SRM 7.6.04 Work Order Approval Process
Hi ARS listers, My client has a business need to have an Approval Process on the Work Order form. I see that there's a Work Order Status = Waiting Approval as well as a hidden Approvers tab on the forn. But there's no approval process defined. For the approval process to work, does it only need AP configuration or there's more to it? This is for SRM 7.6.04. I appreciate all your inputs. Thanks in advance, Tina ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
CMDBERR 120149
Hi All, Anybody encountered this error message before? This is not in the BMC's Error Messages doc. Mon Apr 04 12:24:57 2011 CMDB Svr Engine : Message not in catalog -- message number = 120149 (CMDBERR 120149) Size: 3848, Type: new, Source File: .\OSCacheChangeInfo.cpp, Line Number: 723 Any input on what this means and how to get this fixed is appreciated. Thanks. Tina -- View this message in context: http://old.nabble.com/CMDBERR-120149-tp31317385p31317385.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARERR 382 for HPD:Help Desk
Hello Listers, We're encountering the following error in our PROD environment: ARERR 382: ARCreateEntry - The value(s) for this entry violate a unique index that has been defined for this formschema: HPD:Help Desk, entry: INC, 2 unique index(es), field(s): 100161 179 I checked the BMC website for any defects and found SW00362274 where Resolution is Not Reproducible. I can't provide any logs as this only happens sporadically. I would appreciate if you can provide inputs as to the resolution of the above issue. Thanks in advance for your help. Tina -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ARERR-382-for-HPD-Help-Desk-tp5749827p5749827.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
DSO: CI Relationship error The relationship endpoint instance does not exist.
Hi Listers, We're attempting to DSO asset records (CIs) from source server to target server. We have created a custom datasetid before running the reconcialiation job. The CI record transfers OK but the relationship does not transfer at all. Below is the error we're getting for the relationship. The relationship endpoint instance does not exist. FLTR TID: 007656 RPC ID: 084897 Queue: Prv:390622 Client-RPC: 390622USER: Distributed Server Rel(clsId:BMC.CORE:BMC_COMPONENT instId: AG001635819317nfg0TAWV_3LQjvAQ can't be created. The supplied L-hand datasetId doesn't match datasetId of endpoint inst. Supplied: BMC.ASSET L-hand instId: AS001635819317GvM0TAPNnhLQPewQ datasetId: CUSTOM.DATASETID Any input on what is causing the error? Thanks in advance for your feedback. Tina -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/DSO-CI-Relationship-error-The-relationship-endpoint-instance-does-not-exist-tp5267778p5267778.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Asset form creation error
Hi Listers, I'm getting the same error as below: Failed to create reserved system field: DSOUniqueId on Form: AST:BMC_ConfigBaseElement on server Has anyone got ideas on how to resolve this? Thanks, Tina -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-form-creation-error-tp4550249p4962708.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CMBD 7.6 Installation - Third Party Requirements
Hi Listers, We are upgrading from CMBD 2.1 to CMDB 7.6, with ITSM 7.0.03, client is currently using IBM Websphere (Midtier). I'd like to get clarification about the third party requirements outlined in the BMC Documentation: Tomcat 5.5 or 6.0 Microsoft IIS with ServletExec 5.0 (Client is currently using Windows 2003, shipped with IIS 6.0) Note: We will NOT be installing the Web Servicess feature of the CMDB. Question: Do we need to install Tomcat and Servlet Exec in the Application Server OR the Midtier Server? Is CMDB 7.6 compatible with Web Sphere? Any configuration changes to be compatible with Web Sphere? Can we install Tomcat Servlet Exec in the Midtier without any issues with the Web Sphere? Thanks, Christianne -- View this message in context: http://old.nabble.com/CMBD-7.6-Installation---Third-Party-Requirements-tp28287770p28287770.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
DSO with Different Data Type
Hi Listers, Can anyone confirm if using DSO (Custom Mapping), you can push fields to different data type (source: date type field and destination: date/time type field) without any issues? Thanks, Tina -- View this message in context: http://old.nabble.com/DSO-with-Different-Data-Type-tp27026663p27026663.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARERR 9924 - The same Log Key cannot be applied to more than one field in a schema
Hi Listers, Has anyone encountered this before? I received this error when trying to import a custom join form. Join forms are AST:CMDB Associations AND AST:SearchFromBase_Relationship I'm using ARS 7.1, ITSM 7.0.02p6, CMDB 2.1 p4 The Error Messages doc only mentioned this: The same Log Key cannot be applied to more than one field in a schema. Specify a unique log key for each field. Your input is greatly appreciated. Thanks, Tina -- View this message in context: http://old.nabble.com/ARERR-9924---The-same-Log-Key-cannot-be-applied-to-more-than-one-field-in-a-schema-tp26698349p26698349.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Modify All Functionality in Asset Management
