Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi Fred, Thanks for the mail. I have downloaded a fresh setup from BMC site 2 days later and unzipped the files like Disk 1 2, then tried it worked. On Wed, Apr 1, 2015 at 2:51 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** When you extract the install onto the server it should have created the following directory structure Disk1 Setup.cmd Setup.jar InstData (a sub folder) utility (a sub folder) Disk2 InstData (a sub folder) The folders MUST be named Disk1 and Disk2 (Below you list the folder with a space which is incorrect) You execute the Setup.cmd script/batch file to perform the install Are you saying this is what you have and you got the error when you ran Setup.cmd from inside Disk1 on the server ? Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Friday, March 27, 2015 6:56 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, As suggested by you i have verified the installer from Disk 1 and it looks fine. Even i tried downloading the setup file again from the BMC site and ran the installer again but no luck. Then i downloaded base version of 7.6.04 SP1 and tried but still the same message. On Fri, Mar 27, 2015 at 6:10 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Did you do as I suggested and check that you are running the installer from a folder named Disk1? Best Regards - Misi, RRR AB, http://rrr.se Hi Vivek, I tried cleaning up the temp folder and retried the installation but still no luck and got the error message. Karthick S On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek vivek_pa...@bmc.com wrote: ** The error insert new media may come if installer is not getting extracted in %TEMP% Can you clean the %TEMP% location and retry ?? Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Thursday, March 26, 2015 5:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
When you extract the install onto the server it should have created the following directory structure Disk1 Setup.cmd Setup.jar InstData (a sub folder) utility (a sub folder) Disk2 InstData (a sub folder) The folders MUST be named Disk1 and Disk2 (Below you list the folder with a space which is incorrect) You execute the Setup.cmd script/batch file to perform the install Are you saying this is what you have and you got the error when you ran Setup.cmd from inside Disk1 on the server ? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Friday, March 27, 2015 6:56 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, As suggested by you i have verified the installer from Disk 1 and it looks fine. Even i tried downloading the setup file again from the BMC site and ran the installer again but no luck. Then i downloaded base version of 7.6.04 SP1 and tried but still the same message. On Fri, Mar 27, 2015 at 6:10 PM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, Did you do as I suggested and check that you are running the installer from a folder named Disk1? Best Regards - Misi, RRR AB, http://rrr.se Hi Vivek, I tried cleaning up the temp folder and retried the installation but still no luck and got the error message. Karthick S On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek vivek_pa...@bmc.commailto:vivek_pa...@bmc.com wrote: ** The error insert new media may come if installer is not getting extracted in %TEMP% Can you clean the %TEMP% location and retry ?? Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Thursday, March 26, 2015 5:22 AM *To:* arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.commailto:sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi, Did you do as I suggested and check that you are running the installer from a folder named Disk1? Best Regards - Misi, RRR AB, http://rrr.se Hi Vivek, I tried cleaning up the temp folder and retried the installation but still no luck and got the error message. Karthick S On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek vivek_pa...@bmc.com wrote: ** The error insert new media may come if installer is not getting extracted in %TEMP% Can you clean the %TEMP% location and retry ?? Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Thursday, March 26, 2015 5:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi Misi, As suggested by you i have verified the installer from Disk 1 and it looks fine. Even i tried downloading the setup file again from the BMC site and ran the installer again but no luck. Then i downloaded base version of 7.6.04 SP1 and tried but still the same message. On Fri, Mar 27, 2015 at 6:10 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Did you do as I suggested and check that you are running the installer from a folder named Disk1? Best Regards - Misi, RRR AB, http://rrr.se Hi Vivek, I tried cleaning up the temp folder and retried the installation but still no luck and got the error message. Karthick S On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek vivek_pa...@bmc.com wrote: ** The error insert new media may come if installer is not getting extracted in %TEMP% Can you clean the %TEMP% location and retry ?? Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Thursday, March 26, 2015 5:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi, I think it is a matter of a renaming of the directory Disk1. This is the default name if you unpack the installer, and you can not rename that directory... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com javascript:_e(%7B%7D,'cvml','karthick...@gmail.com'); wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi Karthick, Are you providing proper sa password and SQL server details such as db hostname and port. As per your screenshot it seems installer is not able to resolve with db details provided. Regards Munesh Konda -Original Message- From: Karthick S karthick...@gmail.com Sent: 25-03-2015 04:40 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com javascript:_e(%7B%7D,'cvml','karthick...@gmail.com'); wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
