JavaScript error on Mid-tier 8.1
Hello All,
We have a javascript print function which works fine on midtier 7.5 (ARS
7.5 p3). Now after upgrading to mid-tier 8.1, it gives an error on all
browsers ARERR 9369 Function not supported. The JavaScript function
which we call using a run process in an Active link is as follows:
script language=JavaScript
function printit() {
window.frames['VF536870913'].focus();
window.frames['VF536870913'].print();
}
/script
Basically, we want to print the content of a view field only and not the
entire page.
Any help would be greatly appreciated!!
Regards,
Ritesh
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Re: Flasboard Error On Mid-Tier - Caught Exception
Thanks for the reply. However it does not help.
If i directly set the qualification it works. However, if i set the value in a
temp field and then set this temp field to the DFV it does not work, gives
syntax error over the mid-tier.
I've infact upgraded the Mid-Tier to 8.1 , still the same issue. I'am wondering
if this not allowed or i'am missing something.
I have tried with one of the OOTB ITSM fb qualification and it's the same issue.
Ref.
(((customqual='Company'= + ) + $z1D_Company$) + ) + AND
(('Status' = ) + ) + Assigned) + ) + ) OR ('Status' = ) + ) +
In Progress) + ) + ))
This qualification just works fine if i directly set in the AL, but after
setting this to a zztmp variable and setting zztmp to the DV does not work
(ii.e in Set Field, DVF = $zztmp$).
E.g/
DVF = (((customqual='Company'= + ) + $z1D_Company$) + ) +
AND (('Status' = ) + ) + Assigned) + ) + ) OR ('Status' = ) +
) + In Progress) + ) + ))
- WORKS
zztmp = (((customqual='Company'= + ) + $z1D_Company$) + ) +
AND (('Status' = ) + ) + Assigned) + ) + ) OR ('Status' = ) +
) + In Progress) + ) + ))
DVF = zztmp
- DOES NOT WORK
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Re: Flasboard Error On Mid-Tier - Caught Exception
what if you set the zztmp to everything AFTER customqual=, and then set DVF
= customqual= + $zztmp$?
On Sat, Nov 23, 2013 at 11:01 AM, Andro WC wcan...@gmail.com wrote:
Thanks for the reply. However it does not help.
If i directly set the qualification it works. However, if i set the value
in a temp field and then set this temp field to the DFV it does not work,
gives syntax error over the mid-tier.
I've infact upgraded the Mid-Tier to 8.1 , still the same issue. I'am
wondering if this not allowed or i'am missing something.
I have tried with one of the OOTB ITSM fb qualification and it's the same
issue.
Ref.
(((customqual='Company'= + ) + $z1D_Company$) + ) +
AND (('Status' = ) + ) + Assigned) + ) + ) OR ('Status' = ) +
) + In Progress) + ) + ))
This qualification just works fine if i directly set in the AL, but after
setting this to a zztmp variable and setting zztmp to the DV does not work
(ii.e in Set Field, DVF = $zztmp$).
E.g/
DVF = (((customqual='Company'= + ) + $z1D_Company$) + )
+ AND (('Status' = ) + ) + Assigned) + ) + ) OR ('Status' =
) + ) + In Progress) + ) + ))
- WORKS
zztmp = (((customqual='Company'= + ) + $z1D_Company$) +
) + AND (('Status' = ) + ) + Assigned) + ) + ) OR
('Status' = ) + ) + In Progress) + ) + ))
DVF = zztmp
- DOES NOT WORK
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Flasboard Error On Mid-Tier - Caught Exception
Hi,
I'am trying to set the below flashboard qualification to a temp field and then
doing a set field operation to set the this value to a DVF field, however
getting Caught Exception : ')' Expected error
Qualification is: (((customqual='Company'= + ) + $z1D_Company$) +
) + AND (('Priority' = ) + ) + Critical) + ) + ))
This qualification is set to the field zztmp and then set filed to DVF1 field.
If i do a Set Field directly in the DVF field with this Qualification the
flashboard is displayed properly.
Please help.
Env:
ARS/MT : 7.6.04
Browser/IE: Firefox 2.0/ 8.0 (error on both)
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Re: Flasboard Error On Mid-Tier - Caught Exception
Try this
customqual='Company'= + $z1D_Company$ + AND 'Priority' =
Critical
You had WAY more 's in there than you needed :)
On Fri, Nov 22, 2013 at 6:39 AM, Andro WC wcan...@gmail.com wrote:
Hi,
I'am trying to set the below flashboard qualification to a temp field and
then doing a set field operation to set the this value to a DVF field,
however getting Caught Exception : ')' Expected error
Qualification is: (((customqual='Company'= + ) + $z1D_Company$)
+ ) + AND (('Priority' = ) + ) + Critical) + ) + ))
This qualification is set to the field zztmp and then set filed to DVF1
field.
If i do a Set Field directly in the DVF field with this Qualification the
flashboard is displayed properly.
Please help.
