RE: Hostmysite down?

2008-03-20 Thread Eric Roberts
If it were only that easy hehehehe

Eric

/*-Original Message-
/*From: Adam Churvis [mailto:[EMAIL PROTECTED]
/*Sent: Friday, March 14, 2008 4:05 AM
/*To: CF-Talk
/*Subject: RE: Hostmysite down?
/*
/*So let me get this straight...
/*
/*You quickly solve the problem, you take immediate and effective steps to
/*ensure it will most likely never become a problem ever again, you give a
/*clear and concise description of the problem, you assume full
/*responsibility
/*for the problem, you offer immediate and reasonable compensation to those
/*affected by the problem, and you top it all off by sincerely apologizing
/*for
/*the problem?
/*
/*Would you please do us all a favor and take over the operations of the
/*federal government?  They could learn a few things from you.
/*
/*Respectfully,
/*
/*Adam Phillip Churvis
/*President
/*Productivity Enhancement


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Re: Hostmysite down?

2008-03-19 Thread Patrick Quinn
Jamie,

Ah Well it's likely you will run into the same issue with the server
monitor. I know it's important to be able to do that in a shared
environment. On one of my seeFusion (windows) box I have a hard time killing
them as well... Usually takes a couple tries per thread - and even then
sometimes it's iffy. I wonder if it is Linux vs windows - or something
specific about how each of them is defaulted when installed?

-mark



Mark A. Kruger, CFG, MCSE
(402) 408-3733 ext 105
www.cfwebtools.com
www.coldfusionmuse.com
www.necfug.com

Just found out - SeeFusion 'runs' on Linux, but it can't auto-kill long
running threads, which is a key feature we need in order to make sure the CF
app server behaves.

Greetings, all. This is Patrick from SeeFusion support. There's some 
misinformation here, so I wanted to chime in to clarify things. SeeFusion can 
kill most long-running threads.  However, certain threads (typically those 
stuck in the OS native socket code) cannot be 'killed' by SeeFusion nor 
FusionReactor. That's a known Java limitation, not a limitation of either 
SeeFusion or FR.

SeeFusion is written in 100% pure Java, and works fully-featured on any 
platform on which ColdFusion itself runs. If you've got threads that can't be 
killed by SeeFusion, then those are rich targets for tuning opportunities 
(ie, find out why they're getting hung in a socket read, and fix it). 

Holler with questions.

Best,
Patrick 

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RE: Hostmysite down?

2008-03-19 Thread Mark Kruger
Patrick

Excellent excellent information pat - thanks!  Do you have any articles or
other information on just exactly what is this OS Native Socket code of
which you speak? I'd love to learn more about it.

-mark



Mark A. Kruger, CFG, MCSE
(402) 408-3733 ext 105
www.cfwebtools.com
www.coldfusionmuse.com
www.necfug.com

-Original Message-
From: Patrick Quinn [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, March 19, 2008 1:32 PM
To: CF-Talk
Subject: Re: Hostmysite down?

Jamie,

Ah Well it's likely you will run into the same issue with the 
server monitor. I know it's important to be able to do that in a shared 
environment. On one of my seeFusion (windows) box I have a hard time 
killing them as well... Usually takes a couple tries per thread - and 
even then sometimes it's iffy. I wonder if it is Linux vs windows - or 
something specific about how each of them is defaulted when installed?

-mark



Mark A. Kruger, CFG, MCSE
(402) 408-3733 ext 105
www.cfwebtools.com
www.coldfusionmuse.com
www.necfug.com

Just found out - SeeFusion 'runs' on Linux, but it can't auto-kill long 
running threads, which is a key feature we need in order to make sure 
the CF app server behaves.

Greetings, all. This is Patrick from SeeFusion support. There's some
misinformation here, so I wanted to chime in to clarify things. SeeFusion
can kill most long-running threads.  However, certain threads (typically
those stuck in the OS native socket code) cannot be 'killed' by SeeFusion
nor FusionReactor. That's a known Java limitation, not a limitation of
either SeeFusion or FR.

SeeFusion is written in 100% pure Java, and works fully-featured on any
platform on which ColdFusion itself runs. If you've got threads that can't
be killed by SeeFusion, then those are rich targets for tuning
opportunities (ie, find out why they're getting hung in a socket read, and
fix it). 

Holler with questions.

Best,
Patrick 



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RE: Hostmysite down?

2008-03-19 Thread Brad Wood
I'm not a Java expert, but I assume Patrick is referring to threads in
the non-runnable state.  A non-runnable thread will NOT obey a
thread.stop().  According to
http://forward.com.au/javaProgramming/HowToStopAThread.html A thread is
non-runnable if 

* Its sleep method is invoked. 
* The thread calls the wait method to wait for a specific condition to
be satisfied. 
* The thread is blocking on I/O.

I believe this would include database access, File reading and writing,
as well as network traffic like reading a network socket via cfhttp.
An example of a thread in a wait state would also include waiting on a
semaphore like standard edition of CF does when throttling cfdocument
calls. 

I/O and network access would be native OS code.

Java now has interrupt(), but it wasn't introduced until Java 1.5.

~Brad



-Original Message-
From: Mark Kruger [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, March 19, 2008 12:45 PM
To: CF-Talk
Subject: RE: Hostmysite down?

Patrick

Excellent excellent information pat - thanks!  Do you have any articles
or
other information on just exactly what is this OS Native Socket code
of
which you speak? I'd love to learn more about it.

-mark


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RE: Hostmysite down?

2008-03-14 Thread Adam Churvis
So let me get this straight...

You quickly solve the problem, you take immediate and effective steps to
ensure it will most likely never become a problem ever again, you give a
clear and concise description of the problem, you assume full responsibility
for the problem, you offer immediate and reasonable compensation to those
affected by the problem, and you top it all off by sincerely apologizing for
the problem?

Would you please do us all a favor and take over the operations of the
federal government?  They could learn a few things from you.

Respectfully,

Adam Phillip Churvis 
President
Productivity Enhancement

 -Original Message-
 From: Jamie Price [mailto:[EMAIL PROTECTED]
 Sent: Thursday, March 13, 2008 7:26 PM
 To: CF-Talk
 Subject: Re: Hostmysite down?
 
