Email - Different FROM Address
We have a new requirement that certain emails sent by Remedy need to have a different FROM address - the person who just modified the ticket. At first I planned on using multiple mailboxes, one for each person that has a record in the User form. But the ARS Email Engine evidently does not work with multiple records that have the same SMTP server. Excerpt from KM-00012163 dated Mar 23, 2003: Unfortunately, the AR Email Engine, by design, will disable duplicate outgoing mailboxes to same SMTP server The workaround to use multiple outgoing mailboxes is 1. to specify a different SMTP login ID; and/or 2. to use an aliase to specify the SMTP server name (eg. host name, FQDN, IP address) This is a bigger shocker than my large 7-11 coffee I am presently enjoying. Is there a workaround for this? This seems like an strange limitation. I suppose I could dynamically update the Hosts file on the server to create the aliases - one entry for each user in the User form, ie. Demo 10.10.10.10, sheider 10.10.10.10, superdave 10.10.10.10, etc. This approach is messy but if it's the only way then it could be done. Would MAPI be a better choice? TIA ARS 6.3 Windows Server 2003 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email - Different FROM Address
Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: We have a new requirement that certain emails sent by Remedy need to have a different FROM address - the person who just modified the ticket. At first I planned on using multiple mailboxes, one for each person that has a record in the User form. But the ARS Email Engine evidently does not work with multiple records that have the same SMTP server. Excerpt from KM-00012163 dated Mar 23, 2003: Unfortunately, the AR Email Engine, by design, will disable duplicate outgoing mailboxes to same SMTP server The workaround to use multiple outgoing mailboxes is 1. to specify a different SMTP login ID; and/or 2. to use an aliase to specify the SMTP server name (eg. host name, FQDN, IP address) This is a bigger shocker than my large 7-11 coffee I am presently enjoying. Is there a workaround for this? This seems like an strange limitation. I suppose I could dynamically update the Hosts file on the server to create the aliases - one entry for each user in the User form, ie. Demo 10.10.10.10, sheider 10.10.10.10, superdave 10.10.10.10, etc. This approach is messy but if it's the only way then it could be done. Would MAPI be a better choice? TIA ARS 6.3 Windows Server 2003 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email - Different FROM Address
Raido, Yes, but I believe this has to map to an entry in the 'AR System Email Mailbox Configuration' form - to know how to send out the message. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, November 03, 2006 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: We have a new requirement that certain emails sent by Remedy need to have a different FROM address - the person who just modified the ticket. At first I planned on using multiple mailboxes, one for each person that has a record in the User form. But the ARS Email Engine evidently does not work with multiple records that have the same SMTP server. Excerpt from KM-00012163 dated Mar 23, 2003: Unfortunately, the AR Email Engine, by design, will disable duplicate outgoing mailboxes to same SMTP server The workaround to use multiple outgoing mailboxes is 1. to specify a different SMTP login ID; and/or 2. to use an aliase to specify the SMTP server name (eg. host name, FQDN, IP address) This is a bigger shocker than my large 7-11 coffee I am presently enjoying. Is there a workaround for this? This seems like an strange limitation. I suppose I could dynamically update the Hosts file on the server to create the aliases - one entry for each user in the User form, ie. Demo 10.10.10.10, sheider 10.10.10.10, superdave 10.10.10.10, etc. This approach is messy but if it's the only way then it could be done. Would MAPI be a better choice? TIA ARS 6.3 Windows Server 2003 Stephen __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email - Different FROM Address (U)
UNCLASSIFIED Does your Remedy mailbox user profile have permission to Send As for your Remedy Support staff? If so, your configured Remedy mailbox can send a message with the Sender, the tech's SMTP address and the recipient , the requester's SMTP address It is not quite that simple but the workflow is dependent on you using MAPI to send mail and the profile's Exchange/AD permissions. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, November 03, 2006 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Raido, Yes, but I believe this has to map to an entry in the 'AR System Email Mailbox Configuration' form - to know how to send out the message. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, November 03, 2006 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: We have a new requirement that certain emails sent by Remedy need to have a different FROM address - the person who just modified the ticket. At first I planned on using multiple mailboxes, one for each person that has a record in the User form. But the ARS Email Engine evidently does not work with multiple records that have the same SMTP server. Excerpt from KM-00012163 dated Mar 23, 2003: Unfortunately, the AR Email Engine, by design, will disable duplicate outgoing mailboxes to same SMTP server The workaround to use multiple outgoing mailboxes is 1. to specify a different SMTP login ID; and/or 2. to use an aliase to specify the SMTP server name (eg. host name, FQDN, IP address) This is a bigger shocker than my large 7-11 coffee I am presently enjoying. Is there a workaround for this? This seems like an strange limitation. I suppose I could dynamically update the Hosts file on the server to create the aliases - one entry for each user in the User form, ie. Demo 10.10.10.10, sheider 10.10.10.10, superdave 10.10.10.10, etc. This approach is messy but if it's the only way then it could be done. Would MAPI be a better choice? TIA ARS 6.3 Windows Server 2003 Stephen __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email - Different FROM Address