Env:
ARS/MT : 7.6.04
Browser/IE: Firefox 2.0/ 8.0 (error on both)
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Re: Error on Mid Tier
Hi Prakash, For the below error - One of the common reasons for this Error can occur if Java script try to retrieve the information before html info is fully loaded. This is why 'Unable to get value' message appears. This is a common error for some of the versions of the Internet Explorer. Below solution can resolve the issue: 1) Clear the browser cache (Browsing history / temporary internet files) 2) Clear out temp files under TEMP directory in your client machine. TEMP here usually refers to Documents and Settings\Users\Local Settings\Temp. 3) Login again. -- Regards, Amit Kumar Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prakash Kodali Sent: Monday, September 17, 2012 11:05 PM To: arslist@ARSLIST.ORG Subject: Error on Mid Tier ** Helloo ARS Friends, After a long time, I am facing an weird error with the Remedy ARS system. We have customized applications running on ARS 7.6 and Midtier 7.6.04 SP1. When we try to access the Display only form, I am getting the below JS error and it is going to the blank page. Alert: Caught exception :Unable to get value of the property 'ARKeywords': object is null or undefined Please let me know, if any other information required. Hope some one crossed this hurdle in the journey and any help is greatly appreciated. Thanks, Prakash. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error on Mid Tier
I have noticed this error in our enviroment also. But only when using internet explorer 9. Seems to be à browser caching issue somehow. But flushing midtier cache helps. -- M.v.h/Regards Daniel Tillberg 17 sep 2012 kl. 19:35 skrev Prakash Kodali kprakash...@gmail.com: ** Helloo ARS Friends, After a long time, I am facing an weird error with the Remedy ARS system. We have customized applications running on ARS 7.6 and Midtier 7.6.04 SP1. When we try to access the Display only form, I am getting the below JS error and it is going to the blank page. Alert: Caught exception :Unable to get value of the property 'ARKeywords': object is null or undefined Please let me know, if any other information required. Hope some one crossed this hurdle in the journey and any help is greatly appreciated. Thanks, Prakash. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Error.jpg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error on Mid Tier
Make sure you do not have revers proxies in place and also make sure your proxies is not caching the remedy websites (mid-tier URL’s). BMC once told us that this must be handled by the mid-tier server itself. Regards Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Tillberg Sent: Monday, September 17, 2012 7:49 PM To: arslist@ARSLIST.ORG Subject: Re: Error on Mid Tier ** I have noticed this error in our enviroment also. But only when using internet explorer 9. Seems to be à browser caching issue somehow. But flushing midtier cache helps. -- M.v.h/Regards Daniel Tillberg 17 sep 2012 kl. 19:35 skrev Prakash Kodali kprakash...@gmail.commailto:kprakash...@gmail.com: ** Helloo ARS Friends, After a long time, I am facing an weird error with the Remedy ARS system. We have customized applications running on ARS 7.6 and Midtier 7.6.04 SP1. When we try to access the Display only form, I am getting the below JS error and it is going to the blank page. Alert: Caught exception :Unable to get value of the property 'ARKeywords': object is null or undefined Please let me know, if any other information required. Hope some one crossed this hurdle in the journey and any help is greatly appreciated. Thanks, Prakash. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Error.jpg _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Error on Mid Tier
Hello There's nothing wrong with a reverse proxy unless Mid Tier is not setting headers correctly. Reverse proxies are common place in large global organisations. Whilst slipping in the world of proxies per se, why should the same static workflow (ie the output of form.js, linked when a page loads if I recall) be moved from London to Asia every time someone opens a window? It's a huge waste of bandwidth and a hit on performance. Apache and mod_jk, a common BMC Mid Tier deployment, is a reverse proxy. The browser asks Apache for a web page, and mod_jk fetches it. Reverse proxies do have their downsides, such as making it easier to implement cross site scripting (because all the applications share the same hostname), but if you trust all the applications then that's not so much of a worry. If there are problems with Mid Tier and reverse proxies, they should be fixed. John -- SSO Plugin for BMC ITSM, Analytics, ITBM, Dashboards, Kinetic and more. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error on Mid Tier
Hi John, Thanks for making that clear ! Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Monday, September 17, 2012 8:19 PM To: arslist@ARSLIST.ORG Subject: Error on Mid Tier Hello There's nothing wrong with a reverse proxy unless Mid Tier is not setting headers correctly. Reverse proxies are common place in large global organisations. Whilst slipping in the world of proxies per se, why should the same static workflow (ie the output of form.js, linked when a page loads if I recall) be moved from London to Asia every time someone opens a window? It's a huge waste of bandwidth and a hit on performance. Apache and mod_jk, a common BMC Mid Tier deployment, is a reverse proxy. The browser asks Apache for a web page, and mod_jk fetches it. Reverse proxies do have their downsides, such as making it easier to implement cross site scripting (because all the applications share the same hostname), but if you trust all the applications then that's not so much of a worry. If there are problems with Mid Tier and reverse proxies, they should be fixed. John -- SSO Plugin for BMC ITSM, Analytics, ITBM, Dashboards, Kinetic and more. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error on Mid Tier
I have cleared cache(Both Midtier and Browser), but NO use. Also I tried Firefox as well and still the problem exists. Regards, Prakash. On Monday, September 17, 2012 12:31:43 PM UTC-6, Francois Seegers wrote: Hi John, Thanks for making that clear ! Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] On Behalf Of John Baker Sent: Monday, September 17, 2012 8:19 PM To: ars...@arslist.org javascript: Subject: Error on Mid Tier Hello There's nothing wrong with a reverse proxy unless Mid Tier is not setting headers correctly. Reverse proxies are common place in large global organisations. Whilst slipping in the world of proxies per se, why should the same static workflow (ie the output of form.js, linked when a page loads if I recall) be moved from London to Asia every time someone opens a window? It's a huge waste of bandwidth and a hit on performance. Apache and mod_jk, a common BMC Mid Tier deployment, is a reverse proxy. The browser asks Apache for a web page, and mod_jk fetches it. Reverse proxies do have their downsides, such as making it easier to implement cross site scripting (because all the applications share the same hostname), but if you trust all the applications then that's not so much of a worry. If there are problems with Mid Tier and reverse proxies, they should be fixed. John -- SSO Plugin for BMC ITSM, Analytics, ITBM, Dashboards, Kinetic and more. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AR System Reports Error on Mid-Tier 7.5 patch 4
