Re: It's official from the BMC UserWorld web site ... October 2009
No worries from my end, Shawn. We're all interested in seeing the products on which we make our living improve constantly, or at least we should be. Advocating same is nothing to apologize for. Rick On Thu, Sep 25, 2008 at 6:58 AM, Pierson, Shawn <[EMAIL PROTECTED]>wrote: > ** > > I didn't mean to make a dig at anyone. If what I said gave you any offense > I apologize because that was not my intent. I was thinking more of my own > reputation. Sometimes I find it more interesting to participate in > discussions that we all feel passionate about like this and say negative > things about BMC than it is to answer questions about how to get the CI > Viewer to display relationships between People and CIs, or troubleshoot why > someone's AR Server is crashing. > > > > In the past I worked somewhere that a person recognized my name from the > ARSList. Some managers who are clued in will look at the ARSList to see if > you have posted here as part of the background check. It's a good way to > see what you know or don't know. So it's best to keep in mind that this is > a public list, archived on the internet, so what we say could come back to > either make us look good or haunt us. That's why I personally don't want to > rant too much about BMC in this format, because you never know what the > future holds. > > > > Thanks, > > > > Shawn Pierson > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Susan Palmer > *Sent:* Wednesday, September 24, 2008 5:15 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: It's official from the BMC UserWorld web site ... October > 2009 > > > > ** > > Now that's good arslisting the humor ... the slight outrage ... I > didn't even mind Shawn's slight dig at me. At least it was something. We > are alive ! > > On Wed, Sep 24, 2008 at 4:12 PM, Robert Molenda <[EMAIL PROTECTED]> > wrote: > > ** > > > > Been there - got the battle scars - burned the T-shirt... > > > > Step back and "reverse the shoes" on this. Why hasn't BMC listened TO the > List! > > > > David Easter (Bless His Soul) does as best as he can... There are other > BMC'er lurkers here as well. > > > > When Remedy (BMC) *promised* "Easy Upgrades" we chuckled... > > When Remedy (BMC) p*romised* "easy patches" we laughed... > > > > The ARSList has the "people in the trenches" - it is apparent that the BMC > Consultants maybe are not - else the pressure would be placed internally - > or they are happy with collection of the consulting fees? > > > > So, when I signed up for this years *RUG* - I saw that "hotel > construction" + "Florida in hurricane season" + as a > red flag... > > > > Guess they listen to the "Wrong Convention Planners" or maybe the SIM > Module was not correctly configured to have all the inter-relationships and > dependencies in the CMDB? (Impact of Change to CI="Convention Hotel" has > cascade of ?) Impact Analysis was set to low priority (Customer not > attending convention and purchases vendor-X is impact-Y to BMC)? Service > Level Agreements (and customer expectations) module not deployed? > > > > It is not that we are *not* *outraged* and *frustrated* and would like to > Kick some ^^%%$# but what can we do? All of us make our livings on this > product and we are the simple puppet in the controls of the master... > > > > Unfortunately the Master has 'let the team down' due to unfortunate and > "invisible to us" circumstances / decisions / choices... > > > > > > I am certain that IF the BUW was held this year it would have been quite > impressive - and very memorable as the Fountain Blue hotel is a beauty in > itself - Miami Beach - who could ask for more... > > > > Unfortunately the winds of time and fortune did not blow our ways this year > :( > > > > Just an IHMO > > HTH > > Robert Molenda > > > > PS> CU in 2009 [Hopefully] > > On Wed, Sep 24, 2008 at 1:32 PM, Susan Palmer <[EMAIL PROTECTED]> > wrote: > > ** > > Has anyone notice how 'un-arslist' this topic has been? No one seems to > care and BMC should be concerned about that. The fact that no one wants to > rant about it or even make jokes about it is so uncharacteristic of this > group. This group gets heartburn on a drop of a dime usually. Say it the > wrong way and you get 60 replies! What's going on? I'm very disappointed > in this whole affair. Where&#
Re: It's official from the BMC UserWorld web site ... October 2009
I didn't mean to make a dig at anyone. If what I said gave you any offense I apologize because that was not my intent. I was thinking more of my own reputation. Sometimes I find it more interesting to participate in discussions that we all feel passionate about like this and say negative things about BMC than it is to answer questions about how to get the CI Viewer to display relationships between People and CIs, or troubleshoot why someone's AR Server is crashing. In the past I worked somewhere that a person recognized my name from the ARSList. Some managers who are clued in will look at the ARSList to see if you have posted here as part of the background check. It's a good way to see what you know or don't know. So it's best to keep in mind that this is a public list, archived on the internet, so what we say could come back to either make us look good or haunt us. That's why I personally don't want to rant too much about BMC in this format, because you never know what the future holds. