[IxDA Discuss] Online customer service saves call center costs?

[elizabeth]

Good morning!

Does anyone please have/know where to find up-to-date info on how
much a website can save a company money by reducing the number of
calls made to customer service?  Or a comparative of online customer
service costs vs telephone.

I know I've seen stuff like this somewhere, if only I knew where
now!

Regards

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[IxDA Discuss] daybreak with some nasty bug fix

[Jarod Tang]

Hi Claude,

here comes some bug fixing version, it resolve the freeze bug while entering

Cheers,
-- Jarod

-- 
http://designforuse.blogspot.com/

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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

[Audrey]

KPI = key performance indicators = specific goals we're measuring
success against

It is nice to remember that anything you do will be an improvement...
Just imagine what v3 could be!


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] persuasive, authoritative, presentation justifying formal design process?

[Jared Spool]

On Jul 15, 2009, at 10:16 AM, j.scot wrote:


Can anyone recommend a persuasive, unquestionably authoritative
presentation on why a formal design process, characterized by
progress toward increasing precision -- for hardware AND software --
makes good business sense?


You won't find such a thing because it doesn't exist.


I've got a VP that doesn't have the time or patience to read
anything too lengthy, who's an electronics engineer, struggling to
understand the needs of the burgeoning software department under
him.


You might want to start by discovering what *he* thinks the most  
important goals and objectives are for his new empire. Once you know  
his priorities, it should be easy to show how some aspect of design  
practice can effectively help him achieve his goals.


In my experience, you can't manage from below. His goals and  
objectives are driven by his superiors. The best you can do is figure  
out ways to help him look good in accomplishing those goals and  
objectives.


That's my opinion, worth what you paid for it.

Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool


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Re: [IxDA Discuss] Interaction Designer - IndustryNext LLC

[Jared Spool]

Hopefully you also require them to state what part of the universe  
they want the candidates to consider moving to?


On Jul 15, 2009, at 6:02 PM, Elizabeth Bacon wrote:

Job posts to this list are required to place the location of the  
position in the subject line. Please see: http://www.ixda.org/about_guidelines.php 
, section: "Posting Job Listings."


Cheers,
Liz




On Jul 15, 2009, at 11:53 AM, Erica Brown-Myrie wrote:


IndustryNext is looking for an Interaction Designer who is passionate
about designing intuitive and effective user experiences. The
Interaction Designer is primarily concerned with the organization,
flow, and usability of the solution and not its look and feel. The
Interaction Designer will be part of the creative team, report to the
Creative Lead and work across multiple disciplines to design
award-winning user experiences. If you are looking for an opportunity
to design for mobile, touch screen, interactive TV, web and other
cutting edge platforms, you are the person we are looking for.

IndustryNext is a technology and design firm delivering innovative
digital products and services to clients and consumers using the
latest emerging technologies. We collaborate with leading media
companies to launch compelling interactive consumer experiences that
are utilized by millions of users.

Responsibilities:
•   Research, explore and understand the context of a particular user
experience, including competitive landscape of any existing
applications
•   Lead research regarding the user and user experience; investigate
and understand the needs of users while balancing client and business
requirements
•   Explore design concepts and approaches using tools such as
personas, task analyses, page flows, wireframes, interaction models,
etc as appropriate
•   Present work-in-progress and final design deliverables to client
teams
•   Document architectural and interaction designs using industry
standard tools
•   Facilitate internal brainstorms and client team meetings as needed

Requirements:
•   3 – 5 years of experience designing custom web and software
solutions in a consulting or agency environment
•   Demonstrated expertise in human interface guidelines, industry
standards and best practices. Web, interactive TV, mobile or touch
screen experience is preferred
•   Relevant experience in the Information, Media and Entertainment
industries a plus
•   Ability to work in a highly-collaborative environment while also
being able to focus on independent work
•   Excellent problem solving skills
•   Strong presentation and communication skills. Ability to negotiate
effectively with a client and represent particular design decisions
•   B.A. in Human Factors, HCI, Cognitive Science, Computer Science, or
related field preferred
•   Proficiency in: Adobe CS, Visio, Omnigraffle, HTML, CSS
•   Technical skills should include a thorough understanding of HTML,
CSS, XML, AJAX along with the ability to design for presentation
platforms such as Flash, Flex and AIR
Salary is commensurate with experience and we offer a comprehensive
benefit package.

To apply for this position please send resume, cover letter and
salary requirements to candidate...@industrynext.com, please be sure
to put “Interaction Designer” in the subject line.  We thank you for
your interest but only short listed candidates will be contacted.


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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

[Jared Spool]

On Jul 14, 2009, at 8:32 AM, Michael Etgen wrote:


Does anyone know of any academic or industry research that addresses
how users react-to/perceive products on a site when there is a
function displayed for ratings/reviews, but none (or maybe just 1)
have been completed?


We've been talking about it. I mentioned it in this presentation: http://is.gd/1wndV 
 (The specifics you're interested start about slide 26.)


Basically, we've found there's a negative reaction that users have  
when the review or rating system isn't populated or is only filled  
with negative reviews or ratings.


Our current thinking is that you only want to have a review/rating  
system if you are sure folks will participate.


