RE: Help Desk / Trouble Ticket recommendation?
+ 1 for Jira - you should really take a look at it - tons of plugins and extensions, export to excel, RSS feeds, create issues via emails, graphing, plugins, gantt chart plugins, MS project integration ...I could go on :) > -Original Message- > From: Andrew Scott [mailto:[EMAIL PROTECTED] > Sent: 19 March 2007 12:41 > To: CF-Talk > Subject: Re: Help Desk / Trouble Ticket recommendation? > > I second Jira, we use it too and with the Jira eclipse plugin or with myra > it rocks in eclipse. > > > > On 3/17/07, Richard Kroll <[EMAIL PROTECTED]> wrote: > > > > I highly recommend Jira (www.atlassian.com) Its Java based and once you > > purchase the application, you have access to the source. It is > > configurable to a degree that I've never seen in any other app. Has SVN > > integration, an active community of plug-in developers, web service > > availability, can run on tomcat, I could go on for days (I'm a BIG > > fan!). > > > > My 2 cents... > > > > Rich Kroll > > > > > -Original Message- > > > From: Andrew Peterson [mailto:[EMAIL PROTECTED] > > > Sent: Friday, March 16, 2007 5:00 PM > > > To: CF-Talk > > > Subject: Help Desk / Trouble Ticket recommendation? > > > > > > Can someone recommend a good help desk/trouble ticket system? The > > ideal > > > application would be cf based and open source. Thanks. > > > > > > > > > > > > ~ > ~| Create robust enterprise, web RIAs. Upgrade & integrate Adobe Coldfusion MX7 with Flex 2 http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJP Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:273151 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
RE: Help Desk / Trouble Ticket recommendation?
The Hosting Company I use, they use http://www.smartertools.com/Products/SmarterTicket/Overview.aspx And from what I have seen its cheap and very good, also if an email is sent that is turned in to a ticket automatically -Original Message- From: Cedric Villat [mailto:[EMAIL PROTECTED] Sent: 20 March 2007 00:03 To: CF-Talk Subject: Re: Help Desk / Trouble Ticket recommendation? Rob, Looks like something hit our server Saturday or so, and caused it to become very slow. Anyway, we are working on it and hopefully it'll be back up later today or tomorrow. You can email me off-list if you want another link to the demo which you can try. Cedric >The www.cornfeed.com seems to have been down for the past 3 or 4 days. > >I'm also in the market for a ticket system and would be keen to take a look >around this, I did look into building a custom system a while back but it's >quite a hefty project for what will essentially be a low traffic section of >my application. > >Rob > >-Original Message- >From: Doug Bezona [mailto:[EMAIL PROTECTED] >Sent: 19 March 2007 12:32 >To: CF-Talk >Subject: Re: Help Desk / Trouble Ticket recommendation? > >I'll second this as one worth looking at. I used CFTicket in a previous job, >and liked it a great deal. I had to do some fairly extensive modifications >(primarily adding Oracle support, and also some other business-specific >features). > >I found the code to be well organized and easy to work with, which is rather >important if you actually intend to make modifications. > >Also Andrew, I think that CFTicket would work well for you based on your >privacy requirements. At it's core it's e-mail driven - each "queue" in the >system has a corresponding POP mail box. All e-mail correspondence is >between the requester and the system, and you can set fairly granular >permissions for each queue, so if it's a sensitive issue, you could put the >ticket into a restricted queue to limit who can see the requesters personal >info, and none of the people managing tickets ever has to have their >personal info involved (since the messages come from the queue address, not >an employee address). > > > > >On 3/17/07, Cedric Villat <[EMAIL PROTECTED]> wrote: ~| Create robust enterprise, web RIAs. Upgrade & integrate Adobe Coldfusion MX7 with Flex 2 http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJP Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:273068 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Help Desk / Trouble Ticket recommendation?
