Re: Error - Reached maximum number of database entries...
Option 1: 1. To find the hostid of your server open the Admin. tool. 2. Open a 'Server window' and click on the server name. 3. Once the server name is highlighted, select 'File-Licenses-Add/Remove Licenses...' to open the license dialog. 4. In the license dialog, select a 'Product Feature' of AR Server, this will populate the 'Host ID:' field with the Remedy Version of the server's hostid. Option 2: 1. Open a session to the server operating system using SSH, Telnet, Console window on the server etc. 2. From the server command line prompt, type: hostid return 3. This will generate a hostid that is a combination of letters and numbers like 82a94d22. This is the server version of the hostid in HEX. 4. Open a calculator on a windows workstation. Select 'View-Scientific' to use the scientific funtions of the calculator 5. make sure that Hex and Qword are selected 6. Enter the HEX version of the hostid into the calculator 7. With the HEX version of the hostid entered, select Dec and Degrees. This will change the HEX version of the hostid to the Decimal version of the hostid which is what BMC is expecting to get for licensing. Now that you have the correct hostid you can verify that this number is in the license files. On the Remedy server, change directories to /etc/arsystem/ (this is the default directory... your may be different if you reconfigured the server) Type: ls -la return This will show a directory that matches the Remedy server name and a file named .multilicense. cd to the directory named for the server. Inside /etc/arsystem/servername you will see a file named arsystem.lic. This is the file that contains license information that maps to the entries in the Admin tool for managing and adding licenses. This file is a space delimited file with quotation marks as the text identifier (meaning it can also be opened in Excel if you need to). The top line names the columns in the file. Each row after that defines a license. 9 fields over is the hostid entered for the license. For the server license, it will probably look something like this: 2192133410 (this is the actual DEC version of the HEX hostid above)... the numbers will be different, but you get the idea. Some license entries will say *site*. That's OK... you just want to verify the ones that have the large number in them. If you see the UNIX/HEX version of the hostid in the license file, it will need to be relicensed. If you see the true decimal version of the hostid, then do the following to reset your license keys: 1. Shut down the Remedy server processes 2. Rename the .multilicense file in /etc/arsystem to something like multilicense.date ex. multilicense.20090911 3. Restart the Remedy server processes. Restarting the processes will force the server to read the license files again and re-build that .multilicense file. If that doesn't work... you will probably need to work with BMC support/sales to fix your license keys. I hope this helps. Cheers, Marc Simmons On Wed, Sep 9, 2009 at 3:21 AM, Kali Obsum kali.ob...@macquarie.com wrote: ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Marc Simmons *Sent:* Tuesday, 8 September 2009 9:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com *Kali Obsum kali.ob...@macquarie.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali
Re: Error - Reached maximum number of database entries...
ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net
Re: Error - Reached maximum number of database entries...
To obtain Host ID for Solaris box - From a command line type: hostid The value that is returned will be in hex. Enter this value in a scientific calculator and convert it to decimal. It should return a 10 digit number that will be your host id Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: 09 September 2009 08:21 To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.commailto:bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.commailto:bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.commailto:kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.commailto:kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/http://www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum
Re: Error - Reached maximum number of database entries...
Also to obtain Host ID for Solaris box. Type the following at command line : sysdef -h Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: 09 September 2009 08:55 To: arslist@ARSLIST.ORG Subject: AW: Error - Reached maximum number of database entries... ** Kali, try to delete /etc/.multilicense and restart your arserver. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Mittwoch, 9. September 2009 09:21 An: arslist@ARSLIST.ORG Betreff: Re: Error - Reached maximum number of database entries... ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.commailto:bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.commailto:bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.commailto:kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.commailto:kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/http://www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti
Re: Error - Reached maximum number of database entries...
Apparently, for some reason, DEV started to pick up the expired temp licenses instead of the permanent ones (they didn't clean up the temp licenses). They reapplied new licenses and it's now working fine. Thanks! Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Wednesday, 9 September 2009 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Also to obtain Host ID for Solaris box. Type the following at command line : sysdef -h Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: 09 September 2009 08:55 To: arslist@ARSLIST.ORG Subject: AW: Error - Reached maximum number of database entries... ** Kali, try to delete /etc/.multilicense and restart your arserver. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Mittwoch, 9. September 2009 09:21 An: arslist@ARSLIST.ORG Betreff: Re: Error - Reached maximum number of database entries... ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes
Re: Error - Reached maximum number of database entries...
I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
The license is tied to the MAC address of the host. Make sure that the hostid (MAC address) you see in the license tool is the one the license was created under - hopefully you can find the original license request. You could also try reapplying the license. I suppose a corruption is possible. On Tue, Sep 8, 2009 at 9:09 AM, Kali Obsumkali.ob...@macquarie.com wrote: I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
Kali Sounds like maybe your MAC address changed, therefore the licence is not valid. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: 08 September 2009 07:10 To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
There are also tools out there that will allow you to emulate a mac address if you have changed servers/network card. These tools work and are an option if this just happens to be part of the problem. Tom Thomas J. Mutaffis (RSP) - Original Message - From: Frank Caruso caruso.fr...@gmail.com Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, September 08, 2009 2:23 AM Subject: Re: Error - Reached maximum number of database entries... The license is tied to the MAC address of the host. Make sure that the hostid (MAC address) you see in the license tool is the one the license was created under - hopefully you can find the original license request. You could also try reapplying the license. I suppose a corruption is possible. On Tue, Sep 8, 2009 at 9:09 AM, Kali Obsumkali.ob...@macquarie.com wrote: I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --- avast! Antivirus: Inbound message clean. Virus Database (VPS): 090907-0, 09/07/2009 Tested on: 9/8/2009 2:25:12 AM avast! - copyright (c) 1988-2009 ALWIL Software. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com *Kali Obsum kali.ob...@macquarie.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
Check you licensing. That means the server is not licensed, or the license has expired. Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, September 07, 2009 8:14 PM To: arslist@ARSLIST.ORG Subject: Error - Reached maximum number of database entries... ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit http://www.remedy.com/ www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
This message appears when you haven't licensed your server or your server license has expired and you exceed 2000 (?) database entries. To be able to submit more records to your database you need to license your AR Server. On Tue, Sep 8, 2009 at 1:14 PM, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) *ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative.* (when trying to log-in using Admin Tool) *This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit **www.remedy.com/ * http://www.remedy.com/* (ARERR 2877)* Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
Hi, Thanks for all the replies! We'll have the license checked if it's expired or not. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
