Re: OT-RE: BMC SupportWeb is GARBAGE
Hi Barry, One of the more notable issues is that the KBs that we can see, and the KBs the support staff sees are not the same. They see a far more robust KB database. Often I had been asked "did you check the KBs?" I finally had someone webex, and we looked at it from my login, and they were surprised at what poor offerings we get.BTW. Carmen is really a joy to work with when you call the support line. Best Regards, Tom Altamore - Original Message - From: Warren Baltimore Date: Monday, December 11, 2006 11:38 am Subject: Re: OT-RE: BMC SupportWeb is GARBAGE To: arslist@ARSLIST.ORG > OK, since I started this (talk about trolling.) > > Let me say that I have continued to have some pretty good contacts > with folks inside Remedy In fact, right after I wrote the > original post, I called support (I hadn't made a call to support > in a > LONG time, always used the web) and immediately got Carmen. She > walked through the issue I was having, we made some mutual discovery's > along the way, and she got my problem resolved immediately. My issues > have strictly been at a corporate/direction and process level. And > yes, as I stated earlier, the support web site...it's truly garbage! > > Never thought I'd miss the old KB. > > On 12/11/06, Barry Lindstrom wrote: > > Gee...If this is Off Topic, what is on? > > > > The web site may suck, but it's the changes to the underlying > support> organization that concern me. > > > > I used to(pre BMC Userworld 06) be able to pick up the phone > and call > > Remedy tech support with a 50/50 chance of getting an answer > to my > > question. AND, if I the person on the other end of the phone > didn't have > > the answer, they took it as a personal challenge to find > somebody who knew > > and get that info back to me. > > > > The first time I called BMC Tech Support(post BMC Userworld > 06), I got a > > BMC support person that didn't seem to understand the issue > and didn't > > seem to care about finding an answer. > > > > I tried a second time about a month later with the same result. > > > > Since it appears the players behind "Remedy" tech support are > now so BMC > > centric that they can't support us, the value of this forum > has just > > increased exponentially. Perhaps, it's time for an ARSList IPO. > > > > Barry Lindstrom > > Certifiable ARJ > > > > > > > > > ___> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > > > > > -- > Warren R. Baltimore II > Remedy Developer > UW Medicine IT Services > School of Medicine > University of Washington > Box 358220 > 1325 Fourth Ave, Suite 2000 > Seattle, WA 98101 > > The opinions expressed in this e-mail are in no way those of the > University of Washington, or the State of Washington. They are my > own. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: OT-RE: BMC SupportWeb is GARBAGE
OK, since I started this (talk about trolling.) Let me say that I have continued to have some pretty good contacts with folks inside Remedy In fact, right after I wrote the original post, I called support (I hadn't made a call to support in a LONG time, always used the web) and immediately got Carmen. She walked through the issue I was having, we made some mutual discovery's along the way, and she got my problem resolved immediately. My issues have strictly been at a corporate/direction and process level. And yes, as I stated earlier, the support web site...it's truly garbage! Never thought I'd miss the old KB. On 12/11/06, Barry Lindstrom <[EMAIL PROTECTED]> wrote: Gee...If this is Off Topic, what is on? The web site may suck, but it's the changes to the underlying support organization that concern me. I used to(pre BMC Userworld 06) be able to pick up the phone and call Remedy tech support with a 50/50 chance of getting an answer to my question. AND, if I the person on the other end of the phone didn't have the answer, they took it as a personal challenge to find somebody who knew and get that info back to me. The first time I called BMC Tech Support(post BMC Userworld 06), I got a BMC support person that didn't seem to understand the issue and didn't seem to care about finding an answer. I tried a second time about a month later with the same result. Since it appears the players behind "Remedy" tech support are now so BMC centric that they can't support us, the value of this forum has just increased exponentially. Perhaps, it's time for an ARSList IPO. Barry Lindstrom Certifiable ARJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: OT-RE: BMC SupportWeb is GARBAGE
