Re: Anybody able to use Knowledge Base search lately?
It works great for me. I'm running 6.0.2900... SP2 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, February 28, 2007 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to use Knowledge Base search lately? Yes, I'm on IE 6.0.29 as well, I can at least get into the knowledge base, but when I put in a keyword and click search, I get this message: -- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [EMAIL PROTECTED] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. - I like the part where I'm supposed to tell them anything that I might have don that may have caused the error. Unothing? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Philben Sent: Tuesday, February 27, 2007 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to use Knowledge Base search lately? I am having similar issues as we speak. Using IE 6.0.29 I can log in, click on "Knowledge Base" on the Support Overview page and then up pops the following in a little window: ___ |Caught exception undefined: undefined - TypeError: | |Object doesn't support this property or method... AT: | |Undefined | |___| When I click on OK, I get a big blank middle of the screen with the menu bar down the side. And Now over on Firefox 2.0.0.2, I get a nice big box on the Knowledge Base page asking me to "Search Knowledge Base". But when I put something in the Keyword(s) field and click on Search, I get a "performing search" page and then a giant "Caught exception" error box that kills the whole deal. I sometimes wish I could search on the knowledge base. It is like looking in the window at the candy store and watching all the other lucky kids getting their sweets while I stand outside without any money. -scott On Fri, 9 Feb 2007 14:45:15 -0500, Ray T. <[EMAIL PROTECTED]> wrote: >One more thing. Just to make sure anybody reading this thread in future >is not confused, my issue was NOT being able to get to the KB search >window or after getting there, NOT being able to even begin a search. > >This issue is different from what Susan and Michelle reported, which >is..being able to do the search, but not getting expected results. >That's an issue for another day for me. > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
Yes, I'm on IE 6.0.29 as well, I can at least get into the knowledge base, but when I put in a keyword and click search, I get this message: -- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [EMAIL PROTECTED] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. - I like the part where I'm supposed to tell them anything that I might have don that may have caused the error. Unothing? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Philben Sent: Tuesday, February 27, 2007 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to use Knowledge Base search lately? I am having similar issues as we speak. Using IE 6.0.29 I can log in, click on "Knowledge Base" on the Support Overview page and then up pops the following in a little window: ___ |Caught exception undefined: undefined - TypeError: | |Object doesn't support this property or method... AT: | |Undefined | |___| When I click on OK, I get a big blank middle of the screen with the menu bar down the side. And Now over on Firefox 2.0.0.2, I get a nice big box on the Knowledge Base page asking me to "Search Knowledge Base". But when I put something in the Keyword(s) field and click on Search, I get a "performing search" page and then a giant "Caught exception" error box that kills the whole deal. I sometimes wish I could search on the knowledge base. It is like looking in the window at the candy store and watching all the other lucky kids getting their sweets while I stand outside without any money. -scott On Fri, 9 Feb 2007 14:45:15 -0500, Ray T. <[EMAIL PROTECTED]> wrote: >One more thing. Just to make sure anybody reading this thread in future >is not confused, my issue was NOT being able to get to the KB search >window or after getting there, NOT being able to even begin a search. > >This issue is different from what Susan and Michelle reported, which >is..being able to do the search, but not getting expected results. >That's an issue for another day for me. > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
I am having similar issues as we speak. Using IE 6.0.29 I can log in, click on "Knowledge Base" on the Support Overview page and then up pops the following in a little window: ___ |Caught exception undefined: undefined - TypeError: | |Object doesn't support this property or method... AT: | |Undefined | |___| When I click on OK, I get a big blank middle of the screen with the menu bar down the side. And Now over on Firefox 2.0.0.2, I get a nice big box on the Knowledge Base page asking me to "Search Knowledge Base". But when I put something in the Keyword(s) field and click on Search, I get a "performing search" page and then a giant "Caught exception" error box that kills the whole deal. I sometimes wish I could search on the knowledge base. It is like looking in the window at the candy store and watching all the other lucky kids getting their sweets while I stand outside without any money. -scott On Fri, 9 Feb 2007 14:45:15 -0500, Ray T. <[EMAIL PROTECTED]> wrote: >One more thing. Just to make sure anybody reading this thread in future is >not confused, my issue was NOT being able to get to the KB search window or >after getting there, NOT being able to even begin a search. > >This issue is different from what Susan and Michelle reported, which >is..being able to do the search, but not getting expected results. That's an >issue for another day for me. > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
