Re: [IxDA Discuss] Unusable things

[Knake, Lena]

Hi Chathrin,
have a look here; http://be-useful.net/
a lot of ordinary things should be more useful;
the elevator is already mentioned here, because of the alarm button which is be 
pressed when you lay on it by mistake - there should be a box around...

best regards 
Freundliche Grüße
Lena Kristina Knake
 
PAGE Verlag
Redaktion WEAVE
Borselstraße 28/Haus i
D-22765 Hamburg


Phone +49/40/851 83 412
https://www.xing.com/profile/Lena_Knake
www.weave.de
-
Der PAGE Verlag ist
eine Zweigniederlassung der
Ebner Verlag GmbH & Co. KG
Karlstraße 41, 89073 Ulm
Geschäftsführer: Gerrit Klein
Kommanditgesellschaft, Ulm
Registergericht Ulm, HRA 1900
Persönlich haftende Gesellschafterin:
Ebner Verlagsverwaltung GmbH,
Registergericht Ulm, HRB 576
USt.-IdNr.: DE 147041097

-Ursprüngliche Nachricht-
Von: new-boun...@ixda.org [mailto:new-boun...@ixda.org] Im Auftrag von 
Catherine Ryan
Gesendet: Montag, 28. September 2009 06:16
An: disc...@ixda.org
Betreff: [IxDA Discuss] Unusable things

OK - so we work in the world of digital. Here the affordance is a
perceived one. But what about our real lives?

Here's the thing - I want to start a list of unusable real life
things

1. Elevator buttons: when I press the wrong floor (which is quite the
frequent occasion in my uncaffienated state before 12pm) why can't I
"unpress" my mistake?

2. Toilet doors: why does one open in and the next out. Furthermore -
why wash your hands when you must touch germ-ridden door handles after
the fact? If there is ever a need to have automatic doors - here it
is.

3. Coffee cups without handles: OK - I'm a great lover of style and
aesthetics, however when it burns my hands off...I'd find it more
classy to have a handle and not have tears in my eyes from lifting my
beloved caffeine to my mouth.



Reply to this thread at ixda.org
http://www.ixda.org/discuss?post=46113


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Re: [IxDA Discuss] pattern suggestions for personalisation

[Jarod Tang]

http://news.google.com/

On Tue, Sep 29, 2009 at 2:24 PM, Jax Wechsler  wrote:

> Hi,
>
> Does anyone know of any sites that allows for the personalisation of
> information and does it well?
>
> Within a site I am wire-framing, users can select from 8 categories that
> relate to them and a panel will then tailor content and display it in a
> panel separate from the main content on the site.
>
> Any suggestions?
>
> TIA
>
> Jax
> 
> Welcome to the Interaction Design Association (IxDA)!
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>



-- 
@jarodtang
http://designforuse.blogspot.com/

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Re: [IxDA Discuss] pattern suggestions for personalisation

[Jan Willem]

I believe http://www.netvibes.com/ could be a nice example


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46163



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Re: [IxDA Discuss] Is there a good reason to require people to id their credit card?

[Shivan Kannan]

>From my experience, I have seen forms that first ask only for the card
number. They do not ask for the card type or bank, where a user would
select from a drop down or such. It is only the card number that is
required from the user and on submitting the form, after processing,
the bank logo or that associated with the card appears that mean a
branding element giving assurance for the user (card holder) that
everything is proceeding very well.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46138



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[IxDA Discuss] What Other Fields Could UXers "Steal" From?

[Vicky Teinaki]

Hi all,

(Shameless plug maybe, but I'd love to tap into the collective IXDA
intelligence )
I recently wrote a post about other fields UXers could 'steal' from
http://johnnyholland.org/2009/09/28/good-ixders-borrow-great-ones-steal/

I've love other people's insight into other fields and texts that UXers
would do well to be aware of. (For example, I know that there is some pretty
cool stuff in performing arts like labannotation, but didn't have enough
information to put it in). From the comments so far I've already found out
that Ithere is much to be had in behavioural economics!


Thanks
Vicky

-- 
Vicky Teinaki
Phone: 021 027 01410
Skype: vicky.teinaki
Twitter: vickytnz

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Re: [IxDA Discuss] Is there a good reason to require people to idtheir credit card?

[William Hudson]

There are many sources for credit card prefixes (as well as check digit
algorithms) for validating credit cards. For example,
http://en.wikipedia.org/wiki/Bank_card_number

I think as long as users are clear what cards you accept there is no
need to ask. For me, it is almost always Amex that I have trouble with,
so I check that Amex is listed before I get too far. I have never known
a 'grown-up' MasterCard or Visa not to work. (My daughter has a teen-age
version which is so badly supported by some sites and stores, which say
they accept it and then don't, that she has actually lost her confidence
in using it. Part of this is the bank's fault for changing the name of
the thing so many times.)

Regards,

William Hudson
Syntagm Ltd
Design for Usability
UK 01235-522859
World +44-1235-522859
US Toll Free 1-866-SYNTAGM
mailto:william.hud...@syntagm.co.uk
http://www.syntagm.co.uk
skype:williamhudsonskype 

Syntagm is a limited company registered in England and Wales (1985).
Registered number: 1895345. Registered office: 10 Oxford Road, Abingdon
OX14 2DS.

