Re: Overview Console vs. Incident Management Console

2008-05-08 Thread Lammey, Peter A.
Jase,

Did you check the Select Status Values dialog which you can access in 
Console Functions?
In there I would verify that Incident is set to All Open Incidents.



Thanks
Peter Lammey
ESPN MIT Technical Services  Applications Management
860-766-4761




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jase Brandon
Sent: Wednesday, May 07, 2008 5:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console vs. Incident Management Console

**
I am hoping someone from the Cavalry shows up.. :):):)

I don't mind debugging, but feel sure someone else has run across this little 
bugger before.. :)

Thanks again to all,


Jase


On 5/7/08, Rick Cook [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote:
** Oh, yeah, I remember now.  Those EXTERNAL calls are nice workflow, but a 
pain to debug.  Sounds like you're on the right track as far as figuring that 
out.  Good luck, unless someone rides to the rescue and just tells you the 
answer.

Rick

On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED]mailto:[EMAIL 
PROTECTED] wrote:
**
Hi Rick,
I checked that prior and no it didn''t, the qual is = EXTERNAL( 
$z1D_ExternalQualString$), checked further and that field isn't even on the 
Overview Console
so, I thought it would be set through workflow, I viewed all associated 
workflow with the form, and still nada.
I am going to run a workflow log and see when z1d_ExternalQualString' is being 
set and by what workflow.
Since this is straight out of the box, I presumed someone else may have seen 
this behavior.
Any other ideas?

Thanks Much,

Jase

On 5/7/08, Rick Cook [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote:
** Jase, did the Qualification on the Overview Console (table field) shed any 
light on this for you?

Rick

On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED]mailto:[EMAIL 
PROTECTED] wrote:
**
Hello All,
7.1 Patch 002 ARS

Hopefully this is a simple answer and others have seen the same.

Overview Console displays different Incidents than the Incident Management 
Console. We are beginning to use tasks, so I have directed all to look for 
Assigned work in the Overview Console.

The issue is that some Incidents display in the Overview Console, but not all 
assigned to me in the Incident Mgmt Console.. I can't find anything different 
between incidents displayed in Overview and Incident.
I checked and the 'Console View' on both consoles = Console View/All My 
Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to 
me, but only a few are displayed in the Overview Console.

Is there a limitation to rows displayed on the Overview Console?

Any insights greatly appreciated.

Regards,

Jase Brandon

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Re: Overview Console vs. Incident Management Console

2008-05-08 Thread Gayford, Matthew C.
Did you try clicking on the all my groups or selected groups link under
the console view tab? If you're a member of multiple support groups, you
might only be seeing the ones that are selected in that menu.

 

-Matt

 

Matthew C. Gayford
Technology Research  Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Wednesday, May 07, 2008 5:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console vs. Incident Management Console

 

** 

I am hoping someone from the Cavalry shows up.. :):):)

 

I don't mind debugging, but feel sure someone else has run across this
little bugger before.. :)

 

Thanks again to all,

 

 

Jase

 

On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: 

** Oh, yeah, I remember now.  Those EXTERNAL calls are nice workflow,
but a pain to debug.  Sounds like you're on the right track as far as
figuring that out.  Good luck, unless someone rides to the rescue and
just tells you the answer.

Rick

On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED]
wrote:

** 

Hi Rick,

I checked that prior and no it didn''t, the qual is = EXTERNAL(
$z1D_ExternalQualString$), checked further and that field isn't even on
the Overview Console
so, I thought it would be set through workflow, I viewed all associated
workflow with the form, and still nada.

I am going to run a workflow log and see when z1d_ExternalQualString' is
being set and by what workflow.

Since this is straight out of the box, I presumed someone else may have
seen this behavior.

Any other ideas?

 

Thanks Much,

 

Jase
 

On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: 

** Jase, did the Qualification on the Overview Console (table field)
shed any light on this for you?

Rick

On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED]
wrote:

** 

Hello All,

7.1 Patch 002 ARS

 

Hopefully this is a simple answer and others have seen the same.

