Re: Avoiding pop-ups while requiring input
No problem!There still may be some cases where a system error that uses a pop-up will be encountered despite my attempts to avoid pop-ups, so the prompt bar option sounds like a good feature for me to look at if/when we go to 7.6.4. Thanks, David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, March 13, 2012 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input Sorry I missed the version :)...we moved to 7.5, and then about 6 months later went to 7.6.4...so it's hard to keep track of what was in each release. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, March 13, 2012 7:19 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input Thanks LJ and Chris, (Sorry, forgot to say I was on ARS 7.5.) I looked around and couldn't find the option, and it turns out it's not a 7.5 feature - don't see it in the 7.5 docs, but I do see it in 7.6.4 docs. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, March 12, 2012 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input David, If you are running 7.5 I think it was...you can configure everything to go to the 'prompt bar'that's not a popup :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, March 12, 2012 3:29 PM To: arslist@ARSLIST.ORG Subject: Avoiding pop-ups while requiring input We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Avoiding pop-ups while requiring input - resolved
Awesome.. Joe From: David Durling Sent: Wednesday, March 14, 2012 2:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input - resolved ** I hid the submit button most of the menu items for that form, and since I had a custom button for submit/modify already, this worked out fine. Thanks! David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 13, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input ** Do not forget to disable the change flag on every field that gets a value (hidden field or otherwise), else the default form submit button will get enabled. It may also be a good idea to hide the form bar, so that button is not visible, in which case it is not necessary to turn off the change flag on fields... Joe From: David Durling Sent: Tuesday, March 13, 2012 9:35 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input ** Hi Ian, The issue would be stopping things before I hit a submit or modify action, I think – because then the system will generate a pop-up (on 7.5). So, like Joe suggested, I think I’ll try a custom submit/modify button and display the text/color like you mention if the needed fields are null. This avoids any submit or modify action actually being initiated until the needed fields are filled in. I guess I could even leave the fields as Required and do this. Thanks guys, David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ian Trimnell Sent: Tuesday, March 13, 2012 1:42 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input ** David, One way to avoid pop-ups could be as follows: a.. parse the form on submit and check if any of the required fields are blank b.. if so, make a hidden warning text field visible saying something like please enter required data c.. change the label colour on the fields that are required. Would that fit the bill? Ian Ian Trimnell Systems Programmer, Distributed Systems Information Technology Berrill Building, Level 1 North Phone: 01908 6 53741 web: http://www.open.ac.uk/ On 12/03/2012 21:28, David Durling wrote: We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David ---David Durling durling@uga.eduEnterprise IT Services 706-542-0223University of Georgia ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Avoiding pop-ups while requiring input
Thanks LJ and Chris, (Sorry, forgot to say I was on ARS 7.5.) I looked around and couldn't find the option, and it turns out it's not a 7.5 feature - don't see it in the 7.5 docs, but I do see it in 7.6.4 docs. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, March 12, 2012 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input David, If you are running 7.5 I think it was...you can configure everything to go to the 'prompt bar'that's not a popup :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, March 12, 2012 3:29 PM To: arslist@ARSLIST.ORG Subject: Avoiding pop-ups while requiring input We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Avoiding pop-ups while requiring input
Hi Ian, The issue would be stopping things before I hit a submit or modify action, I think - because then the system will generate a pop-up (on 7.5). So, like Joe suggested, I think I'll try a custom submit/modify button and display the text/color like you mention if the needed fields are null. This avoids any submit or modify action actually being initiated until the needed fields are filled in. I guess I could even leave the fields as Required and do this. Thanks guys, David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ian Trimnell Sent: Tuesday, March 13, 2012 1:42 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input ** David, One way to avoid pop-ups could be as follows: * parse the form on submit and check if any of the required fields are blank * if so, make a hidden warning text field visible saying something like please enter required data * change the label colour on the fields that are required. Would that fit the bill? Ian Ian Trimnell Systems Programmer, Distributed Systems Information Technology Berrill Building, Level 1 North Phone: 01908 6 53741 web: http://www.open.ac.uk/ On 12/03/2012 21:28, David Durling wrote: We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David --- David Durling durl...@uga.edumailto:durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Avoiding pop-ups while requiring input