When we studied Amazon's reviews, we estimated that for the average  
product, it takes 1300 purchases to generate a review. If you want 20  
reviews for your most popular products and you run at an average  
conversion rate of 2%, we estimate you need 1,300,000 visitors to the  
product to succeed.


On low volume sites, you have to resort to other strategies to  
encourage reviewing & rating.


Hope that helps,

Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool


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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

[Jared Spool]

On Jul 15, 2009, at 2:10 PM, Alan Wexelblat wrote:


So the question is whether I want to try to fight for the extra
development time to implement proper viewing/scanning-oriented screens
or just throw in the towel and let the users suffer. I can't marshal
data to back up my professional intuition (not least because the
project is already late and taking the time to gather the data to
prove my point would put us even farther behind) but I'd bet a mighty
fine dinner that doing things the programmer's way is going to cause
pain and suffering.


Hi Alan,

Upon reading this, my first reaction is you have a bigger problem.

Decisions like this crop up in every project. Intuition put into  
question, as each team member's intuition is formed from their own  
personal experiences and contexts. The result is what we've called an  
'opinion war', which are unwinable. The only forward movement comes  
from the HiPPO or person who has control over the final code.


To me, it sounds like you don't have a mechanism for moving things  
beyond opinion wars. For teams we're working with, we're recommending  
they build both a solid feedback mechanism and develop a solid  
experience vision that the team shares.


The feedback mechanism is some type of regular activity (we recommend  
a minimum frequency of every 6 weeks) that lets the design team see  
how people are actually using the design. Usually this is usability  
testing, but other forms, such as field studies also are effective.


The experience vision is a long-term view (we recommend 5 years out)  
of what the user's experience would be like. (Important: this isn't a  
vision of what the design would be like. It talks to the user's side  
of the equation, independent of design particulars.) This long-term  
view is an aspirational experience, that you can then compare to  
today's actual (often frustration-ridden) experience. We've found that  
it's the space between the aspirational and the frustration where  
innovation and insights emerge.


(I've written more about feedback and vision here: http://www.uie.com/articles/the3qs/ 
 )


Because you didn't mention that you have a feedback mechanism and an  
experience vision in place, I think you are forced to get into  
intuition-based opinion wars. Since you're not holding the purse  
strings or decision power, you probably won't win those wars, no  
matter how much "evidence" you accrue.


So, strategically, my recommendation is for you to let this one go,  
but instead start asking the question, "How will we tell if these  
screens are improving the users' experience?" Start by building out  
the feedback mechanism to give a solid answer to that question. Then,  
it should be clear who was right, and, more importantly, where work  
still needs doing. Ideally, you'd get the dev manager and other power  
brokers to come to the conclusions on their own that things need a  
different approach.


Then, you can start to talk about having a vision, which you can all  
use as a guide to help ensure you're moving in the right direction.


Hope that helps,

Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool


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Re: [IxDA Discuss] User reaction to a lack of ratings and reviews

[Jared Spool]

On Jul 15, 2009, at 3:52 PM, Diana Wynne wrote:

Yelp's "firsts" do reward a certain kind of competitive behavior. It  
doesn't

mean those people's opinions are particularly reliable.



You're right that individual people's opinions aren't particularly  
reliable, but the system tends to self correct.


In our work, we've noticed that when people see a review they don't  
agree with, they are more motivated to review than if they see reviews  
they do agree with.


So, if the first reviewers skew away from the average beliefs, it will  
eventually populate in the direction that matches the average.


Jared



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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

[Alan Wexelblat]

Thanks to all who've responded.  I plan to try out Bonnie's tool when
I get back from vacation next week

Audrey I'm not sure what KPI are.  To answer your "why am I bothering
to build it" question - because the methods currently being used are
ad hoc, unscalable, and unsustainable.  Under those conditions almost
anything I build is going to be a vast improvement. But I'd rather put
my best usability foot forward if I can.

--Alan

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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

[Audrey]

I'm with Anne. Go back to the KPIs (and if you don't have any, posit
some and watch people scurry around and make them), and then show a
relationship between those and this specific decision. Or predict it
with guerrilla usability.

The nice thing about that is it sets you and the developer up with a
shared goal, so you're not at odds anymore!

What you have to be brave about is letting it go if there's really
no goal/KPI/whatever associated with usability. (However I'd suggest
that if there isn't one, either why are you bothering building it, or
there's something wrong with your goals.)


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Going beyond Usability: The need to design forPersuasion, Emotion, and Trust

[Switzky, Andrew]

How does B. J. Fogg's "Persuasive Technology: Using Computers to Change
what We Think and Do" compare to Cialdini and Weinschenk's work?

Andy Switzky
Senior Information Architect
Austin Energy - Web/Portal Services
www.austinenergy.com
 
w: 512.322.6318
f: 512.322.6025

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Robert Hoekman Jr
Sent: Tuesday, July 14, 2009 11:22 AM
To: IxDA
Subject: Re: [IxDA Discuss] Going beyond Usability: The need to design
forPersuasion, Emotion, and Trust

>
> One of the other researchers at HFI, Susan Weinschenk, recently
> published a book called "Neuro Web Design - What makes them click?"
>  It was a good read and covered 9 different persuasion techniques.