Rob, Looks like something hit our server Saturday or so, and caused it to become very slow. Anyway, we are working on it and hopefully it'll be back up later today or tomorrow. You can email me off-list if you want another link to the demo which you can try. Cedric >The www.cornfeed.com seems to have been down for the past 3 or 4 days. > >I'm also in the market for a ticket system and would be keen to take a look >around this, I did look into building a custom system a while back but it's >quite a hefty project for what will essentially be a low traffic section of >my application. > >Rob > >-Original Message- >From: Doug Bezona [mailto:[EMAIL PROTECTED] >Sent: 19 March 2007 12:32 >To: CF-Talk >Subject: Re: Help Desk / Trouble Ticket recommendation? > >I'll second this as one worth looking at. I used CFTicket in a previous job, >and liked it a great deal. I had to do some fairly extensive modifications >(primarily adding Oracle support, and also some other business-specific >features). > >I found the code to be well organized and easy to work with, which is rather >important if you actually intend to make modifications. > >Also Andrew, I think that CFTicket would work well for you based on your >privacy requirements. At it's core it's e-mail driven - each "queue" in the >system has a corresponding POP mail box. All e-mail correspondence is >between the requester and the system, and you can set fairly granular >permissions for each queue, so if it's a sensitive issue, you could put the >ticket into a restricted queue to limit who can see the requesters personal >info, and none of the people managing tickets ever has to have their >personal info involved (since the messages come from the queue address, not >an employee address). > > > > >On 3/17/07, Cedric Villat <[EMAIL PROTECTED]> wrote: ~| ColdFusion MX7 by Adobe® Dyncamically transform webcontent into Adobe PDF with new ColdFusion MX7. Free Trial. http://www.adobe.com/products/coldfusion?sdid=RVJV Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:273048 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
RE: Help Desk / Trouble Ticket recommendation?
The www.cornfeed.com seems to have been down for the past 3 or 4 days. I'm also in the market for a ticket system and would be keen to take a look around this, I did look into building a custom system a while back but it's quite a hefty project for what will essentially be a low traffic section of my application. Rob -Original Message- From: Doug Bezona [mailto:[EMAIL PROTECTED] Sent: 19 March 2007 12:32 To: CF-Talk Subject: Re: Help Desk / Trouble Ticket recommendation? I'll second this as one worth looking at. I used CFTicket in a previous job, and liked it a great deal. I had to do some fairly extensive modifications (primarily adding Oracle support, and also some other business-specific features). I found the code to be well organized and easy to work with, which is rather important if you actually intend to make modifications. Also Andrew, I think that CFTicket would work well for you based on your privacy requirements. At it's core it's e-mail driven - each "queue" in the system has a corresponding POP mail box. All e-mail correspondence is between the requester and the system, and you can set fairly granular permissions for each queue, so if it's a sensitive issue, you could put the ticket into a restricted queue to limit who can see the requesters personal info, and none of the people managing tickets ever has to have their personal info involved (since the messages come from the queue address, not an employee address). On 3/17/07, Cedric Villat <[EMAIL PROTECTED]> wrote: > > Andrew, > > > We make CFTicket, which is written in ColdFusion and is open source (not > free, but affordable). You can see it at www.cornfeed.com. It sounds like > it does what you want, but you can check it out as there is an online demo > you can play with. > > > > ~| Deploy Web Applications Quickly across the enterprise with ColdFusion MX7 & Flex 2 Free Trial http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJU Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272973 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Help Desk / Trouble Ticket recommendation?
I second Jira, we use it too and with the Jira eclipse plugin or with myra it rocks in eclipse. On 3/17/07, Richard Kroll <[EMAIL PROTECTED]> wrote: > > I highly recommend Jira (www.atlassian.com) Its Java based and once you > purchase the application, you have access to the source. It is > configurable to a degree that I've never seen in any other app. Has SVN > integration, an active community of plug-in developers, web service > availability, can run on tomcat, I could go on for days (I'm a BIG > fan!). > > My 2 cents... > > Rich Kroll > > > -Original Message- > > From: Andrew Peterson [mailto:[EMAIL PROTECTED] > > Sent: Friday, March 16, 2007 5:00 PM > > To: CF-Talk > > Subject: Help Desk / Trouble Ticket recommendation? > > > > Can someone recommend a good help desk/trouble ticket system? The > ideal > > application would be cf based and open source. Thanks. > > > > > > ~| Macromedia ColdFusion MX7 Upgrade to MX7 & experience time-saving features, more productivity. http://www.adobe.com/products/coldfusion?sdid=RVJW Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272972 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Help Desk / Trouble Ticket recommendation?
