Re: Java Plugin Filter Plugin Time Outs
First can you see Server Information form correctly? When Plugin Server is down you can't see that form. Also you can check status of Plugin Server by checking arplugin process. Second do you have Remedy Web Services published on Mid Tier Server? What version of ARServer and MidTier do you have? There are some KB articles about Read time out messages due to memory leaks in MidTier and ARServer. Regards, Alejandro -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de uday kiran Enviado el: Jueves, 23 de Junio de 2011 16:42 Para: arslist@ARSLIST.ORG Asunto: Java Plugin Filter Plugin Time Outs Hi Folks Look at this error and suggest me We receive Plug-in server not responding messages quite often. Also seeing some filter api plug-in timeouts. Is there some configuration tweaks or performance tuning we can look at? arerror.log: "The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. (ARERR 8939)" javaplugin log: 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - java.net.SocketTimeoutException: Read timed out java.net.SocketTimeoutException: Read timed out 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): Error encountered while executing a Web Service; ; nested exception is: java.net.SocketTimeoutException: Read timed out at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source) at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Java Plugin Filter Plugin Time Outs
HI we do have Web Services and the arserver version is 7.5.patch 03 thanks Uday On Thu, Jun 23, 2011 at 3:53 PM, Alejandro Canon wrote: > First can you see Server Information form correctly? > When Plugin Server is down you can't see that form. > Also you can check status of Plugin Server by checking arplugin process. > Second do you have Remedy Web Services published on Mid Tier Server? What > version of ARServer and MidTier do you have? There are some KB articles about > Read time out messages due to memory leaks in MidTier and ARServer. > > Regards, > > Alejandro > > -Mensaje original- > De: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] En nombre de uday kiran > Enviado el: Jueves, 23 de Junio de 2011 16:42 > Para: arslist@ARSLIST.ORG > Asunto: Java Plugin Filter Plugin Time Outs > > Hi Folks > Look at this error and suggest me > > > We receive Plug-in server not responding messages quite often. Also > seeing some filter api plug-in timeouts. > > Is there some configuration tweaks or performance tuning we can look at? > > arerror.log: > > "The AR System Plug-In server is not responding. Cannot connect to > the system at this time. Contact your AR System Administrator for > assistance. (ARERR 8939)" > > javaplugin log: > > 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > java.net.SocketTimeoutException: Read timed out > java.net.SocketTimeoutException: Read timed out > 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - > ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): > Error encountered while executing a Web Service; ; nested exception > is: > java.net.SocketTimeoutException: Read timed out > at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source) > at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source) > at > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown > Source) > at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) > at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) > at > com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown > Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown > Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown > Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown > Source) > at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown > Source) > at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) > at java.lang.Thread.run(Unknown Source) > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Java Plugin Filter Plugin Time Outs
Could you confirm Plugin Server is up and running? Can you consume Remedy Web Services published in your MidTier? How's RAM memory and Heap usage in JVM for MidTier? Have you changed recently Java version in MidTier? Please check SW00336455 and SW00344270 related with MidTier 7.5 p3 and Web Services. -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de uday kiran Enviado el: Jueves, 23 de Junio de 2011 17:44 Para: arslist@ARSLIST.ORG Asunto: Re: Java Plugin Filter Plugin Time Outs HI we do have Web Services and the arserver version is 7.5.patch 03 thanks Uday On Thu, Jun 23, 2011 at 3:53 PM, Alejandro Canon wrote: > First can you see Server Information form correctly? > When Plugin Server is down you can't see that form. > Also you can check status of Plugin Server by checking arplugin process. > Second do you have Remedy Web Services published on Mid Tier Server? What > version of ARServer and MidTier do you have? There are some KB articles about > Read time out messages due to memory leaks in MidTier and ARServer. > > Regards, > > Alejandro > > -Mensaje original- > De: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] En nombre de uday kiran > Enviado el: Jueves, 23 de Junio de 2011 16:42 > Para: arslist@ARSLIST.ORG > Asunto: Java Plugin Filter Plugin Time Outs > > Hi Folks > Look at this error and suggest me > > > We receive Plug-in server not responding messages quite often. Also > seeing some filter api plug-in timeouts. > > Is