Re: Version 7.1 Compatibility Matrix

[strauss]

RKM 7.1.01 will install its own instance of Tomcat 5.5.20 for both JSP
container and web, or use the ones installed by mid-tier, or the
ubiquitous "Other" if you want, such as IIS and SE/ SE AS.  Remember
that RKM is also installing its own instance of Hummingbird SearchServer
on the web platform that you choose, and it runs as a Java application
on the same web server.  The consequences of sharing the mid-tier web
instance are that (a) you have to set it up manually to load the ARS
java components ONLY ONCE, in Tomcat or SE, or the first service to load
(mid-tier or RKM) "wins" the JVM, and (b) a crash of Hummingbird within
RKM can definitely crash Tomcat, which on restart can send your mid-tier
off on a prefetch run again which is guaranteed to impair your AR Server
for up to 30 minutes.  The _best_ setup I have found for a production
system is to give RKM a separate server from mid-tier but use the
default Tomcat installation; mine shares the server with EIE, a non-web
application that also deserves its own machine.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, September 20, 2007 10:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
I believe RKM only interacts with a JSP container - not a whole web
platform.  But the JSP containers it supports are:
 
Tomcat: 4.1.2, 5.5
ServletExec ISAPI 5+
 
I've reminded the PM for that product to post something external on
this...
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, September 06, 2007 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
David, I don't see Remedy Knowledge Management listed in either the
7.0.1 or the 7.1.0 CM.  Can you provide some data regarding compatible
web platforms for this product?
 
Rick
 
On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote: 

** 
"Italics indicate an addition since AR System 7.0.01"
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc. 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
    To: arslist@ARSLIST.ORG 
    Subject: Re: Version 7.1 Compatibility Matrix

 
** 
David,
 
When I look at the compatibility matrix, and see an italicized
yes, what does that mean?  For example, Helpdesk 5.6 is listed as an
italicized yes for AR Server 7.1
 
Thanks,
-Rob

  _  

From: Easter, David [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, September 05, 2007 7:52 AM 
    Subject: Re: Version 7.1 Compatibility Matrix

 
** 
The compatibility matrix is now posted.
 
http://www.bmc.com/support/bmcremedycomp/index.htm 
 
Thanks,
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc. 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
    To: arslist@ARSLIST.ORG 
    Subject: Re: Version 7.1 Compatibility Matrix

 
** 
Thanks for the update.
 
Dave

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
    To: arslist@ARSLIST.ORG 
   

Re: Version 7.1 Compatibility Matrix

[Easter, David]

I believe RKM only interacts with a JSP container - not a whole web
platform.  But the JSP containers it supports are:
 
Tomcat: 4.1.2, 5.5
ServletExec ISAPI 5+
 
I've reminded the PM for that product to post something external on
this...
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, September 06, 2007 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
David, I don't see Remedy Knowledge Management listed in either the
7.0.1 or the 7.1.0 CM.  Can you provide some data regarding compatible
web platforms for this product?
 
Rick
 
On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote: 

** 
"Italics indicate an addition since AR System 7.0.01"
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc. 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG 
        Subject: Re: Version 7.1 Compatibility Matrix

 
** 
David,
 
When I look at the compatibility matrix, and see an italicized
yes, what does that mean?  For example, Helpdesk 5.6 is listed as an
italicized yes for AR Server 7.1
 
Thanks,
-Rob



From: Easter, David [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, September 05, 2007 7:52 AM 
        Subject: Re: Version 7.1 Compatibility Matrix

 
** 
The compatibility matrix is now posted.
 
http://www.bmc.com/support/bmcremedycomp/index.htm 
 
Thanks,
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc. 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG 
        Subject: Re: Version 7.1 Compatibility Matrix

 
** 
Thanks for the update.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG 
        Subject: Re: Version 7.1 Compatibility Matrix

 
** 
> The compatibility matrix is posted through a different group
than the EPD, so it's a little bit behind. Should be up soon. 
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc. 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: arslist@ARSLIST.ORG 
Subject: Version 7.1 Compatibility Matrix

 
** 

Any one seen the 7.1 compatibility matrix or has it not been
added to the web page (
http://www.bmc.com/support/bmcremedycomp/index.htm
<http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet?

