SRM 2.1 and various bugs

[haeyoon . lee]

Hi,

Does anyone have SRM 2.1 installed in dev or prod?
We have it set up but have numerous issues.  It is an upgrade from SRM
2.0.

First, it seems the email confirmation to end user on the SRM:Request
form doesn't send out.
Second, out of the box question/answer values don't push to the work
order level.
Third, the Work Order audit log shows the wrong column as modified by
(Always showing the submitter of the original request no matter who
changes it) <- this I fixed by changing the column to the proper field
but BMC says it is working as designed..

Those are the quick ones that I've found in our environment.
Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it
says Application is not licensed.
It actually didn't work when we exported the def file and imported
into prod.  Yes we have a valid license.  We had to recreate all the
custom forms again.

Anyone else having issues with SRM 2.1?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: SRM 2.1 and various bugs

[haeyoon . lee]

2nd issue. Answers not pushing to work order is a defect.  It will be
fixed in SRM 2.1 patch 1.  Or you can request the fix.
SW00283237


On Jan 17, 2:46 pm, [EMAIL PROTECTED] wrote:
> Hi,
>
> Does anyone have SRM 2.1 installed in dev or prod?
> We have it set up but have numerous issues.  It is an upgrade from SRM
> 2.0.
>
> First, it seems the email confirmation to end user on the SRM:Request
> form doesn't send out.
> Second, out of the box question/answer values don't push to the work
> order level.
> Third, the Work Order audit log shows the wrong column as modified by
> (Always showing the submitter of the original request no matter who
> changes it) <- this I fixed by changing the column to the proper field
> but BMC says it is working as designed..
>
> Those are the quick ones that I've found in our environment.
> Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it
> says Application is not licensed.
> It actually didn't work when we exported the def file and imported
> into prod.  Yes we have a valid license.  We had to recreate all the
> custom forms again.
>
> Anyone else having issues with SRM 2.1?
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: SRM 2.1 and various bugs

[haeyoon . lee]

The fix I received from BMC indeed show that locales are the problem.

I think there are 2 new filters and modification to the
SRM:AppInstanceBridge form.
I can send you the def fix if you want.


On Jan 17, 3:52 pm, "Savant, [EMAIL PROTECTED]" <[EMAIL PROTECTED]>
wrote:
> We have SRM 2.1 installed in dev and noticed that fields stopped passing
> to the Work Orders.  Oddly enough, we may have stumbled on an answer
> this morning - locales.  We created duplicate AOT/PDT/SRD using one
> locale and the fields pushed again.  We haven't taken it all the way
> through yet, but suspect that's the root cause.  We're rebuilding all
> the navigational categories, etc.. at the moment.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
> Sent: Thursday, January 17, 2008 11:46 AM
> To: [EMAIL PROTECTED]
> Subject: SRM 2.1 and various bugs
>
> Hi,
>
> Does anyone have SRM 2.1 installed in dev or prod?
> We have it set up but have numerous issues.  It is an upgrade from SRM
> 2.0.
>
> First, it seems the email confirmation to end user on the SRM:Request
> form doesn't send out.
> Second, out of the box question/answer values don't push to the work
> order level.
> Third, the Work Order audit log shows the wrong column as modified by
> (Always showing the submitter of the original request no matter who
> changes it) <- this I fixed by changing the column to the proper field
> but BMC says it is working as designed..
>
> Those are the quick ones that I've found in our environment.
> Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it
> says Application is not licensed.
> It actually didn't work when we exported the def file and imported
> into prod.  Yes we have a valid license.  We had to recreate all the
> custom forms again.
>
> Anyone else having issues with SRM 2.1?
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Service Request Management -Anybody using it?

[haeyoon . lee]

We have had it configured in development (SRM 2.0) since last June.
But it has been buggy and therefore not put into production.
We upgraded to SRM 2.1 last month and found new bugs that keep us from
rolling it out.

I agree with Donald.
It's a good product with potential.
It's a real pain to configure (why so many steps to create 1 SRD?)

We have it plugging into the incident system for technical issues and
we have service requests like installing software, etc.
We also have custom forms for new hire requests which involve a PDT
that has many AOTs within it.



On Jan 23, 7:35 pm, Christopher Smith <[EMAIL PROTECTED]> wrote:
> Is anybody using BMC Service Request Management. Was hoping to get some
> feedback on the product from people that are actually using it.
>
> Thanks,
> Chris Smith
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

SRM 2.1 notification issue

[haeyoon . lee]

I was just wondering if anyone was having issues with notifications to
submitters on the request level?
I know you can turn it on from the SRD level and it is.
But I found that in the filter,
SRM:REQ:NotificationGenerator_899_PNP`!, Remedy Login ID is not
pushing to the NTE:SYS NT Process Control form.  So notifications to
support staff didn't go out.

Was it just my setup that had that error or are all SRM 2.1 affected
by this?

Thanks

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[haeyoon . lee]

I've had this happen to me..
It was resolved the same way... it just corrected itself after 5 mins.