there some configuration tweaks or performance tuning we can look at? > > arerror.log: > > "The AR System Plug-In server is not responding. Cannot connect to > the system at this time. Contact your AR System Administrator for > assistance. (ARERR 8939)" > > javaplugin log: > > 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > java.net.SocketTimeoutException: Read timed out > java.net.SocketTimeoutException: Read timed out > 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - > ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): > Error encountered while executing a Web Service; ; nested exception > is: > java.net.SocketTimeoutException: Read timed out > at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source) > at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source) > at > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown > Source) > at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) > at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) > at > com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown > Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown > Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown > Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown > Source) > at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown > Source) > at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) > at java.lang.Thread.run(Unknown Source) > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Java Plugin Filter Plugin Time Outs
Please do some research around these parameters. Plugin-ARDBC-Threads: Plugin-Filter-API-Threads: Server-Plugin-Default-Timeout: Filter-Api-Timeout: See if you can increase the values to these parameters than what you have currently in your system. On Jun 23, 3:42 pm, uday kiran wrote: > Hi Folks > Look at this error and suggest me > > We receive Plug-in server not responding messages quite often. Also > seeing some filter api plug-in timeouts. > > Is there some configuration tweaks or performance tuning we can look at? > > arerror.log: > > "The AR System Plug-In server is not responding. Cannot connect to > the system at this time. Contact your AR System Administrator for > assistance. (ARERR 8939)" > > javaplugin log: > > 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > java.net.SocketTimeoutException: Read timed out > java.net.SocketTimeoutException: Read timed out > 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - > ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): > Error encountered while executing a Web Service; ; nested exception > is: > java.net.SocketTimeoutException: Read timed out > at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source) > at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source) > at > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall > (Unknown > Source) > at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) > at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) > at > com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown > Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown > Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown > Source) > at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown > Source) > at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown > Source) > at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) > at java.lang.Thread.run(Unknown Source) > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Java Plugin Filter Plugin Time Outs
Hi Vamsi, Do I need to change these values in ar.cfg if yes ,, what are the values i can set ,, thanks On Fri, Jun 24, 2011 at 3:15 AM, patchsk wrote: > Please do some research around these parameters. > Plugin-ARDBC-Threads: > Plugin-Filter-API-Threads: > Server-Plugin-Default-Timeout: > Filter-Api-Timeout: > See if you can increase the values to these parameters than what you > have currently in your system. > > On Jun 23, 3:42 pm, uday kiran wrote: >> Hi Folks >> Look at this error and suggest me >> >> We receive Plug-in server not responding messages quite often. Also >> seeing some filter api plug-in timeouts. >> >> Is there some configuration tweaks or performance tuning we can look at? >> >> arerror.log: >> >> "The AR System Plug-In server is not responding. Cannot connect to >> the system at this time. Contact your AR System Administrator for >> assistance. (ARERR 8939)" >> >> javaplugin log: >> >> 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> java.net.SocketTimeoutException: Read timed out >> java.net.SocketTimeoutException: Read timed out >> 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - >> ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): >> Error encountered while executing a Web Service; ; nested exception >> is: >> java.net.SocketTimeoutException: Read timed out >> at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source) >> at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source) >> at >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall >> (Unknown >> Source) >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) >> at >> com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown >> Source) >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown >> Source) >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown >> Source) >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown >> Source) >> at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown >> Source) >> at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) >> at java.lang.Thread.run(Unknown Source) >> >> ___ >> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> attend wwrug11www.wwrug.comARSList: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Java Plugin Filter Plugin Time Outs
