Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
Hi Karen, I just spent a couple hours banging my head against the desk because I ran into this same issue! It certainly wrecked my timing on the practice lab but I learned something about the symptom and maybe some troubleshooting tips, so I wanted to share. My 2 BR1 phones were like yours, they were showing as registered in CUCM but they had no DN on the phone. I tried just about everything to get them back to normal and I won't go into details but I was checking DHCP, trunk ports, vlans, yada yada and nothing worked so I started capturing packets. I started at the phone and could see that it was sending TFTP read requests to the CUCM but it wasn't getting anything back. I moved a step closer each way and used 'monitor capture buffers' on the ios to create .pcap files to view in Wireshark. At the BR1 WAN interface and HQ WAN interface I was seeing the same one way requests until I got to the HQ RTR/SW trunk port and then there was nothing! It told me that the TFTP requests weren't making it to the CUCM. It also gave me the idea to try a TFTP from the HQ router, requesting the phone config file for a BR1 phone and it worked. I moved to the BR1 router and tried the same thing and it failed. Then I checked out my WAN configs and sure enough, I had botched up the QoS settings. Once I adjusted that, everything worked fine. I know in your case you said there was no WAN QoS so the fix might be different but I thought I'd share the troubleshooting technique of just attempting the TFTP from the IOS to see if it's even connecting up. Had I done that from the beginning it would have saved me a ton of time. The other interesting thing about this is that the phones were registered during this investigation. It makes sense now but I didn't get it at first and I think it's a good clue to remember. I'm assuming your phones were SCCP phones, and since they don't need a DN to register they will send a register message to the CUCM using the last config file it downloaded. So in my case, the CUCM IP's were exactly the same from the last lab and when the TFTP of the new config file failed, it gave a last ditch effort and sent a SCCP register message to the CUCM from it's old file. I could see the message and the response in the Wireshark traces. The difference between the SCCP register and the TFTP read is a matter of TCP/UDP so I guess the reliable transport was able to get the messages delivered. Not sure if this is able to help you in your practice now but I know the next time I see this issue I'll have it narrowed down pretty quick! HTH Marty On Sat, Jun 15, 2013 at 9:18 PM, Karen Johnson karen.johnson...@yahoo.cawrote: I checked it did not -- * From: * Martin Sloan martinsloa...@gmail.com; * To: * Randall Crumm rrcr...@yahoo.com; * Cc: * Bill Lake whl...@gmail.com; Karen Johnson karen.johnson...@yahoo.ca; ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; * Subject: * Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM * Sent: * Fri, Jun 14, 2013 12:22:39 AM To add to the other great ideas provided, I'd say if the phone is getting an IP via DHCP try to visit the web interface for the phone and see if it knows about it's DN. It will be on the first page under 'Phone DN'. On Thu, Jun 13, 2013 at 2:06 PM, Randall Crumm rrcr...@yahoo.com wrote: I dont think she tried to register on CUCM Have a great day! Thanks, Randall -- *From:* Bill Lake whl...@gmail.com *To:* Karen Johnson karen.johnson...@yahoo.ca *Cc:* Randall Crumm rrcr...@yahoo.com; Pavan K pav.c...@gmail.com; ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com *Sent:* Thursday, June 13, 2013 10:46 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Not sure it is firmware issue if you can register via UCM dhcp but not IOS dhcp On Thu, Jun 13, 2013 at 12:33 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: database is good. i think as per Micahel mention , firmware issue, i will test and confirm -- *From:* Randall Crumm rrcr...@yahoo.com *To:* Karen Johnson karen.johnson...@yahoo.ca; Pavan K pav.c...@gmail.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Thursday, June 13, 2013 10:51:52 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM is your database replication status good? Change the MAC address of one of your HQ phones in CUCM. Then put that phone in SC and see if you can register it? Did you delete any unassiged DN's Have a great day! Thanks, Randall -- *From:* Karen Johnson karen.johnson...@yahoo.ca *To:* Pavan K pav.c...@gmail.com; rrcr...@yahoo.com rrcr...@yahoo.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Thursday, June
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
I checked it did not___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
tks Pavan, look like not CTL issue, because when i switch this particular phone to UCM DHCP , it get DN but when i move back to SC router DHCP, i did not From: Pavan K pav.c...@gmail.com To: karen.johnson...@yahoo.ca; rrcr...@yahoo.com Cc: ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com Sent: Wednesday, June 12, 2013 5:52:18 PM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Karen, Check if your phone has an ITL/CTL installed. Erase them and see if the changes take affect Do you see the phone as registered in UCM ? On Jun 12, 2013 5:23 PM, Randall Crumm rrcr...@yahoo.com wrote: Did you try to auto register the phones? Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: Bill Lake whl...@gmail.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 1:18 PM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:55:37 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