On Jan 31, 12:43 pm, Harry Pugh <[EMAIL PROTECTED]>
wrote:
> Thanks - I'll be on the lookout for that if it happens again.
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
> Sent: Thursday, January 31, 2008 12:28 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed
> and getting errors left and right
>
> **
>
> Hi Harry,
>
> I had that happen recently on our dev server... somehow the ar.cfg file
> had become corrupted and the server name was incorrect.
>
> I changed the server name back to the right name, and viola`, everything
> worked fine again..
>
> Hope this helps..
>
> Thanks,
>
> Jase Brandon
>
> On 1/30/08, Harry Pugh <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi,
>
> To add to the performance problems we've had, I just ran into the
> strangest issue over the past 30 minutes. To the best of my knowledge -
> no changes have been pushed to production since last Friday (our staging
> environment where I do development is completely fine). We're running
> ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB
> server).
>
> I log into Remedy and I go to Incident Management and an error comes up
> that says there is an Invalid Object Container and that Incident
> Management is not licensed (unfortunately I do not have a screenshot of
> the error message). I check the error log file and notice:
>
> Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database
> (ARERR 302) (repeat 5x above)
>
> Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
> database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM
> (SQL Server 21) (ARERR 552)
>
> Earlier at 21:54:06, there are several hundred of those "Entry does not
> exist in database" messages followed by the final Fatal Error message.
>
> I restart the ARServer service and log back into Remedy - now the Home
> Page Quick Links are all jumbled together, unsorted, and missing the
> application names.
>
> I'm getting all sorts of active link error messages relating to user
> preferences, server entries, and Incident Management not being licensed.
> Flashboards were also 50/50 whether or not they showed up or displayed
> an ARERROR message.
>
> I verified our server licenses and our licenses were still in there (for
> ARServer and ITSM). So I go to the Server Info console to turn on
> logging - I turn on logging for SQL, API, and THREAD then I log out and
> back in - now suddenly everything works fine.
>
> I then turned logging off and everything still works fine as of right
> now.
>
> Has anyone ever run into this? Any idea what might have caused it? Why
> would turning on logging fix it (or is this just coincidence)?
>
> Thanks!
>
> Error! Filename not specified.
>
> Mike Pugh
>
> Software Engineer
>
> 13990 Parkeast Circle
> Chantilly, VA 20151www.AmericanSystems.com
>
> phone: (703) 968-5265
> mobile: (203) 434-5082
> [EMAIL PROTECTED]
>
> "Contractor of the Year - 5th Annual Greater Washington Government
> Contractor Awards"
>
> LEGAL DISCLAIMER: The information in this email is confidential and may
> be legally privileged. It is intended solely for the addressee. Access
> to this email by anyone else is unauthorized. If you are not the
> intended recipient, any disclosure, copying, distribution or any action
> taken or omitted to be taken in reliance on it, is prohibited and may be
> unlawful.
>
> __Platinum Sponsor:www.rmsportal.com
> ARSlist: "Where the Answers Are" html___
>
> __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
> html___
>
> Mike Pugh
> Software Engineer
>
> AMERICAN SYSTEMS
> 13990 Parkeast Circle
> Chantilly, VA 20151www.AmericanSystems.com
>
> phone: (703) 968-5265
> mobile: (203) 434-5082
> [EMAIL PROTECTED]
>
> "Contractor of the Year - 5th Annual Greater Washington Government Contractor 
> Awards"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
>  logo.gif
> 4KViewDownload

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

[haeyoon . lee]

Hi,

We are getting the same issues.
When looking at the event logs and witnessing it happen, it looks like
something is causing the Remedy service to restart by itself on our
system.
This causes a 2-4 minutes outage as the remedy service restarts
itself.
We are in the midst of troubleshooting.

Anyone else with any ideas on how approach troubleshooting this?
It really has us stumped here.

Thanks

On Feb 13, 11:41 am, Peter <[EMAIL PROTECTED]> wrote:
> We (2 admins) just experienced this exact error yesterday.  I was just
> Emailing my network security folks to see if there are any "security"
> port scans that might be occuring.  We're building our production 7.1
> server so the fast and list tread count are default "out of the box".
> I had a rpc connection error during the same time frame while loading
> SRM.
>
> On Feb 13, 8:43 am, "Durrant, Michael M. - ITSD"
>
>
>
>
>
> <[EMAIL PROTECTED]> wrote:
> > Howdy listers,
>
> >         Yesterday, when submitting searches, we were being greeted by a
> > strange error:
>
> >         AR ERR [90] Cannot establish a network connection to the AR
> > System server: dhwrem (0) : RPC: Miscellaneous tli error - System error
> > (connection refused)
>
> >         We could create new cases and modify existing cases, but we
> > could not submit searches.  I checked the arerror.log and there was
> > nothing out of the ordinary, save for a bunch of "SendEMail() 390620 :
> > Parameter list for a function is empty" messages, which are typical (yet
> > unexplained) on our system.
>
> >         In a moment of panic, I increased the number of list and fast
> > threads on our server and restarted the server.  I haven't seen the
> > error yet today but the morning is still young...
>
> >         Any one seen this before?
>
> > TIA,
> > Michael
> > The information contained in this email may be privileged, confidential or 
> > otherwise protected from disclosure.  All persons are advised that they may 
> > face penalties under state and federal law for sharing this information 
> > with unauthorized individuals.  If you received this email in error, please 
> > reply to the sender that you have received this information in error.  
> > Also, please delete this email after replying to the sender.
>
> > ___­­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

[haeyoon . lee]

Actually, over the weekend, we put SRM 2.1 into production and ITSM
module patch 6.
After this, our problems started with the AR ERR [90] Cannot establish
a network connection to the AR
System server:  (0) : RPC: Miscellaneous tli error -
System error
(connection refused)

It started on Monday when people started using Remedy and since then
it is randomly occurring.
This message has come up in 6 different intervals with the remedy
service restart happening about 3-5 times in each interval of 30-60
minutes (if that makes sense)

arerror.log doesn't reveal much.
armonitor.log doesn't reveal much either.

my event log has these entries to pinpoint when the message comes up.
this message means that the remedy service started running so about
2-4 minutes prior, the remedy service stopped.

