Re: 7.1 Server License Question

2008-02-13 Thread Peter Romain
Joe,

Page 131 of the Configuring-710.pdf manual shows how to define and
configure threads via the Admin Console in the User Tool.

It's not as nice as it was via the Admin Tool but it works!

Cheers

Peter



 I understand that and have even heard about that for a while (since V5
 days)
 that there was an intention to web enable the dev tool. Its great that the
 functionality is enabled on the user tool using plugin forms, but it
 shouldn't have been taken away from the admin tool till the functionality
 on
 the user tool was strongly established. Right now there are a few things
 that cannot be very easily done from the user tool that could have been
 from
 the admin tool, changing the number of fast and list threads is one such
 example.. You have to go to the ar.cfg file to do that.. It was nice to
 have
 that capability from the GUI rather than editing the text file..

 Is there a way to reverse that through some sort of a setting?

 Joe
   -Original Message-
   From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] Behalf Of Easter, David
   Sent: Tuesday, February 12, 2008 11:40 AM
   To: arslist@ARSLIST.ORG
   Subject: Re: 7.1 Server License Question


   **
While we are on this topic, is there a good reason why the license
 functionality along with some other functionalities like Server
 Information
 etc. partially deprecated and disabled from the Admin tool???

   Yes, for a few reasons:

   1) Admin functions can now be accessed through the Admin Console - which
 does not require a thick client.  That means such functions can be
 accessed
 via the web or any Remedy User Tool.  The need for the Admin Tool
 providing
 those functions is no longer needed.

   2) The Admin Tool goes away completely in AR System 7.5.00, replaced by
 the new Dev Studio.  In preparation for this, and since the admin
 functions
 are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled
 by
 default to only provide design capability.

   -David J. Easter
   Sr. Product Manager, Service Management Business Unit
   BMC Software, Inc.

   The opinions, statements, and/or suggested courses of action expressed
 in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as
 a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.


 
 --
   From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
   Sent: Monday, February 11, 2008 11:33 PM
   To: arslist@ARSLIST.ORG
   Subject: Re: 7.1 Server License Question


   **
   While we are on this topic, is there a good reason why the license
 functionality along with some other functionalities like Server
 Information
 etc. partially deprecated and disabled from the Admin tool???

   We had a problem not so long ago where we had an issue with AR plugin,
 and
 could not access these functionalities from the vendor forms on the user
 tool till we fixed the plugin problem..

   Is it possible to re-enable these functions from the Admin tool where
 they
 seem to work better and faster than from the Admin tool?

   Joe
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] Behalf Of Jean weird
 Sent: Tuesday, February 12, 2008 2:02 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: 7.1 Server License Question


 **
 This looks like a new defect. The workaround is to import data
 manually.

 Did you see any message like 'the ARServer is unlicensed' in
 arerror.log
 after upgradation.


 - Jean




 On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote:
   **
   At least that explains the issues I have seen. So convert works, but
 import not so much.



   Sounds like this should be a white paper.



   Thanks,

   hbr




   On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:

 **
 The back and forth I have gotten on this is as such.  If you
 upgrade
 your 7.0 server to 7.1, the 7.0 license will work just fine.  If you
 however
 delete or need to re-apply the license you don't have sufficient fields in
 the License form to apply it properlyso you either need to import the
 LIC file that has it all configured properly, or get a 7.1 license for the
 same server...but you need to get your rep involved...because a simple
 purge
 won't do it.



 
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
 Sent: Monday, February 11, 2008 4:36 PM
 To: arslist@ARSLIST.ORG
 Subject: 7.1 Server License Question


 **
 I hope everyone's day is going well.



 I need to verify something on the 7.1 server

Re: 7.1 Server License Question

2008-02-13 Thread Joe D'Souza
{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss Arial;}}

\viewkind4\uc1\pard\lang1033\f0\fs20 That's cool.. thanks.. I didn't spot that!\par

\par

I'll try that at work tomorrow for sure!\par

\par

Joe\par

\par

-Original Message-\par

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sokol, Brian\par

Sent: Wednesday, February 13, 2008 9:45 AM\par

To: [EMAIL PROTECTED]

Subject: Re: 7.1 Server License Question\par

\par

\par

Here is a PDF that explains how to re-enable that function in the Admin tool.\f1\par

}



Re: 7.1 Server License Question

2008-02-12 Thread Joe D'Souza
I understand that and have even heard about that for a while (since V5 days)
that there was an intention to web enable the dev tool. Its great that the
functionality is enabled on the user tool using plugin forms, but it
shouldn't have been taken away from the admin tool till the functionality on
the user tool was strongly established. Right now there are a few things
that cannot be very easily done from the user tool that could have been from
the admin tool, changing the number of fast and list threads is one such
example.. You have to go to the ar.cfg file to do that.. It was nice to have
that capability from the GUI rather than editing the text file..