All, I am receiving this error in IE when I try to run an AR System Report (.arr) over the Mid-Tier v7.5 patch4 using the Report Selection form: Error during processing : ARERR [9241] Cannot create report directory Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your administrator. I used the Report Creator in Mid-Tier to create this report, it should be running. We also have a Crystal report server 2008 integrated with our Mid-Tier on a separate server and the Crystal Reports run fine. Is there a directory I should be granting the Remedy Service Account permission to on the Mid-Tier server to get this to run? Any ideas? We are running the OOB Tomcat as our JVM and web server. Thanks. -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: AR System Reports Error on Mid-Tier 7.5 patch 4
John, Is Z some sort of a network drive? Does the user that runs the Tomcat web server have permissions to this drive to create files and folders? AR System reports when created from the mid-tier, do not require the Remedy Service account to be given any special permissions.. It is the web server user that requires those permissions.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, July 12, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: AR System Reports Error on Mid-Tier 7.5 patch 4 All, I am receiving this error in IE when I try to run an AR System Report (.arr) over the Mid-Tier v7.5 patch4 using the Report Selection form: Error during processing : ARERR [9241] Cannot create report directory Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your administrator. I used the Report Creator in Mid-Tier to create this report, it should be running. We also have a Crystal report server 2008 integrated with our Mid-Tier on a separate server and the Crystal Reports run fine. Is there a directory I should be granting the Remedy Service Account permission to on the Mid-Tier server to get this to run? Any ideas? We are running the OOB Tomcat as our JVM and web server. Thanks. -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System Reports Error on Mid-Tier 7.5 patch 4
Joe, I fixed it. The Z: was a mapped drive that pointed to the Reports Working directory on my Crystal Server (this was set in the Mid-Tier Config Report Settings page on the Mid_Tier server). I just changed this path to be the full windows context path and both the AR System and Crystal Reports are working. What I find weird about the whole thing is that the Crystl reports never stopped working, only the AR System reports need this working directory to intialize. Weird. Thanks. -John -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, July 12, 2010 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Reports Error on Mid-Tier 7.5 patch 4 John, Is Z some sort of a network drive? Does the user that runs the Tomcat web server have permissions to this drive to create files and folders? AR System reports when created from the mid-tier, do not require the Remedy Service account to be given any special permissions.. It is the web server user that requires those permissions.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, July 12, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: AR System Reports Error on Mid-Tier 7.5 patch 4 All, I am receiving this error in IE when I try to run an AR System Report (.arr) over the Mid-Tier v7.5 patch4 using the Report Selection form: Error during processing : ARERR [9241] Cannot create report directory Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your administrator. I used the Report Creator in Mid-Tier to create this report, it should be running. We also have a Crystal report server 2008 integrated with our Mid-Tier on a separate server and the Crystal Reports run fine. Is there a directory I should be granting the Remedy Service Account permission to on the Mid-Tier server to get this to run? Any ideas? We are running the OOB Tomcat as our JVM and web server. Thanks. -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process
Hi, Thanks... How can I code a line feed in my filter via the Replace function ? I should have something like REPLACE($Host Name and Aliases$, ??? How do I put the LF here ???, ) Regards Pascal -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, November 06, 2008 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process http://en.wikipedia.org/wiki/Newline#Common_problems Try replacing the CR/LF with a LF if the user originates from the mid-tier. Line feed, 0x0A (10) Carriage Return, 0x0D (13) Axton Grams On Thu, Nov 6, 2008 at 9:07 AM, Tournier, Pascal [EMAIL PROTECTED] wrote: ** Hi, We have one issue with the mid-tier which we do not have with the user tool. In fact we have a filter which runs on a Submit or Modify action. This filter calls a C program on the server where the goal is to check the format of the data in a field and that those data are not replicated on any other entry. So basically the value contained in this field is the parameter of the Run process action. So just for information the command looks like : $PROCESS$ ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i $IP Address$ -d $DNS Domain$ -m $Duplicate Host Name$ -h $Host Name and Aliases$ Everything works fine with the user tool but we have issue with the mid-tier where we get one error. The logs with the user tool like : 1: Set Fields FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep Exit code: 0 Value: prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep Host Name and Aliases (536870912) = prpigel test1 test3 Where with Mid-tier I get : 1: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel^M test1^M test3 FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep Exit code: 0 Value: ERROR: The hostname prpigel^M has an invalid syntax The name should: - begin with a letter or a digit, - end with a letter or a digit, - and only contains letters,digits or hyphens (-) FLTR TID: 09 As you can see, the problem with the mid-tier is that there is this strange character (^M) added after each line when I sent the field value in parameter...And as the C programm itself is supposed to check that there is no duplicate entry eo stange character in ech name, he see this ^M so he created a error saying that the syntay is wrong Please note that this error is appearing in Internet Explorer but not on Firefox ??? I tried to do a replace just before calling the c prog but this doesn't fix the problem REPLACE($Host Name and Aliases$, ^M, ) Here the log : FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep 0: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep Host Name and Aliases (536870912) = prpigel^M test1^M test3 FLTR TID: 09 Can someone please explain me how to get read of this ^M which creates error on my system Thanks Regards Pascal __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process
