Issue installing ITSM patch 7
We are in the process of trying to install Patch 7 for ITSM 7.0.03 on a Unix box running Solaris 10 and can't seem to get the install to complete without crashing the server. We have previously installed this patch on 2 other servers with no issues. The difference this time being we are trying to install on a zone rather than the actual physical box also running Solaris 10. Both instances also running ARS 7.1 patch 5. Just curious if anyone else has ran into and issue with this before. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Issue installing itsm patch 7
Good morning all, Has anyone seen the error "Unable to build patch summary" when runing itsm 7 patch 7? And if so any ideas on what could be going on? The apps are at 7.0.3 patch 6. Thanks, -- Howard Richter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issue installing ITSM patch 7
I tried installing ITSM 7 (and ARS7.1) on a zone in Solaris and had nothing but grief - we tried for 3 months. After repeated calls to our support company and BMC we basically gave up. ARS 7.1 installed with a problem as did the CMDB - All ITSM apps refused to install We constantly had problems with various .so files either being old (made for ARS 7.0) and or just incompatible with something. The conclusion I came to was that the Zoned environment was subtly different from a bare metal env. and nothing I or the Unix admin could do was going to solve the issue Stuart Schon Remedy Team Leader From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ashley Henderson Sent: Thursday, 19 March 2009 4:57 AM To: arslist@ARSLIST.ORG Subject: Issue installing ITSM patch 7 ** We are in the process of trying to install Patch 7 for ITSM 7.0.03 on a Unix box running Solaris 10 and can't seem to get the install to complete without crashing the server. We have previously installed this patch on 2 other servers with no issues. The difference this time being we are trying to install on a zone rather than the actual physical box also running Solaris 10. Both instances also running ARS 7.1 patch 5. Just curious if anyone else has ran into and issue with this before. __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Issue installing itsm patch 7
Is this one of those patches that is trying to validate its prereqs and such before actually installing anything? I know that is a promised 7.5 function, and that they've been working in that direction even in 7.x, but I don't know if they're there yet. Rick On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> wrote: > ** > Got the same errormessage, only on VMWare Machines > > > /Rune Sorlid > > > > > 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: > >> ** Good morning all, >> >> Has anyone seen the error "Unable to build patch summary" when runing itsm >> 7 patch 7? >> >> And if so any ideas on what could be going on? >> >> The apps are at 7.0.3 patch 6. >> >> Thanks, >> >> -- >> Howard Richter >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issue installing itsm patch 7
Ouch, so it looks like that system will need to stay at patch 6, unless someone has found a workaround. Thanks for the info, Howard On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Is this one of those patches that is trying to validate its prereqs and > such before actually installing anything? I know that is a promised 7.5 > function, and that they've been working in that direction even in 7.x, but I > don't know if they're there yet. > > Rick > > On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> wrote: > >> ** >> Got the same errormessage, only on VMWare Machines >> >> >> /Rune Sorlid >> >> >> >> >> 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: >> >>> ** Good morning all, >>> >>> Has anyone seen the error "Unable to build patch summary" when runing >>> itsm 7 patch 7? >>> >>> And if so any ideas on what could be going on? >>> >>> The apps are at 7.0.3 patch 6. >>> >>> Thanks, >>> >>> -- >>> Howard Richter >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issue installing itsm patch 7
Got the same errormessage, only on VMWare Machines /Rune Sorlid 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: > ** Good morning all, > > Has anyone seen the error "Unable to build patch summary" when runing itsm > 7 patch 7? > > And if so any ideas on what could be going on? > > The apps are at 7.0.3 patch 6. > > Thanks, > > -- > Howard Richter > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issue installing itsm patch 7