 The problem has been diagnosed and for the most part resolved.  The
 main core switch there had a corruption in it's configuration and
 rebooted, but due to the corruption issue we could not automatically
 fail over to the hot spare.  This was remedied by manually failing
 over.  The total downtime measured for 28 minutes or so, and tonight we
 will be doing emergency maintainence to resolve the confug issue that
 prevented the automatic failover.
 
 If your site or server(s) were affected by the outage please contact
 [EMAIL PROTECTED] and a credit of 5% of your monthly fees.  Please
 accept our deepest apologies for the inconvenience, and know that we
 are working hard to prevent this type of outage from occuring in the
 future.
 
 

~|
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Re: Hostmysite down?

2008-03-14 Thread Will Tomlinson
Would you please do us all a favor and take over the operations of the
federal government?  They could learn a few things from you.


AMEN BROTHER! 

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Re: Hostmysite down?

2008-03-14 Thread Dominic Watson
Read this thread yesterday and thought, 'hmmm, too perfect', must be smart
advertising

:p

Dominic

-- 
Blog it up: http://fusion.dominicwatson.co.uk


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RE: Hostmysite down?

2008-03-14 Thread Mark Kruger
Yes...  I thought the response was good as well. Thanks for Jamie. 


Mark A. Kruger, CFG, MCSE
(402) 408-3733 ext 105
www.cfwebtools.com
www.coldfusionmuse.com
www.necfug.com

-Original Message-
From: Adam Churvis [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 14, 2008 4:05 AM
To: CF-Talk
Subject: RE: Hostmysite down?

So let me get this straight...

You quickly solve the problem, you take immediate and effective steps to
ensure it will most likely never become a problem ever again, you give a
clear and concise description of the problem, you assume full responsibility
for the problem, you offer immediate and reasonable compensation to those
affected by the problem, and you top it all off by sincerely apologizing for
the problem?

Would you please do us all a favor and take over the operations of the
federal government?  They could learn a few things from you.

Respectfully,

Adam Phillip Churvis
President
Productivity Enhancement

 -Original Message-
 From: Jamie Price [mailto:[EMAIL PROTECTED]
 Sent: Thursday, March 13, 2008 7:26 PM
 To: CF-Talk
 Subject: Re: Hostmysite down?
 
 The problem has been diagnosed and for the most part resolved.  The 
 main core switch there had a corruption in it's configuration and 
 rebooted, but due to the corruption issue we could not automatically 
 fail over to the hot spare.  This was remedied by manually failing 
 over.  The total downtime measured for 28 minutes or so, and tonight 
 we will be doing emergency maintainence to resolve the confug issue 
 that prevented the automatic failover.
 
 If your site or server(s) were affected by the outage please contact 
 [EMAIL PROTECTED] and a credit of 5% of your monthly fees.  
 Please accept our deepest apologies for the inconvenience, and know 
 that we are working hard to prevent this type of outage from occuring 
 in the future.
 
 



~|
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date
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RE: Hostmysite down?

2008-03-14 Thread Mark Fuqua
Working late or early Adam?

HostMySite is one of those companies, while not perfect or supernatural by
any means, does an admirable job, one that should be emulated.  I put them
in a class with Starbucks, Toyota and Wegman's grocery stores...truely a
class act. 

They are more expensive than most other hosting companies, but I can't
imagine switching.

Mark


-Original Message-
From: Adam Churvis [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 14, 2008 5:05 AM
To: CF-Talk
Subject: RE: Hostmysite down?

So let me get this straight...

You quickly solve the problem, you take immediate and effective steps to
ensure it will most likely never become a problem ever again, you give a
clear and concise description of the problem, you assume full responsibility
for the problem, you offer immediate and reasonable compensation to those
affected by the problem, and you top it all off by sincerely apologizing for
the problem?

Would you please do us all a favor and take over the operations of the
federal government?  They could learn a few things from you.

Respectfully,

Adam Phillip Churvis 
President
Productivity Enhancement

 -Original Message-
 From: Jamie Price [mailto:[EMAIL PROTECTED]
 Sent: Thursday, March 13, 2008 7:26 PM
 To: CF-Talk
 Subject: Re: Hostmysite down?
 
 The problem has been diagnosed and for the most part resolved.  The
 main core switch there had a corruption in it's configuration and
 rebooted, but due to the corruption issue we could not automatically
 fail over to the hot spare.  This was remedied by manually failing
 over.  The total downtime measured for 28 minutes or so, and tonight we
 will be doing emergency maintainence to resolve the confug issue that
 prevented the automatic failover.
 
 If your site or server(s) were affected by the outage please contact
 [EMAIL PROTECTED] and a credit of 5% of your monthly fees.  Please
 accept our deepest apologies for the inconvenience, and know that we
 are working hard to prevent this type of outage from occuring in the
 future.
 
 



~|
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date
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Re: Hostmysite down?

2008-03-14 Thread Jamie Price
Thanks Adam - that was a great response you had as well.  Due to the way our 
internal systems are setup I couldn't access any of my HMS applications during 
the outage (apparently they're based in DC2) but I could get the internet, so I 
immediately checked these forums for the inevitable HMS is down thread.

We have a 100% uptime guarantee, and take it very seriously on those rare 
instances where we have a network or hardware outage.  In an N+1 environment 
this should never happen, and we work very hard to make sure that it doesn't.

In short:

Yes, Virginia, there is a webhost that cares about customer service and meeting 
expectations.  ;-) 

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Re: Hostmysite down?

2008-03-14 Thread James Holmes
On Fri, Mar 14, 2008 at 11:45 PM, Jamie Price [EMAIL PROTECTED] wrote:

  In short:

  Yes, Virginia, there is a webhost that cares about customer service and 
 meeting expectations.  ;-)

Unless you expect shared CF hosting on Linux.

-- 
mxAjax / CFAjax docs and other useful articles:
http://www.bifrost.com.au/blog/

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Re: Hostmysite down?