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 81

Re: Version 7.1 Compatibility Matrix

[Thad K Esser]

Since we on the topic of consistency (kind of) ... one of my peeves has 
been the inconsistent version numbers.  In some places on the support site 
6.3 is listed as 6.03.00, which I think is the "official" version. 
Subsequently, people say six-oh-three, which gets translated to 6.0.3, 
which, of course, didn't exist.  That gets complicated by the existence of 
6.0.1 (or is it 6.00.01, the patch download site has both).  Now comes 
7.1, but I haven't seen it shown as 7.01.00 anywhere.  Probably a good 
thing because of 7.0.1 (7.00.01?)

It doesn't really matter whether the leading zero is there or not (I 
prefer it not to be there for simplicity), but it should be consistent 
across all documents/menus.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Carey Matthew Black" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/06/2007 10:45 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Version 7.1 Compatibility Matrix






David,

Ok... I see my points of confusion

The table is labeled "AR System Client Supported Configurations" and
the table is sorted by "Operating System" instead of what I would
expect the sort order would be of "AR System Client". However it looks
like all of the tables on the first 9 pages are all sorted by
Platform/OS. So I guess there is some consistency there. Then, of
course,  the next 5 pages are sorted by BMC software title. ( Which
was what I was expecting in the first 9 pages.)

Then that was further complicated by the string "AR System
Administration Tool" (on the first line, but not the second line)
being in italic. ("Italics indicate an addition since AR System
7.0.01") I think the Italic is trying to show that Vista is now
supported for the Admin Tool? But the thing that is italicized is the
client name and not one of the two OS's in the table. ( I mean the
Admin Tool isn't newly supported on XP right? And the Admin Tool is
not new since 7.0.01 right?)

So when I read the first line the Italic text under it was interpreted
as a footnote or modifier of the "AR System User Tool" text (above it
and in the same "cell") and I did not even read the text itself. I
guess I need to slowdown a bit and read all the pretty text to get the
most out of the information that is there. :)

Thanks for pointing that out for me. I guess I need to adjust to the
new format. I actually think the older formats were easier to
decipher. I can sort an Excel spreadsheet, but I can not do that with
a PDF, and there was less "text" getting in the way of the "matrix"
too. In fact the only think I really did not like about the
spreadsheet file was that there was only one page/tab. If every
product (or table if you prefer) was on a separate page/tab then
sorting would be much easier too. There would even be more room for
explanations about the footnotes below each table too. But again,
maybe that is just one persons opinion.



Also thanks for the clarification about the "Service Desk" vs "Help
Desk" application name too. I realize it takes time and effort to get
every line of text to be consistent again after a product is renamed.
I look forward to seeing consistent terminology for all of BMC's
products in all of the mounds of product documentation.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote:
> > Is it just me or does the compatibility matrix say that the Admin Tool
> is only supported on "Windows 2000, 2003 (32 or x64)"
>
> It's just you.  The line above states that the Admin Tool is supported
> on both XP and Vista.
>
> > Did the "Service Desk" application get renamed to "Remedy Help Desk
> 7"?
>
> That's how it was listed in the 7.0.01 matrix as well.  We can switch it
> over to "Service Desk" in the next revision for complete accuracy.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Thursday, September 06, 2007 3:53 PM
>

Re: Version 7.1 Compatibility Matrix

[Carey Matthew Black]

David,

Ok... I see my points of confusion

The table is labeled "AR System Client Supported Configurations" and
the table is sorted by "Operating System" instead of what I would
expect the sort order would be of "AR System Client". However it looks
like all of the tables on the first 9 pages are all sorted by
Platform/OS. So I guess there is some consistency there. Then, of
course,  the next 5 pages are sorted by BMC software title. ( Which
was what I was expecting in the first 9 pages.)

Then that was further complicated by the string "AR System
Administration Tool" (on the first line, but not the second line)
being in italic. ("Italics indicate an addition since AR System
7.0.01") I think the Italic is trying to show that Vista is now
supported for the Admin Tool? But the thing that is italicized is the
client name and not one of the two OS's in the table. ( I mean the
Admin Tool isn't newly supported on XP right? And the Admin Tool is
not new since 7.0.01 right?)

