Re: Failing on ITSM (ARS) 9 install

2016-01-08 Thread Walters, Mark 
Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system) for a 
file called arCacheOutput - what does it contain?  I've just seen a similar 
problem where I had not installed the compat-libstdc++-33.x.x.x.i686 package to 
provide the 32 bit libstdc++.so.5 file required by the arcache binary.

The install process goes something like this - connect to db and create minimal 
tables, install server binaries, start server, create temp installer user 
account using arcache, import remaining forms/workflow from defs.  If arcache 
fails to create the temp install account then you're left with a running server 
but you have no users and a lot of missing forms.

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG
Subject: Failing on ITSM (ARS) 9 install

**

Hi Folks,

CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9.

I am trying to install 9.

During the install process (of ARS server only)  I get this error:

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login 
failed, but connected as a guest user.]}

After a bunch of these errors, the install claims to have failed BUT an 
arsystem start command brings it up - alas with no logins allowed - at least 
using the API & the mid-tier.  Obviously I will have missed some important 
forms and data during the install.

Anyone run into this while installing ITSM 9?

What value does in the AR System Administrator prompt?  I tried Demo with no 
password and Demo with a password.

Cheers
Ben Chernys
www.softwaretoolhouse.com<http://www.softwaretoolhouse.com>

_ARSlist: "Where the Answers Are" and have been for 20 years_
BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.

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Re: Failing on ITSM (ARS) 9 install - done (not quite)

2016-01-08 Thread Ben Chernys 
Just an FYI.  ARS is up and running - now licensing and installing each of
the ITSM apps is left.

Fred:  I really like the newish SQL Developer that comes with Oracle 12c and
didn't know it came with 11 - which I am using on 8.1

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: January-08-16 09:17
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

 

** 

I haven't got up to 9 but the 8 installer asks what admin user to create
(instead of using Demo)

Depending on which CentOS version you are on there may be several files to
install. 

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Friday, January 08, 2016 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

 

** 

Hi Mark,

 

Thanks for responding & Happy New Year!

 

Yeah.  I figured the installer builds a few minimal tables with SQL and then
uses arcache to build Demo and then launches a bunch of imports and loads.
I followed the install guide which asked for libstc++.so.6 but only
installed the x64 version.  I did an ldd on arcache and sure enough it's 32
bit and needs libstdc++.so.6 & 5.  5 seems to be on my machine.

 

   /opt/bmc/ARSystem/bin/arcache:

libstdc++.so.6 (CXXABI_1.3) => not found

 

I am getting good and deleting the table spaces, users, bmc directory,
killing processes, and restarting the install - having had no end of issues
with building PDBs and making them accessible, the ARS user not having read
to tsnames.ora, wrong java version, and the like, so rerunning the installer
is no problem J

 

I sure miss the stack installer !!!

 

Thanks for your email.  

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 7 + [ DST ]

Land: +1 403 240 4377
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.  You can archive to another server, archive forms, CSV,
HTML.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: January-08-16 01:40
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

 

** 

Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system)
for a file called arCacheOutput - what does it contain?  I've just seen a
similar problem where I had not installed the compat-libstdc++-33.x.x.x.i686
package to provide the 32 bit libstdc++.so.5 file required by the arcache
binary.  

 

The install process goes something like this - connect to db and create
minimal tables, install server binaries, start server, create temp installer
user account using arcache, import remaining forms/workflow from defs.  If
arcache fails to create the temp install account then you're left with a
running server but you have no users and a lot of missing forms.

 

Mark

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG
Subject: Failing on ITSM (ARS) 9 install

 

** 

 

Hi Folks,

 

CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9.

 

I am trying to install 9.  

 

During the install process (of ARS server only)  I get this error:

 

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login
failed, but connected as a guest user.]}

 

After a bunch of these errors, the install claims to have failed BUT an
arsystem start command brings it up - alas with no logins allowed - at least
using the API & the mid-tier.  Obviously I will have missed some important
forms and data during the install.