2008-03-14 Thread Jamie Price
 On Fri, Mar 14, 2008 at 11:45 PM, Jamie Price [EMAIL PROTECTED] 
 wrote:
 
   In short:
 
   Yes, Virginia, there is a webhost that cares about customer service 
 and meeting expectations.  ;-)
 
 Unless you expect shared CF hosting on Linux.
 
 -- 

Meeting expectations is *exactly* why we don't offer that anymore.  After 
extensively reviewing the performance of CF on linux servers we determined they 
were unsustainable due to the fact that we can't use SeeFusion on Linux.  This 
may change in the future as CF gets better at memory management, but for the 
moment that's simply not the case.

I'm very sorry, but if you can't do something right you shouldn't do it at all, 
and we'd rather have linux cf users on a VPS or at another host than see them 
get bad service. 

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RE: Hostmysite down?

2008-03-14 Thread Russ
 -Original Message-
 From: Jamie Price [mailto:[EMAIL PROTECTED]
 Sent: Friday, March 14, 2008 11:09 AM
 To: CF-Talk
 Subject: Re: Hostmysite down?
 
  On Fri, Mar 14, 2008 at 11:45 PM, Jamie Price [EMAIL PROTECTED]
  wrote:
 
In short:
  
Yes, Virginia, there is a webhost that cares about customer service
  and meeting expectations.  ;-)
 
  Unless you expect shared CF hosting on Linux.
 
  --
 
 Meeting expectations is *exactly* why we don't offer that anymore.  After
 extensively reviewing the performance of CF on linux servers we determined
 they were unsustainable due to the fact that we can't use SeeFusion on
 Linux.  This may change in the future as CF gets better at memory
 management, but for the moment that's simply not the case.
 
 I'm very sorry, but if you can't do something right you shouldn't do it at
 all, and we'd rather have linux cf users on a VPS or at another host than
 see them get bad service.
 

Really, SeeFusion doesn't run on linux?  I would expect that it would,
seeing as how it's just java.. 

What about FusionReactor?  Its much better IMHO.  I believe the licensing
costs are fairer as well if you do multiple instances. 

BTW, Jaimie, are you sure your router was at fault for the outage?  I had
heard there was some backbone trouble during the outage... 

Russ


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RE: Hostmysite down?

2008-03-14 Thread Mark Kruger
Jamie,

In a recent project I used the new server monitor on a Linux CF8 ent
server... There were some things from SeeFusion has that I missed - but over
all the server monitor provided some excellent tools and was an acceptable
replacement. 

One item that was particularly useful was the alert set up to dump a
snapshot. I was able to put in a threshold of running requests and then
when that threshold was reached the monitor generated a snapshot that
included memory counters, sessions, requests and the stack trace. With a
handler CFC you could get a standard config together that gave you warning
well in advance of a hangup on a busy server - very cool.

So... With CF8 you might be able to overcome that hurdle. In addition, you
can get another gig out of the heap size for the 32 bit JVM.

-Mark

Mark A. Kruger, CFG, MCSE
(402) 408-3733 ext 105
www.cfwebtools.com
www.coldfusionmuse.com
www.necfug.com

-Original Message-
From: Jamie Price [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 14, 2008 10:09 AM
To: CF-Talk
Subject: Re: Hostmysite down?

 On Fri, Mar 14, 2008 at 11:45 PM, Jamie Price [EMAIL PROTECTED]
 wrote:
 
   In short:
 
   Yes, Virginia, there is a webhost that cares about customer service
 and meeting expectations.  ;-)
 
 Unless you expect shared CF hosting on Linux.
 
 --

Meeting expectations is *exactly* why we don't offer that anymore.  After
extensively reviewing the performance of CF on linux servers we determined
they were unsustainable due to the fact that we can't use SeeFusion on
Linux.  This may change in the future as CF gets better at memory
management, but for the moment that's simply not the case.

I'm very sorry, but if you can't do something right you shouldn't do it at
all, and we'd rather have linux cf users on a VPS or at another host than
see them get bad service. 



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Re: Hostmysite down?

2008-03-14 Thread Jamie Price
You make a good point - this was done pre-CF8, so there's definitely room to 
re-evaluate.  I'll mention it to infrastructure and see if there's any good 
reason for this.  I don't know the technical details behind SeeFusion's 
incompatibility with Linux, unfortunately, just that it exists.

Regarding the outage, I am 100% positive it was a router/switch issue and not 
an issue with the backbone. 

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Re: Hostmysite down?

2008-03-14 Thread Jamie Price
Just found out - SeeFusion 'runs' on Linux, but it can't auto-kill long running 
threads, which is a key feature we need in order to make sure the CF app server 
behaves. 

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RE: Hostmysite down?

2008-03-14 Thread Russ
What about fusionreactor?  

Russ

 -Original Message-
 From: Jamie Price [mailto:[EMAIL PROTECTED]
 Sent: Friday, March 14, 2008 2:01 PM
 To: CF-Talk
 Subject: Re: Hostmysite down?
 
 Just found out - SeeFusion 'runs' on Linux, but it can't auto-kill long
 running threads, which is a key feature we need in order to make sure the
 CF app server behaves.
 
 

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Re: Hostmysite down?

2008-03-14 Thread Jamie Price
Honestly I don't know why they (Infra) didn't go for that.  I'll ask around. 

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Re: Hostmysite down?

2008-03-14 Thread Jamie Price
Ok, here's the background: The shared Linux CF plans we had were the lowest 
selling of our hosting plans, plus they were highest in terms of support load, 
i.e. clients with those plans created more tickets than any other plan type.  
As mentioned earlier SeeFusion isn't as effective on Linux as it is on Windows 
due to the inability to kill threads, which is 100% necessary.  Having a system 
that simply informs us of upcoming problems isn't enough, we needed some sort 
of automated server healing to take place in order to make sure our techs 
weren't tied up fixing Linux CF servers all day.

Since we had already devoted a great deal of resources to SeeFusion using 
another CF tool like FusionReactor wasn't ideal because it would introduce 
another level of complexity to our server environment (another tool for techs 
to configure and learn) plus another vendor/licensing agreement to be worked 
out.  Switching over completely to FusionReactor was similarly dismissed 
because of the poor return involved - too few clients would really benefit and 
the costs and disadvantages were too great to justify them, plus our initial 
trials made us lean towards SeeFusion as a better product to use.