So when I read the first line the Italic text under it was interpreted
as a footnote or modifier of the "AR System User Tool" text (above it
and in the same "cell") and I did not even read the text itself. I
guess I need to slowdown a bit and read all the pretty text to get the
most out of the information that is there. :)

Thanks for pointing that out for me. I guess I need to adjust to the
new format. I actually think the older formats were easier to
decipher. I can sort an Excel spreadsheet, but I can not do that with
a PDF, and there was less "text" getting in the way of the "matrix"
too. In fact the only think I really did not like about the
spreadsheet file was that there was only one page/tab. If every
product (or table if you prefer) was on a separate page/tab then
sorting would be much easier too. There would even be more room for
explanations about the footnotes below each table too. But again,
maybe that is just one persons opinion.



Also thanks for the clarification about the "Service Desk" vs "Help
Desk" application name too. I realize it takes time and effort to get
every line of text to be consistent again after a product is renamed.
I look forward to seeing consistent terminology for all of BMC's
products in all of the mounds of product documentation.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote:
> > Is it just me or does the compatibility matrix say that the Admin Tool
> is only supported on "Windows 2000, 2003 (32 or x64)"
>
> It's just you.  The line above states that the Admin Tool is supported
> on both XP and Vista.
>
> > Did the "Service Desk" application get renamed to "Remedy Help Desk
> 7"?
>
> That's how it was listed in the 7.0.01 matrix as well.  We can switch it
> over to "Service Desk" in the next revision for complete accuracy.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Thursday, September 06, 2007 3:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Version 7.1 Compatibility Matrix
>
> All,
>
> Is it just me or does the compatibility matrix say that the Admin Tool
> is only supported on "Windows 2000, 2003 (32 or x64)".
>
> What happened to Windows XP? :) Do I need to downgrade my XP Pro box to
> Windows 2k?  ( I really doubt it. It looks like BMC only listed SERVER
> OS's and not client OS's for the Admin Tool client. )
>
>
> And 
>
>
> Did the "Service Desk" application get renamed to "Remedy Help Desk 7"?
> ( Did ITIL v3 change some terms or is that a typo?)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Version 7.1 Compatibility Matrix

[Easter, David]

> Is it just me or does the compatibility matrix say that the Admin Tool
is only supported on "Windows 2000, 2003 (32 or x64)"

It's just you.  The line above states that the Admin Tool is supported
on both XP and Vista.

> Did the "Service Desk" application get renamed to "Remedy Help Desk
7"?

That's how it was listed in the 7.0.01 matrix as well.  We can switch it
over to "Service Desk" in the next revision for complete accuracy.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, September 06, 2007 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix

All,

Is it just me or does the compatibility matrix say that the Admin Tool
is only supported on "Windows 2000, 2003 (32 or x64)".

What happened to Windows XP? :) Do I need to downgrade my XP Pro box to
Windows 2k?  ( I really doubt it. It looks like BMC only listed SERVER
OS's and not client OS's for the Admin Tool client. )


And 


Did the "Service Desk" application get renamed to "Remedy Help Desk 7"?
( Did ITIL v3 change some terms or is that a typo?)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Version 7.1 Compatibility Matrix

[Carey Matthew Black]

All,

Is it just me or does the compatibility matrix say that the Admin Tool
is only supported on "Windows 2000, 2003 (32 or x64)".

What happened to Windows XP? :) Do I need to downgrade my XP Pro box
to Windows 2k?  ( I really doubt it. It looks like BMC only listed
SERVER OS's and not client OS's for the Admin Tool client. )


And 


Did the "Service Desk" application get renamed to "Remedy Help Desk
7"? ( Did ITIL v3 change some terms or is that a typo?)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Version 7.1 Compatibility Matrix

[L. J. Head]

no problem...I just finished scouring it yesterday and remembered seeing
it...that's why the list is so great

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Thursday, September 06, 2007 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Thank you L.J.  That worked perfectly.  I will have to re-read the guide
more thoroughly in the near future.
 
Eric

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of L. J. Head
Sent: Thursday, September 06, 2007 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
>From the What's new Guide for 7.1 Page 17
 
Displaying the Licenses windows

By default, the Licenses windows are unavailable in BMC Remedy
Administrator.  Instead, when you click the items on the File > Licenses
menu, a message appears redirecting you to forms in BMC Remedy User and the
BMC Remedy Administration Console.

To use the Licenses windows in BMC Remedy Administrator, you can make them
available as follows:

1 Add a registry key value under HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy
Administrator with the following settings:

* Name: ShowLicenses

* Type: REG_BINARY

2 Set ShowLicenses to 1 to make the Licenses windows available. To make the
Licenses windows unavailable, set the value to 0.