Confused about dates in interaction design? See our new study (free):
http://www.syntagm.co.uk/design/datesstudy.htm

12 UK mobile phone e-commerce sites compared! Buy the report:
http://www.syntagm.co.uk/design/uxbench.shtml

Courses in card sorting and Ajax interaction design - Las Vegas and
Berlin:
http://www.nngroup.com/events/

> -Original Message-
> From: discuss-boun...@lists.interactiondesigners.com [mailto:discuss-
> boun...@lists.interactiondesigners.com] On Behalf Of Jared Spool
> Sent: 28 September 2009 11:24 PM
> To: Amy Jones
> Cc: disc...@ixda.org
> Subject: Re: [IxDA Discuss] Is there a good reason to require people
to
> idtheir credit card?

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Re: [IxDA Discuss] pattern suggestions for personalisation

[Julia Slavin]

Hi Jax,

I think that most of modern e-commerce websites allow certain amount
of personalization.

I tend dividing parameters by which it's possible to personalize the
site into two main group - "Not logged in customers" and "Logged in
customers".

Not logged in customers.
For all your visitors you could use data available from your web
statistics and servers logs. For example, without having personal
information about your visitors you still could group them by:
* Language (browser/OS settings)
* Country (IP)
* Flash player version
* Screen resolution
* Date & time
* Referral
* Last visit date
* Keyword referred

Not logged in customers.
If you have a log-in mechanism and store personal information about
your customers, you have almost infinite ways to customize your
website. Depending on your user profiles you could group them by:
* Money spent on your website
* Money left in their wallet
* Level of their loyalty
* Usage frequency
* Last time purchase
* Preferred products
* and many more depending on your website.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46163



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Re: [IxDA Discuss] Preferences to show the number of items to display per page

[Nick Dunn]

In 37signal's Getting Real book there is a great page titled "Avoid
Preferences":

"Decide the little details so your customers don't have to %u2014
preferences are a way to avoid making tough decisions"

Removing preferences also removes the need to design extra UI, test
additional code, and add additional perceived complexity to your
application.

Perhaps a spot of testing with the users would reveal an optimal
per-page number that works for everyone regardless of the data view?


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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http://www.ixda.org/discuss?post=46070



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Re: [IxDA Discuss] Is there a good reason to require people to idtheir credit card?

[Jared Spool]

On Sep 29, 2009, at 4:56 AM, William Hudson wrote:

There are many sources for credit card prefixes (as well as check  
digit

algorithms) for validating credit cards. For example,
http://en.wikipedia.org/wiki/Bank_card_number


Part of the problem, as pointed out by the chart, is different cards  
have different number lengths. They range from 13 digits to 16 digits.  
For example, someone who accidentally leaves the first digit off of  
their mastercard or visa could look like a valid amex card.


Again, it depends when you're doing your authorization check. If  
you're processing immediately during the users' session, you don't  
need to ask for the card type because an entry error will be caught  
(assuming you've got a decent merchant processor).


However, lots of purchase systems do a deferred authorization check,  
to allow the seller to have a look at the transaction before its put  
through the system (often for additional fraud protection or inventory  
clearance). In this instance, it's better to ask for the card type to  
give you a piece of redundant information for the validity check.


In shopping cart and checkout systems, things are rarely as easy as  
they seem.


Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool


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Re: [IxDA Discuss] Usability in software products aimed for kids

[Dru]

We are rolling out a site targeting kids agest 5-8 and then Phase 2
will be 9-11. It is an educational site re: nutrition and healthy
choices (re:diet).  Here are some of the sources I found helpful.
http://www.otal.umd.edu/uupractice/children/

http://www.redorbit.com/news/technology/382138/interface_design_web_portals_and_children/index.html?source=r_technology



. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Toward a search dominant wayfinding paradigm (worth it?)

[Sam Murray-Sutton]

Your message immediately brought to mind a comment from Jeff Atwood
discussing Stackoverflow  - 

"Google is our interface".

I think this sort of thinking is especially pertinent to any site
that has a knowledge base function.

Clearly a huge generalisation, but it's probably worth remembering
that many users will search your site with Google(other search
engines are available), so your search function is almost always
going to be at best a second resort.

-Sam


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Is there a good reason to require people to idtheir credit card?

[William Hudson]

Jared -
 
Ø  In shopping cart and checkout systems, things are rarely as easy as they 
seem.
 
You could substitute many things for 'shopping cart and checkout' but it's our 
job as designers to make this 'magic' happen with minimum inconvenience to 
users. Naturally, it's a trade off, but my feeling is that it just doesn't help 
very much to ask for the credit card type. It's virtually impossible to get a 
valid credit card number from a missed digit and you already have name, expiry 
date CCV, address and DNA sample to fall back on. (I was kidding about the DNA 
sample, but the guy who invented DNA fingerprinting apparently foresees a world 
where we would just spit into something to make a payment - it sounds 
unhygienic to me! See the current issue of New Scientist.)
 
Regards,

William
 
 
From: Jared Spool [mailto:jsp...@uie.com] 
Sent: 29 September 2009 2:18 PM
To: William Hudson
Cc: Amy Jones; disc...@ixda.org
Subject: Re: [IxDA Discuss] Is there a good reason to require people to idtheir 
credit card?
 