Event Type: Information
Event Source:   Service Control Manager
Event Category: None
Event ID:   7036
Date:   2/13/2008
Time:   12:46:18 PM
User:   N/A
Computer:   BBSREMEDYAPP
Description:
The Remedy Action Request System Server service entered the running
state.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


There is no message anywhere on why the remedy service stopped.



On Feb 13, 2:38 pm, [EMAIL PROTECTED] wrote:
> Hi,
>
> We are getting the same issues.
> When looking at the event logs and witnessing it happen, it looks like
> something is causing the Remedy service to restart by itself on our
> system.
> This causes a 2-4 minutes outage as the remedy service restarts
> itself.
> We are in the midst of troubleshooting.
>
> Anyone else with any ideas on how approach troubleshooting this?
> It really has us stumped here.
>
> Thanks
>
> On Feb 13, 11:41 am, Peter <[EMAIL PROTECTED]> wrote:
>
>
>
>
>
> > We (2 admins) just experienced this exact error yesterday.  I was just
> > Emailing my network security folks to see if there are any "security"
> > port scans that might be occuring.  We're building our production 7.1
> > server so the fast and list tread count are default "out of the box".
> > I had a rpc connection error during the same time frame while loading
> > SRM.
>
> > On Feb 13, 8:43 am, "Durrant, Michael M. - ITSD"
>
> > <[EMAIL PROTECTED]> wrote:
> > > Howdy listers,
>
> > >         Yesterday, when submitting searches, we were being greeted by a
> > > strange error:
>
> > >         AR ERR [90] Cannot establish a network connection to the AR
> > > System server: dhwrem (0) : RPC: Miscellaneous tli error - System error
> > > (connection refused)
>
> > >         We could create new cases and modify existing cases, but we
> > > could not submit searches.  I checked the arerror.log and there was
> > > nothing out of the ordinary, save for a bunch of "SendEMail() 390620 :
> > > Parameter list for a function is empty" messages, which are typical (yet
> > > unexplained) on our system.
>
> > >         In a moment of panic, I increased the number of list and fast
> > > threads on our server and restarted the server.  I haven't seen the
> > > error yet today but the morning is still young...
>
> > >         Any one seen this before?
>
> > > TIA,
> > > Michael
> > > The information contained in this email may be privileged, confidential 
> > > or otherwise protected from disclosure.  All persons are advised that 
> > > they may face penalties under state and federal law for sharing this 
> > > information with unauthorized individuals.  If you received this email in 
> > > error, please reply to the sender that you have received this information 
> > > in error.  Also, please delete this email after replying to the sender.
>
> > > ___­­­
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"
>
> > ___­­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide 
> > quoted text -
>
> > - Show quoted text -
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

[haeyoon . lee]

Did that.. and they are looking into it...

Why would the remedy service suddenly restart?
I can see it happen.  I've seen it 3 times when people message me that
it is down.
I check the server and the remedy service restarts (not the sever but
just the service)

arerror.log doesn't seem to indicate anything other than the actual
error users get.
DB log file shows no errors.



On Feb 13, 3:20 pm, john rosquist <[EMAIL PROTECTED]> wrote:
> TLI error is a networking error.  Given that the ARS server happens to be 
> down at the time, it means that the client/midtier cannot connect to it.
>
> Turn SQL and API logging on. Look in the arerror.log in the db directory. 
> Look at your db too.
>
> Call home to support to have them start working the issue too.
>
> John Rosquist
> Windward
>
>
>
> - Original Message 
> From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Sent: Wednesday, February 13, 2008 2:38:26 PM
> Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
>
> Hi,
>
> We are getting the same issues.
> When looking at the event logs and witnessing it happen, it looks like
> something is causing the Remedy service to restart by itself on our
> system.
> This causes a 2-4 minutes outage as the remedy service restarts
> itself.
> We are in the midst of troubleshooting.
>
> Anyone else with any ideas on how approach troubleshooting this?
> It really has us stumped here.
>
> Thanks
>
> On Feb 13, 11:41 am, Peter <[EMAIL PROTECTED]> wrote:
> > We (2 admins) just experienced this exact error yesterday.  I was just
> > Emailing my network security folks to see if there are any "security"
> > port scans that might be occuring.  We're building our production 7.1
> > server so the fast and list tread count are default "out of the box".
> > I had a rpc connection error during the same time frame while loading
> > SRM.
>
> > On Feb 13, 8:43 am, "Durrant, Michael M. - ITSD"
>
> > <[EMAIL PROTECTED]> wrote:
> > > Howdy listers,
>
> > >         Yesterday, when submitting searches, we were being greeted by a
> > > strange error:
>
> > >         AR ERR [90] Cannot establish a network connection to the AR
> > > System server: dhwrem (0) : RPC: Miscellaneous tli error - System error
> > > (connection refused)
>
> > >         We could create new cases and modify existing cases, but we
> > > could not submit searches.  I checked the arerror.log and there was
> > > nothing out of the ordinary, save for a bunch of "SendEMail() 390620 :
> > > Parameter list for a function is empty" messages, which are typical (yet
> > > unexplained) on our system.
>
> > >         In a moment of panic, I increased the number of list and fast
> > > threads on our server and restarted the server.  I haven't seen the
> > > error yet today but the morning is still young...
>
> > >         Any one seen this before?
>
> > > TIA,
> > > Michael
> > > The information contained in this email may be privileged, confidential 
> > > or otherwise protected from disclosure.  All persons are advised that 
> > > they may face penalties under state and federal law for sharing this 
> > > information with unauthorized individuals.  If you received this email in 
> > > error, please reply to the sender that you have received this information 
> > > in error.  Also, please delete this email after replying to the sender.
>
> > > ___­­­
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"
>
> > ___­­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide 
> > quoted text -
>
> > - Show quoted text -
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
>       
> ___­_
> Looking for last minute shopping deals?  
> Find them fast with Yahoo! Search.  
> http://tools.search.yahoo.com/newsearch/category.php?category=shopping
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

[haeyoon . lee]

Thanks for the tips.