I don't think it does.. I have specified a from and reply-to address in several filters/escalations, all works as expected. Raido Heider, Stephen wrote: Raido, Yes, but I believe this has to map to an entry in the 'AR System Email Mailbox Configuration' form - to know how to send out the message. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, November 03, 2006 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: We have a new requirement that certain emails sent by Remedy need to have a different FROM address - the person who just modified the ticket. At first I planned on using multiple mailboxes, one for each person that has a record in the User form. But the ARS Email Engine evidently does not work with multiple records that have the same SMTP server. Excerpt from KM-00012163 dated Mar 23, 2003: Unfortunately, the AR Email Engine, by design, will disable duplicate outgoing mailboxes to same SMTP server The workaround to use multiple outgoing mailboxes is 1. to specify a different SMTP login ID; and/or 2. to use an aliase to specify the SMTP server name (eg. host name, FQDN, IP address) This is a bigger shocker than my large 7-11 coffee I am presently enjoying. Is there a workaround for this? This seems like an strange limitation. I suppose I could dynamically update the Hosts file on the server to create the aliases - one entry for each user in the User form, ie. Demo 10.10.10.10, sheider 10.10.10.10, superdave 10.10.10.10, etc. This approach is messy but if it's the only way then it could be done. Would MAPI be a better choice? TIA ARS 6.3 Windows Server 2003 Stephen __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email - Different FROM Address
Stephen, This limitation is very easy to pass over. You just have to disable filter named AR System Email Mailbox Configuration Check Duplicates. And then of course change your configuration parameter: Email-Import-Form-By-Default: F Kind Regards Maciek | -Original Message- | From: Action Request System discussion list(ARSList) | [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen | (...) | At first I planned on using multiple mailboxes, one for each | person that has a record in the User form. But the ARS Email | Engine evidently does not work with multiple records that | have the same SMTP server. | | Excerpt from KM-00012163 dated Mar 23, 2003: | Unfortunately, the AR Email Engine, by design, will disable | duplicate | outgoing mailboxes to same SMTP server | | The workaround to use multiple outgoing mailboxes is 1. to | specify a different SMTP login ID; and/or 2. to use an | aliase to specify the SMTP server name (eg. host name, FQDN, | IP address) | (...) | | Stephen | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email - Different FROM Address (U)
Sandra, I am looking through the documentation, but haven't found the info to Send As an email. What workflow changes are needed to dynamically change the FROM address using MAPI with the Send As command? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Friday, November 03, 2006 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address (U) UNCLASSIFIED Does your Remedy mailbox user profile have permission to Send As for your Remedy Support staff? If so, your configured Remedy mailbox can send a message with the Sender, the tech's SMTP address and the recipient , the requester's SMTP address It is not quite that simple but the workflow is dependent on you using MAPI to send mail and the profile's Exchange/AD permissions. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, November 03, 2006 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Raido, Yes, but I believe this has to map to an entry in the 'AR System Email Mailbox Configuration' form - to know how to send out the message. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, November 03, 2006 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: We have a new requirement that certain emails sent by Remedy need to have a different FROM address - the person who just modified the ticket. At first I planned on using multiple mailboxes, one for each person that has a record in the User form. But the ARS Email Engine evidently does not work with multiple records that have the same SMTP server. Excerpt from KM-00012163 dated Mar 23, 2003: Unfortunately, the AR Email Engine, by design, will disable duplicate outgoing mailboxes to same SMTP server The workaround to use multiple outgoing mailboxes is 1. to specify a different SMTP login ID; and/or 2. to use an aliase to specify the SMTP server name (eg. host name, FQDN, IP address) This is a bigger shocker than my large 7-11 coffee I am presently enjoying. Is there a workaround for this? This seems like an strange limitation. I suppose I could dynamically update the Hosts file on the server to create the aliases - one entry for each user in the User form, ie. Demo 10.10.10.10, sheider 10.10.10.10, superdave 10.10.10.10, etc. This approach is messy but if it's the only way then it could be done. Would MAPI be a better choice? TIA ARS 6.3 Windows Server 2003 Stephen __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email - Different FROM Address - RESOLVED
You are correct! I can use the default 'Remedy' mailbox to send email and have the FROM and REPLY TO addresses dynamically set to the user that last modified the ticket. Now, I don't need to create additional mailboxes in the 'AR System Email Mailbox Configuration' form. Stephen is happy. The other solution also worked - disabling the 'AR System Email Mailbox Configuration Check Duplicates' filter. Thanks to all. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Raido Oja Sent: Friday, November 03, 2006 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address I don't think it does.. I have specified a from and reply-to address in several filters/escalations, all works as expected. Raido Heider, Stephen wrote: Raido, Yes, but I believe this has to map to an entry in the 'AR System Email Mailbox Configuration' form - to know how to send out the message. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, November 03, 2006 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: We have a new requirement that certain emails sent by Remedy need to have a different FROM address - the person who just modified the ticket. At first I planned on using multiple mailboxes, one for each person that has a record in the User form. But the ARS Email Engine evidently does not work with multiple records that have the same SMTP server. Excerpt from KM-00012163 dated Mar 23, 2003: Unfortunately, the AR Email Engine, by design, will disable duplicate outgoing mailboxes to same SMTP server The workaround to use multiple outgoing mailboxes is 1. to specify a different SMTP login ID; and/or 2. to use an aliase to specify the SMTP server name (eg. host name, FQDN, IP address) This is a bigger shocker than my large 7-11 coffee I am presently enjoying. Is there a workaround for this? This seems like an strange limitation. I suppose I could dynamically update the Hosts file on the server to create the aliases - one entry for each user in the User form, ie. Demo 10.10.10.10, sheider 10.10.10.10, superdave 10.10.10.10, etc. This approach is messy but if it's the only way then it could be done. Would MAPI be a better choice? TIA ARS 6.3 Windows Server 2003 Stephen _ _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