Gee...If this is Off Topic, what is on? The web site may suck, but it's the changes to the underlying support organization that concern me. I used to(pre BMC Userworld 06) be able to pick up the phone and call Remedy tech support with a 50/50 chance of getting an answer to my question. AND, if I the person on the other end of the phone didn't have the answer, they took it as a personal challenge to find somebody who knew and get that info back to me. The first time I called BMC Tech Support(post BMC Userworld 06), I got a BMC support person that didn't seem to understand the issue and didn't seem to care about finding an answer. I tried a second time about a month later with the same result. Since it appears the players behind "Remedy" tech support are now so BMC centric that they can't support us, the value of this forum has just increased exponentially. Perhaps, it's time for an ARSList IPO. Barry Lindstrom Certifiable ARJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
OT-RE: BMC SupportWeb is GARBAGE
Talking about deliberate / accidental 'attempts' to [EMAIL PROTECTED] things up, I can think of one such case that I encountered recently on a project with the application Remedy CSS that was originally a offering by Viadyne.. The application although it had a good design as far as the application / data model was concerned, I think it wasn't carefully coded and developed. This application in particular, after it was available on the shelves, had data tables that were searched on key everyday tasks such even the basic login where the home page would search contact tables for the user, and perform workflow based on the results of that search, and conduct more searches on other tables like products used, past incidents reported etc if the user was found.. None of these tables had the necessary indexes to facilitate these searches... It is very possible, if you guys are facing problems with support web, as support web is a customization of Remedy CSS or so I hear, some of these issues are still open and not resolved. Again I found workflow, that was used to qualify data, before returning a match, that wasn't using indexes that could have been used causing performance problems, by using a table scan instead of a index scan. If I recall the statistics correctly, the project I worked on, had a customer contact base of about 300K, and it would take them anywhere between 4 minutes to 5 just to log on to the system, and about the same time to perform some searches using QBE that some workflow used. I had this cut down to a second or less after indexing the tables wherever required and by some small modification on the default OTB workflow that ended in returning the same result set. These may be some of the things that their consultants whoever worked on this application should check on... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chris Woyton Sent: Sunday, December 10, 2006 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: OT-RE: BMC SupportWeb is GARBAGE Well, in all seriousness, the way I see it is this... As long as Doug is involved in the product creation/advancement process, the ARS platform stays true to some of the basic overall principles that makes it special (if not genuinely unique) such as a being a vendor supported customizable development platform, unlimited submit access, etc, and the Remedy/ARS community stays true to sharing ideas and mutually helping each other get the most out of the product, we'll get through the rough bits just fine. Ponder this for a moment...if Pe#$@@#$% couldn't completely [EMAIL PROTECTED] it up intentionally, I doubt BMC will be able to accidently. And I do mean accidently. I tend to think BMC has the best interests of the customer included in most decisions (not the *only* consideration, obviously) and though they have to work under the same constraints every other corporate entity has to with regards to profits, regulation, etc., they don't appear to be completely self-serving like the old regime. As for the site itself, it's not the interface that sucks, really. The problem is the addition of all the extra products that ARS people don't care about typically (unless you're in a mixed product environment) and the fact that the data is organized from a marketing rather than a technological perspective. If I need to answer why my reconciliation is going so slowly, I want to lookup "CMDB" or "reconciliation engine performance", and not have to chop through a list with such winners as "BMC Atrium CMDB for Outsourcers Base Site License" - yeah, that type of entry is *very* helpful for a technological KB. Or almost as bad, build my own Product List with all the "BMC Remedy *" entries which don't include ITSM or CSS products(!?!). Not to worry though, Reinfeldt and I have it figured out...we just need to design the site ourselves. If anyone has any strings to pull to make that happen, start yanking. :) -CW -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Warren Baltimore Sent: Saturday, December 09, 2006 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: OT-RE: BMC SupportWeb is GARBAGE Darnit, I was hoping Chris really did have a bright side. Seeing as I am a "reactive" personality, I have a tendency to miss the silver lining. guess the silver lining is strictly "plate" on this one. *sniff* On 12/9/06, Will Du Chene <[EMAIL PROTECTED]> wrote: > MMMuaahhhahahahahahahahahahahahahahhaa.. > > Nice one. > > Chris Woyton wrote: > > ** > > Now, hold on a minute! > > > > Those of you that know me know I like to play devil's advocate > > whenever a big list wide ven
