Re: Midtier 7.1 install issue
Hey, I took your advice from BMCDN and deployed it as a war file. I had to add some lines to the startup.sh in order for the servlet to work, but at least it's up and running. Thanks! On Jul 9, 9:59 am, Axton [EMAIL PROTECTED] wrote: Differences in your environment could cause the issue. Different shell, different binaries (test, tset, grep, awk, etc.), different character sets, etc. Axton Grams On Wed, Jul 9, 2008 at 9:42 AM, [EMAIL PROTECTED] wrote: Hi, Thanks for the tip. I tried it out but editing out the code generates more errors. It seems that this section is needed for other parts of the script. Any other ideas? What might be causing it? Can I add something to SuSE linux to get this working? Thanks On Jul 8, 9:55 pm, Kurniadi [EMAIL PROTECTED] wrote: Hi Lee, mt_install is a shell script. For the error Operating System must be or later,. perhaps you can bypass it by editing the mt_install and add # at beggining of line of that section. If you have successfully install that midtier in the identical operating system, that error should not be happen. Regards, Kurniadi On Wed, Jul 9, 2008 at 3:05 AM, [EMAIL PROTECTED] wrote: Hi, I was wondering if anyone knows how I can get past this error when installing remedy midtier 7.1 in SuSE 10.2.0.12 ./mt_install: line 6109: release-notes-sles-10.2.0.12SUSE: command not found ./mt_install: line 5974: =0: command not found expr: syntax error expr: syntax error Operating System must be or later BMC Remedy mid tier installation terminated. See log file for details. the release notes is installed as far as I know Tomcat 5 with webapps is installed SuSe version is 10.2.0.12 I don't know why this error comes up. I can install this on another server no problems. Only difference with this problem server and the working one is that the problem server is on VMWare. Any help would be appreciated ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier 7.1 install issue
Hi, Thanks for the tip. I tried it out but editing out the code generates more errors. It seems that this section is needed for other parts of the script. Any other ideas? What might be causing it? Can I add something to SuSE linux to get this working? Thanks On Jul 8, 9:55 pm, Kurniadi [EMAIL PROTECTED] wrote: Hi Lee, mt_install is a shell script. For the error Operating System must be or later,. perhaps you can bypass it by editing the mt_install and add # at beggining of line of that section. If you have successfully install that midtier in the identical operating system, that error should not be happen. Regards, Kurniadi On Wed, Jul 9, 2008 at 3:05 AM, [EMAIL PROTECTED] wrote: Hi, I was wondering if anyone knows how I can get past this error when installing remedy midtier 7.1 in SuSE 10.2.0.12 ./mt_install: line 6109: release-notes-sles-10.2.0.12SUSE: command not found ./mt_install: line 5974: =0: command not found expr: syntax error expr: syntax error Operating System must be or later BMC Remedy mid tier installation terminated. See log file for details. the release notes is installed as far as I know Tomcat 5 with webapps is installed SuSe version is 10.2.0.12 I don't know why this error comes up. I can install this on another server no problems. Only difference with this problem server and the working one is that the problem server is on VMWare. Any help would be appreciated ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Midtier 7.1 install issue
Hi, I was wondering if anyone knows how I can get past this error when installing remedy midtier 7.1 in SuSE 10.2.0.12 ./mt_install: line 6109: release-notes-sles-10.2.0.12SUSE: command not found ./mt_install: line 5974: =0: command not found expr: syntax error expr: syntax error Operating System must be or later BMC Remedy mid tier installation terminated. See log file for details. the release notes is installed as far as I know Tomcat 5 with webapps is installed SuSe version is 10.2.0.12 I don't know why this error comes up. I can install this on another server no problems. Only difference with this problem server and the working one is that the problem server is on VMWare. Any help would be appreciated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
en_US and ev_CA issue with SRM selecting request
Hi, I have a ticket open but haven't heard from BMC is a long time. Seems to take them a while to 1. look at the bug 2. admit there is a bug. 3. escalate it 4. get it fixed. Anyway. Does any one with SRM have this issue? If you use en_US on the server but the clients have en_CA or en_AU, it gives an error message in Request Entry (SRM) when selecting a SRD. The message is something like start time and end time are not proper or something. I have tested and I know the issue is the date format of en_US vs en_CA/en_AU. en_US = mm/dd/ en_CA = dd/mm/ I think this has an effect on SLM calculations also. Anyone with these issues? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Appadmin access rights vs administrator
I noticed that even though my account has 'administrator' permissions, I do not see all the forms that appadmin can. Also for the AR System User Preference form, my admin account cannot search on all records. It only brings up my user preference entry. But appadmin can view all user preference records. What can I do to give my account or any admin account, similar access to appadmin? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Appadmin access rights vs administrator