Hi All, Here's the scenario I have at work and would like to solicit your feedback/inputs... OOB: Only 'Asset Admin' users have the create modify permissions on the CI Client Scenario: Made customizations so that 'Asset User' can also create modify a particular CI that they currently have a People relationship (Support Group) Current Issue: When the 'Modify All' functionality is used, no security is in place. Even 'Asset User' with read-only permissions on a CI can modify record. OOB: When I logged in as An Asset Viewer (as well as Asset User), and used 'Modify All' functionality, I was able to update the record that is read-only (Save button is disabled, fields are locked out) My questions: 1. Has anyone in the group implemented something similar to this? 2. Is this an issue I need to bring to BMC or do I just create worklows to implement the security on Modify All? Thanks in advance. Tina -- View this message in context: http://old.nabble.com/Modify-All-Functionality-in-Asset-Management-tp26324574p26324574.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: confirm save request dialog box kept appearing
I am experiencing the same issue of Confirm Save Request dialog box appearing in a search result even without modifying/changing anything in the row/entry. I searched the list and found an older post but no resolution was posted. Anyone encountered this lately? Any input is greatly appreciated. Thanks, Tina Lei wrote: Hi all, need help please! we recently kept experiencing confirm save request dialog box appearing after every row selection in the search result (for certain schemas, but not all) even if we did not update anything. i have no idea where to look for it and it's been annoying everyone and we're just really suffering having to put up with it all the time. does anyone know how to fix this problem? i looked at the active links and i can't find anything there as well. Please Help! Thanks Lei (leiw...@yahoo.com) Remedy AR Info -- AR Server: v5.1 OS: Solaris 8 DB: Sybase 12 Mid-tier: v6.2 -- View this message in context: http://www.nabble.com/%22confirm-save-request%22-dialog-box-kept-appearing-tp6640249p25311413.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: confirm save request dialog box kept appearing
That did it! There were ALs that fire on Display, Window Loaded and Window Open. When I removed these execute on condition, the Confirm Save Request does not appear anymore. Thanks! DCI wrote: Double check your workflow to ensure that a field isn't being set that is triggering the change flag. Check Active Links that fire on Display, Window Loaded, or Window Open. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Saturday, September 05, 2009 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: confirm save request dialog box kept appearing I am experiencing the same issue of Confirm Save Request dialog box appearing in a search result even without modifying/changing anything in the row/entry. I searched the list and found an older post but no resolution was posted. Anyone encountered this lately? Any input is greatly appreciated. Thanks, Tina Lei wrote: Hi all, need help please! we recently kept experiencing confirm save request dialog box appearing after every row selection in the search result (for certain schemas, but not all) even if we did not update anything. i have no idea where to look for it and it's been annoying everyone and we're just really suffering having to put up with it all the time. does anyone know how to fix this problem? i looked at the active links and i can't find anything there as well. Please Help! Thanks Lei (leiw...@yahoo.com) Remedy AR Info -- AR Server: v5.1 OS: Solaris 8 DB: Sybase 12 Mid-tier: v6.2 -- View this message in context: http://www.nabble.com/%22confirm-save-request%22-dialog-box-kept-appearing-t p6640249p25311413.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/%22confirm-save-request%22-dialog-box-kept-appearing-tp6640249p25312011.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SQL and IF Statements in AIE
Hi Frank, I have this statement: STMT| IF $Region$ = NORTH AMERICA THEN VALUE = $State_Name$ ELSE VALUE = $Region_Name$ ENDIF But I'm having trouble verifying this exchange. I got this error: Verify DataExchange: 'Facilities Integration' Error on tab: '' (ARNOTE 1) I know it refers to the particular statement because when I disable it, verification is fine. Am I missing something? I have spaces between the fields and the variables. Thanks in advance for your help. Tina Frank Caruso-2 wrote: I made a few postings about having issues using the IF and SQL statements in field mappings within AIE. Although I appeared to be using valid syntax in my class mappings, AIE would not process those statements. No errors were shown in the logs. After a bunch of emails back and forth with BMC I was able to figure out the issue and felt it was worth posting to the list. These type of statements must contain spaces between all fields\variables. A statement such as: STMT|IF $Index0$=0 THEN VALUE=1000 ELSE VALUE=5000 ENDIF will not work but the following will: STMT|IF $Index0$ = 0 THEN VALUE = 1000 ELSE VALUE = 5000 ENDIF The same with an SQL statement: sql|select column from table where column=$column$ will not work but: sql|select column from table where column = $column$ does work. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/SQL-and-IF-Statements-in-AIE-tp24949420p25151446.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Flashboard Load Time
Hi Listers, Can you give me a feedback on how long does it usually take for a Flashboard (Incident Management) to Load? My client says it takes her 2.5 minutes to do the initial load, after that is 5 seconds. Some other users report a faster load time. Any factors affecting this (machine-specific, etc). Thanks in advance for any input. Regards, Christianne -- View this message in context: http://www.nabble.com/Flashboard-Load-Time-tp25067139p25067139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Flashboard Load Time
