Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms
Roger - No training at this company; an ugly reality. Upgrading might be possible but I just installed SRM 2.2 a few months ago. I haven't read the SRM 7.6 docs to see if something like this would be much easier at that point. I knew I was looking at a ton of Active Links. Thanks for the suggestion about just putting the fields on the Change form. From the multiple suggestions here I can tell I have some more thinking to do about this before jumping in whole hog. As for your next post of I assume you would have it open the related Service Request that could be related to multiple Changes. - My goal is to have one SR that relates to one Change. Perhaps my lack of Remedy development understanding is making me think this result is easier said than done. The work on the Change would be done by one person, not multiple people. Which is why I am hoping to get by with one Change. Thanks, Christine On May 10, 2:27 pm, Roger Justice rjust2...@aol.com wrote: My first question is Have you been to SRM training? my second question is Can you upgrade to SRM 7.6? You will either need to make these character fields with multi pick menus or create a lot of Active Links that will change the check box into a character field that will be pushed to CHG:Infrastructure Change. You would also need to create multiple changes with the appropriate details. If you are going to add 140 check boxes to the CHG:Infrastructure Change form then you can pass the details without having to use character fields. -Original Message- From: Christine christineperryi...@yahoo.com To: arsl...@arslist.org Sent: Mon, May 10, 2010 5:14 pm Subject: Mulitple Check boxes on Advance Interface Forms Has anyone used an AIF to create a form with a long list of checkboxes hat indicate a users request for application access? I need to eplace a java web based form with an SRD. The web form is going away ecause of two companies merging; the web form is now considered by anagement something close to nuclear waste and it must be replaced. orks great, has for years, but needs to be gone. I have a basic AIF form (copy of the original) working at a very basic evel. I have values from the Mapped 10-27 and Mapped 28 – 47 tabs uccessfully being sent to just the Detailed Description (Notes) field n the HPD:Help Desk form. That isn’t a lot but at least the base rocess is working. From here, it gets a bit more complicated and I et lost. I need to create an AIF that would be a list of checkbox fields with itles such as ‘General Ledger’, ‘Accounts Payable’, ‘Order anagement’, ‘Inventory Control’ and ‘Work in Progress’. If a person hecked the boxes next to ‘Accounts Payable’ and ‘Inventory Control’ I eed to indicate this somehow in the HPD:Help Desk form. This being my first major foray into the AIF I’m wondering what is the est way to get the data to the HPD:HelpDesk form. My total list of checkboxes is somewhere around 140 (Placed in ections of course. It is going to be a lengthy listing of Oracle pplications Responsibilities). Does anyone know how to make such a engthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says If an end user response requires a selection field those fields can e placed on the Your Fields tab, and additional workflow with an xecution order of zero can be created to set the field values on the apped tab to the value of those fields. This would be done with the idden fields that are not used to pose questions to the end user. his allows those data types to be mapped automatically using the pre- efined mapping”. What hidden fields? The ‘Mapped’ tab only has 9 fields and I don’t hink I can I add fields to the Mapped tab. One last question here – once the form is correct, how do I get the ields to appear as choices in the AOT ‘Add Target Data’ option? Any help would be greatly appreciated. Though I may need to read your esponse several times before understanding it since I’m much more of Remedy Admin than a developer. ___ NSUBSCRIBE or access ARSlist Archives atwww.arslist.org ttend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are -- You received this message because you are subscribed to the Google Groups Remedy ARS group. To post to this group, send email to arsl...@googlegroups.com. To unsubscribe from this group, send email to arslist+unsubscr...@googlegroups.com. For more options, visit this group athttp://groups.google.com/group/arslist?hl=en.- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms
