Console port on 6509 [7:65293]

2003-03-13 Thread Donohue, Steve
Good Morning,

I was hoping someone could help me out.  I have a single SUP module in my
6509 test chassis.  When I power up the chassis with my terminal emulator
connected to the console port I can see the image decompressing, and receive
the message that the module is being tested, with successful results.  I
then see my MOTD banner and a request for a password.  I also receive
message that both the SUP blade and the MSFC blade are on line.

Herein lies the problem; the port will not accept any input from my
keyboard.  I have moved the console connection to another SUP module in
another chassis and it works like it should.  I have altered the baud rate
on my terminal, with no success.  I have switch cables for this console, as
well as changing the console port mode (via the button on the front of the
module) with no success.

Has anyone seen this issue before?  Can it be fixed or will I need to setup
an RMA with Cisco?

Thanks.

Steve




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RE: Console port on 6509 [7:65293]

2003-03-13 Thread Andrew Larkins
I had a similar issue here with a 6509 SUP 2.
My problem was fixed by using the button next to the console port. No idea
why I had to, but after pressing in in and then out again I could work fine.
Appart from that the only other thing was to reboot that chassis

You have done all of that, so I am confussed.

-Original Message-
From: Donohue, Steve [mailto:[EMAIL PROTECTED]
Sent: 13 March 2003 15:59
To: [EMAIL PROTECTED]
Subject: Console port on 6509 [7:65293]


Good Morning,

I was hoping someone could help me out.  I have a single SUP module in my
6509 test chassis.  When I power up the chassis with my terminal emulator
connected to the console port I can see the image decompressing, and receive
the message that the module is being tested, with successful results.  I
then see my MOTD banner and a request for a password.  I also receive
message that both the SUP blade and the MSFC blade are on line.

Herein lies the problem; the port will not accept any input from my
keyboard.  I have moved the console connection to another SUP module in
another chassis and it works like it should.  I have altered the baud rate
on my terminal, with no success.  I have switch cables for this console, as
well as changing the console port mode (via the button on the front of the
module) with no success.

Has anyone seen this issue before?  Can it be fixed or will I need to setup
an RMA with Cisco?

Thanks.

Steve




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Re: Console port on 6509 [7:65293]

2003-03-13 Thread MADMAN
I have not seen this problem with a 6509 but I have with routers and 
I RMAed the box.

  Dave

Donohue, Steve wrote:
> Good Morning,
> 
> I was hoping someone could help me out.  I have a single SUP module in my
> 6509 test chassis.  When I power up the chassis with my terminal emulator
> connected to the console port I can see the image decompressing, and
receive
> the message that the module is being tested, with successful results.  I
> then see my MOTD banner and a request for a password.  I also receive
> message that both the SUP blade and the MSFC blade are on line.
> 
> Herein lies the problem; the port will not accept any input from my
> keyboard.  I have moved the console connection to another SUP module in
> another chassis and it works like it should.  I have altered the baud rate
> on my terminal, with no success.  I have switch cables for this console, as
> well as changing the console port mode (via the button on the front of the
> module) with no success.
> 
> Has anyone seen this issue before?  Can it be fixed or will I need to setup
> an RMA with Cisco?
> 
> Thanks.
> 
> Steve
-- 
David Madland
CCIE# 2016
Sr. Network Engineer
Qwest Communications
612-664-3367

I would rather have a German division in front of me than a French one 
behind me."
--- General George S. Patton




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Re: Console port on 6509 [7:65293]

2003-03-13 Thread John Neiberger
Flow control is something you need to check.  You need to have flow control
disabled in the terminal software.  In certain situations, with hardware or
software flow control turned on you will be able to receive but not
transmit, or you can lock up the terminal session altogether.

Use 9600, 8 bits, No parity, 1 stop bit.  Or is it two stop bits?  Some
Cisco gear uses one and some use two, so you can look it up or just try both
settings.  Regardless, you'll want flow control turned off.

I see that you tried the same settings with another device and it worked,
but it's still something I would check just to be thorough.

John

>>> MADMAN 3/13/03 10:01:41 AM >>>
I have not seen this problem with a 6509 but I have with routers and 
I RMAed the box.