 

Overview Console displays different Incidents than the Incident
Management Console. We are beginning to use tasks, so I have directed
all to look for Assigned work in the Overview Console.

 

The issue is that some Incidents display in the Overview Console, but
not all assigned to me in the Incident Mgmt Console.. I can't find
anything different between incidents displayed in Overview and Incident.

I checked and the 'Console View' on both consoles = Console View/All My
Groups/Show All, all Incidents in the Incident Mgmt. console are
assigned to me, but only a few are displayed in the Overview Console.

 

Is there a limitation to rows displayed on the Overview Console?

 

Any insights greatly appreciated.

 

Regards,

 

Jase Brandon

 

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Re: Overview Console vs. Incident Management Console

2008-05-08 Thread Pierson, Shawn
Actually Lisa, I think Jase will find what you're suggesting under
Select Status Values on the Overview Console instead.  That is where
the Overview Console's status preferences are stored.  Why it isn't in
the same place as all the other modules doesn't make much sense to me.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LisaD
Sent: Wednesday, May 07, 2008 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console vs. Incident Management Console

Check your default settings for the consoles in Application Preferences,
to
see what displays when you access the console.  If the default settings
are
different, you will see different rows.

The Application Preferences link is under the General Functions section
on
the Console views... (but, you probably already know that)

Hope that helps,
Lisa


Jase Brandon-2 wrote:

 Hello All,
 7.1 Patch 002 ARS

 Hopefully this is a simple answer and others have seen the same.

 Overview Console displays different Incidents than the Incident
Management
 Console. We are beginning to use tasks, so I have directed all to look
for
 Assigned work in the Overview Console.

 The issue is that some Incidents display in the Overview Console, but
not
 all assigned to me in the Incident Mgmt Console.. I can't find
anything
 different between incidents displayed in Overview and Incident.
 I checked and the 'Console View' on both consoles = Console View/All
My
 Groups/Show All, all Incidents in the Incident Mgmt. console are
assigned
 to me, but only a few are displayed in the Overview Console.

 Is there a limitation to rows displayed on the Overview Console?

 Any insights greatly appreciated.

 Regards,

 Jase Brandon



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-
Lisa W
[EMAIL PROTECTED]
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View this message in context:
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Re: Overview Console vs. Incident Management Console

2008-05-08 Thread Lisa Westerfield
Yes, you can display the dialog of the Application Preferences form from that 
option as well on the Overview Console.  Not sure why that alternative option 
is available from Overview only, but there are just some things that can't be 
explained sometimes, huh...

Thanks,
LisaD

-Original Message-
From: Pierson, Shawn [EMAIL PROTECTED]
Sent: Thursday, May 08, 2008 7:30 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Overview Console vs. Incident Management Console

Actually Lisa, I think Jase will find what you're suggesting under
Select Status Values on the Overview Console instead.  That is where
the Overview Console's status preferences are stored.  Why it isn't in
the same place as all the other modules doesn't make much sense to me.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LisaD
Sent: Wednesday, May 07, 2008 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console vs. Incident Management Console

Check your default settings for the consoles in Application Preferences,
to
see what displays when you access the console.  If the default settings
are
different, you will see different rows.

The Application Preferences link is under the General Functions section
on
the Console views... (but, you probably already know that)

Hope that helps,
Lisa


Jase Brandon-2 wrote:
 
 Hello All,
 7.1 Patch 002 ARS
 
 Hopefully this is a simple answer and others have seen the same.
 
 Overview Console displays different Incidents than the Incident
Management
 Console. We are beginning to use tasks, so I have directed all to look
for
 Assigned work in the Overview Console.
 