Thank you Mahesh. Can you clarify? Are you saying that you have workflow on the Change form (in my case) that displays a button to open the SR when the Change creation source is from the AIF? Sorry if I'm a bit thick-headed here, I want to make certain I understand correctly. Last week I found the SYS:FormFieldSelection and was wondering if I needed to touch this or not. You may have just saved me a lot of work and a cleaner way to do this. Christine On May 10, 2:46 pm, Mahesh mchand...@gmail.com wrote: Firstly, I never bother to map the data onto the back-end application form if the Request is generated using an Advanced Interface Form. All I do is display a button/hyperlink when the Change/Incident/Work Order/ Release etc is created using Advanced Interface Form. The form is opened dynamically based on the Service Request Definition. For all other Standard Requests, we display the Request Details which already has all the information. Christine -Add Target Data is fetching information from SYS:Form Field Selection. I wouldn't recommend customizing or even worry about this for one Service Request Definition. Add as many fields as you want on the Advanced Interface Form and have work-flow to open that form directly from the back-end application. Thanks Mahesh On Mon, May 10, 2010 at 4:29 PM, Roger Justice rjust2...@aol.com wrote: ** I assume you would have it open the related Service Request that could be related to multiple Changes. -Original Message- From: Mahesh mchand...@gmail.com To: arsl...@arslist.org Sent: Mon, May 10, 2010 5:22 pm Subject: Re: Mulitple Check boxes on Advance Interface Forms ** Why not use Advanced Interface Form without backend mapping and have a button to open the form from the backend application (Incident/Work Order/Change/Release) This will even avoid duplication of data. Thanks Mahesh On Mon, May 10, 2010 at 4:14 PM, Christine christineperryi...@yahoo.comwrote: Has anyone used an AIF to create a form with a long list of checkboxes that indicate a users request for application access? I need to replace a java web based form with an SRD. The web form is going away because of two companies merging; the web form is now considered by management something close to nuclear waste and it must be replaced. Works great, has for years, but needs to be gone. I have a basic AIF form (copy of the original) working at a very basic level. I have values from the Mapped 10-27 and Mapped 28 – 47 tabs successfully being sent to just the Detailed Description (Notes) field on the HPD:Help Desk form. That isn’t a lot but at least the base process is working. From here, it gets a bit more complicated and I get lost. I need to create an AIF that would be a list of checkbox fields with titles such as ‘General Ledger’, ‘Accounts Payable’, ‘Order Management’, ‘Inventory Control’ and ‘Work in Progress’. If a person checked the boxes next to ‘Accounts Payable’ and ‘Inventory Control’ I need to indicate this somehow in the HPD:Help Desk form. This being my first major foray into the AIF I’m wondering what is the best way to get the data to the HPD:HelpDesk form. My total list of checkboxes is somewhere around 140 (Placed in sections of course. It is going to be a lengthy listing of Oracle Applications Responsibilities). Does anyone know how to make such a lengthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says “If an end user response requires a selection field those fields can be placed on the Your Fields tab, and additional workflow with an execution order of zero can be created to set the field values on the Mapped tab to the value of those fields. This would be done with the hidden fields that are not used to pose questions to the end user. This allows those data types to be mapped automatically using the pre- defined mapping”. What hidden fields? The ‘Mapped’ tab only has 9 fields and I don’t think I can I add fields to the Mapped tab. One last question here – once the form is correct, how do I get the fields to appear as choices in the AOT ‘Add Target Data’ option? Any help would be greatly appreciated. Though I may need to read your response several times before understanding it since I’m much more of a Remedy Admin than a developer. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are _attend WWRUG10www.wwrug.comARSlist: Where the Answers Are_ _attend WWRUG10www.wwrug.comARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are -- You received this message because you are subscribed to the Google Groups
Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms
When an Incident, Work order, or Change is created from an AIF, you can click
on the Service Request button and then click on the more details button (I
think that's what it's called - lower right hand corner of the Service Request)
to bring up the AIF form. You actually don't need to create extra buttons to do
this.
Of course, if you want to go directly to the AIF form, then a button would be
needed...
Anne Brock
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Christine
Sent: Tuesday, May 11, 2010 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms
Thank you Mahesh. Can you clarify? Are you saying that you have
workflow on the Change form (in my case) that displays a button to
open the SR when the Change creation source is from the AIF? Sorry if
I'm a bit thick-headed here, I want to make certain I understand
correctly.
