from:"Rocco Tocci"

[dev] Help, how display invalid service

2015-09-15 Thread Rocco Tocci

Hi guys, I would like your help to understand how and what to change in 
the code to allow the display (in gray) of the services invalid if they 
have children valid (eg. in NewPhoneTicket).
In OTRS 4.0 it is already so, but in the version that we use (3.0.10) 
service invalid does not appear in the list


many thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Module under Custom folder

2015-03-02 Thread Rocco Tocci


Good morning guys,
I modifid two modules, copying under the folder Customer, in particular
the modules are
/Custom/Kernel/System/Postmaster/New*Ticket.pm*/ and /*FollowUP.pm*/.
OTRS instead continues to use the original modules in the Kernel.
For other modules (es. Custom/Kernel/System/MailAccount/POP3.pm) I had
no problems, you have any idea?

Thank You
Rocco

OTRS 3.0.10
Linux 2.6 CentOS 5.9



---
Questa e-mail è stata controllata per individuare virus con Avast antivirus.
http://www.avast.com
___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Re: [dev] CMDB - authorization for Agents

2014-08-01 Thread Rocco Tocci

Thanks Michiel, as usual your responses are quick and decisive.
In some cases, the definition of new classes associated with an ad hoc
group can solve my functional requirement.
Michiel, I ask you if know a free package that allow ,in the customer
interface ticket, to link the CIs associated with the customer?

Something similar add-on CI-Assignment but free?

Thanks
Rocco

Il 28/07/2014 21.32, Michiel Beijen ha scritto:
Hi Rocci, this is not a standard feature. More multi-tenancy in OTRS
would be great though.
The only current framework possibility you'd have is to restrict
access based on CMDB classes.

--
Michiel

On Mon, Jul 28, 2014 at 2:10 PM, Rocco Tocci rocco.to...@tbsit.com
mailto:rocco.to...@tbsit.com wrote:

Good day to all,
Are you aware if there are any plugins or extensions, eventually
also for a fee, that allow to authorize the view of the CMDB for
Agents?
In this particular case I need to profile the agents according to
the Configuration Item associated with a Customer Company.
For example, Agent1 is enabled in RW only on CI associated with
the CustomerCompany1 and not on the CIs associated with other
CustomerCompany

Thanks
Rocco Tocci

---
Questa e-mail è priva di virus e malware perché è attiva la
protezione avast! Antivirus.
http://www.avast.com

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel. +39 0803855483

TBS IT -- Telematic Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. EUR 8.000.000,00 i.v.
una società di TBS Group SpA

Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that
this message is reserved only for the addressee. If you are not the addressee,
please delete it immediately and notify us. Thank you.
P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please,
consider the environment before printing this e-mail.

---
Questa e-mail è priva di virus e malware perché è attiva la protezione avast!
Antivirus.
http://www.avast.com
___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] CMDB - authorization for Agents

2014-07-28 Thread Rocco Tocci


Good day to all,
Are you aware if there are any plugins or extensions, eventually also 
for a fee, that allow to authorize the view of the CMDB for Agents?
In this particular case I need to profile the agents according to the 
Configuration Item associated with a Customer Company.
For example, Agent1 is enabled in RW only on CI associated with the 
CustomerCompany1 and not on the CIs associated with other CustomerCompany


Thanks
Rocco Tocci


---
Questa e-mail è priva di virus e malware perché è attiva la protezione avast! 
Antivirus.
http://www.avast.com

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] RPC Problem - Help

2014-02-27 Thread Rocco Tocci



Hi guys I need your help.
We implemented the integration between a system of TT (CA Service Desk
Manager) of a customer and our OTRS system.
Briefly, we have a Windows server that is running a process that reads
the Issues from CA Service Manager and inserts activating rpc.pl
on our server OTRS (3.0.10, centos 5.9, SOAP :: Lite 0.715).
Randomly a few times a SOAP client (windows) (written in perl) receive
the following error *Faild* /(API called)/ *Bad file descriptor* /at
ClientIvoke.pl line/ .
Re-running the same call after a few seconds and it works OK.
Has anyone had the same problem? Do you have any idea on how to fix or
work around the problem?

