 
> Thanks in advance.
> 
> Troy
> 
>

> ___
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> 
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Re: Remedy integrated with ServiceWare

[Troy Sasso]

I've been dropped into a client site that has
ServiceWare and am loking for the files on the box.  I
read over the iNote from the BMC site and figure that
the cfg and DEF files have to be kicking around
somewhere.


Thanks,

--- "Covert, Jack" <[EMAIL PROTECTED]> wrote:

> LOL.  I thought it came when you bought the product.
>  I believe they
> have a tab that you add in that has all of the bells
> and whistles.
> 
> Jack 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
> Sent: Monday, July 10, 2006 3:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy integrated with ServiceWare
> 
> No sir,
> 
> I'm just looking for the basics.  I have some
> dumbass
> ServiceWare sales rep telling me that a
> Remedy/ServiceWare integration piece doesn't exist. 
> 
> 
> Do you know where I can get my hands on this?
> 
> 
> Troy
> 
> --- "Covert, Jack" <[EMAIL PROTECTED]> wrote:
> 
> > I think ServiceWare has workflow w/ an integration
> > already done for
> > Remedy.  Do you mean above and beyond that?
> > 
> > Jack 
> > 
> > -Original Message-
> > From: Action Request System discussion
> list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Troy
> Sasso
> > Sent: Monday, July 10, 2006 1:34 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Remedy integrated with ServiceWare
> > 
> > Hi everyone,
> > 
> > Has anyone out there in RemedyLand performed an
> > integration to
> > ServiceWare 
> > via Remedy?  If so, any advice or instructions?
> > 
> > Thanks in advance.
> > 
> > Troy
> > 
> >
>

> > ___
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> > http://www.wwrug.org
> > 
> >
>

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> > 
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> 
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> 
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Re: Remedy integrated with ServiceWare

[Troy Sasso]

No sir,

I'm just looking for the basics.  I have some dumbass
ServiceWare sales rep telling me that a
Remedy/ServiceWare integration piece doesn't exist.  

Do you know where I can get my hands on this?


Troy

--- "Covert, Jack" <[EMAIL PROTECTED]> wrote:

> I think ServiceWare has workflow w/ an integration
> already done for
> Remedy.  Do you mean above and beyond that?
> 
> Jack 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
> Sent: Monday, July 10, 2006 1:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Remedy integrated with ServiceWare
> 
> Hi everyone,
> 
> Has anyone out there in RemedyLand performed an
> integration to
> ServiceWare 
> via Remedy?  If so, any advice or instructions?
> 
> Thanks in advance.
> 
> Troy
> 
>

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Remedy integrated with ServiceWare

[Troy Sasso]

Hi everyone,

Has anyone out there in RemedyLand performed an integration to ServiceWare 
via Remedy?  If so, any advice or instructions?

Thanks in advance.

Troy

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Remedy - ServiceWare integration

[Troy Sasso]

Hi Listers,

Hope all is well.  I'm facing a Remedy/ServiceWare
integration and need to bounce ideas off of anyone
whom has implemented this solution in past.  

Any help on this topic is greatly appreciated.


Troy



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