Weinschenk's book, I thought, was awful. All she did, *really*, was
rehash
Cialdini's work and show a few examples along the way of how it can be
applied to web design, something any designer could have extrapolated on
his/her own by reading Cialdini's books, *Influence* and *Yes!*. Beyond
that, it was poorly written - choppy and meandering. I hate to bash a
fellow
New Riders author, but I just can't recommend this book unless you're
having
a hard time getting people to read Cialdini's work (Weinschenk's book is
much shorter) or you're dealing with people who can't apply concepts
unless
shown how to directly.

HFI, frankly, appears to be a firm with run-of-the-mill talent that
happens
to have a good marketing angle. They created a certification and gave
themselves an academic sounding name, and bang, we've had countless
threads
on this list from people asking if the cert will help their careers.
It's
such an obvious move - they just used the same tactics they preach.
Creating
a certification made them look like an *authority*. It doesn't mean
they're
the best out there, nor does it mean the cert will do a thing to improve
your life. All it does is create a sense that the organization has a
high
level of expertise, which in turn encourages people to take a mental
shortcut and trust them without further evaluation. The irony is
that Cialdini's work represents the basis for all HFI does, but if
you've
read Cialdini's books, you can easily see through it.

Want to make your firm famous? Coin a process and create a $20,000,
3-day
course around it that culminates with a test and a the receipt of a
certificate. You'll be raking in the dough in a matter of weeks.

-r-

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[IxDA Discuss] [JOB] Interaction Designer - Kansas City, MO - DST Systems - Full Time

[SMKelsey]

DST Systems is seeking an interaction designer to join our AWD User
Experience team.

The candidate should be a design thinker and craftsperson, be able to
thoughtfully contribute in a team environment during a project's user
research and concept development phases, and be passionate about expressing
interactions in visual form through clear and creative user interfaces. The
responsibilities of this position will vary depending on the project, but
the candidate should be comfortable participating in all parts of the
user-centered design process and with creating deliverables at varying
levels of fidelity: from quickly communicating a concept's value
proposition to final design and specifications delivered to development.

Candidates should have a background in visual communication and user
interface design. He or she should possess a broad understanding of related
deliverables including information architecture diagrams, interaction
flows, wireframes, screen mockups, interactive demos, and UI
specifications. The position will require designing interactions primarily
for the web and mobile mediums.

Further skills required:
Understand design methodologies, including participatory design and
iterative prototyping. Familiar with product and solution ideation and
concept development. Express high-level objectives and design patterns into
interaction flows and information architecture diagrams. Create visual UI
designs that embody product and solution function and brand, including
production screen layouts, color palettes, typograph, user interface
elements, buttons, icons, etc. Strong ability to Communicate design
solutions to clients and colleagues. Knowledge of DHTML, AJAX, and Adobe
Flash and Flex.

Company Information:
DST provides sophisticated information processing, computer software
services and business solutions to the financial services, communications,
video/broadband/satellite and healthcare industries.

DST offers a complete benefits package, which includes paid medical and
dental insurance, relocation assistance, educational reimbursement, and
more.

Location: Kansas City, MO

Please apply online at www.dstsystems.com, position number 7589BR.

EOE


Susie Kelsey | DST Systems, Inc. | Corporate Recruiter | e-mail:
smkel...@dstsystems.com

-
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Re: [IxDA Discuss] Going beyond Usability: The need to design for Persuasion, Emotion, and Trust

[David Kozatch]

As pointed out by Thaler and Sunstein in their excellent book
"Nudge," all interactions have an element of persuasion, whether
intentional or not.  And, there are often social benefits to
designing for persuasion beyond the obvious business incentive (what
they refer to as "libertarian paternalism").

My impression of the HFI PET approach was that they needed to update
their old testing model which was based solely on "usability" best
practices that didn't really resonate with ecommerce clients.  I
agree with many on this post that most of us have been doing this
along (how could we not?).  HFI didn't "invent" it, they're just
reminding us that now they "get it." 


 -David

David Kozatch, Principal
DIG
marketing research and user experience testing
da...@digsmarter.com
http://www.digsmarter.com
blog.digsmarter.com




. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] IxD and humanitarian work

[Amy Grandov]

Looks like you already found the MobileActive site, which is a great
resource. 

You might be interested in World Usability Day. This year's theme is
designing for sustainability.  http://www.worldusabilityday.org/

The Stanford University School of Business has a Social Innovation
Conversations site that often posts free podcasts relating to
nonprofit uses of technology (social networking, online giving
marketplaces, etc.). Here's a podcast of a panel that included
Brandon Shauer from Adaptive Path talking about "human centered
design" and business strategy:
http://sic.conversationsnetwork.org/shows/detail3892.html

Ashoka also runs competitions related to social entrepreneurship -
not necessarily design related
http://www.changemakers.com/en-us/competitions.

A couple more links:
NY Times article on applying design thinking for social problems
http://www.nytimes.com/2009/05/25/fashion/25iht-design25.html?_r=3

Competition run by the city of New York:
http://cityroom.blogs.nytimes.com/2009/06/29/city-invites-software-developers-to-crunch-big-data-sets/

Hope this isn't too broad, though it sounds like you're still in
the exploratory phase.  Good luck,


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

[Andrew Otwell]

>
> if they are doing their implementation correctly, should be literally
> a one-line change when the new screen is functional.
>
> The programmer is (a) being lazy, and (b) being stupid. It is
> actually *more* work to make a single UI that has a read-only mode
> than it is to make two UIs.