 
On Sep 29, 2009, at 4:56 AM, William Hudson wrote:



There are many sources for credit card prefixes (as well as check digit
algorithms) for validating credit cards. For example,
http://en.wikipedia.org/wiki/Bank_card_number
 
Part of the problem, as pointed out by the chart, is different cards have 
different number lengths. They range from 13 digits to 16 digits. For example, 
someone who accidentally leaves the first digit off of their mastercard or visa 
could look like a valid amex card.
 
Again, it depends when you're doing your authorization check. If you're 
processing immediately during the users' session, you don't need to ask for the 
card type because an entry error will be caught (assuming you've got a decent 
merchant processor).
 
However, lots of purchase systems do a deferred authorization check, to allow 
the seller to have a look at the transaction before its put through the system 
(often for additional fraud protection or inventory clearance). In this 
instance, it's better to ask for the card type to give you a piece of redundant 
information for the validity check.
 
In shopping cart and checkout systems, things are rarely as easy as they seem.
 
Jared
 
Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool
 

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Re: [IxDA Discuss] Is there a good reason to require people to idtheir credit card?

[Jared Spool]

On Sep 29, 2009, at 9:55 AM, William Hudson wrote:

It’s virtually impossible to get a valid credit card number from a  
missed digit and you already have name, expiry date CCV, address and  
DNA sample to fall back on.


No, but you can detect the error sooner. (Again, it really depends on  
the process you're using for authorization. In deferred authorization  
cases, this is what I'd recommend.)


Jared


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Re: [IxDA Discuss] Toward a search dominant wayfinding paradigm (worth it?)

[Alok Jain]

I agree with the idea of search being a powerful interface and that
"Google is our interface" idea. Even app launchers like Quicksilver
(OSX) have worked very well and they are fundamentally search.

However there are a few points that make it not so simple

1. From an experience standpoint the difference is same as asking a
customer to go to front desk and ask about something v/s approaching
the customer and introducing yourself. That applies to marketing
messages but also to navigation. Search is more in the category of
asking customer to go to a front desk - I think there is an
impersonal feeling to it.

I looked at Sequio capital example and it just makes me stop and
think what should I do next

2.  Recognition v/s recall - Search requires recall of sorts, there
is a decision required on how to form the query and more. Browsing on
the other hand is more on the recognition side. 

3. From a business standpoint you do want to make the customer aware
of the products without being dependent on the user asking the right
question because in many case they might not know that a particular
kind of product is offered by Adobe.


I think what will help is a simplification of product listing,
currently it's just a  list of product names with every variation,
for e.g.  Photoshop CS4 and Photoshop CS4 extended, there are 12
flash related products and so on.I think the customer would need
better guidance.

- Alok Jain (AJ)


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Is there a good reason to require people to idtheir credit card?

[Jennifer R Vignone]

I think that a part of the reason for asking is to show the user what methods 
of payment and types of cards are accepted.
A user may have a few credit cards and this gives them a chance to see which 
ones are accepted, and decide which one they want to use.
Not every business accepts all credit cards.
There are also instances where a user may want to use the card for that store 
(example would be a Macy's charge card).
I would rather see a list of the cards I can use to see which ones are accepted 
and make my decision before entering numbers rather than enter a card number to 
find that it isn't accepted.
Also, the credit card selection stage is sometimes grouped with the selection 
of PayPal, which doesn't require a card number entry.

Jennifer



-Original Message-
From: discuss-boun...@lists.interactiondesigners.com 
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of William 
Hudson
Sent: Tuesday, September 29, 2009 9:56 AM
To: Jared Spool
Cc: disc...@ixda.org
Subject: Re: [IxDA Discuss] Is there a good reason to require people to idtheir 
credit card?

Jared -
 
Ø  In shopping cart and checkout systems, things are rarely as easy as they 
seem.
 
You could substitute many things for 'shopping cart and checkout' but it's our 
job as designers to make this 'magic' happen with minimum inconvenience to 
users. Naturally, it's a trade off, but my feeling is that it just doesn't help 
very much to ask for the credit card type. It's virtually impossible to get a 
valid credit card number from a missed digit and you already have name, expiry 
date CCV, address and DNA sample to fall back on. (I was kidding about the DNA 
sample, but the guy who invented DNA fingerprinting apparently foresees a world 
where we would just spit into something to make a payment - it sounds 
unhygienic to me! See the current issue of New Scientist.)
 
Regards,

William
 
 
From: Jared Spool [mailto:jsp...@uie.com] 
Sent: 29 September 2009 2:18 PM
To: William Hudson
Cc: Amy Jones; disc...@ixda.org
Subject: Re: [IxDA Discuss] Is there a good reason to require people to idtheir 
credit card?
 
 
On Sep 29, 2009, at 4:56 AM, William Hudson wrote:



There are many sources for credit card prefixes (as well as check digit
algorithms) for validating credit cards. For example,
http://en.wikipedia.org/wiki/Bank_card_number
 
Part of the problem, as pointed out by the chart, is different cards have 
different number lengths. They range from 13 digits to 16 digits. For example, 
someone who accidentally leaves the first digit off of their mastercard or visa 
could look like a valid amex card.
 