Hi Shyam, What could be a setting in IE that can cause some delay? Thanks for your initial feedback. Tina Shyam Attavar wrote: The Flashboard is actually a Data Visualization Field. So, this is actually running on the mid-tier. Depending on where the user is located with respect to the mid-tier (geographically close or farther away) will probably make a difference. Also, the IE settings (assuming that is the default browser) also could be causing some of the delay. These are some general guidelines for troubleshooting performance issues. Maybe you can run the fiddler utility and see more details on each of the calls that are being made from FB and see if that can point you to something. HTH, -- Shyam tina flores csoukn...@columnit.com wrote in message news:25067139.p...@talk.nabble.com... Hi Listers, Can you give me a feedback on how long does it usually take for a Flashboard (Incident Management) to Load? My client says it takes her 2.5 minutes to do the initial load, after that is 5 seconds. Some other users report a faster load time. Any factors affecting this (machine-specific, etc). Thanks in advance for any input. Regards, Christianne -- View this message in context: http://www.nabble.com/Flashboard-Load-Time-tp25067139p25067139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Flashboard-Load-Time-tp25067139p25068504.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Adding Attribute to CMDB Base Element creates ERROR: 300 Malloc failed on server CreateMultipleFields()
Hello Listers, I'm trying to add an an attribue to the BMC_BaseElement class but it is giving me this error: 300 Malloc failed on server CreateMultipleFields() I tried to remove the Change Pending entry in the OBJSTR:Class and OBJSTR:Pending forms and tried to add again but I keep getting the error. The arerror.log doesn't provide any helpful information. The armonitor log shows that arcmdbd.exe has started. Has anyone encountered this recently? I'm on ARS 7.1 p5 and CMDB 2.1p4 (Windows, SQL) Thanks in advance for your help. Tina -- View this message in context: http://www.nabble.com/Adding-Attribute-to-CMDB-Base-Element-creates-ERROR%3A-300-Malloc-failed-on-server-CreateMultipleFields%28%29-tp24837238p24837238.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter Guide Loop within a Loop
I searched through the defects and there were a number associated with filter guide. SW00316201 Disposition (Verified) Fixed AR System 7.1 Server Workflow Filter Guide table loop... guide walks through same row if table is based on same supporting form. SW00299842 Disposition (In QA) Fixed AR System 7.1 Server Workflow Filter Guide table loop... guide walks through same row if table is based on same supporting form. SW00259718 Disposition (Verified) Fixed AR System 7.0.1 Server Having problem while Looping table with filter guides SW00236617 Disposition (Verified) Fixed AR System 6.3 Server problem with server side table loop using filter guide SW00215315 Disposition (Verified) Fixed AR System 6.00.01 Server problem with server side table loop using filter guide Performance I have a problem where I am using filter guides to loop through server-side table fields. There are 2 loops (i.e. an inner loop nested within an outer loop). The outer loop on a table in Form A does a push-fields to create a record in Form B. I'm implementing this in 7.1. The 7.1 defect doesn't seem to apply to my requirement but SW00259718 for v7.01 seems like a fit. Have anyone successfully implemented an inner loop nested without an outer loop in v7.1? Also, what does Disposition = Verified, Resolution = Fixed mean? Does this mean it's included in a patch? Thanks. Tina Jarl Grøneng wrote: Does rememeber that in an earlier version of AR System there was a bug related to this (loop inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24719391.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter Guide Loop within a Loop
Yes, i see it's performing the push actions out of phase and for each entry in the Relationship tab, it does a push to the 3 different People entries I have in the AST:AssetPeople form. And the outer loop goes through each row in the Relationship table and the inner loop does a table walk in the People table. Only thing is the last entry in the People table gets pushed through in the Child CIs. LJ LongWing (Head) wrote: When you turn on the Filter logging, you should see it performing the pushes out of phase, and you should be able to see what it's pushing, when you look at those logs do you see it pushing the different values, or do you see it pushing the same value multiple times? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 8:23 PM To: arslist@ARSLIST.ORG Subject: Re: Filter Guide Loop within a Loop Yes. I have the `! on the two filters with the Push Action...But that doesn't seem to do the trick. LJ LongWing (Head) wrote: The `! Needs to be on the filter with the Push action, is that how you have it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 5:01 PM To: arslist@ARSLIST.ORG Subject: Filter Guide Loop within a Loop Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709 403.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24711315.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24719592.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Filter Guide Loop within a Loop
Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter Guide Loop within a Loop
Yes. I have the `! on the two filters with the Push Action...But that doesn't seem to do the trick. LJ LongWing (Head) wrote: The `! Needs to be on the filter with the Push action, is that how you have it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 5:01 PM To: arslist@ARSLIST.ORG Subject: Filter Guide Loop within a Loop Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24711315.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Control fields that shows up on OOB Reporting (Tools Reporting)
Hi, I have custom fields (Support Phone Numbers) on a table that are only accesible to a specific Support Group. Unless you are a member of that permission group, the fields don't show up on the table. However, when I use the BMC Remedy OOB Reporting (This is access via Remedy User Tools Reporting), the custom fields I am trying to hide (due to Privacy considerations) shows up in the Report when I exported it to a .csv file!!! Is there an easy way to display only the fields on the OOB Reporting that the user has permissions to view? Currently, it shows ALL fields. Has anyone been in this situation before? Your input is highly appreciated. Thanks, Christianne -- View this message in context: http://n2.nabble.com/Control-fields-that-shows-up-on-OOB-Reporting-%28Tools-%3E-Reporting%29-tp3144312p3144312.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Control fields that shows up on OOB Reporting (Tools Reporting)
Thanks for your input, LJ! I was able to fix the field permissions and sure enough, it didn't show in the report! LJ Longwing wrote: Quite simply, if it's showing up in the report, they have 'permission' to it...you may be using a 'it's hidden so they don't have access to it' model, which is not a security model really. If they shouldn't have permission to it, then remove their permission to the fields, and they won't be able to pull the data at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, June 23, 2009 12:36 PM To: arslist@ARSLIST.ORG Subject: Control fields that shows up on OOB Reporting (Tools Reporting) Hi, I have custom fields (Support Phone Numbers) on a table that are only accesible to a specific Support Group. Unless you are a member of that permission group, the fields don't show up on the table. However, when I use the BMC Remedy OOB Reporting (This is access via Remedy User Tools Reporting), the custom fields I am trying to hide (due to Privacy considerations) shows up in the Report when I exported it to a .csv file!!! Is there an easy way to display only the fields on the OOB Reporting that the user has permissions to view? Currently, it shows ALL fields. Has anyone been in this situation before? Your input is highly appreciated. Thanks, Christianne -- View this message in context: http://n2.nabble.com/Control-fields-that-shows-up-on-OOB-Reporting-%28Tools- %3E-Reporting%29-tp3144312p3144312.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Control-fields-that-shows-up-on-OOB-Reporting-%28Tools-%3E-Reporting%29-tp3144312p3144551.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to expand BMC banner in the form header?
Hi, I added new fields on a OOB form and needed to extend the BMC Banner found on top of the form (This is the blue banner with the BMC REMEDY IT SERVICE MANAGEMENT - xx and the area where you can find the Help and bmcsoftware). I tried to go Form Manage Views Form Properties Appearance tab and tried to Save the image to disk thinking that I will be able to modify the image but when I saved this a .bmp image, i got this error message: No Image Conversion will take place. Save anyway? I clicked Yes. When I accessed the file, it gave me the error: file not found. Has anyone modified the banner before? Can you guide me on how to do this? Is there an existing file created on install that I can modify? Any help is appreciated. Thanks, Tina -- View this message in context: http://n2.nabble.com/How-to-expand-BMC-banner-in-the-form-header--tp3043428p3043428.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to expand BMC banner in the form header?
Hi Doug, Thanks for the prompt reply. I saved it as .jpg and it worked this time. I'm now editing the banner via Paint. Tanner, Doug wrote: Try saving it with a different format (EX: jpg / bmp) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Monday, June 08, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: How to expand BMC banner in the form header? Hi, I added new fields on a OOB form and needed to extend the BMC Banner found on top of the form (This is the blue banner with the BMC REMEDY IT SERVICE MANAGEMENT - xx and the area where you can find the Help and bmcsoftware). I tried to go Form Manage Views Form Properties Appearance tab and tried to Save the image to disk thinking that I will be able to modify the image but when I saved this a .bmp image, i got this error message: No Image Conversion will take place. Save anyway? I clicked Yes. When I accessed the file, it gave me the error: file not found. Has anyone modified the banner before? Can you guide me on how to do this? Is there an existing file created on install that I can modify? Any help is appreciated. Thanks, Tina -- View this message in context: http://n2.nabble.com/How-to-expand-BMC-banner-in-the-form-header--tp3043 428p3043428.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/How-to-expand-BMC-banner-in-the-form-header--tp3043428p3043522.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to expand BMC banner in the form header?