Yeahhh, this kind of approach probably won't win you many friends among your
devs and product managers, who after all are your collaborators. Most people
are not really lazy or stupid, and it's not productive to call them that or
think of them that way.

I'd suggest that unless you are *personally* able to verify it in the code,
to never ever use the "should be a one-line code change" argument with
developers. That's almost never really the case, and it really just comes
across as a dismissal of someone else's work and efforts.

You're in an awkward position, because from a developer or manager's point
of view, disabling the input fields when not needed seems like an elegant
and simple solution. It's something that everyone, even the non-programmers
in the room, can pretty much understand, which makes it a very seductive
approach.

If you can make a case that your original design would save a substantial
amount of money (i.e. more than the additional dev work required would
cost), go for it.

But: is there another good design solution that might be a compromise?
Could you compromise the quality of the input/edit experience to
insure the view cases are better covered?

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Re: [IxDA Discuss] JOB: ORACLE, UI ARCHITECT, Bay Area, CA, Full Time

[David Cortright]

FWIW, Chris just hired me into Oracle as a "User Experience Developer", so
if you have any questions about what it's like as a designer at Oracle, feel
free to ping me.

On Mon, Jul 13, 2009 at 11:58 PM, Chris Colosimo
wrote:

> Job Posting Title : IRC1163753
> Job Title:  User Experience Developer 5
> Organization Name:  Solution/Service Engineering
> Location: 401 Island Parkway
> Belmont, CA 94002
> Main Phone: 650-506-7000
> Job Type: Non-Exempt, Full Time, Employee Status
> Telecommute:  No
> Travel: NO
>
> User Interface Architect
>
> Company Description:
>
> Oracle's business is information—how to manage it, use it, share it,
> protect it. For nearly three decades, Oracle, the world's largest
> enterprise software company, has provided the software and services
> that let organizations get the most up-to-date and accurate
> information from their business systems.
>
> Brief Description:
>
> Service Engineering delivers software and systems that extend
> Oracle’s leadership position in the nascent, innovative, and rapidly
> growing arena of customer support services. We design systems and
> solutions to enable new services for our Premier Support, ACS, and On
> Demand lines of business. Our engineered solutions focus on improving
> the quality, cost and differentiated value of the company’s customer
> services portfolio.
>
> An essential piece of delivering such engineered solutions includes
> the design and development of web service portals for Oracle’s
> 300,000+ customers. Service Engineering is responsible for the
> delivery of My Oracle Support, the company’s flagship website for all
> its customer support services. The UI architecture of the website
> directly impacts the support experience of all Oracle customers.
> Furthermore, to a significant extent, Oracle implements its customer
> services strategy through My Oracle Support and aims to competitively
> differentiate its offerings through a superior UI design and user
> experience.
>
> Responsibilities:
>
> We are seeking a UI architect with extensive experience in designing
> user interfaces for large scale commercial website and products.
> The primary responsibility includes creating an innovate and
> intuitive user experience for Oracle Support Services Portals,
> including My Oracle Support, that cater to hundreds of thousands of
> Oracle customers.  The ideal candidate will specialize in one of the
> following while being capable of all three:
>  -   Usability and interaction design
>  -   UI design for applications and websites
>  -Inventing new UI paradigms and user experiences
>
> Specifically, the job involves but not limited:
> Understanding business needs, processes and engineering
> requirements/restrictions
> Developing a UI architecture that supports Oracle’s customer services
> strategy
> Creating high quality mockups that translate service strategy and
> business processes into user friendly UI flows
> Defining Look-and-Feel, Information Flow, Navigational Structure and
> Style Guides for Oracle support services web sites
> Following up with developers to ensure consistency with the style
> guides
>
> Desired Skills:
>
> 10+ years of experience in visual UI design and user interaction
> modeling experience for large scale websites or similar field
> Collecting information on architecture, usability and visual
> requirements
> Expertise in Adobe Photoshop, Illustrator, Flash, PowerPoint, FLEX,
> html or similar technology
> Deep understanding and expertise on UI standards, best practices and
> accessibility compliance requirements
> Familiarity with human interfaces & understanding of cognitive models
> of user behavior
> Experience working with business users and engineers to understand
> their requirements/restrictions and translating them into UI flows
> Ability to visualize solutions and come up with high quality mockups
> for review
> Understanding of UI implementation technology like Adobe Flex, Oracle
> ADF or similar technology is a plus
> Excellent listening and communication skills
> Self-driven with ability to handle multiple projects/tasks and
> cross-org interactions
> Excellent inter-personal skills; should be able to handle conflict
> and ambiguity
>
> send your resume to chris.colos...@oracle.com or call 650-587-3887
> for more information
>
> Prior to consideration for a position opportunity, Oracle Corporation
> requires candidates to register for their respective targeted position
> at http://irecruitment.oracle.com. To complete the process please
> register as a user, then enter the applicable IRC code (IRC1163753)
> in the keyword search field.
>
> Chris Colosimo / Senior Recruiter
> North American Product Development
> w: 650-587-3887 m: 713-748-9979
>
> http://www.facebook.com/Chris.Colosimo.Oracle
>
> http://www.linkedin.com/in/chriscolosimo
>
> http://twitter.com/ChrisColosimo
>
> Search jobs at Oracle: https://irecruitment.oracle.com/
>
> Oracle Recruiting: "Continuously selected by our clients

Re: [IxDA Discuss] Going beyond Usability: The need to design for Persuasion, Emotion, and Trust

[Robert Hoekman Jr]

>
> I don't understand this at all.
>
> How can we avoid it?
>

Agreed.

