Developer Studio 7.5 and ARS 7.5
Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Frustrations with Remedy Developer Studio 7.5
At my employer, we are moving towards using Virtual Machines located on a server in our data center for our desktops. I’m piloting that from more of a developer standpoint, and while I have my fair share of complaints about the performance of the VMs and other issues, I have noticed that some of the lag of reading and writing to the AR Server has diminished. It’s odd, because in my virtual machine just using my web browser is really slow, but Developer Studio has gotten a lot faster. I think an alternative that I would have explored if I wasn’t using the VM would be to load up Developer Studio on one of my servers and RDP to the server to develop there. This doesn’t help those on Unix, but if you are in a Windows shop it may help. Also, I use Eclipse for other types of development and find it easier than using Developer Studio, but I think it’s because Developer Studio is meant to retain some of the paradigm of the Admin Tool. Does this mean that BMC eventually wants us all to be Java developers just to customize Remedy? That’s the direction I speculate they may be going in, which also explains why they are trying to make their applications more configurable so you won’t have to develop as much. Their new licensing structure also clearly puts AR System development in the back seat, and focuses almost exclusively on ITSM now. If you convert from the “green” licensing model to the “blue” one, you need to be careful to make sure you don’t lose your licenses to run applications other than the OOtB ones. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Wednesday, March 02, 2011 9:37 PM To: arslist@ARSLIST.ORG Subject: Re: Frustrations with Remedy Developer Studio 7.5 ** I am having the exact same problem with speed, every time i change something, not Save, just change, for example select a field and move it, it goes into a funk! I think the people who wrote the code for Dev Studio have servers installed on their local machines and never bothered to do any testing over the network. I have found so many bugs and problems that it is unreal. if i wrote code like this i would get fired within a week. Shafqat Ayaz From: pritch pri...@ptd.net To: arslist@ARSLIST.ORG Sent: Tue, March 1, 2011 9:51:17 AM Subject: Re: Frustrations with Remedy Developer Studio 7.5 I know y'all probably don't want to hear this, but I don't seem to have the issues that you're mentioning - Dev Studio seems to function just fine. May not be like lightning, but it definitely doesn't take me 15, 30 or even 5 minutes to open update and save (even the more complex forms). On Tue, 1 Mar 2011 07:07:09 -0800, Robert Molenda robert.mole...@gmail.commailto:robert.mole...@gmail.com wrote: The performance issues seem to never have been addressed with ANY of the incarnations of the Admin Tool/Developer Studio - this performance issue has resulted in a tooling requirement for a Terminal Server available within the Data Center of the actual Remedy Server in order to perform routine work. WAN performance has decreased greatly. As you both are stating - a quick fix is no longer quick! - a 5 minute open, update, save can take 15 to 30 minutes easily. I've requested an enhancement many years ago about a offline mode where you extract a def-file, and run the tool against that - perfect for what I call airplane mode where you want to look at code while traveling. Should be easy one would think right..?? After all Panacea has had this offline comparison feature for YEARS... If I had the spare time (which no-one does, and slow tools make any hint of that now impossible) - I would look to re-invent another tool - because the API is sitting there for all of us to use... I know I've written extract to def, update def, reimport def code before for mass updates! Competition brings out the best of class so to say - I wonder if some of the partners like Panacea, RRR, etc might see this as a huge opportunity to enhance their tools / products to suit the needs of the communities. Definitely would not be the FIRST TIME - that is for sure. I could just imagine - taking a Panacea extract of the system, get on the airplane, and start coding. Once I'm to the site a migration package is ready, if any objects I updated were also updated these are flagged so investigation could be made, else - click-whir-coffee-done... [Dang - back to reality :( ] Opportunity knocks - lets see if someone can pickup the ball and run with it!!! Robert Molenda On Mon, Feb 28, 2011 at 3:17 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: I’ve lost mine. This so-called “application” is a HUGE piece of ^%$#% on the best day. Today I am fighting to clean up the dregs of the first Best Practices Conversion Utility run, and I have to edit three things side
Re: Frustrations with Remedy Developer Studio 7.5
I’ve actually begun to like it better than the older AR Admin Tool. Initially I did feel the bite like some of you, as it seemed to be too ‘unfamiliar’ after having worked with a Admin tool like interface for years... But eventually when you learn where some of the controls are and relearn how you do what you used to do in a slightly different way, it gets better.. I do agree though that some of those perspective settings etc are kind of confusing.. I haven’t quite figured it out yet either but then I haven’t RTFM, and preferred to learn it by groping around.. Maybe its time for a little bit of reading to learn the finer points for some of us including me.. Joe PS: Pardon me if this message appears twice, but when I first sent it, I got a reject message saying that the total size of the message was over 1000 lines.. So I truncated some of it.. From: Pierson, Shawn Sent: Thursday, March 03, 2011 9:53 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Frustrations with Remedy Developer Studio 7.5 At my employer, we are moving towards using Virtual Machines located on a server in our data center for our desktops. I’m piloting that from more of a developer standpoint, and while I have my fair share of complaints about the performance of the VMs and other issues, I have noticed that some of the lag of reading and writing to the AR Server has diminished. It’s odd, because in my virtual machine just using my web browser is really slow, but Developer Studio has gotten a lot faster. I think an alternative that I would have explored if I wasn’t using the VM would be to load up Developer Studio on one of my servers and RDP to the server to develop there. This doesn’t help those on Unix, but if you are in a Windows shop it may help. Also, I use Eclipse for other types of development and find it easier than using Developer Studio, but I think it’s because Developer Studio is meant to retain some of the paradigm of the Admin Tool. Does this mean that BMC eventually wants us all to be Java developers just to customize Remedy? That’s the direction I speculate they may be going in, which also explains why they are trying to make their applications more configurable so you won’t have to develop as much. Their new licensing structure also clearly puts AR System development in the back seat, and focuses almost exclusively on ITSM now. If you convert from the “green” licensing model to the “blue” one, you need to be careful to make sure you don’t lose your licenses to run applications other than the OOtB ones. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Wednesday, March 02, 2011 9:37 PM To: arslist@ARSLIST.ORG Subject: Re: Frustrations with Remedy Developer Studio 7.5 ** I am having the exact same problem with speed, every time i change something, not Save, just change, for example select a field and move it, it goes into a funk! I think the people who wrote the code for Dev Studio have servers installed on their local machines and never bothered to do any testing over the network. I have found so many bugs and problems that it is unreal. if i wrote code like this i would get fired within a week. Shafqat Ayaz From: pritch pri...@ptd.net To: arslist@ARSLIST.ORG Sent: Tue, March 1, 2011 9:51:17 AM Subject: Re: Frustrations with Remedy Developer Studio 7.5 I know y'all probably don't want to hear this, but I don't seem to have the issues that you're mentioning - Dev Studio seems to function just fine. May not be like lightning, but it definitely doesn't take me 15, 30 or even 5 minutes to open update and save (even the more complex forms). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Frustrations with Remedy Developer Studio 7.5