Hi, Yes in fact I tried to remove the Return character via the replace function but as you said all my lines become only one and even so I still have the ^M like : FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel^Mtest1^Mtest3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep So even if I remove the Return character I still have ^M I'm running ARS 7.0.01 patch 003... It fails with Explorer 6 where it works with Firefox.. but IE is the standard in my company ;o) Thanks Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, November 06, 2008 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process ^M (Control-M) is a Return character so I don't think you will just be able to do a replace on it (as that would cause all of your lines to become one) What version(s) are you running? - - - - - - - - - - - - From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal Sent: Thursday, November 06, 2008 8:08 AM To: arslist@ARSLIST.ORG Subject: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process Hi, We have one issue with the mid-tier which we do not have with the user tool. In fact we have a filter which runs on a Submit or Modify action. This filter calls a C program on the server where the goal is to check the format of the data in a field and that those data are not replicated on any other entry. So basically the value contained in this field is the parameter of the Run process action. So just for information the command looks like : $PROCESS$ ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i $IP Address$ -d $DNS Domain$ -m $Duplicate Host Name$ -h $Host Name and Aliases$ Everything works fine with the user tool but we have issue with the mid-tier where we get one error. The logs with the user tool like : 1: Set Fields FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620 USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620 USER: tourniep Exit code: 0 Value: prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620 USER: tourniep Host Name and Aliases (536870912) = prpigel test1 test3 Where with Mid-tier I get : 1: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620 USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel^M test1^M test3 FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620 USER: tourniep Exit code: 0 Value: ERROR: The hostname prpigel^M has an invalid syntax The name should: - begin with a letter or a digit, - end with a letter or a digit, - and only contains letters,digits or hyphens (-) FLTR TID: 09 As you can see, the problem with the mid-tier is that there is this strange character (^M) added after each line when I sent the field value in parameter...And as the C programm itself is supposed to check that there is no duplicate entry eo stange character in ech name, he see this ^M so he created a error saying that the syntay is wrong Please note that this error is appearing in Internet Explorer but not on Firefox ??? I tried to do a replace just before calling the c prog but this doesn't fix the problem REPLACE($Host Name and Aliases$, ^M, ) Here the log : FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620 USER: tourniep 0: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620 USER: tourniep Host Name and Aliases (536870912) = prpigel^M test1^M test3 FLTR TID: 09 Can someone please explain me how to get read of this ^M which creates error on my system Thanks Regards Pascal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE
Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process
Hi, We have one issue with the mid-tier which we do not have with the user tool. In fact we have a filter which runs on a Submit or Modify action. This filter calls a C program on the server where the goal is to check the format of the data in a field and that those data are not replicated on any other entry. So basically the value contained in this field is the parameter of the Run process action. So just for information the command looks like : $PROCESS$ ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i $IP Address$ -d $DNS Domain$ -m $Duplicate Host Name$ -h $Host Name and Aliases$ Everything works fine with the user tool but we have issue with the mid-tier where we get one error. The logs with the user tool like : 1: Set Fields FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep Exit code: 0 Value: prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep Host Name and Aliases (536870912) = prpigel test1 test3 Where with Mid-tier I get : 1: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel^M test1^M test3 FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep Exit code: 0 Value: ERROR: The hostname prpigel^M has an invalid syntax The name should: - begin with a letter or a digit, - end with a letter or a digit, - and only contains letters,digits or hyphens (-) FLTR TID: 09 As you can see, the problem with the mid-tier is that there is this strange character (^M) added after each line when I sent the field value in parameter...And as the C programm itself is supposed to check that there is no duplicate entry eo stange character in ech name, he see this ^M so he created a error saying that the syntay is wrong Please note that this error is appearing in Internet Explorer but not on Firefox ??? I tried to do a replace just before calling the c prog but this doesn't fix the problem REPLACE($Host Name and Aliases$, ^M, ) Here the log : FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep 0: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep Host Name and Aliases (536870912) = prpigel^M test1^M test3 FLTR TID: 09 Can someone please explain me how to get read of this ^M which creates error on my system Thanks Regards Pascal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process
^M (Control-M) is a Return character so I don't think you will just be able to do a replace on it (as that would cause all of your lines to become one) What version(s) are you running? - - - - - - - - - - - - From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal Sent: Thursday, November 06, 2008 8:08 AM To: arslist@ARSLIST.ORG Subject: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process Hi, We have one issue with the mid-tier which we do not have with the user tool. In fact we have a filter which runs on a Submit or Modify action. This filter calls a C program on the server where the goal is to check the format of the data in a field and that those data are not replicated on any other entry. So basically the value contained in this field is the parameter of the Run process action. So just for information the command looks like : $PROCESS$ ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i $IP Address$ -d $DNS Domain$ -m $Duplicate Host Name$ -h $Host Name and Aliases$ Everything works fine with the user tool but we have issue with the mid-tier where we get one error. The logs with the user tool like : 1: Set Fields FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620 USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620 USER: tourniep Exit code: 0 Value: prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620 USER: tourniep Host Name and Aliases (536870912) = prpigel test1 test3 Where with Mid-tier I get : 1: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620 USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel^M test1^M test3 FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620 USER: tourniep Exit code: 0 Value: ERROR: The hostname prpigel^M has an invalid syntax The name should: - begin with a letter or a digit, - end with a letter or a digit, - and only contains letters,digits or hyphens (-) FLTR TID: 09 As you can see, the problem with the mid-tier is that there is this strange character (^M) added after each line when I sent the field value in parameter...And as the C programm itself is supposed to check that there is no duplicate entry eo stange character in ech name, he see this ^M so he created a error saying that the syntay is wrong Please note that this error is appearing in Internet Explorer but not on Firefox ??? I tried to do a replace just before calling the c prog but this doesn't fix the problem REPLACE($Host Name and Aliases$, ^M, ) Here the log : FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620 USER: tourniep 0: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620 USER: tourniep Host Name and Aliases (536870912) = prpigel^M test1^M test3 FLTR TID: 09 Can someone please explain me how to get read of this ^M which creates error on my system Thanks Regards Pascal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process