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, September 24, 2008 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** Now that's good arslisting the humor ... the slight outrage ... I didn't even mind Shawn's slight dig at me. At least it was something. We are alive ! On Wed, Sep 24, 2008 at 4:12 PM, Robert Molenda <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Been there - got the battle scars - burned the T-shirt... Step back and "reverse the shoes" on this. Why hasn't BMC listened TO the List! David Easter (Bless His Soul) does as best as he can... There are other BMC'er lurkers here as well. When Remedy (BMC) promised "Easy Upgrades" we chuckled... When Remedy (BMC) promised "easy patches" we laughed... The ARSList has the "people in the trenches" - it is apparent that the BMC Consultants maybe are not - else the pressure would be placed internally - or they are happy with collection of the consulting fees? So, when I signed up for this years RUG - I saw that "hotel construction" + "Florida in hurricane season" + as a red flag... Guess they listen to the "Wrong Convention Planners" or maybe the SIM Module was not correctly configured to have all the inter-relationships and dependencies in the CMDB? (Impact of Change to CI="Convention Hotel" has cascade of ?) Impact Analysis was set to low priority (Customer not attending convention and purchases vendor-X is impact-Y to BMC)? Service Level Agreements (and customer expectations) module not deployed? It is not that we are not outraged and frustrated and would like to Kick some ^^%%$# but what can we do? All of us make our livings on this product and we are the simple puppet in the controls of the master... Unfortunately the Master has 'let the team down' due to unfortunate and "invisible to us" circumstances / decisions / choices... I am certain that IF the BUW was held this year it would have been quite impressive - and very memorable as the Fountain Blue hotel is a beauty in itself - Miami Beach - who could ask for more... Unfortunately the winds of time and fortune did not blow our ways this year :( Just an IHMO HTH Robert Molenda PS> CU in 2009 [Hopefully] On Wed, Sep 24, 2008 at 1:32 PM, Susan Palmer <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value
Re: It's official from the BMC UserWorld web site ... October 2009
Actually, a coworker of mine who focuses more on the Asset Management side got an email asking if he'd like to go to BMC and help test some aspects of Asset Management with real-world data and test cases. I'm hoping that they do this with every module, and if so we may see BMC's reputation in the market improve as a result. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, September 24, 2008 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** How about if they take every bit of the $$$ they would have spent on UserWorld 2008 and hire top-notch quality assurance folks to test and clean up their ITSM and ARS code. I can think of several segments of it that have obviously missed out on any sort of coherent QA process. They could at least come up with the resources to QA the new 7.5 stuff properly, so that we don't get a continuation of the last several years into 2009-2010. I would much rather receive releases of code that actually work as advertised than listen to hours of hype about products that don't (work). Sorry to be so cynical, but if I could pick my top priority... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, September 24, 2008 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: It's official from the BMC UserWorld web site ... October 2009
Now that's good arslisting the humor ... the slight outrage ... I didn't even mind Shawn's slight dig at me. At least it was something. We are alive ! On Wed, Sep 24, 2008 at 4:12 PM, Robert Molenda <[EMAIL PROTECTED]>wrote: > ** > Been there - got the battle scars - burned the T-shirt... > > Step back and "reverse the shoes" on this. Why hasn't BMC listened TO the > List! > > David Easter (Bless His Soul) does as best as he can... There are other > BMC'er lurkers here as well. > > When Remedy (BMC) *promised* "Easy Upgrades" we chuckled... > When Remedy (BMC) p*romised* "easy patches" we laughed... > > The ARSList has the "people in the trenches" - it is apparent that the BMC > Consultants maybe are not - else the pressure would be placed internally - > or they are happy with collection of the consulting fees? > > So, when I signed up for this years *RUG* - I saw that "hotel > construction" + "Florida in hurricane season" + as a > red flag... > > Guess they listen to the "Wrong Convention Planners" or maybe the SIM > Module was not correctly configured to have all the inter-relationships and > dependencies in the CMDB? (Impact of Change to CI="Convention Hotel" has > cascade of ?) Impact Analysis was set to low priority (Customer not > attending convention and purchases vendor-X is impact-Y to BMC)? Service > Level Agreements (and customer expectations) module not deployed? > > It is not that we are *not* *outraged* and *frustrated* and would like to > Kick some ^^%%$# but what can we do? All of us make our livings on this > product and we are the simple puppet in the controls of the