I am having the exact same problem with speed, every time i change something, not Save, just change, for example select a field and move it, it goes into a funk! I think the people who wrote the code for Dev Studio have servers installed on their local machines and never bothered to do any testing over the network. I have found so many bugs and problems that it is unreal. if i wrote code like this i would get fired within a week. Shafqat Ayaz From: pritch pri...@ptd.net To: arslist@ARSLIST.ORG Sent: Tue, March 1, 2011 9:51:17 AM Subject: Re: Frustrations with Remedy Developer Studio 7.5 I know y'all probably don't want to hear this, but I don't seem to have the issues that you're mentioning - Dev Studio seems to function just fine. May not be like lightning, but it definitely doesn't take me 15, 30 or even 5 minutes to open update and save (even the more complex forms). On Tue, 1 Mar 2011 07:07:09 -0800, Robert Molenda robert.mole...@gmail.com wrote: The performance issues seem to never have been addressed with ANY of the incarnations of the Admin Tool/Developer Studio - this performance issue has resulted in a tooling requirement for a Terminal Server available within the Data Center of the actual Remedy Server in order to perform routine work. WAN performance has decreased greatly. As you both are stating - a quick fix is no longer quick! - a 5 minute open, update, save can take 15 to 30 minutes easily. I've requested an enhancement many years ago about a offline mode where you extract a def-file, and run the tool against that - perfect for what I call airplane mode where you want to look at code while traveling. Should be easy one would think right..?? After all Panacea has had this offline comparison feature for YEARS... If I had the spare time (which no-one does, and slow tools make any hint of that now impossible) - I would look to re-invent another tool - because the API is sitting there for all of us to use... I know I've written extract to def, update def, reimport def code before for mass updates! Competition brings out the best of class so to say - I wonder if some of the partners like Panacea, RRR, etc might see this as a huge opportunity to enhance their tools / products to suit the needs of the communities. Definitely would not be the FIRST TIME - that is for sure. I could just imagine - taking a Panacea extract of the system, get on the airplane, and start coding. Once I'm to the site a migration package is ready, if any objects I updated were also updated these are flagged so investigation could be made, else - click-whir-coffee-done... [Dang - back to reality :( ] Opportunity knocks - lets see if someone can pickup the ball and run with it!!! Robert Molenda On Mon, Feb 28, 2011 at 3:17 PM, strauss stra...@unt.edu wrote: I’ve lost mine. This so-called “application” is a HUGE piece of ^%$#% on the best day. Today I am fighting to clean up the dregs of the first Best Practices Conversion Utility run, and I have to edit three things side by side; the customized active link prefixed with two * that was active, the interim one that was inactive with one * prefix, and the original, where the BPCU combined the two inactive ones and left the active one hanging. When I open all three they lay over one another by default. There is no VIEW menu where you can select things like Cascade, Tile, Tile Vertically, or Tile Horizontally like MOST decent windowing programs… NOTHING. Support explained that you had to grab the edges of the objects and drag them manually into some sort of side by side array, a HUGE time-waster, and I was doing that earlier today, but now they refuse to be selected by the mouse, so I have to assume that it has gone into some obtuse mode where even manual manipulation of the editor environment is impossible. Resetting the Perspective has no effect. Has anyone figured this one out? NO tool used for production work should be this crude or obtuse. Period. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Halstead *Sent:* Monday, February 14, 2011 4:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Frustrations with Remedy Developer Studio 7.5 ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot
Re: Frustrations with Remedy Developer Studio 7.5
The performance issues seem to never have been addressed with ANY of the incarnations of the Admin Tool/Developer Studio - this performance issue has resulted in a tooling requirement for a Terminal Server available within the Data Center of the actual Remedy Server in order to perform routine work. WAN performance has decreased greatly. As you both are stating - a quick fix is no longer quick! - a 5 minute open, update, save can take 15 to 30 minutes easily. I've requested an enhancement many years ago about a offline mode where you extract a def-file, and run the tool against that - perfect for what I call airplane mode where you want to look at code while traveling. Should be easy one would think right..?? After all Panacea has had this offline comparison feature for YEARS... If I had the spare time (which no-one does, and slow tools make any hint of that now impossible) - I would look to re-invent another tool - because the API is sitting there for all of us to use... I know I've written extract to def, update def, reimport def code before for mass updates! Competition brings out the best of class so to say - I wonder if some of the partners like Panacea, RRR, etc might see this as a huge opportunity to enhance their tools / products to suit the needs of the communities. Definitely would not be the FIRST TIME - that is for sure. I could just imagine - taking a Panacea extract of the system, get on the airplane, and start coding. Once I'm to the site a migration package is ready, if any objects I updated were also updated these are flagged so investigation could be made, else - click-whir-coffee-done... [Dang - back to reality :( ] Opportunity knocks - lets see if someone can pickup the ball and run with it!!! Robert Molenda On Mon, Feb 28, 2011 at 3:17 PM, strauss stra...@unt.edu wrote: I’ve lost mine. This so-called “application” is a HUGE piece of ^%$#% on the best day. Today I am fighting to clean up the dregs of the first Best Practices Conversion Utility run, and I have to edit three things side by side; the customized active link prefixed with two * that was active, the interim one that was inactive with one * prefix, and the original, where the BPCU combined the two inactive ones and left the active one hanging. When I open all three they lay over one another by default. There is no VIEW menu where you can select things like Cascade, Tile, Tile Vertically, or Tile Horizontally like MOST decent windowing programs… NOTHING. Support explained that you had to grab the edges of the objects and drag them manually into some sort of side by side array, a HUGE time-waster, and I was doing that earlier today, but now they refuse to be selected by the mouse, so I have to assume that it has gone into some obtuse mode where even manual manipulation of the editor environment is impossible. Resetting the Perspective has no effect. Has anyone figured this one out? NO tool used for production work should be this crude or obtuse. Period. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Halstead *Sent:* Monday, February 14, 2011 4:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Frustrations with Remedy Developer Studio 7.5 ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot of fields on a form. I'm getting very frustrated with the performance of the Developer Studio.. I wish that the tool cached the objects from the database like the Migrator does and only updates when needed or when the developer forces the refresh. Even have a periodic refresh would be nice.. I wish that the tool wasn't so chatty back to the server. It doesn't make sense that when object reservation is enabled, that the tool would need to go to the server for each field (like it would have changed since I have the form reserved?). Right now I'm pulling my hair out trying to modify a web service operation we have on one of our forms that has 100+ fields. Every time I remove / add a output mapping field, the developer studio does some mass server communication that takes about 30 seconds. To do what exactly, I'm not sure... If I have the web service object reserved, why would it need to go to the server for changes or whatever? I haven't even saved the object yet... why is it talking to the server?? Why can't it just load the entire web
Re: Frustrations with Remedy Developer Studio 7.5
I know y'all probably don't want to hear this, but I don't seem to have the issues that you're mentioning - Dev Studio seems to function just fine. May not be like lightning, but it definitely doesn't take me 15, 30 or even 5 minutes to open update and save (even the more complex forms). On Tue, 1 Mar 2011 07:07:09 -0800, Robert Molenda robert.mole...@gmail.com wrote: The performance issues seem to never have been addressed with ANY of the incarnations of the Admin Tool/Developer Studio - this performance issue has resulted in a tooling requirement for a Terminal Server available within the Data Center of the actual Remedy Server in order to perform routine work. WAN performance has decreased greatly. As you both are stating - a quick fix is no longer quick! - a 5 minute open, update, save can take 15 to 30 minutes easily. I've requested an enhancement many years ago about a offline mode where you extract a def-file, and run the tool against that - perfect for what I call airplane mode where you want to look at code while traveling. Should be easy one would think right..?? After all Panacea has had this offline comparison feature for YEARS... If I had the spare time (which no-one does, and slow tools make any hint of that now impossible) - I would look to re-invent another tool - because the API is sitting there for all of us to use... I know I've written extract to def, update def, reimport def code before for mass updates! Competition brings out the best of class so to say - I wonder if some of the partners like Panacea, RRR, etc might see this as a huge opportunity to enhance their tools / products to suit the needs of the communities. Definitely would not be the FIRST TIME - that is for sure. I could just imagine - taking a Panacea extract of the system, get on the airplane, and start coding. Once I'm to the site a migration package is ready, if any objects I updated were also updated these are flagged so investigation could be made, else - click-whir-coffee-done... [Dang - back to reality :( ] Opportunity knocks - lets see if someone can pickup the ball and run with it!!! Robert Molenda On Mon, Feb 28, 2011 at 3:17 PM, strauss stra...