Last week I found the SYS:FormFieldSelection and was wondering if I
needed to touch this or not.
You may have just saved me a lot of work and a cleaner way to do
this.
Christine
On May 10, 2:46 pm, Mahesh mchand...@gmail.com wrote:
Firstly, I never bother to map the data onto the back-end application form
if the Request is generated using an Advanced Interface Form.
All I do is display a button/hyperlink when the Change/Incident/Work Order/
Release etc is created using Advanced Interface Form. The form is opened
dynamically based on the Service Request Definition. For all other Standard
Requests, we display the Request Details which already has all the
information.
Christine -Add Target Data is fetching information from SYS:Form Field
Selection. I wouldn't recommend customizing or even worry about this for
one Service Request Definition. Add as many fields as you want on the
Advanced Interface Form and have work-flow to open that form directly from
the back-end application.
Thanks
Mahesh
On Mon, May 10, 2010 at 4:29 PM, Roger Justice rjust2...@aol.com wrote:
** I assume you would have it open the related Service Request that could
be related to multiple Changes.
-Original Message-
From: Mahesh mchand...@gmail.com
To: arsl...@arslist.org
Sent: Mon, May 10, 2010 5:22 pm
Subject: Re: Mulitple Check boxes on Advance Interface Forms
** Why not use Advanced Interface Form without backend mapping and have
a button to open the form from the backend application (Incident/Work
Order/Change/Release)
This will even avoid duplication of data.
Thanks
Mahesh
On Mon, May 10, 2010 at 4:14 PM, Christine
christineperryi...@yahoo.comwrote:
Has anyone used an AIF to create a form with a long list of checkboxes
that indicate a users request for application access? I need to
replace a java web based form with an SRD. The web form is going away
because of two companies merging; the web form is now considered by
management something close to nuclear waste and it must be replaced.
Works great, has for years, but needs to be gone.
I have a basic AIF form (copy of the original) working at a very basic
level. I have values from the Mapped 10-27 and Mapped 28 - 47 tabs
successfully being sent to just the Detailed Description (Notes) field
on the HPD:Help Desk form. That isn't a lot but at least the base
process is working. From here, it gets a bit more complicated and I
get lost.
I need to create an AIF that would be a list of checkbox fields with
titles such as 'General Ledger', 'Accounts Payable', 'Order
Management', 'Inventory Control' and 'Work in Progress'. If a person
checked the boxes next to 'Accounts Payable' and 'Inventory Control' I
need to indicate this somehow in the HPD:Help Desk form.
This being my first major foray into the AIF I'm wondering what is the
best way to get the data to the HPD:HelpDesk form.
My total list of checkboxes is somewhere around 140 (Placed in
sections of course. It is going to be a lengthy listing of Oracle
Applications Responsibilities). Does anyone know how to make such a
lengthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says
If an end user response requires a selection field those fields can
be placed on the Your Fields tab, and additional workflow with an
execution order of zero can be created to set the field values on the
Mapped tab to the value of those fields. This would be done with the
hidden fields that are not used to pose questions to the end user.
This allows those data types to be mapped automatically using the pre-
defined mapping.
What hidden fields? The 'Mapped' tab only has 9 fields and I don't
think I can I add fields to the Mapped tab.
One last question here - once the form is correct, how do I get the
fields to appear as choices in the AOT 'Add Target Data' option?
Any help would be greatly appreciated. Though I may need to read your
Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms
True, the AIF can be opened from Incident/Change/Work Order but not Task
which was one of the primary reason we added two custom buttons “View
Service Request” which would open “SRS:Request Details” and “More Details”
for AIF. These two buttons are displayed dynamically i.e., “More Details” is
visible only when the Request is using AIF. Also, I always create two views
for AIFs, one to be displayed for End User and another for Fulfillment group
visible from back-end application.
It would have been nice
1. If we could specify the Advanced Interface Form and the View on the
SRD. This way we could use the same Form for multiple purposes.