It's foolish to think like an engineer when dealing with human beings.
People don't follow light-switch logic — the don't operate in 1s and 0s. In
the same way that it's impossible for a journalist to be truly objective,
the very act of your designing a solution means you're persuading and
influencing behavior one way or another. This notion isn't to be shunned,
it's to be embraced.

-r-

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Re: [IxDA Discuss] Prototyping tool is looking for a new name

[Tino Truppel]

Hello again

I've noticed, that "the voting form located in an iframe on
https://rapidrabb.it/newname won't load in several browsers." (thanks
to Yohan).

Since I cannot embed zohopolls via https please use in this case zoho
directly: http://zohopolls.com/tinotruppel/best-new-name-for-rapidrabb-it

Thank you again
Tino Truppel


On Thu, Jul 16, 2009 at 17:43, Tino Truppel wrote:
> Dear IXDA list
>
> You may already know RapidRabb.it: it is a real time collaborative
> online platform which enables individuals and teams to create
> interactive web and software prototypes fast and easily, and to test,
> discuss and optimize them.
>
> Now, we are looking for a new name. Although we liked our current name
> very much, it comes with some disadvantages that lead to this
> decision: especially when talking on the phone, people do not
> understand the name and the writing. In addition, some asked us
> whether we are an Italy-based company, which we are not. On top of
> this, there is another small company in Germany with a similar name,
> which already led to some confusion.
>
> Together with users we quite successfully collected proposals for our
> new name. In total we got more than 2,000 suggestions. While many
> names had to be ruled out, we finally found our top 5. Since we are
> not native English speakers, we ask you for your help. Which name is
> for an international target group (mostly English speaking people)
> appropriate? Please find the top 5 list and the voting form on
> https://rapidrabb.it/newname
>
> For each vote we are going to give 20 Euro Cent to a charity project.
> The project that we are supporting is a new assembly hall for the
> SOS-Kinderdorf in Kigali, Rwanda.
>
> Thank you for your help and best regards,
> Tino Truppel
>
> --
> Tino Truppel
> RapidRabb.it GmbH
> Warschauerstr. 58a
> 10243 Berlin
> Tel. +49 30 6920 3773
> tino.trup...@rapidrabb.it
>
> RapidRabb.it GmbH
> Sitz der Gesellschaft: Berlin
> Registergericht Berlin-Charlottenburg, HRB 115010
> Geschäftsführer: Philipp Huy
>



-- 
Tino Truppel
RapidRabb.it GmbH
Warschauerstr. 58a
10243 Berlin
Tel. +49 30 6920 3773
tino.trup...@rapidrabb.it

RapidRabb.it GmbH
Sitz der Gesellschaft: Berlin
Registergericht Berlin-Charlottenburg, HRB 115010
Geschäftsführer: Philipp Huy

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[IxDA Discuss] Prototyping tool is looking for a new name

[Tino Truppel]

Dear IXDA list

You may already know RapidRabb.it: it is a real time collaborative
online platform which enables individuals and teams to create
interactive web and software prototypes fast and easily, and to test,
discuss and optimize them.

Now, we are looking for a new name. Although we liked our current name
very much, it comes with some disadvantages that lead to this
decision: especially when talking on the phone, people do not
understand the name and the writing. In addition, some asked us
whether we are an Italy-based company, which we are not. On top of
this, there is another small company in Germany with a similar name,
which already led to some confusion.

Together with users we quite successfully collected proposals for our
new name. In total we got more than 2,000 suggestions. While many
names had to be ruled out, we finally found our top 5. Since we are
not native English speakers, we ask you for your help. Which name is
for an international target group (mostly English speaking people)
appropriate? Please find the top 5 list and the voting form on
https://rapidrabb.it/newname

For each vote we are going to give 20 Euro Cent to a charity project.
The project that we are supporting is a new assembly hall for the
SOS-Kinderdorf in Kigali, Rwanda.

Thank you for your help and best regards,
Tino Truppel

-- 
Tino Truppel
RapidRabb.it GmbH
Warschauerstr. 58a
10243 Berlin
Tel. +49 30 6920 3773
tino.trup...@rapidrabb.it

RapidRabb.it GmbH
Sitz der Gesellschaft: Berlin
Registergericht Berlin-Charlottenburg, HRB 115010
Geschäftsführer: Philipp Huy

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Re: [IxDA Discuss] What are the elements of a useful APP experience?

