[asterisk-users] Remote Support
Does anyone have any suggestions on what to use to monitor a vendor doing remote support? On the windows side things are typically done via screen sharing ( gotoassist.com, bomgar or similar) so at least you can see what the other end is doing. In working with linux (especially hardware vendors for asterisk) they want ssh root access, but I'm nervous about giving someone free range to a box without any type of monitoring. What does everyone else do? (besides not give them access). Looking at something like screen sharing or recording, perhaps keystroke logging. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Remote Support
Take a look at 'screen'. Chances are, it's already installed on your boxen. Tim Nelson Systems/Network Support Rockbochs Inc. (218)727-4332 x105 - Original Message - From: Joe Pukepail [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Monday, July 28, 2008 5:02:58 PM GMT -06:00 US/Canada Central Subject: [asterisk-users] Remote Support Does anyone have any suggestions on what to use to monitor a vendor doing remote support? On the windows side things are typically done via screen sharing ( gotoassist.com , bomgar or similar) so at least you can see what the other end is doing. In working with linux (especially hardware vendors for asterisk) they want ssh root access, but I'm nervous about giving someone free range to a box without any type of monitoring. What does everyone else do? (besides not give them access). Looking at something like screen sharing or recording, perhaps keystroke logging. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Remote Support
Joe Pukepail schrieb: Does anyone have any suggestions on what to use to monitor a vendor doing remote support? On the windows side things are typically done via screen sharing ( gotoassist.com, bomgar or similar) so at least you can see what the other end is doing. In working with linux (especially hardware vendors for asterisk) they want ssh root access, but I'm nervous about giving someone free range to a box without any type of monitoring. What does everyone else do? (besides not give them access). Looking at something like screen sharing or recording, perhaps keystroke logging. I would suggest screen ( http://en.wikipedia.org/wiki/GNU_Screen ). screen doesn't solve the security aspect of your question though. Grüße, Philipp Kempgen -- http://www.das-asterisk-buch.de - http://www.the-asterisk-book.com Amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Geschäftsführer: Stefan Wintermeyer, Handelsregister: Neuwied B14998 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Remote Support
Philipp Kempgen wrote: I would suggest screen ( http://en.wikipedia.org/wiki/GNU_Screen ). screen doesn't solve the security aspect of your question though. Grüße, Philipp Kempgen Actually, it could. What I've done before, is give out an unprivileged account on the box (or some intermediate gateway box). Once they log in, you ask them to run screen (as the unprivileged user) to connect to a session you've created, then proceed to login as root yourself. If they disconnect their screen session, they leave your root terminal. You can also kill the screen session at any time. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Remote Support
On Jul 28, 2008, at 5:50 PM, Jason Parker wrote: Philipp Kempgen wrote: I would suggest screen ( http://en.wikipedia.org/wiki/GNU_Screen ). screen doesn't solve the security aspect of your question though. Grüße, Philipp Kempgen Actually, it could. What I've done before, is give out an unprivileged account on the box (or some intermediate gateway box). Once they log in, you ask them to run screen (as the unprivileged user) to connect to a session you've created, then proceed to login as root yourself. If they disconnect their screen session, they leave your root terminal. You can also kill the screen session at any time. _ If you have X running you could also do VNC which would let you see what they are doing. Perhaps just change run level when they need access? ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