Thanks
Rocco Tocci


---
Questa e-mail è priva di virus e malware perché è attiva la protezione avast! 
Antivirus.
http://www.avast.com
___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Object Linked in CP

2013-11-19 Thread Rocco Tocci


Hi guys, good morning to all.
I need to make visible from the Customer Panel, in the ticket zoom, the 
list of objects connected with the ticket (like Agent zoom).
Has anyone implemented this feature or know if there are any package 
that you can use.

We use OTRS 3.0.11

thanks
Rocco

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari  Italy
Tel. +39 0803855483

TBS IT – Telematic  Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA
 
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that 
this message is reserved only for the addressee. If you are not the addressee, 
please delete it immediately and notify us. Thank you.
 P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, 
consider the environment before printing this e-mail.

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Search CI by change_time?

2013-10-11 Thread Rocco Tocci

Hi guys there is a configuration element in sysconfig to search a CI for 
change_time attribute ?


(OTRS 3.0.10)

Thanks
Roccco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] NOTIFICATION_TAG (Body first Article)

2013-09-20 Thread Rocco Tocci




Hi guys I need your help, I need to understand if there is a 
NOTIFICATION_TAG, which is able to retrieve the body of the first 
article created during the insertion of the ticket.

I need to send a notification to agents

Thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] ACL on Queue

2013-08-28 Thread Rocco Tocci

Hi guys I've added this ACL to limit the list of queues based on company 
: on Service e SLA works fine but on Queue not work

any suggestions?

$Self-{TicketAcl}-{'02-basic'} = {
Properties = {Frontend = { Action = ['AgentTicketPhone'], },
CustomerUser = { UserCustomerID = ['ITALIALOGISTICA_PT'] },
},
Possible = {
Ticket = {
Queue = ['TBS-OP::CS::FIELD SUD::ItaliaLogistica'],
# Service = [],
# SLA = ['Ripr.240min_L-D:H24'],
},
},
};

My OTRS is 3.0.10

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari  Italy
Tel. +39 0803855483

TBS IT – Telematic  Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA
 
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that 
this message is reserved only for the addressee. If you are not the addressee, 
please delete it immediately and notify us. Thank you.
 P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, 
consider the environment before printing this e-mail.

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Question on Sync the Customer

2013-08-02 Thread Rocco Tocci

Hi guys, I would like confirmation from you that at present there is no
synchronization for customers.

For what I know, you can:
1. Authenticate clients on one of the backend provided in config.pm
(es.LDAP)

2. Access the backend configured to select the customer
But it is not possible, as for the agents, associate a customer to a
group to enable him to enter ticket via customer panel

To do this you must create them on the local OTRS DB, correct?

thanks
Rocco

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel. +39 0803855483

TBS IT – Telematic Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Stability problems with OTRS on Windows

2013-07-29 Thread Rocco Tocci

Hi guys, I need your help.
Use by about 1 year OTRS 3.0.10 on Windows 2003 with Apache/2.2.17
(Win32) mod_perl/2.0.4 Perl/v5.12.2 mod_apreq2-20090110/2.7.1.
The daily workload is about 35 Agent connected that insert / process 200
tickets.
With increasing workload in the course of these months, are becoming
increasingly frequent crashes http.exe (about 20 per day) resulting in
system instability (Carp.pm(line 590) call exit)).
From the website of OTRS I saw that the new windows then install reads
as follows:

*The Easiest way to quickly evaluate OTRS is to use Apache on Windows.
However, some stability problems may occur, especially on larger
environments.

For enterprise customers Microsoft IIS Web Server is a good alternative.*
The instability is generated by mod_perl on Apache?
Someone is in the same situation?
Wanting to spend our OTRS 3.0.10 on IIS, you know show me the steps to
follow?

I thank all those who can help in this work.
Rocco

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel. +39 0803855483

TBS IT -- Telematic Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Help on Apache Log

2013-05-13 Thread Rocco Tocci



Hi guys, looking at the file Error.log of Apache I find this error 
cyclically
*[Tue Mar 19 15:36:09 2013] -e: DBD::mysql::st fetchrow_array failed: 
fetch() without execute() at C:/PROGRA~1/OTRS/OTRS//Kernel/System/DB.pm 
line 616

Scalar leaked: 1*
Do you know why?