http://en.wikipedia.org/wiki/Newline#Common_problems Try replacing the CR/LF with a LF if the user originates from the mid-tier. Line feed, 0x0A (10) Carriage Return, 0x0D (13) Axton Grams On Thu, Nov 6, 2008 at 9:07 AM, Tournier, Pascal [EMAIL PROTECTED] wrote: ** Hi, We have one issue with the mid-tier which we do not have with the user tool. In fact we have a filter which runs on a Submit or Modify action. This filter calls a C program on the server where the goal is to check the format of the data in a field and that those data are not replicated on any other entry. So basically the value contained in this field is the parameter of the Run process action. So just for information the command looks like : $PROCESS$ ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i $IP Address$ -d $DNS Domain$ -m $Duplicate Host Name$ -h $Host Name and Aliases$ Everything works fine with the user tool but we have issue with the mid-tier where we get one error. The logs with the user tool like : 1: Set Fields FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep Exit code: 0 Value: prpigel test1 test3 FLTR TID: 09 RPC ID: 019252 Queue: Fast Client-RPC: 390620USER: tourniep Host Name and Aliases (536870912) = prpigel test1 test3 Where with Mid-tier I get : 1: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 145.245.32.217 -d BAS -m -h prpigel^M test1^M test3 FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep Exit code: 0 Value: ERROR: The hostname prpigel^M has an invalid syntax The name should: - begin with a letter or a digit, - end with a letter or a digit, - and only contains letters,digits or hyphens (-) FLTR TID: 09 As you can see, the problem with the mid-tier is that there is this strange character (^M) added after each line when I sent the field value in parameter...And as the C programm itself is supposed to check that there is no duplicate entry eo stange character in ech name, he see this ^M so he created a error saying that the syntay is wrong Please note that this error is appearing in Internet Explorer but not on Firefox ??? I tried to do a replace just before calling the c prog but this doesn't fix the problem REPLACE($Host Name and Aliases$, ^M, ) Here the log : FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep 0: Set Fields FLTR TID: 09 RPC ID: 019329 Queue: Fast Client-RPC: 390620USER: tourniep Host Name and Aliases (536870912) = prpigel^M test1^M test3 FLTR TID: 09 Can someone please explain me how to get read of this ^M which creates error on my system Thanks Regards Pascal __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Approval Server - Authentication Error on Mid Tier (ITSM 7.0.3, Approval Server 7.1)
All, Environment: Single-Sign-On , Approval Server, Mid-tier, User Tool Scenario: I have an approval process setup where upon clicking approve on the approval server, the user is prompted to re-authenticate with their LDAP password. Issue: In the User Tool, the User logs in by typing their userID and password. The user clicks on the request to approve and clicks Approve. The user is prompted for the password and enters it and the request is approved. However, when using the midtier, the user logs in using SSO, goes through the same steps, types in the password, but receives, Authentication Failed. Error (same error as when you type an incorrect password). I have tried hard coding the password within AR System on the people form. When I do this and perform the midtier authentication, the password is accepted and the request is approved. Any ideas on this one and how to resolve? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal report error on Mid-Tier
Is {?Pm-IT_PIQ.PIQ_ID} a formula field on the Crystal report or a field on
the Remedy form? If {?Pm-IT_PIQ.PIQ_ID} is a field on the Remedy form, maybe
the report is confusing it for a formula field because of the '?' as a
prefix to its name. Try renaming it, verify the database in Crystal reports,
add the new rpt file and run the report..
I also have a doubt on the way Crystal is interpreting the '/' character in
the field IT_Resource.Associated PIQ/Request. Have you checked use of
underscores? I don't recall offhand if a '/' character should get converted
to an '_' character as when you use underscores so make sure you have that
checked..
Cheers
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
Sent: Monday, November 05, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Crystal report error on Mid-Tier
Hello everyone,
We have a Crystal Report stored in Report form, launched by an active link.
It displays find in the User tool, but on Mid-Tier we get:
--
Error encountered by Crystal PageServer
The error message returned is:
Error in formula . '{IT_Resource.Associated PIQ/Request} =
{?Pm-IT_PIQ.PIQ_ID}' This field name is not known.. File ITPIQ3.rpt. [On
Cache/Page Server: REMEDY.pageserver]
--
I rebuilt the sub-report from scratch, but still get the same error.
Other Crystal Reports display OK on Mid-Tier.
Any ideas?
(Mid-Tier 6.3, ARS 7.1, RH Linux server, Oracle 9.2 db)
Dwayne Martin
James Madison University
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.15.23/1113 - Release Date: 11/6/2007
10:04 AM
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Re: Crystal report error on Mid-Tier
Joe,
?Pm- means that it is a prompt, and not part of the field name. It is the
sub-report link that the main report feeds to the sub-report for record
selection.
The / could be a problem. You say to make sure I have Use underscores
checked. It is checked on the server ODBC. Is there anyplace else it should
be checked? I can't find anything in Mid-Tier configuration.
Dwayne
Original message
Date: Tue, 6 Nov 2007 09:58:51 -0500
From: Joe D'Souza [EMAIL PROTECTED]
Subject: Re: Crystal report error on Mid-Tier
To: arslist@ARSLIST.ORG
**
Is {?Pm-IT_PIQ.PIQ_ID} a formula field on the
Crystal report or a field on the Remedy form? If
{?Pm-IT_PIQ.PIQ_ID} is a field on the Remedy form,
maybe the report is confusing it for a formula field
because of the '?' as a prefix to its name. Try
renaming it, verify the database in Crystal reports,
add the new rpt file and run the report..
I also have a doubt on the way Crystal is
interpreting the '/' character in the
field IT_Resource.Associated PIQ/Request. Have you
checked use of underscores? I don't recall offhand
if a '/' character should get converted to an '_'
character as when you use underscores so make sure
you have that checked..
Cheers
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne
Martin
Sent: Monday, November 05, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Crystal report error on Mid-Tier
Hello everyone,
We have a Crystal Report stored in Report form,
launched by an active link.
It displays find in the User tool, but on Mid-Tier
we get:
--
Error encountered by Crystal PageServer
The error message returned is:
Error in formula . '{IT_Resource.Associated
PIQ/Request} = {?Pm-IT_PIQ.PIQ_ID}' This field name
is not known.. File ITPIQ3.rpt. [On Cache/Page
Server: REMEDY.pageserver]
--
I rebuilt the sub-report from scratch, but still get
the same error.
Other Crystal Reports display OK on Mid-Tier.
Any ideas?
