Re: Releasing licenses from the users who are inactive in Remedy System
Hi, I just wanted to add a couple of points. 1. The test-version of RRR|License is free, and you can get a very accurate idea of how much you can improve your situation without buying more licenses. 2. You do not need to upload log files to our web site. There is an offline version available. 3. You can get more information about how licensing works in the Optimizing Licenses document at http://rrr.se/doc/ Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hello Jegan, Assuming you have a mix of fixed and floating licenses, and you need to optimize the allocation of these licenses among your users, I would recommend a product such as RRR|License (see http://www.rrr.se/en/products/rrrlic.html). To use the tool, you simply need to turn on user logging in your AR Server, then periodically upload a copy of the user.log to the RRR site, along with an export of your User form in .arx format. The RRR|License tool will then identify which users should be switched from a fixed to a floating license, and vice versa. It can also create an import file that will automatically make the changes if desired. The analysis determines what your peak hours are, and calculates how frequently users are logged in during peak hours. According to the documentation, fixed licenses should be reserved for those users who are logged in more than 40% of the time during the usual peak hours of the day. The tool will also make other recommendations such as increasing/decreasing your total number of fixed/floating licenses, and it will show you the theoretical cost savings of these scenarios. --Thomas - Original Message - From: Ramaswamy, Jegannath [OS-IE] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, April 16, 2008 12:00 PM Subject: Releasing licenses from the users who are inactive in Remedy System ** We have more inactive people in Remedy system but with licenses allocated to them (Fixed). In the process of optimizing the allocation of licenses, is there any work around available in Remedy to free up those licenses automatically? Have gone through few documents but couldn't trace it out. Any help would be appreciated. Thanks in advance Jegan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Releasing licenses from the users who are inactive in Remedy System
Thanks for the immediate response and suggestions. Regards, Jegannath Ramaswamy +91-80-6645 3288 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Thursday, April 17, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Releasing licenses from the users who are inactive in Remedy System Hi, I just wanted to add a couple of points. 1. The test-version of RRR|License is free, and you can get a very accurate idea of how much you can improve your situation without buying more licenses. 2. You do not need to upload log files to our web site. There is an offline version available. 3. You can get more information about how licensing works in the Optimizing Licenses document at http://rrr.se/doc/ Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hello Jegan, Assuming you have a mix of fixed and floating licenses, and you need to optimize the allocation of these licenses among your users, I would recommend a product such as RRR|License (see http://www.rrr.se/en/products/rrrlic.html). To use the tool, you simply need to turn on user logging in your AR Server, then periodically upload a copy of the user.log to the RRR site, along with an export of your User form in .arx format. The RRR|License tool will then identify which users should be switched from a fixed to a floating license, and vice versa. It can also create an import file that will automatically make the changes if desired. The analysis determines what your peak hours are, and calculates how frequently users are logged in during peak hours. According to the documentation, fixed licenses should be reserved for those users who are logged in more than 40% of the time during the usual peak hours of the day. The tool will also make other recommendations such as increasing/decreasing your total number of fixed/floating licenses, and it will show you the theoretical cost savings of these scenarios. --Thomas - Original Message - From: Ramaswamy, Jegannath [OS-IE] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, April 16, 2008 12:00 PM Subject: Releasing licenses from the users who are inactive in Remedy System ** We have more inactive people in Remedy system but with licenses allocated to them (Fixed). In the process of optimizing the allocation of licenses, is there any work around available in Remedy to free up those licenses automatically? Have gone through few documents but couldn't trace it out. Any help would be appreciated. Thanks in advance Jegan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Releasing licenses from the users who are inactive in Remedy System
We have more inactive people in Remedy system but with licenses allocated to them (Fixed). In the process of optimizing the allocation of licenses, is there any work around available in Remedy to free up those licenses automatically? Have gone through few documents but couldn't trace it out. Any help would be appreciated. Thanks in advance Jegan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Releasing licenses from the users who are inactive in Remedy System
Hi Jegan Do you have any floating licenses? When I have users that say they need a fixed license but rarely appear to be logged on, I change them to a floating license. If they don't complain I leave them on the floating. Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramaswamy, Jegannath [OS-IE] Sent: Wednesday, April 16, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Releasing licenses from the users who are inactive in Remedy System We have more inactive people in Remedy system but with licenses allocated to them (Fixed). In the process of optimizing the allocation of licenses, is there any work around available in Remedy to free up those licenses automatically? Have gone through few documents but couldn't trace it out. Any help would be appreciated. Thanks in advance Jegan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Releasing licenses from the users who are inactive in Remedy System
Jegan: As far as I am aware, a fixed license is exactly what the name implies: it's fixed to that user - period. If you were to remove that license automatically, and then assign it to another user, and than swap it back to the original user when needed, well - IMHO - that road may take you someplace where you really don't want to be. There is a reason why floating licenses were invented. Yes. They are more expensive and there is a very good reason for that: the licenses are shared between a pool of users and time out after a certain amount of time. Just remember to establish a baseline, if you will, between the number of users and the number of licenses. 4 to 1 seems a safe number (four users per floating license with a reasonable timeout set on the server). Personally, I'd recommend that you lay out to the powers that be to consider getting some of them, rather than attempting to circumvent a licensing characteristic. Pursuing the later will almost certainly raise an eyebrow or two in the event that you get audited. We have more inactive people in Remedy system but with licenses allocated to them (Fixed). In the process of optimizing the allocation of licenses, is there any work around available in Remedy to free up those licenses automatically? Have gone through few documents but couldn't trace it out. Any help would be appreciated. Thanks in advance Jegan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Releasing licenses from the users who are inactive in Remedy System