Hi Doug, Thank you for this great tip!!! (using the Horizontal Fill) I'll use this going forward. I tried it and works like a charm. No more screen grabber and editing for me. Have a nice day. Tina Doug Blair wrote: Tina, The blue banner at the top of most of the OOB forms is just a background image of a blue bar with the BMC logo in the right corner. Before you try a lot of image manipulation, try this: 1- Open the form in ARAdmin 2- Form Menu - Current View - Properties - Appearance. 3- In the background section, change the Horizontal field from Left to Fill. This will stretch the image to the right, and how far is determined by which fields are VISIBLE when the form is displayed. 4- Press OK. You'll see the difference immediately. If you don't like it, don't save it. 5- Save the form If you have added only a narrow field on the right the worst that will happen is that the BMC logo will widen slightly. I have done this with a few forms that I no longer care are exactly 1024x768, and it works well as long as the new view isn't a LOT wider than the old one. If you want to export the image use the Save To Disk button and save it as image.bmp or image.jpg (adding the .bmp file extension yourself. Just type it). You can then modify the saved image in something like Paint or the Snag-it image editor or just about any other graphics program. Of course, BMC might object to distortion of their logo :-) Hope this helps... Doug Blair On Jun 8, 2009, at 9:55 AM, tina flores wrote: Hi, I added new fields on a OOB form and needed to extend the BMC Banner found on top of the form (This is the blue banner with the BMC REMEDY IT SERVICE MANAGEMENT - xx and the area where you can find the Help and bmcsoftware). I tried to go Form Manage Views Form Properties Appearance tab and tried to Save the image to disk thinking that I will be able to modify the image but when I saved this a .bmp image, i got this error message: No Image Conversion will take place. Save anyway? I clicked Yes. When I accessed the file, it gave me the error: file not found. Has anyone modified the banner before? Can you guide me on how to do this? Is there an existing file created on install that I can modify? Any help is appreciated. Thanks, Tina -- View this message in context: http://n2.nabble.com/How-to-expand-BMC-banner-in-the-form-header--tp3043428p3043428.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/How-to-expand-BMC-banner-in-the-form-header--tp3043428p3044775.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
Hi, Thank you for pointing out the KB Article. I've followed all the directions mentioned in the KB but I couldn't get the AIE to start in Server #2. I run this command in the directory AIE\service\bin where the Integration Engine execute is located: eie.exe -x AR Server name -p port number -n instance name -m And I have this error message: Ignoring command line parameter instance Ignoring command line parameter 2 EIE Home Directory not specified. Service terminating (Check the registry key entry).EIETerminate I have exported the registry from Server #1 and imported it to Server #2, copied the files in a similar directory structure, modified the ARServer name eie.cfg (in Server 2), copied the following files: addeiefields.exe, appspwd.exe, db2helper.exe, eiexfer.exe, filehelper.exe, rlohelper.exe, rlshelper.exe and xmlhelper.exe. Is there something I'm missing. Any input is highly appreciated. Thanks. Tina To my knowledge, there is no single White Paper outlining all the components in one document. The information is scattered about in their KB database. Each process component installation for Server Group can vary too. For example, you can just run the Email Engine installer on your Secondary Server, and then leave the Email Engine service off with a Manual startup mode. However, when installing AIE, you should not run the installer, but copy the directory and registry settings from your primary server to your secondary server. For AIE installation, check out KB article 2402 (Installed AIE7.1 with Server group Option) in the Knowledge Base on the BMC Support website. If you are not already, you should try to use a uniform directory structure on both servers. This becomes especially helpful when running certain Run Process commands. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Thursday, March 19, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Installing Secondary Server in Server Group Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2613494.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? How about the ITSM applications? Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2601417.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? This is the installer message: Assignment Engine 7.1.00 Patch003 is found on server. Do you want to reinstall Assignment Engine? Should I proceed with the re-install? How about the ITSM applications? Note: I'm not using any server alias or group server name at this point of the install. Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2601432.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
Hi Joe, I'm doing the install in Windows environment. The ARS 7.1 Configuring Guide didn't mention how to go about the installation of the ITSM 7 apps in a server group. So I'd really appreciate it you can point me to the whitepaper you came across. Thanks in advance. Tina If you are on UNIX just copy the files over and you should be good. I'm not quite sure about Windows, but I think I remember coming across a whitepaper for this exact same thing. Sorry but I do not have it with me right now. Joe From: tina flores csoukn...@columnit.com To: arslist@ARSLIST.ORG Sent: Tuesday, April 7, 2009 4:53:11 PM Subject: Re: Installing Secondary Server in Server Group Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? This is the installer message: Assignment Engine 7.1.00 Patch003 is found on server. Do you want to reinstall Assignment Engine? Should I proceed with the re-install? How about the ITSM applications? Note: I'm not using any server alias or group server name at this point of the install. Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2601928.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