 

Anyone run into this while installing ITSM 9?

 

What value does in the AR System Administrator prompt?  I tried Demo with no
password and Demo with a password. 

 

Cheers

Ben Chernys

 <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh,
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No.
192790

Re: Failing on ITSM (ARS) 9 install

2016-01-08 Thread Grooms, Frederick W 
I haven't got up to 9 but the 8 installer asks what admin user to create 
(instead of using Demo)
Depending on which CentOS version you are on there may be several files to 
install.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Friday, January 08, 2016 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

**
Hi Mark,

Thanks for responding & Happy New Year!

Yeah.  I figured the installer builds a few minimal tables with SQL and then 
uses arcache to build Demo and then launches a bunch of imports and loads.   I 
followed the install guide which asked for libstc++.so.6 but only installed the 
x64 version.  I did an ldd on arcache and sure enough it's 32 bit and needs 
libstdc++.so.6 & 5.  5 seems to be on my machine.

   /opt/bmc/ARSystem/bin/arcache:
libstdc++.so.6 (CXXABI_1.3) => not found

I am getting good and deleting the table spaces, users, bmc directory, killing 
processes, and restarting the install - having had no end of issues with 
building PDBs and making them accessible, the ARS user not having read to 
tsnames.ora, wrong java version, and the like, so rerunning the installer is no 
problem :)

I sure miss the stack installer !!!

Thanks for your email.

Cheers,
Ben Chernys
Senior Software Architect
[logoSthInc-sm]

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 7 + [ DST ]
Land: +1 403 240 4377
Web: www.softwaretoolhouse.com<http://www.softwaretoolhouse.com/>

We are a BMC Technology Alliance Partner



Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow.

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.  You can archive to another server, archive forms, CSV, HTML.

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!
You can keep your valuable data!

http://www.softwaretoolhouse.com/






From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: January-08-16 01:40
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Failing on ITSM (ARS) 9 install

**
Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system) for a 
file called arCacheOutput - what does it contain?  I've just seen a similar 
problem where I had not installed the compat-libstdc++-33.x.x.x.i686 package to 
provide the 32 bit libstdc++.so.5 file required by the arcache binary.

The install process goes something like this - connect to db and create minimal 
tables, install server binaries, start server, create temp installer user 
account using arcache, import remaining forms/workflow from defs.  If arcache 
fails to create the temp install account then you're left with a running server 
but you have no users and a lot of missing forms.

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Failing on ITSM (ARS) 9 install

**

Hi Folks,

CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9.

I am trying to install 9.

During the install process (of ARS server only)  I get this error:

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login 
failed, but connected as a guest user.]}

After a bunch of these errors, the install claims to have failed BUT an 
arsystem start command brings it up - alas with no logins allowed - at least 
using the API & the mid-tier.  Obviously I will have missed some important 
forms and data during the install.

Anyone run into this while installing ITSM 9?

What value does in the AR System Administrator prompt?  I tried Demo with no 
password and Demo with a password.

Cheers
Ben Chernys
www.softwaretoolhouse.com<http://www.softwaretoolhouse.com>

_ARSlist: "Where the Answers Are" and have been for 20 years_
BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.
No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2015.0.6176 / Virus Database: 4489/11349 - Release Date: 01/07/16



___
UNSUBSCRIBE or access ARSlist Archives at www.a

Re: Failing on ITSM (ARS) 9 install

2016-01-08 Thread Ben Chernys 
Hi Mark,

 

Thanks for responding & Happy New Year!

 

Yeah.  I figured the installer builds a few minimal tables with SQL and then
uses arcache to build Demo and then launches a bunch of imports and loads.
I followed the install guide which asked for libstc++.so.6 but only
installed the x64 version.  I did an ldd on arcache and sure enough it's 32
bit and needs libstdc++.so.6 & 5.  5 seems to be on my machine.