master... > > Unfortunately the Master has 'let the team down' due to unfortunate and > "invisible to us" circumstances / decisions / choices... > > > I am certain that IF the BUW was held this year it would have been quite > impressive - and very memorable as the Fountain Blue hotel is a beauty in > itself - Miami Beach - who could ask for more... > > Unfortunately the winds of time and fortune did not blow our ways this year > :( > > Just an IHMO > HTH > Robert Molenda > > PS> CU in 2009 [Hopefully] > > On Wed, Sep 24, 2008 at 1:32 PM, Susan Palmer <[EMAIL PROTECTED]>wrote: > >> ** >> Has anyone notice how 'un-arslist' this topic has been? No one seems to >> care and BMC should be concerned about that. The fact that no one wants to >> rant about it or even make jokes about it is so uncharacteristic of this >> group. This group gets heartburn on a drop of a dime usually. Say it the >> wrong way and you get 60 replies! What's going on? I'm very disappointed >> in this whole affair. Where's the spark? Where's the outrage? Not like >> you didn't see this possibility when you went to the hotel website after >> last year's RUG and found they were under construction red flag !! >> >> Are there any plans to share with us any of the news that would have been >> shared in just a few short weeks? Any podcasts planned? Do you want the >> regional RUGS to start setting up something to provide this? No one is >> thinking about these things at BMC? >> >> Why not hold the RUG virtually? Webex's of the sessions. Giant webex's >> of the morning gathering. You have the registrations so you know who would >> be a valid login. Maybe use this as an opportunity for all customers to >> login even if they didn't register. What a show of goodwill to the BMC >> customer community to do something like this. Maybe if people get a taste >> of the sessions and the value they provide more would attend. >> >> Of course I'm being selfish, I don't really care about the other >> products. They have to find people to push their cause. I'm looking for >> the Remedy stuff !! >> >> I'm sure there's a 100 people here that can think of additional ways to >> still pull this off. >> >> Don't let BMC think we really don't care speak up. >> >> Susan >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > > > -- > If it were not for the gutter, my mind would be homeless! > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: It's official from the BMC UserWorld web site ... October 2009
...And the church said "Amen!" Rick On Wed, Sep 24, 2008 at 2:39 PM, Danny Kellett < [EMAIL PROTECTED]> wrote: > The man has a point > > strauss wrote: > >> ** >> >> How about if they take every bit of the $$$ they would have spent on >> UserWorld 2008 and hire top-notch quality assurance folks to test and clean >> up their ITSM and ARS code. I can think of several segments of it that have >> obviously missed out on any sort of coherent QA process. They could at least >> come up with the resources to QA the new 7.5 stuff properly, so that we >> don't get a continuation of the last several years into 2009-2010. I would >> much rather receive releases of code that actually work as advertised than >> listen to hours of hype about products that don't (work). >> >> Sorry to be so cynical, but if I could pick my top priority… >> >> Christopher Strauss, Ph.D. >> >> Call Tracking Administration Manager >> >> University of North Texas Computing & IT Center >> >> http://itsm.unt.edu/ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *Susan Palmer >> *Sent:* Wednesday, September 24, 2008 3:33 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: It's official from the BMC UserWorld web site ... October >> 2009 >> >> ** >> >> Has anyone notice how 'un-arslist' this topic has been? No one seems to >> care and BMC should be concerned about that. The fact that no one wants to >> rant about it or even make jokes about it is so uncharacteristic of this >> group. This group gets heartburn on a drop of a dime usually. Say it the >> wrong way and you get 60 replies! What's going on? I'm very disappointed in >> this whole affair. Where's the spark? Where's the outrage? Not like you >> didn't see this possibility when you went to the hotel website after last >> year's RUG and found they were under construction red flag !! >> >> Are there any plans to share with us any of the news that would have been >> shared in just a few short weeks? Any podcasts planned? Do you want the >> regional RUGS to start setting up something to provide this? No one is >> thinking about these things at BMC? >> >> Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of >> the morning gathering. You have the registrations so you know who would be a >> valid login. Maybe use this as an opportunity for all customers to login >> even if they didn't register. What a show of goodwill to the BMC customer >> community to do something like this. Maybe if people get a taste of the >> sessions and the value they provide more would attend. >> >> Of course I'm being selfish, I don't really care about the other products. >> They have to find people to push their cause. I'm looking for the Remedy >> stuff !! >> >> I'm sure there's a 100 people here that can think of additional ways to >> still pull this off. >> >> Don't let BMC think we really don't care speak up. >> >> Susan >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> >> >> >> __ Information from ESET NOD32 Antivirus, version of virus >> signature database 3469 (20080924) __ >> >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: It's official from the BMC UserWorld web site ... October 2009