No it doesn't have a fixed license. I change it to fixed and voila, I can see everything! Thanks Peter! On Apr 1, 1:42 pm, Lammey, Peter A. [EMAIL PROTECTED] wrote: Does your account have a Fixed AR License? AR system will not recognize the user as actually being an admin if the user does not have a fixed license. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, April 01, 2008 1:27 PM To: [EMAIL PROTECTED] Subject: Appadmin access rights vs administrator I noticed that even though my account has 'administrator' permissions, I do not see all the forms that appadmin can. Also for the AR System User Preference form, my admin account cannot search on all records. It only brings up my user preference entry. But appadmin can view all user preference records. What can I do to give my account or any admin account, similar access to appadmin? ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console - Assignee
I have the same issue. Remedy 7.0.1 patch 6. I added the assignee column and tried referencing one of those assignee fields (helpdesk) and it still doesn't show anything. I look up the form that it should be looking at and look up the records and it shows nothing in the assignee field on the form. I need to refresh my memory since I attempted this a year ago. I only spent about half a day and was told not to bother with it. From what I remember though is that the assignee doesn't seem to get pushed to this form. On Mar 12, 9:58 am, Brandi Barbour [EMAIL PROTECTED] wrote: In my SHR:ARDBCFields form I have 3 entries for the assignee field. As follows: Entry 1 FIELD ID 100403 FORM GUID MAINCHANGE VENDOR FIELD ID 100218 GUID AUTOFILLED Entry 2 FIELD ID 100218 FORM GUID MAINHELPDESK VENDOR FIELD ID 100218 GUID AUTOFILLED Entry 3 FIELD ID 10010413 FORM GUID TMSTASK VENDOR FIELD ID 100218 GUID AUTOFILLED Does that make sense. This allows entries from the 3 forms to populate 1 in the vendor form. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, March 11, 2008 10:10 PM To: [EMAIL PROTECTED] Subject: Re: Question: Overview Console - Assignee Thank you - I have added fields before. The problem is the Assignee field is not the same on Task, Change and Incident. But I see the Assignee field in SHR:ARDBC. On Tue, Mar 11, 2008 at 2:48 PM, Brandi Barbour [EMAIL PROTECTED] wrote: You must add the entries to the SHR:ARDBCFields form for each field of the 3 forms and map them to the same field. So you will have 3 different entries for the Assignee field. One for each form. Once you do that you add the Assignee field to the table in the Overview Console with public permissions then restart the plugin. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, March 11, 2008 12:19 PM To: [EMAIL PROTECTED] Subject: Question: Overview Console - Assignee I have added a couple of new fields to the Overview Console with no problems. However, the users want to see Assignee on the Overview Console. The problem is the Database ID for Change, Help Desk and Task is not the same. Has anyone added Assignee to their Overview Console? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console - ITSM 7 - Patch 6
I'm wondering something. Updated to ITSM patch 6. Now in Overview Console... Unassigned view doesn't bring up anything. I have 8 unassigned incidents, but when I check the Overview console, the unassigned doesn't show up. This happens to all support users. Anyone else with this issue? On Mar 5, 4:13 pm, T. Dee [EMAIL PROTECTED] wrote: H - thanks - I thought it was a defect. Oh well. Ty On 3/5/08, Howard Richter [EMAIL PROTECTED] wrote: ** I opened up that bug on patch 7.0.0 patch 2. Also check and see if you are missing some assigments as well. I guess they still have not fixed it. hbr On Wed, Mar 5, 2008 at 2:23 PM, T. Dee [EMAIL PROTECTED] wrote: Has anyone experienced issues with the Overview Console? When I go into the Overview Console I see Tasks that are NOT Assigned to me, as well I don't belong to any of the Groups of the Tasks that are showing. Odd behaviour. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
Ok so we got to the root of the problem causing the system to crash. So I noticed that a handful of incidents were being updated with work info. This work info would push back to the related Service Request. But there is a filter that would loop and keep looping endlessly until the system crashed. HPD:INC:UpdateComm_577_PWLG This only started happening with SRM 2.1 but the filter above was last modified with our original Remedy 7.0.0 install. Sept 2006. We disabled this workflow and the server doesn't crash. Anyone else experiencing this same issue with SRm 2.1? On Feb 14, 4:22 pm, [EMAIL PROTECTED] wrote: It took a bit of time to find out where this went hahaha. Sorry but I'm changing the subject back. On Feb 14, 12:02 pm, Sanford, Claire [EMAIL PROTECTED] wrote: Does anyone have any idea why some times when a Task ticket is updated, the entry is copied to the CHG ticket's Work Log and other times it is NOT copied to the CHG Work Log. It doesn't happen often and there is no pattern that I can see. I have been unable to duplicate it. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
