Re: OT: Externally available doc (was: How to check Remedy Logins that are using Web Service)
http://theremedyforit.com/2011/12/the-secret-documents-of-bmc/ Jose Manuel Huerta http://theremedyforit.com/ On Fri, Aug 17, 2012 at 2:51 AM, John Sundberg john.sundb...@kineticdata.com wrote: Ok thx for info. If they are looking for votes - I vote the API should be openly documented and marketed and pushed to the larger community. I think it would be a positive for BMC ITSM/ Remedy to work easily with the bigger environment. And side note - I can think of ZERO that would be lost by BMC by making it available. Oh - except for the trade secret that BMC uses integers for their Status field. -John Sent from my iPhone On Aug 16, 2012, at 6:06 PM, Easter, David david_eas...@bmc.com wrote: Currently, BMC Legal designates BMC documentation as intellectual property that is only available to customers with a valid Support contract. Thus it is protected behind Support Central and not publicly available. A change in this interpretation is being considered (for about 2 years now). If it does change, I'll let the list know. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, August 13, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Just wondering - any reason why BMC does not have an external facing version of their Javadoc??? I always seem to search and find it on JavaSystemSolutions site - but never on BMC. From: http://www.javasystemsolutions.com/documentation/thirdparty/arapi/constant-values.html#com.remedy.arsys.api.Constants.AR_FUNCTION_LENGTHC public static final intAR_CLIENT_TYPE_ALERT21 public static final intAR_CLIENT_TYPE_APPROVAL7 public static final intAR_CLIENT_TYPE_CACHE15 public static final intAR_CLIENT_TYPE_CHANGE_ID4009 public static final intAR_CLIENT_TYPE_CHANGE_SEL4008 public static final intAR_CLIENT_TYPE_DISPATCHER4001 public static final intAR_CLIENT_TYPE_DIST16 public static final intAR_CLIENT_TYPE_DRIVER4000 public static final intAR_CLIENT_TYPE_DSO5 public static final intAR_CLIENT_TYPE_EIE13 public static final intAR_CLIENT_TYPE_END_OF_PRODUCT3999 public static final intAR_CLIENT_TYPE_END_OF_RESERVED_RANGE5000 public static final intAR_CLIENT_TYPE_FLASHBOARDS11 public static final intAR_CLIENT_TYPE_FLASHBOARDS_MID_TIER12 public static final intAR_CLIENT_TYPE_HELP4002 public static final intAR_CLIENT_TYPE_IMPORT_CMD19 public static final intAR_CLIENT_TYPE_JANITOR4003 public static final intAR_CLIENT_TYPE_MAIL18 public static final intAR_CLIENT_TYPE_MAIL_DAEMON22 public static final intAR_CLIENT_TYPE_MENU4004 public static final intAR_CLIENT_TYPE_MID_TIER9 public static final intAR_CLIENT_TYPE_ODBC6 public static final intAR_CLIENT_TYPE_PALM_PILOT10 public static final intAR_CLIENT_TYPE_PRE_501 public static final intAR_CLIENT_TYPE_RELOAD14 public static final intAR_CLIENT_TYPE_REPORT_PLUGIN20 public static final intAR_CLIENT_TYPE_RUN_MACRO17 public static final intAR_CLIENT_TYPE_SIM_PUBLISHING_SERVER28 public static final intAR_CLIENT_TYPE_SIM_SME29 public static final intAR_CLIENT_TYPE_SQLED4007 public static final intAR_CLIENT_TYPE_STRUCT4005 public static final intAR_CLIENT_TYPE_TEXT4006 public static final intAR_CLIENT_TYPE_UNKNOWN0 public static final intAR_CLIENT_TYPE_UNPRODUCTIZED_START4000 public static final intAR_CLIENT_TYPE_WAT2 public static final intAR_CLIENT_TYPE_WEB_SERVER8 public static final intAR_CLIENT_TYPE_WEBSERVICE34 public static final intAR_CLIENT_TYPE_WIP4 public static final intAR_CLIENT_TYPE_WUT3 -John On Aug 13, 2012, at 3:47 PM, Joe Martin D'Souza jdso...@shyle.net wrote: That's what I was thinking too as most of the lower client types were already exhausted before WS was even available as a client type. One easy way to confirm whether it is 8 or 34 is to check the ar.h file that gets bundled with the AR API's if installed.. This file will have a list of all client type variables with its numbers in the body of that header file.. I do not have it handy right now or I would check it for you guys.. This
Re: OT: Externally available doc (was: How to check Remedy Logins that are using Web Service)