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Thursday, September 06, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Hi All,
 
The compatibility matrix shows the following:
AR System Administrator 7.1.00
Supported on Server 6.3.00?
Yes [6.3.00 features]
 
Given that, I have installed AR System Administrator 7.1.00.  I am running
into an issue when trying to Administer a 6.3.00 server with it.  I click on
File, Licenses, Manage User Licenses.  I get the following message:
This option is depreciated from BMC Remedy Administrator.  Go to BMC
Remedy User and open the corresponding option in the AR System
Administration Console.
 
Being that the server I am trying to manage licenses on is still 6.3, it
does not have an AR System Administration Console.
 
I may have missed something in the docs.  Does anyone know of a way to
manage user licenses given the following above "supported" combination of
Administrator and Server?
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Easter, David
Sent: Thursday, September 06, 2007 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
"Italics indicate an addition since AR System 7.0.01"
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
David,
 
When I look at the compatibility matrix, and see an italicized yes, what
does that mean?  For example, Helpdesk 5.6 is listed as an italicized yes
for AR Server 7.1
 
Thanks,
-Rob

  _  

From: Easter, David [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, September 05, 2007 7:52 AM
Subject: Re: Version 7.1 Compatibility Matrix


** 
The compatibility matrix is now posted.
 
http://www.bmc.com/support/bmcremedycomp/index.htm
 
Thanks,
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Thanks for the update.
 
Dave

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
> The compatibility matrix is posted through a different group than the EPD,
so it's a little bit behind. Should be up soon.
 

-David J. Easter
Sr. 

Re: Version 7.1 Compatibility Matrix

[Eric Cleereman (IT)]

Thank you L.J.  That worked perfectly.  I will have to re-read the guide more 
thoroughly in the near future.
 
Eric

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of L. J. Head
Sent: Thursday, September 06, 2007 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
>From the What's new Guide for 7.1 Page 17
 
Displaying the Licenses windows

By default, the Licenses windows are unavailable in BMC Remedy Administrator.  
Instead, when you click the items on the File > Licenses menu, a message 
appears redirecting you to forms in BMC Remedy User and the BMC Remedy 
Administration Console.

To use the Licenses windows in BMC Remedy Administrator, you can make them 
available as follows:

1 Add a registry key value under HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy 
Administrator with the following settings:

* Name: ShowLicenses

* Type: REG_BINARY

2 Set ShowLicenses to 1 to make the Licenses windows available. To make the 
Licenses windows unavailable, set the value to 0.


  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Eric Cleereman (IT)
Sent: Thursday, September 06, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Hi All,
 
The compatibility matrix shows the following:
AR System Administrator 7.1.00
Supported on Server 6.3.00?
Yes [6.3.00 features]
 
Given that, I have installed AR System Administrator 7.1.00.  I am running into 
an issue when trying to Administer a 6.3.00 server with it.  I click on File, 
Licenses, Manage User Licenses.  I get the following message:
This option is depreciated from BMC Remedy Administrator.  Go to BMC Remedy 
User and open the corresponding option in the AR System Administration Console.
 
Being that the server I am trying to manage licenses on is still 6.3, it does 
not have an AR System Administration Console.
 
I may have missed something in the docs.  Does anyone know of a way to manage 
user licenses given the following above "supported" combination of 
Administrator and Server?
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Easter, David
Sent: Thursday, September 06, 2007 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
"Italics indicate an addition since AR System 7.0.01"
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
David,
 
When I look at the compatibility matrix, and see an italicized yes, what does 
that mean?  For example, Helpdesk 5.6 is listed as an italicized yes for AR 
Server 7.1
 
Thanks,
-Rob

  _  

From: Easter, David [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, September 05, 2007 7:52 AM
Subject: Re: Version 7.1 Compatibility Matrix


** 
The compatibility matrix is now posted.
 
http://www.bmc.com/support/bmcremedycomp/index.htm
 
Thanks,
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Thanks for the update.
 
Dave

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
> The compatibility matrix is posted through a different group than the EPD, so 
> it's a little bit behind. Should be up soon.
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public

Re: Version 7.1 Compatibility Matrix

[L. J. Head]

>From the What's new Guide for 7.1 Page 17
 
Displaying the Licenses windows

By default, the Licenses windows are unavailable in BMC Remedy
Administrator.  Instead, when you click the items on the File > Licenses
menu, a message appears redirecting you to forms in BMC Remedy User and the
BMC Remedy Administration Console.