We are running Windows 2003
Remedy 7.0.1 patch 4
ITSM 7.0.3 patch 6
SRM 2.1
SLM 7.0.3 patch 4

Database is on a remote server with windows 2003 and sql 2000.

I will check out the email part and hopefully see something that can
be fixed.


Harry

On Feb 13, 4:51 pm, john rosquist <[EMAIL PROTECTED]> wrote:
> Consider disabling escalations for a bit.  Also, consider and evaluate the 
> email engine. Are the emails in the queues very large. Are there LOTS of them?
>
> Unix or windows?
>
> Penetration testing will cause a remedy server to crash, but just once per 
> scan event.
>
> John
>
>
>
> - Original Message 
> From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Sent: Wednesday, February 13, 2008 4:14:34 PM
> Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
>
> Did that.. and they are looking into it...
>
> Why would the remedy service suddenly restart?
> I can see it happen.  I've seen it 3 times when people message me that
> it is down.
> I check the server and the remedy service restarts (not the sever but
> just the service)
>
> arerror.log doesn't seem to indicate anything other than the actual
> error users get.
> DB log file shows no errors.
>
> On Feb 13, 3:20 pm, john rosquist <[EMAIL PROTECTED]> wrote:
> > TLI error is a networking error.  Given that the ARS server happens to be 
> > down at the time, it means that the client/midtier cannot connect to it.
>
> > Turn SQL and API logging on. Look in the arerror.log in the db directory. 
> > Look at your db too.
>
> > Call home to support to have them start working the issue too.
>
> > John Rosquist
> > Windward
>
> > - Original Message 
> > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
> > To: [EMAIL PROTECTED]
> > Sent: Wednesday, February 13, 2008 2:38:26 PM
> > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
>
> > Hi,
>
> > We are getting the same issues.
> > When looking at the event logs and witnessing it happen, it looks like
> > something is causing the Remedy service to restart by itself on our
> > system.
> > This causes a 2-4 minutes outage as the remedy service restarts
> > itself.
> > We are in the midst of troubleshooting.
>
> > Anyone else with any ideas on how approach troubleshooting this?
> > It really has us stumped here.
>
> > Thanks
>
> > On Feb 13, 11:41 am, Peter <[EMAIL PROTECTED]> wrote:
> > > We (2 admins) just experienced this exact error yesterday.  I was just
> > > Emailing my network security folks to see if there are any "security"
> > > port scans that might be occuring.  We're building our production 7.1
> > > server so the fast and list tread count are default "out of the box".
> > > I had a rpc connection error during the same time frame while loading
> > > SRM.
>
> > > On Feb 13, 8:43 am, "Durrant, Michael M. - ITSD"
>
> > > <[EMAIL PROTECTED]> wrote:
> > > > Howdy listers,
>
> > > >         Yesterday, when submitting searches, we were being greeted by a
> > > > strange error:
>
> > > >         AR ERR [90] Cannot establish a network connection to the AR
> > > > System server: dhwrem (0) : RPC: Miscellaneous tli error - System error
> > > > (connection refused)
>
> > > >         We could create new cases and modify existing cases, but we
> > > > could not submit searches.  I checked the arerror.log and there was
> > > > nothing out of the ordinary, save for a bunch of "SendEMail() 390620 :
> > > > Parameter list for a function is empty" messages, which are typical (yet
> > > > unexplained) on our system.
>
> > > >         In a moment of panic, I increased the number of list and fast
> > > > threads on our server and restarted the server.  I haven't seen the
> > > > error yet today but the morning is still young...
>
> > > >         Any one seen this before?
>
> > > > TIA,
> > > > Michael
> > > > The information contained in this email may be privileged, confidential 
> > > > or otherwise protected from disclosure.  All persons are advised that 
> > > > they may face penalties under state and federal law for sharing this 
> > > > information with unauthorized individuals.  If you received this email 
> > > > in error, please reply to the sender that you have received this 
> > > > information in error.  Also, please delete this email after replying to 
> > > > the sender.
>
> > > > ___
> > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"
>
> > > ___­­­
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide 
> > > quoted text -
>
> > > - Show quoted text -
>
> > ___­­
> > UNSUBSCRIBE or access ARSlist Archives atwww.ars

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

[haeyoon . lee]

Nothing unusual in the event log of either ars server or ars db
server.