One more thing. Just to make sure anybody reading this thread in future is not confused, my issue was NOT being able to get to the KB search window or after getting there, NOT being able to even begin a search. This issue is different from what Susan and Michelle reported, which is..being able to do the search, but not getting expected results. That's an issue for another day for me. On 2/9/07, Ray T. <[EMAIL PROTECTED]> wrote: Thanks folks...Axton, Rick, Matt, Dan, The Person I had a secrect conversation with [not telling you who ;) ], Susan, Michelle. Wow, a long list. I now know there are many people with no issues and that it seems my OS, browser, JRE versions are fine. Gotto play with it some more. If I figure this out, I will share with you guys. On 2/8/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: > > ** > > Hi, Susan: > > > > I am not sure if anyone answered you, but you can find your java version > by going to a command prompt: > > Type "java -version" without the quotes. There is a space between java > and -version. > > > > Ray, > > Like Susan, I haven't had much luck using the Knowledge Base. I'm > usually pretty good at searching reasonable search engines. This one has me > pretty beat down. There are very interesting articles, but none that > typically have anything to do with my search. > > > > It would be great if one was able to use a Boolean search. > > > > Anyway, my environment is: > > Win XP Pro > > IE 6.0.2900.2180.xpsp_sp2_gdr.050301-1519 > > Java version "1.5.0_06" > > > > Thanks, > > Michelle > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Susan Palmer > *Sent:* Thursday, February 08, 2007 1:32 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Anybody able to use Knowledge Base search lately? > > > > ** > > You forced me into checking. I didn't find the topic interesting so I > didn't do it. I don't use the KB that often because I prefer not to be > irritated. > > > > I didn't get any reponses on my first few selections. Apparently I > never use the right words. > > > > But on business time I did get a whole list of entries. I didn't like > the fact I couldn't go back if I wanted to change my search and didn't see > that option pop out at me. > > > > I was using IE 6.0.299.2180 > > Windows XP Pro > > Where do I find my JRE version? ... tell me and I'll look but don't > have time for a treasure hunt > > > > hth, > > Susan > > > > On 2/8/07, *Ray T.* <[EMAIL PROTECTED]> wrote: > > ** > > Hmm. I guess this is not a popular topic. No replies. :( It's a very > simple question folks. Can a few people who are consistently able to use > features on BMC's support site (Knowledgebase, Issues, Downloads, > Documents), reply with your browser type/version, operating system and your > JRE version? > > > > I am trying to figure out why BMC's support site is treating me like > dirt. > > > > Axton: great tip on dealing with "ARERR [9084]: User is currently > connected from another machine". Creative indeed. Thanks! > > > > > On 2/7/07, *Ray T.* <[EMAIL PROTECTED] > wrote: > > Axton, I have bmc.com as a trusted site...in my IE. > > I don't see many people complaining. Can somebody tell me if they are > consistently able to use any of the features (KB, downloads, documents) and, > if you are, what operating system, browser/version/patch & jre version are > you using? Also, if you are connecting throught VPN or not. > > One time yesterday everything was working perfectly for mefor a > brief period. It was like magic. Only changes I had made was that instead of > connecting through VPN I had a direct connection and I had removed JRE/JDK > 1.5.x and left only 1.4.2.x. Everything worked perfectly on IE on the > support site. > > Little later, it stopped working (can't remember anything I might have > done). Today the same story. I am back to square one. VPN/No VPN seems to > make no difference and my JRE version remains at 1.4.2.x. I have Win XP > pro sp2, IE 6.0, Fireforx 1.5.0.9, Netscape 7.2. > > Everybody can't be having such issues and remaining quiet. Or are you? > > > > __20060125___This posting was submitted with HTML in > it___ > > > __20060125___This posting was submitted with HTML in > it___ > __20060125___This posting was submitted with HTML > in it___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