We have an OTRS 3.0.10 on Windows Server 2003 from about 6 months with 
200 Tickets per day and  we are having a gradual degradation in performance.


Thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] ITSM-Info on Value in Incident State

2013-05-13 Thread Rocco Tocci

Hi guys, can you tell me why I can not see, during the insertion of an 
asset, in the combo incident state  the value *Warning* but only 
*Incident* and *Operational*?

It is necessary to modify something in sysconfig?

thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] ACL on FreeText

2013-03-19 Thread Rocco Tocci



Hi guys, do you know if it is possible via ACL to be visible or not 
freetext? From what I've read it seems not?


thanks

Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Service e SLA mandatory

2013-03-08 Thread Rocco Tocci



Hi guys, what to configure to make mandatory a selection of an item in 
the list of services and SLAs


Thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Re: [dev] How to Delete Customer?

2013-02-21 Thread Rocco Tocci


These SQL commands should allow to delete a Customer in not valid state
Someone can 'confirm?

-- 1)
delete from service_customer_user where customer_user_login in (select 
login from customer_user where valid_id=2)

-- 2)
delete from customer_preferences where user_id in (select login from 
customer_user where valid_id=2)

-- 3)
delete from group_customer_user where user_id in (select login from 
customer_user where valid_id=2)

-- 4)
delete from customer_user where valid_id=2

By
Rocco



Il 21/02/2013 12.12, Rafa Quiñonero Figuerola ha scritto:
All that things must be done from the database, you can delete 
tickets, users, partners, services... from database. But pay attention 
to don´t delete something you need!!


2013/2/21 Jignesh Kakka (jkakka) jka...@cisco.com 
mailto:jka...@cisco.com


Hi Team,

As of now we only have an option to make customer invalid by
setting Valid=0.

Do we have any option to permanently delete the customer?
If yes, then is are similar way for Services also?

Thanks,
Jignesh
___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev




--
Rafa Quiñonero Figuerola
Tlf: 0151-61436385
rafak...@gmail.com mailto:rafak...@gmail.com


___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev


--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari  Italy
Tel. +39 0803855483

TBS IT -- Telematic  Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. EUR 8.000.000,00 i.v.
una società di TBS Group SpA
 
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that 
this message is reserved only for the addressee. If you are not the addressee, 
please delete it immediately and notify us. Thank you.
 P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, 
consider the environment before printing this e-mail.



___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Create a Ticket from Asset

2013-02-11 Thread Rocco Tocci

Hi guys, do you know if there are some ad hoc developments that allow
you to create a ticket from a previously identified asset in the CMDB.

Let me explain:
1. I do a search of the CMDB (es. by serial number) and this asset is
associated with a customer.
2 I would like to go into the phone ticket creation form having already
filled the client and the link with the asset.

thanks
Rocco

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel. +39 0803855483

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Rpc Error

2013-01-09 Thread Rocco Tocci

Hi guys I need your help:

I'm trying to create the ticket by RPC on a Win 2003 server with OTRS
3.0.10.

The client PC (Win XP) has installed the same version of OTRS (3.0.10).
I bring you the test script (just create the TicketNumer)
*/
#!/usr/bin/perl
use SOAP::Lite;

my $User = 'some_user';
my $Pw = 'some_pass';

my $otrs = new SOAP::Lite(proxy = 'http://10.80.250.25/otrs/rpc.pl',
uri = 'http://10.80.250.25/Core');

#SOAP message
my $som;

# create a new ticket number
$som = $otrs-Dispatch($User, $Pw, 'TicketObject','TicketCreateNumber');
die $som-fault-{faultstring} if $som-fault;
my $TicketNumber = $som-result;
print RPC: New Ticketnumer created: .$TicketNumber.\n;/*

Case 1)
when I run the script from Win XP to Win 2003 OTRS 3.0.10 I get the
following error.
/*Application failed during request deserialization: no element found at
line 1, column 0, byte -1
at C:/Program Files/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm
line 187*/

In the log of OTRS is not drawn anything even if I provide an incorrect
password, so I think that does not come to invoke the module rpc.pl on
the server.