hi Bill, yes, phone showing Registered in UCM (but the DN is not on the phone and blue background screen only) - model and firmware i think no issue, because when i swithback to DHCP from UCM , it registered and get DN - replication from reporting is good k From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 5:58:42 PM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Ok so the phone gets all the right info but just isn't getting registered? Or is it registering and not getting a dn? This seems sort of strange so I might look at replication and where you are registering if the phones register. I guess it also doesn't hurt to ask if you set the phones as the right model and firmware? Bill Sent from my iPhone On Jun 12, 2013, at 3:18 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:55:37 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
yes i suspect issue on the phone itself, this is 7945 From: Shabeeb Mohammed shabeebc...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 9:50:38 PM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Hey Karen, Try upgrading or downgrading the phone firmware, then restart the tftp service. If it still doesn't work, try to register this phone on another call manager.. If it still doesn't register, it might be because the phone is messed up inside.. Are all the acting this way.. Which models are effected.. Regards, Shabeeb On 12 Jun 2013 22:59, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
is your database replication status good? Change the MAC address of one of your HQ phones in CUCM. Then put that phone in SC and see if you can register it? Did you delete any unassiged DN's Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: Pavan K pav.c...@gmail.com; rrcr...@yahoo.com rrcr...@yahoo.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com Sent: Thursday, June 13, 2013 9:01 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM tks Pavan, look like not CTL issue, because when i switch this particular phone to UCM DHCP , it get DN but when i move back to SC router DHCP, i did not From: Pavan K pav.c...@gmail.com To: karen.johnson...@yahoo.ca; rrcr...@yahoo.com Cc: ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com Sent: Wednesday, June 12, 2013 5:52:18 PM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Karen, Check if your phone has an ITL/CTL installed. Erase them and see if the changes take affect Do you see the phone as registered in UCM ? On Jun 12, 2013 5:23 PM, Randall Crumm rrcr...@yahoo.com wrote: Did you try to auto register the phones? Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: Bill Lake whl...@gmail.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 1:18 PM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:55:37 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
Not sure it is firmware issue if you can register via UCM dhcp but not IOS dhcp On Thu, Jun 13, 2013 at 12:33 PM, Karen Johnson karen.johnson...@yahoo.cawrote: database is good. i think as per Micahel mention , firmware issue, i will test and confirm -- *From:* Randall Crumm rrcr...@yahoo.com *To:* Karen Johnson karen.johnson...@yahoo.ca; Pavan K pav.c...@gmail.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Thursday, June 13, 2013 10:51:52 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM is your database replication status good? Change the MAC address of one of your HQ phones in CUCM. Then put that phone in SC and see if you can register it? Did you delete any unassiged DN's Have a great day! Thanks, Randall -- *From:* Karen Johnson karen.johnson...@yahoo.ca *To:* Pavan K pav.c...@gmail.com; rrcr...@yahoo.com rrcr...@yahoo.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Thursday, June 13, 2013 9:01 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM tks Pavan, look like not CTL issue, because when i switch this particular phone to UCM DHCP , it get DN but when i move back to SC router DHCP, i did not -- *From:* Pavan K pav.c...@gmail.com *To:* karen.johnson...@yahoo.ca; rrcr...@yahoo.com *Cc:* ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Wednesday, June 12, 2013 5:52:18 PM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Karen, Check if your phone has an ITL/CTL installed. Erase them and see if the changes take affect Do you see the phone as registered in UCM ? On Jun 12, 2013 5:23 PM, Randall Crumm rrcr...@yahoo.com wrote: Did you try to auto register the phones? Have a great day! Thanks, Randall -- *From:* Karen Johnson karen.johnson...@yahoo.ca *To:* Bill Lake whl...@gmail.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com *Sent:* Wednesday, June 12, 2013 1:18 PM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k *From:* Bill Lake whl...@gmail.com *To:* Karen Johnson karen.johnson...@yahoo.ca *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com *Sent:* Wednesday, June 12, 2013 11:55:37 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