2. If there was a flag being passed back to the AIF once the
fulfillment request is successfully generated.
Thanks
Mahesh
On Tue, May 11, 2010 at 6:32 PM, Brock, Anne anne_br...@bmc.com wrote:
When an Incident, Work order, or Change is created from an AIF, you can
click on the Service Request button and then click on the more details
button (I think that's what it's called - lower right hand corner of the
Service Request) to bring up the AIF form. You actually don't need to create
extra buttons to do this.
Of course, if you want to go directly to the AIF form, then a button would
be needed...
Anne Brock
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Christine
Sent: Tuesday, May 11, 2010 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface
Forms
Thank you Mahesh. Can you clarify? Are you saying that you have
workflow on the Change form (in my case) that displays a button to
open the SR when the Change creation source is from the AIF? Sorry if
I'm a bit thick-headed here, I want to make certain I understand
correctly.
Last week I found the SYS:FormFieldSelection and was wondering if I
needed to touch this or not.
You may have just saved me a lot of work and a cleaner way to do
this.
Christine
On May 10, 2:46 pm, Mahesh mchand...@gmail.com wrote:
Firstly, I never bother to map the data onto the back-end application
form
if the Request is generated using an Advanced Interface Form.
All I do is display a button/hyperlink when the Change/Incident/Work
Order/
Release etc is created using Advanced Interface Form. The form is
opened
dynamically based on the Service Request Definition. For all other
Standard
Requests, we display the Request Details which already has all the
information.
Christine -Add Target Data is fetching information from SYS:Form Field
Selection. I wouldn't recommend customizing or even worry about this for
one Service Request Definition. Add as many fields as you want on the
Advanced Interface Form and have work-flow to open that form directly
from
the back-end application.
Thanks
Mahesh
On Mon, May 10, 2010 at 4:29 PM, Roger Justice rjust2...@aol.com
wrote:
** I assume you would have it open the related Service Request that
could
be related to multiple Changes.
-Original Message-
From: Mahesh mchand...@gmail.com
To: arsl...@arslist.org
Sent: Mon, May 10, 2010 5:22 pm
Subject: Re: Mulitple Check boxes on Advance Interface Forms
** Why not use Advanced Interface Form without backend mapping and
have
a button to open the form from the backend application (Incident/Work
Order/Change/Release)
This will even avoid duplication of data.
Thanks
Mahesh
On Mon, May 10, 2010 at 4:14 PM, Christine
christineperryi...@yahoo.comwrote:
Has anyone used an AIF to create a form with a long list of checkboxes
that indicate a users request for application access? I need to
replace a java web based form with an SRD. The web form is going away
because of two companies merging; the web form is now considered by
management something close to nuclear waste and it must be replaced.
Works great, has for years, but needs to be gone.
I have a basic AIF form (copy of the original) working at a very basic
level. I have values from the Mapped 10-27 and Mapped 28 - 47 tabs
successfully being sent to just the Detailed Description (Notes) field
on the HPD:Help Desk form. That isn't a lot but at least the base
process is working. From here, it gets a bit more complicated and I
get lost.
I need to create an AIF that would be a list of checkbox fields with
titles such as 'General Ledger', 'Accounts Payable', 'Order
Management', 'Inventory Control' and 'Work in Progress'. If a person
checked the boxes next to 'Accounts Payable' and 'Inventory Control' I
need to indicate this somehow in the HPD:Help Desk form.
This being my first major foray into the AIF I'm wondering what is the
best way to get the data to the HPD:HelpDesk form.