Case 2)
When I run the script from Win XP to Win 2003 with an OTRS 3.1.9
/*everything works OK*/

I probed the installation of perl modules SOAP and all ok
I examined the link
http://lists.otrs.org/pipermail/otrs/2009-November/029314.html about the
same problem but is not solved.
Obviously I can not update the server to 3.1.9 because the server is in
production and migration is planned soon.

I'm sure there 's something that escapes me and I can not understand.

Can anyone help me?
thanks

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel. +39 0803855483

TBS IT -- Telematic Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Re: [dev] Rpc Error

2013-01-09 Thread Rocco Tocci

Thank you Micheil, installing the package (CPANSOAPLite-0.715.opm)
everything works, from all client version(3.0.x,3.1.x) to all server
version(3.0.x, 3.1.x).
I upgraded both systems (client and server) with the new package, was
that necessary?

Thanks again
Rocco

Il 09/01/2013 15.39, Michiel Beijen ha scritto:

Hi Rocco,

The problem is the soap module on your environment is faulty. Since
3.1.x we ship the version in Kernel/cpan-lib and of course we ship a
version that works.

Please check a blog post I wrote about this:
http://blog.otrs.org/2011/10/15/fixing-the-soap-interface-for-otrs/ -
it has a link to a .opm version of a working SOAP::Lite module, you
can install it on your OTRS system to fix the issue.

Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255 tel:%2B31%2071%208200%20255
F: +31 71 8200 254 tel:%2B31%2071%208200%20254
I: http://www.otrs.com

It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature
Add-Ons for free and get direct support from the creators of OTRS --

Become a Subscription customer now ! - http://j.mp/OBoPuj

Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com

It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature
Add-Ons for free and get direct support from the creators of OTRS --

Become a Subscription customer now ! - http://j.mp/OBoPuj

On Wed, Jan 9, 2013 at 1:27 PM, Rocco Tocci rocco.to...@tbsit.com
mailto:rocco.to...@tbsit.com wrote:

Hi guys I need your help:

I'm trying to create the ticket by RPC on a Win 2003 server with
OTRS 3.0.10.
The client PC (Win XP) has installed the same version of OTRS
(3.0.10).
I bring you the test script (just create the TicketNumer)
*/
#!/usr/bin/perl
use SOAP::Lite;

my $User = 'some_user';
my $Pw = 'some_pass';

my $otrs = new SOAP::Lite(proxy =
'http://10.80.250.25/otrs/rpc.pl', uri = 'http://10.80.250.25/Core');

#SOAP message
my $som;

# create a new ticket number
$som = $otrs-Dispatch($User, $Pw,
'TicketObject','TicketCreateNumber');
die $som-fault-{faultstring} if $som-fault;
my $TicketNumber = $som-result;
print RPC: New Ticketnumer created: .$TicketNumber.\n;/*

Case 1)
when I run the script from Win XP to Win 2003 OTRS 3.0.10 I get
the following error.
/*Application failed during request deserialization: no element
found at line 1, column 0, byte -1
at C:/Program
Files/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm line 187*/

In the log of OTRS is not drawn anything even if I provide an
incorrect password, so I think that does not come to invoke the
module rpc.pl http://rpc.pl on the server.

Case 2)
When I run the script from Win XP to Win 2003 with an OTRS 3.1.9
/*everything works OK*/

I probed the installation of perl modules SOAP and all ok
I examined the link
http://lists.otrs.org/pipermail/otrs/2009-November/029314.html
about the same problem but is not solved.
Obviously I can not update the server to 3.1.9 because the server
is in production and migration is planned soon.
I'm sure there 's something that escapes me and I can not understand.