[David Kozatch]

Hey Jared,
I don't mean to imply that building two-way communication features
is a requirement for every mobile application, only that when
designing the app you have to take into account the context of the
platform from the user's perspective.  It's about starting from the
user's "mental model" rather than thinking "how can I transfer
this web interface into a mobile app."  This is the same faulty
thinking that led a lot of Web 1.0 designers to design their
commercial websites based on direct mail campaigns or brochures.



. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=43709



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[IxDA Discuss] (Job) Senior Interaction Designer; New York, NY; Full Time; The Cementbloc

[Kristina Denis]

Buzz. Most agencies want it. A few try to fake it. Even fewer maintain
it. Since 2000, the cementbloc has been generating what most people
would call buzz. But we are not most people. We are a unique community
of 4 independent healthcare agencies known collectively as the
cementbloc. Our ethos is cemented in generating something far more
important than just buzz. 

So what then is that sound you hear when you step off our elevators?
It's actually the sound we live for: the sound of good ideas at work. 

The cementbloc is currently seeking a Senior Interaction Designer to
join their team. The Senior Interaction Designer is responsible for
developing digital user centered design for this fast-paced independent
consumer healthcare agency. In addition to helping to integrate the
digital competency into the agency's core service model, the Senior
Interaction Designer serves as a partner for the Account and Creative
team, assuming responsibility for digital solutions for integrated
client programs. 

Responsibilities

*   Developing wireframes, prototypes and writing interface design
specifications (annotated wireframes and business rules)
*   Developing customer profiles, personas, scenarios and use cases 
*   Developing sitemaps, content models, and  modular information
architecture
*   Planning and facilitating customer insight activities to
understand user needs, goals and tasks 
*   Planning, coordinating, and executing formal and informal user
research 
*   Conducting stakeholder interviews, card sort exercises, and
synthesizing results in a meaningful and actionable way
*   Conducting heuristic analysis and making recommendations for
improvement
*   Providing input to project quotes or proposals for existing and
prospective clients
*   Working closely with creative teams to ensure that the
interaction design is seamlessly brought to life
*   Participating in business development activities


Required Skills


*   Experience working directly with clients in an agency or
consultative setting 
*   Ability to analyze client challenges and develop creative
solutions 
*   Effective communication skills, both orally and written as well
as diagrammatic forms 
*   Expert knowledge in programs including (but not limited to); MS
Office, Visio and Internet browsers 
*   Detail oriented and a demonstrated commitment to the accuracy
and completeness of information with ability to see the big picture 
*   Proven interpersonal skills, client relation skills and ability
to work in a team environment 
*   Creative thinker 
*   Positive attitude with a genuine desire to further the business
objectives of The CementBond's existing and prospective clients 
*   Desire to join a fast-paced, entrepreneurial environment 


Definite Assets and Differentiators


*   Experience designing user pathways for registration, purchasing,
and customer service 
*   Experience working on integrated marketing campaigns 
*   Experience architecting and documenting web applications
*   Strong understanding of Flash, CMS systems, PHP, AJAX, etc.
*   Good understanding of internationalization and localization 


Application instructions 


Please send cover letter, resume, and salary history to
i...@thecementbloc.com 

NO Recruiters PLEASE 

NO Phone calls PLEASE 

The cementbloc is a full-service healthcare advertising agency; we offer
competitive salary and benefits, medical, dental, 401k, short term and
long term disability, life insurance and AD&D. In addition to our
cutting-edge vacation policy, you will receive special holidays and
Summer Fridays. 

The cementbloc is an Equal Opportunity Employer. 

The cementbloc is a community of 4 creative healthcare advertising
agencies: the cementworks, ironworks, stoneworks and the cementbond.
This creative community, based in NYC, offers a full range of services
for healthcare professional (HCP), Managed Care, Direct to Consumer
(DTC), and Direct to Patient (DTP) audiences. Since our inception in
2000, the agency has been sited as the fasted growing medical
communications agency by AdAge (2003) and named winner of the Agency on
the Rise Award (2005) as well as Agency of the Year Award (2006) by Med
Ad News . We are recognized as a strong creative force in the industry,
garnering multiple awards for our work over the years and a finalist
position for Most Creative Agency by Med Ad News in 2007. Our continued
expansion and success has won us a nomination for agency of the year
again in 2009 by Med Ad News; we were the finalists for Agency of the
Year II, Heart and Vision awards and we were the winner of Best
Self-Promotion Campaign. 

The cementbloc is also credited for establishing Indigenus, the first
global network of independent healthcare communications agencies which
expanded the cementbloc's global capabilities. 

 


kristina denis | human resources coordinator |  the cementbloc
162 fifth avenue . ny,

[IxDA Discuss] Austin UPA // July 30th // Video Game Usability Testing - Answering the Why

[Julie Lowe]

Timothy Ballew of 8-bit Bear Consulting will discuss the importance of
iterative usability testing during video game development. Topics covered
during this presentation will include a definition of usability, how gaming
usability differs from regular usability, why usability testing is not the
same as QA, examples of gaming usability testing and other relevant topics
(time permitting). This meeting is organized by Austin UPA, a chapter of the
Usability Professionals Association. 

 

While it's not a deal-breaker, please RSVP so that we can get a rough
headcount. See the RSVP link below. 