 The issue is that some Incidents display in the Overview Console, but
not
 all assigned to me in the Incident Mgmt Console.. I can't find
anything
 different between incidents displayed in Overview and Incident.
 I checked and the 'Console View' on both consoles = Console View/All
My
 Groups/Show All, all Incidents in the Incident Mgmt. console are
assigned
 to me, but only a few are displayed in the Overview Console.
 
 Is there a limitation to rows displayed on the Overview Console?
 
 Any insights greatly appreciated.
 
 Regards,
 
 Jase Brandon
 


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-
Lisa W
[EMAIL PROTECTED]
-- 
View this message in context:
http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t
p17114882p17115133.html
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Nabble.com.


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or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee(s) only and its contents and any attached 
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Re: Overview Console vs. Incident Management Console

2008-05-08 Thread Jase Brandon
Hello All,
I have been through this issue with a fine tooth comb. I have ensured
configuration on Select Status Values from the Overview Console is set
correctly.
The weird issue I can't figure out is that some open incidents are
displayed in the overview console, but not all.
All the other Select Status Values values work - resolved, pending, etc.,
they display all Incidents in that particular status, just not All Open
Incidents.
I am still researching and will write back as soon as I figure this puppy
out.

Thanks All,

Jase


On 5/8/08, Lisa Westerfield [EMAIL PROTECTED] wrote:

 Yes, you can display the dialog of the Application Preferences form from
 that option as well on the Overview Console.  Not sure why that alternative
 option is available from Overview only, but there are just some things that
 can't be explained sometimes, huh...

 Thanks,
 LisaD

 -Original Message-
 From: Pierson, Shawn [EMAIL PROTECTED]
 Sent: Thursday, May 08, 2008 7:30 AM
 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
 Subject: Re: Overview Console vs. Incident Management Console

 Actually Lisa, I think Jase will find what you're suggesting under
 Select Status Values on the Overview Console instead.  That is where
 the Overview Console's status preferences are stored.  Why it isn't in
 the same place as all the other modules doesn't make much sense to me.

 Shawn Pierson

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of LisaD
 Sent: Wednesday, May 07, 2008 4:27 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Overview Console vs. Incident Management Console

 Check your default settings for the consoles in Application Preferences,
 to
 see what displays when you access the console.  If the default settings
 are
 different, you will see different rows.

 The Application Preferences link is under the General Functions section
 on
 the Console views... (but, you probably already know that)

 Hope that helps,
 Lisa


 Jase Brandon-2 wrote:
 
  Hello All,
  7.1 Patch 002 ARS
 
  Hopefully this is a simple answer and others have seen the same.
 
  Overview Console displays different Incidents than the Incident
 Management
  Console. We are beginning to use tasks, so I have directed all to look
 for
  Assigned work in the Overview Console.
 
  The issue is that some Incidents display in the Overview Console, but
 not
  all assigned to me in the Incident Mgmt Console.. I can't find
 anything
  different between incidents displayed in Overview and Incident.
  I checked and the 'Console View' on both consoles = Console View/All
 My
  Groups/Show All, all Incidents in the Incident Mgmt. console are
 assigned
  to me, but only a few are displayed in the Overview Console.
 
  Is there a limitation to rows displayed on the Overview Console?
 
  Any insights greatly appreciated.
 
  Regards,
 
  Jase Brandon
 
 
 
 ___
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 -
 Lisa W
 [EMAIL PROTECTED]
 --
 View this message in context:
 http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t
 p17114882p17115133.html
 Sent from the ARS (Action Request System) mailing list archive at
 Nabble.com.

 
 ___
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 Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

 Private and confidential as detailed here:
 http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the
 link, please e-mail sender.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 This message is subject to and does not create or vary any contractual
 relationship between TuringSMI, SMI Technologies, SMI Telco, its
 subsidiaries or affiliates and you. Internet communications are not secure
 and therefore the TuringSMI Group does not accept any legal responsibility
 for the contents of this message. Any views or opinions expressed are those
 of the author.  This message is intended for the addressee(s) only and its
 contents and any attached files are strictly confidential. If you have
 received it in error, please contact the sender on the number above.