I'll second this as one worth looking at. I used CFTicket in a previous job, and liked it a great deal. I had to do some fairly extensive modifications (primarily adding Oracle support, and also some other business-specific features). I found the code to be well organized and easy to work with, which is rather important if you actually intend to make modifications. Also Andrew, I think that CFTicket would work well for you based on your privacy requirements. At it's core it's e-mail driven - each "queue" in the system has a corresponding POP mail box. All e-mail correspondence is between the requester and the system, and you can set fairly granular permissions for each queue, so if it's a sensitive issue, you could put the ticket into a restricted queue to limit who can see the requesters personal info, and none of the people managing tickets ever has to have their personal info involved (since the messages come from the queue address, not an employee address). On 3/17/07, Cedric Villat <[EMAIL PROTECTED]> wrote: > > Andrew, > > > We make CFTicket, which is written in ColdFusion and is open source (not > free, but affordable). You can see it at www.cornfeed.com. It sounds like > it does what you want, but you can check it out as there is an online demo > you can play with. > > > > ~| Create Web Applications With ColdFusion MX7 & Flex 2. Build powerful, scalable RIAs. Free Trial http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJS Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272970 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
RE: Help Desk / Trouble Ticket recommendation?
> Hmm... looks like it's $129 per user, so not really open > source. Does it have svn integration? It's not open-source at all. That has nothing directly to do with price, however. Some commercial products are open-source, and some freeware is closed-source. FogBugz does integrate nicely with SVN. Dave Watts, CTO, Fig Leaf Software http://www.figleaf.com/ Fig Leaf Software provides the highest caliber vendor-authorized instruction at our training centers in Washington DC, Atlanta, Chicago, Baltimore, Northern Virginia, or on-site at your location. Visit http://training.figleaf.com/ for more information! This email has been processed by SmoothZap - www.smoothwall.net ~| Create robust enterprise, web RIAs. Upgrade & integrate Adobe Coldfusion MX7 with Flex 2 http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJP Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272916 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Help Desk / Trouble Ticket recommendation?
Andrew Peterson wrote: > Can someone recommend a good help desk/trouble ticket system? The ideal > application would be cf based and open source. Thanks. > While not CF based, I know quite a few people who swear by RT... http://bestpractical.com/rt ~| Deploy Web Applications Quickly across the enterprise with ColdFusion MX7 & Flex 2 Free Trial http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJU Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272914 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: Help Desk / Trouble Ticket recommendation?
SVN integration :-) "This e-mail is from Reed Exhibitions (Gateway House, 28 The Quadrant, Richmond, Surrey, TW9 1DN, United Kingdom), a division of Reed Business, Registered in England, Number 678540. It contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error please return it to the sender or call our switchboard on +44 (0) 20 89107910. The opinions expressed within this communication are not necessarily those expressed by Reed Exhibitions." Visit our website at http://www.reedexpo.com -Original Message- From: Raymond Camden To: CF-Talk Sent: Sat Mar 17 13:56:00 2007 Subject: Re: Help Desk / Trouble Ticket recommendation? LighthousePro is it (lighthousepro.riaforge.org). I just added support for being able to create issues via email. Outside of that - I'm always looking for more ideas for it. On 3/17/07, Andrew Peterson <[EMAIL PROTECTED]> wrote: > >Why would it have to be ColdFusion based? Do you want to extend it etc? Ray > >Camden has one, I can't remember the name though... Lighthouse I think. > > Yeah, Ray's Lighthouse Pro is great, but when I looked at it last (>1 year ago) it didn't have what we needed unless I missed it. We need to track email back and forth from customers, and I need to be able to protect the identity of some of those responding. I work in the part of the government that sometimes has to deal with check withholdings, child support, etc. And sometimes people wanna make it personal :-(. Right now our solution is to have the webmaster (i.e. ME) forward the message on on their behalf, so *my* info is exposed! What is up with that? :-) Uh, don't blame the messenger? And so I want it cf based and open source so I can learn from the code and possibly modify it. > > ~| Create robust enterprise, web RIAs. Upgrade & integrate Adobe Coldfusion MX7 with Flex 2 http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJP Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272911 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Help Desk / Trouble Ticket recommendation?
Andrew, We make CFTicket, which is written in ColdFusion and is open source (not free, but affordable). You can see it at www.cornfeed.com. It sounds like it does what you want, but you can check it out as there is an online demo you can play with. Cedric > >Why would it have to be ColdFusion based? Do you want to extend it > etc? Ray > >Camden has one, I can't remember the name though... Lighthouse I > think. > > Yeah, Ray's Lighthouse Pro is great, but when I looked at it last (>1 > year ago) it didn't have what we needed unless I missed it. We need to > track email back and forth from customers, and I need to be able to > protect the identity of some of those responding. I work in the part > of the government that sometimes has to deal with check withholdings, > child support, etc. And sometimes people wanna make it personal :-(. > Right now our solution is to have the webmaster (i.e. ME) forward the > message on on their behalf, so *my* info is exposed! What is up with > that? :-) Uh, don't blame the messenger? And so I want it cf based and > open source so I can learn from the code and possibly modify it. ~| ColdFusion MX7 by Adobe® Dyncamically transform webcontent into Adobe PDF with new ColdFusion MX7. Free Trial. http://www.adobe.com/products/coldfusion?sdid=RVJV Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272908 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: Help Desk / Trouble Ticket recommendation?