@unt.edu wrote: I’ve lost mine. This so-called “application” is a HUGE piece of ^%$#% on the best day. Today I am fighting to clean up the dregs of the first Best Practices Conversion Utility run, and I have to edit three things side by side; the customized active link prefixed with two * that was active, the interim one that was inactive with one * prefix, and the original, where the BPCU combined the two inactive ones and left the active one hanging. When I open all three they lay over one another by default. There is no VIEW menu where you can select things like Cascade, Tile, Tile Vertically, or Tile Horizontally like MOST decent windowing programs… NOTHING. Support explained that you had to grab the edges of the objects and drag them manually into some sort of side by side array, a HUGE time-waster, and I was doing that earlier today, but now they refuse to be selected by the mouse, so I have to assume that it has gone into some obtuse mode where even manual manipulation of the editor environment is impossible. Resetting the Perspective has no effect. Has anyone figured this one out? NO tool used for production work should be this crude or obtuse. Period. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Halstead *Sent:* Monday, February 14, 2011 4:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Frustrations with Remedy Developer Studio 7.5 ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot of fields on a form. I'm getting very frustrated with the performance of the Developer Studio.. I wish that the tool cached the objects from the database like the Migrator does and only updates when needed or when the developer forces the refresh. Even have a periodic refresh would be nice.. I wish that the tool wasn't so chatty back to the server. It doesn't make sense that when object reservation is enabled, that the tool would need to go to the server for each field (like it would have changed since I have the form reserved?). Right now I'm pulling my hair out trying to modify a web service operation we have on one of our forms
Re: Frustrations with Remedy Developer Studio 7.5
I’ve lost mine. This so-called “application” is a HUGE piece of ^%$#% on the best day. Today I am fighting to clean up the dregs of the first Best Practices Conversion Utility run, and I have to edit three things side by side; the customized active link prefixed with two * that was active, the interim one that was inactive with one * prefix, and the original, where the BPCU combined the two inactive ones and left the active one hanging. When I open all three they lay over one another by default. There is no VIEW menu where you can select things like Cascade, Tile, Tile Vertically, or Tile Horizontally like MOST decent windowing programs… NOTHING. Support explained that you had to grab the edges of the objects and drag them manually into some sort of side by side array, a HUGE time-waster, and I was doing that earlier today, but now they refuse to be selected by the mouse, so I have to assume that it has gone into some obtuse mode where even manual manipulation of the editor environment is impossible. Resetting the Perspective has no effect. Has anyone figured this one out? NO tool used for production work should be this crude or obtuse. Period. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Halstead Sent: Monday, February 14, 2011 4:44 PM To: arslist@ARSLIST.ORG Subject: Frustrations with Remedy Developer Studio 7.5 ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot of fields on a form. I'm getting very frustrated with the performance of the Developer Studio.. I wish that the tool cached the objects from the database like the Migrator does and only updates when needed or when the developer forces the refresh. Even have a periodic refresh would be nice.. I wish that the tool wasn't so chatty back to the server. It doesn't make sense that when object reservation is enabled, that the tool would need to go to the server for each field (like it would have changed since I have the form reserved?). Right now I'm pulling my hair out trying to modify a web service operation we have on one of our forms that has 100+ fields. Every time I remove / add a output mapping field, the developer studio does some mass server communication that takes about 30 seconds. To do what exactly, I'm not sure... If I have the web service object reserved, why would it need to go to the server for changes or whatever? I haven't even saved the object yet... why is it talking to the server?? Why can't it just load the entire web service object and the form it references into a cache so that the user experience is fast and snappy after the initial load? Then when I save the web service, perform the due diligence to ensure the mappings are correct. I have used the knowledge base to look for enhancements and tricks when using the developer studio, but alas it seems no one else suffers from this issue or no one has encountered it / reported it. It would be nice if BMC provided configuration settings that we could pass to the developer studio to configure how we want the tool to act and when we want the tool to communicate to the database or put more options in the preferences to configure the performance of the developer studio. Perhaps something greater than just adjusting the memory that java uses... Perhaps there could be a white paper on database optimizations that would help the developer studio perform better. It would also be nice if while we are waiting for a form or other object to load, that a progress bar is displayed or something that tells us what the tool is doing. Most of my time spent in the developer studio is the white screen as the tool becomes unresponsive during save's or object retrievals from the server.. As a developer, I want to know what the tool is doing so that when I complain to BMC that the performance is slow, I have a point of reference. If I know generally what is going on, maybe I can optimize the database so that the operation is quicker? Who knows! Whats frustrating is that after 1 revision and 7 patches later, I would expect the developer studio to have all the bugs and performance issues ironed out and be fast and snappy... Nope. How do BMC's Remedy developers program in this? Don't they get frustrated with the NullPointerErrors and slow responsiveness? I'm guessing that they just install a remedy server
Frustrations with Remedy Developer Studio 7.5
Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot of fields on a form. I'm getting very frustrated with the performance of the Developer Studio.. I wish that the tool cached the objects from the database like the Migrator does and only updates when needed or when the developer forces the refresh. Even have a periodic refresh would be nice.. I wish that the tool wasn't so chatty back to the server. It doesn't make sense that when object reservation is enabled, that the tool would need to go to the server for each field (like it would have changed since I have the form reserved?). Right now I'm pulling my hair out trying to modify a web service operation we have on one of our forms that has 100+ fields. Every time I remove / add a output mapping field, the developer studio does some mass server communication that takes about 30 seconds. To do what exactly, I'm not sure... If I have the web service object reserved, why would it need to go to the server for changes or whatever? I haven't even saved the object yet... why is it talking to the server?? Why can't it just load the entire web service object and the form it references into a cache so that the user experience is fast and snappy after the initial load? Then when I save the web service, perform the due diligence to ensure the mappings are correct. I have used the knowledge base to look for enhancements and tricks when using the developer studio, but alas it seems no one else suffers from this issue or no one has encountered it / reported it. It would be nice if BMC provided configuration settings that we could pass to the developer studio to configure how we want the tool to act and when we want the tool to communicate to the database or put more options in the preferences to configure the performance of the developer studio. Perhaps something greater than just adjusting the memory that java uses... Perhaps there could be a white paper on database optimizations that would help the developer studio perform better. It would also be nice if while we are waiting for a form or other object to load, that a progress bar is displayed or something that tells us what the tool is doing. Most of my time spent in the developer studio is the white screen as the tool becomes unresponsive during save's or object retrievals from the server.. As a developer, I want to know what the tool is doing so that when I complain to BMC that the performance is slow, I have a point of reference. If I know generally what is going on, maybe I can optimize the database so that the operation is quicker? Who knows! Whats frustrating is that after 1 revision and 7 patches later, I would expect the developer studio to have all the bugs and performance issues ironed out and be fast and snappy... Nope. How do BMC's Remedy developers program in this? Don't they get frustrated with the NullPointerErrors and slow responsiveness? I'm guessing that they just install a remedy server on their local box to avoid the performance issue of the network. I think the development studio is a giant step up from the old Remedy Administrator that we have all used in the past. But now that the tool is main stream, there needs to be some serious work done to make the tool more responsive and optimized when connecting over the network. Again, sorry for the rant, I just needed to vent. -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Bob Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Frustrations with Remedy Developer Studio 7.5