Can anyone help me?
thanks

--
Rocco Tocci

Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel.+39 0803855483 tel:%2B39%200803855483

According to the Italian and international laws in force, we inform you
that this message is reserved only for the addressee. If you are not the
addressee, please delete it immediately and notify us. Thank you.
P Per favore, pensa all'ambiente prima di stampare questo messaggio.
Please, consider the environment before printing this e-mail.

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

--
Rocco Tocci
Application Architect

[dev] Attachments on event notifications

2012-11-14 Thread Rocco Tocci

Hi guys, I need to understand if is possible to attach files to e-mail 
for notifications of events (from the administration (event 
notification) do not think so)

Any idea on how to do?

Thank you very much
Rocco

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari  Italy
Tel. +39 0803855483

TBS IT – Telematic  Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA
 
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that 
this message is reserved only for the addressee. If you are not the addressee, 
please delete it immediately and notify us. Thank you.
 P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, 
consider the environment before printing this e-mail.

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] ACL - How do they work?

2012-10-31 Thread Rocco Tocci



Hi Guys, in the form of new phone ticket I would limit the choice of 
services depending on the type of ticket.

I added this ACL in config.pm but does not work
$ Self- {TicketAcl} - {'ACL-1'} =
{
Properties = {
Ticket = {Type = ['Incident'],},
},
Possible = {
Ticket = {Service = ['CPS-IMAC :: Add', 'CPS-IMAC :: Change'],},
},
};
work when I go to the ticket zoom I see only the services of ACL?
Suggestions?
Where can I find a complete documentation about the syntax and sematics 
of ACLs?


Thank you!

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari  Italy
Tel. +39 0803855483

TBS IT – Telematic  Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA
 
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that 
this message is reserved only for the addressee. If you are not the addressee, 
please delete it immediately and notify us. Thank you.
 P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, 
consider the environment before printing this e-mail.

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Default - Queue in Agent Panel

2012-10-26 Thread Rocco Tocci



Hi guys, I would like to understand if there is a parameter in sysconfig 
that I can exploit, New Phone Ticket (Agent panel), the combo on the 
queue with a default value directly.
I saw that this is possible for the Panel Custpmer ((Ticket :: Frontend 
:: CustomerTicketMessage # # # QueueDefault)

You can use the ACL? Or is it necessary to intervene in the code?

Thanks
Rocco
___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Time Units - New phone ticket

2012-10-17 Thread Rocco Tocci



Hi guys, I would like to remove the field 'Time units (work units)' on 
the screen for new phone ticket it is possible via sysconfig?


--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari  Italy
Tel. +39 0803855483

TBS IT – Telematic  Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA
 
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that 
this message is reserved only for the addressee. If you are not the addressee, 
please delete it immediately and notify us. Thank you.
 P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, 
consider the environment before printing this e-mail.

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Multilevel selection of Service

2012-10-10 Thread Rocco Tocci


Hi guys,
do you know if there are some ad-on free to manage services with 
multi-level selection?


Tanks
___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Customer authentication Backend

2012-10-05 Thread Rocco Tocci


Hi guys,
I have integrated LDAP authentication for Customer, I would like to, if 
not reach the LDAP server, authenticate the customer on the local of 
OTRS DB,
I did it with the agent defining *$Self- {AuthModule1} = 'Kernel :: 
System :: Auth :: DB';* (work)
On Customer *$Self- {Customer :: AuthModule1} = 'Kernel :: System :: DB 
:: CustomerAuth';* (not work)

Any suggestions?

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari  Italy
Tel. +39 0803855483

TBS IT -- Telematic  Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA
 
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that 
this message is reserved only for the addressee. If you are not the addressee, 
please delete it immediately and notify us. Thank you.
 P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, 
consider the environment before printing this e-mail.

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] OTRS placeholder

2012-10-04 Thread Rocco Tocci



Hi guys, I would like to read the subject of the first article of the 
ticket.