Even from the clients that absolutely needed CF + Linux, we still had Linux CF 
VPS plans to offer, and the majority of the clients that we migrated 
appreciated the fact that stability is MUCH better in that environment anyway.

I hope this clarifies things a bit.  It's unfortunate that we can't offer 
shared CF Linux for our clients, but we think the decision benefitted our 
customer service and support tremendously. 

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RE: Hostmysite down?

2008-03-14 Thread Mark Kruger
Jamie,

Ah Well it's likely you will run into the same issue with the server
monitor. I know it's important to be able to do that in a shared
environment. On one of my seeFusion (windows) box I have a hard time killing
them as well... Usually takes a couple tries per thread - and even then
sometimes it's iffy. I wonder if it is Linux vs windows - or something
specific about how each of them is defaulted when installed?

-mark



Mark A. Kruger, CFG, MCSE
(402) 408-3733 ext 105
www.cfwebtools.com
www.coldfusionmuse.com
www.necfug.com

-Original Message-
From: Jamie Price [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 14, 2008 1:01 PM
To: CF-Talk
Subject: Re: Hostmysite down?

Just found out - SeeFusion 'runs' on Linux, but it can't auto-kill long
running threads, which is a key feature we need in order to make sure the CF
app server behaves. 



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RE: Hostmysite down?

2008-03-14 Thread Mark Kruger
Jamie,

There are a couple of new features of 8 that will help. One is the ability
to set timeout values on threads in the queue (nice to have on a very busy
server) and another is the ability to configure the automated killing of
long running threads in the alerts area. I have not yet configured that type
of alert as of yet But I'm sure I will run into areas where it is
useful.

-mark
 


Mark A. Kruger, CFG, MCSE
(402) 408-3733 ext 105
www.cfwebtools.com
www.coldfusionmuse.com
www.necfug.com

-Original Message-
From: Jamie Price [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 14, 2008 2:38 PM
To: CF-Talk
Subject: Re: Hostmysite down?

Ok, here's the background: The shared Linux CF plans we had were the lowest
selling of our hosting plans, plus they were highest in terms of support
load, i.e. clients with those plans created more tickets than any other plan
type.  As mentioned earlier SeeFusion isn't as effective on Linux as it is
on Windows due to the inability to kill threads, which is 100% necessary.
Having a system that simply informs us of upcoming problems isn't enough, we
needed some sort of automated server healing to take place in order to make
sure our techs weren't tied up fixing Linux CF servers all day.

Since we had already devoted a great deal of resources to SeeFusion using
another CF tool like FusionReactor wasn't ideal because it would introduce
another level of complexity to our server environment (another tool for
techs to configure and learn) plus another vendor/licensing agreement to be
worked out.  Switching over completely to FusionReactor was similarly
dismissed because of the poor return involved - too few clients would really
benefit and the costs and disadvantages were too great to justify them, plus
our initial trials made us lean towards SeeFusion as a better product to
use.

Even from the clients that absolutely needed CF + Linux, we still had Linux
CF VPS plans to offer, and the majority of the clients that we migrated
appreciated the fact that stability is MUCH better in that environment
anyway.

I hope this clarifies things a bit.  It's unfortunate that we can't offer
shared CF Linux for our clients, but we think the decision benefitted our
customer service and support tremendously. 



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Re: Hostmysite down?

2008-03-14 Thread Jamie Price
Let's just go back to pen and paper.  :-) 

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Hostmysite down?

2008-03-13 Thread Russ
All my sites seem to be down and so does their website and phone support.
Anyone know what's going on?

 

Russ



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Re: Hostmysite down?

2008-03-13 Thread Jamie Price
All my sites seem to be down and so does their website and phone support.
Anyone know what's going on?

 

Russ


One of our Datacenters (DC2) is experiencing an outage, and has been for the 
last 10 minutes or so.  The phones are jammed (and in some cases going to BUSY, 
depending on the line you call) from the traffic.

Unfortunately I don't have a cause or ETA as of yet, but I'll post it here ASAP.

Jamie Price
Account Executive
HostMySite.com 

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RE: Hostmysite down?

2008-03-13 Thread Russ
Thanks Jaimie, we came back up a little while ago.  Any idea of what the
problem was?

Russ

 -Original Message-
 From: Jamie Price [mailto:[EMAIL PROTECTED]
 Sent: Thursday, March 13, 2008 6:48 PM
 To: CF-Talk
 Subject: Re: Hostmysite down?
 
 All my sites seem to be down and so does their website and phone support.
 Anyone know what's going on?
 
 
 
 Russ
 
 
 One of our Datacenters (DC2) is experiencing an outage, and has been for
 the last 10 minutes or so.  The phones are jammed (and in some cases going
 to BUSY, depending on the line you call) from the traffic.
 
 Unfortunately I don't have a cause or ETA as of yet, but I'll post it here
 ASAP.
 
 Jamie Price
 Account Executive
 HostMySite.com
 
 

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Re: Hostmysite down?

2008-03-13 Thread Jamie Price
The problem has been diagnosed and for the most part resolved.  The main core 
switch there had a corruption in it's configuration and rebooted, but due to 
the corruption issue we could not automatically fail over to the hot spare.  
This was remedied by manually failing over.  The total downtime measured for 28 
minutes or so, and tonight we will be doing emergency maintainence to resolve 
the confug issue that prevented the automatic failover.

If your site or server(s) were affected by the outage please contact [EMAIL 
PROTECTED] and a credit of 5% of your monthly fees.  Please accept our deepest 
apologies for the inconvenience, and know that we are working hard to prevent 
this type of outage from occuring in the future. 

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Re: Hostmysite down...

2007-04-14 Thread Mary Jo Sminkey
 They could be running out of HDD space. I know that seems stupid but 
 you'd be surprised at what comes crashing down when that happens.

Hhm, not sure you'd get an error about starting threads for HDD space. In any 
case, it's frustrating that this has been going on for a week now and they 
still haven't figured out the problem. Errors like this do make me question if 
they are trying to put too many sites on one server. 