This is exactly what I needed. Thanks for pointing this out, Lyle. :-) The ITSM Installation guide does talk about installing the applications to a server group starting on page 52. http://www.bmc.com/supportu/documents/72/45/87245/87245.pdf Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, April 07, 2009 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group Hi Joe, I'm doing the install in Windows environment. The ARS 7.1 Configuring Guide didn't mention how to go about the installation of the ITSM 7 apps in a server group. So I'd really appreciate it you can point me to the whitepaper you came across. Thanks in advance. Tina If you are on UNIX just copy the files over and you should be good. I'm not quite sure about Windows, but I think I remember coming across a whitepaper for this exact same thing. Sorry but I do not have it with me right now. Joe From: tina flores csoukn...@columnit.com To: arslist@ARSLIST.ORG Sent: Tuesday, April 7, 2009 4:53:11 PM Subject: Re: Installing Secondary Server in Server Group Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? This is the installer message: Assignment Engine 7.1.00 Patch003 is found on server. Do you want to reinstall Assignment Engine? Should I proceed with the re-install? How about the ITSM applications? Note: I'm not using any server alias or group server name at this point of the install. Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2601928.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2602076.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ARS 7.1 SQL 2005 Server install error
I'm installing ARS 7.1 (Server) on SQL 2005 on Windows Environment. Installation is completed with error: Unable to start the AR System service. The AR System Server could not be started. You can start it manually using the Services in the Control Panel. Checking the DB logs, it says: 10:39:38 == Query Results == Command successful sp_dropuser ARAdmin ERROR: SQL operation failed User 'ARAdmin' does not exist in the current database. (SQL Server 15008) drop database ARSystem ERROR: SQL operation failed Cannot drop the database 'ARSystem', because it does not exist or you do not have permission. (SQL Server 3701) sp_droplogin ARAdmin ERROR: SQL operation failed 'ARAdmin' is not a valid login or you do not have permission. (SQL Server 15007) I used the SA account and a valid SA password when I installed the ARS Server. Also tested connection in SQL with the SA password and tested successful. I am also logged in as an Administrator to the server where AR System is installed. I also accepted default values for the ARSystem DB Name = ARSystem; ARSystem DB User = ARAdmin and ARSystem User Password = AR#Admin# I've done installation with the client's DEV environment on SQL 2000 and didn't see this error. Client upgraded to SQL 2005 for the TEST server installation (where I am currently installing). Have you seen this error before? Are there any additional things to conside when doing the install in SQL 2005 not documented in the Installation document? Thanks for your help. Tina -- View this message in context: http://www.nabble.com/ARS-7.1-SQL-2005-Server-install-error-tp22874242p22874242.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Flashboard License Clarification
Hi All, Can anyone clarify the use of the five free flashboard that comes during install of ARS 7/ITSM 7. Based on the BMC Documentation, it says: “If you try to view more than five flashboards with an unlicensed BMC Remedy Flashboards product, you will receive an error message to let you know that you have exceeded the maximum number of flashboards allowed.” I'm getting ARERR 3608:You have exceeded the allowed usage of Flashboards. Please obtain a license if you wish to continue using Flashboards. after only viewing the third flashboard and this happens when there were more than 5 concurrent users in the server. So it could be both factors but I need to get that verified. I just observed that I don’t get the error in another environment (I’m currently the only user) when I view the flashboards. Can anyone clarify why this scenario happens to me? Thank! Tina -- View this message in context: http://n2.nabble.com/Flashboard-License-Clarification-tp2535086p2535086.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 9200 when attempting to access a flashboard
I'm faced with exactly the same issue with ARERR 9200 showing when trying to access/view a flashboard. Has anyone found a resolution to this error? David, if you find a fix to this issue, can you share this to the group? Thanks in advance. Tina David Seidman-3 wrote: Hi Listers, BMC Remedy documentation and the knowledge base aren't helpful in explaining the ARERR 9200 I'm seeing when a non-admin user tries to view a flashboard. ARERR [9200] User has no access permission to flashboard object name The error guide says: User has no access permission to name_of_object. You attempted to perform an operation (for example, opening a form) to which you have no permissions. Check with your administrator. So I've done the obvious of making sure the user and flashboard object permissions align. This is on a development server (ARS 7.0.1 running a customized ITSM 6.0), and I suspect I might have caused this when I removed some seemingly unnecessary Public group permissions that ITSM 6 and prior versions have throughout the app. It would seem there's something obvious that I haven't checked, but I'm not catching it right now, so I thought I'd run this by the list. Thanks, Dave -- David H. Seidman Senior Analyst (Remedy Application Development) Duke University, Office of Information Technology david.seid...@duke.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/ARERR-9200-when-attempting-to-access-a-flashboard-tp11129642p21041851.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM install: ASI import fails