You might want to check if you have enough space in the drive that holds your system Temp folder.. From the sound of it, it may be a packing list error - failure to build a packing list which happens if there isnt enough space in the temp folder. Joe - Original Message From: Howard Richter <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, June 2, 2008 12:24:37 PM Subject: Re: Issue installing itsm patch 7 ** Ouch, so it looks like that system will need to stay at patch 6, unless someone has found a workaround. Thanks for the info, Howard On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: ** Is this one of those patches that is trying to validate its prereqs and such before actually installing anything? I know that is a promised 7.5 function, and that they've been working in that direction even in 7.x, but I don't know if they're there yet. Rick On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> wrote: ** Got the same errormessage, only on VMWare Machines /Rune Sorlid 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: ** Good morning all, Has anyone seen the error "Unable to build patch summary" when runing itsm 7 patch 7? And if so any ideas on what could be going on? The apps are at 7.0.3 patch 6. Thanks, -- Howard Richter __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issue installing itsm patch 7
Seems like there should be some install logs somewhere that tell you something about the problem. Anything there? Rick On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > You might want to check if you have enough space in the drive that holds > your system Temp folder.. From the sound of it, it may be a packing list > error - failure to build a packing list which happens if there isnt enough > space in the temp folder. > > Joe > > > - Original Message > From: Howard Richter <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Monday, June 2, 2008 12:24:37 PM > Subject: Re: Issue installing itsm patch 7 > > ** Ouch, so it looks like that system will need to stay at patch 6, unless > someone has found a workaround. > > Thanks for the info, > > Howard > > > On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >> >> ** Is this one of those patches that is trying to validate its prereqs and >> such before actually installing anything? I know that is a promised 7.5 >> function, and that they've been working in that direction even in 7.x, but I >> don't know if they're there yet. >> >> Rick >> >> On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> wrote: >> >>> ** >>> Got the same errormessage, only on VMWare Machines >>> >>> >>> /Rune Sorlid >>> >>> >>> >>> >>> 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: >>> >>>> ** Good morning all, >>>> >>>> Has anyone seen the error "Unable to build patch summary" when runing >>>> itsm 7 patch 7? >>>> >>>> And if so any ideas on what could be going on? >>>> >>>> The apps are at 7.0.3 patch 6. >>>> >>>> Thanks, >>>> >>>> -- >>>> Howard Richter >>>> >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>> html___ >>> >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > Resume = http://www.richter-home.net/resume/ > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issue installing itsm patch 7
All, I just got this from Ben Healy. Looks like there is a bug in patch 007. Defect #SW00290729 - ITSM7 patch007 installer failed with "Internal Error: Unable to build patch summary. Installation cannot continue". See attached installer log. The problem can be caused if the SHARE:Application_Properties form does not have Property Name = DataLanguage and / or Property Name =LanguagePacks for each ITSM application. If either of the above are missing they will need to be created (see attached SHARE_Application_Properties.zip for example) before re-running the installation. Howard On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: > ** Seems like there should be some install logs somewhere that tell you > something about the problem. Anything there? > > Rick > > On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > >> ** >> You might want to check if you have enough space in the drive that holds >> your system Temp folder.. From the sound of it, it may be a packing list >> error - failure to build a packing list which happens if there isnt enough >> space in the temp folder. >> >> Joe >> >> >> >> - Original Message >> From: Howard Richter <[EMAIL PROTECTED]> >> To: arslist@ARSLIST.ORG >> Sent: Monday, June 2, 2008 12:24:37 PM >> Subject: Re: Issue installing itsm patch 7 >> >> ** Ouch, so it looks like that system will need to stay at patch 6, >> unless someone has found a workaround. >> >> Thanks for the info, >> >> Howard >> >> >> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>> >>> ** Is this one of those patches that is trying to validate its prereqs >>> and such before actually installing anything? I know that is a promised 7.5 >>> function, and that they've been working in that direction even in 7.x, but I >>> don't know if they're there yet. >>> >>> Rick >>> >>> On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> wrote: >>> >>>> ** >>>> Got the same errormessage, only on VMWare Machines >>>> >>>> >>>> /Rune Sorlid >>>> >>>> >>>> >>>> >>>> 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: >>>> >>>>> ** Good morning all, >>>>> >>>>> Has anyone seen the error "Unable to build patch summary" when runing >>>>> itsm 7 patch 7? >>>>> >>>>> And if so any ideas on what could be going on? >>>>> >>>>> The apps are at 7.0.3 patch 6. >>>>> >>>>> Thanks, >>>>> >>>>> -- >>>>> Howard Richter >>>>> >>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>>> html___ >>>> >>>> >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>> html___ >>> >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >>> >> >> >> >> -- >> Howard Richter >> Red Hat Certified Technician >> CompTIA Linux+ Certified >> ITIL Foundation Certified >> E-Mail = [EMAIL PROTECTED] >> Resume = http://www.richter-home.net/resume/ >> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issue installing itsm patch 7