Yes these need to be changed in ar.conf If you post what are the values you currently have in your ar.conf that would help. In our system we currently have Filter-Api-Timeout: 180 Plugin-Filter-API-Threads: 2 6 Server-Plugin-Default-Timeout: 1 Plugin-ARDBC-Threads: 2 4 On Jun 24, 9:30 am, uday kiran wrote: > Hi Vamsi, > Do I need to change these values in ar.cfg if yes ,, what are the > values i can set ,, > > thanks > > > > > > > > > > On Fri, Jun 24, 2011 at 3:15 AM, patchsk wrote: > > Please do some research around these parameters. > > Plugin-ARDBC-Threads: > > Plugin-Filter-API-Threads: > > Server-Plugin-Default-Timeout: > > Filter-Api-Timeout: > > See if you can increase the values to these parameters than what you > > have currently in your system. > > > On Jun 23, 3:42 pm, uday kiran wrote: > >> Hi Folks > >> Look at this error and suggest me > > >> We receive Plug-in server not responding messages quite often. Also > >> seeing some filter api plug-in timeouts. > > >> Is there some configuration tweaks or performance tuning we can look at? > > >> arerror.log: > > >> "The AR System Plug-In server is not responding. Cannot connect to > >> the system at this time. Contact your AR System Administrator for > >> assistance. (ARERR 8939)" > > >> javaplugin log: > > >> 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] > >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > >> java.net.SocketTimeoutException: Read timed out > >> java.net.SocketTimeoutException: Read timed out > >> 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] > >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - > >> ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): > >> Error encountered while executing a Web Service; ; nested exception > >> is: > >> java.net.SocketTimeoutException: Read timed out > >> at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source) > >> at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source) > >> at > >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall > >> (Unknown > >> Source) > >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) > >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) > >> at > >> com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown > >> Source) > >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown > >> Source) > >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) > >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown > >> Source) > >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown > >> Source) > >> at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown > >> Source) > >> at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown > >> Source) > >> at java.lang.Thread.run(Unknown Source) > > >> ___ > >> > >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> attend wwrug11www.wwrug.comARSList:"Where the Answers Are" > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Java Plugin Filter Plugin Time Outs
The Plugin-Filter-API-Threads is perhaps what you need to change.. I remember having a similar issue (ARERR 8939) a couple of years ago that was resolved with that.. Does anyone know what is the right method (besides tweak till it works) to arrive at a good number for the min and max for this thread? A sort of a algorithm based on X, Y and Z Joe -Original Message- From: patchsk Sent: Friday, June 24, 2011 10:50 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Java Plugin Filter Plugin Time Outs Yes these need to be changed in ar.conf If you post what are the values you currently have in your ar.conf that would help. In our system we currently have Filter-Api-Timeout: 180 Plugin-Filter-API-Threads: 2 6 Server-Plugin-Default-Timeout: 1 Plugin-ARDBC-Threads: 2 4 On Jun 24, 9:30 am, uday kiran wrote: Hi Vamsi, Do I need to change these values in ar.cfg if yes ,, what are the values i can set ,, thanks On Fri, Jun 24, 2011 at 3:15 AM, patchsk wrote: > Please do some research around these parameters. > Plugin-ARDBC-Threads: > Plugin-Filter-API-Threads: > Server-Plugin-Default-Timeout: > Filter-Api-Timeout: > See if you can increase the values to these parameters than what you > have currently in your system. > On Jun 23, 3:42 pm, uday kiran wrote: >> Hi Folks >> Look at this error and suggest me >> We receive Plug-in server not responding messages quite often. Also >> seeing some filter api plug-in timeouts. >> Is there some configuration tweaks or performance tuning we can look >> at? >> arerror.log: >> "The AR System Plug-In server is not responding. Cannot connect to >> the system at this time. Contact your AR System Administrator for >> assistance. (ARERR 8939)" >> javaplugin log: >> 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> java.net.SocketTimeoutException: Read timed out >> java.net.SocketTimeoutException: Read timed out >> 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - >> ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): >> Error encountered while executing a Web Service; ; nested exception >> is: >> java.net.SocketTimeoutException: Read timed out >> at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown >> Source) >> at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown >> Source) >> at >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall >> (Unknown >> Source) >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) >> at >> com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown >> Source) >> at >> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) >> at >> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) >> at >> com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) >> at >> java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) >> at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown >> Source) >> at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Java Plugin Filter Plugin Time Outs
I did the performance tuning by increasing the number of list and fast threads to 30 30 ,, I narrowed down the issue but now the issue is with java.net.SocketTimeoutException: Read timed out help me out thanks Uday On Fri, Jun 24, 2011 at 9:05 PM, Joe Martin D'Souza wrote: > The Plugin-Filter-API-Threads is perhaps what you need to change.. I > remember having a similar issue (ARERR 8939) a couple of years ago that was > resolved with that.. > > Does anyone know what is the right method (besides tweak till it works) to > arrive at a good number for the min and max for this thread? A sort of a > algorithm based on X, Y and Z > > Joe > > -Original Message- From: patchsk > Sent: Friday, June 24, 2011 10:50 AM Newsgroups: > public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Re: Java Plugin Filter Plugin Time Outs > > Yes these need to be changed in ar.conf > If you post what are the values you currently have in your ar.conf > that would help. > In our system we currently have > Filter-Api-Timeout: 180 > Plugin-Filter-API-Threads: 2 6 > Server-Plugin-Default-Timeout: 1 > Plugin-ARDBC-Threads: 2 4 > > > On Jun 24, 9:30 am, uday kiran wrote: >> >> Hi Vamsi, >> Do I need to change these values in ar.cfg if yes ,, what are the >> values i can set ,, >> >> thanks >> >> >> >> >> >> >> >> >> >> On Fri, Jun 24, 2011 at 3:15 AM, patchsk wrote: >> > Please do some research around these parameters. >> > Plugin-ARDBC-Threads: >> > Plugin-Filter-API-Threads: >> > Server-Plugin-Default-Timeout: >> > Filter-Api-Timeout: >> > See if you can increase the values to these parameters than what you >> > have currently in your system. >> >> > On Jun 23, 3:42 pm, uday kiran wrote: >> >> Hi Folks >> >> Look at this error and suggest me >> >> >> We receive Plug-in server not responding messages quite often. Also >> >> seeing some filter api plug-in timeouts. >> >> >> Is there some configuration tweaks or performance tuning we can look >> >> >> at? >> >> >> arerror.log: >> >> >> "The AR System Plug-In server is not responding. Cannot connect to >> >> the system at this time. Contact your AR System Administrator for >> >> assistance. (ARERR 8939)" >> >> >> javaplugin log: >> >> >> 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] >> >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> >> java.net.SocketTimeoutException: Read timed out >> >> java.net.SocketTimeoutException: Read timed out >> >> 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] >> >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - >> >> ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): >> >> Error encountered while executing a Web Service; ; nested exception >> >> is: >> >> java.net.SocketTimeoutException: Read timed out >> >> at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown >> >> >> Source) >> >> at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown >> >> >> Source) >> >> at >> >> >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall >> >> >> (Unknown >> >> Source) >> >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) >> >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) >> >> at >> >> >> com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown >> >> Source) >> >> at >> >> >> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) >> >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) >> >> at >> >> >> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) >> >> at >> >> >> com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) >> >> at >> >> >> java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) >> >> at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown >> >> >> Source) >> >> at java.lang.Thread.run(Unknown Source) > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Java Plugin Filter Plugin Time Outs