Jose, Please do us a favor and explain links when you post them. With the amount of spam email many of us get with just a link, many may just delete the email. In addition. It makes it easier for people to decide if they want to open the link if they know it's not spam. Dave On Aug 18, 2012, at 10:36 AM, Jose Manuel Huerta Guillén arsl...@theremedyforit.commailto:arsl...@theremedyforit.com wrote: ** http://theremedyforit.com/2011/12/the-secret-documents-of-bmc/ Jose Manuel Huerta http://theremedyforit.com/ On Fri, Aug 17, 2012 at 2:51 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: Ok thx for info. If they are looking for votes - I vote the API should be openly documented and marketed and pushed to the larger community. I think it would be a positive for BMC ITSM/ Remedy to work easily with the bigger environment. And side note - I can think of ZERO that would be lost by BMC by making it available. Oh - except for the trade secret that BMC uses integers for their Status field. -John Sent from my iPhone On Aug 16, 2012, at 6:06 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: Currently, BMC Legal designates BMC documentation as intellectual property that is only available to customers with a valid Support contract. Thus it is protected behind Support Central and not publicly available. A change in this interpretation is being considered (for about 2 years now). If it does change, I'll let the list know. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, August 13, 2012 1:54 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Just wondering - any reason why BMC does not have an external facing version of their Javadoc??? I always seem to search and find it on JavaSystemSolutions site - but never on BMC. From: http://www.javasystemsolutions.com/documentation/thirdparty/arapi/constant-values.html#com.remedy.arsys.api.Constants.AR_FUNCTION_LENGTHC public static final intAR_CLIENT_TYPE_ALERT21 public static final intAR_CLIENT_TYPE_APPROVAL7 public static final intAR_CLIENT_TYPE_CACHE15 public static final intAR_CLIENT_TYPE_CHANGE_ID4009 public static final intAR_CLIENT_TYPE_CHANGE_SEL4008 public static final intAR_CLIENT_TYPE_DISPATCHER4001 public static final intAR_CLIENT_TYPE_DIST16 public static final intAR_CLIENT_TYPE_DRIVER4000 public static final intAR_CLIENT_TYPE_DSO5 public static final intAR_CLIENT_TYPE_EIE13 public static final intAR_CLIENT_TYPE_END_OF_PRODUCT3999 public static final intAR_CLIENT_TYPE_END_OF_RESERVED_RANGE5000 public static final intAR_CLIENT_TYPE_FLASHBOARDS11 public static final intAR_CLIENT_TYPE_FLASHBOARDS_MID_TIER12 public static final intAR_CLIENT_TYPE_HELP4002 public static final intAR_CLIENT_TYPE_IMPORT_CMD19 public static final intAR_CLIENT_TYPE_JANITOR4003 public static final intAR_CLIENT_TYPE_MAIL18 public static final intAR_CLIENT_TYPE_MAIL_DAEMON22 public static final intAR_CLIENT_TYPE_MENU4004 public static final intAR_CLIENT_TYPE_MID_TIER9 public static final intAR_CLIENT_TYPE_ODBC6 public static final intAR_CLIENT_TYPE_PALM_PILOT10 public static final intAR_CLIENT_TYPE_PRE_501 public static final intAR_CLIENT_TYPE_RELOAD14 public static final intAR_CLIENT_TYPE_REPORT_PLUGIN20 public static final intAR_CLIENT_TYPE_RUN_MACRO17 public static final intAR_CLIENT_TYPE_SIM_PUBLISHING_SERVER28 public static final intAR_CLIENT_TYPE_SIM_SME29 public static final intAR_CLIENT_TYPE_SQLED4007 public static final intAR_CLIENT_TYPE_STRUCT4005 public static final intAR_CLIENT_TYPE_TEXT4006 public static final intAR_CLIENT_TYPE_UNKNOWN0 public static final intAR_CLIENT_TYPE_UNPRODUCTIZED_START4000 public static final intAR_CLIENT_TYPE_WAT2 public static final intAR_CLIENT_TYPE_WEB_SERVER8 public static final intAR_CLIENT_TYPE_WEBSERVICE34 public static final intAR_CLIENT_TYPE_WIP4 public static final intAR_CLIENT_TYPE_WUT3 -John On Aug 13, 2012, at 3:47 PM, Joe Martin D'Souza
Re: OT: Externally available doc (was: How to check Remedy Logins that are using Web Service)