My total list of checkboxes is somewhere around 140 (Placed in
sections of course. It is going
Mulitple Check boxes on Advance Interface Forms
Has anyone used an AIF to create a form with a long list of checkboxes that indicate a users request for application access? I need to replace a java web based form with an SRD. The web form is going away because of two companies merging; the web form is now considered by management something close to nuclear waste and it must be replaced. Works great, has for years, but needs to be gone. I have a basic AIF form (copy of the original) working at a very basic level. I have values from the Mapped 10-27 and Mapped 28 – 47 tabs successfully being sent to just the Detailed Description (Notes) field on the HPD:Help Desk form. That isn’t a lot but at least the base process is working. From here, it gets a bit more complicated and I get lost. I need to create an AIF that would be a list of checkbox fields with titles such as ‘General Ledger’, ‘Accounts Payable’, ‘Order Management’, ‘Inventory Control’ and ‘Work in Progress’. If a person checked the boxes next to ‘Accounts Payable’ and ‘Inventory Control’ I need to indicate this somehow in the HPD:Help Desk form. This being my first major foray into the AIF I’m wondering what is the best way to get the data to the HPD:HelpDesk form. My total list of checkboxes is somewhere around 140 (Placed in sections of course. It is going to be a lengthy listing of Oracle Applications Responsibilities). Does anyone know how to make such a lengthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says “If an end user response requires a selection field those fields can be placed on the Your Fields tab, and additional workflow with an execution order of zero can be created to set the field values on the Mapped tab to the value of those fields. This would be done with the hidden fields that are not used to pose questions to the end user. This allows those data types to be mapped automatically using the pre- defined mapping”. What hidden fields? The ‘Mapped’ tab only has 9 fields and I don’t think I can I add fields to the Mapped tab. One last question here – once the form is correct, how do I get the fields to appear as choices in the AOT ‘Add Target Data’ option? Any help would be greatly appreciated. Though I may need to read your response several times before understanding it since I’m much more of a Remedy Admin than a developer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mulitple Check boxes on Advance Interface Forms
Why not use Advanced Interface Form without backend mapping and have a button to open the form from the backend application (Incident/Work Order/Change/Release) This will even avoid duplication of data. Thanks Mahesh On Mon, May 10, 2010 at 4:14 PM, Christine christineperryi...@yahoo.comwrote: Has anyone used an AIF to create a form with a long list of checkboxes that indicate a users request for application access? I need to replace a java web based form with an SRD. The web form is going away because of two companies merging; the web form is now considered by management something close to nuclear waste and it must be replaced. Works great, has for years, but needs to be gone. I have a basic AIF form (copy of the original) working at a very basic level. I have values from the Mapped 10-27 and Mapped 28 – 47 tabs successfully being sent to just the Detailed Description (Notes) field on the HPD:Help Desk form. That isn’t a lot but at least the base process is working. From here, it gets a bit more complicated and I get lost. I need to create an AIF that would be a list of checkbox fields with titles such as ‘General Ledger’, ‘Accounts Payable’, ‘Order Management’, ‘Inventory Control’ and ‘Work in Progress’. If a person checked the boxes next to ‘Accounts Payable’ and ‘Inventory Control’ I need to indicate this somehow in the HPD:Help Desk form. This being my first major foray into the AIF I’m wondering what is the best way to get the data to the HPD:HelpDesk form. My total list of checkboxes is somewhere around 140 (Placed in sections of course. It is going to be a lengthy listing of Oracle Applications Responsibilities). Does anyone know how to make such a lengthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says “If an end user response requires a selection field those fields can be placed on the Your Fields tab, and additional workflow with an execution order of zero can be created to set the field values on the Mapped tab to the value of those fields. This would be done with the hidden fields that are not used to pose questions to the end user. This allows those data types to be mapped automatically using the pre- defined mapping”. What hidden fields? The ‘Mapped’ tab only has 9 fields and I don’t think I can I add fields to the Mapped tab. One last question here – once the form is correct, how do I get the fields to appear as choices in the AOT ‘Add Target Data’ option? Any help would be greatly appreciated. Though I may need to read your response several times before understanding it since I’m much more of a Remedy Admin than a developer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mulitple Check boxes on Advance Interface Forms