I dont think she tried to register on CUCM Have a great day! Thanks, Randall From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: Randall Crumm rrcr...@yahoo.com; Pavan K pav.c...@gmail.com; ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Thursday, June 13, 2013 10:46 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Not sure it is firmware issue if you can register via UCM dhcp but not IOS dhcp On Thu, Jun 13, 2013 at 12:33 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: database is good. i think as per Micahel mention , firmware issue, i will test and confirm From: Randall Crumm rrcr...@yahoo.com To: Karen Johnson karen.johnson...@yahoo.ca; Pavan K pav.c...@gmail.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com Sent: Thursday, June 13, 2013 10:51:52 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM is your database replication status good? Change the MAC address of one of your HQ phones in CUCM. Then put that phone in SC and see if you can register it? Did you delete any unassiged DN's Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: Pavan K pav.c...@gmail.com; rrcr...@yahoo.com rrcr...@yahoo.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com Sent: Thursday, June 13, 2013 9:01 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM tks Pavan, look like not CTL issue, because when i switch this particular phone to UCM DHCP , it get DN but when i move back to SC router DHCP, i did not From: Pavan K pav.c...@gmail.com To: karen.johnson...@yahoo.ca; rrcr...@yahoo.com Cc: ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com Sent: Wednesday, June 12, 2013 5:52:18 PM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Karen, Check if your phone has an ITL/CTL installed. Erase them and see if the changes take affect Do you see the phone as registered in UCM ? On Jun 12, 2013 5:23 PM, Randall Crumm rrcr...@yahoo.com wrote: Did you try to auto register the phones? Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: Bill Lake whl...@gmail.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 1:18 PM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:55:37 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
To add to the other great ideas provided, I'd say if the phone is getting an IP via DHCP try to visit the web interface for the phone and see if it knows about it's DN. It will be on the first page under 'Phone DN'. On Thu, Jun 13, 2013 at 2:06 PM, Randall Crumm rrcr...@yahoo.com wrote: I dont think she tried to register on CUCM Have a great day! Thanks, Randall -- *From:* Bill Lake whl...@gmail.com *To:* Karen Johnson karen.johnson...@yahoo.ca *Cc:* Randall Crumm rrcr...@yahoo.com; Pavan K pav.c...@gmail.com; ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com *Sent:* Thursday, June 13, 2013 10:46 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Not sure it is firmware issue if you can register via UCM dhcp but not IOS dhcp On Thu, Jun 13, 2013 at 12:33 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: database is good. i think as per Micahel mention , firmware issue, i will test and confirm -- *From:* Randall Crumm rrcr...@yahoo.com *To:* Karen Johnson karen.johnson...@yahoo.ca; Pavan K pav.c...@gmail.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Thursday, June 13, 2013 10:51:52 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM is your database replication status good? Change the MAC address of one of your HQ phones in CUCM. Then put that phone in SC and see if you can register it? Did you delete any unassiged DN's Have a great day! Thanks, Randall -- *From:* Karen Johnson karen.johnson...@yahoo.ca *To:* Pavan K pav.c...@gmail.com; rrcr...@yahoo.com rrcr...@yahoo.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Thursday, June 13, 2013 9:01 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM tks Pavan, look like not CTL issue, because when i switch this particular phone to UCM DHCP , it get DN but when i move back to SC router DHCP, i did not -- *From:* Pavan K pav.c...@gmail.com *To:* karen.johnson...@yahoo.ca; rrcr...@yahoo.com *Cc:* ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Wednesday, June 12, 2013 5:52:18 PM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Karen, Check if your phone has an ITL/CTL installed. Erase them and see if the changes take affect Do you see the phone as registered in UCM ? On Jun 12, 2013 5:23 PM, Randall Crumm rrcr...@yahoo.com wrote: Did you try to auto register the phones? Have a great day! Thanks, Randall -- *From:* Karen Johnson karen.johnson...@yahoo.ca *To:* Bill Lake whl...@gmail.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com *Sent:* Wednesday, June 12, 2013 1:18 PM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k *From:* Bill Lake whl...@gmail.com *To:* Karen Johnson karen.johnson...@yahoo.ca *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com *Sent:* Wednesday, June 12, 2013 11:55:37 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
Also, I know replication is good in Karen's case, but just to quickly rule out a replication error in a practice lab, you can always remove the sub from the call manager group and see if the phone registers to the pub (assuming Services are activated and up). On Thu, Jun 13, 2013 at 8:22 PM, Martin Sloan martinsloa...@gmail.comwrote: To add to the other great ideas provided, I'd say if the phone is getting an IP via DHCP try to visit the web interface for the phone and see if it knows about it's DN. It will be on the first page under 'Phone DN'. On Thu, Jun 13, 2013 at 2:06 PM, Randall Crumm rrcr...@yahoo.com wrote: I dont think she tried to register on CUCM Have a great day! Thanks, Randall -- *From:* Bill Lake whl...@gmail.com *To:* Karen Johnson karen.johnson...@yahoo.ca *Cc:* Randall Crumm rrcr...@yahoo.com; Pavan K pav.c...@gmail.com; ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com *Sent:* Thursday, June 13, 2013 10:46 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Not sure it is firmware issue if you can register via UCM dhcp but not IOS dhcp On Thu, Jun 13, 2013 at 12:33 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: database is good. i think as per Micahel mention , firmware issue, i will test and confirm -- *From:* Randall Crumm rrcr...@yahoo.com *To:* Karen Johnson karen.johnson...@yahoo.ca; Pavan K pav.c...@gmail.