There is a placeholder in OTRS_ Ticket _* or OTRS_Customer_* to read it?
I need in an automatic notification where I want to bring the subject to 
the customer's initial ticket


Tanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Re: [dev] Freetext

2012-10-01 Thread Rocco Tocci


Thanks Carlos

Il 01/10/2012 14.06, Carlos Rodríguez ha scritto:

Hi Rocco,

AFAIR in OTRS 3.0 ticket zoom shows all the Free fields that are set 
to a particular ticket, there is no config option to show or hide them 
(in 3.0)


((enjoy))

Carlos Rodríguez




On Oct 1, 2012, at 6:36 AM, Rocco Tocci rocco.to...@tbsit.com 
mailto:rocco.to...@tbsit.com wrote:


Hi guys, I can not remember how to display a freetext field in the 
ticket zoom in the right pane (Ticket Information) (OTRS 3.0.10)


Thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev





___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev


--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari  Italy
Tel. +39 0803855483

TBS IT -- Telematic  Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. EUR 8.000.000,00 i.v.
una società di TBS Group SpA
 
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that 
this message is reserved only for the addressee. If you are not the addressee, 
please delete it immediately and notify us. Thank you.
 P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, 
consider the environment before printing this e-mail.



___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Integration OTRS to OTRS

2012-09-27 Thread Rocco Tocci

Hi guys, I ask counseling:
We have acquired a new client (a public institution) who will provide
assistance throughout the fleet Hardware.
We have proposed and the customer wants to use inside OTRS as a solution
of TT and CMDB.

The requests of the customer is as follows:
From the Customer Panel the client wants to put the ticket on their
OTRS and should automatically be created on our OTRS to be managed by
our service desk.

Someone has already addressed this kind of problems?
Which is the best solution to meet the demand.?

Thanks
Rocco.

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel. +39 0803855483

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Info - SLA notify by

2012-09-26 Thread Rocco Tocci


Good morning
I want to understand the valence of the parameter *notify by(%) * in the 
definition of the SLA.


thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Use WS OTRS to OTRS

2012-09-25 Thread Rocco Tocci



Hi guys,
I need to implement the creation of tickets between two different 
systems OTRS  and I want try to use the functionality of Web Services in 
the release 3.1(Ticket:Create).

The logic flow should be as follows:
1. The system inserts a ticket (via Agent Inteface) on OTRS_1 in a 
selected queue.
2. The same ticket must be created on the OTRS_2 on a specific and 
defined queue

3. The same flow from  OTRS_2 to OTRS_1
Do you have any reference to examples of use and implementation of this 
or other type  the Web Services in OTRS.


Thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] HW sizing - OTRS

2012-09-24 Thread Rocco Tocci



Hi guys,
I ask you a quick consulting about the sizing hardware (CPU, RAM, HD) of 
Windows Server 2008 with OTRS for a client who has about 2000 users and 
a volume

of nearly 200 tickets per month.

thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Re: [dev] HW sizing - OTRS

2012-09-24 Thread Rocco Tocci

Total

Il 24/09/2012 16.33, David Boyes ha scritto:

I ask you a quick consulting about the sizing hardware (CPU, RAM, HD) of
Windows Server 2008 with OTRS for a client who has about 2000 users and
a volume of nearly 200 tickets per month.

Per user, or total?

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel. +39 0803855483

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Re: [dev] How can I setup a dev environment for OTRS?

2012-09-11 Thread Rocco Tocci

://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev




___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev


--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari  Italy
Tel. +39 0803855483

TBS IT -- Telematic  Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. EUR 8.000.000,00 i.v.
una società di TBS Group SpA
 
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.

According to the Italian and international laws in force, we inform you that 
this message is reserved only for the addressee. If you are not the addressee, 
please delete it immediately and notify us. Thank you.
 P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, 
consider the environment before printing this e-mail.



___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Re: [dev] How can I setup a dev environment for OTRS?

2012-09-11 Thread Rocco Tocci



Hello Iosif, i hope to help I took a doc that I realized, after a hard 
work, which describes the steps necessary to get to debugging modules of 
OTRS in ECLIPSE whith EPIC.
I'm sorry but the doc is the automatic translation of google (Italian- 
English).

Goo

Take this opportunity to ask if anyone has implemented or has been 
required to develop code to integrate in ITSM data  OCS Inventory 
(especially accuntinfo of OCS)


Bye
Rocco


I attach a doc that I realized, after a hard work, which describes the 
steps necessary to get to debugging modules OTRS.
I'm sorry but the doc is the automatic translation of google (Italian- 
English)

Hello

Il 11/09/2012 9.56, Bogdan Iosif ha scritto:

Thanks, I'll look into it.