 

Date and Time: 
Thursday, July 30, 2009 
6:00 PM 

 

Location: 
Kick Butt Coffee at the Triangle

4600 W. Guadalupe, Suite B2

Austin, TX 78751

Map: http://bit.ly/fPzKP 

 

RSVP: 
http://austinupa.ning.com/ then click on "July Meeting: Video Game Usability
Testing - Answering the Why" in the events section.  If you haven't signed
up on the Austin UPA website, then you'll need to - the link is on the upper
right, and it's free. 

 

We hope to see you there!

 

Julie Lowe
Sentient Services

Market Research + User Experience + Information Design

 

An Inc. 5,000 company

Web |   www.sentientservices.com 
Blog |   Awareness is Everything

2525 South Lamar, Bldg 1, Ste 1
Austin, TX 78704
512.288.1706 (office)
512.383.0017 (fax)

This electronic communication (including any attached document) may contain
privileged and/or confidential information. This communication is intended
only for the use of indicated e-mail addresses.  If you are not an intended
recipient of this communication, please be advised that any disclosure,
dissemination, distribution, copying, or other use of this communication or
any attached document is strictly prohibited.  If you have received this
communication in error, please notify the sender immediately by reply e-mail
and promptly destroy all electronic and printed copies of this communication
and any attached document. 
 
All information contained within this email and any attached document
(including copy, creative, and processes) are the intellectual property of
Sentient Services, LP. Views expressed by the email sender are not
necessarily those of Sentient Services, LP; however, Sentient Services, LP
retains the right to all information contained within this email and any
attached document unless attributed to another source or rightful owner.
 
C 2009 Sentient Services, LP.

 


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[IxDA Discuss] New Interaction Designer Job at CISCO - San Francisco

[Brent Rogers]

Interaction Designer at CISCO (Flip Video) R849190 
CISCO’s Flip Video group is looking for an Interaction Designer with
expertise in both desktop and web based software. The ideal candidate
will also have visual design expertise.  Candidates with financial
services or medical instrumentation experience are encouraged to
apply.

Full Job Description
http://www.box.net/shared/mqchve5z66

Contac Brent at brero...@cisco.com if interested

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Re: [IxDA Discuss] IxD and humanitarian work

[Leonardo Parra]

Hi Oscar,

Take a look at Make mag issue 18, you might bump into some funky and
fun ways to tinker around with Ix, and both old and new tech.

http://makezine.com/18/

It might not be exactly what you´re looking for, but it´ll certainly
give you some insights.

lpa.

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Re: [IxDA Discuss] Colors and Usability

[j. eric townsend]

Also remember that some users might need to change to colors that a 
designer might consider non-optimal.There's a strong belief that 
dark-on-white text is best for screen, but for those of us that are 
light sensitive, green or orange on black is best if we're manipulating 
large amounts of text.


--jet


Michael Micheletti wrote:

A couple more links for you:

Colorblindness simulator:
http://colororacle.cartography.ch/

Accessibility in Interaction Design course at the Open University:
http://openlearn.open.ac.uk/course/view.php?id=2057

NASA/Ames Research Center - Designing with Luminance Contrast:
http://colorusage.arc.nasa.gov/design_lum_0.php
These guys have great info and examples at their site, recommended.

Michael Micheletti


On Tue, Jul 14, 2009 at 11:24 PM, C K Vijay Bhaskar <
ckvijaybhas...@gmail.com> wrote:


One of the sites that talks on color and usability is :
http://www.colormatters.com/usability.html. You can also google for
more info on this topic.

About the color and download speed:
The fact is that any information over the internet is just binary
data that is processed via the user's computer. The speed would
depend on the connection speed, the inflow of color information, the
ability of the browser to decipher the color based on its internal
algorithm and properties and finally the ability of the graphic chip
on the mother board to aid in the processing of the color on the
user's screen. With the current advancement of technology, all this
happens in a matter of milliseconds or less.

Hope this helps.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=43732



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--
J. Eric "jet" Townsend -- designer, fabricator, hacker

design: www.allartburns.org; hacking: www.flatline.net;  HF: KG6ZVQ
PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8

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[IxDA Discuss] Macrovision's "Rovi"

[j. eric townsend]

Looks like Macrovision decided there is real money to be made in the 
licensed-UI department:






--
J. Eric "jet" Townsend -- designer, fabricator, hacker

design: www.allartburns.org; hacking: www.flatline.net;  HF: KG6ZVQ
PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8

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Re: [IxDA Discuss] Going beyond Usability: The need to design for Persuasion, Emotion, and Trust

[Jared Spool]

On Jul 14, 2009, at 6:06 PM, adrian chan wrote:

Strictly speaking i don't think persuasion should be applied to  
communication and social interaction environments, lest we confuse  
design elements with actual interpersonal exchanges.


I'm sorry, Adrian,

I don't understand this at all.

How can we avoid it?

In appropriate social environments (such as corporate idea markets and  
innovation forums), wouldn't we want to persuade individuals who would  
otherwise be reluctant to communicate and interact?


Don't we want to persuade individuals to use appropriate etiquette and  
follow social norms? (How many of us have accidentally replied-to-all  
or broadcasted private messages because of poorly designed reply  
functionality?)


I think, in communication and social interaction, persuasive design  
techniques are highly desirable.


Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool


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Re: [IxDA Discuss] Colors and Usability

[Jared Spool]

On Jul 14, 2009, at 8:24 PM, Harikrishna VP wrote:


1) Can you please share some literature on usage of colors and
usability.



Molly Holzschlag has an awesome book on this topic. Unfortunately, I'm  
writing from an airplane and don't have access to the interwebs, so I  
can't cite the title.


I think it will answer all your questions.

Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool


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Re: [IxDA Discuss] What are the elements of a useful APP experience?

[Jared Spool]

On Jul 14, 2009, at 12:38 PM, David Kozatch wrote:


One of the key things to remember when designing for a smart phone is
that, unlike a web interface (esp. the Web 1.0 variety), the user
expectation is rooted in dynamic, two-way communication.
Applications that are not designed with this in mind won't provide
the experiences that users are seeking.


Hi David,

That's an interesting generalization. Thinking of the apps I use on my  
iphone most frequently, only about a 1/3 have a two-way communication  
component.


I think 2-way communication can make mobile apps interesting in a way  
you wouldn't get as easily from other platforms, but I don't think  
this is a requirement of mobile apps.


Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool


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Re: [IxDA Discuss] Digitial newspaper/magazine editions user experience

[Jared Spool]

On Jul 14, 2009, at 12:48 PM, Rob Enslin wrote:


Judging the responses it appears that the majority of you report
(anecdotally and with data) user experiences not living up to their  
original
print versions and expectations. Whilst there are some advantages to  
be
gained (richer content, more visual, hyper-linking, tracking, etc)  
from
electronic versions, looking at alternative options might be better  
time

spent. Alternatives might include mobile (including apps) versions,
kindle-type offerings, and existing online improvements.


I think that the value in online news sources is that you can do  
things that can't be done in print. Emulation of a print metaphor  
(full-page spreads, turning pages) is akin to how television tried to  
emulate live theatre when it first emerged (fixed-position cameras,  
lighting, and staging).


I think those institutions that look at the experience of taking in  
news, understanding the different contexts and objectives, will come  
away with innovations that really make an online news source something  
very desirable.


I want to highlight Andrew DeVigal and the team at the New York Times  
with the amazing work they are doing. The NYTimes interactive pieces  
are brillliantly constructed and quickly immersive. They tell the  
story and give perspective in a way you can't see from the print  
edition.


Print will always have its place, but interactive news is going to  
come into its own very quickly as a desirable and engaging experience.


That's my opinion. (As always, it's worth exactly what you paid for it.)

Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool


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Re: [IxDA Discuss] What are the elements of a useful APP experience?

[Jared Spool]

On Jul 14, 2009, at 2:16 PM, Fritz Desir wrote:

My thoughts are on the following elements (all of which we’re  
familiar with):

• Knowledge (of brand, environment & goals)
• Findability (how do I discover it?--WOM?)
• Anticipation (of user needs throughout flow)
• Participation (by brand—as in interactive feedback)
• Sustainability (impact on the owner—can it be maintained?)
• Sharing (can I share it easily?)
• Touch level/depth (similar to click path--how many does it take to  
do what I want?)

• Optimization (how quickly is it modified/improved?)



Hi Fritz,

This is a question we're getting from our clients a lot lately.

How is the list above any different from any other platform, such as  
web or desktop?


Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool


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Re: [IxDA Discuss] IxD and humanitarian work

[melissa casburn]

Try the NetSquared community: http://www.netsquared.org/


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=43800



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Re: [IxDA Discuss] changing standards for multi touch, multi user interfaces?

[fernando]

Hi Michelle!
Its Fdox again!

I gave u wrong url!!

The right one is: 

http://www.1scale1.com/blog/node/81

G-luck!


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=43435



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Re: [IxDA Discuss] Distance Learning Option for M.S in Human Computer Interaction(HCI)

[Bill Welense]

Hi Sajitha,
I'm currently in the MS HCI program at DePaul and will graduate
after the next term. It's been a great experience for me, although
I've never taken any "DL" (distance learning) classes, as the
school refers to them. The program is definitely more geared towards
practicing interaction design/user experience professionally than to
the academic side. I don't see this as a bad thing for what it's
worth. The only "complaints" (and I stress the air quotes) I've
heard from classmates is that if you're not already involved in
software design/development, that the program is better for
networking than learning about HCI/UX.

That said, if you're going the distance learning route, I strongly
recommend getting involved in whatever design community you have in
your area, or even start a local IxDA group if there isn't one
already.

Good luck!

-Bill


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=43756



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Re: [IxDA Discuss] Is it time to grit my teeth and bear it?

[Jennifer Cummings]

We encounter that situation, as well. I can tell you from recent
experience that this can be a serious problem for view-only users
when the application goes live.

Sometimes, the users have a much bigger hammer, but they don't know
which nails to hit. Make it clear to the users why a dual-purpose
screen will be a disadvantage, then let them lead the charge against
it.

Another tactic we use:  Around here, it's very important to follow
standards.  So, we point out that our standard - and the "industry
standard" -- is to use disabled fields when a field can normally be
edited by the user, but is momentarily unavailable because of special
circumstances. If a user can never edit a field, editable controls
(disabled or not) are inappropriate.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=43766



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