Re: 7.1 Server License Question
Joe, Page 131 of the Configuring-710.pdf manual shows how to define and configure threads via the Admin Console in the User Tool. It's not as nice as it was via the Admin Tool but it works! Cheers Peter I understand that and have even heard about that for a while (since V5 days) that there was an intention to web enable the dev tool. Its great that the functionality is enabled on the user tool using plugin forms, but it shouldn't have been taken away from the admin tool till the functionality on the user tool was strongly established. Right now there are a few things that cannot be very easily done from the user tool that could have been from the admin tool, changing the number of fast and list threads is one such example.. You have to go to the ar.cfg file to do that.. It was nice to have that capability from the GUI rather than editing the text file.. Is there a way to reverse that through some sort of a setting? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Tuesday, February 12, 2008 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? Yes, for a few reasons: 1) Admin functions can now be accessed through the Admin Console - which does not require a thick client. That means such functions can be accessed via the web or any Remedy User Tool. The need for the Admin Tool providing those functions is no longer needed. 2) The Admin Tool goes away completely in AR System 7.5.00, replaced by the new Dev Studio. In preparation for this, and since the admin functions are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled by default to only provide design capability. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 11, 2008 11:33 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? We had a problem not so long ago where we had an issue with AR plugin, and could not access these functionalities from the vendor forms on the user tool till we fixed the plugin problem.. Is it possible to re-enable these functions from the Admin tool where they seem to work better and faster than from the Admin tool? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jean weird Sent: Tuesday, February 12, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.log after upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server
Re: 7.1 Server License Question
{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss Arial;}}
\viewkind4\uc1\pard\lang1033\f0\fs20 That's cool.. thanks.. I didn't spot that!\par
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I'll try that at work tomorrow for sure!\par
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Joe\par
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-Original Message-\par
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sokol, Brian\par
Sent: Wednesday, February 13, 2008 9:45 AM\par
To: [EMAIL PROTECTED]
Subject: Re: 7.1 Server License Question\par
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Here is a PDF that explains how to re-enable that function in the Admin tool.\f1\par
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Re: 7.1 Server License Question
I understand that and have even heard about that for a while (since V5 days) that there was an intention to web enable the dev tool. Its great that the functionality is enabled on the user tool using plugin forms, but it shouldn't have been taken away from the admin tool till the functionality on the user tool was strongly established. Right now there are a few things that cannot be very easily done from the user tool that could have been from the admin tool, changing the number of fast and list threads is one such example.. You have to go to the ar.cfg file to do that.. It was nice to have that capability from the GUI rather than editing the text file.. Is there a way to reverse that through some sort of a setting? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Tuesday, February 12, 2008 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? Yes, for a few reasons: 1) Admin functions can now be accessed through the Admin Console - which does not require a thick client. That means such functions can be accessed via the web or any Remedy User Tool. The need for the Admin Tool providing those functions is no longer needed. 2) The Admin Tool goes away completely in AR System 7.5.00, replaced by the new Dev Studio. In preparation for this, and since the admin functions are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled by default to only provide design capability. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 11, 2008 11:33 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? We had a problem not so long ago where we had an issue with AR plugin, and could not access these functionalities from the vendor forms on the user tool till we fixed the plugin problem.. Is it possible to re-enable these functions from the Admin tool where they seem to work better and faster than from the Admin tool? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jean weird Sent: Tuesday, February 12, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.log after upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux
Re: 7.1 Server License Question
When we upgraded to 7.1 the licenses converted but our fixed license count went up for some reason? The conversion adds up all the licenses in your file - so if you had some licenses in there, even if they were expired (or not in use or meant for a server group, etc.) then that may have increased the number above what you expected. You can of course reduce the number to be whatever you like. That's the whole point of the 7.1.00 licensing model. You have complete control to lower (or raise) it to whatever you want. Just be sure you report to BMC the amount that you actually use so that it can be compared against your purchased number. The FAQ, by the way, is posted here: http://developer.bmc.com/jiveProd/ann.jspa?annID=16 -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, February 12, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** David, When we upgraded to 7.1 the licenses converted but our fixed license count went up for some reason? Our floating count stayed the same. Should I just reduce the number of licenses to show the correct number? Can I do this? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, February 11, 2008 6:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** It doesn't have to be re-issued, but it does have to be converted. The conversion will happen as part of an upgrade - or you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot use the same key across versions. That may be where the confusion is coming from... so it is correct to say you can't use a 7.0 server license key for a 7.1.00 server, but it is incorrect to say that it has to be reissued. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
David, When we upgraded to 7.1 the licenses converted but our fixed license count went up for some reason? Our floating count stayed the same. Should I just reduce the number of licenses to show the correct number? Can I do this? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, February 11, 2008 6:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** It doesn't have to be re-issued, but it does have to be converted. The conversion will happen as part of an upgrade - or you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot use the same key across versions. That may be where the confusion is coming from... so it is correct to say you can't use a 7.0 server license key for a 7.1.00 server, but it is incorrect to say that it has to be reissued. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? Yes, for a few reasons: 1) Admin functions can now be accessed through the Admin Console - which does not require a thick client. That means such functions can be accessed via the web or any Remedy User Tool. The need for the Admin Tool providing those functions is no longer needed. 2) The Admin Tool goes away completely in AR System 7.5.00, replaced by the new Dev Studio. In preparation for this, and since the admin functions are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled by default to only provide design capability. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 11, 2008 11:33 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? We had a problem not so long ago where we had an issue with AR plugin, and could not access these functionalities from the vendor forms on the user tool till we fixed the plugin problem.. Is it possible to re-enable these functions from the Admin tool where they seem to work better and faster than from the Admin tool? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jean weird Sent: Tuesday, February 12, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.log after upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where
Re: 7.1 Server License Question
YMMV :) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Tuesday, February 12, 2008 6:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** Actually David Easter said: you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, February 11, 2008 7:59 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** As another poster commented...you need to do the import from the Admin tool, not through the new console _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
Actually David Easter said: you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, February 11, 2008 7:59 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** As another poster commented...you need to do the import from the Admin tool, not through the new console _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
I was playing with a flightdeck (BMC was still shipping out 7.0.1flightdecks as of 2 weeks ago) and after the upgrade (of just the server) it showed as not licensed (after a restart). I had exported the license file (before the upgrade) and tried to import it back in, with no luck. However when I go back to the orginal flightdeck it is licensed. I am glad this was not tried at a customer site. hbr On Feb 12, 2008 2:01 AM, Jean weird [EMAIL PROTECTED] wrote: ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.logafter upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.logafter upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
As another poster commented...you need to do the import from the Admin tool, not through the new console _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
It doesn't have to be re-issued, but it does have to be converted. The conversion will happen as part of an upgrade - or you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot use the same key across versions. That may be where the confusion is coming from... so it is correct to say you can't use a 7.0 server license key for a 7.1.00 server, but it is incorrect to say that it has to be reissued. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? We had a problem not so long ago where we had an issue with AR plugin, and could not access these functionalities from the vendor forms on the user tool till we fixed the plugin problem.. Is it possible to re-enable these functions from the Admin tool where they seem to work better and faster than from the Admin tool? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jean weird Sent: Tuesday, February 12, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.log after upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
No Axton Grams On Feb 11, 2008 6:35 PM, Howard Richter [EMAIL PROTECTED] wrote: ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
7.1 Server License Question
I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