Why would anyone in BMC think that their competitors wouldn't have the software, documentation etc? So I see no really reason to keep it to people who pay money. It also brings back the old conversation of having a developer license so people could learn independently. The only option is get a job with a customer or partner and get the software/documents that way. Let's hope there is a positive change On 17 Aug 2012, at 01:51, John Sundberg john.sundb...@kineticdata.com wrote: Ok thx for info. If they are looking for votes - I vote the API should be openly documented and marketed and pushed to the larger community. I think it would be a positive for BMC ITSM/ Remedy to work easily with the bigger environment. And side note - I can think of ZERO that would be lost by BMC by making it available. Oh - except for the trade secret that BMC uses integers for their Status field. -John Sent from my iPhone On Aug 16, 2012, at 6:06 PM, Easter, David david_eas...@bmc.com wrote: Currently, BMC Legal designates BMC documentation as intellectual property that is only available to customers with a valid Support contract. Thus it is protected behind Support Central and not publicly available. A change in this interpretation is being considered (for about 2 years now). If it does change, I'll let the list know. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, August 13, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Just wondering - any reason why BMC does not have an external facing version of their Javadoc??? I always seem to search and find it on JavaSystemSolutions site - but never on BMC. From: http://www.javasystemsolutions.com/documentation/thirdparty/arapi/constant-values.html#com.remedy.arsys.api.Constants.AR_FUNCTION_LENGTHC public static final intAR_CLIENT_TYPE_ALERT21 public static final intAR_CLIENT_TYPE_APPROVAL7 public static final intAR_CLIENT_TYPE_CACHE15 public static final intAR_CLIENT_TYPE_CHANGE_ID4009 public static final intAR_CLIENT_TYPE_CHANGE_SEL4008 public static final intAR_CLIENT_TYPE_DISPATCHER4001 public static final intAR_CLIENT_TYPE_DIST16 public static final intAR_CLIENT_TYPE_DRIVER4000 public static final intAR_CLIENT_TYPE_DSO5 public static final intAR_CLIENT_TYPE_EIE13 public static final intAR_CLIENT_TYPE_END_OF_PRODUCT3999 public static final intAR_CLIENT_TYPE_END_OF_RESERVED_RANGE5000 public static final intAR_CLIENT_TYPE_FLASHBOARDS11 public static final intAR_CLIENT_TYPE_FLASHBOARDS_MID_TIER12 public static final intAR_CLIENT_TYPE_HELP4002 public static final intAR_CLIENT_TYPE_IMPORT_CMD19 public static final intAR_CLIENT_TYPE_JANITOR4003 public static final intAR_CLIENT_TYPE_MAIL18 public static final intAR_CLIENT_TYPE_MAIL_DAEMON22 public static final intAR_CLIENT_TYPE_MENU4004 public static final intAR_CLIENT_TYPE_MID_TIER9 public static final intAR_CLIENT_TYPE_ODBC6 public static final intAR_CLIENT_TYPE_PALM_PILOT10 public static final intAR_CLIENT_TYPE_PRE_501 public static final intAR_CLIENT_TYPE_RELOAD14 public static final intAR_CLIENT_TYPE_REPORT_PLUGIN20 public static final intAR_CLIENT_TYPE_RUN_MACRO17 public static final intAR_CLIENT_TYPE_SIM_PUBLISHING_SERVER28 public static final intAR_CLIENT_TYPE_SIM_SME29 public static final intAR_CLIENT_TYPE_SQLED4007 public static final intAR_CLIENT_TYPE_STRUCT4005 public static final intAR_CLIENT_TYPE_TEXT4006 public static final intAR_CLIENT_TYPE_UNKNOWN0 public static final intAR_CLIENT_TYPE_UNPRODUCTIZED_START4000 public static final intAR_CLIENT_TYPE_WAT2 public static final intAR_CLIENT_TYPE_WEB_SERVER8 public static final intAR_CLIENT_TYPE_WEBSERVICE34 public static final intAR_CLIENT_TYPE_WIP4 public static final intAR_CLIENT_TYPE_WUT3 -John On Aug 13, 2012, at 3:47 PM, Joe Martin D'Souza jdso...@shyle.net wrote: That's what I was thinking too as most of the lower client types were already exhausted before WS was even available as a client type. One easy way to confirm whether it is 8 or 34 is to
OT: Externally available doc (was: How to check Remedy Logins that are using Web Service)