LighthousePro is it (lighthousepro.riaforge.org). I just added support for being able to create issues via email. Outside of that - I'm always looking for more ideas for it. On 3/17/07, Andrew Peterson <[EMAIL PROTECTED]> wrote: > >Why would it have to be ColdFusion based? Do you want to extend it etc? Ray > >Camden has one, I can't remember the name though... Lighthouse I think. > > Yeah, Ray's Lighthouse Pro is great, but when I looked at it last (>1 year > ago) it didn't have what we needed unless I missed it. We need to track email > back and forth from customers, and I need to be able to protect the identity > of some of those responding. I work in the part of the government that > sometimes has to deal with check withholdings, child support, etc. And > sometimes people wanna make it personal :-(. Right now our solution is to > have the webmaster (i.e. ME) forward the message on on their behalf, so *my* > info is exposed! What is up with that? :-) Uh, don't blame the messenger? And > so I want it cf based and open source so I can learn from the code and > possibly modify it. > > ~| Upgrade to Adobe ColdFusion MX7 The most significant release in over 10 years. Upgrade & see new features. http://www.adobe.com/products/coldfusion?sdid=RVJR Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272906 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Help Desk / Trouble Ticket recommendation?
>Why would it have to be ColdFusion based? Do you want to extend it etc? Ray >Camden has one, I can't remember the name though... Lighthouse I think. Yeah, Ray's Lighthouse Pro is great, but when I looked at it last (>1 year ago) it didn't have what we needed unless I missed it. We need to track email back and forth from customers, and I need to be able to protect the identity of some of those responding. I work in the part of the government that sometimes has to deal with check withholdings, child support, etc. And sometimes people wanna make it personal :-(. Right now our solution is to have the webmaster (i.e. ME) forward the message on on their behalf, so *my* info is exposed! What is up with that? :-) Uh, don't blame the messenger? And so I want it cf based and open source so I can learn from the code and possibly modify it. ~| Upgrade to Adobe ColdFusion MX7 Experience Flex 2 & MX7 integration & create powerful cross-platform RIAs http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJQ Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272905 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: Help Desk / Trouble Ticket recommendation?
No, but the best stuff is rarely free :-) and yep, tight SVN integration. "This e-mail is from Reed Exhibitions (Gateway House, 28 The Quadrant, Richmond, Surrey, TW9 1DN, United Kingdom), a division of Reed Business, Registered in England, Number 678540. It contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error please return it to the sender or call our switchboard on +44 (0) 20 89107910. The opinions expressed within this communication are not necessarily those expressed by Reed Exhibitions." Visit our website at http://www.reedexpo.com -Original Message- From: Russ To: CF-Talk Sent: Sat Mar 17 02:35:37 2007 Subject: RE: Help Desk / Trouble Ticket recommendation? Hmm... looks like it's $129 per user, so not really open source. Does it have svn integration? Russ > -Original Message- > From: Robertson-Ravo, Neil (RX) [mailto:Neil.Robertson- > [EMAIL PROTECTED] > Sent: Friday, March 16, 2007 5:44 PM > To: CF-Talk > Subject: Re: Help Desk / Trouble Ticket recommendation? > > I dunno, I have used Trac and I find FogBugz beats it IMO. > > > > > "This e-mail is from Reed Exhibitions (Gateway House, 28 The Quadrant, > Richmond, Surrey, TW9 1DN, United Kingdom), a division of Reed Business, > Registered in England, Number 678540. It contains information which is > confidential and may also be privileged. It is for the exclusive use of > the > intended recipient(s). If you are not the intended recipient(s) please > note > that any form of distribution, copying or use of this communication or the > information in it is strictly prohibited and may be unlawful. If you have > received this communication in error please return it to the sender or > call > our switchboard on +44 (0) 20 89107910. The opinions expressed within > this > communication are not necessarily those expressed by Reed Exhibitions." > Visit our website at http://www.reedexpo.com > > -Original Message----- > From: Andy Allan > To: CF-Talk > Sent: Fri Mar 16 21:29:29 2007 > Subject: Re: Help Desk / Trouble Ticket recommendation? > > Trac is the dogs dangly bits you simply cannot beat it. > > On 16/03/07, Russ <[EMAIL PROTECTED]> wrote: > > If you want open-source, but not CF, you can try trac. We've > implemented > it > > in both for development and for trouble ticket situations and it works > great > > for both. > > > > Russ > > > > > -Original Message- > > > From: Andrew Peterson [mailto:[EMAIL PROTECTED] > > > Sent: Friday, March 16, 2007 5:00 PM > > > To: CF-Talk > > > Subject: Help Desk / Trouble Ticket recommendation? > > > > > > Can someone recommend a good help desk/trouble ticket system? The > ideal > > > application would be cf based and open source. Thanks. > > > > > > > > > > > > > > ~| ColdFusion MX7 and Flex 2 Build sales & marketing dashboard RIAâs for your business. Upgrade now http://www.adobe.com/products/coldfusion/flex2?sdid=RVJT Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272904 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
RE: Help Desk / Trouble Ticket recommendation?