Again, it depends when you're doing your authorization check. If you're 
processing immediately during the users' session, you don't need to ask for the 
card type because an entry error will be caught (assuming you've got a decent 
merchant processor).
 
However, lots of purchase systems do a deferred authorization check, to allow 
the seller to have a look at the transaction before its put through the system 
(often for additional fraud protection or inventory clearance). In this 
instance, it's better to ask for the card type to give you a piece of redundant 
information for the validity check.
 
In shopping cart and checkout systems, things are rarely as easy as they seem.
 
Jared
 
Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jsp...@uie.com p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks  Twitter: @jmspool
 

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This email is confidential and subject to important disclaimers and
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securities, accuracy and completeness of information, viruses,
confidentiality, legal privilege, and legal entity disclaimers,
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[IxDA Discuss] EVENT in Austin, TX: Stop, Collaborate & Listen: A Panel about Getting Buy-In

[Amy Jones]

If you wanted to RSVP for Stop, Collaborate & Listen and found it
already booked, don't despair!  There are a few more seats now
available.   Act quickly, as these last seats will fill up quickly.
Full description below:

 

 

How do you communicate with stakeholders?  What about
developers/implementers? What do you say, and what do you not say?  How
do you create buy-in and get others to share your vision and get excited
about it?

AustinUX and Austin UPA are hosting a panel discussion on collaboration
& communication techniques that work.  Come and hear our panelists share
their experiences, and come and share your own.

Tuesday, October 6th, 6:30 - 8:30, at Convio HQ in the Domain.This
is a free event, but space is limited.  Please RSVP online:

http://www.eventbrite.com/event/434397294
 

6:30 - 7:00:  Arrival and networking

7:00 - 8:30: Panel and open discussion

PANELISTS:

Edward Garana is the Creative Services Director of Hoover's Online.  He
leads a whip-smart design team and is responsible for the overall visual
design and user experience of the Hoover's site.

Jon Kolko is Associate Creative Director at frog design, and is the
Editor-in-Chief of interactionsmagazine.  Besides working with entities
that don't believe in capital letters, Jon sits on the Board of
Directors of IxDA, and is author of Thoughts on Interaction Design.

Paul Sherman is founder and principal consultant at ShermanUX.  He is a
contributor to and editor of Usability Success Stories: How
Organizations Improve by Making Easier-to-Use Software and Web Sites,
and writes a regular column for the online user experience magazine
UXmatters (UXmatters.com).

Robin Silberling has focused on user experience design for web
applications and web sites for over a decade.  She has been on the
forefront of interface design, working for both Apple and Netscape in
the 1980s and 90s.  In this millennium, Robin currently serves as a
Senior User Experience Designer at Open Text/Vignette software.

 

 

 


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Re: [IxDA Discuss] Is there a good reason to require people toidtheir credit card?

[William Hudson]

Jennifer -

This was mentioned earlier, but of course you need to let customers know
what credit cards you accept well in advance of the checkout. For
example, when we did not used to take Amex on our site, I had companies
contacting me because they had got to the checkout and could not use
their company Amex card. The purchases were large enough that they did
not want to use their personal MasterCard or Visa. We had to arrange
payment through another process (PayPal or similar). Getting all the way
to the credit card dropdown list only to discover that you cannot use
the card in your hand does not make for a good experience!

Regards,

William



> -Original Message-
> From: Jennifer R Vignone [mailto:jennifer.r.vign...@jpmorgan.com]
> Sent: 29 September 2009 4:00 PM
> To: William Hudson; Jared Spool
> Cc: disc...@ixda.org
> Subject: RE: [IxDA Discuss] Is there a good reason to require people
> toidtheir credit card?
> 
> I think that a part of the reason for asking is to show the user what
> methods of payment and types of cards are accepted...

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[IxDA Discuss] Invitation to connect on LinkedIn

[Margaret Hanley]

LinkedIn


Margaret Hanley requested to add you as a connection on LinkedIn:
--

Ravi,

I'd like to add you to my professional network on LinkedIn.

- Margaret

Accept invitation from Margaret Hanley
http://www.linkedin.com/e/IqlmnSkYcE3ZEwwWImc8yHdvi4M/blk/I1468657438_2/pmpxnSRJrSdvj4R5fnhv9ClRsDgZp6lQs6lzoQ5AomZIpn8_cBYUcPgTdjoUdzgNiiZjqzBDrA9gl2YRc3cPc3kTdzsLrCBxbOYWrSlI/EML_comm_afe/

View invitation from Margaret Hanley
http://www.linkedin.com/e/IqlmnSkYcE3ZEwwWImc8yHdvi4M/blk/I1468657438_2/39ve3cQdPkSe3oQckALqnpPbOYWrSlI/svi/
 
--

DID YOU KNOW LinkedIn can help you find the right service providers using 
recommendations from your trusted network? Using LinkedIn Services, you can 
take the risky guesswork out of selecting service providers by reading the 
recommendations of credible, trustworthy members of your network. 
http://www.linkedin.com/e/svp/inv-25/

 
--
(c) 2009, LinkedIn Corporation


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Re: [IxDA Discuss] Toward a search dominant wayfinding paradigm (worth it?)