One thing to make sure of is that Developer Cache Mode is turned on. Our app server crashed every time a developer would try to do anything in Dev Tool without dev cache mode on. And since we cannot put the server in Dev Cache mode during Production Hours I have to do after hours “code changes” to change the time on a notification escalation. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Halstead Sent: Monday, February 14, 2011 4:44 PM To: arslist@ARSLIST.ORG Subject: Frustrations with Remedy Developer Studio 7.5 ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot of fields on a form. I'm getting very frustrated with the performance of the Developer Studio.. I wish that the tool cached the objects from the database like the Migrator does and only updates when needed or when the developer forces the refresh. Even have a periodic refresh would be nice.. I wish that the tool wasn't so chatty back to the server. It doesn't make sense that when object reservation is enabled, that the tool would need to go to the server for each field (like it would have changed since I have the form reserved?). Right now I'm pulling my hair out trying to modify a web service operation we have on one of our forms that has 100+ fields. Every time I remove / add a output mapping field, the developer studio does some mass server communication that takes about 30 seconds. To do what exactly, I'm not sure... If I have the web service object reserved, why would it need to go to the server for changes or whatever? I haven't even saved the object yet... why is it talking to the server?? Why can't it just load the entire web service object and the form it references into a cache so that the user experience is fast and snappy after the initial load? Then when I save the web service, perform the due diligence to ensure the mappings are correct. I have used the knowledge base to look for enhancements and tricks when using the developer studio, but alas it seems no one else suffers from this issue or no one has encountered it / reported it. It would be nice if BMC provided configuration settings that we could pass to the developer studio to configure how we want the tool to act and when we want the tool to communicate to the database or put more options in the preferences to configure the performance of the developer studio. Perhaps something greater than just adjusting the memory that java uses... Perhaps there could be a white paper on database optimizations that would help the developer studio perform better. It would also be nice if while we are waiting for a form or other object to load, that a progress bar is displayed or something that tells us what the tool is doing. Most of my time spent in the developer studio is the white screen as the tool becomes unresponsive during save's or object retrievals from the server.. As a developer, I want to know what the tool is doing so that when I complain to BMC that the performance is slow, I have a point of reference. If I know generally what is going on, maybe I can optimize the database so that the operation is quicker? Who knows! Whats frustrating is that after 1 revision and 7 patches later, I would expect the developer studio to have all the bugs and performance issues ironed out and be fast and snappy... Nope. How do BMC's Remedy developers program in this? Don't they get frustrated with the NullPointerErrors and slow responsiveness? I'm guessing that they just install a remedy server on their local box to avoid the performance issue of the network. I think the development studio is a giant step up from the old Remedy Administrator that we have all used in the past. But now that the tool is main stream, there needs to be some serious work done to make the tool more responsive and optimized when connecting over the network. Again, sorry for the rant, I just needed to vent. -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Bob Halstead _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Frustrations with Remedy Developer Studio 7.5
Thanks for replying Tommy. Yea I know about the dev cache mode and we have it enabled on our dev server. Even with the dev cache mode turned on, I just wish the developer studio didn't talk to the server so much and had a cache of it's own. IMO, it should only talk to the server when I'm opening the object and saving the object.. With the exception of modifying table fields I guess ;) On Mon, Feb 14, 2011 at 2:56 PM, Tommy Morris tommy.mor...@radioshack.comwrote: One thing to make sure of is that Developer Cache Mode is turned on. Our app server crashed every time a developer would try to do anything in Dev Tool without dev cache mode on. And since we cannot put the server in Dev Cache mode during Production Hours I have to do after hours “code changes” to change the time on a notification escalation. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Halstead *Sent:* Monday, February 14, 2011 4:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Frustrations with Remedy Developer Studio 7.5 ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot of fields on a form. I'm getting very frustrated with the performance of the Developer Studio.. I wish that the tool cached the objects from the database like the Migrator does and only updates when needed or when the developer forces the refresh. Even have a periodic refresh would be nice.. I wish that the tool wasn't so chatty back to the server. It doesn't make sense that when object reservation is enabled, that the tool would need to go to the server for each field (like it would have changed since I have the form reserved?). Right now I'm pulling my hair out trying to modify a web service operation we have on one of our forms that has 100+ fields. Every time I remove / add a output mapping field, the developer studio does some mass server communication that takes about 30 seconds. To do what exactly, I'm not sure... If I have the web service object reserved, why would it need to go to the server for changes or whatever? I haven't even saved the object yet... why is it talking to the server?? Why can't it just load the entire web service object and the form it references into a cache so that the user experience is fast and snappy after the initial load? Then when I save the web service, perform the due diligence to ensure the mappings are correct. I have used the knowledge base to look for enhancements and tricks when using the developer studio, but alas it seems no one else suffers from this issue or no one has encountered it / reported it. It would be nice if BMC provided configuration settings that we could pass to the developer studio to configure how we want the tool to act and when we want the tool to communicate to the database or put more options in the preferences to configure the performance of the developer studio. Perhaps something greater than just adjusting the memory that java uses... Perhaps there could be a white paper on database optimizations that would help the developer studio perform better. It would also be nice if while we are waiting for a form or other object to load, that a progress bar is displayed or something that tells us what the tool is doing. Most of my time spent in the developer studio is the white screen as the tool becomes unresponsive during save's or object retrievals from the server.. As a developer, I want to know what the tool is doing so that when I complain to BMC that the performance is slow, I have a point of reference. If I know generally what is going on, maybe I can optimize the database so that the operation is quicker? Who knows! Whats frustrating is that after 1 revision and 7 patches later, I would expect the developer studio to have all the bugs and performance issues ironed out and be fast and snappy... Nope. How do BMC's Remedy developers program in this? Don't they get frustrated with the NullPointerErrors and slow responsiveness? I'm guessing that they just install a remedy server on their local box to avoid the performance issue of the network. I think the development studio is a giant step up from the old Remedy Administrator that we have all used in the past. But now that the tool is main stream, there needs to be some serious work done to make the tool more responsive and optimized when connecting over the network. Again, sorry for the rant, I just needed to vent. -- A fool acts, regardless
Re: Frustrations with Remedy Developer Studio 7.5