On Feb 14, 1:20 am, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> Also take a look at your Windows Events log and check the errors that get
> written in chronological order.. This will probably give you an insight as
> to why the AR Server service restarted as there might be related errors
> written to the event long prior to the AR Server restart that may have
> caused it to restart..
>
> Cheers
>
> Joe
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED]
> Sent: Wednesday, February 13, 2008 5:10 PM
> To: [EMAIL PROTECTED]
> Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
>
> Thanks for the tips.
>
> We are running Windows 2003
> Remedy 7.0.1 patch 4
> ITSM 7.0.3 patch 6
> SRM 2.1
> SLM 7.0.3 patch 4
>
> Database is on a remote server with windows 2003 and sql 2000.
>
> I will check out the email part and hopefully see something that can
> be fixed.
>
> Harry
>
> On Feb 13, 4:51  pm, john rosquist <[EMAIL PROTECTED]> wrote:
> > Consider disabling escalations for a bit.   Also, consider and evaluate
> the email engine. Are the emails in the queues very large. Are there LOTS of
> them?
>
> > Unix or windows?
>
> > Penetration testing will cause a remedy server to crash, but just once per
> scan event.
>
> > John
>
> > - Original Message 
> > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
> > To: [EMAIL PROTECTED]
> > Sent: Wednesday, February 13, 2008 4:14:34 PM
> > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
>
> > Did that.. and they are looking into it...
>
> > Why would the remedy service suddenly restart?
> > I can see it happen.   I've seen it 3 times when people message me that
> > it is down.
> > I check the server and the remedy service restarts (not the sever but
> > just the service)
>
> > arerror.log doesn't seem to indicate anything other than the actual
> > error users get.
> > DB log file shows no errors.
>
> > On Feb 13, 3:20 pm, john rosquist <[EMAIL PROTECTED]> wrote:
> > > TLI error is a networking error.   Given that the ARS server happens to
> be down at the time, it means that the client/midtier cannot connect to it.
>
> > > Turn SQL and API logging on. Look in the arerror.log in the db
> directory. Look at your db too.
>
> > > Call home to support to have them start working the issue too.
>
> > > John Rosquist
> > > Windward
>
> > > - Original Message 
> > > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
> > > To: [EMAIL PROTECTED]
> > > Sent: Wednesday, February 13, 2008 2:38:26 PM
> > > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
>
> > > Hi,
>
> > > We are getting the same issues.
> > > When looking at the event logs and witnessing it happen, it looks like
> > > something is causing the Remedy service to restart by itself on our
> > > system.
> > > This causes a 2-4 minutes outage as the remedy service restarts
> > > itself.
> > > We are in the midst of troubleshooting.
>
> > > Anyone else with any ideas on how approach troubleshooting this?
> > > It really has us stumped here.
>
> > > Thanks
>
> > > On Feb 13, 11:41 am, Peter <[EMAIL PROTECTED]> wrote:
> > > > We (2 admins) just experienced this exact error yesterday.   I was
> just
> > > > Emailing my network security folks to see if there are any "security"
> > > > port scans that might be occuring.   We're building our production 7.1
> > > > server so the fast and list tread count are default "out of the box".
> > > > I had a rpc connection error during the same time frame while loading
> > > > SRM.
>
> > > > On Feb 13, 8:43 am, "Durrant, Michael M. - ITSD"
>
> > > > <[EMAIL PROTECTED]> wrote:
> > > > > Howdy listers,
>
> > > > >             Yesterday, when submitting searches, we were being
> greeted by a
> > > > > strange error:
>
> > > > >             AR ERR [90] Cannot establish a network connection to the
> AR
> > > > > System server: dhwrem (0) : RPC: Miscellaneous tli error - System
> error
> > > > > (connection refused)
>
> > > > >             We could create new cases and modify existing cases, but
> we
> > > > > could not submit searches.   I checked the arerror.log and there was
> > > > > nothing out of the ordinary, save for a bunch of "SendEMail() 390620
> :
> > > > > Parameter list for a function is empty" messages, which are typical
> (yet
> > > > > unexplained) on our system.
>
> > > > >             In a moment of panic, I increased the number of list and
> fast
> > > > > threads on our server and restarted the server.   I haven't seen the
> > > > > error yet today but the morning is still young...
>
> > > > >             Any one seen this before?
>
> > > > > TIA,
> > > > > Michael
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist:

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

[haeyoon . lee]

Our support team has found that the 2 error logs we sent showed that
both times the ar server crapped out at a filter/filter guide.
SRM:AOI:Process_IN_PushAppRequestInfo_05_EventParam_TableLoop (165)

I wonder if the other 2 people experiencing issue might be able to
check their filter logs to see if it happens at that filter also.