On Tue, Sep 11, 2012 at 10:40 AM, Rocco Tocci rocco.to...@tbsit.com 
mailto:rocco.to...@tbsit.com wrote:


Hello, following this guide I was able to debug OTRS.


http://www.epic-ide.org/downloads/EPIC_User's_Guide.pdf
http://www.epic-ide.org/downloads/EPIC_User%27s_Guide.pdf

I agree that it is important to have a debugging because perl has
a number of environment variables difficult to know the contents
of the trace or with logs or other

Bye
Rocco


Il 11/09/2012 9.09, Bogdan Iosif ha scritto:

Thanks for the input.

I was afraid of that. I'm familiar with this type of debugging
from writing shell scripts running under Jenkins but I've never
done debugging like that for a code base as large as OTRS seems
to be.

With shell scripts it was, kind of, simple to assess if the code
is valid because I knew exactly where the script will be invoked
from and my only concern was to explore the context of the call
(mainly env vars). With these Perl scrips, without an IDE that
halts execution on a breakpoint or a possibility to statically
explore all callers on an object's method, I find it hard to
imagine how I can ensure a change I make on some of the code OTRS
ships with will not break some code paths or, worse, produce
undesirable side effects.

I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred.
I hope this info is still valid
(http://lists.otrs.org/pipermail/dev/2007-October/001728.html)
because I haven't found much else in the form of a guide on how
to use / install it.

/bogdan

On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen
michiel.bei...@gmail.com mailto:michiel.bei...@gmail.com wrote:

Hi,

Setting up the 'dev' environment is pretty much the same as
setting up
a 'regular' OTRS environment; you would set up an OTRS
environment
including database and web server on your local machine.

For editing the files you can use pretty much any editor,
some people
use complete IDE's such as ActiveState's Komodo IDE, Eclipse
EPIC or
similar, or Padre, some people prefer to use text editors
such as vim
with lots of plugins, or even simply Notepad++.

If you do OTRS development you typically do not use a
debugger all
day; and inspecting elements can be achieved by printing them to
STDERR and looking in the server error log and/or using Fred
(http://ftp.otrs.org/pub/otrs/develtools/packages/); or by
logging
them to the LogObject in OTRS.

Hope this helps.

--
Mike

On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif
bogdan.io...@gmail.com mailto:bogdan.io...@gmail.com wrote:
 Hi,

 I'm trying to setup a dev env for OTRS on Windows and I'm
new to Perl. After
 some poking around for a few days trying to understand Perl
distributions
 and development, I'm still pretty much where I started.

 If a guide for setting up a specific dev env is available,
can someone
 please provide me with its URL?

 If such a guide is not available, please help with the
following direct
 questions:

 Is OTRS dev normally done via an IDE, and if so what is the
preferred one? I
 tried to find an ide-project like grouping in the OTRS
sources and couldn't
 spot one.
 Is it possible to load all the source files in an editor
capable of finding
 method / object definitions? (I don't mean full text search
but something
 like Intellisense)
 Is interactive debugging possible for OTRS? By this I mean
setting
 breakpoints and exploring values for variables when a
breakpoint is hit.
 Is there such a thing as syntax check, source compilation
or unit testing so
 that I can be as sure as possible that changes I've made do
not immediately
 crash when they are executed?

 I'm familiar with the dev workflow from Visual Studio (C

Re: [dev] How can I setup a dev environment for OTRS?

2012-09-11 Thread Rocco Tocci


Yes is OK


Il 11/09/2012 11.04, Bogdan Iosif ha scritto:

Looks great and it's mostly readable. Molte grazie!

I have one question about step 1 :) It seems to say to NOT install in 
a directory with a blank space in its path but then it recommends a 
path under Program Files, which has a space between Program and 
Files.


Is it ok to install in C:\Program Files even though there is a space 
there?


