Re: OT: What was the first ARS app you built?
I can't recall the first app that I built -- I inherited several on the same system which I had already been using as a help desk agent. Our call center signed up one ISP after another as clients, and they each needed a Remedy app. (They weren't ISPs, per se -- this was back in dial-up days and they were reselling ISP service as some MLM tool. Our sales force apparently kept going after them.) After I had done 3 or 4 of these, I finally made a boilerplate app, so when the project manager said that we were supporting a new ISP starting tomorrow, I could make edits directly in the DEF file and have a new app in an hour or less. (However, it seemed that the urgency with which these needed to go into production strongly correlated with the likelihood that the project never actually went live at all.) Weirdest app I built was so our call center could take calls from a wealthy family, e.g. the children reporting that an appliance was broken. We'd log a ticket and dispatch the household staff. It was a bit of a culture shock when I changed companies, and went from supporting corporate clients to government clients. When dealing with the former there was very little (if anything) in the way of documentation or change management. Currently I work with an all-custom AR system -- and for that I am extremely grateful. Although some of the schemas are 20 years old, which means Remedy was still fairly new when they started. Happy Friday, Joe Castleman On Thu, Nov 13, 2014 at 5:21 PM, Jason Miller jason.mil...@gmail.com wrote: ** Well, there are some places that cannot agree on the something to do about it and thus will never be happy. On Thu, Nov 13, 2014 at 2:07 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I have no reason why they wouldn’t be happy. The very nature of custom means — if you are not happy - you do something about it. Therefore - movement towards happy. -John On Thu, Nov 13, 2014 at 3:48 PM, Ken Pritchard pri...@ptd.net wrote: ** And why wouldn’t they be – they have a system doing exactly what they need without overhead and without being told they need to change their business practices or terminology. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Thursday, November 13, 2014 4:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** Custom users are happy users. -John On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller jason.mil...@gmail.com wrote: ** It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org wrote: ** That was it J -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 4:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow
Re: OT: What was the first ARS app you built?
Hi, On the different side I recall a Feed The Fish application. The Sales department got a goldfish bowl and had problems remembering to feed the fish. The application required that you signed off on feeding the fish, and if this was not done the Sales Department got notified, followed by the Sales Manager and finally the CEO :-) The CEO had me turn the notifications off eventually, and some time later the fish died :-( Another one was the Day Labourers as Garbage Collectors application. The single person using the application called each of the Garbage Collector Companies each day to understand their need for the following day, including blacklisting of individuals if something did not work out. It produced salary reports and invoices for some 50 people, and was written in 16 hours. They used a server with flat file database in Demo mode, which meant a limit of the flat file size for each form. I went there once a year to clear out records so they could continue their work. The first thing I built at a customer site in 1995 was a call centre telephony integration which tracked who was logged in to the switch and who was logged in to Remedy. It included screen-pop on incoming calls, answer-button, signing in/out of the switch and a list of logged in users and their status. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
That was it ☺ -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 4:48 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.orgmailto:chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728tel:240-386-6728 (desk) 301-367-8949tel:301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org wrote: ** That was it J -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 4:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore
Re: OT: What was the first ARS app you built?
It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org wrote: ** That was it J -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 4:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified
Re: EXTERNAL: Re: OT: What was the first ARS app you built?
Sooo… There’s hope for old-timey ARSystem applications. w00t! Thank you, --- John J. Reiser Building 760-J202 Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, November 13, 2014 3:15 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: OT: What was the first ARS app you built? ** It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II warrenbaltim...@gmail.commailto:warrenbaltim...@gmail.com wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.orgmailto:chris.danac...@finra.org wrote: ** That was it ☺ -- Thank You, Chris Danaceau FINRA 240-386-6728tel:240-386-6728 (desk) 301-367-8949tel:301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 4:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.orgmailto:chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728tel:240-386-6728 (desk) 301-367-8949tel:301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail
Re: OT: What was the first ARS app you built?
Custom users are happy users. -John On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller jason.mil...@gmail.com wrote: ** It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org wrote: ** That was it J -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 4:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally
Re: OT: What was the first ARS app you built?
And why wouldn’t they be – they have a system doing exactly what they need without overhead and without being told they need to change their business practices or terminology. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, November 13, 2014 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** Custom users are happy users. -John On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller jason.mil...@gmail.com mailto:jason.mil...@gmail.com wrote: ** It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II warrenbaltim...@gmail.com mailto:warrenbaltim...@gmail.com wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org mailto:chris.danac...@finra.org wrote: ** That was it :) -- Thank You, Chris Danaceau FINRA 240-386-6728 tel:240-386-6728 (desk) 301-367-8949 tel:301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 4:48 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org mailto:chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 tel:240-386-6728 (desk) 301-367-8949 tel:301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com mailto:jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any
Re: OT: What was the first ARS app you built?
I have no reason why they wouldn’t be happy. The very nature of custom means — if you are not happy - you do something about it. Therefore - movement towards happy. -John On Thu, Nov 13, 2014 at 3:48 PM, Ken Pritchard pri...@ptd.net wrote: ** And why wouldn’t they be – they have a system doing exactly what they need without overhead and without being told they need to change their business practices or terminology. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Thursday, November 13, 2014 4:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** Custom users are happy users. -John On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller jason.mil...@gmail.com wrote: ** It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org wrote: ** That was it J -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 4:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying
Re: OT: What was the first ARS app you built?
Well, there are some places that cannot agree on the something to do about it and thus will never be happy. On Thu, Nov 13, 2014 at 2:07 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I have no reason why they wouldn’t be happy. The very nature of custom means — if you are not happy - you do something about it. Therefore - movement towards happy. -John On Thu, Nov 13, 2014 at 3:48 PM, Ken Pritchard pri...@ptd.net wrote: ** And why wouldn’t they be – they have a system doing exactly what they need without overhead and without being told they need to change their business practices or terminology. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Thursday, November 13, 2014 4:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** Custom users are happy users. -John On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller jason.mil...@gmail.com wrote: ** It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org wrote: ** That was it J -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 4:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary
OT: What was the first ARS app you built?
I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
Arweb implement of ARS 3.0. And wots = Work order tracking system for telco/oss, I almost forgot . Cheeers, Omega Li -Original Message- From: LJ LongWing lj.longw...@gmail.com Sent: 13/11/14 1:50 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: What was the first ARS app you built?
Not my first app, but the most ‘different’, Before I got married in 1989 I wrote a wedding guest app. Parent form (aka ‘schema’) of invitations, responses, gifts received, thank you notes sent. Child form had attendees (multiple per invitation), food order and table assignment. The table assignment report got printed the most for the ‘revisions’ … Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
That is cool! I love it! On Wed, Nov 12, 2014 at 6:52 PM, Joel Sender jdsen...@earthlink.net wrote: ** Not my first app, but the most ‘different’, Before I got married in 1989 I wrote a wedding guest app. Parent form (aka ‘schema’) of invitations, responses, gifts received, thank you notes sent. Child form had attendees (multiple per invitation), food order and table assignment. The table assignment report got printed the most for the ‘revisions’ … *Joel* Joel Senderjdsen...@earthlink.net310.829.5552 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 1:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- http://www.avast.com/ This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