Thanks folks...Axton, Rick, Matt, Dan, The Person I had a secrect conversation with [not telling you who ;) ], Susan, Michelle. Wow, a long list. I now know there are many people with no issues and that it seems my OS, browser, JRE versions are fine. Gotto play with it some more. If I figure this out, I will share with you guys. On 2/8/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: ** Hi, Susan: I am not sure if anyone answered you, but you can find your java version by going to a command prompt: Type "java -version" without the quotes. There is a space between java and -version. Ray, Like Susan, I haven't had much luck using the Knowledge Base. I'm usually pretty good at searching reasonable search engines. This one has me pretty beat down. There are very interesting articles, but none that typically have anything to do with my search. It would be great if one was able to use a Boolean search. Anyway, my environment is: Win XP Pro IE 6.0.2900.2180.xpsp_sp2_gdr.050301-1519 Java version "1.5.0_06" Thanks, Michelle -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Thursday, February 08, 2007 1:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Anybody able to use Knowledge Base search lately? ** You forced me into checking. I didn't find the topic interesting so I didn't do it. I don't use the KB that often because I prefer not to be irritated. I didn't get any reponses on my first few selections. Apparently I never use the right words. But on business time I did get a whole list of entries. I didn't like the fact I couldn't go back if I wanted to change my search and didn't see that option pop out at me. I was using IE 6.0.299.2180 Windows XP Pro Where do I find my JRE version? ... tell me and I'll look but don't have time for a treasure hunt hth, Susan On 2/8/07, *Ray T.* <[EMAIL PROTECTED]> wrote: ** Hmm. I guess this is not a popular topic. No replies. :( It's a very simple question folks. Can a few people who are consistently able to use features on BMC's support site (Knowledgebase, Issues, Downloads, Documents), reply with your browser type/version, operating system and your JRE version? I am trying to figure out why BMC's support site is treating me like dirt. Axton: great tip on dealing with "ARERR [9084]: User is currently connected from another machine". Creative indeed. Thanks! On 2/7/07, *Ray T.* <[EMAIL PROTECTED] > wrote: Axton, I have bmc.com as a trusted site...in my IE. I don't see many people complaining. Can somebody tell me if they are consistently able to use any of the features (KB, downloads, documents) and, if you are, what operating system, browser/version/patch & jre version are you using? Also, if you are connecting throught VPN or not. One time yesterday everything was working perfectly for mefor a brief period. It was like magic. Only changes I had made was that instead of connecting through VPN I had a direct connection and I had removed JRE/JDK 1.5.x and left only 1.4.2.x. Everything worked perfectly on IE on the support site. Little later, it stopped working (can't remember anything I might have done). Today the same story. I am back to square one. VPN/No VPN seems to make no difference and my JRE version remains at 1.4.2.x. I have Win XP pro sp2, IE 6.0, Fireforx 1.5.0.9, Netscape 7.2. Everybody can't be having such issues and remaining quiet. Or are you? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
Hi, Susan: I am not sure if anyone answered you, but you can find your java version by going to a command prompt: Type "java -version" without the quotes. There is a space between java and -version. Ray, Like Susan, I haven't had much luck using the Knowledge Base. I'm usually pretty good at searching reasonable search engines. This one has me pretty beat down. There are very interesting articles, but none that typically have anything to do with my search. It would be great if one was able to use a Boolean search. Anyway, my environment is: Win XP Pro IE 6.0.2900.2180.xpsp_sp2_gdr.050301-1519 Java version "1.5.0_06" Thanks, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, February 08, 2007 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to use Knowledge Base search lately? ** You forced me into checking. I didn't find the topic interesting so I didn't do it. I don't use the KB that often because I prefer not to be irritated. I didn't get any reponses on my first few selections. Apparently I never use the right words. But on business time I did get a whole list of entries. I didn't like the fact I couldn't go back if I wanted to change my search and didn't see that option pop out at me. I was using IE 6.0.299.2180 Windows XP Pro Where do I find my JRE version? ... tell me and I'll look but don't have time for a treasure hunt hth, Susan On 2/8/07, Ray T. <[EMAIL PROTECTED]> wrote: ** Hmm. I guess this is not a popular topic. No replies. :( It's a very simple question folks. Can a few people who are consistently able to use features on BMC's support site (Knowledgebase, Issues, Downloads, Documents), reply with your browser type/version, operating system and your JRE version? I am trying to figure out why BMC's support site is treating me like dirt. Axton: great tip on dealing with "ARERR [9084]: User is currently connected from another machine". Creative indeed. Thanks! On 2/7/07, Ray T. <[EMAIL PROTECTED] > wrote: Axton, I