Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?

[Guillaume Rheault]

Hi Scott,

Even there, there could be situations where something wrong happened and some 
def files did not get imported. What I have been asking support for a long long 
time is for an "easy way" to compare an existing installation (forms & 
workflow) with a vanilla OOTB installation (forms & workflows) without having 
to install ITSM in a separate server (and hoping that installation went well). 
This would help a whole lot.  

-Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Scott Parrish
Sent: Tue 08/26/08 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is it possible to request ITSM Patches/upgrades for Win32  as 
definition and data files instead of a bundled executable file?
 
". . . as developers can pick and choose what is being applied from these
patches on our servers . . . "

 

I could not imagine the havoc this would cause for support.

 

Support: "Did you apply patch 6?"

Customer: "Yes, but I only partially applied defs 1, 2 and 3, and did not
apply def. 4 because it didn't appear to have any major form changes and it
would have overwritten my customizations."

Support: "Have a nice day. . . "

 

BMC  should document the changes and present them to the community so that
we can better prepare our upgrades. I can't see them doing much more than
that, though.

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Tuesday, August 26, 2008 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Is it possible to request ITSM Patches/upgrades for Win32 as
definition and data files instead of a bundled executable file?

 

 

I have used an ITSM 7 (Win32) Patch and I  noticed it was bundled in an
executable file. I was wondering does BMC offer the actual workflow
associated with these patches separate instead of the executable so we as
developers can pick and choose what is being applied from these patches on
our servers so we don't have to meticulously track and bundle our
customizations (especially changes to forms) and pray that the patch does
not overwrite them? Can they just give us the Definition and data files with
a  map so we can test each and every piece of workflow out on our
development servers? Even better a Migrator file so maybe we can actually
migrate individual fields?

Thanks. 

John Bilinski 
Operations Services Staff 
OSS Remedy System DBA 
Contractor (CSC) 
202.305.3202 

 

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Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?

[Bilinski, John]

Thanksbut we are on Windows and all they offer are bundled .exe's
and that's it.  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Tuesday, August 26, 2008 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is it possible to request ITSM Patches/upgrades for Win32
as definition and data files instead of a bundled executable file?

Not generally, but sometimes. We were able to apply a hotfix that is
part 
of Patch 008 for UNIX, given to us for a plug-in server problem. If you 
need something specific, contact BMC support.

Drew
Tulsa, OK


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Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?

[Howard Richter]

It would be nice to have a complete list of bugs outstanding, so we don't
spend time going down a path well traveled.

Howard




On Tue, Aug 26, 2008 at 2:35 PM, Begosh, Kevin <[EMAIL PROTECTED]>wrote:

> ** I just know on multiple times I have asked for information on what are
> in the patches, as far was what workflow is being modified, and they said we
> do not provide that.  The did once for patch 5 I think it was.  They do now
> however tell you what forms are modified but not really on what forms.
>
>
> Kevin Begosh, RSP
>
> External Initiatives
>
> System Design & Integration
>
> 301-791-3540 Phone
>
> 410-422-3623 Cell
>
> [EMAIL PROTECTED]
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Tuesday, August 26, 2008 2:30 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Is it possible to request ITSM Patches/upgrades for Win32
> as definition and data files instead of a bundled executable file?
>
> **
>  Kevin,
>
> Sometimes when your working an issue with the BMC ServiceDesk, they will
> let you know if it was changed, but as a normal basis Kevin I think your
> correct.
>
> On Tue, Aug 26, 2008 at 2:19 PM, Begosh, Kevin <[EMAIL PROTECTED]>wrote:
>
>> ** I will let the BMC guys on here answer the question but from my
>> experience they have not.  I have asked for that and I have asked for
>> documentation as to what is changed as well and they will not provide that.
>>
>>
>> Kevin Begosh, RSP
>>
>> External Initiatives
>>
>> System Design & Integration
>>
>> 301-791-3540 Phone
>>
>> 410-422-3623 Cell
>>
>> [EMAIL PROTECTED]
>>
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Bilinski, John
>> *Sent:* Tuesday, August 26, 2008 2:14 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Is it possible to request ITSM Patches/upgrades for Win32 as
>> definition and data files instead of a bundled executable file?
>>
>> **
>>
>> I have used an ITSM 7 (Win32) Patch and I  noticed it was bundled in an
>> executable file. I was wondering does BMC offer the actual workflow
>> associated with these patches separate instead of the executable so we as
>> developers can pick and choose what is being applied from these patches on
>> our servers so we don't have to meticulously track and bundle our
>> customizations (especially changes to forms) and pray that the patch does
>> not overwrite them? Can they just give us the Definition and data files with
>> a  map so we can test each and every piece of workflow out on our
>> development servers? Even better a Migrator file so maybe we can actually
>> migrate individual fields?
>>
>> Thanks.
>>
>> John Bilinski
>> Operations Services Staff
>> OSS Remedy System DBA
>> Contractor (CSC)
>> 202.305.3202
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?

[Begosh, Kevin]

I just know on multiple times I have asked for information on what are
in the patches, as far was what workflow is being modified, and they
said we do not provide that.  The did once for patch 5 I think it was.
They do now however tell you what forms are modified but not really on
what forms.
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Tuesday, August 26, 2008 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is it possible to request ITSM Patches/upgrades for Win32
as definition and data files instead of a bundled executable file?


** 
Kevin,
 
Sometimes when your working an issue with the BMC ServiceDesk, they will
let you know if it was changed, but as a normal basis Kevin I think your
correct.