Re: OT-RE: BMC SupportWeb is GARBAGE
Darnit, I was hoping Chris really did have a bright side. Seeing as I am a "reactive" personality, I have a tendency to miss the silver lining. guess the silver lining is strictly "plate" on this one. *sniff* On 12/9/06, Will Du Chene <[EMAIL PROTECTED]> wrote: MMMuaahhhahahahahahahahahahahahahahhaa.. Nice one. Chris Woyton wrote: > ** > Now, hold on a minute! > > Those of you that know me know I like to play devil's advocate > whenever a big list wide vent starts happening. Sometimes it helps to > keep the view that the sky is falling from sweeping over us all. > > So, with that in mind, let's look at the bright side... > > .. > > > ... > > > .. > > > ... > > > > > > . > > > . > > > . > > > ... > > > ... > > > ..ok...nevermind. > > -CW > > -Original Message- > *From:* Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of *Axton > *Sent:* Friday, December 08, 2006 4:08 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OT-RE: BMC SupportWeb is GARBAGE > > ** Competition is healthy. Maybe it is time for some outside > influence. > > Axton Grams > > On 12/8/06, *CONDREA, Daniel* < [EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > Hi All, > > In the year 1998 we where looking for "something" that will > solve our > requirements. Two Americans came here in Romania. They brought > a box > with documentation and software. The presentation regarding Remedy > products was very professional. In this conditions the > decision was very > easy: ARS from Remedy with custom applications. > > The supplier was Softlab from Austria. Softlab was a very bad > experience > and we decided to work directly with Remedy. > > Until Remedy & BMC joined hands everything was OK. Now from > the legal > point of view everything is a big OK. The real difference > comes from the > practice. In the old times when Remedy was an independent company > technical support was very OK. Now the support is a big MESS. > > This is the reason why I am determined to migrate our > applications to > Windows Workflow Foundation. > > Daniel > > -----Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On > Behalf Of Meyer, Jennifer > Sent: 08 December 2006 23:43 > To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > Subject: OT-RE: BMC SupportWeb is GARBAGE > > Susan, > > I cuss like a sailor in RL, too. ;~> > > J Meyer > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On > Behalf Of Susan Palmer > Sent: Friday, December 08, 2006 4:39 PM > To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > Subject: Re: BMC SupportWeb is GARBAGE > > ** > Jennifer, > > Dirty words are generally put in special characters like [EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]> ^& > > Susan > > > On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > Peregrine > > $.02 > > J Meyer > > -Original Message- > Wrom: > SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT > WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD > ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO > > EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY > IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEG
Re: OT-RE: BMC SupportWeb is GARBAGE
MMMuaahhhahahahahahahahahahahahahahhaa..
Nice one.
Chris Woyton wrote:
**
Now, hold on a minute!
Those of you that know me know I like to play devil's advocate
whenever a big list wide vent starts happening. Sometimes it helps to
keep the view that the sky is falling from sweeping over us all.
So, with that in mind, let's look at the bright side...
..
...
..
...
.
.
.
...
...
..ok...nevermind.
-CW
-Original Message-
*From:* Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of *Axton
*Sent:* Friday, December 08, 2006 4:08 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: OT-RE: BMC SupportWeb is GARBAGE
** Competition is healthy. Maybe it is time for some outside
influence.
Axton Grams
On 12/8/06, *CONDREA, Daniel* < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
Hi All,
In the year 1998 we where looking for "something" that will
solve our
requirements. Two Americans came here in Romania. They brought
a box
with documentation and software. The presentation regarding Remedy
products was very professional. In this conditions the
decision was very
easy: ARS from Remedy with custom applications.
The supplier was Softlab from Austria. Softlab was a very bad
experience
and we decided to work directly with Remedy.
Until Remedy & BMC joined hands everything was OK. Now from
the legal
point of view everything is a big OK. The real difference
comes from the
practice. In the old times when Remedy was an independent company
technical support was very OK. Now the support is a big MESS.
This is the reason why I am determined to migrate our
applications to
Windows Workflow Foundation.