have bmc.com <http://bmc.com/> as a trusted site...in my IE. I don't see many people complaining. Can somebody tell me if they are consistently able to use any of the features (KB, downloads, documents) and, if you are, what operating system, browser/version/patch & jre version are you using? Also, if you are connecting throught VPN or not. One time yesterday everything was working perfectly for mefor a brief period. It was like magic. Only changes I had made was that instead of connecting through VPN I had a direct connection and I had removed JRE/JDK 1.5.x and left only 1.4.2.x. Everything worked perfectly on IE on the support site. Little later, it stopped working (can't remember anything I might have done). Today the same story. I am back to square one. VPN/No VPN seems to make no difference and my JRE version remains at 1.4.2.x. I have Win XP pro sp2, IE 6.0, Fireforx 1.5.0.9 <http://1.5.0.9/> , Netscape 7.2. Everybody can't be having such issues and remaining quiet. Or are you? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
You forced me into checking. I didn't find the topic interesting so I didn't do it. I don't use the KB that often because I prefer not to be irritated. I didn't get any reponses on my first few selections. Apparently I never use the right words. But on business time I did get a whole list of entries. I didn't like the fact I couldn't go back if I wanted to change my search and didn't see that option pop out at me. I was using IE 6.0.299.2180 Windows XP Pro Where do I find my JRE version? ... tell me and I'll look but don't have time for a treasure hunt hth, Susan On 2/8/07, Ray T. <[EMAIL PROTECTED]> wrote: ** Hmm. I guess this is not a popular topic. No replies. :( It's a very simple question folks. Can a few people who are consistently able to use features on BMC's support site (Knowledgebase, Issues, Downloads, Documents), reply with your browser type/version, operating system and your JRE version? I am trying to figure out why BMC's support site is treating me like dirt. Axton: great tip on dealing with "ARERR [9084]: User is currently connected from another machine". Creative indeed. Thanks! On 2/7/07, Ray T. <[EMAIL PROTECTED]> wrote: > > Axton, I have bmc.com as a trusted site...in my IE. > > I don't see many people complaining. Can somebody tell me if they are > consistently able to use any of the features (KB, downloads, documents) and, > if you are, what operating system, browser/version/patch & jre version are > you using? Also, if you are connecting throught VPN or not. > > One time yesterday everything was working perfectly for mefor a > brief period. It was like magic. Only changes I had made was that instead of > connecting through VPN I had a direct connection and I had removed JRE/JDK > 1.5.x and left only 1.4.2.x. Everything worked perfectly on IE on the > support site. > > Little later, it stopped working (can't remember anything I might have > done). Today the same story. I am back to square one. VPN/No VPN seems to > make no difference and my JRE version remains at 1.4.2.x. I have Win XP > pro sp2, IE 6.0, Fireforx 1.5.0.9, Netscape 7.2. > > Everybody can't be having such issues and remaining quiet. Or are you? > > > > __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
I'm using IE 6.0.29 from an XP client, using the 1.5_06 JRE, (though the 1.4.11 SDK I use on another box also works), and have no problems accessing anything at the moment. I did notice that they are weighting the KB responses now. Maybe they were before, but I don't recall seeing the match %, nor did the results seem sorted by weight, which they appear to be now. Yay! Rick On 2/8/07, Ray T. <[EMAIL PROTECTED]> wrote: ** Hmm. I guess this is not a popular topic. No replies. :( It's a very simple question folks. Can a few people who are consistently able to use features on BMC's support site (Knowledgebase, Issues, Downloads, Documents), reply with your browser type/version, operating system and your JRE version? I am trying to figure out why BMC's support site is treating me like dirt. Axton: great tip on dealing with "ARERR [9084]: User is currently connected from another machine". Creative indeed. Thanks! On 2/7/07, Ray T. <[EMAIL PROTECTED]> wrote: > > Axton, I have bmc.com as a trusted site...in my IE. > > I don't see many people complaining. Can somebody tell me if they are > consistently able to use any of the features (KB, downloads, documents) and, > if you are, what operating system, browser/version/patch & jre version are > you using? Also, if you are connecting throught VPN or not. > > One time yesterday everything was working perfectly for mefor a > brief period. It was like magic. Only changes I had made was that instead of > connecting through VPN I had a direct connection and I had removed JRE/JDK > 1.5.x and left only 1.4.2.x. Everything worked perfectly on IE on the > support site. > > Little later, it stopped working (can't remember anything I might have > done). Today the same story. I am back to square one. VPN/No VPN seems to > make no difference and my JRE version remains at 1.4.2.x. I have Win XP > pro sp2, IE 6.0, Fireforx 1.5.0.9, Netscape 7.2. > > Everybody can't be having such issues and remaining quiet. Or are you? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