My first question is Have you been to SRM training? my second question is Can you upgrade to SRM 7.6? You will either need to make these character fields with multi pick menus or create a lot of Active Links that will change the check box into a character field that will be pushed to CHG:Infrastructure Change. You would also need to create multiple changes with the appropriate details. If you are going to add 140 check boxes to the CHG:Infrastructure Change form then you can pass the details without having to use character fields. -Original Message- From: Christine christineperryi...@yahoo.com To: arslist@ARSLIST.ORG Sent: Mon, May 10, 2010 5:14 pm Subject: Mulitple Check boxes on Advance Interface Forms Has anyone used an AIF to create a form with a long list of checkboxes hat indicate a users request for application access? I need to eplace a java web based form with an SRD. The web form is going away ecause of two companies merging; the web form is now considered by anagement something close to nuclear waste and it must be replaced. orks great, has for years, but needs to be gone. I have a basic AIF form (copy of the original) working at a very basic evel. I have values from the Mapped 10-27 and Mapped 28 – 47 tabs uccessfully being sent to just the Detailed Description (Notes) field n the HPD:Help Desk form. That isn’t a lot but at least the base rocess is working. From here, it gets a bit more complicated and I et lost. I need to create an AIF that would be a list of checkbox fields with itles such as ‘General Ledger’, ‘Accounts Payable’, ‘Order anagement’, ‘Inventory Control’ and ‘Work in Progress’. If a person hecked the boxes next to ‘Accounts Payable’ and ‘Inventory Control’ I eed to indicate this somehow in the HPD:Help Desk form. This being my first major foray into the AIF I’m wondering what is the est way to get the data to the HPD:HelpDesk form. My total list of checkboxes is somewhere around 140 (Placed in ections of course. It is going to be a lengthy listing of Oracle pplications Responsibilities). Does anyone know how to make such a engthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says If an end user response requires a selection field those fields can e placed on the Your Fields tab, and additional workflow with an xecution order of zero can be created to set the field values on the apped tab to the value of those fields. This would be done with the idden fields that are not used to pose questions to the end user. his allows those data types to be mapped automatically using the pre- efined mapping”. What hidden fields? The ‘Mapped’ tab only has 9 fields and I don’t hink I can I add fields to the Mapped tab. One last question here – once the form is correct, how do I get the ields to appear as choices in the AOT ‘Add Target Data’ option? Any help would be greatly appreciated. Though I may need to read your esponse several times before understanding it since I’m much more of Remedy Admin than a developer. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mulitple Check boxes on Advance Interface Forms
I assume you would have it open the related Service Request that could be related to multiple Changes. -Original Message- From: Mahesh mchand...@gmail.com To: arslist@ARSLIST.ORG Sent: Mon, May 10, 2010 5:22 pm Subject: Re: Mulitple Check boxes on Advance Interface Forms ** Why not use Advanced Interface Form without backend mapping and have a button to open the form from the backend application (Incident/Work Order/Change/Release) This will even avoid duplication of data. Thanks Mahesh On Mon, May 10, 2010 at 4:14 PM, Christine christineperryi...@yahoo.com wrote: Has anyone used an AIF to create a form with a long list of checkboxes that indicate a users request for application access? I need to replace a java web based form with an SRD. The web form is going away because of two companies merging; the web form is now considered by management something close to nuclear waste and it must be replaced. Works great, has for years, but needs to be gone. I have a basic AIF form (copy of the original) working at a very basic level. I have values from the Mapped 10-27 and Mapped 28 – 47 tabs successfully being sent to just the Detailed Description (Notes) field on the HPD:Help Desk form. That isn’t a lot but at least the base process is working. From here, it gets a bit more complicated and I get lost. I need to create an AIF that would be a list of checkbox fields with titles such as ‘General Ledger’, ‘Accounts Payable’, ‘Order Management’, ‘Inventory Control’ and ‘Work in Progress’. If a person checked the boxes next to ‘Accounts Payable’ and ‘Inventory Control’ I need to indicate this somehow in the HPD:Help Desk form. This being my first major foray into the AIF I’m wondering what is the best