Notify Action "Web URL" incorrectly formed (ITSM 7.0.3)
Hello All,
We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7).
When I create an incident the notification sent out by the application
includes the following web url and AR Task attachment to access the ticket
directly:
http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS0031
However this URL is not correctly formed and clicking on it will show the
following error:
ARERR [9280]
Server not present in the configured servers list - itsmserver.mycompany.com
I have looked through the archives, but cannot find where this value ('
itsmserver.mycompany.com' to just 'itsmserver') needs to be changed so that
the URL works across all applications and notify actions.
Please help!!.
Thanks,
Prasan.
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Re: Notify Action "Web URL" incorrectly formed (ITSM 7.0.3)
Prasan,
You need to make sure that on your mid-tier server:
(1)its configuration (General tab) includes the AR
Server name referenced in the URL
(itsmserver.mycompany.com), exactly as it is shown in
the URL
(2)you can ping the AR Server with the exact name
itsmserver.mycompany.com
Your issue is (1). (2) is likely not an issue for you,
because you seem to have mid-tier on the same server
as AR System.
This is how this URL is formed:
<"Email Notifications Web Path"...which is basically
the path to mid-tier>/..//...
"Email Notifications Web Path" is picked up from here:
Admin Tool, File->Server Information->"Advanced"
tab->"Email Notifications Web Path"
It's typically set to
http:///arsys
is picked up from:
Admin Tool, File->Server Information->"General"
tab->"Server Name Alias"
Whether you get only server name or fully qualified
domain name for AR Server name depends, for Windows,
on your Windows setting on the AR Server. If I
remember it correctly, it comes from:
Right click on "My Computer"->Properties->Computer
Name
If you don't want the fully qualified name, take it
out from there.
--- Prasan Katti <[EMAIL PROTECTED]> wrote:
> Hello All,
>
> We are currently configuring our DEV server running
> ITSM 7.0.3 (Patch 7).
> When I create an incident the notification sent out
> by the application
> includes the following web url and AR Task
> attachment to access the ticket
> directly:
>
http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS0031
>
> However this URL is not correctly formed and
> clicking on it will show the
> following error:
>
> ARERR [9280]
> Server not present in the configured servers list -
> itsmserver.mycompany.com
>
> I have looked through the archives, but cannot find
> where this value ('
> itsmserver.mycompany.com' to just 'itsmserver')
> needs to be changed so that
> the URL works across all applications and notify
> actions.
>
> Please help!!.
>
> Thanks,
> Prasan.
>
>
___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where
> the Answers Are"
>
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know-it-all with Yahoo! Mobile. Try it now.
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Re: Notify Action "Web URL" incorrectly formed (ITSM 7.0.3)
Configure itsmserver.mycompany.com as one of the servers on your mid tier
configuration page. This should resolve the problem you are having.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Prasan Katti
Sent: Tuesday, February 26, 2008 5:23 PM
To: arslist@ARSLIST.ORG
Subject: Notify Action "Web URL" incorrectly formed (ITSM 7.0.3)
**
Hello All,
We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7).
When I create an incident the notification sent out by the application
includes the following web url and AR Task attachment to access the ticket
directly:
http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=
NTS0031
However this URL is not correctly formed and clicking on it will show the
following error:
ARERR [9280]
Server not present in the configured servers list -
itsmserver.mycompany.com
I have looked through the archives, but cannot find where this value
('itsmserver.mycompany.com' to just 'itsmserver') needs to be changed so
that the URL works across all applications and notify actions.
Please help!!.
Thanks,
Prasan.
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.21.1/1300 - Release Date: 2/26/2008
7:50 PM
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Re: Notify Action "Web URL" incorrectly formed (ITSM 7.0.3)
Thanks Rabi and Joe for your suggestions.
Adding the server *itsmserver.mycompany.com* to the mid-tier configuration
page has solved the problem.
However, I was curious where this value is being picked up from, the "Email
Notifications Web Path" has been set to http://itsmserver/arsys and the
"Server Name Alias" is set to *itsmserver*.
Also, we are running the installation on a SUSE Linux Enterprise Server 10
(i586) and running the command hostname -a returns *itsmserver* and not *
itsmserver.mycompany.com*.
Thanks again for your help.
Prasan.
On Tue, Feb 26, 2008 at 8:04 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> ** Configure itsmserver.mycompany.com as one of the servers on your mid
> tier configuration page. This should resolve the problem you are having.
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Prasan Katti
> *Sent:* Tuesday, February 26, 2008 5:23 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Notify Action "Web URL" incorrectly formed (ITSM 7.0.3)
>
> ** Hello All,
>
> We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7).