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Re: Overview Console vs. Incident Management Console

2008-05-07 Thread Rick Cook
Jase, did the Qualification on the Overview Console (table field) shed any
light on this for you?

Rick

On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED] wrote:

 ** Hello All,
 7.1 Patch 002 ARS

 Hopefully this is a simple answer and others have seen the same.

 Overview Console displays different Incidents than the Incident Management
 Console. We are beginning to use tasks, so I have directed all to look for
 Assigned work in the Overview Console.

 The issue is that some Incidents display in the Overview Console, but not
 all assigned to me in the Incident Mgmt Console.. I can't find anything
 different between incidents displayed in Overview and Incident.
 I checked and the 'Console View' on both consoles = Console View/All My
 Groups/Show All, all Incidents in the Incident Mgmt. console are assigned
 to me, but only a few are displayed in the Overview Console.

 Is there a limitation to rows displayed on the Overview Console?

 Any insights greatly appreciated.

 Regards,

 Jase Brandon

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 html___

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Re: Overview Console vs. Incident Management Console

2008-05-07 Thread LisaD
Check your default settings for the consoles in Application Preferences, to
see what displays when you access the console.  If the default settings are
different, you will see different rows.

The Application Preferences link is under the General Functions section on
the Console views... (but, you probably already know that)

Hope that helps,
Lisa


Jase Brandon-2 wrote:
 
 Hello All,
 7.1 Patch 002 ARS
 
 Hopefully this is a simple answer and others have seen the same.
 
 Overview Console displays different Incidents than the Incident Management
 Console. We are beginning to use tasks, so I have directed all to look for
 Assigned work in the Overview Console.
 
 The issue is that some Incidents display in the Overview Console, but not
 all assigned to me in the Incident Mgmt Console.. I can't find anything
 different between incidents displayed in Overview and Incident.
 I checked and the 'Console View' on both consoles = Console View/All My
 Groups/Show All, all Incidents in the Incident Mgmt. console are assigned
 to me, but only a few are displayed in the Overview Console.
 
 Is there a limitation to rows displayed on the Overview Console?
 
 Any insights greatly appreciated.
 
 Regards,
 
 Jase Brandon
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 
 


-
Lisa W
[EMAIL PROTECTED]
-- 
View this message in context: 
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Re: Overview Console vs. Incident Management Console

2008-05-07 Thread Jase Brandon
Hi Rick,
I checked that prior and no it didn''t, the qual is = EXTERNAL(
$z1D_ExternalQualString$), checked further and that field isn't even on the
Overview Console
so, I thought it would be set through workflow, I viewed all associated
workflow with the form, and still nada.
I am going to run a workflow log and see when z1d_ExternalQualString' is
being set and by what workflow.
Since this is straight out of the box, I presumed someone else may have seen
this behavior.
Any other ideas?

Thanks Much,

Jase

On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote:

 ** Jase, did the Qualification on the Overview Console (table field) shed
 any light on this for you?

 Rick

 On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED]
 wrote:

  ** Hello All,
  7.1 Patch 002 ARS
 
  Hopefully this is a simple answer and others have seen the same.
 
  Overview Console displays different Incidents than the Incident
  Management Console. We are beginning to use tasks, so I have directed all to
  look for Assigned work in the Overview Console.
 
  The issue is that some Incidents display in the Overview Console, but
  not all assigned to me in the Incident Mgmt Console.. I can't find anything
  different between incidents displayed in Overview and Incident.
  I checked and the 'Console View' on both consoles = Console View/All My
  Groups/Show All, all Incidents in the Incident Mgmt. console are assigned
  to me, but only a few are displayed in the Overview Console.
 
  Is there a limitation to rows displayed on the Overview Console?
 
  Any insights greatly appreciated.
 