Sorry I missed the version :)...we moved to 7.5, and then about 6 months later went to 7.6.4...so it's hard to keep track of what was in each release. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, March 13, 2012 7:19 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input Thanks LJ and Chris, (Sorry, forgot to say I was on ARS 7.5.) I looked around and couldn't find the option, and it turns out it's not a 7.5 feature - don't see it in the 7.5 docs, but I do see it in 7.6.4 docs. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, March 12, 2012 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input David, If you are running 7.5 I think it was...you can configure everything to go to the 'prompt bar'that's not a popup :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, March 12, 2012 3:29 PM To: arslist@ARSLIST.ORG Subject: Avoiding pop-ups while requiring input We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Avoiding pop-ups while requiring input
Do not forget to disable the change flag on every field that gets a value (hidden field or otherwise), else the default form submit button will get enabled. It may also be a good idea to hide the form bar, so that button is not visible, in which case it is not necessary to turn off the change flag on fields... Joe From: David Durling Sent: Tuesday, March 13, 2012 9:35 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input ** Hi Ian, The issue would be stopping things before I hit a submit or modify action, I think – because then the system will generate a pop-up (on 7.5). So, like Joe suggested, I think I’ll try a custom submit/modify button and display the text/color like you mention if the needed fields are null. This avoids any submit or modify action actually being initiated until the needed fields are filled in. I guess I could even leave the fields as Required and do this. Thanks guys, David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ian Trimnell Sent: Tuesday, March 13, 2012 1:42 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input ** David, One way to avoid pop-ups could be as follows: a.. parse the form on submit and check if any of the required fields are blank b.. if so, make a hidden warning text field visible saying something like please enter required data c.. change the label colour on the fields that are required. Would that fit the bill? Ian Ian Trimnell Systems Programmer, Distributed Systems Information Technology Berrill Building, Level 1 North Phone: 01908 6 53741 web: http://www.open.ac.uk/ On 12/03/2012 21:28, David Durling wrote: We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David ---David Durling durling@uga.eduEnterprise IT Services 706-542-0223University of Georgia ___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Avoiding pop-ups while requiring input
David, You can modify the fields Entry Mode as Optional but set the Label Font as Required.. That way they visibly notice that it’s a required field.. If left empty, you can create active links that set a display only field on the form with a message that Required fields are not filled in, and set a flag internally to not submit. If all required fields are filled, clear that flag, and use a perform-action-apply to submit.. Disable the yellow submit button for this to work and create a custom submit / modify button.. Joe -Original Message- From: David Durling Sent: Monday, March 12, 2012 5:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Avoiding pop-ups while requiring input We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Avoiding pop-ups while requiring input
You might try setting Server Information - Configuration - Use Prompt Bar for to All System Messages so that everything shows up in the mid-tier page heading. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, March 12, 2012 4:29 PM To: arslist@ARSLIST.ORG Subject: Avoiding pop-ups while requiring input We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Avoiding pop-ups while requiring input
David, If you are running 7.5 I think it was...you can configure everything to go to the 'prompt bar'that's not a popup :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, March 12, 2012 3:29 PM To: arslist@ARSLIST.ORG Subject: Avoiding pop-ups while requiring input We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Avoiding pop-ups while requiring input
David, One way to avoid pop-ups could be as follows: * parse the form on submit and check if any of the required fields are blank * if so, make a hidden warning text field visible saying something like please enter required data * change the label colour on the fields that are required. Would that fit the bill? Ian Ian Trimnell Systems Programmer, Distributed Systems Information Technology Berrill Building, Level 1 North Phone: 01908 6 53741 web: http://www.open.ac.uk/ On 12/03/2012 21:28, David Durling wrote: We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up have to reload the page, the user input is lost. I took out message actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