--- Mary Jo





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Re: Hostmysite down...

2007-04-13 Thread Mary Jo Sminkey
 Im not sure what the issue is, I get the errors emailed to me and 
 bring up the site and its all working, just not the cart and the cart 
 has its own db (mysql not access)
 

Keep in mind that if you are sharing the database (as most people typically 
are) you're going to have issues if other sites are screwing up MySQL by going 
over their quotas (causing multiple connections to be opened as MySQL will 
continue trying to connect), running long queries, etc. So it's definitely not 
Access only that will cause timeouts.  I do run on MySQL myself though and very 
rarely see timeout errors anymore (maybe 1 a week at most). So there's a good 
chance you might even be able to correct it just by asking HMS to move you to a 
different server. 

--- Mary Jo

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Re: Hostmysite down...

2007-04-13 Thread Jim Wright
Mary Jo Sminkey wrote:
So there's a
 good chance you might even be able to correct it just by asking HMS
 to move you to a different server.
 

They do run multiple datacenters, so I would check with them to make 
sure your shared web server and mysql server are in the same datacenter.

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Re: Hostmysite down...

2007-04-13 Thread Dave l
The day after I wrote that there were 87 time out errors on the cart, so maybe 
what I will do is move the db to a mysql server thats on one of my vps accounts 
with little traffic and see.



  Im not sure what the issue is, I get the errors emailed to me and 
  bring up the site and its all working, just not the cart and the 
 cart 
  has its own db (mysql not access)
  


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Re: Hostmysite down...

2007-04-13 Thread Mary Jo Sminkey
 The day after I wrote that there were 87 time out errors on the cart, 
 so maybe what I will do is move the db to a mysql server thats on one 
 of my vps accounts with little traffic and see.

In one day? Wow, that is definitely very unusual, I've not had any reports of 
similar issues (if other people haven't run into it, they've not reported it 
back to me). Most people I hear from report 3-4 timeouts a day at worst. 
Definitely drop me a note and let me know how it turns out. 

--- Mary Jo


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Re: Hostmysite down...

2007-04-13 Thread Mary Jo Sminkey
I personally am getting a lot of these errors again:

Error starting thread: Not enough storage is available to process this command

Anyone else seeing them? I've repeatedly asked HMS to look into it, but they 
keep coming. 


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Re: Hostmysite down...

2007-04-13 Thread Peter Tilbrook
My sites died too and took way to long to come back up. It was a ColdFusion or 
JRun crash as all other services were OK.

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Re: Hostmysite down...

2007-04-13 Thread Peter Tilbrook
They could be running out of HDD space. I know that seems stupid but you'd be 
surprised at what comes crashing down when that happens.

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Re: Hostmysite down...

2007-04-12 Thread Dave l
Thats ok, i dont get here much either.

Im not sure what the issue is, I get the errors emailed to me and bring up the 
site and its all working, just not the cart and the cart has its own db (mysql 
not access)

I would really like to move this site to my vps server and see how it does.

back to the thread
All the technologies seem to have a hard time with shared servers, what  I 
would like to see is cfm have a special server license for shared servers BUT 
limit the number of sites it can run. By doing that if makes it more affordable 
to buy more copies so the hosts can buy more and have less sites on them so 
they have a chance to run better. Must be the Apple user experience in me 
speaking out. Say if you could only have 25 sites on a server at once it would 
(in most cases) make for less crashes and improve the cfm experience which 
would help make it more desirable instead of cramming a zillion sites on it and 
having it crash and have ppl thinking its junk.




 Sorry for the late reply on this, I only check this list over the web 
 interface which has been down. But didn't want to let this go without 
 a response. If you are getting that many timeouts a day, you have 
 something else going on, because that is certainly not typical for my 
 software. Generally when I see this it's due to someone trying to run 
 on Access with too much traffic...or someone else is tying up a shared 
 DB connection regularly and causing the software to timeout getting 
 connections. There's nothing inherent in the software that will cause 
 timeouts but like most really complex ecommerce applications, it's 
 pretty DB intensive and that's always more noticeable in a shared 
 environment. My customers that run on dedicated servers simply don't 
 have the same problems. What is interesting to me though is that code 
 base really hasn't changed in the last 3 years...but I really didn't 
 see this problem much at all until the last year or so. I'm not sure 
 if that's something in CF7 that causes it to not work as well for 
 shared servers, or if web hosts are just loading more sites and it 
 just can't take the load. Or maybe something else altogether about 
 that environment. And yes, I've got a lot of changes to improve 
 performance of the application coming...but they really would have 
 minimal, if any effect on such problems. They make the pages load a 
 lot faster...but if ColdFusion can't get a DB connection, there's not 
 much I can do about that (other than handle the resulting error). 
 There's only so much I can do software-wise, short of dropping the 
 vast majority of features and giving people a bare-bones application 
 that does very little.   
 
 --- Mary Jo
 
 

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Re: Hostmysite down...

2007-04-11 Thread Mary Jo Sminkey
 I hate to say this to you but the only problems I seem to have are 
 with your cart timing out constantly, I get those all the time 5, 10, 
 15, 20 times a day and thats kind of the same thing isnt it? But im 
 not complaining about your code and setup, I just take it how it is.

Sorry for the late reply on this, I only check this list over the web interface 
which has been down. But didn't want to let this go without a response. If you 
are getting that many timeouts a day, you have something else going on, because 
that is certainly not typical for my software. Generally when I see this it's 
due to someone trying to run on Access with too much traffic...or someone else 
is tying up a shared DB connection regularly and causing the software to 
timeout getting connections. There's nothing inherent in the software that will 
cause timeouts but like most really complex ecommerce applications, it's pretty 
DB intensive and that's always more noticeable in a shared environment. My 
customers that run on dedicated servers simply don't have the same problems. 
What is interesting to me though is that code base really hasn't changed in the 
last 3 years...but I really didn't see this problem much at all until the last 
year or so. I'm not sure if that's something in CF7 that causes it to not work 
as well for shared servers, or if web hosts are just loading more sites and it 
just can't take the load. Or maybe something else altogether about that 
environment. And yes, I've got a lot of changes to improve performance of the 
application coming...but they really would have minimal, if any effect on such 
problems. They make the pages load a lot faster...but if ColdFusion can't get a 
DB connection, there's not much I can do about that (other than handle the 
resulting error). There's only so much I can do software-wise, short of 
dropping the vast majority of features and giving people a bare-bones 
application that does very little.   