To use the Licenses windows in BMC Remedy Administrator, you can make them
available as follows:

1 Add a registry key value under HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy
Administrator with the following settings:

* Name: ShowLicenses

* Type: REG_BINARY

2 Set ShowLicenses to 1 to make the Licenses windows available. To make the
Licenses windows unavailable, set the value to 0.


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Thursday, September 06, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Hi All,
 
The compatibility matrix shows the following:
AR System Administrator 7.1.00
Supported on Server 6.3.00?
Yes [6.3.00 features]
 
Given that, I have installed AR System Administrator 7.1.00.  I am running
into an issue when trying to Administer a 6.3.00 server with it.  I click on
File, Licenses, Manage User Licenses.  I get the following message:
This option is depreciated from BMC Remedy Administrator.  Go to BMC
Remedy User and open the corresponding option in the AR System
Administration Console.
 
Being that the server I am trying to manage licenses on is still 6.3, it
does not have an AR System Administration Console.
 
I may have missed something in the docs.  Does anyone know of a way to
manage user licenses given the following above "supported" combination of
Administrator and Server?
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Easter, David
Sent: Thursday, September 06, 2007 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
"Italics indicate an addition since AR System 7.0.01"
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
David,
 
When I look at the compatibility matrix, and see an italicized yes, what
does that mean?  For example, Helpdesk 5.6 is listed as an italicized yes
for AR Server 7.1
 
Thanks,
-Rob

  _  

From: Easter, David [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, September 05, 2007 7:52 AM
Subject: Re: Version 7.1 Compatibility Matrix


** 
The compatibility matrix is now posted.
 
http://www.bmc.com/support/bmcremedycomp/index.htm
 
Thanks,
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Thanks for the update.
 
Dave

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
> The compatibility matrix is posted through a different group than the EPD,
so it's a little bit behind. Should be up soon.
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Version 7.1 Compatibility Matrix


** 

Any one seen the 7.1 compatibility matrix or has it not been added to the
web page ( <http://www.bmc

Re: Version 7.1 Compatibility Matrix

[Nall, Roger]

Eric,

 

Just a word of caution. It is never a good idea, IMHO, to mix Server and
Admin tools. I speak from experience and I am sure there are others out
there that have had very bade things happen when doing that.  Upgrading
on the fly is never a fun thing.

 

Regards,

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv AIM IM

RogerNall   Yahoo IM

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Thursday, September 06, 2007 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix

 

Hi All,

 

The compatibility matrix shows the following:

AR System Administrator 7.1.00

Supported on Server 6.3.00?

Yes [6.3.00 features]

 

Given that, I have installed AR System Administrator 7.1.00.  I am
running into an issue when trying to Administer a 6.3.00 server with it.
I click on File, Licenses, Manage User Licenses.  I get the following
message:

This option is depreciated from BMC Remedy Administrator.  Go to BMC
Remedy User and open the corresponding option in the AR System
Administration Console.

 

Being that the server I am trying to manage licenses on is still 6.3, it
does not have an AR System Administration Console.

 

I may have missed something in the docs.  Does anyone know of a way to
manage user licenses given the following above "supported" combination
of Administrator and Server?

 

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Easter, David
Sent: Thursday, September 06, 2007 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix

** 

"Italics indicate an addition since AR System 7.0.01"

 

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

 

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HTML in it___

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Re: Version 7.1 Compatibility Matrix

[Rick Cook]

David, I don't see Remedy Knowledge Management listed in either the 7.0.1 or
the 7.1.0 CM.  Can you provide some data regarding compatible web platforms
for this product?