Our support team has found that the 2 error logs we sent showed that both times the ar server crapped out at a filter/filter guide. SRM:AOI:Process_IN_PushAppRequestInfo_05_EventParam_TableLoop (165) I wonder if the other 2 people experiencing issue might be able to check their filter logs to see if it happens at that filter also. On Feb 14, 9:01 am, [EMAIL PROTECTED] wrote: Nothing unusual in the event log of either ars server or ars db server. On Feb 14, 1:20 am, Joe D'Souza [EMAIL PROTECTED] wrote: Also take a look at your Windows Events log and check the errors that get written in chronological order.. This will probably give you an insight as to why the AR Server service restarted as there might be related errors written to the event long prior to the AR Server restart that may have caused it to restart.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Wednesday, February 13, 2008 5:10 PM To: [EMAIL PROTECTED] Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? Thanks for the tips. We are running Windows 2003 Remedy 7.0.1 patch 4 ITSM 7.0.3 patch 6 SRM 2.1 SLM 7.0.3 patch 4 Database is on a remote server with windows 2003 and sql 2000. I will check out the email part and hopefully see something that can be fixed. Harry On Feb 13, 4:51 pm, john rosquist [EMAIL PROTECTED] wrote: Consider disabling escalations for a bit. Also, consider and evaluate the email engine. Are the emails in the queues very large. Are there LOTS of them? Unix or windows? Penetration testing will cause a remedy server to crash, but just once per scan event. John - Original Message From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, February 13, 2008 4:14:34 PM Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? Did that.. and they are looking into it... Why would the remedy service suddenly restart? I can see it happen. I've seen it 3 times when people message me that it is down. I check the server and the remedy service restarts (not the sever but just the service) arerror.log doesn't seem to indicate anything other than the actual error users get. DB log file shows no errors. On Feb 13, 3:20 pm, john rosquist [EMAIL PROTECTED] wrote: TLI error is a networking error. Given that the ARS server happens to be down at the time, it means that the client/midtier cannot connect to it. Turn SQL and API logging on. Look in the arerror.log in the db directory. Look at your db too. Call home to support to have them start working the issue too. John Rosquist Windward - Original Message From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, February 13, 2008 2:38:26 PM Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? Hi, We are getting the same issues. When looking at the event logs and witnessing it happen, it looks like something is causing the Remedy service to restart by itself on our system. This causes a 2-4 minutes outage as the remedy service restarts itself. We are in the midst of troubleshooting. Anyone else with any ideas on how approach troubleshooting this? It really has us stumped here. Thanks On Feb 13, 11:41 am, Peter [EMAIL PROTECTED] wrote: We (2 admins) just experienced this exact error yesterday. I was just Emailing my network security folks to see if there are any security port scans that might be occuring. We're building our production 7.1 server so the fast and list tread count are default out of the box. I had a rpc connection error during the same time frame while loading SRM. On Feb 13, 8:43 am, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: Howdy listers, Yesterday, when submitting searches, we were being greeted by a strange error: AR ERR [90] Cannot establish a network connection to the AR System server: dhwrem (0) : RPC: Miscellaneous tli error - System error (connection refused) We could create new cases and modify existing cases, but we could not submit searches. I checked the arerror.log and there was nothing out of the ordinary, save for a bunch of SendEMail() 390620 : Parameter list for a function is empty messages, which are typical (yet unexplained) on our system. In a moment of panic, I increased the number of list and fast threads on our server and restarted the server. I haven't seen the error yet today but the morning is still young... Any one seen this before? TIA, Michael
ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
It took a bit of time to find out where this went hahaha. Sorry but I'm changing the subject back. On Feb 14, 12:02 pm, Sanford, Claire [EMAIL PROTECTED] wrote: Does anyone have any idea why some times when a Task ticket is updated, the entry is copied to the CHG ticket's Work Log and other times it is NOT copied to the CHG Work Log. It doesn't happen often and there is no pattern that I can see. I have been unable to duplicate it. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
Hi, We are getting the same issues. When looking at the event logs and witnessing it happen, it looks like something is causing the Remedy service to restart by itself on our system. This causes a 2-4 minutes outage as the remedy service restarts itself. We are in the midst of troubleshooting. Anyone else with any ideas on how approach troubleshooting this? It really has us stumped here. Thanks On Feb 13, 11:41 am, Peter [EMAIL PROTECTED] wrote: We (2 admins) just experienced this exact error yesterday. I was just Emailing my network security folks to see if there are any security port scans that might be occuring. We're building our production 7.1 server so the fast and list tread count are default out of the box. I had a rpc connection error during the same time frame while loading SRM. On Feb 13, 8:43 am, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: Howdy listers, Yesterday, when submitting searches, we were being greeted by a strange error: AR ERR [90] Cannot establish a network connection to the AR System server: dhwrem (0) : RPC: Miscellaneous tli error - System error (connection refused) We could create new cases and modify existing cases, but we could not submit searches. I checked the arerror.log and there was nothing out of the ordinary, save for a bunch of SendEMail() 390620 : Parameter list for a function is empty messages, which are typical (yet unexplained) on our system. In a moment of panic, I increased the number of list and fast threads on our server and restarted the server. I haven't seen the error yet today but the morning is still young... Any one seen this before? TIA, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