The man has a point strauss wrote: ** How about if they take every bit of the $$$ they would have spent on UserWorld 2008 and hire top-notch quality assurance folks to test and clean up their ITSM and ARS code. I can think of several segments of it that have obviously missed out on any sort of coherent QA process. They could at least come up with the resources to QA the new 7.5 stuff properly, so that we don’t get a continuation of the last several years into 2009-2010. I would much rather receive releases of code that actually work as advertised than listen to hours of hype about products that don’t (work). Sorry to be so cynical, but if I could pick my top priority… Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Wednesday, September 24, 2008 3:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __ Information from ESET NOD32 Antivirus, version of virus signature database 3469 (20080924) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: It's official from the BMC UserWorld web site ... October 2009
Joe - our posts crossed on the wire - totally agree... Maybe I should have just said "fedup" L8R Robert On Wed, Sep 24, 2008 at 1:53 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > > Off course we all do care (I'm sure) but its not really going to change > things that much if some CEO sitting on top there makes that decision not to > spend any more $'s than they already have in an attempt to host a conference > that didn't happen in the first place.. > > > > Maybe we are just fedup with not being heard.. > > > > Thank God for a few who care that includes David Easter among others.. > > > > Joe > > - Original Message > From: Susan Palmer <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Wednesday, September 24, 2008 4:32:32 PM > Subject: Re: It's official from the BMC UserWorld web site ... October 2009 > > ** Has anyone notice how 'un-arslist' this topic has been? No one seems > to care and BMC should be concerned about that. The fact that no one wants > to rant about it or even make jokes about it is so uncharacteristic of this > group. This group gets heartburn on a drop of a dime usually. Say it the > wrong way and you get 60 replies! What's going on? I'm very disappointed > in this whole affair. Where's the spark? Where's the outrage? Not like > you didn't see this possibility when you went to the hotel website after > last year's RUG and found they were under construction red flag !! > > Are there any plans to share with us any of the news that would have been > shared in just a few short weeks? Any podcasts planned? Do you want the > regional RUGS to start setting up something to provide this? No one is > thinking about these things at BMC? > > Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of > the morning gathering. You have the registrations so you know who would be > a valid login. Maybe use this as an opportunity for all customers to login > even if they didn't register. What a show of goodwill to the BMC customer > community to do something like this. Maybe if people get a taste of the > sessions and the value they provide more would attend. > > Of course I'm being selfish, I don't really care about the other products. > They have to find people to push their cause. I'm looking for the Remedy > stuff !! > > I'm sure there's a 100 people here that can think of additional ways to > still pull this off. > > Don't let BMC think we really don't care speak up. > > Susan > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: It's official from the BMC UserWorld web site ... October 2009
How about if they take every bit of the $$$ they would have spent on UserWorld 2008 and hire top-notch quality assurance folks to test and clean up their ITSM and ARS code. I can think of several segments of it that have obviously missed out on any sort of coherent QA process. They could at least come up with the resources to QA the new 7.5 stuff properly, so that we don't get a continuation of the last several years into 2009-2010. I would much rather receive releases of code that actually work as advertised than listen to hours of hype about products that don't (work). Sorry to be so cynical, but if I could pick my top priority... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, September 24, 2008 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: It's official from the BMC UserWorld web site ... October 2009