> When I create an incident the notification sent out by the application
> includes the following web url and AR Task attachment to access the ticket
> directly:
>
> http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS0031
>
> However this URL is not correctly formed and clicking on it will show the
> following error:
>
> ARERR [9280]
> Server not present in the configured servers list -
> itsmserver.mycompany.com
>
> I have looked through the archives, but cannot find where this value ('
> itsmserver.mycompany.com' to just 'itsmserver') needs to be changed so
> that the URL works across all applications and notify actions.
>
> Please help!!.
>
> Thanks,
> Prasan.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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Re: Notify Action "Web URL" incorrectly formed (ITSM 7.0.3)
the
> problem you are having.
> >
> > Joe
> >
> > -----Original Message-
> > *From:* Action Request System discussion
> list(ARSList) [mailto:
> > [EMAIL PROTECTED] Behalf Of *Prasan Katti
> > *Sent:* Tuesday, February 26, 2008 5:23 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Notify Action "Web URL" incorrectly
> formed (ITSM 7.0.3)
> >
> > ** Hello All,
> >
> > We are currently configuring our DEV server
> running ITSM 7.0.3 (Patch 7).
> > When I create an incident the notification sent
> out by the application
> > includes the following web url and AR Task
> attachment to access the ticket
> > directly:
> >
> >
>
http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS0031
> >
> > However this URL is not correctly formed and
> clicking on it will show the
> > following error:
> >
> > ARERR [9280]
> > Server not present in the configured servers list
> -
> > itsmserver.mycompany.com
> >
> > I have looked through the archives, but cannot
> find where this value ('
> > itsmserver.mycompany.com' to just 'itsmserver')
> needs to be changed so
> > that the URL works across all applications and
> notify actions.
> >
> > Please help!!.
> >
> > Thanks,
> > Prasan.
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are"
> > html___
>
>
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> www.arslist.org
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> the Answers Are"
>
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Re: Notify Action "Web URL" incorrectly formed (ITSM 7.0.3)
tsmserver.mycompany.com* to the
> > mid-tier configuration
> > page has solved the problem.
> >
> > However, I was curious where this value is being
> > picked up from, the "Email
> > Notifications Web Path" has been set to
> > http://itsmserver/arsys and the
> > "Server Name Alias" is set to *itsmserver*.
> > Also, we are running the installation on a SUSE
> > Linux Enterprise Server 10
> > (i586) and running the command hostname -a returns
> > *itsmserver* and not *
> > itsmserver.mycompany.com*.
> >
> > Thanks again for your help.
> > Prasan.
> > On Tue, Feb 26, 2008 at 8:04 PM, Joe D'Souza
> > <[EMAIL PROTECTED]> wrote:
> >
> > > ** Configure itsmserver.mycompany.com as one of
> > the servers on your mid
> > > tier configuration page. This should resolve the
> > problem you are having.
> > >
> > > Joe
> > >
> > > -Original Message-
> > > *From:* Action Request System discussion
> > list(ARSList) [mailto:
> > > [EMAIL PROTECTED] Behalf Of *Prasan Katti
> > > *Sent:* Tuesday, February 26, 2008 5:23 PM
> > > *To:* arslist@ARSLIST.ORG
> > > *Subject:* Notify Action "Web URL" incorrectly
> > formed (ITSM 7.0.3)
> > >
> > > ** Hello All,
> > >
> > > We are currently configuring our DEV server
> > running ITSM 7.0.3 (Patch 7).
> > > When I create an incident the notification sent
> > out by the application
> > > includes the following web url and AR Task
> > attachment to access the ticket
> > > directly:
> > >
> > >
> >
>
> http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS0031
> > >
> > > However this URL is not correctly formed and
> > clicking on it will show the
> > > following error:
> > >
> > > ARERR [9280]
> > > Server not present in the configured servers list
> > -
> > > itsmserver.mycompany.com
> > >
> > > I have looked through the archives, but cannot
> > find where this value ('
> > > itsmserver.mycompany.com' to just 'itsmserver')
> > needs to be changed so
> > > that the URL works across all applications and
> > notify actions.
> > >
> > > Please help!!.
> > >
> > > Thanks,
> > > Prasan.
> > >
> > > __Platinum Sponsor: www.rmsportal.com ARSlist:
> > "Where the Answers Are"
> > > html___
> >
> >
>
> ___
> > UNSUBSCRIBE or access ARSlist Archives at
> > www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where
> > the Answers Are"
> >
>
>
>
>
>
>
> Never miss a thing. Make Yahoo your home page.
> http://www.yahoo.com/r/hs
>
>
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