Is there a way to reverse that through some sort of a setting?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Easter, David
  Sent: Tuesday, February 12, 2008 11:40 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: 7.1 Server License Question


  **
   While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server Information
etc. partially deprecated and disabled from the Admin tool???

  Yes, for a few reasons:

  1) Admin functions can now be accessed through the Admin Console - which
does not require a thick client.  That means such functions can be accessed
via the web or any Remedy User Tool.  The need for the Admin Tool providing
those functions is no longer needed.

  2) The Admin Tool goes away completely in AR System 7.5.00, replaced by
the new Dev Studio.  In preparation for this, and since the admin functions
are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled by
default to only provide design capability.

  -David J. Easter
  Sr. Product Manager, Service Management Business Unit
  BMC Software, Inc.

  The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.



--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Monday, February 11, 2008 11:33 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: 7.1 Server License Question


  **
  While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server Information
etc. partially deprecated and disabled from the Admin tool???

  We had a problem not so long ago where we had an issue with AR plugin, and
could not access these functionalities from the vendor forms on the user
tool till we fixed the plugin problem..

  Is it possible to re-enable these functions from the Admin tool where they
seem to work better and faster than from the Admin tool?

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jean weird
Sent: Tuesday, February 12, 2008 2:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


**
This looks like a new defect. The workaround is to import data manually.

Did you see any message like 'the ARServer is unlicensed' in arerror.log
after upgradation.


- Jean




On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote:
  **
  At least that explains the issues I have seen. So convert works, but
import not so much.



  Sounds like this should be a white paper.



  Thanks,

  hbr




  On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:

**
The back and forth I have gotten on this is as such.  If you upgrade
your 7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


**
I hope everyone's day is going well.



I need to verify something on the 7.1 server licenses. Does a 7.0
server license need to be reissued if you upgrade to 7.1.



One BMC support person said yes and another said no.



Thanks and have a great week,




--
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux

Re: 7.1 Server License Question

2008-02-12 Thread Easter, David
 When we upgraded to 7.1 the licenses converted but our fixed license
count went up for some reason?
 
The conversion adds up all the licenses in your file - so if you had
some licenses in there, even if they were expired (or not in use or
meant for a server group, etc.) then that may have increased the number
above what you expected.
 
You can of course reduce the number to be whatever you like.  That's the
whole point of the 7.1.00 licensing model.  You have complete control to
lower (or raise) it to whatever you want.  Just be sure you report to
BMC the amount that you actually use so that it can be compared against
your purchased number.
 
The FAQ, by the way, is posted here:
 
http://developer.bmc.com/jiveProd/ann.jspa?annID=16
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Tuesday, February 12, 2008 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
David,
 
When we upgraded to 7.1 the licenses converted but our fixed license
count went up for some reason? Our floating count stayed the same.
Should I just reduce the number of licenses to show the correct number?
Can I do this?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Monday, February 11, 2008 6:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
It doesn't have to be re-issued, but it does have to be converted.  The
conversion will happen as part of an upgrade - or you can import your
pre-7.1 license file using the Admin Console (NOT Admin Tool). 
 
The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot
use the same key across versions.  That may be where the confusion is
coming from... so it is correct to say you can't use a 7.0 server
license key for a 7.1.00 server, but it is incorrect to say that it has
to be reissued.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the
Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
Where the Answers Are html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-12 Thread Sokol, Brian
David,
 
When we upgraded to 7.1 the licenses converted but our fixed license
count went up for some reason? Our floating count stayed the same.
Should I just reduce the number of licenses to show the correct number?
Can I do this?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Monday, February 11, 2008 6:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
It doesn't have to be re-issued, but it does have to be converted.  The
conversion will happen as part of an upgrade - or you can import your
pre-7.1 license file using the Admin Console (NOT Admin Tool). 
 