Bob, I LONG AGO started using the Admin/Dev Studio from a RDP session into my server….it just made sense at the time I started doing it, and still does. My Dev servers are a relatively slow network link away from my VPN location, so any/all interaction with them other than the user tool is excruciating….I don’t know if that’s an option for you….but when doing anything other than ‘light work’, I do it through RDP on the server itself J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Halstead Sent: Monday, February 14, 2011 3:44 PM To: arslist@ARSLIST.ORG Subject: Frustrations with Remedy Developer Studio 7.5 ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot of fields on a form. I'm getting very frustrated with the performance of the Developer Studio.. I wish that the tool cached the objects from the database like the Migrator does and only updates when needed or when the developer forces the refresh. Even have a periodic refresh would be nice.. I wish that the tool wasn't so chatty back to the server. It doesn't make sense that when object reservation is enabled, that the tool would need to go to the server for each field (like it would have changed since I have the form reserved?). Right now I'm pulling my hair out trying to modify a web service operation we have on one of our forms that has 100+ fields. Every time I remove / add a output mapping field, the developer studio does some mass server communication that takes about 30 seconds. To do what exactly, I'm not sure... If I have the web service object reserved, why would it need to go to the server for changes or whatever? I haven't even saved the object yet... why is it talking to the server?? Why can't it just load the entire web service object and the form it references into a cache so that the user experience is fast and snappy after the initial load? Then when I save the web service, perform the due diligence to ensure the mappings are correct. I have used the knowledge base to look for enhancements and tricks when using the developer studio, but alas it seems no one else suffers from this issue or no one has encountered it / reported it. It would be nice if BMC provided configuration settings that we could pass to the developer studio to configure how we want the tool to act and when we want the tool to communicate to the database or put more options in the preferences to configure the performance of the developer studio. Perhaps something greater than just adjusting the memory that java uses... Perhaps there could be a white paper on database optimizations that would help the developer studio perform better. It would also be nice if while we are waiting for a form or other object to load, that a progress bar is displayed or something that tells us what the tool is doing. Most of my time spent in the developer studio is the white screen as the tool becomes unresponsive during save's or object retrievals from the server.. As a developer, I want to know what the tool is doing so that when I complain to BMC that the performance is slow, I have a point of reference. If I know generally what is going on, maybe I can optimize the database so that the operation is quicker? Who knows! Whats frustrating is that after 1 revision and 7 patches later, I would expect the developer studio to have all the bugs and performance issues ironed out and be fast and snappy... Nope. How do BMC's Remedy developers program in this? Don't they get frustrated with the NullPointerErrors and slow responsiveness? I'm guessing that they just install a remedy server on their local box to avoid the performance issue of the network. I think the development studio is a giant step up from the old Remedy Administrator that we have all used in the past. But now that the tool is main stream, there needs to be some serious work done to make the tool more responsive and optimized when connecting over the network. Again, sorry for the rant, I just needed to vent. -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Bob Halstead _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
Re: Frustrations with Remedy Developer Studio 7.5
Bob, Have you tried DS 7.6.xx? Many of the DS operations were move from the Admin thread to a List thread starting with DS 7.6.03. DS now only takes an Admin thread if it needs it (typically saving). DS 7.6.03 has a number of improvements. I talked to the DS lead quite a while at WWRUG10 (and WWRUG09 for that matter) and verified that it is safe to use a 7.6.03 DS with an AR 7.5 system. If DS sees it is connected to a AR 7.5 server it will not give you the options that are not valid for AR 7.5. There are some features that are DS specific such as the way threads are used as well as a cool new Open In Browser function that are not dependent on the AR Server version. Regarding caching I have noticed there seems to be some caching done. If I try to open a object that is reserved by somebody else I need to refresh the list of objects (after asking them to release it) before DS shows it is available and I can reserve it. While I have noticed some occasional delays and crashes (not nearly as often with 7.6.03) our system is by no means painful do dev work on. The Admin Tool also had it issues with delays when loading objects too. Admittedly I am about 300 feet from our the servers. One thing I have noticed, and I am not sure if this is related to chattiness with the server or DS is just better aware of the changes you are making and objects you already have open, is that I can modify one object (say add a field to a form) and a workflow object (AL/Filter) that I already have open is aware of the new field without having to close the workflow object. I find this to be a nice improvement over the Admin Tool. I understand completely a dev tool that is constantly making you wait is extremely frustrating and makes it just about impossible to work with. I am just wondering if the problem is really DS or something else about the environment? Have you run a sniffer between your machine and the server? Do you know that the issue is a chattiness issue? If you cannot run a sniffer a server side API log should also show chatty behavior. Are you on the same network as your Remedy server, within fairly close physical proximity? Or are you working over global network and/or over a VPN? Jason On Mon, Feb 14, 2011 at 2:44 PM, Robert Halstead badbee...@gmail.comwrote: ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot of fields on a form. I'm getting very frustrated with the performance of the Developer Studio.. I wish that the tool cached the objects from the database like the Migrator does and only updates when needed or when the developer forces the refresh. Even have a periodic refresh would be nice.. I wish that the tool wasn't so chatty back to the server. It doesn't make sense that when object reservation is enabled, that the tool would need to go to the server for each field (like it would have changed since I have the form reserved?). Right now I'm pulling my hair out trying to modify a web service operation we have on one of our forms that has 100+ fields. Every time I remove / add a output mapping field, the developer studio does some mass server communication that takes about 30 seconds. To do what exactly, I'm not sure... If I have the web service object reserved, why would it need to go to the server for changes or whatever? I haven't even saved the object yet... why is it talking to the server?? Why can't it just load the entire web service object and the form it references into a cache so that the user experience is fast and snappy after the initial load? Then when I save the web service, perform the due diligence to ensure the mappings are correct. I have used the knowledge base to look for enhancements and tricks when using the developer studio, but alas it seems no one else suffers from this issue or no one has encountered it / reported it. It would be nice if BMC provided configuration settings that we could pass to the developer studio to configure how we want the tool to act and when we want the tool to communicate to the database or put more options in the preferences to configure the performance of the developer studio. Perhaps something greater than just adjusting the memory that java uses... Perhaps there could be a white paper on database optimizations that would help the developer studio perform better. It would also be nice if while we are waiting for a form or other object to load, that a progress bar is displayed or something that tells us what the tool is doing. Most of my time spent
Re: Frustrations with Remedy Developer Studio 7.5