Ah, yes, good old SHARE:Application_Properties. The bane of many a Remedy install script. You'd think that since it only exists to keep track of the state of the system, largely for Remedy installation scripts, that they'd spend a bit more attention on making sure that the two worked better together before releasing a new patch. Rick On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter <[EMAIL PROTECTED]> wrote: > ** All, > > I just got this from Ben Healy. Looks like there is a bug in patch 007. > > Defect #SW00290729 - ITSM7 patch007 installer failed with "Internal Error: > Unable to build patch summary. Installation cannot continue". See attached > installer log. > > The problem can be caused if the SHARE:Application_Properties form does not > have Property Name = DataLanguage and / or Property Name =LanguagePacks for > each ITSM application. > > If either of the above are missing they will need to be created (see > attached SHARE_Application_Properties.zip for example) before re-running the > installation. > > Howard > > On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: > >> ** Seems like there should be some install logs somewhere that tell you >> something about the problem. Anything there? >> >> Rick >> >> On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: >> >>> ** >>> You might want to check if you have enough space in the drive that >>> holds your system Temp folder.. From the sound of it, it may be a packing >>> list error - failure to build a packing list which happens if there isnt >>> enough space in the temp folder. >>> >>> Joe >>> >>> >>> >>> - Original Message >>> From: Howard Richter <[EMAIL PROTECTED]> >>> To: arslist@ARSLIST.ORG >>> Sent: Monday, June 2, 2008 12:24:37 PM >>> Subject: Re: Issue installing itsm patch 7 >>> >>> ** Ouch, so it looks like that system will need to stay at patch 6, >>> unless someone has found a workaround. >>> >>> Thanks for the info, >>> >>> Howard >>> >>> >>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>>> >>>> ** Is this one of those patches that is trying to validate its prereqs >>>> and such before actually installing anything? I know that is a promised >>>> 7.5 >>>> function, and that they've been working in that direction even in 7.x, but >>>> I >>>> don't know if they're there yet. >>>> >>>> Rick >>>> >>>> On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> wrote: >>>> >>>>> ** >>>>> Got the same errormessage, only on VMWare Machines >>>>> >>>>> >>>>> /Rune Sorlid >>>>> >>>>> >>>>> >>>>> >>>>> 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: >>>>> >>>>>> ** Good morning all, >>>>>> >>>>>> Has anyone seen the error "Unable to build patch summary" when runing >>>>>> itsm 7 patch 7? >>>>>> >>>>>> And if so any ideas on what could be going on? >>>>>> >>>>>> The apps are at 7.0.3 patch 6. >>>>>> >>>>>> Thanks, >>>>>> >>>>>> -- >>>>>> Howard Richter >>>>>> >>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >>>>>> Are" html___ >>>>> >>>>> >>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>>> html___ >>>> >>>> >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>> html___ >>>> >>> >>> >>> >>> -- >>> Howard Richter >>> Red Hat Certified Technician >>> CompTIA Linux+ Certified >>> ITIL Foundation Certified >>> E-Mail = [EMAIL PROTECTED] >>> Resume = http://www.richter-home.net/resume/ >>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >>> >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >>> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > Resume = http://www.richter-home.net/resume/ > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issue installing itsm patch 7