The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot
use the same key across versions.  That may be where the confusion is
coming from... so it is correct to say you can't use a 7.0 server
license key for a 7.1.00 server, but it is incorrect to say that it has
to be reissued.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the
Answers Are html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-12 Thread Easter, David
 While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server
Information etc. partially deprecated and disabled from the Admin
tool???
 
Yes, for a few reasons:
 
1) Admin functions can now be accessed through the Admin Console - which
does not require a thick client.  That means such functions can be
accessed via the web or any Remedy User Tool.  The need for the Admin
Tool providing those functions is no longer needed.
 
2) The Admin Tool goes away completely in AR System 7.5.00, replaced by
the new Dev Studio.  In preparation for this, and since the admin
functions are provided by the Admin Console, the Admin Tool in 7.1.00
was disabled by default to only provide design capability.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, February 11, 2008 11:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server
Information etc. partially deprecated and disabled from the Admin
tool???
 
We had a problem not so long ago where we had an issue with AR plugin,
and could not access these functionalities from the vendor forms on the
user tool till we fixed the plugin problem..
 
Is it possible to re-enable these functions from the Admin tool where
they seem to work better and faster than from the Admin tool?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jean weird
Sent: Tuesday, February 12, 2008 2:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
This looks like a new defect. The workaround is to import data
manually.
 
Did you see any message like 'the ARServer is unlicensed' in
arerror.log after upgradation.
 
 
- Jean
 


 
On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: 

** 

At least that explains the issues I have seen. So
convert works, but import not so much.

 

Sounds like this should be a white paper.

 

Thanks,

hbr




On Feb 11, 2008 6:58 PM, LJ Longwing
[EMAIL PROTECTED] wrote:


** 
The back and forth I have gotten on this is as
such.  If you upgrade your 7.0 server to 7.1, the 7.0 license will work
just fine.  If you however delete or need to re-apply the license you
don't have sufficient fields in the License form to apply it
properlyso you either need to import the LIC file that has it all
configured properly, or get a 7.1 license for the same server...but you
need to get your rep involved...because a simple purge won't do it.



From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question

 
** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server
licenses. Does a 7.0 server license need to be reissued if you upgrade
to 7.1.

 

One BMC support person said yes and another said
no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume =
http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com
http://www.rmsportal.com/  ARSlist: Where the Answers Are html___ 
__Platinum Sponsor: www.rmsportal.com
http://www.rmsportal.com/  ARSlist: Where

Re: 7.1 Server License Question

2008-02-12 Thread LJ Longwing
YMMV :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Tuesday, February 12, 2008 6:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 

Actually David Easter said:

 

you can import your pre-7.1 license file using the Admin Console (NOT Admin
Tool).

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Monday, February 11, 2008 7:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question

 

** 

As another poster commented...you need to do the import from the Admin tool,
not through the new console

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question

** 

At least that explains the issues I have seen. So convert works, but import
not so much.

 

Sounds like this should be a white paper.

 

Thanks,

hbr

 

On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:

** 

The back and forth I have gotten on this is as such.  If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question

** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 



-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 

And looking for a new job!

__Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/  ARSlist:
Where the Answers Are html___ 

__Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/  ARSlist:
Where the Answers Are html___ 




-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-12 Thread Timothy Powell
Actually David Easter said:

 

you can import your pre-7.1 license file using the Admin Console (NOT Admin
Tool).

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Monday, February 11, 2008 7:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question

 

** 

As another poster commented...you need to do the import from the Admin tool,
not through the new console

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question

** 

At least that explains the issues I have seen. So convert works, but import
not so much.

 

Sounds like this should be a white paper.

 

Thanks,

hbr

 

On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:

** 

The back and forth I have gotten on this is as such.  If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question

** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 



-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 

And looking for a new job!

__Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/  ARSlist:
Where the Answers Are html___ 

__Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/  ARSlist:
Where the Answers Are html___ 




-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-12 Thread Howard Richter
I was playing with a flightdeck (BMC was still shipping out
7.0.1flightdecks as of 2 weeks ago) and after the upgrade (of just the
server) it
showed as not licensed (after a restart). I had exported the license file
(before the upgrade) and tried to import it back in, with no luck. However
when I go back to the orginal flightdeck it is licensed.