Rick

On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote:
>
> ** "*Italics* indicate an addition since AR System 7.0.01"
>
>  -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Robert Tripp
> *Sent:* Thursday, September 06, 2007 9:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Version 7.1 Compatibility Matrix
>
>
> ** David,
>
> When I look at the compatibility matrix, and see an italicized *yes*, what
> does that mean?  For example, Helpdesk 5.6 is listed as an italicized *yes
> * for AR Server 7.1
>
> Thanks,
> -Rob
>
>  --
> *From:* Easter, David [mailto:[EMAIL PROTECTED]
> *Sent:* Wednesday, September 05, 2007 7:52 AM
> *Subject:* Re: Version 7.1 Compatibility Matrix
>
>
> ** The compatibility matrix is now posted.
>
> http://www.bmc.com/support/bmcremedycomp/index.htm
>
> Thanks,
>
>  -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Shellman, David
> *Sent:* Tuesday, September 04, 2007 11:22 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Version 7.1 Compatibility Matrix
>
>
> ** Thanks for the update.
>
> Dave
>
>  ----------
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Easter, David
> *Sent:* Tuesday, September 04, 2007 2:13 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Version 7.1 Compatibility Matrix
>
>
> ** > The compatibility matrix is posted through a different group than the
> EPD, so it's a little bit behind. Should be up soon.
>
>  -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Shellman, David
> *Sent:* Tuesday, September 04, 2007 11:07 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Version 7.1 Compatibility Matrix
>
>
> **
>
> Any one seen the 7.1 compatibility matrix or has it not been added to the
> web page 
> (*http://www.bmc.com/support/bmcremedycomp/index.htm*<http://www.bmc.com/support/bmcremedycomp/index.htm>)
> yet?
>
> Dave
>
> Dave Shellman
>
> Phone:  (717) 810-3687
> Fax:(717) 810-2124
> email:  [EMAIL PROTECTED]
>
> *Tyco** Electronics*
> MS 161-043
> PO Box 3608
> Harrisburg, PA 17105-3607
>

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Re: Version 7.1 Compatibility Matrix

[Eric Cleereman (IT)]

Hi All,
 
The compatibility matrix shows the following:
AR System Administrator 7.1.00
Supported on Server 6.3.00?
Yes [6.3.00 features]
 
Given that, I have installed AR System Administrator 7.1.00.  I am running into 
an issue when trying to Administer a 6.3.00 server with it.  I click on File, 
Licenses, Manage User Licenses.  I get the following message:
This option is depreciated from BMC Remedy Administrator.  Go to BMC Remedy 
User and open the corresponding option in the AR System Administration Console.
 
Being that the server I am trying to manage licenses on is still 6.3, it does 
not have an AR System Administration Console.
 
I may have missed something in the docs.  Does anyone know of a way to manage 
user licenses given the following above "supported" combination of 
Administrator and Server?
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Easter, David
Sent: Thursday, September 06, 2007 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
"Italics indicate an addition since AR System 7.0.01"
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
David,
 
When I look at the compatibility matrix, and see an italicized yes, what does 
that mean?  For example, Helpdesk 5.6 is listed as an italicized yes for AR 
Server 7.1
 
Thanks,
-Rob

  _  

From: Easter, David [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, September 05, 2007 7:52 AM
Subject: Re: Version 7.1 Compatibility Matrix


** 
The compatibility matrix is now posted.
 
http://www.bmc.com/support/bmcremedycomp/index.htm
 
Thanks,
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Thanks for the update.
 
Dave

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
> The compatibility matrix is posted through a different group than the EPD, so 
> it's a little bit behind. Should be up soon.
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Version 7.1 Compatibility Matrix


** 

Any one seen the 7.1 compatibility matrix or has it not been added to the web 
page (  <http://www.bmc.com/support/bmcremedycomp/index.htm> 
http://www.bmc.com/support/bmcremedycomp/index.htm) yet?

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 


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Re: Version 7.1 Compatibility Matrix

[Easter, David]

"Italics indicate an addition since AR System 7.0.01"
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
David,
 
When I look at the compatibility matrix, and see an italicized yes, what
does that mean?  For example, Helpdesk 5.6 is listed as an italicized
yes for AR Server 7.1
 
Thanks,
-Rob



From: Easter, David [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, September 05, 2007 7:52 AM
Subject: Re: Version 7.1 Compatibility Matrix


** 
The compatibility matrix is now posted.
 
http://www.bmc.com/support/bmcremedycomp/index.htm
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Thanks for the update.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
> The compatibility matrix is posted through a different group than the
EPD, so it's a little bit behind. Should be up soon.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Version 7.1 Compatibility Matrix


** 

Any one seen the 7.1 compatibility matrix or has it not been added to
the web page (http://www.bmc.com/support/bmcremedycomp/index.htm
<http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet?

