Recent Searches

2013-06-12 Thread Pargeter, Christie :CO IS
Hi All - How can I change the out of the box default (for all users) on
the number of items in their recently used list.  It appears to be 4
items and I would like to increase it to 9. 

 

I know that I can modify the records in the AR System User Preference
screen but how can I take care of people that don't have a record in
that form?

 

Thanks

 

ARS 7.6.4 SP 4

ITSM 7.6.4 SP 4

RKM 7.6.4 SP 4

SLM 7.6.4 SP 1

Window 2008 - 64 Bit

MS SQ 2005

IIS/Tomcat

MidTier 7.6.4 SP 4

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Recent Searches

2013-06-12 Thread Jason Miller
This is for users using the User Tool?  Are they using a preference server
with WUT?  If not you could push out an update to the ar.ini file via your
desktop management system.

Jason


On Wed, Jun 12, 2013 at 2:57 PM, Pargeter, Christie :CO IS cparg...@lhs.org
 wrote:

 **

 Hi All – How can I change the out of the box default (for all users) on
 the number of items in their recently used list.  It appears to be 4 items
 and I would like to increase it to 9. 

 ** **

 I know that I can modify the records in the AR System User Preference
 screen but how can I take care of people that don’t have a record in that
 form?

 ** **

 Thanks

 ** **

 ARS 7.6.4 SP 4

 ITSM 7.6.4 SP 4

 RKM 7.6.4 SP 4

 SLM 7.6.4 SP 1

 Window 2008 – 64 Bit

 MS SQ 2005

 IIS/Tomcat

 MidTier 7.6.4 SP 4

 ** **
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Recent Searches

2013-06-12 Thread Downing, Ryan
Hi Christie,

Try this.the easiest way to do this would be to create a new filter On 
Submit of a new AR User Preference record (at execution order 999 or 1000) 
that sets the value of the Number of Recently Used List to '9'.

This way you are not modifying the OOTB template code or data. You are creating 
an overlay to do what you need it to do.

Hope this helps.

Regards,
Ryan.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, June 12, 2013 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Recent Searches

**
Hi All - How can I change the out of the box default (for all users) on the 
number of items in their recently used list.  It appears to be 4 items and I 
would like to increase it to 9.

I know that I can modify the records in the AR System User Preference screen 
but how can I take care of people that don't have a record in that form?

Thanks

ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
RKM 7.6.4 SP 4
SLM 7.6.4 SP 1
Window 2008 - 64 Bit
MS SQ 2005
IIS/Tomcat
MidTier 7.6.4 SP 4

_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Recent Searches

2013-06-12 Thread Pargeter, Christie :CO IS
Nope, this is all Midtier.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, June 12, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recent Searches

 

** 

This is for users using the User Tool?  Are they using a preference
server with WUT?  If not you could push out an update to the ar.ini file
via your desktop management system.

 

Jason

 

On Wed, Jun 12, 2013 at 2:57 PM, Pargeter, Christie :CO IS
cparg...@lhs.org wrote:

** 

Hi All - How can I change the out of the box default (for all users) on
the number of items in their recently used list.  It appears to be 4
items and I would like to increase it to 9. 

 

I know that I can modify the records in the AR System User Preference
screen but how can I take care of people that don't have a record in
that form?

 

Thanks

 

ARS 7.6.4 SP 4

ITSM 7.6.4 SP 4

RKM 7.6.4 SP 4

SLM 7.6.4 SP 1

Window 2008 - 64 Bit

MS SQ 2005

IIS/Tomcat

MidTier 7.6.4 SP 4

 

_ARSlist: Where the Answers Are and have been for 20 years_

 

_ARSlist: Where the Answers Are and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Recent Searches

2013-06-12 Thread Jason Miller
I am following you now.  I had in mind Recent New/Search Forms and was
thinking that is only available in WUT.  Which confused me since you are
using ITSM 7.6.04.  Updating AR User Preference is the way to go then.

In our 8.0 system a user preference record is created automatically when a
person first logs in.  I am not totally sure what is doing it but know is
isn't a customization.  Do you have 'Preference Server(s)' set in the MT
config?


On Wed, Jun 12, 2013 at 3:07 PM, Pargeter, Christie :CO IS cparg...@lhs.org
 wrote:

 **

 Nope, this is all Midtier.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Wednesday, June 12, 2013 3:05 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Recent Searches

 ** **

 ** 

 This is for users using the User Tool?  Are they using a preference server
 with WUT?  If not you could push out an update to the ar.ini file via your
 desktop management system.

 ** **

 Jason

 ** **

 On Wed, Jun 12, 2013 at 2:57 PM, Pargeter, Christie :CO IS 
 cparg...@lhs.org wrote:

 ** 

 Hi All – How can I change the out of the box default (for all users) on
 the number of items in their recently used list.  It appears to be 4 items
 and I would like to increase it to 9. 

  

 I know that I can modify the records in the AR System User Preference
 screen but how can I take care of people that don’t have a record in that
 form?

  

 Thanks

  

 ARS 7.6.4 SP 4

 ITSM 7.6.4 SP 4

 RKM 7.6.4 SP 4

 SLM 7.6.4 SP 1

 Window 2008 – 64 Bit

 MS SQ 2005

 IIS/Tomcat

 MidTier 7.6.4 SP 4

  

 _ARSlist: Where the Answers Are and have been for 20 years_

 ** **

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Recent Searches

2013-06-12 Thread Pargeter, Christie :CO IS
I know if I play with the AR User Pref record it will use that.  I don't
usually build one for people but it would be nice if there was a System
Default like the Application Preferences have.  Yes, I have preference
server setup in my MT config.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, June 12, 2013 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recent Searches

 

** 

I am following you now.  I had in mind Recent New/Search Forms and was
thinking that is only available in WUT.  Which confused me since you are
using ITSM 7.6.04.  Updating AR User Preference is the way to go then.