On Feb 14, 9:01 am, [EMAIL PROTECTED] wrote:
> Nothing unusual in the event log of either ars server or ars db
> server.
>
> On Feb 14, 1:20 am, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>
>
>
>
>
> > Also take a look at your Windows Events log and check the errors that get
> > written in chronological order.. This will probably give you an insight as
> > to why the AR Server service restarted as there might be related errors
> > written to the event long prior to the AR Server restart that may have
> > caused it to restart..
>
> > Cheers
>
> > Joe
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED]
> > Sent: Wednesday, February 13, 2008 5:10 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
>
> > Thanks for the tips.
>
> > We are running Windows 2003
> > Remedy 7.0.1 patch 4
> > ITSM 7.0.3 patch 6
> > SRM 2.1
> > SLM 7.0.3 patch 4
>
> > Database is on a remote server with windows 2003 and sql 2000.
>
> > I will check out the email part and hopefully see something that can
> > be fixed.
>
> > Harry
>
> > On Feb 13, 4:51  pm, john rosquist <[EMAIL PROTECTED]> wrote:
> > > Consider disabling escalations for a bit.   Also, consider and evaluate
> > the email engine. Are the emails in the queues very large. Are there LOTS of
> > them?
>
> > > Unix or windows?
>
> > > Penetration testing will cause a remedy server to crash, but just once per
> > scan event.
>
> > > John
>
> > > - Original Message 
> > > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
> > > To: [EMAIL PROTECTED]
> > > Sent: Wednesday, February 13, 2008 4:14:34 PM
> > > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
>
> > > Did that.. and they are looking into it...
>
> > > Why would the remedy service suddenly restart?
> > > I can see it happen.   I've seen it 3 times when people message me that
> > > it is down.
> > > I check the server and the remedy service restarts (not the sever but
> > > just the service)
>
> > > arerror.log doesn't seem to indicate anything other than the actual
> > > error users get.
> > > DB log file shows no errors.
>
> > > On Feb 13, 3:20 pm, john rosquist <[EMAIL PROTECTED]> wrote:
> > > > TLI error is a networking error.   Given that the ARS server happens to
> > be down at the time, it means that the client/midtier cannot connect to it.
>
> > > > Turn SQL and API logging on. Look in the arerror.log in the db
> > directory. Look at your db too.
>
> > > > Call home to support to have them start working the issue too.
>
> > > > John Rosquist
> > > > Windward
>
> > > > - Original Message 
> > > > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
> > > > To: [EMAIL PROTECTED]
> > > > Sent: Wednesday, February 13, 2008 2:38:26 PM
> > > > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
>
> > > > Hi,
>
> > > > We are getting the same issues.
> > > > When looking at the event logs and witnessing it happen, it looks like
> > > > something is causing the Remedy service to restart by itself on our
> > > > system.
> > > > This causes a 2-4 minutes outage as the remedy service restarts
> > > > itself.
> > > > We are in the midst of troubleshooting.
>
> > > > Anyone else with any ideas on how approach troubleshooting this?
> > > > It really has us stumped here.
>
> > > > Thanks
>
> > > > On Feb 13, 11:41 am, Peter <[EMAIL PROTECTED]> wrote:
> > > > > We (2 admins) just experienced this exact error yesterday.   I was
> > just
> > > > > Emailing my network security folks to see if there are any "security"
> > > > > port scans that might be occuring.   We're building our production 7.1
> > > > > server so the fast and list tread count are default "out of the box".
> > > > > I had a rpc connection error during the same time frame while loading
> > > > > SRM.
>
> > > > > On Feb 13, 8:43 am, "Durrant, Michael M. - ITSD"
>
> > > > > <[EMAIL PROTECTED]> wrote:
> > > > > > Howdy listers,
>
> > > > > >             Yesterday, when submitting searches, we were being
> > greeted by a
> > > > > > strange error:
>
> > > > > >             AR ERR [90] Cannot establish a network connection to the
> > AR
> > > > > > System server: dhwrem (0) : RPC: Miscellaneous tli error - System
> > error
> > > > > > (connection refused)
>
> > > > > >             We could create new cases and modify existing cases, but
> > we
> > > > > > could not submit searches.   I checked the arerror.log and there was
> > > > > > nothing out of the ordinary, save for a bunch of "SendEMail() 390620
> > :
> > > > > > Parameter list for a function i

ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

[haeyoon . lee]

It took a bit of time to find out where this went hahaha.
Sorry but I'm changing the subject back.


On Feb 14, 12:02 pm, "Sanford, Claire"
<[EMAIL PROTECTED]> wrote:
> Does anyone have any idea why some times when a Task ticket is updated,
> the entry is copied to the CHG ticket's Work Log and other times it is
> NOT copied to the CHG Work Log.
>
> It doesn't happen often and there is no pattern that I can see.  I have
> been unable to duplicate it.
>
> ARS 6.3 Patch 18
> HD 6.0
> Oracle 10 w/9 libraries
> Oracle lives on a remote server
> Windows 2003 4 gig on app server and 8 gig on DB server
>
> Claire Sanford
> Information Systems Division
> Memorial Hermann Healthcare System
> Phone: 713 448 6035
> [EMAIL PROTECTED]
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

[haeyoon . lee]

Ok so we got to the root of the problem causing the system to crash.

So I noticed that a handful of incidents were being updated with work
info.
This work info would push back to the related Service Request.
But there is a filter that would loop and keep looping endlessly until
the system crashed.
HPD:INC:UpdateComm_577_PWLG

This only started happening with SRM 2.1 but the filter above was last
modified with our original Remedy 7.0.0 install.  Sept 2006.

We disabled this workflow and the server doesn't crash.

Anyone else experiencing this same issue with SRm 2.1?


On Feb 14, 4:22 pm, [EMAIL PROTECTED] wrote:
> It took a bit of time to find out where this went hahaha.
> Sorry but I'm changing the subject back.
>
> On Feb 14, 12:02 pm, "Sanford, Claire"
>
>
>
>
>
> <[EMAIL PROTECTED]> wrote:
> > Does anyone have any idea why some times when a Task ticket is updated,
> > the entry is copied to the CHG ticket's Work Log and other times it is
> > NOT copied to the CHG Work Log.
>
> > It doesn't happen often and there is no pattern that I can see.  I have
> > been unable to duplicate it.
>
> > ARS 6.3 Patch 18
> > HD 6.0
> > Oracle 10 w/9 libraries
> > Oracle lives on a remote server
> > Windows 2003 4 gig on app server and 8 gig on DB server
>
> > Claire Sanford
> > Information Systems Division
> > Memorial Hermann Healthcare System
> > Phone: 713 448 6035
> > [EMAIL PROTECTED]
>
> > ___­­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: Overview Console - Assignee

[haeyoon . lee]

I have the same issue.
Remedy 7.0.1 patch 6.

I added the assignee column and tried referencing one of those
assignee fields (helpdesk) and it still doesn't show anything.
I look up the form that it should be looking at and look up the
records and it shows nothing in the assignee field on the form.
I need to refresh my memory since I attempted this a year ago.
I only spent about half a day and was told not to bother with it.

