ARERR 9387 Issue with Reporting on Midtier
Hi all, I am having an issue with the reporting via the mid tier. I run the report then when I try to save the information by clicking on save button, it errors : Failed to process the request!! ARERR [9387] We have the same issue on multiple machine with (ie , firefox..) Any suggestion what Can I check or any logs...what timeouts need to be changed, etc? Thanks Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR 9387 Issue with Reporting on Midtier
Hi all, I am having an issue with the reporting via the mid tier. I run the report then when I try to save the information by clicking on save button, it errors : Failed to process the request!! ARERR [9387] We have the same issue on multiple machine with (ie , firefox..) Any suggestion what can I check or any logs...what/where the timeouts need to be changed, etc? Thank you, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARERR 9387
Let me try that again - the error actually means the Crystal report request has timed out - but there's no indication WHY it timed out. The actual BMC docs say This error occurs when a request is sent to open a Crystal report through the web has timed out. I already knew that... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C From: William Rentfrow Sent: Tuesday, March 17, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: ARERR 9387 Anyone know what this error is? I can't find it on BMC's website or in the documentation anywhere. I receive this when running larger reports over the web via BOXI/AR Web Report Viewer. Also - and you know who you are - the person with the phone # in their signature that ends in 9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 9387
William, I found this in the error message guide 9387 Error Request timeout. Please try opening the report again. A request to open a Crystal report through the web timed out. Not much more than you already knew...but at least you have confirmation that it's what the error means :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, March 17, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: ARERR 9387 ** Anyone know what this error is? I can't find it on BMC's website or in the documentation anywhere. I receive this when running larger reports over the web via BOXI/AR Web Report Viewer. Also - and you know who you are - the person with the phone # in their signature that ends in 9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 9387
ErrorMessages71.pdf: 9387 Error Request timeout. Please try opening the report again. A request to open a Crystal report through the web timed out. -Kelly Kelly Heikkila :coderow ke...@coderow.com www.coderow.com On Mar 17, 2009, at 2:12 PM, William Rentfrow wrote: ** Anyone know what this error is? I can't find it on BMC's website or in the documentation anywhere. I receive this when running larger reports over the web via BOXI/AR Web Report Viewer. Also - and you know who you are - the person with the phone # in their signature that ends in 9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 9387
One would suspect it timed out because a timeout occurred? don't slap me...please Ok...but seriously...how long does it take to get the error back? A quick look at the timeouts tab in server information doesn't provide a quick answer...and a look through the configuring guide didn't provide anything either..the error is obviously a Remedy error...I would expect that there would be a timeout setting somewhere...either that or it's hard coded to 2 min's like a timeout that I recently encountered. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, March 17, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9387 ** Let me try that again - the error actually means the Crystal report request has timed out - but there's no indication WHY it timed out. The actual BMC docs say This error occurs when a request is sent to open a Crystal report through the web has timed out. I already knew that... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C _ From: William Rentfrow Sent: Tuesday, March 17, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: ARERR 9387 Anyone know what this error is? I can't find it on BMC's website or in the documentation anywhere. I receive this when running larger reports over the web via BOXI/AR Web Report Viewer. Also - and you know who you are - the person with the phone # in their signature that ends in 9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 9387
I've seen similar problems when a report is running against a large dataset and has subreports on the details (meaning the subreport runs once/more for each record found). So, if you had a report that ran against 10,000 rows, you'd have at least 10,001 queries. -Kelly On Mar 17, 2009, at 2:15 PM, William Rentfrow wrote: ** Let me try that again - the error actually means the Crystal report request has timed out - but there's no indication WHY it timed out. The actual BMC docs say This error occurs when a request is sent to open a Crystal report through the web has timed out. I already knew that... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C From: William Rentfrow Sent: Tuesday, March 17, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: ARERR 9387 Anyone know what this error is? I can't find it on BMC's website or in the documentation anywhere. I receive this when running larger reports over the web via BOXI/AR Web Report Viewer. Also - and you know who you are - the person with the phone # in their signature that ends in 9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 9387
There are a number of timeouts in play here. The first one is in the Windows registry - the customer is using IE 6 and the default timeout is set to 5 minutes. I had to change that. Whenever I resolve this I'll write it up. Suffice it to say it's in HKEY_CURRENT_USER/Software/Microsoft/Windows/CurrentVersion/Internet Settings/Receive Timeout - I changed the value to 120 (milliseconds, IE 20 minutes). Before I did that I'd just get the generic website timed out error. The second one of course is the AR Server/Mid-tier timeouts but those are set fairly liberally. The third set of timeouts is on the BOXI server - they were at 10 minutes - we just changed them to 20 minutes. Testing now The fourth set of timeouts are in the config.properties file on both the mid-tiers AND the BOXI server install of the AR Web Report Viewer module. That parameter (credit to Shawn T. who sent me this) is this: arsystem.crt_schedule_interval=5 I changed these to 20 in both places. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, March 17, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9387 ** One would suspect it timed out because a timeout occurred? don't slap me...please Ok...but seriously...how long does it take to get the error back? A quick look at the timeouts tab in server information doesn't provide a quick answer...and a look through the configuring guide didn't provide anything either..the error is obviously a Remedy error...I would expect that there would be a timeout setting somewhere...either that or it's hard coded to 2 min's like a timeout that I recently encountered. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, March 17, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9387 ** Let me try that again - the error actually means the Crystal report request has timed out - but there's no indication WHY it timed out. The actual BMC docs say This error occurs when a request is sent to open a Crystal report through the web has timed out. I already knew that... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C From: William Rentfrow Sent: Tuesday, March 17, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: ARERR 9387 Anyone know what this error is? I can't find it on BMC's website or in the documentation anywhere. I receive this when running larger reports over the web via BOXI/AR Web Report Viewer. Also - and you know who you are - the person with the phone # in their signature that ends in 9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 9387
There's a tool - Abydos Analyser - that allows you to look up error messages via error code and/or text search... Free trial on their site - www.abydos-workflow.com Worth taking a look at J Hope this helps! Regards, Andrew ___ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - Built on Service BMC 2007 Worldwide Top Solution Provider From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, March 17, 2009 3:13 PM To: arslist@ARSLIST.ORG Subject: ARERR 9387 ** Anyone know what this error is? I can't find it on BMC's website or in the documentation anywhere. I receive this when running larger reports over the web via BOXI/AR Web Report Viewer. Also - and you know who you are - the person with the phone # in their signature that ends in 9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