(Mid-Tier 6.3, ARS 7.1, RH Linux server, Oracle 9.2
db)
Dwayne Martin
James Madison University
__20060125___This posting was
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Re: Crystal report error on Mid-Tier
Dwayne,
It was the ODBC configuration I was talking about. By the way calling ?Pm-
a formula field was a devils error. I meant the parameter field.. sorry
about that..
If you already have the 'Use underscores' checked, just for the purpose of
eliminating possible problems, could you hit the option to 'Verify Database'
and save the report? On doing so import that report into the Remedy
reporting forms and then try re-running the report.
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
Sent: Tuesday, November 06, 2007 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal report error on Mid-Tier
Joe,
?Pm- means that it is a prompt, and not part of the field name. It is the
sub-report link that the main report feeds to the sub-report for record
selection.
The / could be a problem. You say to make sure I have Use underscores
checked. It is checked on the server ODBC. Is there anyplace else it
should be checked? I can't find anything in Mid-Tier configuration.
Dwayne
Original message
Date: Tue, 6 Nov 2007 09:58:51 -0500
From: Joe D'Souza [EMAIL PROTECTED]
Subject: Re: Crystal report error on Mid-Tier
To: arslist@ARSLIST.ORG
**
Is {?Pm-IT_PIQ.PIQ_ID} a formula field on the
Crystal report or a field on the Remedy form? If
{?Pm-IT_PIQ.PIQ_ID} is a field on the Remedy form,
maybe the report is confusing it for a formula field
because of the '?' as a prefix to its name. Try
renaming it, verify the database in Crystal reports,
add the new rpt file and run the report..
I also have a doubt on the way Crystal is
interpreting the '/' character in the
field IT_Resource.Associated PIQ/Request. Have you
checked use of underscores? I don't recall offhand
if a '/' character should get converted to an '_'
character as when you use underscores so make sure
you have that checked..
Cheers
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne
Martin
Sent: Monday, November 05, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Crystal report error on Mid-Tier
Hello everyone,
We have a Crystal Report stored in Report form,
launched by an active link.
It displays find in the User tool, but on Mid-Tier
we get:
--
Error encountered by Crystal PageServer
The error message returned is:
Error in formula . '{IT_Resource.Associated
PIQ/Request} = {?Pm-IT_PIQ.PIQ_ID}' This field name
is not known.. File ITPIQ3.rpt. [On Cache/Page
Server: REMEDY.pageserver]
--
I rebuilt the sub-report from scratch, but still get
the same error.
Other Crystal Reports display OK on Mid-Tier.
Any ideas?
(Mid-Tier 6.3, ARS 7.1, RH Linux server, Oracle 9.2
db)
Dwayne Martin
James Madison University
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.15.23/1113 - Release Date: 11/6/2007
10:04 AM
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Re: Crystal report error on Mid-Tier
Does your active link contain a Qualification with datetime references?
- Original Message
From: Dwayne Martin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 5, 2007 1:40:23 PM
Subject: Crystal report error on Mid-Tier
Hello everyone,
We have a Crystal Report stored in Report form, launched by an active
link.
It displays find in the User tool, but on Mid-Tier we get:
--
Error encountered by Crystal PageServer
The error message returned is:
Error in formula . '{IT_Resource.Associated PIQ/Request} =
{?Pm-IT_PIQ.PIQ_ID}' This field name is not known.. File ITPIQ3.rpt. [On
Cache/Page
Server: REMEDY.pageserver]
--
I rebuilt the sub-report from scratch, but still get the same error.
Other Crystal Reports display OK on Mid-Tier.
Any ideas?
(Mid-Tier 6.3, ARS 7.1, RH Linux server, Oracle 9.2 db)
Dwayne Martin
James Madison University
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Re: Crystal report error on Mid-Tier
No, the only qualification is:
'PIQ ID' = $PIQ ID$
(PIQ ID is field 1.)
Dwayne
Original message
Date: Tue, 6 Nov 2007 10:11:18 -0800
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
Subject: Re: Crystal report error on Mid-Tier
To: arslist@ARSLIST.ORG
**
Does your active link contain a Qualification with
datetime references?
- Original Message
From: Dwayne Martin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 5, 2007 1:40:23 PM
Subject: Crystal report error on Mid-Tier
Hello everyone,
We have a Crystal Report stored in Report form,
launched by an active link.
It displays find in the User tool, but on Mid-Tier
we get:
--
Error encountered by Crystal PageServer
The error message returned is:
Error in formula . '{IT_Resource.Associated
PIQ/Request} = {?Pm-IT_PIQ.PIQ_ID}' This field name
is not known.. File ITPIQ3.rpt. [On Cache/Page
Server: REMEDY.pageserver]
--
I rebuilt the sub-report from scratch, but still get
the same error.
Other Crystal Reports display OK on Mid-Tier.
Any ideas?
(Mid-Tier 6.3, ARS 7.1, RH Linux server, Oracle 9.2
db)
Dwayne Martin
James Madison University
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Re: Crystal report error on Mid-Tier
Have you tried to re-select your sub-query's quals?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Dwayne Martin
Sent: Tuesday, November 06, 2007 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal report error on Mid-Tier
No, the only qualification is:
'PIQ ID' = $PIQ ID$
(PIQ ID is field 1.)
Dwayne
Original message
Date: Tue, 6 Nov 2007 10:11:18 -0800
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
Subject: Re: Crystal report error on Mid-Tier
To: arslist@ARSLIST.ORG
**
Does your active link contain a Qualification with
datetime references?
- Original Message
From: Dwayne Martin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 5, 2007 1:40:23 PM
Subject: Crystal report error on Mid-Tier
Hello everyone,
We have a Crystal Report stored in Report form,
launched by an active link.
It displays find in the User tool, but on Mid-Tier
we get:
--
Error encountered by Crystal PageServer
The error message returned is:
Error in formula . '{IT_Resource.Associated
PIQ/Request} = {?Pm-IT_PIQ.PIQ_ID}' This field name
is not known.. File ITPIQ3.rpt. [On Cache/Page
Server: REMEDY.pageserver]
--
I rebuilt the sub-report from scratch, but still get
the same error.