From what I remember though is that the assignee doesn't seem to get
pushed to this form.



On Mar 12, 9:58 am, Brandi Barbour <[EMAIL PROTECTED]> wrote:
> In my SHR:ARDBCFields form I have 3 entries for the assignee field.
> As follows:
> Entry 1
> FIELD ID                100403
> FORM GUID               MAINCHANGE
> VENDOR FIELD ID 100218
> GUID                    AUTOFILLED
>
> Entry 2
> FIELD ID                100218
> FORM GUID               MAINHELPDESK
> VENDOR FIELD ID 100218
> GUID                    AUTOFILLED
>
> Entry 3
> FIELD ID                10010413
> FORM GUID               TMSTASK
> VENDOR FIELD ID 100218
> GUID                    AUTOFILLED
>
> Does that make sense.  This allows entries from the 3 forms to populate
> 1 in the vendor form.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, March 11, 2008 10:10 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Question: Overview Console - Assignee
>
> Thank you - I have added fields before.  The problem is the Assignee
> field is not the same on Task, Change and Incident.  But I see the
> Assignee field in SHR:ARDBC.
>
> On Tue, Mar 11, 2008 at 2:48 PM, Brandi Barbour
> <[EMAIL PROTECTED]> wrote:
> > You must add the entries to the SHR:ARDBCFields form for each field of
>
> > the 3 forms and map them to the same field.  So you will have 3
> > different entries for the Assignee field.  One for each form.  Once
> > you do that you add the Assignee field to the table in the Overview
> > Console with public permissions then restart the plugin.
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Tuesday, March 11, 2008 12:19 PM
> > To: [EMAIL PROTECTED]
> > Subject: Question: Overview Console - Assignee
>
> > I have added a couple of new fields to the Overview Console with no
> > problems.
>
> > However, the users want to see "Assignee" on the Overview Console.
> > The problem is the Database ID for Change, Help Desk and Task is not
> > the same.
>
> > Has anyone added Assignee to their Overview Console?
>
> > Thanks!
>
> > __
> > __
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> > __
> > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: Overview Console - ITSM 7 - Patch 6

[haeyoon . lee]

I'm wondering something.

Updated to ITSM patch 6.
Now in Overview Console... Unassigned view doesn't bring up anything.
I have 8 unassigned incidents, but when I check the Overview console,
the unassigned doesn't show up.
This happens to all support users.

Anyone else with this issue?

On Mar 5, 4:13 pm, "T. Dee" <[EMAIL PROTECTED]> wrote:
> H - thanks - I thought it was a defect.
>
> Oh well.
>
> Ty
>
> On 3/5/08, Howard Richter <[EMAIL PROTECTED]> wrote:
>
>
>
>
>
> > **
> > I opened up that bug on patch 7.0.0 patch 2. Also check and see if you are
> > missing some assigments as well.
>
> > I guess they still have not fixed it.
>
> > hbr
>
> > On Wed, Mar 5, 2008 at 2:23 PM, T. Dee <[EMAIL PROTECTED]> wrote:
>
> > > Has anyone experienced issues with the Overview Console?
>
> > > When I go into the Overview Console I see Tasks that are NOT Assigned
> > > to me, as well I don't belong to any of the Groups of the Tasks that
> > > are showing.
>
> > > Odd behaviour.
>
> > ___­
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> > --
> > Howard Richter
> > ITIL Foundation Certified
> > Red Hat Certified Technician
> > CompTIA Linux+ Certified
> > [EMAIL PROTECTED]
> > Resume =
> >http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2)
> > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
> > html___
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Appadmin access rights vs administrator

[haeyoon . lee]

I noticed that even though my account has 'administrator' permissions,
I do not see all the forms that appadmin can.

Also for the AR System User Preference form, my admin account cannot
search on all records.  It only brings up my user preference entry.
But appadmin can view all user preference records.

What can I do to give my account or any admin account, similar access
to appadmin?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Appadmin access rights vs administrator

[haeyoon . lee]

No it doesn't have a fixed license.
I change it to fixed and voila, I can see everything!

Thanks Peter!

On Apr 1, 1:42 pm, "Lammey, Peter A." <[EMAIL PROTECTED]> wrote:
> Does your account have a Fixed AR License?
> AR system will not recognize the user as actually being an admin if the user 
> does not have a fixed license.
>
> Thanks
> Peter Lammey
> ESPN MIT Technical Services & Applications Management
> 860-766-4761
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of [EMAIL PROTECTED]
> Sent: Tuesday, April 01, 2008 1:27 PM
> To: [EMAIL PROTECTED]
> Subject: Appadmin access rights vs administrator
>
> I noticed that even though my account has 'administrator' permissions, I do 
> not see all the forms that appadmin can.
>
> Also for the AR System User Preference form, my admin account cannot search 
> on all records.  It only brings up my user preference entry.
> But appadmin can view all user preference records.
>
> What can I do to give my account or any admin account, similar access to 
> appadmin?
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum 
> Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Product Catalog Data importing and relating to Company

[haeyoon . lee]

I just imported product catalog data to the PCT:Product Catalog form.

Now the only way I see to get this associated to the company is to
manually associate them through the Product Catalog setup form.
But that means I'll have to do this for 400 entries.

Is there an easier way to import this data with the company already
associated to it?