Been there - got the battle scars - burned the T-shirt... Step back and "reverse the shoes" on this. Why hasn't BMC listened TO the List! David Easter (Bless His Soul) does as best as he can... There are other BMC'er lurkers here as well. When Remedy (BMC) *promised* "Easy Upgrades" we chuckled... When Remedy (BMC) p*romised* "easy patches" we laughed... The ARSList has the "people in the trenches" - it is apparent that the BMC Consultants maybe are not - else the pressure would be placed internally - or they are happy with collection of the consulting fees? So, when I signed up for this years *RUG* - I saw that "hotel construction" + "Florida in hurricane season" + as a red flag... Guess they listen to the "Wrong Convention Planners" or maybe the SIM Module was not correctly configured to have all the inter-relationships and dependencies in the CMDB? (Impact of Change to CI="Convention Hotel" has cascade of ?) Impact Analysis was set to low priority (Customer not attending convention and purchases vendor-X is impact-Y to BMC)? Service Level Agreements (and customer expectations) module not deployed? It is not that we are *not* *outraged* and *frustrated* and would like to Kick some ^^%%$# but what can we do? All of us make our livings on this product and we are the simple puppet in the controls of the master... Unfortunately the Master has 'let the team down' due to unfortunate and "invisible to us" circumstances / decisions / choices... I am certain that IF the BUW was held this year it would have been quite impressive - and very memorable as the Fountain Blue hotel is a beauty in itself - Miami Beach - who could ask for more... Unfortunately the winds of time and fortune did not blow our ways this year :( Just an IHMO HTH Robert Molenda PS> CU in 2009 [Hopefully] On Wed, Sep 24, 2008 at 1:32 PM, Susan Palmer <[EMAIL PROTECTED]> wrote: > ** Has anyone notice how 'un-arslist' this topic has been? No one seems > to care and BMC should be concerned about that. The fact that no one wants > to rant about it or even make jokes about it is so uncharacteristic of this > group. This group gets heartburn on a drop of a dime usually. Say it the > wrong way and you get 60 replies! What's going on? I'm very disappointed > in this whole affair. Where's the spark? Where's the outrage? Not like > you didn't see this possibility when you went to the hotel website after > last year's RUG and found they were under construction red flag !! > > Are there any plans to share with us any of the news that would have been > shared in just a few short weeks? Any podcasts planned? Do you want the > regional RUGS to start setting up something to provide this? No one is > thinking about these things at BMC? > > Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of > the morning gathering. You have the registrations so you know who would be > a valid login. Maybe use this as an opportunity for all customers to login > even if they didn't register. What a show of goodwill to the BMC customer > community to do something like this. Maybe if people get a taste of the > sessions and the value they provide more would attend. > > Of course I'm being selfish, I don't really care about the other products. > They have to find people to push their cause. I'm looking for the Remedy > stuff !! > > I'm sure there's a 100 people here that can think of additional ways to > still pull this off. > > Don't let BMC think we really don't care speak up. > > Susan > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: It's official from the BMC UserWorld web site ... October 2009
Susan, While I agree with your feelings on the matter, I don't think BMC is going to do any of the things you suggest. Also, I sent my sales rep an email after the news of it being cancelled, and have been in contact with him as an "outlet" rather than the ARSList. Sometimes it's better to handle things that way than to be known as the "angry anti-BMC person" should you deal with BMC support personnel or an employer that reads the ARSList. Another reason is that there is a lot going on right now that takes precedence, at least for me. The hurricane was a big problem, the U.S. and possibly the world are facing a huge financial crisis, and lots of other smaller things are going on too. In any case, I wish you good luck and hope that the BMC User World conference does take place next year. Right now, I'm just going to try to get my refunds and focus on other things. Yes, it is highly disappointing, but I don't see what I can do about it. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, September 24, 2008 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: It's official from the BMC UserWorld web site ... October 2009
Off course we all do care (I'm sure) but its not really going to change things that much if some CEO sitting on top there makes that decision not to spend any more $'s than they already have in an attempt to host a conference that didn't happen in the first place.. Maybe we are just fedup with not being heard.. Thank God for a few who care that includes David Easter among others.. Joe - Original Message From: Susan Palmer <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 24, 2008 4:32:32 PM Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: It's official from the BMC UserWorld web site ... October 2009
Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
It's official from the BMC UserWorld web site ... October 2009
Breaking News Update: The next UserWorld conference will be held in October 2009. Location still hasn't been announced. [Side Note: The wording implies no European conference before then since that too is a UserWorld, but it is not explicitly said] So this means, amongst other things, the ARSlist Awards 2008 will be held In cyberspace for the second time in 14 years (the other time was in the Falcon era). Stay tuned for the restart of the process. . Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