Thank you for the replies guys. A RDP is not possible as our server is on a unix machine. I admit that I am going through a VPN connection over cable most of the time, but even when I am in the office the dev studio is unchanged in performance. Thanks for the feedback Jason. I will download and try DS 7.6.03 and see if my experiences improve with that version *fingers crossed*. Our remedy servers are on a different subnet than our work stations (as I would assume most companies are) and don't expect that to be so much the problem as it's all inside our network. I do realize i'm on a VPN connection however and do expect some delay, but what I have been experiencing seems to be excessive. I have tailed the arsql log during my sessions using the 7.5 developer and can say that many sql commands are sent to the database per operation in the dev studio, which I expect for saves and refreshes, but again with only displaying field properties or adding an operation to an active link, why is it talking to the server? I would think it would have more cached about the server on initial connect. I have thought about going through the arsql logs, and one at a time, make sure the proper indexes are being used or if we can add additional indexes to the SQL commands as a last resort. Thanks again for the feedback guys, you have relieved a very frustrating developer. On Mon, Feb 14, 2011 at 3:28 PM, Jason Miller jason.mil...@gmail.comwrote: ** Bob, Have you tried DS 7.6.xx? Many of the DS operations were move from the Admin thread to a List thread starting with DS 7.6.03. DS now only takes an Admin thread if it needs it (typically saving). DS 7.6.03 has a number of improvements. I talked to the DS lead quite a while at WWRUG10 (and WWRUG09 for that matter) and verified that it is safe to use a 7.6.03 DS with an AR 7.5 system. If DS sees it is connected to a AR 7.5 server it will not give you the options that are not valid for AR 7.5. There are some features that are DS specific such as the way threads are used as well as a cool new Open In Browser function that are not dependent on the AR Server version. Regarding caching I have noticed there seems to be some caching done. If I try to open a object that is reserved by somebody else I need to refresh the list of objects (after asking them to release it) before DS shows it is available and I can reserve it. While I have noticed some occasional delays and crashes (not nearly as often with 7.6.03) our system is by no means painful do dev work on. The Admin Tool also had it issues with delays when loading objects too. Admittedly I am about 300 feet from our the servers. One thing I have noticed, and I am not sure if this is related to chattiness with the server or DS is just better aware of the changes you are making and objects you already have open, is that I can modify one object (say add a field to a form) and a workflow object (AL/Filter) that I already have open is aware of the new field without having to close the workflow object. I find this to be a nice improvement over the Admin Tool. I understand completely a dev tool that is constantly making you wait is extremely frustrating and makes it just about impossible to work with. I am just wondering if the problem is really DS or something else about the environment? Have you run a sniffer between your machine and the server? Do you know that the issue is a chattiness issue? If you cannot run a sniffer a server side API log should also show chatty behavior. Are you on the same network as your Remedy server, within fairly close physical proximity? Or are you working over global network and/or over a VPN? Jason On Mon, Feb 14, 2011 at 2:44 PM, Robert Halstead badbee...@gmail.comwrote: ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience as the tool communicates to server for every single action. Selecting a field on a form, talk to the server to get properties. Selecting multiple fields, talk to the server to get all properties. Select a field in a web service definition... The latter will take quite a bit of time if you have a lot of fields on a form. I'm getting very frustrated with the performance of the Developer Studio.. I wish that the tool cached the objects from the database like the Migrator does and only updates when needed or when the developer forces the refresh. Even have a periodic refresh would be nice.. I wish that the tool wasn't so chatty back to the server. It doesn't make sense that when object reservation is enabled, that the tool would need to go to the server for each field (like it would have changed since I have the form reserved?). Right now I'm pulling my hair out trying to modify a web service operation we have on one of our forms that has 100+ fields. Every time I remove
Re: Frustrations with Remedy Developer Studio 7.5
Quoting you: I have tailed the arsql log during my sessions using the 7.5 developer and can say that many sql commands are sent to the database per operation in the dev studio, which I expect for saves and refreshes, but again with only displaying field properties or adding an operation to an active link, why is it talking to the server? I would think it would have more cached about the server on initial connect. I wanted to make sure that you knew that all definitions are stored in the database, not just ticket data. That means all field properties, workflow properties, forms, everything. That is why it makes so many calls to the DB. Everytime you want to look at a field, it needs to get the data from the DB. Now imagin anything with a qualification such as a table field, it needs to pull data for multiple objects, forms and their fields, and then decode an internal string into a readable string. Always lots of DB activity. Les Ganton Thank you for the replies guys. A RDP is not possible as our server is on a unix machine. I admit that I am going through a VPN connection over cable most of the time, but even when I am in the office the dev studio is unchanged in performance. Thanks for the feedback Jason. I will download and try DS 7.6.03 and see if my experiences improve with that version *fingers crossed*. Our remedy servers are on a different subnet than our work stations (as I would assume most companies are) and don't expect that to be so much the problem as it's all inside our network. I do realize i'm on a VPN connection however and do expect some delay, but what I have been experiencing seems to be excessive. I have tailed the arsql log during my sessions using the 7.5 developer and can say that many sql commands are sent to the database per operation in the dev studio, which I expect for saves and refreshes, but again with only displaying field properties or adding an operation to an active link, why is it talking to the server? I would think it would have more cached about the server on initial connect. I have thought about going through the arsql logs, and one at a time, make sure the proper indexes are being used or if we can add additional indexes to the SQL commands as a last resort. Thanks again for the feedback guys, you have relieved a very frustrating developer. On Mon, Feb 14, 2011 at 3:28 PM, Jason Miller jason.mil...@gmail.comwrote: ** Bob, Have you tried DS 7.6.xx? Many of the DS operations were move from the Admin thread to a List thread starting with DS 7.6.03. DS now only takes an Admin thread if it needs it (typically saving). DS 7.6.03 has a number of improvements. I talked to the DS lead quite a while at WWRUG10 (and WWRUG09 for that matter) and verified that it is safe to use a 7.6.03 DS with an AR 7.5 system. If DS sees it is connected to a AR 7.5 server it will not give you the options that are not valid for AR 7.5. There are some features that are DS specific such as the way threads are used as well as a cool new Open In Browser function that are not dependent on the AR Server version. Regarding caching I have noticed there seems to be some caching done. If I try to open a object that is reserved by somebody else I need to refresh the list of objects (after asking them to release it) before DS shows it is available and I can reserve it. While I have noticed some occasional delays and crashes (not nearly as often with 7.6.03) our system is by no means painful do dev work on. The Admin Tool also had it issues with delays when loading objects too. Admittedly I am about 300 feet from our the servers. One thing I have noticed, and I am not sure if this is related to chattiness with the server or DS is just better aware of the changes you are making and objects you already have open, is that I can modify one object (say add a field to a form) and a workflow object (AL/Filter) that I already have open is aware of the new field without having to close the workflow object. I find this to be a nice improvement over the Admin Tool. I understand completely a dev tool that is constantly making you wait is extremely frustrating and makes it just about impossible to work with. I am just wondering if the problem is really DS or something else about the environment? Have you run a sniffer between your machine and the server? Do you know that the issue is a chattiness issue? If you cannot run a sniffer a server side API log should also show chatty behavior. Are you on the same network as your Remedy server, within fairly close physical proximity? Or are you working over global network and/or over a VPN? Jason On Mon, Feb 14, 2011 at 2:44 PM, Robert Halstead badbee...@gmail.comwrote: ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience
Re: Frustrations with Remedy Developer Studio 7.5