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ __20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in
it___ 

___
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Re: Version 7.1 Compatibility Matrix

[Robert Tripp]

David,
 
When I look at the compatibility matrix, and see an italicized yes, what
does that mean?  For example, Helpdesk 5.6 is listed as an italicized
yes for AR Server 7.1
 
Thanks,
-Rob



From: Easter, David [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, September 05, 2007 7:52 AM
Subject: Re: Version 7.1 Compatibility Matrix


** 
The compatibility matrix is now posted.
 
http://www.bmc.com/support/bmcremedycomp/index.htm
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Thanks for the update.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
> The compatibility matrix is posted through a different group than the
EPD, so it's a little bit behind. Should be up soon.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Version 7.1 Compatibility Matrix


** 

Any one seen the 7.1 compatibility matrix or has it not been added to
the web page (http://www.bmc.com/support/bmcremedycomp/index.htm
<http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet?

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ __20060125___This
posting was submitted with HTML in it___ 

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Re: Version 7.1 Compatibility Matrix

[patrick zandi]

David,
I must say.. so far from what I have seen of this version..
I am impressed.. it is one of the best Releases from my testing so far.. (in
a LONG time)
as far as all just working nicely out of the box.. So Far, Excellent..



On 9/4/07, Easter, David <[EMAIL PROTECTED]> wrote:
>
> ** > The compatibility matrix is posted through a different group than the
> EPD, so it's a little bit behind. Should be up soon.
>
>  -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>

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Re: Version 7.1 Compatibility Matrix

[Easter, David]

The compatibility matrix is now posted.
 
http://www.bmc.com/support/bmcremedycomp/index.htm
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
Thanks for the update.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
> The compatibility matrix is posted through a different group than the
EPD, so it's a little bit behind. Should be up soon.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Version 7.1 Compatibility Matrix


** 

Any one seen the 7.1 compatibility matrix or has it not been added to
the web page (http://www.bmc.com/support/bmcremedycomp/index.htm
<http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet?

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ 

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Re: Version 7.1 Compatibility Matrix

[patrick zandi]

by the way:: the good news is .. I have my development server running
ARS 7.1 /
Mid-tier 7.1 /
Serverletexec 5.0
Java 1.5.0_12 JDK / JRE
and ARSSSO working excellent..

So at the minimum it does work.. Seems Faster too..


On 9/4/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> It does work with java 1.5.0_12 JDK.. FYI  playing now..
> Flashboards display in a slight ..delay.. But I think this is as
> designed...
> I am now going to try and SSO it.. I hope..
>
>
>  On 9/4/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> >
> > nope-- just checked,
> > also checked the doc's  did not have a listing their either.
> > for the mid-tier , I found the JDK needs to be installed and perl 5.005or 
> > above for midtier.
> > Java 1.5.0_12 is what I decided to use.. hoping for the best..
> >
> >
> >  On 9/4/07, Shellman, David <[EMAIL PROTECTED] > wrote:
> > >
> > > **
> > >
> > > Any one seen the 7.1 compatibility matrix or has it not been added to
> > > the web page ( 
> > > *http://www.bmc.com/support/bmcremedycomp/index.htm*)
> > > yet?
> > >
> > > Dave
> > >
> > > Dave Shellman
> > >
> > > Phone:  (717) 810-3687
> > > Fax:(717) 810-2124
> > > email:  [EMAIL PROTECTED]
> > >
> > > *Tyco** Electronics*
> > > MS 161-043
> > > PO Box 3608
> > > Harrisburg, PA 17105-3607
> > > __20060125___This posting was submitted with HTML
> > > in it___
> >
> >
> >
> >
> > --
> > Patrick Zandi
>
>
>
>
> --
> Patrick Zandi




-- 
Patrick Zandi

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Re: Version 7.1 Compatibility Matrix

[patrick zandi]

It does work with java 1.5.0_12 JDK.. FYI  playing now..
Flashboards display in a slight ..delay.. But I think this is as designed...
I am now going to try and SSO it.. I hope..