[Andrew Hinton]

The default browse experience has several simultaneous goals. One of those
goals is to give a visitor some sense of what that site is about and what
can be expected to be found there.  It helps orient a visitor and provide
context, whether the 'tabs' get clicked or not.

But the idea that *everything* in that site has to exist on some clickable,
static hierarchy of tree structures is possibly becoming an obsolete notion,
due to the sheer scale of such sites, especially user-generated behemoths
and "we sell everything" e-shops.

In these cases, there's more of a continuum between searching and browsing.

In fact, Search, done well, is essentially dynamic, custom browsing.

Even if I navigate Amazon by clicking categories until I get to a product
list that interests me, it's being generated dynamically. And the deeper I
go, the higher the percentage of links I see that are there uniquely because
of my behavior and product choices. These are all being driven by
sophisticated search queries kicked off by my click-to-browse activity.

Essentially I'm getting at this point: this search vs browse thing is more
and more a false dichotomy. The navigation super-structures are becoming
much more about *utility* than *content* ... such as on Flickr, where the
navigation has much more to do with *what I do with photos* (sort, search,
explore, share, etc) than the categories of photos themselves, which is
mostly being driven by user activity.

-- 
andrew hinton / inkblurt.com

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Re: [IxDA Discuss] Toward a search dominant wayfinding paradigm (worth it?)

[mark schraad]

On Tue, Sep 29, 2009 at 1:59 PM, Andrew Hinton  wrote:

>
> In fact, Search, done well, is essentially dynamic, custom browsing.
>


That in it's self is rendering 'sense of place' as a less than effective a
metaphor.

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[IxDA Discuss] Looking for social media/social anxiety reference material

[Chris Heckler]

I know there's a few people with a psych background of some sort and
many readers with a broad net around here so I thought I'd ask: Have
you heard of any research/researchers, articles, books, etc. dealing
with social media and social anxiety?  General social psychology with
relation to social media would be useful too.

Thanks,
Chris

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Re: [IxDA Discuss] Unusable things

[Sheri Hyman]

Ah yes, the alarm button in the elevator. In our apartment building
elevator, it's the lowest button, so it's the first one that all
toddlers learn to push.  


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46113



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Re: [IxDA Discuss] Looking for social media/social anxiety reference material

[Bryan Minihan]

If you have access to Ebsco, there's a wealth of information there regarding
online bullying using social networks, as a start.  Search for MySpace
Lawsuit, for one...

I did a research paper on social networks and ethics awhile back, and can
post and send a link, if that's what you're looking for...

Bryan Minihan


-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of Chris
Heckler
Sent: Tuesday, September 29, 2009 12:12 PM
To: disc...@ixda.org
Subject: [IxDA Discuss] Looking for social media/social anxiety reference
material

I know there's a few people with a psych background of some sort and
many readers with a broad net around here so I thought I'd ask: Have
you heard of any research/researchers, articles, books, etc. dealing
with social media and social anxiety?  General social psychology with
relation to social media would be useful too.

Thanks,
Chris

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[IxDA Discuss] [EVENT] CanUX Early Registration until Sept. 30!

[Matthew Nish-Lapidus]

Hi Everybody!

I just wanted to forward on the info about CanUX, an amazing event
coming up in November.  Early registration is on until Sept. 30th,
plus all IxDA members can use the discount code cnxixda for an
additional $75 off registration!

Join your peers and well as great presenters (Peter Merholz, Nathan
Curtis, and more) in the beautiful Canadian Rockies for three days of
hands on workshops.

Read on below for more info, and check out http://canux.nform.ca for
a full schedule and material form previous years.

Hope to see some of you there!


Matt Nish-Lapidus
nForm User Experience




I'd like to remind you that Canux 2009 is fast approaching, and
early registration is available *through September 30*. I wanted to
share some details about program, which looks like one of our best
ever. 

This year we're excited to welcome a fantastic roster of speakers. 
·  Peter Merholz, President of Adaptive Path 
·  Kristina Halvorson, author of Content Strategy for the Web 
·  Lane Becker, President of Get Satisfaction 
·  Nathan Curtis, author of Modular Web Design 
·  Rahel Bailie, of Intentional Design and Content Strategy pioneer 
·  Chad Fournier, UX lead for Shaw Communications 
·  The Banff Leadership Arts Ensemble 
·  Matthew Milan, of Normative Design 
·  Alex Eberts of Akoha, the social reality game startup 

We're still confirming a couple more sessions, and we're working to
bring a nonprofit organization as our Design Slam partner, so we’ll
work on real world problems that make a difference. 

This year, Canux is available for the early registration package
price of $999. That includes two nights single accommodation, meals,
two receptions in addition to the conference itself, all for less
than many other events charge in fees alone. After September 30th the
price goes up to $1199. 

You can find full details and registration at our website 
http://canux.nform.ca 



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Re: [IxDA Discuss] Looking for social media/social anxiety reference material

[Chris Heckler]

Good call Bryan.  That's a topic you here of in the news every so
often but my brain hadn't pulled it out as a search term.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46184



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Re: [IxDA Discuss] Toward a search dominant wayfinding paradigm (worth it?)

[Andrew Hinton]

Good point ... that's why I've been leaning more toward thinking in terms of
Context, which is related to place (and cognitively shares some brain matter
with how we process & navigate physical space), but thinking of this sort of
space in terms of context allows for the fluidity we find in digitally based
experiences.

