Re: Create entry in Remedy via URL
Hi Andrew Fremont I was thinking why not write a WS? 2011-04-11 Jiang Xiaofeng 江晓峰 -- From： Andrew Fremont Date: 2011-04-09 Subject： Re: Create entry in Remedy via URL ** The idea is with one-click on link/button from the email, new entry is created in Remedy. They do not want to open the form then click on the button. LJ - Can you elaborate on email template that includes voting buttons? Is that on Remedy side and works for most email clients? Thanks, Andrew On Wed, Apr 6, 2011 at 9:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** That should work.. If you want something more simple and at the cost of elegance, create a form with two buttons Yes and No that sets values under the scene and submits, and have the notification spawn out of this form, when an entry is created in this form.. So when the user clicks on the web url that can be embedded in the notification email, he can click the yes or no button and modify the entry, and thus submit his approval or disapproval.. The elegant way would be an email template as LJ described below which will take a little more work.. Joe From: LJ LongWing Sent: Wednesday, April 06, 2011 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation �C yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Create entry in Remedy via URL
I can think of ways off the top of my head to do this. The easiest is to make the URL a submit URL to your Approval form. http://mid_tier_server/arsys/forms/ar_server/formName/?mode=SubmitFxxx1=zFxxx2=abc123 ... Add code on Window Loaded to detect a field that is filled in as part of the URL (i.e. F536870923=1 ) and if present does a commit. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Friday, April 08, 2011 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** The idea is with one-click on link/button from the email, new entry is created in Remedy. They do not want to open the form then click on the button. LJ - Can you elaborate on email template that includes voting buttons? Is that on Remedy side and works for most email clients? Thanks, Andrew -Original Message- On Wed, Apr 6, 2011 at 9:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** That should work.. If you want something more simple and at the cost of elegance, create a form with two buttons Yes and No that sets values under the scene and submits, and have the notification spawn out of this form, when an entry is created in this form.. So when the user clicks on the web url that can be embedded in the notification email, he can click the yes or no button and modify the entry, and thus submit his approval or disapproval.. The elegant way would be an email template as LJ described below which will take a little more work.. Joe -Original Message- From: LJ LongWing Sent: Wednesday, April 06, 2011 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew -Original Message- On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation - yes.. But obviously that is not what you mean to ask. I'm guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe -Original Message- From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
The idea is with one-click on link/button from the email, new entry is created in Remedy. They do not want to open the form then click on the button. LJ - Can you elaborate on email template that includes voting buttons? Is that on Remedy side and works for most email clients? Thanks, Andrew On Wed, Apr 6, 2011 at 9:48 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** That should work.. If you want something more simple and at the cost of elegance, create a form with two buttons Yes and No that sets values under the scene and submits, and have the notification spawn out of this form, when an entry is created in this form.. So when the user clicks on the web url that can be embedded in the notification email, he can click the yes or no button and modify the entry, and thus submit his approval or disapproval.. The elegant way would be an email template as LJ described below which will take a little more work.. Joe *From:* LJ LongWing lj.longw...@gmail.com *Sent:* Wednesday, April 06, 2011 3:01 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Create entry in Remedy via URL ** Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Andrew Fremont *Sent:* Wednesday, April 06, 2011 12:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation – yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe *From:* Andrew Fremont andrewfrem...@gmail.com *Sent:* Tuesday, April 05, 2011 9:24 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http:// mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
I've never done it myself, but I know that Outlook can be configured to provide voting buttons at the top of an email message..it sends a formatted reply email to the sender.I'm sure you could do a Google for outlook voting buttons and get directions on how to do it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Friday, April 08, 2011 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** The idea is with one-click on link/button from the email, new entry is created in Remedy. They do not want to open the form then click on the button. LJ - Can you elaborate on email template that includes voting buttons? Is that on Remedy side and works for most email clients? Thanks, Andrew On Wed, Apr 6, 2011 at 9:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** That should work.. If you want something more simple and at the cost of elegance, create a form with two buttons Yes and No that sets values under the scene and submits, and have the notification spawn out of this form, when an entry is created in this form.. So when the user clicks on the web url that can be embedded in the notification email, he can click the yes or no button and modify the entry, and thus submit his approval or disapproval.. The elegant way would be an email template as LJ described below which will take a little more work.. Joe From: LJ LongWing mailto:lj.longw...@gmail.com Sent: Wednesday, April 06, 2011 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation - yes.. But obviously that is not what you mean to ask. I'm guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont mailto:andrewfrem...@gmail.com Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver =ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Hi, i would suggest to create a servlet. With the help of the Remedy Java Api you can create what you want. Cheers Tristan Am 06.04.2011 um 06:53 schrieb Joe Martin D'Souza: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation – yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet? form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME %22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Yes -- check out Kinetic Link -- free/opensource. http://www.kineticdata.com/Products/KineticLink.html -John On Apr 5, 2011, at 9:24 PM, Andrew Fremont wrote: ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Keep reading the manual and you will find out how to set fields on a form in Submit mode using a URL. Then, add a temp field to the form you are trying to Submit to and have an active link fire to Commit the record when the temp field contains a certain value (passed in using the Submit URL). This has been discussed before on the arslist. On Wed, Apr 6, 2011 at 9:16 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Yes -- check out Kinetic Link -- free/opensource. http://www.kineticdata.com/Products/KineticLink.html -John On Apr 5, 2011, at 9:24 PM, Andrew Fremont wrote: ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http:// mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation – yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe *From:* Andrew Fremont andrewfrem...@gmail.com *Sent:* Tuesday, April 05, 2011 9:24 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http:// mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation - yes.. But obviously that is not what you mean to ask. I'm guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont mailto:andrewfrem...@gmail.com Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver =ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
That should work.. If you want something more simple and at the cost of elegance, create a form with two buttons Yes and No that sets values under the scene and submits, and have the notification spawn out of this form, when an entry is created in this form.. So when the user clicks on the web url that can be embedded in the notification email, he can click the yes or no button and modify the entry, and thus submit his approval or disapproval.. The elegant way would be an email template as LJ described below which will take a little more work.. Joe From: LJ LongWing Sent: Wednesday, April 06, 2011 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation – yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Create entry in Remedy via URL
Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http:// mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation – yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