Currently, BMC Legal designates BMC documentation as intellectual property that is only available to customers with a valid Support contract. Thus it is protected behind Support Central and not publicly available. A change in this interpretation is being considered (for about 2 years now). If it does change, I'll let the list know. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, August 13, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Just wondering - any reason why BMC does not have an external facing version of their Javadoc??? I always seem to search and find it on JavaSystemSolutions site - but never on BMC. From: http://www.javasystemsolutions.com/documentation/thirdparty/arapi/constant-values.html#com.remedy.arsys.api.Constants.AR_FUNCTION_LENGTHC public static final int AR_CLIENT_TYPE_ALERT21 public static final int AR_CLIENT_TYPE_APPROVAL 7 public static final int AR_CLIENT_TYPE_CACHE15 public static final int AR_CLIENT_TYPE_CHANGE_ID4009 public static final int AR_CLIENT_TYPE_CHANGE_SEL 4008 public static final int AR_CLIENT_TYPE_DISPATCHER 4001 public static final int AR_CLIENT_TYPE_DIST 16 public static final int AR_CLIENT_TYPE_DRIVER 4000 public static final int AR_CLIENT_TYPE_DSO 5 public static final int AR_CLIENT_TYPE_EIE 13 public static final int AR_CLIENT_TYPE_END_OF_PRODUCT 3999 public static final int AR_CLIENT_TYPE_END_OF_RESERVED_RANGE5000 public static final int AR_CLIENT_TYPE_FLASHBOARDS 11 public static final int AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 public static final int AR_CLIENT_TYPE_HELP 4002 public static final int AR_CLIENT_TYPE_IMPORT_CMD 19 public static final int AR_CLIENT_TYPE_JANITOR 4003 public static final int AR_CLIENT_TYPE_MAIL 18 public static final int AR_CLIENT_TYPE_MAIL_DAEMON 22 public static final int AR_CLIENT_TYPE_MENU 4004 public static final int AR_CLIENT_TYPE_MID_TIER 9 public static final int AR_CLIENT_TYPE_ODBC 6 public static final int AR_CLIENT_TYPE_PALM_PILOT 10 public static final int AR_CLIENT_TYPE_PRE_50 1 public static final int AR_CLIENT_TYPE_RELOAD 14 public static final int AR_CLIENT_TYPE_REPORT_PLUGIN20 public static final int AR_CLIENT_TYPE_RUN_MACRO17 public static final int AR_CLIENT_TYPE_SIM_PUBLISHING_SERVER28 public static final int AR_CLIENT_TYPE_SIM_SME 29 public static final int AR_CLIENT_TYPE_SQLED4007 public static final int AR_CLIENT_TYPE_STRUCT 4005 public static final int AR_CLIENT_TYPE_TEXT 4006 public static final int AR_CLIENT_TYPE_UNKNOWN 0 public static final int AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 public static final int AR_CLIENT_TYPE_WAT 2 public static final int AR_CLIENT_TYPE_WEB_SERVER 8 public static final int AR_CLIENT_TYPE_WEBSERVICE 34 public static final int AR_CLIENT_TYPE_WIP 4 public static final int AR_CLIENT_TYPE_WUT 3 -John On Aug 13, 2012, at 3:47 PM, Joe Martin D'Souza jdso...@shyle.net wrote: That's what I was thinking too as most of the lower client types were already exhausted before WS was even available as a client type. One easy way to confirm whether it is 8 or 34 is to check the ar.h file that gets bundled with the AR API's if installed.. This file will have a list of all client type variables with its numbers in the body of that header file.. I do not have it handy right now or I would check it for you guys.. This file is how I check what a client type value should be usually when coding and I am not sure through memory what it is or may be.. But I think I agree with Fred that it could probably be 34 and not 8 as those low numbers were taken well before WS was a reality as far as the ARS is concerned.. Joe -Original Message- From: Mueller, Doug Sent: Monday, August 13, 2012 2:08 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Fred, Well, the code that the engineer looked up for me indicated 8. Now, maybe they looked up something wrong and it is 34. EITHER WAY, it is different for Web Services and interactive mid-tier traffic. I did think it was odd to be 8 since 8 was originally the client-type of an earlier incarnation of the web support (the waserver for the old timers on the list). So, it may be 8, it may be 34. The key is that