It also allows us to think in terms of the user's context, which informs
their understanding of (and merges with) how we've arranged, categorized and
named things.

Of course, that's all kind of wishy-washy theoretical talk that I'm afraid
isn't immediately helpful to the kind soul from Adobe who started this
thread :-)


On Tue, Sep 29, 2009 at 3:08 PM, mark schraad  wrote:

> On Tue, Sep 29, 2009 at 1:59 PM, Andrew Hinton  wrote:
>
>>
>> In fact, Search, done well, is essentially dynamic, custom browsing.
>>
>
>
> That in it's self is rendering 'sense of place' as a less than effective a
> metaphor.
>



-- 
andrew hinton / inkblurt.com

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Re: [IxDA Discuss] Unusable things

[Don Habas]

"1. Elevator buttons: when I press the wrong floor (which is quite
the frequent occasion in my uncaffienated state before 12pm) why
can't I "unpress" my mistake?"

If I wanted to go to the 20th floor, and a bunch of people were going
to floors below mine, I would just "unpress" all of those.  Quite
useful!


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46113



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Re: [IxDA Discuss] Looking for social media/social anxietyreference material

[Gretchen Anderson]

Just heard Don Abrahms from Social Technologies give a killer
presentation with some of this type of info. Might want to check with
them and see if they sell reports.

Also, Forrester/Gartner might have something useful given the "hotness'
of the domain.

>

I know there's a few people with a psych background of some sort and
many readers with a broad net around here so I thought I'd ask: Have
you heard of any research/researchers, articles, books, etc. dealing
with social media and social anxiety?  General social psychology with
relation to social media would be useful too.

Thanks,
Chris


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[IxDA Discuss] [Event] IxDA Northern NJ, Weds Sep 30th, 6:30pm, Madison, NJ

[Bruce Esrig]

The IxDA has a new local group, IxDA Northern NJ, which meets approximately
once a month in Madison, NJ. Our goal is to facilitate networking and
professional development for user experience professionals in northern New
Jersey.

For our September 30th event, we're planning a discussion about Web 3.0
buzzwords and the real phenomena that they refer to. Our facilitator, Yana
Kane-Esrig, is a business analyst in the Application Software Group at
Alcatel-Lucent. She has more than ten years experience tracking the online
world and reporting on its implications.

ABSTRACT

As the online world evolves, user behaviors, business models and technical
capabilities that used to be fringe phenomena are moving to the forefront of
the online world and are interacting with each other. We can discuss these
phenomena and how they may affect both the user experience and the business
potential of the online world.
LOGISTICS

We're currently using Meetup for event signups and local announcements.
There is also a new forum for professional discussions. To RSVP for this
event or to see the rest of the abstract and the logistical details, please
join the meetup group at http://ia.meetup.com/54/calendar/11371520/

In future months, starting with November, we'll be aiming for second
Wednesdays.

DATE & TIME
September 30, 2009, 6:30 p.m.

LOCATION
Madison, NJ
Details about location and food are available on Meetup.

If you would like more information, please contact us at northern-nj-local
at ixda.org

Best wishes,

Your organizers: Adam Lerner and Bruce Esrig

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Re: [IxDA Discuss] Examples of filtered lists with dropdowns

[kim van Poelgeest]

Sounds like a variant on "faceted navigation". It's used often with
ecommerce websites having tons of categories to browse. 
http://simile.mit.edu/wiki/Faceted_Browser



. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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http://www.ixda.org/discuss?post=46155



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Re: [IxDA Discuss] Unusable things

[Jim Drew]

On Sep 28, 2009, at 9:32 AM, dbr...@gridironsoftware.com wrote:


Oh, don't getme started! :)

1. The tendency for humans to stand at the very edge of a baggage  
carousel so you can't see your bag, you need to excuse yourself into  
the circle when you do see it, then run the risk of injuring someone  
getting the bag off the conveyor. If they'd stand back 3 feet...


...then you would be standing there instead?  


2. Those little metal "skewers" onto which order tickets in a  
restaurant are "stabbed" (along with, presumably, a large number of  
fingers, hands, the occasional wrist, and who knows what else.)


Are those still prevalent?  I can't recall seeing them in years.   
Maybe they got discontinued for just this reason?



3. Devices that "beep" for everything. My microwave beeps when I  
press the buttons, beeps when it starts cooking, and beeps when it's  
done. I've been wanting to "de-beep" it for years.


That's what happens when you  remove the buttons and leave controls  
with negligible haptic feedback, so it's got to be replaced by  
something (I guess).


Of course, the first thought is "Why can't it be replaced by just  
watching the display change?"  Then again, the display on my microwave  
burned out three weeks ago, so I've been using it from memory. Haven't  
torched the cat yet, so I must have a good memory.


I just bought a new one tonight.  Fortunately Fry's puts a copy of the  
instruction manual inside the shelf models, so I could get some sense  
of the UI, since they can't plug them in for you to try out due to  
fire issues.  May I never have to suffer another microwave which makes  
me press Power-0-Time-1:00 to cooke something for 1 minute on Hi!  I  
noticed that some of the mid-range models had a dial rather than a  
keypad.  Of course, I couldn't try one out to see it it would beep- 
beep-beep constantly as I twisted the dial.  Probably would have,  
though.