Hello Raido, This you resolved this issue? I am installing IM 7.0.02 and I encountered an error with the asi_deplapp.def. It failed to import this particular definition files and here's the details from the log file: [Tue Nov 04 12:26:09.478] ImportFileNode- AR Status (14 items) [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 303 Form does not exist on server AST:SearchFromBase_Dependency1 [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 303 Form does not exist on server AST:InventoryStorage [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 303 Form does not exist on server AST:InventoryStorage [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 314 Field does not exist on current form 301156500 [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 314 Field does not exist on current form 1706300 [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 314 Field does not exist on current form 1706300 [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 314 Field does not exist on current form 1706300 [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item was not imported AST:SearchFromBase_Dependency [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item was not imported AST:InventoryQuantity_Storage_Join [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item was not imported AST:DependencyStorageJoin [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item was not imported AST:SearchFromBase_Dependency1 [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item was not imported AST:LPAR [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item was not imported AST:InventoryStorage [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item was not imported AST:BulkInventory I tried to manually import the failed def files but wasn't successful because the AST:InventoryStorage form does not exist. Does anyone encountered this before? Any helpful tips to resolve this issue is highly appreciated. Windows Environment: ARS 7.0.01 p5 CMDB 2.0.1 MS SQL 2000 Thanks, Tina [EMAIL PROTECTED] wrote: Hello, Something for the weekend… for me at least. I am installing Change Management as the first app in ITSM. Right at the beginning the installer fails to deploy the Remedy Asset Inventory app. The install log claims that the defs from asi_deplapp.def were imported successfully. I tried importing all of the defs manually and indeed – an Import Successful message is displayed but nothing is imported. When trying to import the app or any of the forms from this def file one by one, a ARERR55 is displayed, but no further info about the cause. I exported an AST form from another server and was able to import this successfully. Have you experienced this before and how do you get around this? I'd like to import the Remedy Asset Inventory app beforehand so it would not cause the other defs to fail. Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/ITSM-install%3A-ASI-import-fails-tp20272391p20331757.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Notification URL Link
Hi, How do you go to a specific request in RequestAPDetailSignature Form via Midtier URL link? When I go the specific RequestAPDetailSignature #, I have this URL: http://localhost:8080/arsys/forms/base70/SRM%3ARequestApDetailSignature/Default+Admin+View/?cacheid=dec0463a I would like to be able to go to a specific approval request in the RequestAPDetailSignature Form in the midtier and specifiy the specific request # in the email subject. I tried http://localhost:8080/arsys/forms/base70/SRM3ARequestApDetailSignature/Default+Admin+Vieweid=227 where 227 is the Application's Request #. I also tried to use eid = $ Signature ID$ and eid = $Request ID$, but I ended up being in the form with null values This is ARS 7, Midtier (Tomcat). Any assistance is appreciated. Thanks! -- View this message in context: http://www.nabble.com/Notification-URL-Link-tp18244480p18244480.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Failed to process request error when viewing crystal reports via midtier (using BO XI R3)
I have chosen to use MySQL 5 as the default DB during the BO XI R3 installation. When I go checked my Services (Start Administrative Tools Services), I see that the BOE120MySQL is Started. However, I don't see the BOE120MySQL service when I logged in to the MySQL Administrator, I see the following dialog box: Could not find settings: Either the server service or the configuration file could not be found. Startup variables and service section are therefore disabled. When I go to the Service Control panel (of the MySQL Admin tool, the service status is disabled (all grayed out). And on the right corner of the screen, it says in bold red text: this section is only available when connected to the localhost. But when I checked my Schema tables, I have boe120 and boe120_audit and I am able to connect to the CMS without any errors. My question is, do I need to reconfigure MySQL db? If so, how do I go about this? Thanks in advance. strauss wrote: Is the SQL Server instance that hosts the CMS database running? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tina flores Sent: Wednesday, April 30, 2008 11:00 AM To: arslist@ARSLIST.ORG Subject: Failed to process request error when viewing crystal reports via midtier (using BO XI R3) Hello, Has anyone seen this error before? Failed to process the request!! All the servers with CMS servername, cluster @servername:6400 and kind fileserver are down or disabled com.crystaldecisions.sdk.exception.SDKException$OCAFramework: All the servers with CMS flsservername, cluster @servername:6400 and kind fileserver are down or disabled cause:com.crystaldecisions.enterprise.ocaframework.OCAFramewor kException$AllServersDown: I received this error when running a crystal report via the Midtier 7.01 p6. I checked and verified that all the BO servers and enabled and running. I am also able to login to the Central Management Console. Tomcat is up and running. Thanks in advance for your input. -- View this message in context: http://www.nabble.com/Failed-to-process-request-error-when-vie wing-crystal-reports-via-midtier-%28using-BO-XI-R3%29- tp16986058p16986058.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Failed-to-process-request-error-when-viewing-crystal-reports-via-midtier-%28using-BO-XI-R3%29-tp16986058p17152909.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Failed to process request error when viewing crystal reports via midtier (using BO XI R3)
Hello, Has anyone seen this error before? Failed to process the request!! All the servers with CMS servername, cluster @servername:6400 and kind fileserver are down or disabled com.crystaldecisions.sdk.exception.SDKException$OCAFramework: All the servers with CMS flsservername, cluster @servername:6400 and kind fileserver are down or disabled cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServersDown: I received this error when running a crystal report via the Midtier 7.01 p6. I checked and verified that all the BO servers and enabled and running. I am also able to login to the Central Management Console. Tomcat is up and running. Thanks in advance for your input. -- View this message in context: http://www.nabble.com/Failed-to-process-request-error-when-viewing-crystal-reports-via-midtier-%28using-BO-XI-R3%29-tp16986058p16986058.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Failed to process request error when viewing crystal reports via midtier (using BO XI R3)