Actually, over the weekend, we put SRM 2.1 into production and ITSM module patch 6. After this, our problems started with the AR ERR [90] Cannot establish a network connection to the AR System server: our server (0) : RPC: Miscellaneous tli error - System error (connection refused) It started on Monday when people started using Remedy and since then it is randomly occurring. This message has come up in 6 different intervals with the remedy service restart happening about 3-5 times in each interval of 30-60 minutes (if that makes sense) arerror.log doesn't reveal much. armonitor.log doesn't reveal much either. my event log has these entries to pinpoint when the message comes up. this message means that the remedy service started running so about 2-4 minutes prior, the remedy service stopped. Event Type: Information Event Source: Service Control Manager Event Category: None Event ID: 7036 Date: 2/13/2008 Time: 12:46:18 PM User: N/A Computer: BBSREMEDYAPP Description: The Remedy Action Request System Server service entered the running state. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. There is no message anywhere on why the remedy service stopped. On Feb 13, 2:38 pm, [EMAIL PROTECTED] wrote: Hi, We are getting the same issues. When looking at the event logs and witnessing it happen, it looks like something is causing the Remedy service to restart by itself on our system. This causes a 2-4 minutes outage as the remedy service restarts itself. We are in the midst of troubleshooting. Anyone else with any ideas on how approach troubleshooting this? It really has us stumped here. Thanks On Feb 13, 11:41 am, Peter [EMAIL PROTECTED] wrote: We (2 admins) just experienced this exact error yesterday. I was just Emailing my network security folks to see if there are any security port scans that might be occuring. We're building our production 7.1 server so the fast and list tread count are default out of the box. I had a rpc connection error during the same time frame while loading SRM. On Feb 13, 8:43 am, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: Howdy listers, Yesterday, when submitting searches, we were being greeted by a strange error: AR ERR [90] Cannot establish a network connection to the AR System server: dhwrem (0) : RPC: Miscellaneous tli error - System error (connection refused) We could create new cases and modify existing cases, but we could not submit searches. I checked the arerror.log and there was nothing out of the ordinary, save for a bunch of SendEMail() 390620 : Parameter list for a function is empty messages, which are typical (yet unexplained) on our system. In a moment of panic, I increased the number of list and fast threads on our server and restarted the server. I haven't seen the error yet today but the morning is still young... Any one seen this before? TIA, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
Did that.. and they are looking into it... Why would the remedy service suddenly restart? I can see it happen. I've seen it 3 times when people message me that it is down. I check the server and the remedy service restarts (not the sever but just the service) arerror.log doesn't seem to indicate anything other than the actual error users get. DB log file shows no errors. On Feb 13, 3:20 pm, john rosquist [EMAIL PROTECTED] wrote: TLI error is a networking error. Given that the ARS server happens to be down at the time, it means that the client/midtier cannot connect to it. Turn SQL and API logging on. Look in the arerror.log in the db directory. Look at your db too. Call home to support to have them start working the issue too. John Rosquist Windward - Original Message From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, February 13, 2008 2:38:26 PM Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? Hi, We are getting the same issues. When looking at the event logs and witnessing it happen, it looks like something is causing the Remedy service to restart by itself on our system. This causes a 2-4 minutes outage as the remedy service restarts itself. We are in the midst of troubleshooting. Anyone else with any ideas on how approach troubleshooting this? It really has us stumped here. Thanks On Feb 13, 11:41 am, Peter [EMAIL PROTECTED] wrote: We (2 admins) just experienced this exact error yesterday. I was just Emailing my network security folks to see if there are any security port scans that might be occuring. We're building our production 7.1 server so the fast and list tread count are default out of the box. I had a rpc connection error during the same time frame while loading SRM. On Feb 13, 8:43 am, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: Howdy listers, Yesterday, when submitting searches, we were being greeted by a strange error: AR ERR [90] Cannot establish a network connection to the AR System server: dhwrem (0) : RPC: Miscellaneous tli error - System error (connection refused) We could create new cases and modify existing cases, but we could not submit searches. I checked the arerror.log and there was nothing out of the ordinary, save for a bunch of SendEMail() 390620 : Parameter list for a function is empty messages, which are typical (yet unexplained) on our system. In a moment of panic, I increased the number of list and fast threads on our server and restarted the server. I haven't seen the error yet today but the morning is still young... Any one seen this before? TIA, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ____ Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?