--- Mary Jo




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Re: Hostmysite down...

2007-04-09 Thread Mary Jo Sminkey
 you gotta remember cfm wasnt made to work as a shared server.

Maybe not originally, but again, that's no excuse for it still not working 
properly as a shared server. It will have a hard time being successful long 
term if it is not. 


 and i wouldnt blame hms, blame some bad code from someone on the 
 server (aka will).

Again...that's just an easy excuse. First, it shouldn't be so easy for someone 
to bring down the whole server. Second, if someone is routinely doing so, then 
HMS should track them down. Most people running sites don't *want* to bring the 
server down...but they are often not able to make that determination themselves 
that their site is the problem. 


 bottom line is that if you are on a shared server you are at the mercy 
 of other peoples code that can bring the server down, HMS has gotten 
 pretty strict about bad code on the shared servers but still... If you 
 want better uptime then get your own vps at least. 

Look, I can accept that on a shared server, my site may once in awhile go down. 
I understand that. But when it's a daily thing...that's a problem, and one that 
should be addressed. It gives ColdFusion a bad name if it becomes typical to 
visit a CF site and get a jrun error instead. 


--- Mary Jo






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Re: Hostmysite down...

2007-04-09 Thread Dave l
Some of that i agree with, like it should be better suited for shared access. 
But then again I have a crap load of sites running on my vps and there is no 
problems.

I hate to say this to you but the only problems I seem to have are with your 
cart timing out constantly, I get those all the time 5, 10, 15, 20 times a day 
and thats kind of the same thing isnt it? But im not complaining about your 
code and setup, I just take it how it is.

They do try and track down those on shared servers that are causing problems, I 
have been asked countless times if I can fix the code on the cart that times 
out (when it was on shared server) and I have been asked to remove large 
cfdocument tasks and I know a few people there really well and I generally get 
the inside scope and its happening all the time.

as far as it giving cfm a bad name, well then.. I visit plenty of php and .net 
sites all day long that are constantly down and its no surprise  that they all 
are on shared servers.

People on here always have said that if you have problems with your hosting 
when you are doing it cheaply then go with your own server and I used to balk 
at that but now I understand what they mean.

It should and probably could run better than it does but it doesnt help you 
right now and if you go somewhere else you will end up with same problems. Its 
kinda like with the cart errors, I can live with them but it gets old and I 
have seen that its a common problem that you are addressing in the future but 
it doesnt help me now. And i am not knocking your cart cause its a great cart 
but its parallel to your argument here.

Personally, I was getting frustrated as well with the sites being down and I 
did something about it, while it was more $$, after putting a dozen or so 
client sites on it, it pays for itself and I pocket the rest, plus I get to 
host all my sites for free, no reason not to do it.



  you gotta remember cfm wasnt made to work as a shared server.
 
 Maybe not originally, but again, that's no excuse for it still not 
 working properly as a shared server. It will have a hard time being 
 successful long term if it is not. 
 
 
  and i wouldnt blame hms, blame some bad code from someone on the 
  server (aka will).
 
 Again...that's just an easy excuse. First, it shouldn't be so easy for 
 someone to bring down the whole server. Second, if someone is 
 routinely doing so, then HMS should track them down. Most people 
 running sites don't *want* to bring the server down...but they are 
 often not able to make that determination themselves that their site 
 is the problem. 
 
 
  bottom line is that if you are on a shared server you are at the 
 mercy 
  of other peoples code that can bring the server down, HMS has gotten 
 
  pretty strict about bad code on the shared servers but still... If 
 you 
  want better uptime then get your own vps at least. 
 
 Look, I can accept that on a shared server, my site may once in awhile 
 go down. I understand that. But when it's a daily thing...that's a 
 problem, and one that should be addressed. It gives ColdFusion a bad 
 name if it becomes typical to visit a CF site and get a jrun error 
 instead. 
 
 
 --- Mary Jo
 
 
 
 

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Re: Hostmysite down...

2007-04-08 Thread Mary Jo Sminkey
I suspect that shared hosting may not be a significant source of CF sales
revenue. In my experience, which doesn't involve shared hosting at all, CF 7
has been much more reliable than CF 6.

The fact that it may not be a significant source of income is a poor reason to 
ignore that segment. I'm sure a lot of developers would not pick up ColdFusion 
at all were there not some good shared hosting options. If we lose those 
because CF can't play nicely in a shared environment, there may be an even 
greater shortage of developers than there already is. 

--- Mary Jo

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Re: Hostmysite down...

2007-04-08 Thread Dave l
you gotta remember cfm wasnt made to work as a shared server.

and i wouldnt blame hms, blame some bad code from someone on the server (aka 
will).

and Will, what about my code? I got my own vps servers there and my sites are 
never down, which is remarkable considering that they are on winblows 


bottom line is that if you are on a shared server you are at the mercy of other 
peoples code that can bring the server down, HMS has gotten pretty strict about 
bad code on the shared servers but still... If you want better uptime then get 
your own vps at least. PPl complain that they are $$ but if you have enough 
clients (in other worlds this wouldnt benefit will and his 2 clients) then it 
becomes even cheaper.

As far as ct goes, they wouldnt even make my long list of possible hosts.

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RE: Hostmysite down...

2007-04-07 Thread Dave Watts
 I'm not sure we shouldn't point fingers at Adobe
 ColdFusion will hardly gain any market ground if 
 hosts are overwhelmed with complaints from their users on 
 shared hosting that their sites are constantly going down. 
 Are such problems as typical on PHP and ASP sites running on 
 shared hosting?? My own personal experience as well has been 
 that this is happening far more often on CF7 than it did with 
 CFMX 6. Not sure if that is just coincidence...but it 
 certainly seems like they should be working to *decrease* 
 such problems with each release. I'm hoping Scorpio will 
 bring some improvement in this area.