Other Crystal Reports display OK on Mid-Tier.
Any ideas?
(Mid-Tier 6.3, ARS 7.1, RH Linux server, Oracle 9.2
db)
Dwayne Martin
James Madison University
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Re: Crystal report error on Mid-Tier
Hi Christie,
I don't understand your question. I did delete the subfile and re-write it
from scratch. It works fine in the User tool.
Dwayne
Original message
Date: Tue, 6 Nov 2007 10:36:44 -0800
From: Pargeter, Christie [EMAIL PROTECTED]
Subject: Re: Crystal report error on Mid-Tier
To: arslist@ARSLIST.ORG
Have you tried to re-select your sub-query's quals?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Dwayne Martin
Sent: Tuesday, November 06, 2007 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal report error on Mid-Tier
No, the only qualification is:
'PIQ ID' = $PIQ ID$
(PIQ ID is field 1.)
Dwayne
Original message
Date: Tue, 6 Nov 2007 10:11:18 -0800
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
Subject: Re: Crystal report error on Mid-Tier
To: arslist@ARSLIST.ORG
**
Does your active link contain a Qualification with
datetime references?
- Original Message
From: Dwayne Martin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 5, 2007 1:40:23 PM
Subject: Crystal report error on Mid-Tier
Hello everyone,
We have a Crystal Report stored in Report form,
launched by an active link.
It displays find in the User tool, but on Mid-Tier
we get:
--
Error encountered by Crystal PageServer
The error message returned is:
Error in formula . '{IT_Resource.Associated
PIQ/Request} = {?Pm-IT_PIQ.PIQ_ID}' This field name
is not known.. File ITPIQ3.rpt. [On Cache/Page
Server: REMEDY.pageserver]
--
I rebuilt the sub-report from scratch, but still get
the same error.
Other Crystal Reports display OK on Mid-Tier.
Any ideas?
(Mid-Tier 6.3, ARS 7.1, RH Linux server, Oracle 9.2
db)
Dwayne Martin
James Madison University
___
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FW: Crystal report error on Mid-Tier
You can edit the sub report's links your issue might be there. You can do this in 2 places, right click the sub report select Change Subreports links... or on the criteria of the embedded subreport. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, November 06, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal report error on Mid-Tier Hi Christie, I don't understand your question. I did delete the subfile and re-write it from scratch. It works fine in the User tool. Dwayne Original message Date: Tue, 6 Nov 2007 10:36:44 -0800 From: Pargeter, Christie [EMAIL PROTECTED] Subject: Re: Crystal report error on Mid-Tier To: arslist@ARSLIST.ORG Have you tried to re-select your sub-query's quals? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal report error on Mid-Tier
Dwayne, I'm not saying that this is your error but we currently have an open support issue with a software defect number SW00280014 directly related to generating a Crystal Report on the Mid Tier from an AL which seems similar to your issue. According Remedy Tech. this issue has been around since 6.3 and is still present in 7.0.1. Here is the detail information on our issue. It may be worth it to check with support and see if your issue could be related to this defect. If it is related then it would certainly help get the defect resolution elevated. ARSystem 7.0.1 Patch 4 Mid-Tier 7.0.1 Patch 4 MSSQL 2000 Win Srv 2003 Crystal Enterprise 10 An ActiveLink which generates a report of type Crystal causes an error when a Qualification contains a datetime field compared to the 10/18/2007 10:52:47 AM keyword when executed on the Mid-Tier. (example: 'datetimefield' 10/18/2007 10:52:47 AM). ERROR Displayed Crystal Report Viewer Error in formula A number, currency amount, boolean, date, time, date-time, or string is expected here. Details: errorKind. File report.rpt [On Cache/Page Server. SERVERNAME.pageserver] The report in question has been verified against the database, executes correctly with the activelink when the date comparison is removed from the Qualification field, runs from the Remedy Report Selection Console, runs when executed directly from a web browser, runs from the report function of the User Tool. ActiveLink logging shows successful activelink processing (i.e. activelink log shows no errors). Data for the date field has been manually validated and the field contains valid data for all records. HTH, Dave Fincher - Original Message From: Pargeter, Christie [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 6, 2007 1:35:31 PM Subject: FW: Crystal report error on Mid-Tier You can edit the sub report's links your issue might be there. You can do this in 2 places, right click the sub report select Change Subreports links... or on the criteria of the embedded subreport. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, November 06, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal report error on Mid-Tier Hi Christie, I don't understand your question. I did delete the subfile and re-write it from scratch. It works fine in the User tool. Dwayne Original message Date: Tue, 6 Nov 2007 10:36:44 -0800 From: Pargeter, Christie [EMAIL PROTECTED] Subject: Re: Crystal report error on Mid-Tier To: arslist@ARSLIST.ORG Have you tried to re-select your sub-query's quals? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal report error on Mid-Tier
Hello everyone,
We have a Crystal Report stored in Report form, launched by an active link.
It displays find in the User tool, but on Mid-Tier we get:
--
Error encountered by Crystal PageServer
The error message returned is:
Error in formula . '{IT_Resource.Associated PIQ/Request} = {?Pm-IT_PIQ.PIQ_ID}'
This field name is not known.. File ITPIQ3.rpt. [On Cache/Page Server:
REMEDY.pageserver]
--
I rebuilt the sub-report from scratch, but still get the same error.
Other Crystal Reports display OK on Mid-Tier.
Any ideas?
(Mid-Tier 6.3, ARS 7.1, RH Linux server, Oracle 9.2 db)
Dwayne Martin
James Madison University
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Urgent - Crystal Report generating error in mid-tier
Hi Listers,
When an active link is generating a report using Crystal Reports format, I get
the following error :
The following error(s) occurred while trying to process your request:
ARERR [9246]
Cannot find report [Ljava.lang.String;@1dc778e of type null for form {2} on
server {3}. Please see your administrator.