Thanks for the info! I have never combed through a log of DS activity (probably because I don't notice any problems 8-). Is it possible to RDP a Windows machine that is inside of the network? When I am not in the office the only way to work is remoting the PC at my desk in the office (although I realize that is not a option for everybody). Like LJ, I gave up long ago on trying to use the Admin Tool over VPN (although I did use DS over my RAPhttp://www.arubanetworks.com/products/access-points/rap-2wg.phpconnection the other day and it worked pretty well). I stopped doing it not only because of the delays but also so whatever operation I was doing would not be interrupted by a dropped connection. Too many times the connection would drop while I was saving an object or doing an import. With RDP you just connect back up and continue where you left off. Let us know how it goes. Jason On Mon, Feb 14, 2011 at 4:32 PM, Robert Halstead badbee...@gmail.comwrote: ** Thank you for the replies guys. A RDP is not possible as our server is on a unix machine. I admit that I am going through a VPN connection over cable most of the time, but even when I am in the office the dev studio is unchanged in performance. Thanks for the feedback Jason. I will download and try DS 7.6.03 and see if my experiences improve with that version *fingers crossed*. Our remedy servers are on a different subnet than our work stations (as I would assume most companies are) and don't expect that to be so much the problem as it's all inside our network. I do realize i'm on a VPN connection however and do expect some delay, but what I have been experiencing seems to be excessive. I have tailed the arsql log during my sessions using the 7.5 developer and can say that many sql commands are sent to the database per operation in the dev studio, which I expect for saves and refreshes, but again with only displaying field properties or adding an operation to an active link, why is it talking to the server? I would think it would have more cached about the server on initial connect. I have thought about going through the arsql logs, and one at a time, make sure the proper indexes are being used or if we can add additional indexes to the SQL commands as a last resort. Thanks again for the feedback guys, you have relieved a very frustrating developer. On Mon, Feb 14, 2011 at 3:28 PM, Jason Miller jason.mil...@gmail.comwrote: ** Bob, Have you tried DS 7.6.xx? Many of the DS operations were move from the Admin thread to a List thread starting with DS 7.6.03. DS now only takes an Admin thread if it needs it (typically saving). DS 7.6.03 has a number of improvements. I talked to the DS lead quite a while at WWRUG10 (and WWRUG09 for that matter) and verified that it is safe to use a 7.6.03 DS with an AR 7.5 system. If DS sees it is connected to a AR 7.5 server it will not give you the options that are not valid for AR 7.5. There are some features that are DS specific such as the way threads are used as well as a cool new Open In Browser function that are not dependent on the AR Server version. Regarding caching I have noticed there seems to be some caching done. If I try to open a object that is reserved by somebody else I need to refresh the list of objects (after asking them to release it) before DS shows it is available and I can reserve it. While I have noticed some occasional delays and crashes (not nearly as often with 7.6.03) our system is by no means painful do dev work on. The Admin Tool also had it issues with delays when loading objects too. Admittedly I am about 300 feet from our the servers. One thing I have noticed, and I am not sure if this is related to chattiness with the server or DS is just better aware of the changes you are making and objects you already have open, is that I can modify one object (say add a field to a form) and a workflow object (AL/Filter) that I already have open is aware of the new field without having to close the workflow object. I find this to be a nice improvement over the Admin Tool. I understand completely a dev tool that is constantly making you wait is extremely frustrating and makes it just about impossible to work with. I am just wondering if the problem is really DS or something else about the environment? Have you run a sniffer between your machine and the server? Do you know that the issue is a chattiness issue? If you cannot run a sniffer a server side API log should also show chatty behavior. Are you on the same network as your Remedy server, within fairly close physical proximity? Or are you working over global network and/or over a VPN? Jason On Mon, Feb 14, 2011 at 2:44 PM, Robert Halstead badbee...@gmail.comwrote: ** Forgive me as this is more of a rant. My patience for Remedy Developer Studio 7.5 is growing thin. I find that performing the most insignificant tasks become a test in patience
Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
Hi Folks ... Environment: Windows Server 2003 MSSQL Database 2005 BMC ARS 7.5.0 Patch 2 We are currently working with a number of forms in the Developer Studio. We have found that forms with 330 fields or more cannot be rendered properly in the Developer Studio after being modified. This means that only parts of the forms can be seen or none of the form detail can be seen. We have rolled back the Studio to the original unpatched version - only to find that we get the same results. The only time we can see these forms completely is when we use the 7.1 Administrator Tool. In the user tool (WUT) and the Mid-tier - these forms appear as they normally should... Anyone else experiencing the same difficulties? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
Thanks Joe - let me give that a try. On Jul 13, 10:55 am, Joe DeSouza joe_rem...@yahoo.com wrote: Elry, Have you tried allocating more memory to java? Joe From: Elry elryal...@gmail.com To: arsl...@arslist.org Sent: Monday, July 13, 2009 7:51:53 AM Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load Hi Folks ... Environment: Windows Server 2003 MSSQL Database 2005 BMC ARS 7.5.0 Patch 2 We are currently working with a number of forms in the Developer Studio. We have found that forms with 330 fields or more cannot be rendered properly in the Developer Studio after being modified. This means that only parts of the forms can be seen or none of the form detail can be seen. We have rolled back the Studio to the original unpatched version - only to find that we get the same results. The only time we can see these forms completely is when we use the 7.1 Administrator Tool. In the user tool (WUT) and the Mid-tier - these forms appear as they normally should... Anyone else experiencing the same difficulties? ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
No problem. Also make sure you have a reasonable amount of free available memory on your client. Turning off applications or services that aren't being used at the time of using the Dev studio may also be a good idea. Joe From: Elry elryal...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 11:08:34 AM Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load Thanks Joe - let me give that a try. On Jul 13, 10:55 am, Joe DeSouza joe_rem...@yahoo.com wrote: Elry, Have you tried allocating more memory to java? Joe From: Elry elryal...@gmail.com To: arsl...@arslist.org Sent: Monday, July 13, 2009 7:51:53 AM Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load Hi Folks ... Environment: Windows Server 2003 MSSQL Database 2005 BMC ARS 7.5.0 Patch 2 We are currently working with a number of forms in the Developer Studio. We have found that forms with 330 fields or more cannot be rendered properly in the Developer Studio after being modified. This means that only parts of the forms can be seen or none of the form detail can be seen. We have rolled back the Studio to the original unpatched version - only to find that we get the same results. The only time we can see these forms completely is when we use the 7.1 Administrator Tool. In the user tool (WUT) and the Mid-tier - these forms appear as they normally should... Anyone else experiencing the same difficulties? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
Hey Joe... Made the following changes: Memory Pool = 512 MB Maximum Memory Pool = 1024 MB Thread Stack Size = 3000KB We did not see any change in behavior, but we did notice the following: 1) We noticed the problem when we disabled a group of 8 buttons that had a 24X24 embedded JPEG image. 2) When the buttons are enabled - the behavior stops. 3) We deleted these buttons and recreated them from scratch using the same field IDs. 4) The forms now behave accordingly. The log files did not show anything, but the Dev Studio Configuration Log files shows: 1) Save Failures. 2) java.lang.IllegalArgumentException: Argument not valid. 3) Errors include SWT.error:3761, SWT.error:3766, SWT.error:3795 Looks like a BUG! On Jul 13, 11:52 am, Joe DeSouza joe_rem...@yahoo.com wrote: No problem. Also make sure you have a reasonable amount of free available memory on your client. Turning off applications or services that aren't being used at the time of using the Dev studio may also be a good idea. JoeP From: Elry elryal...@gmail.com To: arsl...@arslist.org Sent: Monday, July 13, 2009 11:08:34 AM Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load Thanks Joe - let me give that a try. On Jul 13, 10:55 am, Joe DeSouza joe_rem...@yahoo.com wrote: Elry, Have you tried allocating more memory to java? Joe From: Elry elryal...@gmail.com To: arsl...@arslist.org Sent: Monday, July 13, 2009 7:51:53 AM Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load Hi Folks ... Environment: Windows Server 2003 MSSQL Database 2005 BMC ARS 7.5.0 Patch 2 We are currently working with a number of forms in the Developer Studio. We have found that forms with 330 fields or more cannot be rendered properly in the Developer Studio after being modified. This means that only parts of the forms can be seen or none of the form detail can be seen. We have rolled back the Studio to the original unpatched version - only to find that we get the same results. The only time we can see these forms completely is when we use the 7.1 Administrator Tool. In the user tool (WUT) and the Mid-tier - these forms appear as they normally should... Anyone else experiencing the same difficulties? ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