-- Jim


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[IxDA Discuss] Regarding User Experience Architect profile

[Srinivas Annam]

Hello IxDers,

I am following this mailing list for more than a year now and I truly
appreciate the quality of discussions happening here. I get to learn a lot
from this mailing list and the views expressed by people on various topics
in this list are top quality. As the topics here help me a lot in terms of
my work and understanding the different work and thought patterns that exist
across the globe, I believe that people here would be able to put some light
on this particular topic.

It would be great if someone in the list could help me clarify these
questions for a research survey:

   - I wanted to know the prospects of being say a UX or IxD Architect for
   one of the biggest retail brands to be known
   - Tough the employer gives a set of roles and responsibilities with the
   offer, but how does the community take it. Is it exciting? okay? or no there
   is no top level design thinking envolved?
   - How different is it from working at a same role for a software company
   - Is it more exciting as a designer in terms of challenges
   - What kind of resources can be reffered for retail/interactive marketing
   design

Thanks in advance guys!!!

Regards,
Srinivas

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[IxDA Discuss] recommendation for good websites-about discount sales and offers

[sreeramen ramaswamy]

hello folks,

Please let me know if you guys have come across or designed a website
that provides information on discounted sales and offers in USA and
Europe. Would like to use them for a comparative study.

Regards,
sreeramen

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[IxDA Discuss] [JOB] UI/UX designer- San Francisco- Pie Digital

[Anne Pasdeloup]

Pie Digital a VC-funded, SF-based start-up with a product/service that will 
revolutionize the digital home. Excellent compensation and benefits. An 
atmosphere of innovation with a dynamic team of talented industry veterans.

POSITION DESCRIPTION:
We're looking for a passionate, quick-witted interaction designer with 
demonstrable professional experience in interaction, 
industrial/Internet/software application design to work on a wide variety of 
projects from consumer electronics (think iPhone, tablet PCs) to complex 
enterprise software (think Salesforce SaaS).

RESPONSIBILITIES:
- Developing UI vision delivers on our brand promise: We make home networking 
easy as Pie!
- Comprehensive understanding of product requirements and users' goals and 
objectives.
- Ongoing persona development
- Deadline-driven multi-vendor project management
- Developing system-wide information architecture and user flows across all UI 
touchpoints, and for all user constituencies (i.e. customer, partner, consumer)
- Conceptualizing and creating UI specifications, guidelines & libraries (e.g. 
imagery, iconography, etc.)
- Conceptualizing/managing UI look&feel to visual & nomenclature branding
- Managing multiple UI vendors of various UI touchpoints/elements to a seamless 
UX
- Rapidly, iteratively, and flexibly creating:
--- Flow charts of task flows or information architecture
--- Design schematics
--- Comprehensive unambiguous annotated wireframes specs
--- Paper and interactive prototypes
- Usability test protocols and moderation.
- Driving usability evaluation efforts with the goal of analyzing and 
translating usability evaluation outcomes into design improvements.
- Working closely with UI engineering teams on the translation of wireframe 
specs

SKILLS:
- Understanding complex systems and processes-both software-based and in the 
real world of people and atoms.
- Designing holistically to achieve a seamless system UX between various UI 
touch points.
- Communicating with pictures, words, whiteboard markers, napkins and ballpoint 
pens, sticks and patches of dirt.
- Working collaboratively on a strong-willed/opinioned team of experienced GUI 
contractors, demanding engineers and marketers, and time-challenged executives.
- Empathizing and designing for the wide-ranging needs of our various end users 
from the "give me the latest feature" technically astute to the "clean form 
above complex function" aesthetes to our most important of our target 
audiences: "I just want it to be intuitive and easy."

EXPERIENCE & EDUCATION:
* BS in HCI, Human Factors, UX Design or similar discipline. BS/MS in CS or 
equivalent a plus.
* Minimum of 5 years experience.
* Product development experience in consumer-facing technologies.
* Thorough understanding of technology and how to implement UI design to 
address technical and functional requirements of technology-challenged 
mass-market consumers.
* Visual/graphic design a plus
* Demonstrable ability in one or more of the following a plus: HTML/XHMTL, 
XML/XSLT, Java, JavaScript, AJAX, Flash, Flex



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Re: [IxDA Discuss] Microsoft Courier ...

[Calum Benson]

Tablet devices really do nothing for me, I have to say.  I just find
them incredibly awkward to write or draw on.  And as someone who
freaks out if anyone so much as breathes over my fingerprint-free
30" cinema display, the thought of smearing my hands and digits all
over such a device really isn't appealing!


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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http://www.ixda.org/discuss?post=45951



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Re: [IxDA Discuss] Camtasia Sync and your favorite UE software

[Adithya R]

Hi, I along similar lines, I was wondering if anyone knows of a UI
testing software that can capture video of the screen, microphone
input (users voice) and audio output from the test machine. I found
that this is a pretty hard task, especially on a PC.
Any suggestions regarding this?
Thanks
Adi


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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http://www.ixda.org/discuss?post=46157



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Re: [IxDA Discuss] Unusable things

[Ken Mohnkern]

On Mon, Sep 28, 2009 at 12:32 PM,   wrote:
> Oh, don't getme started! :)
. . .
> 4. T-shirts with irritating little tags that either a) annoy you by
> itching/poking your neck or b) stick up out of the top of the t-shirt like a
> tiny little "I'm a dork" flag.