Return to home page
The same activelink works just fine on the Remedy Client.
We are running ARS 6.3 patch 20
Microsoft IIS
IE 6.x 128 bit encryt
Any suggestions would be most welcome.
Best Regards,
Tom Altamore
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Re: Urgent - Crystal Report generating error in mid-tier
I just had what looks like the same error this morning. I was trying to run
a Crystal report on the MidTier but did not have Crystal Enterprise web
configured (or installed for that matter). I created a second active link
that runs only on MidTier and runs an ARSystem report.
On 6/21/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
** Hi Listers,
When an active link is generating a report using Crystal Reports format, I
get the following error :
The following error(s) occurred while trying to process your request:
ARERR [9246]
Cannot find report [Ljava.lang.String;@1dc778e of type null for form {2}
on server {3}. Please see your administrator.
Return to home page https://helpdesk.montefiore.org/arsys/home
The same activelink works just fine on the Remedy Client.
We are running ARS 6.3 patch 20
Microsoft IIS
IE 6.x 128 bit encryt
Any suggestions would be most welcome.
Best Regards,
Tom Altamore
__20060125___This posting was submitted with HTML in
it___
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249
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Re: Urgent - Crystal Report generating error in mid-tier
ok maybe I'm just a tad dense but why does it run on the client and not
mid-tier?
- Original Message -
From: Frank Caruso
Date: Thursday, June 21, 2007 10:31 am
Subject: Re: Urgent - Crystal Report generating error in mid-tier
To: arslist@ARSLIST.ORG
I just had what looks like the same error this morning. I was
trying to run
a Crystal report on the MidTier but did not have Crystal
Enterprise web
configured (or installed for that matter). I created a second
active link
that runs only on MidTier and runs an ARSystem report.
On 6/21/07, [EMAIL PROTECTED] wrote:
** Hi Listers,
When an active link is generating a report using Crystal
Reports format, I
get the following error :
The following error(s) occurred while trying to process
your request:
ARERR [9246]
Cannot find report [Ljava.lang.String;@1dc778e of type null
for form {2}
on server {3}. Please see your administrator.
Return to home page
The same activelink works just fine on the Remedy Client.
We are running ARS 6.3 patch 20
Microsoft IIS
IE 6.x 128 bit encryt
Any suggestions would be most welcome.
Best Regards,
Tom Altamore
__20060125___This posting was submitted
with HTML in
it___
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249
___
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Re: Urgent - Crystal Report generating error in mid-tier
You must have the MidTier configured to run against a Crystal Enterprise web
server.
The user tool comes with a Crystal report viewer component.
On 6/21/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
** ok maybe I'm just a tad dense but why does it run on the client and not
mid-tier?
- Original Message -
From: Frank Caruso
Date: Thursday, June 21, 2007 10:31 am
Subject: Re: Urgent - Crystal Report generating error in mid-tier
To: arslist@ARSLIST.ORG
I just had what looks like the same error this morning. I was
trying to run
a Crystal report on the MidTier but did not have Crystal
Enterprise web
configured (or installed for that matter). I created a second
active link
that runs only on MidTier and runs an ARSystem report.
On 6/21/07, [EMAIL PROTECTED] wrote:
** Hi Listers,
When an active link is generating a report using Crystal
Reports format, I
get the following error :
The following error(s) occurred while trying to process
your request:
ARERR [9246]
Cannot find report [Ljava.lang.String;@1dc778e of type null
for form {2}
on server {3}. Please see your administrator.
Return to home page
The same activelink works just fine on the Remedy Client.
We are running ARS 6.3 patch 20
Microsoft IIS
IE 6.x 128 bit encryt
Any suggestions would be most welcome.
Best Regards,
Tom Altamore
__20060125___This posting was submitted
with HTML in
it___
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249
___
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ARSlist:Where the Answers Are
__20060125___This posting was submitted with HTML in
it___
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249
___
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Are
Re: Urgent - Crystal Report generating error in mid-tier
Ahhh ok that makes sense, thanks
- Original Message -
From: Frank Caruso
Date: Thursday, June 21, 2007 11:33 am
Subject: Re: Urgent - Crystal Report generating error in mid-tier
To: arslist@ARSLIST.ORG
You must have the MidTier configured to run against a Crystal
Enterprise web
server.
The user tool comes with a Crystal report viewer component.
On 6/21/07, [EMAIL PROTECTED] wrote:
** ok maybe I'm just a tad dense but why does it run on the
client and not
mid-tier?
- Original Message -
From: Frank Caruso
Date: Thursday, June 21, 2007 10:31 am
Subject: Re: Urgent - Crystal Report generating error in mid-tier
To: arslist@ARSLIST.ORG
I just had what looks like the same error this morning. I was
trying to run
a Crystal report on the MidTier but did not have Crystal
Enterprise web
configured (or installed for that matter). I created a second
active link
that runs only on MidTier and runs an ARSystem report.
On 6/21/07, [EMAIL PROTECTED] wrote:
** Hi Listers,
When an active link is generating a report using Crystal
Reports format, I
get the following error :
The following error(s) occurred while trying to process
your request:
ARERR [9246]
Cannot find report [Ljava.lang.String;@1dc778e of type null
for form {2}
on server {3}. Please see your administrator.
Return to home page
The same activelink works just fine on the Remedy Client.
We are running ARS 6.3 patch 20
Microsoft IIS
IE 6.x 128 bit encryt
Any suggestions would be most welcome.
Best Regards,
Tom Altamore
__20060125___This posting was submitted
with HTML in
it___
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249
___
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ARSlist:Where the Answers Are
__20060125___This posting was submitted
with HTML in
it___
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249
___
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ARSlist:Where the Answers Are
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