Re: OT: Externally available doc (was: How to check Remedy Logins that are using Web Service)
Ok thx for info. If they are looking for votes - I vote the API should be openly documented and marketed and pushed to the larger community. I think it would be a positive for BMC ITSM/ Remedy to work easily with the bigger environment. And side note - I can think of ZERO that would be lost by BMC by making it available. Oh - except for the trade secret that BMC uses integers for their Status field. -John Sent from my iPhone On Aug 16, 2012, at 6:06 PM, Easter, David david_eas...@bmc.com wrote: Currently, BMC Legal designates BMC documentation as intellectual property that is only available to customers with a valid Support contract. Thus it is protected behind Support Central and not publicly available. A change in this interpretation is being considered (for about 2 years now). If it does change, I'll let the list know. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, August 13, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Just wondering - any reason why BMC does not have an external facing version of their Javadoc??? I always seem to search and find it on JavaSystemSolutions site - but never on BMC. From: http://www.javasystemsolutions.com/documentation/thirdparty/arapi/constant-values.html#com.remedy.arsys.api.Constants.AR_FUNCTION_LENGTHC public static final intAR_CLIENT_TYPE_ALERT21 public static final intAR_CLIENT_TYPE_APPROVAL7 public static final intAR_CLIENT_TYPE_CACHE15 public static final intAR_CLIENT_TYPE_CHANGE_ID4009 public static final intAR_CLIENT_TYPE_CHANGE_SEL4008 public static final intAR_CLIENT_TYPE_DISPATCHER4001 public static final intAR_CLIENT_TYPE_DIST16 public static final intAR_CLIENT_TYPE_DRIVER4000 public static final intAR_CLIENT_TYPE_DSO5 public static final intAR_CLIENT_TYPE_EIE13 public static final intAR_CLIENT_TYPE_END_OF_PRODUCT3999 public static final intAR_CLIENT_TYPE_END_OF_RESERVED_RANGE5000 public static final intAR_CLIENT_TYPE_FLASHBOARDS11 public static final intAR_CLIENT_TYPE_FLASHBOARDS_MID_TIER12 public static final intAR_CLIENT_TYPE_HELP4002 public static final intAR_CLIENT_TYPE_IMPORT_CMD19 public static final intAR_CLIENT_TYPE_JANITOR4003 public static final intAR_CLIENT_TYPE_MAIL18 public static final intAR_CLIENT_TYPE_MAIL_DAEMON22 public static final intAR_CLIENT_TYPE_MENU4004 public static final intAR_CLIENT_TYPE_MID_TIER9 public static final intAR_CLIENT_TYPE_ODBC6 public static final intAR_CLIENT_TYPE_PALM_PILOT10 public static final intAR_CLIENT_TYPE_PRE_501 public static final intAR_CLIENT_TYPE_RELOAD14 public static final intAR_CLIENT_TYPE_REPORT_PLUGIN20 public static final intAR_CLIENT_TYPE_RUN_MACRO17 public static final intAR_CLIENT_TYPE_SIM_PUBLISHING_SERVER28 public static final intAR_CLIENT_TYPE_SIM_SME29 public static final intAR_CLIENT_TYPE_SQLED4007 public static final intAR_CLIENT_TYPE_STRUCT4005 public static final intAR_CLIENT_TYPE_TEXT4006 public static final intAR_CLIENT_TYPE_UNKNOWN0 public static final intAR_CLIENT_TYPE_UNPRODUCTIZED_START4000 public static final intAR_CLIENT_TYPE_WAT2 public static final intAR_CLIENT_TYPE_WEB_SERVER8 public static final intAR_CLIENT_TYPE_WEBSERVICE34 public static final intAR_CLIENT_TYPE_WIP4 public static final intAR_CLIENT_TYPE_WUT3 -John On Aug 13, 2012, at 3:47 PM, Joe Martin D'Souza jdso...@shyle.net wrote: That's what I was thinking too as most of the lower client types were already exhausted before WS was even available as a client type. One easy way to confirm whether it is 8 or 34 is to check the ar.h file that gets bundled with the AR API's if installed.. This file will have a list of all client type variables with its numbers in the body of that header file.. I do not have it handy right now or I would check it for you guys.. This file is how I check what a client type value should be usually when coding and I am not sure through memory what it is or may be.. But I think I agree with Fred that it could probably be 34 and not 8 as those low numbers were taken well before WS