Could well be a bug.. The tool does look like it needs some work done on it before it may be ironed out of some of the problems. Problems I have faced with even the latest drop of the tool were fortunately more superficial in nature so far, but then again I haven't had the chance to do a lot of development work using it as yet. Joe From: Elry elryal...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 2:14:11 PM Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load Windows Server 2003 MSSQL Database 2005 BMC ARS 7.5.0 Patch 2 We are currently working with a number of forms in the Developer Studio. We have found that forms with 330 fields or more cannot be rendered properly in the Developer Studio after being modified. This means that only parts of the forms can be seen or none of the form detail can be seen. We have rolled back the Studio to the original unpatched version - only to find that we get the same results. The only time we can see these forms completely is when we use the 7.1 Administrator Tool. In the user tool (WUT) and the Mid-tier - these forms appear as they normally should... Anyone else experiencing the same difficulties? Hey Joe... Made the following changes: Memory Pool = 512 MB Maximum Memory Pool = 1024 MB Thread Stack Size = 3000KB We did not see any change in behavior, but we did notice the following: 1) We noticed the problem when we disabled a group of 8 buttons that had a 24X24 embedded JPEG image. 2) When the buttons are enabled - the behavior stops. 3) We deleted these buttons and recreated them from scratch using the same field IDs. 4) The forms now behave accordingly. The log files did not show anything, but the Dev Studio Configuration Log files shows: 1) Save Failures. 2) java.lang.IllegalArgumentException: Argument not valid. 3) Errors include SWT.error:3761, SWT.error:3766, SWT.error:3795 Looks like a BUG! On Jul 13, 11:52 am, Joe DeSouza joe_rem...@yahoo.com wrote: No problem. Also make sure you have a reasonable amount of free available memory on your client. Turning off applications or services that aren't being used at the time of using the Dev studio may also be a good idea. JoeP From: Elry elryal...@gmail.com To: arsl...@arslist.org Sent: Monday, July 13, 2009 11:08:34 AM Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load Thanks Joe - let me give that a try. On Jul 13, 10:55 am, Joe DeSouza joe_rem...@yahoo.com wrote: Elry, Have you tried allocating more memory to java? Joe From: Elry elryal...@gmail.com To: arsl...@arslist.org Sent: Monday, July 13, 2009 7:51:53 AM Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load Hi Folks ... Environment: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Developer Studio 7.5 - Layout Question
When designing a form or cleaning one up, I used to use a grid of 5x11 and Align to Grid: Value Left. When I try to arrange fields in Developer Studio it appears as though the Align to Grid feature only works horizontally. Vertically I seem to be able to place the field anywhere. Does anyone have any ideas on this? Should I be using a different method for form layout now? Thanks, Trevor. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5 - Layout Question
Trevor, Developer Studio introduced enhanced functionality when dealing with the vertical alignment of fields to a grid. In Developer Studio, the developer can choose to align fields on their top or bottom edge, or not to use vertical alignment at all. From your description of the behaviour below it sounds like you have vertical aligment switched off. To switch it on, go to Layout-Align To Grid and make sure that either Top or Bottom is checked. Switching on Top would give you the same behaviour as the Windows Admin Tool, which did not have this capability and thus always used Top alignment. Calman This is an enhancement over the Windows Admin Tool functionality, and might explain Trevor Keppel-Jones wrote: When designing a form or cleaning one up, I used to use a grid of 5x11 and Align to Grid: Value Left. When I try to arrange fields in Developer Studio it appears as though the Align to Grid feature only works horizontally. Vertically I seem to be able to place the field anywhere. Does anyone have any ideas on this? Should I be using a different method for form layout now? Thanks, Trevor. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5
Hi, There was a bug in the Developer Studio that prevented the opening of the Permissions Editor dialog. The defect # is SW00317917. This has since been fixed and ported to the 7.5 patch code base. Please contact support with the above defect number to get the status update. The reason why it did not bring up the permission editor dialog is that there may be a group or groups on your Group form where there is no data (NULL) for the Group Category field (Field ID 120). If you can find those groups and fix the value, the dialog will start showing up. Thanks Suresh Mohan Developer Studio Team From: Rakshit Bhandary [mailto:rbhand...@gmail.com] Sent: Wednesday, January 28, 2009 2:43 AM Subject: Developer Studio 7.5 ** Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Developer Studio 7.5
Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5
Hi Rakshit, It works fine. In the property column, when you click on the Permissions' expand button, two lines appears, Permissions and Allow any user to submit. If you click on Permissions in the value column, the permission's dialog box will appear, and you will be able to manage them. Sergio Tomillero rakshit bhandary wrote: Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Developer-Studio-7.5-tp21703443p21707087.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5
Sergio, Its not opening up any dialog box for me.. :( Rasmin, You can download it from BMC site if you have a support ID with them. This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. Regards, Rakshit On Thu, Jan 29, 2009 at 6:06 AM, Rasmin Arbai rar...@gmail.com wrote: Rakshit, Can you tell me where I can download the DS 7.5? Thanks *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rakshit Bhandary *Sent:* Wednesday, January 28, 2009 5:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Developer Studio 7.5 ** Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5
This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. That is not a correct statement. Developer Studio is part of AR System 7.5.00 which is Generally Available (GA) and is definitely no longer in beta. You can't get just Developer Studio, as it is not a standalone product. However, as per the compatibility matrix, BMC recommends that all developers against a single AR system use the same version of Admin Tool or Dev Studio. Thus, it's probably a better idea to continue using the Admin Tool that comes with AR System 7.0.01 against an AR System 7.0.01 production server - and not switch back and forth between Admin Tool and Dev Studio. BMC expects that Dev Studio will be backwards compatible against AR System 7.0.01 and 7.1.00 - but of course, it was designed primarily for use with AR System 7.5.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Rakshit Bhandary Sent: Wed 1/28/2009 9:18 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio 7.5 ** Sergio, Its not opening up any dialog box for me.. :( Rasmin, You can download it from BMC site if you have a support ID with them. This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. Regards, Rakshit On Thu, Jan 29, 2009 at 6:06 AM, Rasmin Arbai rar...@gmail.com wrote: Rakshit, Can you tell me where I can download the DS 7.5? Thanks From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rakshit Bhandary Sent: Wednesday, January 28, 2009 5:43 AM To: arslist@ARSLIST.ORG Subject: Developer Studio 7.5 ** Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5
My Bad.. On Thu, Jan 29, 2009 at 11:56 AM, Easter, David david_eas...@bmc.comwrote: This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. That is not a correct statement. Developer Studio is part of AR System 7.5.00 which is Generally Available (GA) and is definitely no longer in beta. You can't get just Developer Studio, as it is not a standalone product. However, as per the compatibility matrix, BMC recommends that all developers against a single AR system use the same version of Admin Tool or Dev Studio. Thus, it's probably a better idea to continue using the Admin Tool that comes with AR System 7.0.01 against an AR System 7.0.01 production server - and not switch back and forth between Admin Tool and Dev Studio. BMC expects that Dev Studio will be backwards compatible against AR System 7.0.01 and 7.1.00 - but of course, it was designed primarily for use with AR System 7.5.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Rakshit Bhandary Sent: Wed 1/28/2009 9:18 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio 7.5 ** Sergio, Its not opening up any dialog box for me.. :( Rasmin, You can download it from BMC site if you have a support ID with them. This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. Regards, Rakshit On Thu, Jan 29, 2009 at 6:06 AM, Rasmin Arbai rar...@gmail.com wrote: Rakshit, Can you tell me where I can download the DS 7.5? Thanks From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Rakshit Bhandary Sent: Wednesday, January 28, 2009 5:43 AM To: arslist@ARSLIST.ORG Subject: Developer Studio 7.5 ** Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