Thanks for the tips. We are running Windows 2003 Remedy 7.0.1 patch 4 ITSM 7.0.3 patch 6 SRM 2.1 SLM 7.0.3 patch 4 Database is on a remote server with windows 2003 and sql 2000. I will check out the email part and hopefully see something that can be fixed. Harry On Feb 13, 4:51 pm, john rosquist [EMAIL PROTECTED] wrote: Consider disabling escalations for a bit. Also, consider and evaluate the email engine. Are the emails in the queues very large. Are there LOTS of them? Unix or windows? Penetration testing will cause a remedy server to crash, but just once per scan event. John - Original Message From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, February 13, 2008 4:14:34 PM Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? Did that.. and they are looking into it... Why would the remedy service suddenly restart? I can see it happen. I've seen it 3 times when people message me that it is down. I check the server and the remedy service restarts (not the sever but just the service) arerror.log doesn't seem to indicate anything other than the actual error users get. DB log file shows no errors. On Feb 13, 3:20 pm, john rosquist [EMAIL PROTECTED] wrote: TLI error is a networking error. Given that the ARS server happens to be down at the time, it means that the client/midtier cannot connect to it. Turn SQL and API logging on. Look in the arerror.log in the db directory. Look at your db too. Call home to support to have them start working the issue too. John Rosquist Windward - Original Message From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, February 13, 2008 2:38:26 PM Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? Hi, We are getting the same issues. When looking at the event logs and witnessing it happen, it looks like something is causing the Remedy service to restart by itself on our system. This causes a 2-4 minutes outage as the remedy service restarts itself. We are in the midst of troubleshooting. Anyone else with any ideas on how approach troubleshooting this? It really has us stumped here. Thanks On Feb 13, 11:41 am, Peter [EMAIL PROTECTED] wrote: We (2 admins) just experienced this exact error yesterday. I was just Emailing my network security folks to see if there are any security port scans that might be occuring. We're building our production 7.1 server so the fast and list tread count are default out of the box. I had a rpc connection error during the same time frame while loading SRM. On Feb 13, 8:43 am, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: Howdy listers, Yesterday, when submitting searches, we were being greeted by a strange error: AR ERR [90] Cannot establish a network connection to the AR System server: dhwrem (0) : RPC: Miscellaneous tli error - System error (connection refused) We could create new cases and modify existing cases, but we could not submit searches. I checked the arerror.log and there was nothing out of the ordinary, save for a bunch of SendEMail() 390620 : Parameter list for a function is empty messages, which are typical (yet unexplained) on our system. In a moment of panic, I increased the number of list and fast threads on our server and restarted the server. I haven't seen the error yet today but the morning is still young... Any one seen this before? TIA, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ____ Looking for last minute shopping deals? Find them fast with Yahoo! Search.