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On
Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: OT-RE: BMC SupportWeb is GARBAGE
Susan,
I cuss like a sailor in RL, too. ;~>
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On
Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: Re: BMC SupportWeb is GARBAGE
**
Jennifer,
Dirty words are generally put in special characters like [EMAIL
PROTECTED]
<mailto:[EMAIL PROTECTED]> ^&
Susan
On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
Peregrine
$.02
J Meyer
-Original Message-
Wrom: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: OT-RE: BMC SupportWeb is GARBAGE
Now, hold on a minute!
Those of you that know me know I like to play devil's advocate whenever a
big list wide vent starts happening. Sometimes it helps to keep the view
that the sky is falling from sweeping over us all.
So, with that in mind, let's look at the bright side...
..
...
..
...
.
.
.
...
...
..ok...nevermind.
-CW
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Axton
Sent: Friday, December 08, 2006 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-RE: BMC SupportWeb is GARBAGE
** Competition is healthy. Maybe it is time for some outside influence.
Axton Grams
On 12/8/06, CONDREA, Daniel < [EMAIL PROTECTED]> wrote:
Hi All,
In the year 1998 we where looking for "something" that will solve our
requirements. Two Americans came here in Romania. They brought a box
with documentation and software. The presentation regarding Remedy
products was very professional. In this conditions the decision was very
easy: ARS from Remedy with custom applications.
The supplier was Softlab from Austria. Softlab was a very bad experience
and we decided to work directly with Remedy.
Until Remedy & BMC joined hands everything was OK. Now from the legal
point of view everything is a big OK. The real difference comes from the
practice. In the old times when Remedy was an independent company
technical support was very OK. Now the support is a big MESS.
This is the reason why I am determined to migrate our applications to
Windows Workflow Foundation.
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG
Subject: OT-RE: BMC SupportWeb is GARBAGE
Susan,
I cuss like a sailor in RL, too. ;~>
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
**
Jennifer,
Dirty words are generally put in special characters like [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> ^&
Susan
On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote:
Peregrine
$.02
J Meyer
-Original Message-
Wrom: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Re: OT-RE: BMC SupportWeb is GARBAGE
The real issue comes from the fact that the real competition is in the
US when it comes to software products. The competition tends to dye
while crossing the Atlantic ocean. The competition keeps on dying while
it moves to the east.
There on the Romanian market software services for ARS are practically
nonexistent.
Daniel
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: 09 December 2006 01:08
To: arslist@ARSLIST.ORG
Subject: Re: OT-RE: BMC SupportWeb is GARBAGE
**
I'm sorry to hear that Daniel. Just goes to show that BMC has a big
problem that they need to resolve ASAP. I'm a big fan of the Remedy ARS
platform. I can make it do all sorts of things. But more and more,
whenever I have to deal with support I groan. That's not to say that I
have a problem with the support team, for the most part, the folks on
the Remedy app that I have dealt with are knowlegdable and helpful, but
the processes that BMC are moving too (off shoring etc.) are not making
me happy. If BMC wanted to keep Remedy the success that the last
15+years have made them, they wouldn't have touched a thing. I believe
that I agree with the folks who have indicated that they feel BMC sees
Remedy as little more than a "value added" product for their line. It's
a shame.
Warren
On 12/8/06, CONDREA, Daniel <[EMAIL PROTECTED]> wrote:
Hi All,
In the year 1998 we where looking for "something" that will
solve our
requirements. Two Americans came here in Romania. They brought a
box
with documentation and software. The presentation regarding
Remedy
products was very professional. In this conditions the decision
was very
easy: ARS from Remedy with custom applications.
The supplier was Softlab from Austria. Softlab was a very bad
experience
and we decided to work directly with Remedy.
Until Remedy & BMC joined hands everything was OK. Now from the
legal
point of view everything is a big OK. The real difference comes
from the
practice. In the old times when Remedy was an independent
company
technical support was very OK. Now the support is a big MESS.
This is the reason why I am determined to migrate our
applications to
Windows Workflow Foundation.