On Tue, Aug 26, 2008 at 2:19 PM, Begosh, Kevin <[EMAIL PROTECTED]>
wrote:


** 
I will let the BMC guys on here answer the question but from my
experience they have not.  I have asked for that and I have asked for
documentation as to what is changed as well and they will not provide
that.
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Tuesday, August 26, 2008 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Is it possible to request ITSM Patches/upgrades for
Win32 as definition and data files instead of a bundled executable file?


** 


I have used an ITSM 7 (Win32) Patch and I  noticed it was
bundled in an executable file. I was wondering does BMC offer the actual
workflow associated with these patches separate instead of the
executable so we as developers can pick and choose what is being applied
from these patches on our servers so we don't have to meticulously track
and bundle our customizations (especially changes to forms) and pray
that the patch does not overwrite them? Can they just give us the
Definition and data files with a  map so we can test each and every
piece of workflow out on our development servers? Even better a Migrator
file so maybe we can actually migrate individual fields?

Thanks. 

John Bilinski 
Operations Services Staff 
OSS Remedy System DBA 
Contractor (CSC) 
202.305.3202 



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<http://www.rmsportal.com/>  ARSlist: "Where the Answers Are" html___ 
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?

[Scott Parrish]

". . . as developers can pick and choose what is being applied from these
patches on our servers . . . "

 

I could not imagine the havoc this would cause for support.

 

Support: "Did you apply patch 6?"

Customer: "Yes, but I only partially applied defs 1, 2 and 3, and did not
apply def. 4 because it didn't appear to have any major form changes and it
would have overwritten my customizations."

Support: "Have a nice day. . . "

 

BMC  should document the changes and present them to the community so that
we can better prepare our upgrades. I can't see them doing much more than
that, though.

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Tuesday, August 26, 2008 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Is it possible to request ITSM Patches/upgrades for Win32 as
definition and data files instead of a bundled executable file?

 

 

I have used an ITSM 7 (Win32) Patch and I  noticed it was bundled in an
executable file. I was wondering does BMC offer the actual workflow
associated with these patches separate instead of the executable so we as
developers can pick and choose what is being applied from these patches on
our servers so we don't have to meticulously track and bundle our
customizations (especially changes to forms) and pray that the patch does
not overwrite them? Can they just give us the Definition and data files with
a  map so we can test each and every piece of workflow out on our
development servers? Even better a Migrator file so maybe we can actually
migrate individual fields?

Thanks. 

John Bilinski 
Operations Services Staff 
OSS Remedy System DBA 
Contractor (CSC) 
202.305.3202 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

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Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?

[Howard Richter]

Kevin,

Sometimes when your working an issue with the BMC ServiceDesk, they will let
you know if it was changed, but as a normal basis Kevin I think your
correct.

On Tue, Aug 26, 2008 at 2:19 PM, Begosh, Kevin <[EMAIL PROTECTED]>wrote:

> ** I will let the BMC guys on here answer the question but from my
> experience they have not.  I have asked for that and I have asked for
> documentation as to what is changed as well and they will not provide that.
>
>
> Kevin Begosh, RSP
>
> External Initiatives
>
> System Design & Integration
>
> 301-791-3540 Phone
>
> 410-422-3623 Cell
>
> [EMAIL PROTECTED]
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Bilinski, John
> *Sent:* Tuesday, August 26, 2008 2:14 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Is it possible to request ITSM Patches/upgrades for Win32 as
> definition and data files instead of a bundled executable file?
>
> **
>
> I have used an ITSM 7 (Win32) Patch and I  noticed it was bundled in an
> executable file. I was wondering does BMC offer the actual workflow
> associated with these patches separate instead of the executable so we as
> developers can pick and choose what is being applied from these patches on
> our servers so we don't have to meticulously track and bundle our
> customizations (especially changes to forms) and pray that the patch does
> not overwrite them? Can they just give us the Definition and data files with
> a  map so we can test each and every piece of workflow out on our
> development servers? Even better a Migrator file so maybe we can actually
> migrate individual fields?
>
> Thanks.
>
> John Bilinski
> Operations Services Staff
> OSS Remedy System DBA
> Contractor (CSC)
> 202.305.3202
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?

[Drew Shuller]

Not generally, but sometimes. We were able to apply a hotfix that is part 
of Patch 008 for UNIX, given to us for a plug-in server problem. If you 
need something specific, contact BMC support.


Drew
Tulsa, OK

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Re: Is it possible to request ITSM Patches/upgrades for Win32 as definition and data files instead of a bundled executable file?

[Begosh, Kevin]

I will let the BMC guys on here answer the question but from my
experience they have not.  I have asked for that and I have asked for
documentation as to what is changed as well and they will not provide
that.
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Tuesday, August 26, 2008 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Is it possible to request ITSM Patches/upgrades for Win32 as
definition and data files instead of a bundled executable file?


** 


I have used an ITSM 7 (Win32) Patch and I  noticed it was bundled in an
executable file. I was wondering does BMC offer the actual workflow
associated with these patches separate instead of the executable so we
as developers can pick and choose what is being applied from these
patches on our servers so we don't have to meticulously track and bundle
our customizations (especially changes to forms) and pray that the patch
does not overwrite them? Can they just give us the Definition and data
files with a  map so we can test each and every piece of workflow out on
our development servers? Even better a Migrator file so maybe we can
actually migrate individual fields?

Thanks. 

John Bilinski 
Operations Services Staff 
OSS Remedy System DBA 
Contractor (CSC) 
202.305.3202 



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html___ 

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