I highly recommend Jira (www.atlassian.com) Its Java based and once you purchase the application, you have access to the source. It is configurable to a degree that I've never seen in any other app. Has SVN integration, an active community of plug-in developers, web service availability, can run on tomcat, I could go on for days (I'm a BIG fan!). My 2 cents... Rich Kroll > -Original Message- > From: Andrew Peterson [mailto:[EMAIL PROTECTED] > Sent: Friday, March 16, 2007 5:00 PM > To: CF-Talk > Subject: Help Desk / Trouble Ticket recommendation? > > Can someone recommend a good help desk/trouble ticket system? The ideal > application would be cf based and open source. Thanks. > > ~| Macromedia ColdFusion MX7 Upgrade to MX7 & experience time-saving features, more productivity. http://www.adobe.com/products/coldfusion?sdid=RVJW Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272901 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
RE: Help Desk / Trouble Ticket recommendation?
Hmm... looks like it's $129 per user, so not really open source. Does it have svn integration? Russ > -Original Message- > From: Robertson-Ravo, Neil (RX) [mailto:Neil.Robertson- > [EMAIL PROTECTED] > Sent: Friday, March 16, 2007 5:44 PM > To: CF-Talk > Subject: Re: Help Desk / Trouble Ticket recommendation? > > I dunno, I have used Trac and I find FogBugz beats it IMO. > > > > > "This e-mail is from Reed Exhibitions (Gateway House, 28 The Quadrant, > Richmond, Surrey, TW9 1DN, United Kingdom), a division of Reed Business, > Registered in England, Number 678540. It contains information which is > confidential and may also be privileged. It is for the exclusive use of > the > intended recipient(s). If you are not the intended recipient(s) please > note > that any form of distribution, copying or use of this communication or the > information in it is strictly prohibited and may be unlawful. If you have > received this communication in error please return it to the sender or > call > our switchboard on +44 (0) 20 89107910. The opinions expressed within > this > communication are not necessarily those expressed by Reed Exhibitions." > Visit our website at http://www.reedexpo.com > > -----Original Message- > From: Andy Allan > To: CF-Talk > Sent: Fri Mar 16 21:29:29 2007 > Subject: Re: Help Desk / Trouble Ticket recommendation? > > Trac is the dogs dangly bits you simply cannot beat it. > > On 16/03/07, Russ <[EMAIL PROTECTED]> wrote: > > If you want open-source, but not CF, you can try trac. We've > implemented > it > > in both for development and for trouble ticket situations and it works > great > > for both. > > > > Russ > > > > > -Original Message- > > > From: Andrew Peterson [mailto:[EMAIL PROTECTED] > > > Sent: Friday, March 16, 2007 5:00 PM > > > To: CF-Talk > > > Subject: Help Desk / Trouble Ticket recommendation? > > > > > > Can someone recommend a good help desk/trouble ticket system? The > ideal > > > application would be cf based and open source. Thanks. > > > > > > > > > > > > > > ~| Upgrade to Adobe ColdFusion MX7 Experience Flex 2 & MX7 integration & create powerful cross-platform RIAs http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJQ Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272899 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Help Desk / Trouble Ticket recommendation?