Uday, That is quite simply that the web service you are calling is not responding within the timeframe of your timeout setting. You should contact the person running that web service and determine where the time lag is happening. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Tuesday, June 28, 2011 4:14 AM To: arslist@ARSLIST.ORG Subject: Re: Java Plugin Filter Plugin Time Outs I did the performance tuning by increasing the number of list and fast threads to 30 30 ,, I narrowed down the issue but now the issue is with java.net.SocketTimeoutException: Read timed out help me out thanks Uday On Fri, Jun 24, 2011 at 9:05 PM, Joe Martin D'Souza wrote: > The Plugin-Filter-API-Threads is perhaps what you need to change.. I > remember having a similar issue (ARERR 8939) a couple of years ago that was > resolved with that.. > > Does anyone know what is the right method (besides tweak till it works) to > arrive at a good number for the min and max for this thread? A sort of a > algorithm based on X, Y and Z > > Joe > > -Original Message- From: patchsk > Sent: Friday, June 24, 2011 10:50 AM Newsgroups: > public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Re: Java Plugin Filter Plugin Time Outs > > Yes these need to be changed in ar.conf > If you post what are the values you currently have in your ar.conf > that would help. > In our system we currently have > Filter-Api-Timeout: 180 > Plugin-Filter-API-Threads: 2 6 > Server-Plugin-Default-Timeout: 1 > Plugin-ARDBC-Threads: 2 4 > > > On Jun 24, 9:30 am, uday kiran wrote: >> >> Hi Vamsi, >> Do I need to change these values in ar.cfg if yes ,, what are the >> values i can set ,, >> >> thanks >> >> >> >> >> >> >> >> >> >> On Fri, Jun 24, 2011 at 3:15 AM, patchsk wrote: >> > Please do some research around these parameters. >> > Plugin-ARDBC-Threads: >> > Plugin-Filter-API-Threads: >> > Server-Plugin-Default-Timeout: >> > Filter-Api-Timeout: >> > See if you can increase the values to these parameters than what you >> > have currently in your system. >> >> > On Jun 23, 3:42 pm, uday kiran wrote: >> >> Hi Folks >> >> Look at this error and suggest me >> >> >> We receive Plug-in server not responding messages quite often. Also >> >> seeing some filter api plug-in timeouts. >> >> >> Is there some configuration tweaks or performance tuning we can look >> >> >> at? >> >> >> arerror.log: >> >> >> "The AR System Plug-In server is not responding. Cannot connect to >> >> the system at this time. Contact your AR System Administrator for >> >> assistance. (ARERR 8939)" >> >> >> javaplugin log: >> >> >> 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] >> >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> >> java.net.SocketTimeoutException: Read timed out >> >> java.net.SocketTimeoutException: Read timed out >> >> 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] >> >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - >> >> ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): >> >> Error encountered while executing a Web Service; ; nested exception >> >> is: >> >> java.net.SocketTimeoutException: Read timed out >> >> at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown >> >> >> Source) >> >> at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown >> >> >> Source) >> >> at >> >> >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall >> >> >> (Unknown >> >> Source) >> >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) >> >> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) >> >> at >> >> >> com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown >> >> Source) >> >> at >> >> >> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) >> >> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) >> >> at >> >> >> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) >> >> at >> >> >>
Re: Java Plugin Filter Plugin Time Outs
Hi , The issue is there are not separate web services admin in their env Actually they wrote a filter which is calling a web service at some point of time its throwing this message ,, any help on how to increase the java socket session timed out value?? thanks On Tue, Jun 28, 2011 at 8:09 PM, LJ LongWing wrote: > Uday, > That is quite simply that the web service you are calling is not responding > within the timeframe of your timeout setting. You should contact the person > running that web service and determine where the time lag is happening. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran > Sent: Tuesday, June 28, 2011 4:14 AM > To: arslist@ARSLIST.ORG > Subject: Re: Java Plugin Filter Plugin Time Outs > > I did the performance tuning by increasing the number of list and fast > threads to 30 30 ,, I narrowed down the issue but now the issue is > with > > java.net.SocketTimeoutException: Read timed out > > help me out > > thanks > Uday > > On Fri, Jun 24, 2011 at 9:05 PM, Joe Martin D'Souza > wrote: >> The Plugin-Filter-API-Threads is perhaps what you need to change.. I >> remember having a similar issue (ARERR 8939) a couple of years ago that > was >> resolved with that.. >> >> Does anyone know what is the right method (besides tweak till it works) to >> arrive at a good number for the min and max for this thread? A sort of a >> algorithm based on X, Y and Z >> >> Joe >> >> -Original Message- From: patchsk >> Sent: Friday, June 24, 2011 10:50 AM Newsgroups: >> public.remedy.arsystem.general >> To: arslist@ARSLIST.ORG >> Subject: Re: Java Plugin Filter Plugin Time Outs >> >> Yes these need to be changed in ar.conf >> If you post what are the values you currently have in your ar.conf >> that would help. >> In our system we currently have >> Filter-Api-Timeout: 180 >> Plugin-Filter-API-Threads: 2 6 >> Server-Plugin-Default-Timeout: 1 >> Plugin-ARDBC-Threads: 2 4 >> >> >> On Jun 24, 9:30 am, uday kiran wrote: >>> >>> Hi Vamsi, >>> Do I need to change these values in ar.cfg if yes ,, what are the >>> values i can set ,, >>> >>> thanks >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> On Fri, Jun 24, 2011 at 3:15 AM, patchsk wrote: >>> > Please do some research around these parameters. >>> > Plugin-ARDBC-Threads: >>> > Plugin-Filter-API-Threads: >>> > Server-Plugin-Default-Timeout: >>> > Filter-Api-Timeout: >>> > See if you can increase the values to these parameters than what you >>> > have currently in your system. >>> >>> > On Jun 23, 3:42 pm, uday kiran wrote: >>> >> Hi Folks >>> >> Look at this error and suggest me >>> >>> >> We receive Plug-in server not responding messages quite often. Also >>> >> seeing some filter api plug-in timeouts. >>> >>> >> Is there some configuration tweaks or performance tuning we can look >>> >>> >> at? >>> >>> >> arerror.log: >>> >>> >> "The AR System Plug-In server is not responding. Cannot connect to >>> >> the system at this time. Contact your AR System Administrator for >>> >> assistance. (ARERR 8939)" >>> >>> >> javaplugin log: >>> >>> >> 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] >>> >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >>> >> java.net.SocketTimeoutException: Read timed out >>> >> java.net.SocketTimeoutException: Read timed out >>> >> 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] >>> >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - >>> >> ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): >>> >> Error encountered while executing a Web Service; ; nested exception >>> >> is: >>> >> java.net.SocketTimeoutException: Read timed out >>> >> at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown >> >>> >> Source) >>> >> at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown >> >>> >> Source) >>> >> at >> >>> >> > com.bmc.ar
Re: Java Plugin Filter Plugin Time Outs
How long is it taking to call that web service, and do you know who administers the service? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, July 01, 2011 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: Java Plugin Filter Plugin Time Outs Hi , The issue is there are not separate web services admin in their env Actually they wrote a filter which is calling a web service at some point of time its throwing this message ,, any help on how to increase the java socket session timed out value?? thanks On Tue, Jun 28, 2011 at 8:09 PM, LJ LongWing wrote: > Uday, > That is quite simply that the web service you are calling is not responding > within the timeframe of your timeout setting. You should contact the person > running that web service and determine where the time lag is happening. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran > Sent: Tuesday, June 28, 2011 4:14 AM > To: arslist@ARSLIST.ORG > Subject: Re: Java Plugin Filter Plugin Time Outs > > I did the performance tuning by increasing the number of list and fast > threads to 30 30 ,, I narrowed down the issue but now the issue is > with > > java.net.SocketTimeoutException: Read timed out > > help me out > > thanks > Uday > > On Fri, Jun 24, 2011 at 9:05 PM, Joe Martin D'Souza > wrote: >> The Plugin-Filter-API-Threads is perhaps what you need to change.. I >> remember having a similar issue (ARERR 8939) a couple of years ago that > was >> resolved with that.. >> >> Does anyone know what is the right method (besides tweak till it works) to >> arrive at a good number for the min and max for this thread? A sort of a >> algorithm based on X, Y and Z >> >> Joe >> >> -Original Message- From: patchsk >> Sent: Friday, June 24, 2011 10:50 AM Newsgroups: >> public.remedy.arsystem.general >> To: arslist@ARSLIST.ORG >> Subject: Re: Java Plugin Filter Plugin Time Outs >> >> Yes these need to be changed in ar.conf >> If you post what are the values you currently have in your ar.conf >> that would help. >> In our system we currently have >> Filter-Api-Timeout: 180 >> Plugin-Filter-API-Threads: 2 6 >> Server-Plugin-Default-Timeout: 1 >> Plugin-ARDBC-Threads: 2 4 >> >> >> On Jun 24, 9:30 am, uday kiran wrote: >>> >>> Hi Vamsi, >>> Do I need to change these values in ar.cfg if yes ,, what are the >>> values i can set ,, >>> >>> thanks >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> On Fri, Jun 24, 2011 at 3:15 AM, patchsk wrote: >>> > Please do some research around these parameters. >>> > Plugin-ARDBC-Threads: >>> > Plugin-Filter-API-Threads: >>> > Server-Plugin-Default-Timeout: >>> > Filter-Api-Timeout: >>> > See if you can increase the values to these parameters than what you >>> > have currently in your system. >>> >>> > On Jun 23, 3:42 pm, uday kiran wrote: >>> >> Hi Folks >>> >> Look at this error and suggest me >>> >>> >> We receive Plug-in server not responding messages quite often. Also >>> >> seeing some filter api plug-in timeouts. >>> >>> >> Is there some configuration tweaks or performance tuning we can look >>> >>> >> at? >>> >>> >> arerror.log: >>> >>> >> "The AR System Plug-In server is not responding. Cannot connect to >>> >> the system at this time. Contact your AR System Administrator for >>> >> assistance. (ARERR 8939)" >>> >>> >> javaplugin log: >>> >>> >> 2011-06-23 11:35:14,556 ERROR [pool-3-thread-4] >>> >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >>> >> java.net.SocketTimeoutException: Read timed out >>> >> java.net.SocketTimeoutException: Read timed out >>> >> 2011-06-23 11:35:14,557 ERROR [pool-3-thread-4] >>> >> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - >>> >> ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): >>> >> Error encountered while executing a Web Service; ; nested exception >>> >> is: >>> >> java.net.SocketTimeoutException: Read timed out >>> >> at com.bmc.arsys.ws.plugin