 

   /opt/bmc/ARSystem/bin/arcache:

libstdc++.so.6 (CXXABI_1.3) => not found

 

I am getting good and deleting the table spaces, users, bmc directory,
killing processes, and restarting the install - having had no end of issues
with building PDBs and making them accessible, the ARS user not having read
to tsnames.ora, wrong java version, and the like, so rerunning the installer
is no problem J

 

I sure miss the stack installer !!!

 

Thanks for your email.  

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 7 + [ DST ]

Land: +1 403 240 4377
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.  You can archive to another server, archive forms, CSV,
HTML.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: January-08-16 01:40
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

 

** 

Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system)
for a file called arCacheOutput - what does it contain?  I've just seen a
similar problem where I had not installed the compat-libstdc++-33.x.x.x.i686
package to provide the 32 bit libstdc++.so.5 file required by the arcache
binary.  

 

The install process goes something like this - connect to db and create
minimal tables, install server binaries, start server, create temp installer
user account using arcache, import remaining forms/workflow from defs.  If
arcache fails to create the temp install account then you're left with a
running server but you have no users and a lot of missing forms.

 

Mark

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG
Subject: Failing on ITSM (ARS) 9 install

 

** 

 

Hi Folks,

 

CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9.

 

I am trying to install 9.  

 

During the install process (of ARS server only)  I get this error:

 

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login
failed, but connected as a guest user.]}

 

After a bunch of these errors, the install claims to have failed BUT an
arsystem start command brings it up - alas with no logins allowed - at least
using the API & the mid-tier.  Obviously I will have missed some important
forms and data during the install.

 

Anyone run into this while installing ITSM 9?

 

What value does in the AR System Administrator prompt?  I tried Demo with no
password and Demo with a password. 

 

Cheers

Ben Chernys

 <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh,
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No.
1927903 The content of this email is confidential. If you are not the
addressee, you may not distribute, copy or disclose any part of it. If you
receive this message in error, please delete this from your system and
notify the sender immediately. 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.6176 / Virus Database: 4489/11349 - Release Date: 01/07/16

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Failing on ITSM (ARS) 9 install

2016-01-07 Thread Chetan Shinde 
Seems it did not create the Demo user. Run the arcache and that should
create the Demo user for you. Once that is done you should be fine.
Run it exactly as it is:

arcache -Ua -e 001 -lw 1 -n "Demo" -p "" -g "1;"


On Thursday, January 7, 2016, Ben Chernys 
wrote:

> **
>
>
>
> Hi Folks,
>
>
>
> CentOS – Oracle 12c (isolated PDB) – attempting to install ARS 9.
>
>
>
> I am trying to install 9.
>
>
>
> During the install process (of ARS server only)  I get this error:
>
>
>
> THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login
> failed, but connected as a guest user.]}
>
>
>
> After a bunch of these errors, the install claims to have failed BUT an
> arsystem start command brings it up – alas with no logins allowed – at
> least using the API & the mid-tier.  Obviously I will have missed some
> important forms and data during the install.
>
>
>
> Anyone run into this while installing ITSM 9?
>
>
>
> What value does in the AR System Administrator prompt?  I tried Demo with
> no password and Demo with a password.
>
>
>
> Cheers
>
> Ben Chernys
>
> www.softwaretoolhouse.com
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_



-- 
- Chetan

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Failing on ITSM (ARS) 9 install

2016-01-07 Thread Ben Chernys 
 

Hi Folks,

 

CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9.

 

I am trying to install 9.  

 

During the install process (of ARS server only)  I get this error:

 

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login
failed, but connected as a guest user.]}

 

After a bunch of these errors, the install claims to have failed BUT an
arsystem start command brings it up - alas with no logins allowed - at least
using the API & the mid-tier.  Obviously I will have missed some important
forms and data during the install.

 

Anyone run into this while installing ITSM 9?

 

What value does in the AR System Administrator prompt?  I tried Demo with no
password and Demo with a password. 

 

Cheers

Ben Chernys

www.softwaretoolhouse.com

 


___
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"Where the Answers Are, and have been for 20 years"