I suspect that shared hosting may not be a significant source of CF sales
revenue. In my experience, which doesn't involve shared hosting at all, CF 7
has been much more reliable than CF 6.

Dave Watts, CTO, Fig Leaf Software
http://www.figleaf.com/

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Re: Hostmysite down...

2007-04-07 Thread Will Tomlinson
no more problems with other people's rubbish code.


James, don't talk about dave's code like that! :)


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Hostmysite down...

2007-04-06 Thread Scott Stewart
Server Error


The server encountered an internal error and was unable to complete your
request. 

Could not connect to JRun Server.

 

 

 

 





Scott Stewart
ColdFusion Developer 

HYPERLINK
http://maps.yahoo.com/py/maps.py?Pyt=Tmapaddr=7241+Jillspring+Ctcsz=Sprin
gfield%2C+VA.+22152country=us \n7241 Jillspring Ct
Springfield, VA. 22152 


HYPERLINK mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]
HYPERLINK http://www.sstwebworks.com; \nhttp://www.sstwebworks.com 


tel: 
mobile: 

HYPERLINK
http://www.plaxo.com/click_to_call?src=jj_signatureTo=703-912-3076Email=s
[EMAIL PROTECTED] \n703-912-3076 
HYPERLINK
http://www.plaxo.com/click_to_call?src=jj_signatureTo=703-220-2835Email=s
[EMAIL PROTECTED] \n703-220-2835 

 



HYPERLINK
https://www.plaxo.com/add_me?u=25770055805src=client_sig_212_1_card_joini
nvite=1 \nAlways have my latest info

HYPERLINK http://www.plaxo.com/signature?src=client_sig_212_1_card_sig;
\nWant a signature like this?

 


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3:33 PM
 
  


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Re: Hostmysite down...

2007-04-06 Thread Jim Wright
Scott Stewart wrote:
 Server Error
 
 
 The server encountered an internal error and was unable to complete your
 request. 
 
 Could not connect to JRun Server.
 

Probably just the server you are on...I just checked a few of my 
clients, and they are still up.  They generally are monitoring pretty 
closely, and get CF services restarted quickly.

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RE: Hostmysite down...

2007-04-06 Thread Scott Stewart
It's back up, this is an issue that I really wish Adobe would do something
about.

-Original Message-
From: Jim Wright [mailto:[EMAIL PROTECTED] 
Sent: Friday, April 06, 2007 11:32 AM
To: CF-Talk
Subject: Re: Hostmysite down...

Scott Stewart wrote:
 Server Error
 
 
 The server encountered an internal error and was unable to complete your
 request. 
 
 Could not connect to JRun Server.
 

Probably just the server you are on...I just checked a few of my 
clients, and they are still up.  They generally are monitoring pretty 
closely, and get CF services restarted quickly.



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RE: Hostmysite down...

2007-04-06 Thread Bader, Terrence C CTR MARMC, 231
Is it a shared plan on shared server?  If it is like one of mine that was
getting that, it could be anyone on the server that has code causing the
problem.  2 weeks ago a client site was getting that constantly, that
weekend when they normally don't do any site changes, they helped me
transplant the site over to a new server and not a problem since (good news
cause I was not 100% sure that it wasn't my site causing it with a ton of
new features added just that week). 

So it might not be a adobe thing, maybe ask for your site to be moved to
another server if they cant resolve the problem.

~Terry

-Original Message-
From: Scott Stewart [mailto:[EMAIL PROTECTED] 
Sent: Friday, April 06, 2007 10:35
To: CF-Talk
Subject: RE: Hostmysite down...

It's back up, this is an issue that I really wish Adobe would do something
about.

-Original Message-
From: Jim Wright [mailto:[EMAIL PROTECTED]
Sent: Friday, April 06, 2007 11:32 AM
To: CF-Talk
Subject: Re: Hostmysite down...

Scott Stewart wrote:
 Server Error
 
 
 The server encountered an internal error and was unable to complete 
 your request.
 
 Could not connect to JRun Server.
 

Probably just the server you are on...I just checked a few of my clients,
and they are still up.  They generally are monitoring pretty closely, and
get CF services restarted quickly.





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Re: Hostmysite down...

2007-04-06 Thread Mary Jo Sminkey
Probably just the server you are on...I just checked a few of my 
clients, and they are still up.  They generally are monitoring pretty 
closely, and get CF services restarted quickly.

They do seem to be having a lot more problems recently though. The Jrun errors 
are happening pretty regularly now and this week I've been getting errors about 
not enough storage to start a new thread. When I email tech support, they just 
look at my site and say, it's working now. No kidding! That doesn't mean it's 
not still having problems intermittently. It's frustrating because they used to 
be such a reliable host, but I've been hearing similar complaints from a lot of 
my customers as well.

--- Mary Jo




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RE: Hostmysite down...

2007-04-06 Thread Bader, Terrence C CTR MARMC, 231
oh, I use Crystaltech for all my hosting...  just throwing a plug in for
them...

-Original Message-
From: Bader, Terrence C CTR MARMC, 231 [mailto:[EMAIL PROTECTED] 
Sent: Friday, April 06, 2007 10:41
To: CF-Talk
Subject: RE: Hostmysite down...

Is it a shared plan on shared server?  If it is like one of mine that was
getting that, it could be anyone on the server that has code causing the
problem.  2 weeks ago a client site was getting that constantly, that
weekend when they normally don't do any site changes, they helped me
transplant the site over to a new server and not a problem since (good news
cause I was not 100% sure that it wasn't my site causing it with a ton of
new features added just that week). 

So it might not be a adobe thing, maybe ask for your site to be moved to
another server if they cant resolve the problem.

~Terry

-Original Message-
From: Scott Stewart [mailto:[EMAIL PROTECTED]
Sent: Friday, April 06, 2007 10:35
To: CF-Talk
Subject: RE: Hostmysite down...

It's back up, this is an issue that I really wish Adobe would do something
about.

-Original Message-
From: Jim Wright [mailto:[EMAIL PROTECTED]
Sent: Friday, April 06, 2007 11:32 AM
To: CF-Talk
Subject: Re: Hostmysite down...