Hmm. I guess this is not a popular topic. No replies. :( It's a very simple question folks. Can a few people who are consistently able to use features on BMC's support site (Knowledgebase, Issues, Downloads, Documents), reply with your browser type/version, operating system and your JRE version? I am trying to figure out why BMC's support site is treating me like dirt. Axton: great tip on dealing with "ARERR [9084]: User is currently connected from another machine". Creative indeed. Thanks! On 2/7/07, Ray T. <[EMAIL PROTECTED]> wrote: Axton, I have bmc.com as a trusted site...in my IE. I don't see many people complaining. Can somebody tell me if they are consistently able to use any of the features (KB, downloads, documents) and, if you are, what operating system, browser/version/patch & jre version are you using? Also, if you are connecting throught VPN or not. One time yesterday everything was working perfectly for mefor a brief period. It was like magic. Only changes I had made was that instead of connecting through VPN I had a direct connection and I had removed JRE/JDK 1.5.x and left only 1.4.2.x. Everything worked perfectly on IE on the support site. Little later, it stopped working (can't remember anything I might have done). Today the same story. I am back to square one. VPN/No VPN seems to make no difference and my JRE version remains at 1.4.2.x. I have Win XP pro sp2, IE 6.0, Fireforx 1.5.0.9, Netscape 7.2. Everybody can't be having such issues and remaining quiet. Or are you? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
Axton, I have bmc.com as a trusted site...in my IE. I don't see many people complaining. Can somebody tell me if they are consistently able to use any of the features (KB, downloads, documents) and, if you are, what operating system, browser/version/patch & jre version are you using? Also, if you are connecting throught VPN or not. One time yesterday everything was working perfectly for mefor a brief period. It was like magic. Only changes I had made was that instead of connecting through VPN I had a direct connection and I had removed JRE/JDK 1.5.x and left only 1.4.2.x. Everything worked perfectly on IE on the support site. Little later, it stopped working (can't remember anything I might have done). Today the same story. I am back to square one. VPN/No VPN seems to make no difference and my JRE version remains at 1.4.2.x. I have Win XP pro sp2, IE 6.0, Fireforx 1.5.0.9, Netscape 7.2. Everybody can't be having such issues and remaining quiet. Or are you? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
I've tried half a dozen times or so and it has failed to work at all since the site upgrade. I've tried IE6, IE7, and FireFox 1.5.0.9. On FireFox 1.5.0.9, I get the following when the 'Search Knowledge Database' page is loading: Caught Exception :o has no properties I then try login to supportweb in IE7 and get this error as soon as I hit the Knowledge Base link: ARERR [9084]: User is currently connected from another machine Useless I tells ya. I try to get a little creative. I go back to the firefox/KB page and manipulate the url to hit the LogoutServlet: http://support.bmc.com/arsys/servlet/LogoutServlet Browser returns with: "You have successfully logged out" I kill all the IE sessions so the session is terminated, and I then reopen IE7 and attempt to hit the KB again. I am asked to relogin at the front page of supportweb, that's good, my sessions were closed. I perform a search and get back some results, wow, that's a first. ...hmmm, no sites are listed in my internet trusted sites. All the newfangled IE7 fishing/whatever detectors are disabled on my browser. Axton On 2/5/07, Ray T. <[EMAIL PROTECTED]> wrote: ** Matt: Added "bmc.com" to "Tools->Options->Privacy" tab of IE, but no luck. If you remember any other settings, would you share with the list? When I turned on script debugging, it complained about some "invalid character", which sounds very ominios and would **appear** not to be realted to IE settings...but what do I know about all the quirks of browsers & scripts. Dan: Lucky you. What browser/version do you use? Anybody else recently used or tried to use KB search? On 2/5/07, Dan Caissie <[EMAIL PROTECTED]> wrote: > > ** > > I did last week and it was fast also. > > > > Dan- > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Ray T. > * Sent:* Monday, February 05, 2007 2:38 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Anybody able to use Knowledge Base search lately? > > > > ** > > I haven't been able to search the Knowledge Base ever since the > "upgrade" happened on the support web site. > > > > I have made some progress, alright. I can now at least get to the > "Search Knowledge Base" screen without ghastly errors. (Yippie!! How about > that?) > > > > On pressing the "Search" button, however, I get a new window that seems > to be loading stuff for a while, but ultimately remains blank with "Error on > Page" at the bottom. > > > > I don't see anybody talking about this issue any longer. Have you guys > given up hopes of ever using the Knowledge Base...as the permanent victim of > the "upgrade"...or figured out the secret way to have it behave? I would > want to be in on the secret. > > > > I am using IE 6 and Firefox 2. > > > > > > __20060125___This posting was submitted with HTML in > it___ > __20060125___This posting was submitted with HTML in > it___ > __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