On Tue, Sep 11, 2012 at 11:45 AM, Rocco Tocci rocco.to...@tbsit.com 
mailto:rocco.to...@tbsit.com wrote:



Hello Iosif, i hope to help I took a doc that I realized, after a
hard work, which describes the steps necessary to get to debugging
modules of OTRS in ECLIPSE whith EPIC.
I'm sorry but the doc is the automatic translation of google
(Italian- English).
Goo

Take this opportunity to ask if anyone has implemented or has been
required to develop code to integrate in ITSM data OCS Inventory
(especially accuntinfo of OCS)

Bye
Rocco


I attach a doc that I realized, after a hard work, which describes
the steps necessary to get to debugging modules OTRS.
I'm sorry but the doc is the automatic translation of google
(Italian- English)
Hello

Il 11/09/2012 9.56, Bogdan Iosif ha scritto:

Thanks, I'll look into it.

On Tue, Sep 11, 2012 at 10:40 AM, Rocco Tocci
rocco.to...@tbsit.com mailto:rocco.to...@tbsit.com wrote:

Hello, following this guide I was able to debug OTRS.


http://www.epic-ide.org/downloads/EPIC_User's_Guide.pdf
http://www.epic-ide.org/downloads/EPIC_User%27s_Guide.pdf

I agree that it is important to have a debugging because perl
has a number of environment variables difficult to know the
contents of the trace or with logs or other

Bye
Rocco


Il 11/09/2012 9.09, Bogdan Iosif ha scritto:

Thanks for the input.

I was afraid of that. I'm familiar with this type of
debugging from writing shell scripts running under Jenkins
but I've never done debugging like that for a code base as
large as OTRS seems to be.

With shell scripts it was, kind of, simple to assess if the
code is valid because I knew exactly where the script will
be invoked from and my only concern was to explore the
context of the call (mainly env vars). With these Perl
scrips, without an IDE that halts execution on a breakpoint
or a possibility to statically explore all callers on an
object's method, I find it hard to imagine how I can ensure
a change I make on some of the code OTRS ships with will not
break some code paths or, worse, produce undesirable side
effects.

I assume you mean Apache HTTPD's STDERR. I'll try to setup
Fred. I hope this info is still valid
(http://lists.otrs.org/pipermail/dev/2007-October/001728.html)
because I haven't found much else in the form of a guide on
how to use / install it.

/bogdan

On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen
michiel.bei...@gmail.com mailto:michiel.bei...@gmail.com
wrote:

Hi,

Setting up the 'dev' environment is pretty much the same
as setting up
a 'regular' OTRS environment; you would set up an OTRS
environment
including database and web server on your local machine.

For editing the files you can use pretty much any
editor, some people
use complete IDE's such as ActiveState's Komodo IDE,
Eclipse EPIC or
similar, or Padre, some people prefer to use text
editors such as vim
with lots of plugins, or even simply Notepad++.

If you do OTRS development you typically do not use a
debugger all
day; and inspecting elements can be achieved by printing
them to
STDERR and looking in the server error log and/or using Fred
(http://ftp.otrs.org/pub/otrs/develtools/packages/); or
by logging
them to the LogObject in OTRS.

Hope this helps.

--
Mike

On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif
bogdan.io...@gmail.com mailto:bogdan.io...@gmail.com
wrote:
 Hi,

 I'm trying to setup a dev env for OTRS on Windows and
I'm new to Perl. After
 some poking around for a few days trying to understand
Perl distributions
 and development, I'm still pretty much where I started.

 If a guide for setting up a specific dev env is
available, can someone
 please provide me with its URL?

 If such a guide is not available, please help with the
following direct
 questions

[dev] Info about packages

2012-09-06 Thread Rocco Tocci



Hi guys, I have a question about additional packages of OTRS
When you release a new version of ITSM (3.0.6) in the package are 
distributed all files or only those that have changed?


thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] Search Asset in Link form

2012-09-03 Thread Rocco Tocci



Someone has developed a module to extend your search criteria assets,  
in the link page to ticket, with other fields as well assetnumber and Name


Thanks
Rocco

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

37 matches

Mail list logo