  Regards,
 
  Jase Brandon
 
  __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
  html___


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 html___

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Re: Overview Console vs. Incident Management Console

2008-05-07 Thread Rick Cook
Oh, yeah, I remember now.  Those EXTERNAL calls are nice workflow, but a
pain to debug.  Sounds like you're on the right track as far as figuring
that out.  Good luck, unless someone rides to the rescue and just tells you
the answer.

Rick

On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED] wrote:

 ** Hi Rick,
 I checked that prior and no it didn''t, the qual is = EXTERNAL(
 $z1D_ExternalQualString$), checked further and that field isn't even on the
 Overview Console
 so, I thought it would be set through workflow, I viewed all associated
 workflow with the form, and still nada.
 I am going to run a workflow log and see when z1d_ExternalQualString' is
 being set and by what workflow.
 Since this is straight out of the box, I presumed someone else may have
 seen this behavior.
 Any other ideas?

 Thanks Much,

 Jase

 On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote:

 ** Jase, did the Qualification on the Overview Console (table field) shed
 any light on this for you?

 Rick

 On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED]
 wrote:

 ** Hello All,
 7.1 Patch 002 ARS

 Hopefully this is a simple answer and others have seen the same.

 Overview Console displays different Incidents than the Incident
 Management Console. We are beginning to use tasks, so I have directed all to
 look for Assigned work in the Overview Console.

 The issue is that some Incidents display in the Overview Console, but not
 all assigned to me in the Incident Mgmt Console.. I can't find anything
 different between incidents displayed in Overview and Incident.
 I checked and the 'Console View' on both consoles = Console View/All My
 Groups/Show All, all Incidents in the Incident Mgmt. console are assigned
 to me, but only a few are displayed in the Overview Console.

 Is there a limitation to rows displayed on the Overview Console?

 Any insights greatly appreciated.

 Regards,

 Jase Brandon

 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___


 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___


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 html___

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Re: Overview Console vs. Incident Management Console

2008-05-07 Thread Jase Brandon
I am hoping someone from the Cavalry shows up.. :):):)

I don't mind debugging, but feel sure someone else has run across this
little bugger before.. :)

Thanks again to all,


Jase


On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote:

 ** Oh, yeah, I remember now.  Those EXTERNAL calls are nice workflow, but
 a pain to debug.  Sounds like you're on the right track as far as figuring
 that out.  Good luck, unless someone rides to the rescue and just tells you
 the answer.

 Rick

 On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED]
 wrote:

  ** Hi Rick,
  I checked that prior and no it didn''t, the qual is = EXTERNAL(
  $z1D_ExternalQualString$), checked further and that field isn't even on the
  Overview Console
  so, I thought it would be set through workflow, I viewed all associated
  workflow with the form, and still nada.
  I am going to run a workflow log and see when z1d_ExternalQualString' is
  being set and by what workflow.
  Since this is straight out of the box, I presumed someone else may have
  seen this behavior.
  Any other ideas?
 
  Thanks Much,
 
  Jase
 
  On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote:
  
   ** Jase, did the Qualification on the Overview Console (table field)
   shed any light on this for you?
  
   Rick
  
   On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED]
   wrote:
  
** Hello All,
7.1 Patch 002 ARS
   
Hopefully this is a simple answer and others have seen the same.
   
Overview Console displays different Incidents than the Incident
Management Console. We are beginning to use tasks, so I have directed 
all to
look for Assigned work in the Overview Console.
   
The issue is that some Incidents display in the Overview Console,
but not all assigned to me in the Incident Mgmt Console.. I can't find
anything different between incidents displayed in Overview and Incident.
I checked and the 'Console View' on both consoles = Console
View/All My Groups/Show All, all Incidents in the Incident Mgmt. 
console
are assigned to me, but only a few are displayed in the Overview 
Console.
   
Is there a limitation to rows displayed on the Overview Console?
   
Any insights greatly appreciated.
   
Regards,
   
Jase Brandon
   
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