Rick, Are you saying that things should be tested before releasing and maybe there needs to be more then one way to patch an applacation? Have a good day, Howard On 6/3/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Ah, yes, good old SHARE:Application_Properties. The bane of many a > Remedy install script. You'd think that since it only exists to keep track > of the state of the system, largely for Remedy installation scripts, that > they'd spend a bit more attention on making sure that the two worked better > together before releasing a new patch. > > Rick > > On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter <[EMAIL PROTECTED]> wrote: > >> ** All, >> >> I just got this from Ben Healy. Looks like there is a bug in patch 007. >> >> Defect #SW00290729 - ITSM7 patch007 installer failed with "Internal Error: >> Unable to build patch summary. Installation cannot continue". See attached >> installer log. >> >> The problem can be caused if the SHARE:Application_Properties form does >> not have Property Name = DataLanguage and / or Property Name =LanguagePacks >> for each ITSM application. >> >> If either of the above are missing they will need to be created (see >> attached SHARE_Application_Properties.zip for example) before re-running the >> installation. >> >> Howard >> >> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >> >>> ** Seems like there should be some install logs somewhere that tell you >>> something about the problem. Anything there? >>> >>> Rick >>> >>> On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]> >>> wrote: >>> >>>> ** >>>> You might want to check if you have enough space in the drive that >>>> holds your system Temp folder.. From the sound of it, it may be a packing >>>> list error - failure to build a packing list which happens if there isnt >>>> enough space in the temp folder. >>>> >>>> Joe >>>> >>>> >>>> >>>> - Original Message >>>> From: Howard Richter <[EMAIL PROTECTED]> >>>> To: arslist@ARSLIST.ORG >>>> Sent: Monday, June 2, 2008 12:24:37 PM >>>> Subject: Re: Issue installing itsm patch 7 >>>> >>>> ** Ouch, so it looks like that system will need to stay at patch 6, >>>> unless someone has found a workaround. >>>> >>>> Thanks for the info, >>>> >>>> Howard >>>> >>>> >>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>>>> >>>>> ** Is this one of those patches that is trying to validate its prereqs >>>>> and such before actually installing anything? I know that is a promised >>>>> 7.5 >>>>> function, and that they've been working in that direction even in 7.x, >>>>> but I >>>>> don't know if they're there yet. >>>>> >>>>> Rick >>>>> >>>>> On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> wrote: >>>>> >>>>>> ** >>>>>> Got the same errormessage, only on VMWare Machines >>>>>> >>>>>> >>>>>> /Rune Sorlid >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: >>>>>> >>>>>>> ** Good morning all, >>>>>>> >>>>>>> Has anyone seen the error "Unable to build patch summary" when runing >>>>>>> itsm 7 patch 7? >>>>>>> >>>>>>> And if so any ideas on what could be going on? >>>>>>> >>>>>>> The apps are at 7.0.3 patch 6. >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> -- >>>>>>> Howard Richter >>>>>>> >>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >>>>>>> Are" html___ >>>>>> >>>>>> >>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >>>>>> Are" html___ >>>>> >>>>> >>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>>> html___ >>>>> >>>> >>>> >>>> >>>> -- >>>> Howard Richter >>>> Red Hat Certified Technician >>>> CompTIA Linux+ Certified >>>> ITIL Foundation Certified >>>> E-Mail = [EMAIL PROTECTED] >>>> Resume = http://www.richter-home.net/resume/ >>>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>> html___ >>>> >>>> >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>> html___ >>>> >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >>> >> >> >> >> -- >> Howard Richter >> Red Hat Certified Technician >> CompTIA Linux+ Certified >> ITIL Foundation Certified >> E-Mail = [EMAIL PROTECTED] >> Resume = http://www.richter-home.net/resume/ >> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issue installing itsm patch 7
I dunno, Howard - that's kind of "out there". Guess I'm showing my age or something, expecting stuff like testing, proper documentation, the software mfgr. practicing the methodologies it preaches, etc. ;) I guess I need to move ahead with the times. If you think that this is bad, I remember a CMDB 1.1 upgrade that had 3 different copies of the SAME patch script (i.e. same patch name and #). Only a handful of people knew which was which, and not many more people even knew there were multiple copies. If it hadn't been for that and some outstanding help from Support, I never would have gotten through that without having a psychotic episode. So things may be improving...? Rick On Tue, Jun 3, 2008 at 9:01 AM, Howard Richter <[EMAIL PROTECTED]> wrote: > ** Rick, > > Are you saying that things should be tested before releasing and maybe > there needs to be more then one way to patch an application? > > Have a good day, > > Howard > > > On 6/3/08, Rick Cook <[EMAIL PROTECTED]> wrote: >> >> ** Ah, yes, good old SHARE:Application_Properties. The bane of many a >> Remedy install script. You'd think that since it only exists to keep track >> of the state of the system, largely for Remedy installation scripts, that >> they'd spend a bit more attention on making sure that the two worked better >> together before