Re: ARS 7.6.4 - Active Link Qualification <- Resolved
Kevin had it! The difference in the field names is a " "
'Product Name' or'ProductName'
I think I should wear my glasses!
Thank you all!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Thursday, March 03, 2016 1:11 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: ARS 7.6.4 - Active Link Qualification
If this is on the Change form I think you want the Product Name (2) field and
not Product Name in your qualification
Kevin Shaffer, Senior Partner
Partner IT, Inc.
(O) 888-380-8899
(C) 316-208-5341
(F) 708-887-1704
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, March 03, 2016 11:57 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.4 - Active Link Qualification
Stupid Rookie Question Time.
I have an active link that fires on Modify.
The qualification is:
('Product Name' = $NULL$) AND ('Status' = "Completed")
Or
('Status' = "Completed") AND ('Product Name' = $NULL$)
Send an error message so that the product name will get filled in.
The error comes up even after the product name has been filled in. It did not
matter which way I set my qualification. I have done this kind of AL many
times and never had this kind of problem...
Any suggestions?
ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org
___
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Re: ARS 7.6.4 - Active Link Qualification
If this is on the Change form I think you want the Product Name (2) field and
not Product Name in your qualification
Kevin Shaffer, Senior Partner
Partner IT, Inc.
(O) 888-380-8899
(C) 316-208-5341
(F) 708-887-1704
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, March 03, 2016 11:57 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.4 - Active Link Qualification
Stupid Rookie Question Time.
I have an active link that fires on Modify.
The qualification is:
('Product Name' = $NULL$) AND ('Status' = "Completed")
Or
('Status' = "Completed") AND ('Product Name' = $NULL$)
Send an error message so that the product name will get filled in.
The error comes up even after the product name has been filled in. It did not
matter which way I set my qualification. I have done this kind of AL many
times and never had this kind of problem...
Any suggestions?
ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: ARS 7.6.4 - Active Link Qualification
also.. not sure what form you are trying to do this is on, but in ITSM:INC you
have 'Prod Name' and 'Resolution Prod Name'.In ITSM:CHG you have
'z1D_Status' as well as 'Status'
my Dev Studio keeps crashing so I can check the exact names..
Lastly, is it not ideal to do this with a filter instead?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Marc Burick
Sent: Thursday, March 03, 2016 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - Active Link Qualification
** Claire.
Is the error message firing on an Else Action? If so, then only one of the
qualifications needs to be false for the message to appear.
Marc
From:"Sanford, Claire"
<claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>>
To:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>,
Date:03/03/2016 12:57 PM
Subject: ARS 7.6.4 - Active Link Qualification
Sent by:"Action Request System discussion list(ARSList)"
<arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>>
Stupid Rookie Question Time.
I have an active link that fires on Modify.
The qualification is:
('Product Name' = $NULL$) AND ('Status' = "Completed")
Or
('Status' = "Completed") AND ('Product Name' = $NULL$)
Send an error message so that the product name will get filled in.
The error comes up even after the product name has been filled in. It did not
matter which way I set my qualification. I have done this kind of AL many
times and never had this kind of problem...
Any suggestions?
ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>
___
UNSUBSCRIBE or access ARSlist Archives at
www.arslist.org<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.arslist.org=CwMBAg=jPeYnCWs4C2yfrLNmdUWFQ=8S4PwC_PU4Zrhf0I-QKdBApCVXq7qcpID-QxJedHlNk=C1yzqwxakdQFSB80gawkTcaq8JSH9afrp0xbgImK09A=s2QKWrrENBpZsq2SdkTvbtceq_O4zDG1gHhczhkzoLo=>
"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: ARS 7.6.4 - Active Link Qualification
Claire.
Is the error message firing on an Else Action? If so, then only one of the
qualifications needs to be false for the message to appear.
Marc
From: "Sanford, Claire" <claire.sanf...@memorialhermann.org>
To: arslist@ARSLIST.ORG,
Date: 03/03/2016 12:57 PM
Subject: ARS 7.6.4 - Active Link Qualification
Sent by:"Action Request System discussion list(ARSList)"
<arslist@ARSLIST.ORG>
Stupid Rookie Question Time.
I have an active link that fires on Modify.
The qualification is:
('Product Name' = $NULL$) AND ('Status' = "Completed")
Or
('Status' = "Completed") AND ('Product Name' = $NULL$)
Send an error message so that the product name will get filled in.
The error comes up even after the product name has been filled in. It did
not matter which way I set my qualification. I have done this kind of AL
many times and never had this kind of problem...
Any suggestions?
ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: ARS 7.6.4 - Active Link Qualification
Claire,
The order of the information is irrelevant, it all gets boiled down to
Boolean logic...it doesn't matter which order the things are in...the total
statement must evaluate to true to fire...so, as hard as it must be to
believe...if the AL is firing, that means that all of the conditions are
true
So...I would look elsewhere in your logic, through logging, to find out
exactly what the value of each field is at the time the AL is evaluated.
On Thu, Mar 3, 2016 at 10:56 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:
> Stupid Rookie Question Time.
>
> I have an active link that fires on Modify.
>
> The qualification is:
>
> ('Product Name' = $NULL$) AND ('Status' = "Completed")
>
> Or
>
> ('Status' = "Completed") AND ('Product Name' = $NULL$)
>
> Send an error message so that the product name will get filled in.
>
> The error comes up even after the product name has been filled in. It did
> not matter which way I set my qualification. I have done this kind of AL
> many times and never had this kind of problem...
>
> Any suggestions?
>
>
>
> ITSM 7.6.04 SP3
> ARS 7.6.04 SP5
> Oracle 11.2.0.3.0 - 64bit Production
> Win 2008 Server
>
> Claire Sanford
> Information Systems Division
> Memorial Hermann Healthcare System
> claire.sanf...@memorialhermann.org
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
ARS 7.6.4 - Active Link Qualification
Stupid Rookie Question Time.
I have an active link that fires on Modify.
The qualification is:
('Product Name' = $NULL$) AND ('Status' = "Completed")
Or
('Status' = "Completed") AND ('Product Name' = $NULL$)
Send an error message so that the product name will get filled in.
The error comes up even after the product name has been filled in. It did not
matter which way I set my qualification. I have done this kind of AL many
times and never had this kind of problem...
Any suggestions?
ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