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
I've had this happen to me.. It was resolved the same way... it just corrected itself after 5 mins. On Jan 31, 12:43 pm, Harry Pugh [EMAIL PROTECTED] wrote: Thanks - I'll be on the lookout for that if it happens again. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Thursday, January 31, 2008 12:28 PM To: [EMAIL PROTECTED] Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi Harry, I had that happen recently on our dev server... somehow the ar.cfg file had become corrupted and the server name was incorrect. I changed the server name back to the right name, and viola`, everything worked fine again.. Hope this helps.. Thanks, Jase Brandon On 1/30/08, Harry Pugh [EMAIL PROTECTED] wrote: ** Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge - no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) (repeat 5x above) Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy - now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging - I turn on logging for SQL, API, and THREAD then I log out and back in - now suddenly everything works fine. I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! Error! Filename not specified. Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151www.AmericanSystems.comhttp://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor:www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are logo.gif 4KViewDownload ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SRM 2.1 notification issue
I was just wondering if anyone was having issues with notifications to submitters on the request level? I know you can turn it on from the SRD level and it is. But I found that in the filter, SRM:REQ:NotificationGenerator_899_PNP`!, Remedy Login ID is not pushing to the NTE:SYS NT Process Control form. So notifications to support staff didn't go out. Was it just my setup that had that error or are all SRM 2.1 affected by this? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Service Request Management -Anybody using it?
We have had it configured in development (SRM 2.0) since last June. But it has been buggy and therefore not put into production. We upgraded to SRM 2.1 last month and found new bugs that keep us from rolling it out. I agree with Donald. It's a good product with potential. It's a real pain to configure (why so many steps to create 1 SRD?) We have it plugging into the incident system for technical issues and we have service requests like installing software, etc. We also have custom forms for new hire requests which involve a PDT that has many AOTs within it. On Jan 23, 7:35 pm, Christopher Smith [EMAIL PROTECTED] wrote: Is anybody using BMC Service Request Management. Was hoping to get some feedback on the product from people that are actually using it. Thanks, Chris Smith ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SRM 2.1 and various bugs
Hi, Does anyone have SRM 2.1 installed in dev or prod? We have it set up but have numerous issues. It is an upgrade from SRM 2.0. First, it seems the email confirmation to end user on the SRM:Request form doesn't send out. Second, out of the box question/answer values don't push to the work order level. Third, the Work Order audit log shows the wrong column as modified by (Always showing the submitter of the original request no matter who changes it) - this I fixed by changing the column to the proper field but BMC says it is working as designed.. Those are the quick ones that I've found in our environment. Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it says Application is not licensed. It actually didn't work when we exported the def file and imported into prod. Yes we have a valid license. We had to recreate all the custom forms again. Anyone else having issues with SRM 2.1? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SRM 2.1 and various bugs
2nd issue. Answers not pushing to work order is a defect. It will be fixed in SRM 2.1 patch 1. Or you can request the fix. SW00283237 On Jan 17, 2:46 pm, [EMAIL PROTECTED] wrote: Hi, Does anyone have SRM 2.1 installed in dev or prod? We have it set up but have numerous issues. It is an upgrade from SRM 2.0. First, it seems the email confirmation to end user on the SRM:Request form doesn't send out. Second, out of the box question/answer values don't push to the work order level. Third, the Work Order audit log shows the wrong column as modified by (Always showing the submitter of the original request no matter who changes it) - this I fixed by changing the column to the proper field but BMC says it is working as designed.. Those are the quick ones that I've found in our environment. Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it says Application is not licensed. It actually didn't work when we exported the def file and imported into prod. Yes we have a valid license. We had to recreate all the custom forms again. Anyone else having issues with SRM 2.1? ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SRM 2.1 and various bugs
The fix I received from BMC indeed show that locales are the problem. I think there are 2 new filters and modification to the SRM:AppInstanceBridge form. I can send you the def fix if you want. On Jan 17, 3:52 pm, Savant, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: We have SRM 2.1 installed in dev and noticed that fields stopped passing to the Work Orders. Oddly enough, we may have stumbled on an answer this morning - locales. We created duplicate AOT/PDT/SRD using one locale and the fields pushed again. We haven't taken it all the way through yet, but suspect that's the root cause. We're rebuilding all the navigational categories, etc.. at the moment. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, January 17, 2008 11:46 AM To: [EMAIL PROTECTED] Subject: SRM 2.1 and various bugs Hi, Does anyone have SRM 2.1 installed in dev or prod? We have it set up but have numerous issues. It is an upgrade from SRM 2.0. First, it seems the email confirmation to end user on the SRM:Request form doesn't send out. Second, out of the box question/answer values don't push to the work order level. Third, the Work Order audit log shows the wrong column as modified by (Always showing the submitter of the original request no matter who changes it) - this I fixed by changing the column to the proper field but BMC says it is working as designed.. Those are the quick ones that I've found in our environment. Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it says Application is not licensed. It actually didn't work when we exported the def file and imported into prod. Yes we have a valid license. We had to recreate all the custom forms again. Anyone else having issues with SRM 2.1? ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