way to get the data to the HPD:HelpDesk form. My total list of checkboxes is somewhere around 140 (Placed in sections of course. It is going to be a lengthy listing of Oracle Applications Responsibilities). Does anyone know how to make such a lengthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says “If an end user response requires a selection field those fields can be placed on the Your Fields tab, and additional workflow with an execution order of zero can be created to set the field values on the Mapped tab to the value of those fields. This would be done with the hidden fields that are not used to pose questions to the end user. This allows those data types to be mapped automatically using the pre- defined mapping”. What hidden fields? The ‘Mapped’ tab only has 9 fields and I don’t think I can I add fields to the Mapped tab. One last question here – once the form is correct, how do I get the fields to appear as choices in the AOT ‘Add Target Data’ option? Any help would be greatly appreciated. Though I may need to read your response several times before understanding it since I’m much more of a Remedy Admin than a developer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mulitple Check boxes on Advance Interface Forms
Firstly, I never bother to map the data onto the back-end application form if the Request is generated using an Advanced Interface Form. All I do is display a button/hyperlink when the Change/Incident/Work Order/ Release etc is created using Advanced Interface Form. The form is opened dynamically based on the Service Request Definition. For all other Standard Requests, we display the Request Details which already has all the information. Christine -Add Target Data is fetching information from SYS:Form Field Selection. I wouldn't recommend customizing or even worry about this for one Service Request Definition. Add as many fields as you want on the Advanced Interface Form and have work-flow to open that form directly from the back-end application. Thanks Mahesh On Mon, May 10, 2010 at 4:29 PM, Roger Justice rjust2...@aol.com wrote: ** I assume you would have it open the related Service Request that could be related to multiple Changes. -Original Message- From: Mahesh mchand...@gmail.com To: arslist@ARSLIST.ORG Sent: Mon, May 10, 2010 5:22 pm Subject: Re: Mulitple Check boxes on Advance Interface Forms ** Why not use Advanced Interface Form without backend mapping and have a button to open the form from the backend application (Incident/Work Order/Change/Release) This will even avoid duplication of data. Thanks Mahesh On Mon, May 10, 2010 at 4:14 PM, Christine christineperryi...@yahoo.comwrote: Has anyone used an AIF to create a form with a long list of checkboxes that indicate a users request for application access? I need to replace a java web based form with an SRD. The web form is going away because of two companies merging; the web form is now considered by management something close to nuclear waste and it must be replaced. Works great, has for years, but needs to be gone. I have a basic AIF form (copy of the original) working at a very basic level. I have values from the Mapped 10-27 and Mapped 28 – 47 tabs successfully being sent to just the Detailed Description (Notes) field on the HPD:Help Desk form. That isn’t a lot but at least the base process is working. From here, it gets a bit more complicated and I get lost. I need to create an AIF that would be a list of checkbox fields with titles such as ‘General Ledger’, ‘Accounts Payable’, ‘Order Management’, ‘Inventory Control’ and ‘Work in Progress’. If a person checked the boxes next to ‘Accounts Payable’ and ‘Inventory Control’ I need to indicate this somehow in the HPD:Help Desk form. This being my first major foray into the AIF I’m wondering what is the best way to get the data to the HPD:HelpDesk form. My total list of checkboxes is somewhere around 140 (Placed in sections of course. It is going to be a lengthy listing of Oracle Applications Responsibilities). Does anyone know how to make such a lengthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says “If an end user response requires a selection field those fields can be placed on the Your Fields tab, and additional workflow with an execution order of zero can be created to set the field values on the Mapped tab to the value of those fields. This would be done with the hidden fields that are not used to pose questions to the end user. This allows those data types to be mapped automatically using the pre- defined mapping”. What hidden fields? The ‘Mapped’ tab only has 9 fields and I don’t think I can I add fields to the Mapped tab. One last question here – once the form is correct, how do I get the fields to appear as choices in the AOT ‘Add Target Data’ option? Any help would be greatly appreciated. Though I may need to read your response several times before understanding it since I’m much more of a Remedy Admin than a developer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