I am glad this was not tried at a customer site.
hbr
On Feb 12, 2008 2:01 AM, Jean weird [EMAIL PROTECTED] wrote:

 ** This looks like a new defect. The workaround is to import data
 manually.

 Did you see any message like 'the ARServer is unlicensed' in arerror.logafter 
 upgradation.


 - Jean




 On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote:
 
  **
 
  At least that explains the issues I have seen. So convert works, but
  import not so much.
 
 
 
  Sounds like this should be a white paper.
 
 
 
  Thanks,
 
  hbr
 
 
  On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:
 
   ** The back and forth I have gotten on this is as such.  If you
   upgrade your 7.0 server to 7.1, the 7.0 license will work just fine.
   If you however delete or need to re-apply the license you don't have
   sufficient fields in the License form to apply it properlyso you 
   either
   need to import the LIC file that has it all configured properly, or get a
   7.1 license for the same server...but you need to get your rep
   involved...because a simple purge won't do it.
  
--
   *From:* Action Request System discussion list(ARSList) [mailto:
   [EMAIL PROTECTED] *On Behalf Of *Howard Richter
   *Sent:* Monday, February 11, 2008 4:36 PM
   *To:* arslist@ARSLIST.ORG
   *Subject:* 7.1 Server License Question
  
  
   **
  
   I hope everyone's day is going well.
  
  
  
   I need to verify something on the 7.1 server licenses. Does a 7.0server 
   license need to be reissued if you upgrade to
   7.1.
  
  
  
   One BMC support person said yes and another said no.
  
  
  
   Thanks and have a great week,
  
  
  
   --
   Howard Richter
   ITIL Foundation Certified
   Red Hat Certified Technician
   CompTIA Linux+ Certified
   [EMAIL PROTECTED]
   Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
   And looking for a new job!
   __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
   html___
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
   Are html___
  
 
 
 
  --
  Howard Richter
  ITIL Foundation Certified
  Red Hat Certified Technician
  CompTIA Linux+ Certified
  [EMAIL PROTECTED]
  Resume = 
  http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum 
  Sponsor:
  www.rmsportal.com ARSlist: Where the Answers Are html___


 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___




-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-11 Thread Jean weird
This looks like a new defect. The workaround is to import data manually.

Did you see any message like 'the ARServer is unlicensed' in
arerror.logafter upgradation.


- Jean




On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote:

 **

 At least that explains the issues I have seen. So convert works, but
 import not so much.



 Sounds like this should be a white paper.



 Thanks,

 hbr


 On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:

  ** The back and forth I have gotten on this is as such.  If you upgrade
  your 7.0 server to 7.1, the 7.0 license will work just fine.  If you
  however delete or need to re-apply the license you don't have sufficient
  fields in the License form to apply it properlyso you either need to
  import the LIC file that has it all configured properly, or get a 
  7.1license for the same server...but you need to get your rep
  involved...because a simple purge won't do it.
 
   --
  *From:* Action Request System discussion list(ARSList) [mailto:
  [EMAIL PROTECTED] *On Behalf Of *Howard Richter
  *Sent:* Monday, February 11, 2008 4:36 PM
  *To:* arslist@ARSLIST.ORG
  *Subject:* 7.1 Server License Question
 
 
  **
 
  I hope everyone's day is going well.
 
 
 
  I need to verify something on the 7.1 server licenses. Does a 7.0 server
  license need to be reissued if you upgrade to 7.1.
 
 
 
  One BMC support person said yes and another said no.
 
 
 
  Thanks and have a great week,
 
 
 
  --
  Howard Richter
  ITIL Foundation Certified
  Red Hat Certified Technician
  CompTIA Linux+ Certified
  [EMAIL PROTECTED]
  Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
  And looking for a new job!
  __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
  html___
   __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
  html___
 



 --
 Howard Richter
 ITIL Foundation Certified
 Red Hat Certified Technician
 CompTIA Linux+ Certified
 [EMAIL PROTECTED]
 Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum 
 Sponsor:
 www.rmsportal.com ARSlist: Where the Answers Are html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-11 Thread LJ Longwing
As another poster commented...you need to do the import from the Admin tool,
not through the new console

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 

At least that explains the issues I have seen. So convert works, but import
not so much.

