Need help on sending SMS
Hi All We need help on sending SMS. My client wants to receive a SMS whenever the priority 1 ticket is raised. Is there any functionality available in ITSM 7? Or can we use the pager functionality to configure SMS? It would be helpful for us if anybody share this functionality. Thanks & Regards Kalyani __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Need help on sending SMS
Hi Kalyani, You would probably need an SMS gateway (usually from your telecom provider) to send SMSs. This gateway will have an interface in the form of a web service / API call / Database record. Depending on the gateway, you could right workflow in Remedy to either make an API call, run a script, execute SQL etc. The parameters passed would be the message with ticket details and a mobile number. HTH, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kalyani, Balachandra Sent: Tuesday, April 01, 2008 12:11 PM To: arslist@ARSLIST.ORG Subject: Need help on sending SMS ** Hi All We need help on sending SMS. My client wants to receive a SMS whenever the priority 1 ticket is raised. Is there any functionality available in ITSM 7? Or can we use the pager functionality to configure SMS? It would be helpful for us if anybody share this functionality. Thanks & Regards Kalyani This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Need help on sending SMS
Kalyani, Since the sms is just a short e-mail message, you could (if on unix) create a short shell script that would call mailx. This could be called by a filter. hbr On Tue, Apr 1, 2008 at 5:32 AM, Murtuza B <[EMAIL PROTECTED]> wrote: > ** Hi Kalyani, > > You would probably need an SMS gateway (usually from your telecom > provider) to send SMSs. > This gateway will have an interface in the form of a web service / API > call / Database record. > Depending on the gateway, you could right workflow in Remedy to either > make an API call, run a script, execute SQL etc. The parameters passed would > be the message with ticket details and a mobile number. > > HTH, > Murtuza. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Kalyani, Balachandra > *Sent:* Tuesday, April 01, 2008 12:11 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Need help on sending SMS > > ** > > > > Hi All > > > > We need help on sending SMS. My client wants to receive a SMS whenever the > priority 1 ticket is raised. > > Is there any functionality available in ITSM 7? Or can we use the pager > functionality to configure SMS? > > It would be helpful for us if anybody share this functionality. > > > > Thanks & Regards > > Kalyani > > > > > > This e-mail and any attachment is for authorised use by the intended > recipient(s) only. It may contain proprietary material, confidential > information and/or be subject to legal privilege. It should not be copied, > disclosed to, retained or used by, any other party. If you are not an > intended recipient then please promptly delete this e-mail and any > attachment and all copies and inform the sender. Thank you. __Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > Visit our website at http://www.ubs.com > > This message contains confidential information and is intended only > for the individual named. If you are not the named addressee you > should not disseminate, distribute or copy this e-mail. Please > notify the sender immediately by e-mail if you have received this > e-mail by mistake and delete this e-mail from your system. > > E-mails are not encrypted and cannot be guaranteed to be secure or > error-free as information could be intercepted, corrupted, lost, > destroyed, arrive late or incomplete, or contain viruses. The sender > therefore does not accept liability for any errors or omissions in the > contents of this message which arise as a result of e-mail transmission. > If verification is required please request a hard-copy version. This > message is provided for informational purposes and should not be > construed as a solicitation or offer to buy or sell any securities > or related financial instruments. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Need help on sending SMS
This might not be an ideal solution, but almost all cell providers have an email address for the cell. i.e. @vtext.com is for verizon wireless customers. As a quick and ugly fix you might just create a simple notification to send to their mobile's email interface. I wouldn't recommend this for a long term solution or for major usuage. But it could work if you have one or two individuals that want it, or as a quick fix in place for a better solution. HTH, Brian Goralczyk On Tue, Apr 1, 2008 at 8:11 AM, Howard Richter <[EMAIL PROTECTED]> wrote: > ** Kalyani, > > Since the sms is just a short e-mail message, you could (if on unix) > create a short shell script that would call mailx. This could be called by a > filter. > > hbr > > On Tue, Apr 1, 2008 at 5:32 AM, Murtuza B <[EMAIL PROTECTED]> > wrote: > > > ** Hi Kalyani, > > > > You would probably need an SMS gateway (usually from your telecom > > provider) to send SMSs. > > This gateway will have an interface in the form of a web service / API > > call / Database record. > > Depending on the gateway, you could right workflow in Remedy to either > > make an API call, run a script, execute SQL etc. The parameters passed would > > be the message with ticket details and a mobile number. > > > > HTH, > > Murtuza. > > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Kalyani, Balachandra > > *Sent:* Tuesday, April 01, 2008 12:11 PM > > *To:* arslist@ARSLIST.ORG > > *Subject:* Need help on sending SMS > > > > ** > > > > > > > > Hi All > > > > > > > > We need help on sending SMS. My client wants to receive a SMS whenever > > the priority 1 ticket is raised. > > > > Is there any functionality available in ITSM 7? Or can we use the pager > > functionality to configure SMS? > > > > It would be helpful for us if anybody share this functionality. > > > > > > > > Thanks & Regards > > > > Kalyani > > > > > > > > > > > > This e-mail and any attachment is for authorised use by the intended > > recipient(s) only. It may contain proprietary material, confidential > > information and/or be subject to legal privilege. It should not be copied, > > disclosed to, retained or used by, any other party. If you are not an > > intended recipient then please promptly delete this e-mail and any > > attachment and all copies and inform the sender. Thank you. __Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > Visit our website at http://www.ubs.com > > > > This message contains confidential information and is intended only > > for the individual named. If you are not the named addressee you > > should not disseminate, distribute or copy this e-mail. Please > > notify the sender immediately by e-mail if you have received this > > e-mail by mistake and delete this e-mail from your system. > > > > E-mails are not encrypted and cannot be guaranteed to be secure or > > error-free as information could be intercepted, corrupted, lost, > > destroyed, arrive late or incomplete, or contain viruses. The sender > > therefore does not accept liability for any errors or omissions in the > > contents of this message which arise as a result of e-mail transmission. > > If verification is required please request a hard-copy version. This > > message is provided for informational purposes and should not be > > construed as a solicitation or offer to buy or sell any securities > > or related financial instruments. > > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > Resume = http://www.richter-home.net/resume/ > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