  Dave

Donohue, Steve wrote:
> Good Morning,
> 
> I was hoping someone could help me out.  I have a single SUP module in my
> 6509 test chassis.  When I power up the chassis with my terminal emulator
> connected to the console port I can see the image decompressing, and
receive
> the message that the module is being tested, with successful results.  I
> then see my MOTD banner and a request for a password.  I also receive
> message that both the SUP blade and the MSFC blade are on line.
> 
> Herein lies the problem; the port will not accept any input from my
> keyboard.  I have moved the console connection to another SUP module in
> another chassis and it works like it should.  I have altered the baud rate
> on my terminal, with no success.  I have switch cables for this console, as
> well as changing the console port mode (via the button on the front of the
> module) with no success.
> 
> Has anyone seen this issue before?  Can it be fixed or will I need to setup
> an RMA with Cisco?
> 
> Thanks.
> 
> Steve
-- 
David Madland
CCIE# 2016
Sr. Network Engineer
Qwest Communications
612-664-3367

I would rather have a German division in front of me than a French one 
behind me."
--- General George S. Patton




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Re: Console port on 6509 [7:65293]

2003-03-14 Thread MADMAN
I take that back!!  a couple of hours after sending this response I 
got a call from a customer that couldn't "talk" to his 6509.  He reset 
the switch and could see the output but couldn't talk to it still. 
Worked fine on adjacent switch, sending new sup1!!!

   Dave

MADMAN wrote:
> 
>   I have not seen this problem with a 6509 but I have with routers and I 
> RMAed the box.
> 
>  Dave
> 
> Donohue, Steve wrote:
> 
>> Good Morning,
>>
>> I was hoping someone could help me out.  I have a single SUP module in my
>> 6509 test chassis.  When I power up the chassis with my terminal emulator
>> connected to the console port I can see the image decompressing, and 
>> receive
>> the message that the module is being tested, with successful results.  I
>> then see my MOTD banner and a request for a password.  I also receive
>> message that both the SUP blade and the MSFC blade are on line.
>>
>> Herein lies the problem; the port will not accept any input from my
>> keyboard.  I have moved the console connection to another SUP module in
>> another chassis and it works like it should.  I have altered the baud 
>> rate
>> on my terminal, with no success.  I have switch cables for this 
>> console, as
>> well as changing the console port mode (via the button on the front of 
>> the
>> module) with no success.
>>
>> Has anyone seen this issue before?  Can it be fixed or will I need to 
>> setup
>> an RMA with Cisco?
>>
>> Thanks.
>>
>> Steve
-- 
David Madland
CCIE# 2016
Sr. Network Engineer
Qwest Communications
612-664-3367

I would rather have a German division in front of me than a French one 
behind me."
--- General George S. Patton




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Re: Console port on 6509 [7:65293]

2003-03-18 Thread MADMAN
I take that back!!  a couple of hours after sending this response I 
got a call from a customer that couldn't "talk" to his 6509.  He reset 
the switch and could see the output but couldn't talk to it still. 
Worked fine on adjacent switch, sending new sup1!!!

   Dave

MADMAN wrote:
> 
>   I have not seen this problem with a 6509 but I have with routers and I 
> RMAed the box.
> 
>  Dave
> 
> Donohue, Steve wrote:
> 
>> Good Morning,
>>
>> I was hoping someone could help me out.  I have a single SUP module in my
>> 6509 test chassis.  When I power up the chassis with my terminal emulator
>> connected to the console port I can see the image decompressing, and 
>> receive
>> the message that the module is being tested, with successful results.  I
>> then see my MOTD banner and a request for a password.  I also receive
>> message that both the SUP blade and the MSFC blade are on line.
>>
>> Herein lies the problem; the port will not accept any input from my
>> keyboard.  I have moved the console connection to another SUP module in
>> another chassis and it works like it should.  I have altered the baud 
>> rate
>> on my terminal, with no success.  I have switch cables for this 
>> console, as
>> well as changing the console port mode (via the button on the front of 
>> the
>> module) with no success.
>>
>> Has anyone seen this issue before?  Can it be fixed or will I need to 
>> setup
>> an RMA with Cisco?
>>
>> Thanks.
>>
>> Steve
-- 
David Madland
CCIE# 2016
Sr. Network Engineer
Qwest Communications
612-664-3367

I would rather have a German division in front of me than a French one 
behind me."
--- General George S. Patton




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