 

Sounds like this should be a white paper.

 

Thanks,

hbr



On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:


** 
The back and forth I have gotten on this is as such.  If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/  ARSlist:
Where the Answers Are html___ 
__Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/  ARSlist:
Where the Answers Are html___ 




-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-11 Thread LJ Longwing
The back and forth I have gotten on this is as such.  If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-11 Thread Easter, David
It doesn't have to be re-issued, but it does have to be converted.  The
conversion will happen as part of an upgrade - or you can import your
pre-7.1 license file using the Admin Console (NOT Admin Tool). 
 
The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot
use the same key across versions.  That may be where the confusion is
coming from... so it is correct to say you can't use a 7.0 server
license key for a 7.1.00 server, but it is incorrect to say that it has
to be reissued.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-11 Thread Joe D'Souza
While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server Information
etc. partially deprecated and disabled from the Admin tool???

We had a problem not so long ago where we had an issue with AR plugin, and
could not access these functionalities from the vendor forms on the user
tool till we fixed the plugin problem..

Is it possible to re-enable these functions from the Admin tool where they
seem to work better and faster than from the Admin tool?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jean weird
  Sent: Tuesday, February 12, 2008 2:02 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: 7.1 Server License Question


  **
  This looks like a new defect. The workaround is to import data manually.

  Did you see any message like 'the ARServer is unlicensed' in arerror.log
after upgradation.


  - Jean




  On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote:
**
At least that explains the issues I have seen. So convert works, but
import not so much.



Sounds like this should be a white paper.



Thanks,

hbr




On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:

  **
  The back and forth I have gotten on this is as such.  If you upgrade
your 7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.



--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
  Sent: Monday, February 11, 2008 4:36 PM
  To: arslist@ARSLIST.ORG
  Subject: 7.1 Server License Question


  **
  I hope everyone's day is going well.



  I need to verify something on the 7.1 server licenses. Does a 7.0
server license need to be reissued if you upgrade to 7.1.



  One BMC support person said yes and another said no.



  Thanks and have a great week,




  --
  Howard Richter
  ITIL Foundation Certified
  Red Hat Certified Technician
  CompTIA Linux+ Certified
  [EMAIL PROTECTED]
  Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
  And looking for a new job!
  __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
  __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___



--
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-11 Thread Howard Richter
At least that explains the issues I have seen. So convert works, but import
not so much.



Sounds like this should be a white paper.



Thanks,

hbr


On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote:

 ** The back and forth I have gotten on this is as such.  If you upgrade
 your 7.0 server to 7.1, the 7.0 license will work just fine.  If you
 however delete or need to re-apply the license you don't have sufficient
 fields in the License form to apply it properlyso you either need to
 import the LIC file that has it all configured properly, or get a 7.1license 
 for the same server...but you need to get your rep
 involved...because a simple purge won't do it.

  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *Howard Richter
 *Sent:* Monday, February 11, 2008 4:36 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* 7.1 Server License Question

 **

 I hope everyone's day is going well.



 I need to verify something on the 7.1 server licenses. Does a 7.0 server
 license need to be reissued if you upgrade to 7.1.



 One BMC support person said yes and another said no.



 Thanks and have a great week,



 --
 Howard Richter
 ITIL Foundation Certified
 Red Hat Certified Technician
 CompTIA Linux+ Certified
 [EMAIL PROTECTED]
 Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
 And looking for a new job!
 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___
  __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___




-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


Re: 7.1 Server License Question

2008-02-11 Thread Axton
No

Axton Grams

On Feb 11, 2008 6:35 PM, Howard Richter [EMAIL PROTECTED] wrote:

 **

 I hope everyone's day is going well.



 I need to verify something on the 7.1 server licenses. Does a 7.0 server
 license need to be reissued if you upgrade to 7.1.



 One BMC support person said yes and another said no.



 Thanks and have a great week,



 --
 Howard Richter
 ITIL Foundation Certified
 Red Hat Certified Technician
 CompTIA Linux+ Certified
 [EMAIL PROTECTED]
 Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
 And looking for a new job!
 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are


7.1 Server License Question

2008-02-11 Thread Howard Richter
I hope everyone's day is going well.



I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.



One BMC support person said yes and another said no.



Thanks and have a great week,



-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
And looking for a new job!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are