releasing a new patch. >> >> >> Rick >> >> On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter <[EMAIL PROTECTED]> wrote: >> >>> ** All, >>> >>> I just got this from Ben Healy. Looks like there is a bug in patch 007. >>> >>> Defect #SW00290729 - ITSM7 patch007 installer failed with "Internal >>> Error: Unable to build patch summary. Installation cannot continue". See >>> attached installer log. >>> >>> The problem can be caused if the SHARE:Application_Properties form does >>> not have Property Name = DataLanguage and / or Property Name =LanguagePacks >>> for each ITSM application. >>> >>> If either of the above are missing they will need to be created (see >>> attached SHARE_Application_Properties.zip for example) before re-running the >>> installation. >>> >>> Howard >>> >>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>> >>>> ** Seems like there should be some install logs somewhere that tell you >>>> something about the problem. Anything there? >>>> >>>> Rick >>>> >>>> On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]> >>>> wrote: >>>> >>>>> ** >>>>> You might want to check if you have enough space in the drive that >>>>> holds your system Temp folder.. From the sound of it, it may be a packing >>>>> list error - failure to build a packing list which happens if there isnt >>>>> enough space in the temp folder. >>>>> >>>>> Joe >>>>> >>>>> >>>>> >>>>> - Original Message >>>>> From: Howard Richter <[EMAIL PROTECTED]> >>>>> To: arslist@ARSLIST.ORG >>>>> Sent: Monday, June 2, 2008 12:24:37 PM >>>>> Subject: Re: Issue installing itsm patch 7 >>>>> >>>>> ** Ouch, so it looks like that system will need to stay at patch 6, >>>>> unless someone has found a workaround. >>>>> >>>>> Thanks for the info, >>>>> >>>>> Howard >>>>> >>>>> >>>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>>>>> >>>>>> ** Is this one of those patches that is trying to validate its prereqs >>>>>> and such before actually installing anything? I know that is a promised >>>>>> 7.5 >>>>>> function, and that they've been working in that direction even in 7.x, >>>>>> but I >>>>>> don't know if they're there yet. >>>>>> >>>>>> Rick >>>>>> >>>>>> On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> >>>>>> wrote: >>>>>> >>>>>>> ** >>>>>>> Got the same errormessage, only on VMWare Machines >>>>>>> >>>>>>> >>>>>>> /Rune Sorlid >>>>>>> >>>>>>> >>>>>>>
Re: Issue installing itsm patch 7
I think it boils down to "too many managers and marketing/sales people and not enough talent." Could be for a number of reasons: misaligned priorities, issues with employee retention, corner cutting, etc. Axton On Tue, Jun 3, 2008 at 1:07 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** I dunno, Howard - that's kind of "out there". Guess I'm showing my age > or something, expecting stuff like testing, proper documentation, the > software mfgr. practicing the methodologies it preaches, etc. ;) I guess I > need to move ahead with the times. > > If you think that this is bad, I remember a CMDB 1.1 upgrade that had 3 > different copies of the SAME patch script (i.e. same patch name and #). > Only a handful of people knew which was which, and not many more people even > knew there were multiple copies. If it hadn't been for that and some > outstanding help from Support, I never would have gotten through that > without having a psychotic episode. > > So things may be improving...? > > Rick > > On Tue, Jun 3, 2008 at 9:01 AM, Howard Richter <[EMAIL PROTECTED]> wrote: >> >> ** >> Rick, >> >> Are you saying that things should be tested before releasing and maybe >> there needs to be more then one way to patch an application? >> >> Have a good day, >> >> Howard >> >> >> On 6/3/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>> >>> ** Ah, yes, good old SHARE:Application_Properties. The bane of many a >>> Remedy install script. You'd think that since it only exists to keep track >>> of the state of the system, largely for Remedy installation scripts, that >>> they'd spend a bit more attention on making sure that the two worked better >>> together before releasing a new patch. >>> >>> Rick >>> >>> On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter <[EMAIL PROTECTED]> wrote: >>>> >>>> ** >>>> All, >>>> >>>> I just got this from Ben Healy. Looks like there is a bug in patch 007. >>>> >>>> Defect #SW00290729 - ITSM7 patch007 installer failed with "Internal >>>> Error: Unable to build patch summary. Installation cannot continue". See >>>> attached installer log. >>>> >>>> The problem can be caused if the SHARE:Application_Properties form does >>>> not have Property Name = DataLanguage and / or Property Name =LanguagePacks >>>> for each ITSM application. >>>> >>>> If either of the above are missing they will need to be created (see >>>> attached SHARE_Application_Properties.zip for example) before re-running >>>> the >>>> installation. >>>> >>>> Howard >>>> >>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>>>> >>>>> ** Seems like there should be some install logs somewhere that tell you >>>>> something about the problem. Anything there? >>>>> >>>>> Rick >>>>> >>>>> On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]> >>>>> wrote: >>>>>> >>>>>> ** >>>>>> You might want to check if you have enough space in the drive that >>>>>> holds your system Temp folder.. From the sound of it, it may be a packing >>>>>> list error - failure to build a packing list which happens if there isnt >>>>>> enough space in the temp folder. >>>>>> >>>>>> Joe >>>>>> >>>>>> >>>>>> - Original Message >>>>>> From: Howard Richter <[EMAIL PROTECTED]> >>>>>> To: arslist@ARSLIST.ORG >>>>>> Sent: Monday, June 2, 2008 12:24:37 PM >>>>>> Subject: Re: Issue installing itsm patch 7 >>>>>> >>>>>> ** >>>>>> Ouch, so it looks like that system will need to stay at patch 6, >>>>>> unless someone has found a workaround. >>>>>> >>>>>> Thanks for the info, >>>>>> >>>>>> Howard >>>>>> >>>>>> >>>>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>>>>>> >>>>>>> ** Is this one of those patches that is trying to validate its >>>>>>> prereqs and such before actually installing anything? I know that is a >>>>>>
Re: Issue installing itsm patch 7
Bottom line, with out great support people to help us, we would be hitting the (fill in the blank). Howard On 6/3/08, Axton <[EMAIL PROTECTED]> wrote: > > I think it boils down to "too many managers and marketing/sales people > and not enough talent." Could be for a number of reasons: misaligned > priorities, issues with employee retention, corner cutting, etc. > > Axton > > On Tue, Jun 3, 2008 at 1:07 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** I dunno, Howard - that's kind of "out there". Guess I'm showing my > age > > or something, expecting stuff like testing, proper documentation, the > > software mfgr. practicing the methodologies it preaches, etc. ;) I > guess I > > need to move ahead with the times. > > > > If you think that this is bad, I remember a CMDB 1.1 upgrade that had 3 > > different copies of the SAME patch script (i.e. same patch name and #). > > Only a handful of people knew which was which, and not many more people > even > > knew there were multiple copies. If it hadn't been for that and some > > outstanding help from Support, I never would have gotten through that > > without having a psychotic episode. > > > > So things may be improving...? > > > > Rick > > > > On Tue, Jun 3, 2008 at 9:01 AM, Howard Richter <[EMAIL PROTECTED]> > wrote: > >> > >> ** > >> Rick, > >> > >> Are you saying that things should be tested before releasing and maybe > >> there needs to be more then one way to patch an application? > >> > >> Have a good day, > >> > >> Howard > >> > >> > >> On 6/3/08, Rick Cook <[EMAIL PROTECTED]> wrote: > >>> > >>> ** Ah, yes, good old SHARE:Application_Properties. The bane of many a > >>> Remedy install script. You'd think that since it only exists to keep > track > >>> of the state of the system, largely for Remedy installation scripts, > that > >>> they'd spend a bit more attention on making sure that the two worked > better > >>> together before releasing a new patch. > >>> > >>> Rick > >>> > >>> On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter <[EMAIL PROTECTED]> > wrote: > >>>> > >>>> ** > >>>> All, > >>>> > >>>> I just got this from Ben Healy. Looks like there is a bug in patch > 007. > >>>> > >>>> Defect #SW00290729 - ITSM7 patch007 installer failed with "Internal > >>>> Error: Unable to build patch summary. Installation cannot continue". > See > >>>> attached installer log. > >>>> > >>>> The problem can be caused if the SHARE:Application_Properties form > does > >>>> not have Property Name = DataLanguage and / or Property Name > =LanguagePacks > >>>> for each ITSM application. > >>>> > >>>> If either of the above are missing they will need to be created (see > >>>> attached SHARE_Application_Properties.zip for example) before > re-running the > >>>> installation. > >>>> > >>>> Howard > >>>> > >>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: > >>>>> > >>>>> ** Seems like there should be some install logs somewhere that tell > you > >>>>> something about the problem. Anything there? > >>>>> > >>>>> Rick > >>>>> > >>>>> On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]> > >>>>> wrote: > >>>>>> > >>>>>> ** > >>>>>> You might want to check if you have enough space in the drive that > >>>>>> holds your system Temp folder.. From the sound of it, it may be a > packing > >>>>>> list error - failure to build a packing list which happens if there > isnt > >>>>>> enough space in the temp folder. > >>>>>> > >>>>>> Joe > >>>>>> > >>>>>> > >>>>>> - Original Message > >>>>>> From: Howard Richter <[EMAIL PROTECTED]> > >>>>>> To: arslist@ARSLIST.ORG > >>>>>> Sent: Monday, June 2, 2008 12:24:37 PM > >>>>>> Subject: Re: Issue installing itsm patch 7 >