On a related subject. I am running Remedy 6.3 and I currently see a difference of 5 licenses between the Allocated Fixed Licenses and the Purchased Licenses. Does anyone know how I can reclaim them. When I try to assign one of them I receive an error that there are no licenses available. Thanks in Advance, Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Wednesday, April 16, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Releasing licenses from the users who are inactive in Remedy System Jegan: As far as I am aware, a fixed license is exactly what the name implies: it's fixed to that user - period. If you were to remove that license automatically, and then assign it to another user, and than swap it back to the original user when needed, well - IMHO - that road may take you someplace where you really don't want to be. There is a reason why floating licenses were invented. Yes. They are more expensive and there is a very good reason for that: the licenses are shared between a pool of users and time out after a certain amount of time. Just remember to establish a baseline, if you will, between the number of users and the number of licenses. 4 to 1 seems a safe number (four users per floating license with a reasonable timeout set on the server). Personally, I'd recommend that you lay out to the powers that be to consider getting some of them, rather than attempting to circumvent a licensing characteristic. Pursuing the later will almost certainly raise an eyebrow or two in the event that you get audited. We have more inactive people in Remedy system but with licenses allocated to them (Fixed). In the process of optimizing the allocation of licenses, is there any work around available in Remedy to free up those licenses automatically? Have gone through few documents but couldn't trace it out. Any help would be appreciated. Thanks in advance Jegan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Releasing licenses from the users who are inactive in Remedy System
Inactive as in they hardly use Remedy or as in they're no longing with the company? If they hardly use Remedy then review their role in the grand scheme of things and then give them either a Floating license (if you have them) or a Read license. If they are no longer with the company, deleting the User record will release the license for re-issue. tp From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramaswamy, Jegannath [OS-IE] Sent: Wednesday, April 16, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Releasing licenses from the users who are inactive in Remedy System ** We have more inactive people in Remedy system but with licenses allocated to them (Fixed). In the process of optimizing the allocation of licenses, is there any work around available in Remedy to free up those licenses automatically? Have gone through few documents but couldn't trace it out. Any help would be appreciated. Thanks in advance Jegan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Releasing licenses from the users who are inactive in Remedy System
It sounds like your user cache is not in sync with the data that is contained in the form. Try running an arreload for the users to see if the issue clears up. I am taking an educated guess here, so your milage may vary from the posted norms. On a related subject. I am running Remedy 6.3 and I currently see a difference of 5 licenses between the Allocated Fixed Licenses and the Purchased Licenses. Does anyone know how I can reclaim them. When I try to assign one of them I receive an error that there are no licenses available. Thanks in Advance, Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Wednesday, April 16, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Releasing licenses from the users who are inactive in Remedy System Jegan: As far as I am aware, a fixed license is exactly what the name implies: it's fixed to that user - period. If you were to remove that license automatically, and then assign it to another user, and than swap it back to the original user when needed, well - IMHO - that road may take you someplace where you really don't want to be. There is a reason why floating licenses were invented. Yes. They are more expensive and there is a very good reason for that: the licenses are shared between a pool of users and time out after a certain amount of time. Just remember to establish a baseline, if you will, between the number of users and the number of licenses. 4 to 1 seems a safe number (four users per floating license with a reasonable timeout set on the server). Personally, I'd recommend that you lay out to the powers that be to consider getting some of them, rather than attempting to circumvent a licensing characteristic. Pursuing the later will almost certainly raise an eyebrow or two in the event that you get audited. We have more inactive people in Remedy system but with licenses allocated to them (Fixed). In the process of optimizing the allocation of licenses, is there any work around available in Remedy to free up those licenses automatically? Have gone through few documents but couldn't trace it out. Any help would be appreciated. Thanks in advance Jegan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Releasing licenses from the users who are inactive in Remedy System
Hello Jegan, Assuming you have a mix of fixed and floating licenses, and you need to optimize the allocation of these licenses among your users, I would recommend a product such as RRR|License (see http://www.rrr.se/en/products/rrrlic.html). To use the tool, you simply need to turn on user logging in your AR Server, then periodically upload a copy of the user.log to the RRR site, along with an export of your User form in .arx format. The RRR|License tool will then identify which users should be switched from a fixed to a floating license, and vice versa. It can also create an import file that will automatically make the changes if desired. The analysis determines what your peak hours are, and calculates how frequently users are logged in during peak hours. According to the documentation, fixed licenses should be reserved for those users who are logged in more than 40% of the time during the usual peak hours of the day. The tool will also make other recommendations such as increasing/decreasing your total number of fixed/floating licenses, and it will show you the theoretical cost savings of these scenarios. --Thomas - Original Message - From: Ramaswamy, Jegannath [OS-IE] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, April 16, 2008 12:00 PM Subject: Releasing licenses from the users who are inactive in Remedy System ** We have more inactive people in Remedy system but with licenses allocated to them (Fixed). In the process of optimizing the allocation of licenses, is there any work around available in Remedy to free up those licenses automatically? Have gone through few documents but couldn't trace it out. Any help would be appreciated. Thanks in advance Jegan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Areimage001.jpg