 

In our 8.0 system a user preference record is created automatically when
a person first logs in.  I am not totally sure what is doing it but know
is isn't a customization.  Do you have 'Preference Server(s)' set in the
MT config?

 

On Wed, Jun 12, 2013 at 3:07 PM, Pargeter, Christie :CO IS
cparg...@lhs.org wrote:

** 

Nope, this is all Midtier.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, June 12, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recent Searches

 

** 

This is for users using the User Tool?  Are they using a preference
server with WUT?  If not you could push out an update to the ar.ini file
via your desktop management system.

 

Jason

 

On Wed, Jun 12, 2013 at 2:57 PM, Pargeter, Christie :CO IS
cparg...@lhs.org wrote:

** 

Hi All - How can I change the out of the box default (for all users) on
the number of items in their recently used list.  It appears to be 4
items and I would like to increase it to 9. 

 

I know that I can modify the records in the AR System User Preference
screen but how can I take care of people that don't have a record in
that form?

 

Thanks

 

ARS 7.6.4 SP 4

ITSM 7.6.4 SP 4

RKM 7.6.4 SP 4

SLM 7.6.4 SP 1

Window 2008 - 64 Bit

MS SQ 2005

IIS/Tomcat

MidTier 7.6.4 SP 4

 

_ARSlist: Where the Answers Are and have been for 20 years_

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_

 

_ARSlist: Where the Answers Are and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Recent Searches

2006-05-04 Thread Axton

It's all closed source.  No hooks. Put a request into remedy to write
an api for their clients or open the source of their clients.  Think
you are going to come up completely short-handed writing this on the
client side.

On the server side, you could draw some conclusions from the arsql.log
and arapi.log files to derive user searches, though these would not be
localized to only include ad-hoc qbe/form searches.  Would include all
types of things, like table field refreshes, etc.

Axton Grams

On 5/4/06, Susan Palmer [EMAIL PROTECTED] wrote:

**
There must be something that already captures that within Remedy so it can
write the info to the username_recent.srh file in the HOME folder on the PC.
 Someone must know how to piggyback on that and make the same info go to a
general server log file.

Sorry for being less specific, I don't know exactly how it works.

Susan


On 5/3/06, Roney Samuel [EMAIL PROTECTED] wrote:

 **
 Hey Eric,
  I believe the only way to capture the search a user performed
is to write a C API program and use the ARValidateFormCache function which
returns the form names, formLastModified, userLastChanged etc.. Hope this
helps.

 Regards,

 Roney Samuel Varghese



 On 5/3/06, Eric Cleereman (IT) [EMAIL PROTECTED] wrote:
 
  **
 
  Hi All,
 
  We are using a mix of version 6.0 and version 6.3 of the Windows User
Tool, with varying patches.  Our server is running ARServer 6.3 Patch 14.
The database is local, and is Oracle 9i.  The ARServer is running under AIX
5.2.
 
  I have been asked to log the following to a form, using workflow
triggered by the search:
- User ad-hoc searches
- Time search began
- Time search ended
- Number of results
- User running search
 
  I believe I can take care of the last 4 items with workflow easilly
enough, but I am stumped on how to capture what a user's search was.
 
  It is possible to see previous searches from the WIndows User Tool,
under View Recent Searches.  This would seem to point to the search being
stored somewhere, but I am unsure on where that somewhere is.  I've checked
$USER$_recent.srh locally and on the server, but this does not seem to
contain the last search.  I've also checked the user preference form, and I
see the field for the number of recent searches, but don't see a field for
the actual recent searches.
 
  These are my my questions:
- If it is possible to capture the search a user performed, how can it
be done?  (I'm hoping for a non database specific solution if possible)
 
- Where are recent searches stored, and when are they stored there?
 
  Eric Cleereman __20060125___This
posting was submitted with HTML in it___

  __20060125___This posting was
submitted with HTML in it___

__20060125___This posting was submitted
with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org


Re: Recent Searches

2006-05-03 Thread Roney Samuel
**
Hey Eric, I believe the only way to capture the search a user performed is to write a C API program and use the ARValidateFormCache function which returns the form names, formLastModified, userLastChanged etc.. Hope this helps.


Regards,
Roney Samuel Varghese
On 5/3/06, Eric Cleereman (IT) [EMAIL PROTECTED] wrote:  **   Hi All,   We are using a mix of version 
6.0 and version 6.3 of the Windows User Tool, with varying patches. Our server is running ARServer 6.3 Patch 14. The database is local, and is Oracle 9i. The ARServer is running under AIX 5.2.  I have been asked to log the following to a form, using workflow triggered by the search: 
  - User ad-hoc searches   - Time search began   - Time search ended   - Number of results   - User running search   I believe I can take care of the last 4 items with workflow easilly enough, but I am stumped on how to capture what a user's search was.
  It is possible to see previous searches from the WIndows User Tool, under View Recent Searches. This would seem to point to the search being stored somewhere, but I am unsure on where that somewhere is. I've checked $USER$_recent.srh locally and on the server, but this does not seem to contain the last search. I've also checked the user preference form, and I see the field for the number of recent searches, but don't see a field for the actual recent searches.
  These are my my questions:   - If it is possible to capture the search a user performed, how can it be done? (I'm hoping for a non database specific solution if possible)   - Where are recent searches stored, and when are they stored there? 
  Eric Cleereman __20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___