Oh, but wait.

I have some t-shirts without tags. The tag info is printed on the
material inside the back of the neck, where the tag should be.

But early in the mornings, when it's dark in the bedroom and I'm not
wearing my reading glasses, I can't tell where that printing is.
Especially on shirts that have been laundered several times.

So I end up putting them on backwards about half the time. The tag
provides a tactile cue for shirt orientation.

ken

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[IxDA Discuss] Wizard/Form Design Inspiration

[Donna Lichaw]

Hi all,

Can anyone think of any online or offline apps or websites that have
a well-designed "wizard" or customization widget/feature that helps
you customize and produce big blocks of text? Like write a letter, or
customize a product, or create a product...What I'm working on is
text-based, but I'd love to see any examples, text or photo or
whatever, anyone's got!

Basically, I'm looking for examples that take in *many*
inputs/fields and display *many* options/returns in a fun, clear, and
easy-to-understand way. Real-time feedback (output updating as you
type/select options) would be nice.

If anyone's got examples that aren't "wizards" in particular, but
just innovative forms with many steps, that's cool too.

Thanks!
Donna


--
Donna Lichaw
User Experience Designer
http://www.greatnorthelectric.com/
dlic...@gmail.com
twitter: dlichaw


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[IxDA Discuss] [JOB] Information Architect/Experience Planner - Long Beach, CA - The Designory, Inc. - Full Time

[Jinsoo An]

The Designory is a full-service cross-media communications firm. We are a
creative company that transcends the limitations of traditional media,
allowing the message to drive the medium.  Located in ever changing downtown
Long Beach, we offer a dynamic, comfortable work environment supported by
dedicated and talented people.

Are you an IA or interaction/UX designer with 4+ years experience who enjoys
a beautiful and collaborative work environment where the dress is casual and
the projects are interesting?  If so, we'd love to hear from you.

Experience Planners play an integral, strategic role in planning desirable
and useful customer experiences. Information Architects are responsible for
information organization, navigation, interaction design, and business/user
process engineering by applying user-centered design methods and interaction
knowledge or emerging mediums to translate user needs, business objectives,
and technology capabilities. Working with Strategy, Creative, and
Engineering teams to identify and define project scope and requirements.
IAs lead tracks of work, work directly with clients, and create and advocate
experience planning  points of view both for the agency and for the client.


*REQUIREMENTS: *

   - 4+ years working as an information architect or interaction/UX designer
   including experience in designing organization, navigation, and search for
   large, complex consumer websites and simpler marketing microsites
   - Versed in user-centered design methods and techniques
   - Experience conducting competitive reviews that led to strategic
   insights and recommendations
   - Proficient in: InDesign, Illustrator, Photoshop, Visio, Microsoft
   Office
   - Excellent verbal, written, analytical and process oriented skills
   - Experience  working on multiple project simultaneously
   - Prepare IA documentation: use cases, interaction models, site maps,
   wireframes, workflows
   - Ability to work collaboratively on multi-disciplinary teams and with
   clients
   - Thorough understanding of common web and digital interface conventions
   - Experience working beyond the web site with emerging mediums: mobile,
   social, gaming, kiosk
   - Understanding of Flash, HTML, DHTML, JavaScript and Content Management
   Systems
   - Automotive and/or agency experience a plus


*RESPONSIBILITIES: *

   - User experience audits and heuristic evaluations
   - Define and design site structure
   - Assess and optimize workflow processes
   - Co-lead customer persona developments
   - User profiling and scenarios
   - Wireframes and infographics
   - Solution prototyping
   - User research/user testing
   - Present concepts and progress to clients
   - Plan and estimate for projects ranging from complex consumer websites
   to simpler marketing microsites
   - Participate or lead heuristic reviews of web sites or design artifacts
   - Perform competitive and gap analyses
   - Supporting design and engineering in their work processes


*Please email your resume and portfolio to:*
Beth Barringer
care...@designory.com


Jinsoo An
Information/UX Architect
The Designory, Inc.

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Re: [IxDA Discuss] Examples of filtered lists with dropdowns

[dlambert]

I used to work for a software company that built a configurator /
business rules engine.  We drove web sites where inputs to one field
would impact the availability / validity of options in other fields. 
It sounds like you have this sort of scenario, too.

We had some control over whether any given input would cause
re-evaluation of the rules, such that the other fields (including
drop-downs) would be re-drawn to reflect the choices that were still
valid.

We found that it was very important to re-draw when changes were
likely to influence other controls on the same page, because users
*really* don't like to make a selection in a control, only to be
told that it's not a valid selection because of a choice they made
two fields upstream.

This is somewhat analogous to booking a flight, and having gone all
the way through to choosing your seats, etc., be told that you've
got to go back to the beginning because there isn't any room left on
that flight, after all.  These situations are sometimes unavoidable,
but they'll never fail to frustrate a user.

If you've got a high interaction among fields like this, I'd
consider forcing the update so that the user is presented with
choices that are (to the best of your knowledge) valid choices for
them to make.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=46155



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