I dunno, I have used Trac and I find FogBugz beats it IMO. "This e-mail is from Reed Exhibitions (Gateway House, 28 The Quadrant, Richmond, Surrey, TW9 1DN, United Kingdom), a division of Reed Business, Registered in England, Number 678540. It contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error please return it to the sender or call our switchboard on +44 (0) 20 89107910. The opinions expressed within this communication are not necessarily those expressed by Reed Exhibitions." Visit our website at http://www.reedexpo.com -Original Message- From: Andy Allan To: CF-Talk Sent: Fri Mar 16 21:29:29 2007 Subject: Re: Help Desk / Trouble Ticket recommendation? Trac is the dogs dangly bits you simply cannot beat it. On 16/03/07, Russ <[EMAIL PROTECTED]> wrote: > If you want open-source, but not CF, you can try trac. We've implemented it > in both for development and for trouble ticket situations and it works great > for both. > > Russ > > > -Original Message- > > From: Andrew Peterson [mailto:[EMAIL PROTECTED] > > Sent: Friday, March 16, 2007 5:00 PM > > To: CF-Talk > > Subject: Help Desk / Trouble Ticket recommendation? > > > > Can someone recommend a good help desk/trouble ticket system? The ideal > > application would be cf based and open source. Thanks. > > > > > > ~| Upgrade to Adobe ColdFusion MX7 Experience Flex 2 & MX7 integration & create powerful cross-platform RIAs http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJQ Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272889 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
RE: Help Desk / Trouble Ticket recommendation?
> We use FogBugz. We do too, and it's nice and well-supported. Dave Watts, CTO, Fig Leaf Software http://www.figleaf.com/ Fig Leaf Software provides the highest caliber vendor-authorized instruction at our training centers in Washington DC, Atlanta, Chicago, Baltimore, Northern Virginia, or on-site at your location. Visit http://training.figleaf.com/ for more information! This email has been processed by SmoothZap - www.smoothwall.net ~| Macromedia ColdFusion MX7 Upgrade to MX7 & experience time-saving features, more productivity. http://www.adobe.com/products/coldfusion?sdid=RVJW Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272887 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Help Desk / Trouble Ticket recommendation?
Trac is the dogs dangly bits you simply cannot beat it. On 16/03/07, Russ <[EMAIL PROTECTED]> wrote: > If you want open-source, but not CF, you can try trac. We've implemented it > in both for development and for trouble ticket situations and it works great > for both. > > Russ > > > -Original Message- > > From: Andrew Peterson [mailto:[EMAIL PROTECTED] > > Sent: Friday, March 16, 2007 5:00 PM > > To: CF-Talk > > Subject: Help Desk / Trouble Ticket recommendation? > > > > Can someone recommend a good help desk/trouble ticket system? The ideal > > application would be cf based and open source. Thanks. > > > > > > ~| Upgrade to Adobe ColdFusion MX7 The most significant release in over 10 years. Upgrade & see new features. http://www.adobe.com/products/coldfusion?sdid=RVJR Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272886 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
RE: Help Desk / Trouble Ticket recommendation?
If you want open-source, but not CF, you can try trac. We've implemented it in both for development and for trouble ticket situations and it works great for both. Russ > -Original Message- > From: Andrew Peterson [mailto:[EMAIL PROTECTED] > Sent: Friday, March 16, 2007 5:00 PM > To: CF-Talk > Subject: Help Desk / Trouble Ticket recommendation? > > Can someone recommend a good help desk/trouble ticket system? The ideal > application would be cf based and open source. Thanks. > > ~| Upgrade to Adobe ColdFusion MX7 The most significant release in over 10 years. Upgrade & see new features. http://www.adobe.com/products/coldfusion?sdid=RVJR Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272885 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: Help Desk / Trouble Ticket recommendation?
Why would it have to be ColdFusion based? Do you want to extend it etc? Ray Camden has one, I can't remember the name though... Lighthouse I think. We use FogBugz. It ties sweetly into SVN and FinalBuilder etc. N "This e-mail is from Reed Exhibitions (Gateway House, 28 The Quadrant, Richmond, Surrey, TW9 1DN, United Kingdom), a division of Reed Business, Registered in England, Number 678540. It contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error please return it to the sender or call our switchboard on +44 (0) 20 89107910. The opinions expressed within this communication are not necessarily those expressed by Reed Exhibitions." Visit our website at http://www.reedexpo.com -Original Message- From: Andrew Peterson To: CF-Talk Sent: Fri Mar 16 20:59:32 2007 Subject: Help Desk / Trouble Ticket recommendation? Can someone recommend a good help desk/trouble ticket system? The ideal application would be cf based and open source. Thanks. ~| ColdFusion MX7 and Flex 2 Build sales & marketing dashboard RIAâs for your business. Upgrade now http://www.adobe.com/products/coldfusion/flex2?sdid=RVJT Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272884 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