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG
Subject: OT-RE: BMC SupportWeb is GARBAGE
Susan,
I cuss like a sailor in RL, too. ;~>
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE
**
Jennifer,
Dirty words are generally put in special characters like [EMAIL
PROTECTED]
<mailto:[EMAIL PROTECTED]> ^&
Susan
On 12/8/06, Meyer, Jennifer < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> > wrote:
Peregrine
$.02
J Meyer
-Original Message-
Wrom:
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Re: OT-RE: BMC SupportWeb is GARBAGE
Competition is healthy. Maybe it is time for some outside influence. Axton Grams On 12/8/06, CONDREA, Daniel <[EMAIL PROTECTED]> wrote: Hi All, In the year 1998 we where looking for "something" that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy & BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: arslist@ARSLIST.ORG Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~> J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ^& Susan On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS CRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYC GPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPN KMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGY OKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXI SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLB
Re: OT-RE: BMC SupportWeb is GARBAGE
I'm sorry to hear that Daniel. Just goes to show that BMC has a big problem that they need to resolve ASAP. I'm a big fan of the Remedy ARS platform. I can make it do all sorts of things. But more and more, whenever I have to deal with support I groan. That's not to say that I have a problem with the support team, for the most part, the folks on the Remedy app that I have dealt with are knowlegdable and helpful, but the processes that BMC are moving too (off shoring etc.) are not making me happy. If BMC wanted to keep Remedy the success that the last 15+years have made them, they wouldn't have touched a thing. I believe that I agree with the folks who have indicated that they feel BMC sees Remedy as little more than a "value added" product for their line. It's a shame. Warren On 12/8/06, CONDREA, Daniel <[EMAIL PROTECTED]> wrote: Hi All, In the year 1998 we where looking for "something" that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy & BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: arslist@ARSLIST.ORG Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~> J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ^& Susan On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS CRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYC GPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPN KMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGY OKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXI SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDO
Re: BMC SupportWeb is GARBAGE
Gee I wish I had hair :-(
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Ph#1: 214-567-8874
Ph#2: 325-884-1263
Warren Baltimore wrote:
**
"And I have great hair".
Heck Jennifer, that's as good a reason as any!!
Thanks for the smile, I needed that!
Warren
On 12/8/06, *Meyer, Jennifer* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
Shameless Vendor Plug***
Well, you're always welcome to sign a support contract with Strategic
and have me support you. I can't guarantee I know any more than
you do,
but I'm really good at sympathizing, and you won't have to deal with
BMC's website any more. And I have great hair!
/Shameless Vendor Plug*
J Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On
Behalf Of Dan Caissie
Sent: Friday, December 08, 2006 3:42 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: Re: BMC SupportWeb is GARBAGE
**
Well they don't need the large oops small support staff since
there self
support website is working so well.
Luck we have 3rd part support.
But I heard our support is going over seas also.
There lucky I don't pay the support bill.
Dan Caissie
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On
Behalf Of Rick Cook
Sent: Friday, December 08, 2006 12:30 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: Re: BMC SupportWeb is GARBAGE
Did you hear that they're cutting more support staff next month? I
don't know details, I've just heard from reliable sources that some
people there are looking for other work in advance of the axe.
BMC business plan: "Let's pull one of the legs off the stool on which
we stand - it'll still support us, right?"
Rick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On
Behalf Of Herb Partlow
Sent: Friday, December 08, 2006 3:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: Re: BMC SupportWeb is GARBAGE
** **
Let face it folks. It seems since BMC has taken over the Remedy Family
product.
They have not been very interested in the users.
They basically wanted it so they could show case they other products.
The web site has become a piece of $%^&. I would have expected
more from
a company,
But they are more into selling and collecting their support money then
providing the quality
support we had when Remedy owned the software.
If they had competition on this product I bet they would be a bit more
forth coming with
Support
and let's not forget the Rug... when it was the yearly highlight and
people were busting their
butts to convince their Bosses that this was a MUST attend function.
You now it is bad when
Remedy Admin and Developer were rather stay away and work.
My .02 cents
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On
Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: Re: BMC SupportWeb is GARBAGE
They took something that was working perfectly and screwed it up.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] On
Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: Re: BMC SupportWeb is GARBAGE
I agree. It makes me laugh that a business like this is not able
to have
a decent support web site.
Very stupid and annoying!