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Thursday, June 13, 2013 10:51:52 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM is your database replication status good? Change the MAC address of one of your HQ phones in CUCM. Then put that phone in SC and see if you can register it? Did you delete any unassiged DN's Have a great day! Thanks, Randall -- *From:* Karen Johnson karen.johnson...@yahoo.ca *To:* Pavan K pav.c...@gmail.com; rrcr...@yahoo.com rrcr...@yahoo.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Thursday, June 13, 2013 9:01 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM tks Pavan, look like not CTL issue, because when i switch this particular phone to UCM DHCP , it get DN but when i move back to SC router DHCP, i did not -- *From:* Pavan K pav.c...@gmail.com *To:* karen.johnson...@yahoo.ca; rrcr...@yahoo.com *Cc:* ccie_voice@onlinestudylist.com; Bill Lake whl...@gmail.com *Sent:* Wednesday, June 12, 2013 5:52:18 PM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Karen, Check if your phone has an ITL/CTL installed. Erase them and see if the changes take affect Do you see the phone as registered in UCM ? On Jun 12, 2013 5:23 PM, Randall Crumm rrcr...@yahoo.com wrote: Did you try to auto register the phones? Have a great day! Thanks, Randall -- *From:* Karen Johnson karen.johnson...@yahoo.ca *To:* Bill Lake whl...@gmail.com *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com *Sent:* Wednesday, June 12, 2013 1:18 PM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k *From:* Bill Lake whl...@gmail.com *To:* Karen Johnson karen.johnson...@yahoo.ca *Cc:* ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com *Sent:* Wednesday, June 12, 2013 11:55:37 AM *Subject:* Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information
[OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
Wan Qos on one side? Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 9:29 AM Subject: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
no Qos enable yet From: Randall Crumm rrcr...@yahoo.com To: Karen Johnson karen.johnson...@yahoo.ca; ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:36:26 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Wan Qos on one side? Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 9:29 AM Subject: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
try to auto register the phones as opposed to already having a config in CUCM Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: Randall Crumm rrcr...@yahoo.com; ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 10:51 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM no Qos enable yet From: Randall Crumm rrcr...@yahoo.com To: Karen Johnson karen.johnson...@yahoo.ca; ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:36:26 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Wan Qos on one side? Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 9:29 AM Subject: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:55:37 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
Did you try to auto register the phones? Have a great day! Thanks, Randall From: Karen Johnson karen.johnson...@yahoo.ca To: Bill Lake whl...@gmail.com Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 1:18 PM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:55:37 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
Ps do any phones register? Sent from my iPhone On Jun 12, 2013, at 3:18 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:55:37 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
Ok so the phone gets all the right info but just isn't getting registered? Or is it registering and not getting a dn? This seems sort of strange so I might look at replication and where you are registering if the phones register. I guess it also doesn't hurt to ask if you set the phones as the right model and firmware? Bill Sent from my iPhone On Jun 12, 2013, at 3:18 PM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi Bill, yes i got it from SC router, and i tried to ping UCM as well from the voice int vlan of SC and it works for the ping. but still not get the DN k From: Bill Lake whl...@gmail.com To: Karen Johnson karen.johnson...@yahoo.ca Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Sent: Wednesday, June 12, 2013 11:55:37 AM Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM Where are you getting your dhcp at sc? If it is sc rtr then you could have it right and just no access to CUCM So try ping (CUCM ip) source vlan (voice #) and confirm the voice vlan has connectivity to CUCM Sent from my iPhone On Jun 12, 2013, at 11:29 AM, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com/ Are you a CCNP or CCIE and looking for a job? Check out http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
Hey Karen, Try upgrading or downgrading the phone firmware, then restart the tftp service. If it still doesn't work, try to register this phone on another call manager.. If it still doesn't register, it might be because the phone is messed up inside.. Are all the acting this way.. Which models are effected.. Regards, Shabeeb On 12 Jun 2013 22:59, Karen Johnson karen.johnson...@yahoo.ca wrote: hi all, Phones are getting the ip address and option 150 from SC router DHCP. However the phones do not show DN or extension. (only blue image background) When I checked the Network setting in phone (ip,subnet, TFTP all showing correctly) - What is the cause phone not able to pick up the DN config from UCM (in UCM show the phones registered with DN) ? - I have also restart the TFTP and UCM. - here is my diagram : phone --- switch--- SC router (DHCP) tks for help ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