Scott Stewart wrote:
 Server Error
 
 
 The server encountered an internal error and was unable to complete 
 your request.
 
 Could not connect to JRun Server.
 

Probably just the server you are on...I just checked a few of my clients,
and they are still up.  They generally are monitoring pretty closely, and
get CF services restarted quickly.





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Re: Hostmysite down...

2007-04-06 Thread Will Tomlinson
When I email tech support, they just look at my site and say, it's working 
 now. No kidding! That doesn't mean it's not still having problems 
 intermittently. It's frustrating because they used to be such a 
 reliable host, but I've been hearing similar complaints from a lot of 
 my customers as well.
 

I get the same exact thing at CT. They pretend things are ok and don't 
understand what your problem is. The other day I contacted support about 
missing JS files causing my cfform validation to fail. They email me back, I 
checked and the files are on your server.

I go back and check, and it's working all of a sudden. lol! 

Will 

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Re: Hostmysite down...

2007-04-06 Thread Mary Jo Sminkey
oh, I use Crystaltech for all my hosting...  just throwing a plug in for
them...

I personally had WAY more problems at CT than with HMS. It does seem though 
that the more popular a shared host gets, and as they try to get more 
competitive on prices and put more sites on their servers, these problems start 
arising. It's just too easy to say someone else on the server is causing a 
problem, and not really deal with the underlying issue. I'm not sure we 
shouldn't point fingers at AdobeColdFusion will hardly gain any market 
ground if hosts are overwhelmed with complaints from their users on shared 
hosting that their sites are constantly going down. Are such problems as 
typical on PHP and ASP sites running on shared hosting?? My own personal 
experience as well has been that this is happening far more often on CF7 than 
it did with CFMX 6. Not sure if that is just coincidence...but it certainly 
seems like they should be working to *decrease* such problems with each 
release. I'm hoping Scorpio will bring some improvement in this area. 

--- Mary Jo



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RE: Hostmysite down...

2007-04-06 Thread Russ
The real problem is that CF runs on JRUN, which runs on top of Java and
doesn't manage memory properly.  If JRUN runs out of RAM it just stalls the
whole instance and it needs to be rebooted.  This is something that
apparently BlueDragon .NET has an advantage over CF in.  

I wonder if HMS has FusionReactor installed?  I think it can really help
with these type of issues. 

Russ

 -Original Message-
 From: Mary Jo Sminkey [mailto:[EMAIL PROTECTED]
 Sent: Friday, April 06, 2007 11:49 AM
 To: CF-Talk
 Subject: Re: Hostmysite down...
 
 oh, I use Crystaltech for all my hosting...  just throwing a plug in for
 them...
 
 I personally had WAY more problems at CT than with HMS. It does seem
 though that the more popular a shared host gets, and as they try to get
 more competitive on prices and put more sites on their servers, these
 problems start arising. It's just too easy to say someone else on the
 server is causing a problem, and not really deal with the underlying
 issue. I'm not sure we shouldn't point fingers at AdobeColdFusion will
 hardly gain any market ground if hosts are overwhelmed with complaints
 from their users on shared hosting that their sites are constantly going
 down. Are such problems as typical on PHP and ASP sites running on shared
 hosting?? My own personal experience as well has been that this is
 happening far more often on CF7 than it did with CFMX 6. Not sure if that
 is just coincidence...but it certainly seems like they should be working
 to *decrease* such problems with each release. I'm hoping Scorpio will
 bring some improvement in this area.
 
 --- Mary Jo
 
 
 
 

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Re: Hostmysite down...

2007-04-06 Thread Mary Jo Sminkey
 I get the same exact thing at CT. They pretend things are ok and don't 
 understand what your problem is. The other day I contacted support 
 about missing JS files causing my cfform validation to fail. They 
 email me back, I checked and the files are on your server.

To throw it back another direction...recently as I've been working on finishing 
up the next major release of my software, I asked my email list of customers if 
I could drop support for Access. Maybe in the days when my software was pretty 
simplistic and servers were not getting constant timeout errors it might have 
been okay, but there's simply no way they should be running a live site on 
Access at this point...and certainly not with my upcoming release which is even 
more DB-intensive. And darned if I didn't have people still clamoring for 
Access support! And not just for development either (which I can understand 
somewhat). I had one guy that said he specifically selected my product because 
it can use Access and he prefers that for small sites. Sigh. So it's hard for 
me to put all the blame on the host, since I know for sure people are running 
sites on Access just because they don't want to bother learning MySQL...and now 
we even have SQL Server Express as a nice low-cost option! Meanwhile...my 
approach is to simply not provide Access update scripts (since it can't run a 
batch of SQL commands anyway). That way at least I can ensure that anyone that 
wants to upgrade will have to migrate over to a real database, but they can 
still use Access for development work. 

--- Mary Jo




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Re: Hostmysite down...

2007-04-06 Thread Jim Wright
Russ wrote:
 I wonder if HMS has FusionReactor installed?  I think it can really help
 with these type of issues. 
 

I believe they started using SeeFusion about 3 or 4 months ago.  Since 
then, the services have seemed to restart faster when there is a 
problem, but I'm not sure the number of crashes has decreased overall. 
It could be that things have improved per number of sites, but they are 
cramming more sites on a server.

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Re: Hostmysite down...

2007-04-06 Thread James Holmes
FusionReactor would have been a better choice - this allows the server
to queue requests that would chew up the remaining memory, until more
becomes available (i.e. after the next garbage collection for example)
and this prevents the crash.

Anyway, now is the time to look at a VPS with someone like Viviotech;
no more problems with other people's rubbish code.

On 4/7/07, Jim Wright [EMAIL PROTECTED] wrote:
 Russ wrote:
  I wonder if HMS has FusionReactor installed?  I think it can really help
  with these type of issues.
 

 I believe they started using SeeFusion about 3 or 4 months ago.  Since
 then, the services have seemed to restart faster when there is a
 problem, but I'm not sure the number of crashes has decreased overall.
 It could be that things have improved per number of sites, but they are
 cramming more sites on a server.

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