On 9/4/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> nope-- just checked,
> also checked the doc's  did not have a listing their either.
> for the mid-tier , I found the JDK needs to be installed and perl 5.005 or
> above for midtier.
> Java 1.5.0_12 is what I decided to use.. hoping for the best..
>
>
>  On 9/4/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > Any one seen the 7.1 compatibility matrix or has it not been added to
> > the web page ( 
> > *http://www.bmc.com/support/bmcremedycomp/index.htm*)
> > yet?
> >
> > Dave
> >
> > Dave Shellman
> >
> > Phone:  (717) 810-3687
> > Fax:(717) 810-2124
> > email:  [EMAIL PROTECTED]
> >
> > *Tyco** Electronics*
> > MS 161-043
> > PO Box 3608
> > Harrisburg, PA 17105-3607
> > __20060125___This posting was submitted with HTML in
> > it___
>
>
>
>
> --
> Patrick Zandi




-- 
Patrick Zandi

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Re: Version 7.1 Compatibility Matrix

[Rick Cook]

1.5.0_12 is a good drop - avoid drop 11, though - it doesn't update the
Registry correctly on Windows.

Rick

On 9/4/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> ** nope-- just checked,
> also checked the doc's  did not have a listing their either.
> for the mid-tier , I found the JDK needs to be installed and perl 5.005 or
> above for midtier.
> Java 1.5.0_12 is what I decided to use.. hoping for the best..
>
>
>  On 9/4/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > Any one seen the 7.1 compatibility matrix or has it not been added to
> > the web page ( 
> > *http://www.bmc.com/support/bmcremedycomp/index.htm*)
> > yet?
> >
> > Dave
> >
> > Dave Shellman
> >
> > Phone:  (717) 810-3687
> > Fax:(717) 810-2124
> > email:  [EMAIL PROTECTED]
> >
> > *Tyco** Electronics*
> > MS 161-043
> > PO Box 3608
> > Harrisburg, PA 17105-3607
> >
>

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Re: Version 7.1 Compatibility Matrix

[Shellman, David]

Thanks for the update.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
> The compatibility matrix is posted through a different group than the
EPD, so it's a little bit behind. Should be up soon.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Version 7.1 Compatibility Matrix


** 

Any one seen the 7.1 compatibility matrix or has it not been added to
the web page (http://www.bmc.com/support/bmcremedycomp/index.htm
<http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet?

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 

___
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Re: Version 7.1 Compatibility Matrix

[strauss]

All of my 7.1 component testing has been successful with 1.5.0_12 - no
problems were the fault of the Java version.  Other new apps like RKM
7.1.01 are using 1.5.0 by default for Tomcat 5.2.0, so I expect to see
more of this on the updated apps.  Skip 1.5.0_11 because of the registry
bug if you are on Windows servers.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, September 04, 2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix


** 
nope-- just checked, 
also checked the doc's  did not have a listing their either.
for the mid-tier , I found the JDK needs to be installed and perl 5.005
or above for midtier.
Java 1.5.0_12 is what I decided to use.. hoping for the best..

 
On 9/4/07, Shellman, David <[EMAIL PROTECTED]> wrote: 

** 

Any one seen the 7.1 compatibility matrix or has it not been
added to the web page (
http://www.bmc.com/support/bmcremedycomp/index.htm
<http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet?

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with
HTML in it___




-- 
Patrick Zandi __20060125___This posting was
submitted with HTML in it___ 

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Re: Version 7.1 Compatibility Matrix

[patrick zandi]

nope-- just checked,
also checked the doc's  did not have a listing their either.
for the mid-tier , I found the JDK needs to be installed and perl 5.005 or
above for midtier.
Java 1.5.0_12 is what I decided to use.. hoping for the best..


On 9/4/07, Shellman, David <[EMAIL PROTECTED]> wrote:
>
> **
>
> Any one seen the 7.1 compatibility matrix or has it not been added to the
> web page 
> (*http://www.bmc.com/support/bmcremedycomp/index.htm*)
> yet?
>
> Dave
>
> Dave Shellman
>
> Phone:  (717) 810-3687
> Fax:(717) 810-2124
> email:  [EMAIL PROTECTED]
>
> *Tyco** Electronics*
> MS 161-043
> PO Box 3608
> Harrisburg, PA 17105-3607
> __20060125___This posting was submitted with HTML in
> it___




-- 
Patrick Zandi

___
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Re: Version 7.1 Compatibility Matrix

[Easter, David]

> The compatibility matrix is posted through a different group than the
EPD, so it's a little bit behind. Should be up soon.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Version 7.1 Compatibility Matrix


** 

Any one seen the 7.1 compatibility matrix or has it not been added to
the web page (http://www.bmc.com/support/bmcremedycomp/index.htm
 ) yet?

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with HTML in
it___ 

___
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Answers Are"