I'm sure there can be workflow created, but I'm looking for something
I don't have to spend weeks trying to figure out.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

en_US and ev_CA issue with SRM selecting request

[haeyoon . lee]

Hi,

I have a ticket open but haven't heard from BMC is a long time.  Seems
to take them a while to 1. look at the bug 2. admit there is a bug. 3.
escalate it 4. get it fixed.

Anyway.
Does any one with SRM have this issue?
If you use en_US on the server but the clients have en_CA or en_AU, it
gives an error message in Request Entry (SRM) when selecting a SRD.
The message is something like start time and end time are not proper
or something.

I have tested and I know the issue is the date format of en_US vs
en_CA/en_AU.
en_US = mm/dd/
en_CA = dd/mm/

I think this has an effect on SLM calculations also.

Anyone with these issues?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Midtier 7.1 install issue

[haeyoon . lee]

Hi,

I was wondering if anyone knows how I can get past this error when
installing remedy midtier 7.1 in SuSE 10.2.0.12

./mt_install: line 6109: release-notes-sles-10.2.0.12SUSE: command not
found
./mt_install: line 5974: =0: command not found
expr: syntax error
expr: syntax error
Operating System must be   or later
BMC Remedy mid tier installation terminated. See log file for details.

the release notes is installed as far as I know
Tomcat 5 with webapps is installed
SuSe version is 10.2.0.12

I don't know why this error comes up.
I can install this on another server no problems.
Only difference with this problem server and the working one is that
the problem server is on VMWare.

Any help would be appreciated

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Midtier 7.1 install issue

[haeyoon . lee]

Hi,

Thanks for the tip.
I tried it out but editing out the code generates more errors.

It seems that this section is needed for other parts of the script.

Any other ideas?
What might be causing it?  Can I add something to SuSE linux to get
this working?

Thanks



On Jul 8, 9:55 pm, Kurniadi <[EMAIL PROTECTED]> wrote:
> Hi Lee, mt_install is a shell script.
> For the error "Operating System must be   or later",. perhaps you can
> bypass it by editing the mt_install and add # at beggining of line of
> that section.
>
> If you have successfully install that midtier in the identical
> operating system, that error should not be happen.
>
> Regards,
> Kurniadi
>
>
>
>
>
> On Wed, Jul 9, 2008 at 3:05 AM,  <[EMAIL PROTECTED]> wrote:
> > Hi,
>
> > I was wondering if anyone knows how I can get past this error when
> > installing remedy midtier 7.1 in SuSE 10.2.0.12
>
> > ./mt_install: line 6109: release-notes-sles-10.2.0.12SUSE: command not
> > found
> > ./mt_install: line 5974: =0: command not found
> > expr: syntax error
> > expr: syntax error
> > Operating System must be   or later
> > BMC Remedy mid tier installation terminated. See log file for details.
>
> > the release notes is installed as far as I know
> > Tomcat 5 with webapps is installed
> > SuSe version is 10.2.0.12
>
> > I don't know why this error comes up.
> > I can install this on another server no problems.
> > Only difference with this problem server and the working one is that
> > the problem server is on VMWare.
>
> > Any help would be appreciated
>
> > ___­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Midtier 7.1 install issue

[haeyoon . lee]

Hey,

I took your advice from BMCDN and deployed it as a war file.
I had to add some lines to the startup.sh in order for the servlet to
work, but at least it's up and running.

Thanks!

On Jul 9, 9:59 am, Axton <[EMAIL PROTECTED]> wrote:
> Differences in your environment could cause the issue.  Different
> shell, different binaries (test, tset, grep, awk, etc.), different
> character sets, etc.
>
> Axton Grams
>
>
>
>
>
> On Wed, Jul 9, 2008 at 9:42 AM,  <[EMAIL PROTECTED]> wrote:
> > Hi,
>
> > Thanks for the tip.
> > I tried it out but editing out the code generates more errors.
>
> > It seems that this section is needed for other parts of the script.
>
> > Any other ideas?
> > What might be causing it?  Can I add something to SuSE linux to get
> > this working?
>
> > Thanks
>
> > On Jul 8, 9:55 pm, Kurniadi <[EMAIL PROTECTED]> wrote:
> >> Hi Lee, mt_install is a shell script.
> >> For the error "Operating System must be   or later",. perhaps you can
> >> bypass it by editing the mt_install and add # at beggining of line of
> >> that section.
>
> >> If you have successfully install that midtier in the identical
> >> operating system, that error should not be happen.
>
> >> Regards,
> >> Kurniadi
>
> >> On Wed, Jul 9, 2008 at 3:05 AM,  <[EMAIL PROTECTED]> wrote:
> >> > Hi,
>
> >> > I was wondering if anyone knows how I can get past this error when
> >> > installing remedy midtier 7.1 in SuSE 10.2.0.12
>
> >> > ./mt_install: line 6109: release-notes-sles-10.2.0.12SUSE: command not
> >> > found
> >> > ./mt_install: line 5974: =0: command not found
> >> > expr: syntax error
> >> > expr: syntax error
> >> > Operating System must be   or later
> >> > BMC Remedy mid tier installation terminated. See log file for details.
>
> >> > the release notes is installed as far as I know
> >> > Tomcat 5 with webapps is installed
> >> > SuSe version is 10.2.0.12
>
> >> > I don't know why this error comes up.
> >> > I can install this on another server no problems.
> >> > Only difference with this problem server and the working one is that
> >> > the problem server is on VMWare.
>
> >> > Any help would be appreciated
>
> >> > ___­­
> >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> >> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"
>
> >> ___­­
> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> >> Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide 
> >> quoted text -
>
> >> - Show quoted text -
>
> > ___­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"