Mathieu Pitre
IT Business Systems Analyst
Production Operation
Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030
This is a PRIVATE message. If you are not the intended recipient,
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delivery. NOTE: Regardless of content,
Re: OT-RE: BMC SupportWeb is GARBAGE
Hi All, In the year 1998 we where looking for "something" that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy & BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: arslist@ARSLIST.ORG Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~> J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ^& Susan On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS CRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYC GPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPN KMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGY OKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXI SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJV
Re: BMC SupportWeb is GARBAGE
"And I have great hair". Heck Jennifer, that's as good a reason as any!! Thanks for the smile, I needed that! Warren On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: Shameless Vendor Plug*** Well, you're always welcome to sign a support contract with Strategic and have me support you. I can't guarantee I know any more than you do, but I'm really good at sympathizing, and you won't have to deal with BMC's website any more. And I have great hair! /Shameless Vendor Plug* J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, December 08, 2006 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Well they don't need the large oops small support staff since there self support website is working so well. Luck we have 3rd part support. But I heard our support is going over seas also. There lucky I don't pay the support bill. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: "Let's pull one of the legs off the stool on which we stand - it'll still support us, right?" Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^&. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work. My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt & Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popu
OT-RE: BMC SupportWeb is GARBAGE
Susan, I cuss like a sailor in RL, too. ;~> J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ^& Susan On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS CRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYC GPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPN KMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGY OKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXI SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBO
Re: BMC SupportWeb is GARBAGE
Shameless Vendor Plug*** Well, you're always welcome to sign a support contract with Strategic and have me support you. I can't guarantee I know any more than you do, but I'm really good at sympathizing, and you won't have to deal with BMC's website any more. And I have great hair! /Shameless Vendor Plug* J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, December 08, 2006 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Well they don't need the large oops small support staff since there self support website is working so well. Luck we have 3rd part support. But I heard our support is going over seas also. There lucky I don't pay the support bill. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: "Let's pull one of the legs off the stool on which we stand - it'll still support us, right?" Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^&. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work. My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt & Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy
Re: BMC SupportWeb is GARBAGE
Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] <[EMAIL PROTECTED]>^& Susan On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCD
Re: BMC SupportWeb is GARBAGE
Peregrine $.02 J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: "Let's pull one of the legs off the stool on which we stand - it'll still support us, right?" Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^&. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work. My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt & Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: BMC SupportWeb is GARBAGE
Well they don't need the large oops small support staff since there self support website is working so well. Luck we have 3rd part support. But I heard our support is going over seas also. There lucky I don't pay the support bill. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: "Let's pull one of the legs off the stool on which we stand - it'll still support us, right?" Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^&. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work. My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt & Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __
Re: BMC SupportWeb is GARBAGE
Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: "Let's pull one of the legs off the stool on which we stand - it'll still support us, right?" Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^&. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug. when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work... My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt & Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" image001.gif Description: GIF image
Re: BMC SupportWeb is GARBAGE
** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^&. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug. when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work... My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt & Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" image001.gif Description: GIF image
Re: BMC SupportWeb is GARBAGE
They took something that was working perfectly and screwed it up. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt & Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" image001.gif Description: GIF image
Re: BMC SupportWeb is GARBAGE
I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt & Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ gify3gWEBqj0z.gif Description: GIF image
Re: BMC SupportWeb is GARBAGE
Sometimes, Like me.. you have to have the support folks fix this personally.. I just gave them my userid and password Shh and said SEE I am not Crazy.. I was then reminded of the quote from the Bible.. *Rev 8:1* And when he had opened the seventh seal, there was silence in heaven about the space of half an hour Then the tech came back and said.. "this is going to take a while" a day later.. Voila.. it worked.. On 12/8/06, Heynewgirl <[EMAIL PROTECTED]> wrote: Totally Agree. I cant find anything either and am also brought back to the support home page. Makes me crazy. katherine. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: BMC SupportWeb is GARBAGE
Speak softly... carry a big stick! On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: S, Warren. You know better. Flames belong in ALL CAPS! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, December 08, 2006 1:41 PM To: arslist@ARSLIST.ORG Subject: BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: BMC SupportWeb is GARBAGE
S, Warren. You know better. Flames belong in ALL CAPS! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, December 08, 2006 1:41 PM To: arslist@ARSLIST.ORG Subject: BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: BMC SupportWeb is GARBAGE
Totally Agree. I cant find anything either and am also brought back to the support home page. Makes me crazy. katherine. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
BMC SupportWeb is GARBAGE
And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