I have MySQL database which I chose to install as part of the BO XI R3 installation. strauss wrote: Is the SQL Server instance that hosts the CMS database running? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tina flores Sent: Wednesday, April 30, 2008 11:00 AM To: arslist@ARSLIST.ORG Subject: Failed to process request error when viewing crystal reports via midtier (using BO XI R3) Hello, Has anyone seen this error before? Failed to process the request!! All the servers with CMS servername, cluster @servername:6400 and kind fileserver are down or disabled com.crystaldecisions.sdk.exception.SDKException$OCAFramework: All the servers with CMS flsservername, cluster @servername:6400 and kind fileserver are down or disabled cause:com.crystaldecisions.enterprise.ocaframework.OCAFramewor kException$AllServersDown: I received this error when running a crystal report via the Midtier 7.01 p6. I checked and verified that all the BO servers and enabled and running. I am also able to login to the Central Management Console. Tomcat is up and running. Thanks in advance for your input. -- View this message in context: http://www.nabble.com/Failed-to-process-request-error-when-vie wing-crystal-reports-via-midtier-%28using-BO-XI-R3%29- tp16986058p16986058.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Failed-to-process-request-error-when-viewing-crystal-reports-via-midtier-%28using-BO-XI-R3%29-tp16986058p16986674.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
Thanks for your feedback Christopher. I'm actually in the process of setting another instance of the midtier in the BO XI server. Now, I'm having a conflict with Tomcat. BO XI installed a tomcat under C:\Program Files\Business Objects\Tomcat55. With the Remedy Midtier, I will be using Tomcat for the JSP engine. Do I need to let midtier install a tomcat in C:\Program Files\ or can I re-use the tomcat (from BO XI)? Thanks in advance. strauss wrote: If mid-tier is on one machine and BOXI is on another, they must have shared file space between them on which to move the actual .rpt files that must be served up. BMC has several documents describing how to do this; I found it MUCH easier to simply put another instance of mid-tier on the BOXI server and indicate that in the report settings on the primary mid-tier. Then it actually creates the .rpt file in the \reports directory of the mid-tier on the BOXI server, and file-level access by BOXI is no longer an issue. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tina flores Sent: Thursday, April 24, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error Hi All, I'm in the process of setting up the BO XI R3 server with the ARWebReportViewer so users can view reports on the web. The ARS ODBC and the ARWebReportViewer are installed on the BO XI server. The midtier is installed on a separate machine, the BO XI server has no midtier. BO XI Server used Tomcat 5.5 as the default webserver and MySQL as the database. However, when I tried to access the ARWebReportViewer URL: http://SERVERNAME:8080/arreports/shared/config/configreport.jsp. I'm getting the following error: HTTP Status 404 - /arreports/shared/config/configreport.jsp Status reportmessage /arreports/shared/config/configreport.jspdescription The requested resource (/arreports/shared/config/configreport.jsp) is not available. Any ideas why I'm not able to access the URL? Thanks in advance. Chris -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01% 3A-ARWebReportViewer-Error-tp16850889p16850889.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16895851.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
Thanks. My Tomcat default page is accessible. I'm in the process of installing the midtier with the ARWebReportViewer in the BOXI server. We'll see if this will make it easier for me. I appreciate your feedback. William Rentfrow wrote: There's a LOT of stuff to do to get this to work. First - make sure Tomcat is alive and well. Go to http:/// http:// http://servername:8080/ SERVERNAME:8080/ and see what comes up - if your Tomcat default page does not show you need to correct this first. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of tina flores Sent: Thu 4/24/2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error Hi All, I'm in the process of setting up the BO XI R3 server with the ARWebReportViewer so users can view reports on the web. The ARS ODBC and the ARWebReportViewer are installed on the BO XI server. The midtier is installed on a separate machine, the BO XI server has no midtier. BO XI Server used Tomcat 5.5 as the default webserver and MySQL as the database. However, when I tried to access the ARWebReportViewer URL: http:// http:/// SERVERNAME:8080/arreports/shared/config/configreport.jsp. I'm getting the following error: HTTP Status 404 - /arreports/shared/config/configreport.jsp Status reportmessage /arreports/shared/config/configreport.jspdescription The requested resource (/arreports/shared/config/configreport.jsp) is not available. Any ideas why I'm not able to access the URL? Thanks in advance. Chris -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16850889.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16895855.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
Hi All, I'm in the process of setting up the BO XI R3 server with the ARWebReportViewer so users can view reports on the web. The ARS ODBC and the ARWebReportViewer are installed on the BO XI server. The midtier is installed on a separate machine, the BO XI server has no midtier. BO XI Server used Tomcat 5.5 as the default webserver and MySQL as the database. However, when I tried to access the ARWebReportViewer URL: http://SERVERNAME:8080/arreports/shared/config/configreport.jsp. I'm getting the following error: HTTP Status 404 - /arreports/shared/config/configreport.jsp Status reportmessage /arreports/shared/config/configreport.jspdescription The requested resource (/arreports/shared/config/configreport.jsp) is not available. Any ideas why I'm not able to access the URL? Thanks in advance. Chris -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16850889.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
