Re: Overview Console vs. Incident Management Console
Jase, Did you check the Select Status Values dialog which you can access in Console Functions? In there I would verify that Incident is set to All Open Incidents. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, May 07, 2008 5:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console ** I am hoping someone from the Cavalry shows up.. :):):) I don't mind debugging, but feel sure someone else has run across this little bugger before.. :) Thanks again to all, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Oh, yeah, I remember now. Those EXTERNAL calls are nice workflow, but a pain to debug. Sounds like you're on the right track as far as figuring that out. Good luck, unless someone rides to the rescue and just tells you the answer. Rick On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Hi Rick, I checked that prior and no it didn''t, the qual is = EXTERNAL( $z1D_ExternalQualString$), checked further and that field isn't even on the Overview Console so, I thought it would be set through workflow, I viewed all associated workflow with the form, and still nada. I am going to run a workflow log and see when z1d_ExternalQualString' is being set and by what workflow. Since this is straight out of the box, I presumed someone else may have seen this behavior. Any other ideas? Thanks Much, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Did you try clicking on the all my groups or selected groups link under the console view tab? If you're a member of multiple support groups, you might only be seeing the ones that are selected in that menu. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, May 07, 2008 5:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console ** I am hoping someone from the Cavalry shows up.. :):):) I don't mind debugging, but feel sure someone else has run across this little bugger before.. :) Thanks again to all, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: ** Oh, yeah, I remember now. Those EXTERNAL calls are nice workflow, but a pain to debug. Sounds like you're on the right track as far as figuring that out. Good luck, unless someone rides to the rescue and just tells you the answer. Rick On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hi Rick, I checked that prior and no it didn''t, the qual is = EXTERNAL( $z1D_ExternalQualString$), checked further and that field isn't even on the Overview Console so, I thought it would be set through workflow, I viewed all associated workflow with the form, and still nada. I am going to run a workflow log and see when z1d_ExternalQualString' is being set and by what workflow. Since this is straight out of the box, I presumed someone else may have seen this behavior. Any other ideas? Thanks Much, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: ** Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Actually Lisa, I think Jase will find what you're suggesting under Select Status Values on the Overview Console instead. That is where the Overview Console's status preferences are stored. Why it isn't in the same place as all the other modules doesn't make much sense to me. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LisaD Sent: Wednesday, May 07, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you probably already know that) Hope that helps, Lisa Jase Brandon-2 wrote: Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t p17114882p17115133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Yes, you can display the dialog of the Application Preferences form from that option as well on the Overview Console. Not sure why that alternative option is available from Overview only, but there are just some things that can't be explained sometimes, huh... Thanks, LisaD -Original Message- From: Pierson, Shawn [EMAIL PROTECTED] Sent: Thursday, May 08, 2008 7:30 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Actually Lisa, I think Jase will find what you're suggesting under Select Status Values on the Overview Console instead. That is where the Overview Console's status preferences are stored. Why it isn't in the same place as all the other modules doesn't make much sense to me. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LisaD Sent: Wednesday, May 07, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you probably already know that) Hope that helps, Lisa Jase Brandon-2 wrote: Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t p17114882p17115133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Hello All, I have been through this issue with a fine tooth comb. I have ensured configuration on Select Status Values from the Overview Console is set correctly. The weird issue I can't figure out is that some open incidents are displayed in the overview console, but not all. All the other Select Status Values values work - resolved, pending, etc., they display all Incidents in that particular status, just not All Open Incidents. I am still researching and will write back as soon as I figure this puppy out. Thanks All, Jase On 5/8/08, Lisa Westerfield [EMAIL PROTECTED] wrote: Yes, you can display the dialog of the Application Preferences form from that option as well on the Overview Console. Not sure why that alternative option is available from Overview only, but there are just some things that can't be explained sometimes, huh... Thanks, LisaD -Original Message- From: Pierson, Shawn [EMAIL PROTECTED] Sent: Thursday, May 08, 2008 7:30 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Actually Lisa, I think Jase will find what you're suggesting under Select Status Values on the Overview Console instead. That is where the Overview Console's status preferences are stored. Why it isn't in the same place as all the other modules doesn't make much sense to me. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LisaD Sent: Wednesday, May 07, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you probably already know that) Hope that helps, Lisa Jase Brandon-2 wrote: Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t p17114882p17115133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you probably already know that) Hope that helps, Lisa Jase Brandon-2 wrote: Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-tp17114882p17115133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Hi Rick, I checked that prior and no it didn''t, the qual is = EXTERNAL( $z1D_ExternalQualString$), checked further and that field isn't even on the Overview Console so, I thought it would be set through workflow, I viewed all associated workflow with the form, and still nada. I am going to run a workflow log and see when z1d_ExternalQualString' is being set and by what workflow. Since this is straight out of the box, I presumed someone else may have seen this behavior. Any other ideas? Thanks Much, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: ** Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Oh, yeah, I remember now. Those EXTERNAL calls are nice workflow, but a pain to debug. Sounds like you're on the right track as far as figuring that out. Good luck, unless someone rides to the rescue and just tells you the answer. Rick On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hi Rick, I checked that prior and no it didn''t, the qual is = EXTERNAL( $z1D_ExternalQualString$), checked further and that field isn't even on the Overview Console so, I thought it would be set through workflow, I viewed all associated workflow with the form, and still nada. I am going to run a workflow log and see when z1d_ExternalQualString' is being set and by what workflow. Since this is straight out of the box, I presumed someone else may have seen this behavior. Any other ideas? Thanks Much, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: ** Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
I am hoping someone from the Cavalry shows up.. :):):) I don't mind debugging, but feel sure someone else has run across this little bugger before.. :) Thanks again to all, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: ** Oh, yeah, I remember now. Those EXTERNAL calls are nice workflow, but a pain to debug. Sounds like you're on the right track as far as figuring that out. Good luck, unless someone rides to the rescue and just tells you the answer. Rick On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hi Rick, I checked that prior and no it didn''t, the qual is = EXTERNAL( $z1D_ExternalQualString$), checked further and that field isn't even on the Overview Console so, I thought it would be set through workflow, I viewed all associated workflow with the form, and still nada. I am going to run a workflow log and see when z1d_ExternalQualString' is being set and by what workflow. Since this is straight out of the box, I presumed someone else may have seen this behavior. Any other ideas? Thanks Much, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: ** Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are