Matt: Added "bmc.com" to "Tools->Options->Privacy" tab of IE, but no luck. If you remember any other settings, would you share with the list? When I turned on script debugging, it complained about some "invalid character", which sounds very ominios and would **appear** not to be realted to IE settings...but what do I know about all the quirks of browsers & scripts. Dan: Lucky you. What browser/version do you use? Anybody else recently used or tried to use KB search? On 2/5/07, Dan Caissie <[EMAIL PROTECTED]> wrote: ** I did last week and it was fast also. Dan- -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ray T. *Sent:* Monday, February 05, 2007 2:38 PM *To:* arslist@ARSLIST.ORG *Subject:* Anybody able to use Knowledge Base search lately? ** I haven't been able to search the Knowledge Base ever since the "upgrade" happened on the support web site. I have made some progress, alright. I can now at least get to the "Search Knowledge Base" screen without ghastly errors. (Yippie!! How about that?) On pressing the "Search" button, however, I get a new window that seems to be loading stuff for a while, but ultimately remains blank with "Error on Page" at the bottom. I don't see anybody talking about this issue any longer. Have you guys given up hopes of ever using the Knowledge Base...as the permanent victim of the "upgrade"...or figured out the secret way to have it behave? I would want to be in on the secret. I am using IE 6 and Firefox 2. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
I did last week and it was fast also. Dan- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Monday, February 05, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Anybody able to use Knowledge Base search lately? ** I haven't been able to search the Knowledge Base ever since the "upgrade" happened on the support web site. I have made some progress, alright. I can now at least get to the "Search Knowledge Base" screen without ghastly errors. (Yippie!! How about that?) On pressing the "Search" button, however, I get a new window that seems to be loading stuff for a while, but ultimately remains blank with "Error on Page" at the bottom. I don't see anybody talking about this issue any longer. Have you guys given up hopes of ever using the Knowledge Base...as the permanent victim of the "upgrade"...or figured out the secret way to have it behave? I would want to be in on the secret. I am using IE 6 and Firefox 2. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anybody able to use Knowledge Base search lately?
Ray, I've been able to use it successfully over the last couple of months. I have done the following to help reduce any issues: - Added all necessary BMC domains as Trusted Sites - Disabled all pop-up blockers for BMC domains - Kept my JRE up-to-date (not sure if this really helps though. :-) ) Good luck with it! Matt R. _ From: Ray T. [mailto:[EMAIL PROTECTED] Sent: Monday, February 05, 2007 1:38 PM To: arslist@ARSLIST.ORG Subject: Anybody able to use Knowledge Base search lately? ** I haven't been able to search the Knowledge Base ever since the "upgrade" happened on the support web site. I have made some progress, alright. I can now at least get to the "Search Knowledge Base" screen without ghastly errors. (Yippie!! How about that?) On pressing the "Search" button, however, I get a new window that seems to be loading stuff for a while, but ultimately remains blank with "Error on Page" at the bottom. I don't see anybody talking about this issue any longer. Have you guys given up hopes of ever using the Knowledge Base...as the permanent victim of the "upgrade"...or figured out the secret way to have it behave? I would want to be in on the secret. I am using IE 6 and Firefox 2. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Anybody able to use Knowledge Base search lately?
I haven't been able to search the Knowledge Base ever since the "upgrade" happened on the support web site. I have made some progress, alright. I can now at least get to the "Search Knowledge Base" screen without ghastly errors. (Yippie!! How about that?) On pressing the "Search" button, however, I get a new window that seems to be loading stuff for a while, but ultimately remains blank with "Error on Page" at the bottom. I don't see anybody talking about this issue any longer. Have you guys given up hopes of ever using the Knowledge Base...as the permanent victim of the "upgrade"...or figured out the secret way to have it behave? I would want to be in on the secret. I am using IE 6 and Firefox 2. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
